SECOEnergy.com has a brand-new look. The site has been completely redesigned on a more user-friendly platform that performs well on a variety of mobile devices and browsers. The old site, in its day, was award-winning, but we recognize that this online makeover is long overdue and appreciate your patience as we developed the new platform.
You’ll notice home page access to the most frequently visited site features. Members are one click away from reporting an outage, online account (SmartHub) access, bill payment, social media updates and a variety of intuitive Contact Us web forms.
Frequently asked questions are updated and categorized. All forms are housed on one page and many are fill-in PDFs. We’ve added a video gallery and a blog in the Newsroom. You’ll find a new section dedicated to solar energy. On the Contact Us page, you can report an area light problem, request an energy audit, inquire about community presentations, let us know you’re moving or ask a general question about your bill or usage.
Convenient communication tools that are enhanced for mobile devices are so important in our tech-savvy world today – especially during a power outage. Now that the website itself is redesigned, we will begin enhancing our Storm Center platform to provide members with a more user-friendly outage map and communications suite that supports text and email. Watch for details in the coming months.
Keep in mind that when you have a power outage, reporting it to us is easy using the current Storm Center application from the home page of SECOEnergy.com or by phone via our automated outage management system. To use these systems effectively, please ensure we have an updated primary phone number that corresponds with your account. Update your number today by logging into your SmartHub account, sending a message through “Contact Us” on the new website or calling us during regular business hours.
Another way to stay up-to-date on outage information, energy efficiency and company news is through our social media platforms. Just visit SECOEnergy.com and click on any of the seven icons. You’ll find us on Facebook, Twitter, Google+, LinkedIn, Pinterest, YouTube and Instagram. We look forward to connecting with you and building these online social communities.
Speaking of community, I hope you’ll join us face-to-face at the SECO Energy Annual Meeting of the membership on March 19. Details are enclosed in your official notice. Lucky winners will claim a 2005 Dodge Dakota 4×4, cash prizes and a variety of door prizes. And the hospitality can’t be beat – hope you can come!
SECO offers a variety of ways to report a street or area light issue. The most convenient way is to visit SECOEnergy.com and click on Contact. You’ll find a user-friendly web form that allows you to report the light issue – even if you don’t have the light number handy. Another way to report a light issue is by emailing AreaLightRepair@secoenergy.com. Of course, you can always call us during regular business hours. Once reported, most light issues are addressed within 72 hours.
Read the full February 2016 SECO News here.
Check out this months Nature’s Reflections here.