Engage with Electra – SECO Energy

SECO News, July 2021

Duncan’s Digest – Solar Investments – Sensible or Scam?

Dear Members,

Solar system Inquiries from members are on the rise. Currently, nearly 2,600 SECO Energy members have chosen to invest in member-owned solar systems. SECO is a reliable source of information about solar power for our members, but unfortunately, we hear from members who’ve been misinformed by a contractor or misunderstood the solar system’s generation capabilities and the financial investment.

Some solar contractors use misleading sales pitches – we’ve seen the ads: No-cost solar. No electric bill. Free solar panels. Power during an outage. Without question, investing in solar technology is costly. At an average of $2.73 per watt (per the NREL and dependent on the type of system), a 10-kW residential system costs $27,300.00 (offset by a current federal tax credit). If you finance the system, you will pay interest over the term of the loan. If you lease a system, the leasing company receives the federal tax credit rather than you. Before investing, crunch the numbers on pvwatts.nrel.gov to estimate potential generation capacity and financial performance.

Cost, however, is only one consideration. The Sunshine State is not always sunny. Members who own a solar system without battery or generator backup still consume (and pay for) utility-supplied power when the sun isn’t shining – at night, rainy afternoons and cold winter mornings.

If allowable by city/county ordinance, members can go completely off-grid if the system has a battery to store power generated while the sun is shining to use during times when the sun doesn’t shine. During utility outages, solar systems without a backup power source do not continue to generate power as most inverters require electricity to operate. By design, this requirement prevents power generated by a solar system from backfeeding onto the utility’s electric system – which in turn can cause damage, injury or death to unsuspecting lineworkers.

If you’re interested in solar, SECO is here to help. We recommend obtaining three quotes from reputable contractors. Review Better Business Bureau ratings and visit the Florida Solar Energy Industries Association at flaseia.org for contractor recommendations.

The name of the game is buyer beware. Recently, members reported solar representatives claiming they are working on behalf of SECO – this is untrue. One of the most appalling scenarios we encountered this year came from a Marion County family who financed a solar system and had already signed the contract before reaching out to SECO. Can you guess which home in the photo has rooftop solar panels?

The solar panels are not even visible due to the dense tree coverage. Unless the homeowner incurs the expense of cutting the trees down, their solar system will not generate productively. And if they cut the trees down, their home will not receive the cooling benefit of tree shade. Don’t let this happen to you. Do your homework BEFORE you sign a contract.

Visit our Solar website section. You’ll learn about the capabilities and limits of solar power. Email our Solar team and an Energy Services Specialist will conduct a Solar Assessment to determine your home’s conduciveness to solar. We’ll also answer your questions about panels, inverters, insurance, net metering and more. Becoming an educated consumer is your best protection.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

Whether you live in an urban or rural area, predatory animals may be closer than you think. The number of Floridians encountering bears in populated areas is increasing. The Old Farmer’s Almanac lists what to look for to determine if a bear has visited your home and how to deter it. If you suspect bear activity: Look for fur left behind, crushed vegetation, teeth and claw marks and hindfoot tracks like a human footprint. Bears are attracted to food. To deter bears: Use bear-proof containers for garbage or items with a strong scent, cover compost, change lever doorknobs (which bears can open) to round knobs. Clean outdoor cooking or fish-scaling areas.

Turn to page 7 to read about the Florida black bear in this month’s Florida Fauna & Flora.

Pennies Change Lives

SECO Energy’s Pennies from Heaven program was established to make a difference in our local communities one penny at a time. Every cent collected is distributed for the benefit of your fellow members.

Members enrolled in Pennies from Heaven allow SECO to round up their bill to the nearest dollar automatically. As an example, if the bill is $97.72, you will pay $98.00. The extra 28 pennies go directly to Pennies from Heaven.

SECO Energy employees also contribute to Pennies from Heaven through individual donations and corporate fundraisers.

Enroll today to be a part of this worthy program. Visit our Pennies from Heaven website section and fill out the webform to enroll.

SECO Energy absorbs any small administrative costs associated with the Pennies program. Just a few cents every month can change lives. If you’d like to provide a donation* by check instead, please mail it to us at: SECO Energy Pennies from Heaven 330 S US Highway 301 Sumterville, FL 33585

Requests for bill payment assistance are administered through several area agencies. Call 211 or reach out to a social service agency that offers utility assistance.

*Pennies from Heaven donations are not tax deductible.

Enroll in Surge Protection for a Monthly Chance to Win a New Generator

The 2021 Atlantic hurricane season is here, and forecasters predict there will be above-normal named storm activity this year. According to the National Weather Service at weather.gov, a typical lightning flash is about 300 million volts and 30,000 amps – and carries enough energy to power a 100-watt incandescent light bulb for three months. Florida storm season brings almost daily thunderstorms with high-voltage lightning.

To prepare, SECO is giving away three new portable generators! We’ll pick one winner each month in July, August and September. To be eligible to win, lease or purchase SECO’s Surge MitiGator™ meter-based surge arrester. Members in a current surge lease or prior purchase will automatically be eligible.

Lightning is the most common cause of power surges that can damage or destroy your home’s appliances or electronics. Other causes of surges are vehicle accidents involving SECO facilities, small animals or birds contacting electric lines or fallen trees.

