Medically Necessary Service

SECO Energy works hard to provide reliable electric service to the homes and businesses we serve. However, power outages can happen and may be caused by severe weather, accidents, equipment problems, fallen trees, or animal contact.

During Major Outages

When there is widespread damage – such as during a named storm – SECO Energy restores power first to critical locations. These include shelters, hospitals, schools, and government facilities like emergency management centers, fire stations, and law enforcement buildings.

Homes with medically necessary service status are not restored first during named-storm emergencies.

Who Should Apply

If someone living at your service address depends on electric-powered medical equipment to stay alive or avoid immediate hospitalization, you may apply for medically necessary service. A licensed physician must provide documentation.

This equipment must be needed at all times or when required to prevent serious harm. Approval must be renewed every year.

What This Status Means

When your application is submitted and approved, your account will be marked so SECO Energy crews are aware of the medical need during outages when emergency storm restoration is not in effect.

This status:

  • Does not guarantee uninterrupted power

  • Does not change your responsibility to pay your electric bill

Plan Ahead for Outages

Members with medically necessary service should prepare for the possibility of long outages. You may want to:

  • Evacuate outside the storm’s expected path

  • Use a backup generator

  • Stay at a county-approved emergency shelter

Visit your county’s Emergency Management website to sign up for weather alerts, shelter information, and emergency updates.

Having a plan in place can help protect you and your loved ones during an emergency.