SECO Energy strives to provide world-class reliability to 220,000+ homes and businesses in its service territory. Unexpected outages due to weather, vehicle accidents, equipment issues, trees or animal contact means that SECO cannot guarantee 100 percent uninterrupted power.
During emergency restoration with widespread damage, SECO’s priority is to restore service for shelters, hospitals, schools and government agencies (i.e., emergency ops centers, fire stations, law enforcement facilities). Residential accounts coded as medically necessary service are not the first priority during a named-storm emergency.
If a resident at your home requires electric service to maintain life via medically essential equipment, apply with documentation from a physician. The term “medically essential” means the electric-powered medical equipment must be operated continuously or, as circumstances require, to avoid the loss of life or immediate hospitalization of the member or another permanent resident at the service address. Eligibility must be renewed annually.
If your application is accepted, your account will be coded so that our service techs are aware of the medical need in outage situations (outside of emergency restoration efforts with a named storm as noted above). Note this status does not negate the responsibility to pay your electric bill.
Members with these circumstances should anticipate the possibility of an extended outage that could last for days. Consider the options of evacuating outside of a storm’s probable track, purchasing a generator or relocating to a designated shelter in your county.
Visit your county EOC website to sign up for county-specific emergency alerts/notifications on weather, shelters, hurricane preparedness and more. Create a plan today to keep your family safe in an emergency.