Restoration Process

SECO Energy’s outage reporting and communications platform, StormCenter is available to report a power outage, view the outage map, and check the status of a current outage. Want to stay informed about outages? Enroll your account in outage notifications through email, text, voice message or all three.

Emergency Restoration (Widespread Damage)

When outages occur, SECO Energy follows a proven restoration process to safely restore as quickly as possible. 

During major events, such as hurricanes or severe storms, restoration priorities are:

  1. Critical Facilities
     Shelters, hospitals, schools, and government agencies are restored first.
  2. High-Voltage Transmission Lines
     These lines carry large amounts of electricity and must be repaired before power can flow to communities.
  3. Distribution Substations
     Substations serve hundreds or thousands of members.
  4. Main Distribution Lines
     These lines supply power to neighborhoods and large groups of members.
  5. Individual Homes and Businesses
     Once main lines are restored, crews repair lines serving individual locations.

SECO Energy restores power to the greatest number of members in the shortest time possible until all service is restored.