SECO Energy has completed the restoration effort for all members whose service was interrupted while Tropical Storm Eta trekked through the cooperative’s service area. Several thousand SECO members were left without service overnight.
Tropical Storm Eta brought heavy rain and winds to SECO’s area. The storm’s rainbands began to affect the area just after midnight on Thursday. The storm’s high wind gusts of up to 50 mph downed trees that toppled into power lines. This caused power outages, but SECO’s system experienced minimal damage from Tropical Storm Eta.
The not-for-profit cooperative was prepared. SECO line crews as well as line and tree contract crews were staged throughout the service area for a quick response to outages caused by Tropical Storm Eta. Crews in the field worked to restore service while behind-the-scenes employees employees answered outage calls, developed work plans for quick restoration and dispatched crews where needed.
CEO Jim Duncan stated, “I am grateful for SECO Energy’s world-class employees who pulled together to restore service in less than one day to all members affected by Tropical Storm Eta. All of our employees are commited to working safely and providing excellent customer service every day. Whether in the field, or providing employee and member support from the office, our team’s performance was stellar.”
SECO Energy’s online outage reporting and communications platform StormCenter is available 24/7 to report new outages or check the status of an existing outage. Members can use their smartphones or tablets to report outages, enroll in outage notifications and alerts via email, text or voice message, or all three. An alert is sent when the system recognizes that your service has been interrupted. The alert will include crew status, start time and an estimated restoration time.
Members can visit StormCenter and bookmark the site on their smartphones or tablets. On StormCenter, members can view the outage map, manage notifications, check the status of an existing outage, report an area light issue and more.