SECO Energy Achieves Impressive ACSI Score for 2023
SECO Energy, the leading not-for-profit electric cooperative serving over 240,000 homes and businesses in seven Central Florida counties, proudly announces the successful completion of its annual member-wide customer satisfaction survey. Over 1,700 members actively participated in providing valuable feedback that has once again positioned SECO Energy as a leader in customer satisfaction within the utility sector.
The member responses were evaluated by the American Customer Satisfaction Index (ACSI®), a company specializing in measuring customer satisfaction across diverse industries throughout the entire United States. For 2023, SECO Energy received an ACSI score of “89” on a 100-point scale [1], reflecting the cooperative’s unwavering commitment to excellence in service.
Curtis Wynn, CEO of SECO Energy, expressed his enthusiasm about the outstanding achievement, stating, “At SECO Energy, one of our top priorities is to ensure our members receive exceptional service. This remarkable ACSI score of ’89’ underscores our dedication to providing reliable and innovative energy services. We are proud to surpass all publicly measured investor-owned utility scores, cooperative utility scores, and municipal utility scores, establishing SECO Energy as a leader in customer satisfaction.”
SECO’s ACSI® score of “89” not only surpasses the average investor-owned utility score of 72 but also exceeds the average municipal utilities score of 71, according to the 2023 ACSI Utility Sector Report. Additionally, SECO Energy outperforms the average cooperative utility score by an impressive 15 points.
ACSI is the only national cross-industry measure of customer satisfaction in the United States. It plays a crucial role in providing science-based insights across the complete arc of the customer experience. SECO Energy is honored to be acknowledged for its commitment to outstanding member satisfaction and engagement.
Curtis Wynn expressed his gratitude to SECO Energy members, stating, “Thank you, members, for recognizing our commitment to outstanding member satisfaction and engagement. We are 100% committed to engaging with you and ensuring SECO, along with its 400+ employees, fulfills our mission to provide reliable and innovative energy services. Earning your trust is an accomplishment like no other.”
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[1] Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by SECO Energy, collected between December 4 and 8, 2023. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org
