SECO Energy ranks highest in customer satisfaction among all electric cooperatives nationally according to the J.D. Power 2017 Electric Utility Residential Customer Satisfaction Study released yesterday.
This latest J.D. Power award is the third consecutive J.D. Power award for the not-for-profit electric cooperative that serves seven counties in Central Florida. In 2015, SECO was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” This year and in 2016, SECO Energy was named “Highest in Customer Satisfaction Among Cooperatives.”
The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.
CEO Jim Duncan stated, “SECO Energy employees are the best of the best – our employees are the true winners of any award the cooperative receives. A special thank you to our employees, senior leadership and the Board of Trustees. Our people are the heart of SECO, and they make a difference for our members. This year’s J.D. Power award is a tangible representation of how SECO members feel about the cooperative as a whole. I am beyond delighted with our company’s Triple Crown. I am grateful and humbled by the praise and goodwill from our members.”
The Board of Trustees President, Ray Vick is proud to be a long-time Board member. Vick stated, “Member satisfaction is a top priority at SECO. On behalf of the Board, I extend my heartfelt thanks to the employees for their dedication to our members and the cooperative. We couldn’t be prouder of you and your accomplishments.”
This third J.D. Power award culminates a decade-long effort to increase reliability, maintain low rates and provide world-class customer service. SECO’s score of 789 is a 20-point increase over its 2016 ranking. SECO is proud to retain its title as “Highest in Customer Satisfaction Among Cooperatives.”