SECO News, April 2017

SECO News, April 2017

SECO News, April 2017, Duncan's Digest Substation Buzz

Duncan’s Digest: SUBSTATION BUZZ


When I first started working in the energy industry, I was convinced that the linemen had their own language and it wasn’t English. As a financial guy, industry terms like “feeder,” “backfeed,” and “step-up and step-down,” frankly didn’t make much sense. But, as my career continued and I became engrossed in energy, I now use these terms and more on a regular basis. I thought it might be interesting for you to have more insight into the energy industry at SECO.


Substations are a visible and integral part of our nation’s electric grid. If you think of a generating plant as the brains of the operation, then substations are the heart. Substations serve many functions, transforming high-voltage to low-voltage or vice versa as power flows through them – almost instantaneously.


Substations are an essential component of the grid’s connection as the link between the transmission and distribution portions of an electric system. Substations are key to performing electric system maintenance and balancing the flow of power during irregular operations.


How do the components of the grid work together? As a SECO member, the electricity you use is created at Seminole Electric (a generation and transmission cooperative) power plant and then supplied to a transmission substation near the plant.


The transmission substation increases or “steps-up” the voltage in order for the generated power to travel hundreds of miles via large transmission lines to a SECO substation. Upon arrival, voltage is decreased or stepped-down and sent on its way in multiple directions through SECO’s distribution lines. Along the distribution lines, additional transformers decrease the voltage again before it is ready to energize the homes and businesses SECO serves.


The SECO and Seminole connected electric grid can be thought of as a highway system. Generating plants, transmission lines, substations and distribution lines are all connected – which is a benefit to you. Interconnection allows other substations to pick up load when another substation or distribution line is in high demand. This keeps the energy flowing freely and uniformly on the grid.


Interconnected substations in our service area allow SECO’s Operations crews to restore power quickly and safely to members. When a substation or major line (that we refer to as a feeder) suffers an outage, SECO’s System Control Coordinators can use the interconnected grid to program another substation to pick up the load or “backfeed” service to the meters that lost power. System Control Coordinators also use backfeeding to keep SECO members in service when a substation, transmission or distribution line requires routine maintenance.


At the heart of SECO’s 2,000-square mile territory, are the 48 substations that supply power to almost 200,000 SECO members. SECO owns, inspects and maintains over 12,000 miles of electric lines that represent an almost 800-million-dollar investment.


According to the Thomas Jefferson National Accelerator Facility (Jefferson Lab), electricity moves almost as fast as the speed of light – about 173,000 miles per second. When you turn on a light in your home, the power to run that light was actually created less than one second ago.


Last year, you and your fellow members consumed over 3.239 billion, yes billion, kilowatt hours. Providing safe, reliable electric service to members is one of our top priorities. And our expertly designed, soundly built, well-maintained, sophisticated system allows us to do just that. On behalf of myself and 400+ SECO employees, it is our pleasure serving as your energy provider.



SECO News, April 2017, Ways to pay

Ways to Pay


SECO offers members several convenient ways to pay your monthly energy bill. Whether you stop by, drive-thru or log in – SECO has a payment option that is right for you.


Pay online with SmartHub – available online or via mobile application, SmartHub is a tech savvy member’s preferred payment choice. Using SmartHub, members can view and pay their bill, enroll in bank draft, update account information and compare energy usage by month or year.


Pay by Bank Draft – Seasonal members appreciate the convenience of having their monthly bill automatically drafted from a bank account of their choice. Thousands of others depend on bank draft to keep their account current with little effort on their part. Sign up through SmartHub today.


Your Bank’s Online Bill Payment – You can also choose to pay your energy bill through your bank’s online bill payment system. When setting up the payment, have your bill available to enter the key information like the account number and SECO’s payment address.


Pay in Person – SECO’s five Member Service Centers have walk-in and drive-thru access available. Some offices have payment kiosks available 24/7 that accept cash, debit and credit cards.


Pay by Phone – Call 1-877-371-9382 24 hours a day, seven days a week to pay by Visa, MasterCard, Discover, debit card or electronic check.


Pay Now – Need to make a quick one-time payment now? PayNow (a quick feature of SmartHub) is available for members to pay online without actually registering for a SmartHub account.


Pay by Mail – Members can mail their monthly payments to:
SECO Energy P.O. Box 31634
Tampa, FL 33631-3634.


My Way PrePay – The program is perfect for SECO members on a budget. Members who enroll in My Way PrePay pay for their energy before use. Register with SmartHub and pay online, by phone or through a kiosk. No deposit required.


Fidelity Xpresspay – Pay your SECO bill through a Fidelity Xpresspay location in Central Florida. For a list of payment centers call 1-800-621-8030 or visit Processing time is approximately two days. This payment option is not recommended for MyWay PrePay members or those who have received a disconnect notice. There is a $1.50 processing fee per payment.


MoneyGram – Another option available is MoneyGram. MoneyGram has locations in Central Florida and is recommended for MyWay PrePay members who aren’t using SmartHub. Visit to learn more or find a location near you. There is a $1.50 processing fee per payment.


Explore SECO’s ways to pay, find an office location or sign up for SmartHub.



SECO News, April 2017, Energy Estimator Winner

Energy Estimator Winners


Congratulations to our three Energy Estimator Contest winners. John and Barbara Gardner of The Villages are the winners of the $300 bill credit. Bruce McClain of Ocala is the winner of the energy efficiency tools and John Baccoli, also of Ocala, won the programmable Wi-Fi thermostat. Want to learn more about energy efficiency and lowering your bills? Calculate your monthly and yearly energy usage on a variety of appliances and electronics with the Energy Estimator. Interested in an in-depth audit of your home’s energy efficiency? On the website Contact Us page, request a free in-home energy audit with one of SECO’s trained Energy Specialists or if you are short on time, explore the Home Energy Assessment, a comprehensive online energy audit you can complete in the comfort of your home.



SECO News, April 2017, Safety Corner - Call before you dig

Safety Corner


Spring is here, the sun is shining and it’s time to update your landscaping. Before you dig, call 811 – it’s the law. 811 is a free service that locates and marks the underground lines on your property. Don’t be caught unaware, cause an accident or an outage – call 811 before you dig.



Read the full April 2017 SECO News here.

2 thoughts on “SECO News, April 2017

  1. H Davis - April 12, 2017 at 7:13 pm

    Mr Duncan,

    A minor issue.

    You refer several times in your article Substation Buzz to “power” as in “as power flows through them”, “balancing the flow of power” and “power plant”. In each of these cases you’re really referring to energy. After all, the thing that you send to your customers and bill them for is energy not power. Power is the rate at which energy is used or generated and you don’t charge for that.

    It appears that you do know the difference since in the last paragraph you refer to kilowatt hours, a unit of energy, and to Seco as an energy provider.

    I grant you that the general public uses the words energy and power pretty much interchangeably but they are different and that difference is important in the context of your company. Perhaps it’s just a little sloppiness with the wording but then again, you are the electric company and should be able to get this right. The lay press almost never gets electric, energy, power nomenclature correct. Perhaps if those that know the correct usage use it consistently the public would get more meaningful reporting.

    Just a thought.

    • Jennfer Mielke - April 13, 2017 at 3:21 pm

      Thank you for taking the time to comment about our Substation Buzz article in April’s SECO News. Your concern regarding the difference between power and energy terminology is noted and understood. SECO News is meant to appeal to a broad audience and as such, we use terminology that is simple and clear to the majority of our readers. Hopefully, you enjoyed this month’s SECO News and will continue to read the future editions.


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