Our records indicate that your last name and the service address entered is not a match. Either service is not yet active in your name or the data entered doesn’t match our records. If service isn’t active in your name yet, please revisit once service is active to start the application and interconnection agreement process for the solar system at this service location. If service is active, please email firstname.lastname@example.org for assistance. In the meantime, you can read over the solar section of the website.