SECO ENERGY EARNS AN ACSI® 2024 CUSTOMER SATISFACTION AWARD
SECO Energy is honored to have earned a 2024 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.
SECO Energy’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2024 ACSI Energy Utility Study. This Award is a testament to SECO Energy’s ongoing efforts to provide the best possible member experience.
The 2024 Customer Satisfaction Award affirms that SECO Energy’s hard work has been noticed by its members. SECO Energy is grateful for its members and will continue to strive for excellence through constant dedication to improvement.
SECO Energy’s CEO Curtis Wynn is grateful for the hard work and accomplishments of his team. Wynn stated, “The SECO Energy team of 400+ employees is thankful and humbled by the trust we have earned from our members. Every day at SECO, we strive to provide top-notch member satisfaction and excellent service, while maintaining reliable electric service that our members depend upon. Thank you, SECO members, for recognizing your not-for-profit electric cooperative’s efforts on your behalf.”
*Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.
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SECO Energy earns this award based on data modeled by the ACSI® in 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with SECO Energy in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.
