Damage Claim

SECO Energy members will occasionally inquire about who is responsible for damage incurred to their home or appliances that result from lightning, power outages, and other causes, and how to file a claim for these losses. We have answered frequently asked questions and a claim form below for your convenience.

 

Before submitting a claim, the Cooperative states in its Terms & Conditions of Service Policy 207.2 Cooperative’s Liability that it “does not ensure, guarantee or warrant that it will provide adequate, continuous or non-fluctuating Cooperative service. The Cooperative is not liable for damages, costs or expenses, including attorney fees or legal expenses, caused by the Cooperative providing inadequate, noncontinuous or fluctuating Cooperative services, unless the damages, costs or expenses are caused by the Cooperative’s gross negligence or willful misconduct. The Cooperative’s responsibility and liability for providing a Cooperative service terminate upon delivery of the service to a member.”

 

To file a claim, complete the form below in full and submit any receipts and/or repair estimates to support your claim. Claims that occurred more than 60 days before the claim submission may be ineligible for review.

 

Please Note:

SECO Energy works with several contractors directly responsible for the damage they cause to a member’s property. If SECO’s investigation determines that the contractor is the party responsible, we will forward the claim to the contractor.

 

Important:

Before filling out the SECO Energy Damage Claim form, please review the FAQs to determine if your claim is coverable.

FAQs

Members are responsible for locating and marking customer-owned water, irrigation, sewer, electric lines, drain fields, septic tanks or other underground obstacles. SECO Energy is not responsible for damage to unmarked customer-owned facilities.

SECO Energy is not liable for damage caused by acts of nature or equipment failure. The member assumes liability for losses related to power outages or voltage fluctuations caused by animal contact, weather-related events, acts of nature or equipment failure.

No. SECO Energy nor other electric utilities can guarantee uninterrupted electric service.

Members may be eligible to file a claim for damaged items caused by an indirect surge under the Surge MitiGator™ warranty terms. Please contact Surge@SECOEnergy.com or (352) 569-9960 to begin a Surge MitiGator™ claim.

Many homeowner’s insurance policies cover lightning damage. It is the consumer’s responsibility to contact their insurance company to determine coverage or file a claim for damages.

Consider enrolling in SECO Energy’s low-cost surge protection program. A surge suppressor installed behind your electric meter to help prevent high voltage spikes and surges from entering your home through the meter and damaging large-motor appliances.

Enroll online:
Surge MitiGator – SECO Energy