SECO Energy members continue to rate the utility high in customer satisfaction per the company’s 2016 American Customer Satisfaction Index (ACSI) score that increased to 89. The ACSI measures customer satisfaction, across multiple industries, in the United States.
This latest ACSI increase complements SECO’s two consecutive J.D. Power awards for highest customer satisfaction among midsized utilities in the South in 2015 and highest in customer satisfaction among electric cooperatives in the nation in 2016. As a not-for-profit electric cooperative, SECO operates for the benefit of and is owned by the members its serves. The business model allows SECO to make customer satisfaction a top priority.
The average score for electric cooperatives in the 2016 survey is 77. Rated an 89 by its members, SECO is proud to hold a high score among our peers in the electric co-op segment.
SECO’s satisfaction rating also tops the average city municipality and investor-owned utility’s score. The average city municipal utility score is 72 and the average investor-owned utility score is slightly higher at 76.
Members who participated in the ACSI survey indicated that SECO’s employees are top-notch and rated them as “excellent.” SECO also received excellent ratings for the measures it takes to prevent outages and its responsiveness to service disruptions.
CEO Jim Duncan stated, “The ACSI is one of the country’s mainstream benchmarks of customer satisfaction. The index and our two consecutive J.D. Power awards make it clear that SECO’s greatest asset and strength is our friendly, knowledgeable employees. I couldn’t be prouder of the SECO team and its dedication to member satisfaction – congratulations on a job well done.”