SECO’s Surge MitiGator helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator has a beastly 15-year warranty and is designed to protect your home’s large-motor appliances.

You can lease the MitiGator for only $5.95 plus tax per month plus a $25 installation fee. The purchase price ranges from $349 to $399, with installation included.

Enroll in SECO’s Surge MitiGator to take the bite out of damaging surges and spikes and be eligible to win a generator. Members currently enrolled in surge are also eligible as winners are drawn from all current surge protection enrollees. Visit our Surge MitiGator website section and click on the enroll icon to complete an enrollment webform.

For members without internet access, call (352) 793-3801 to enroll.

Surgeo Loves Pets Donation Total

Thank you, members, for making our Surgeo Loves Pets charitable initiative an outstanding success! For each new Surge MitiGator™ sign up between February 1 and June 15, your not-for-profit electric cooperative donated $5 from the Pennies from Heaven program to a local shelter or rescue on the member’s behalf in Citrus, Lake, Marion or Sumter County.

2,461 members enrolled resulting in donations totaling $12,305 to the shelters listed below:

CITRUS COUNTY – $1,800

• Critterville Inc. $200

• Citrus County Animal Services$500

• Humane Society of Citrus County$500

• Precious Paws Rescue, Inc. $200

• St. Francis’s Sunny Side Up Farm Animal Rescue $200

• Ziggy’s Haven Parrot Sanctuary$200

LAKE COUNTY – $3,405

• AFHAR-A Forever Home Animal Rescue, Inc. $200

• Florida Boxer Rescue $200

• From Trails To Happy Tails $200

• Hoffmeyer Animal Rescue $200

• Howey Horse Haven Rescue $200

• Humane Society of Lake County$1,000

• Lake County Animal Shelter $605

• Leesburg Humane Society $200

• Sugarloaf Mountain Ranch, Inc. $200

• The Animal League $200

• The Cat Protection Society $200

MARION COUNTY – $4,100

• Beauty’s Haven Farm and Equine Rescue Inc. $200

• Endangered Animal Rescue Sanctuary $200

• Forest Animal Rescue $200

• Front Range Equine Rescue $200

• Fur Kids Pet Rescue Inc. $200

• Humane Society of Marion County $1000

• Kindred Spirits Sanctuary $200

• Marion County Animal Services $500

• Ocala Wildlife Sanctuary Inc.(Owls Ocala Inc.) $200

• Pets in Distress Inc. $200

• Quality of Life Rehab and Foster $200

• Sheltering Hands $200

• SPCA of Marion County $200

• SPCA of Ocala $200

• Vocal (Voices of Change Animal League) $200

• Forest Animal Rescue $200

SUMTER COUNTY – $3,000

• Sumter County Animal Control $1,000

• YOUR Humane Society SPCA of Sumter County, Inc. $2000

EV Charger Winner

Michael Underwood from Ocala is the latest winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Learn more about the benefits of electric vehicle ownership on our EV website pages. You’ll find an EV savings calculator, information about CO2 reduction, an EV and PHEV model finder and a nationwide charger-finder map. Visit our Electric Vehicles website section for more details.

Watch SECO News for next month’s charger winner.

Winners’ Circle

Have you engaged with our virtual assistant Electra who can answer thousands of calls without missing a beat? Ask Electra for assistance instead of waiting to speak with a representative. Each week, we’ll draw one winner who will receive a $25 gift card. Winners are drawn from all members who called and successfully took care of business with Electra.

Winners Are:

Jan Chapple from Oxford

Jacquelyn Thomas from Eustis

Anna Hazel from Floral City

Byron Lowe from Ocala

Winners in our Go Green and Win: Paperless Billing and Bank Draft incentive

Wendy Albertson from The Villages is the winner of a $200 SECO Energy bill credit.

Bexaida Martinez from Clermont is the winner of a NEST thermostat.

Scott Evans from Tavares is the winner of an Amazon Echo Dot with Alexa.

Read Winners’ Circle next month for more winners. Want to win next month? Visit SECOEnergy.com and scroll through the homepage banner arrows to view our drawing promotions.

Safety Corner – #MoveOverFL

What do emergency or law enforcement vehicles, sanitation vehicles, wreckers or tow trucks and SECO Energy utility vehicles have in common? Florida’s Move Over law or Statute 316.126 requires drivers to move over a lane – safely – when these vehicles are parked on the side of the road.

What should I do if I’m unable to change lanes? If unable to move over safely, drivers must reduce their speed to 20 mph less than the posted speed. For example, the speed limit posted on the roadway is 55, which means you are required to reduce your rate of speed to 35 or less. When the posted speed is 25 mph, drivers must slow down to 5 mph.

Failure to Move Over puts defenseless workers and yourself at risk. You can strike a worker or a parked vehicle. Drivers will be ticketed and pay a fine and incur points on their driving record.

For safety, #MoveOverFL – it’s the law.

Read the full July 2021 SECO News online.

SECO News, June 2021

Duncan’s Digest – StormReady: Hurricane Season Warning

The 2021 Atlantic hurricane season began June 1. SECO Energy uses a unique and well-tested response plan that stands ready when typical afternoon thunderstorms occur and when our service area is affected by tropical storms or hurricanes. SECO is StormReady, and I urge you and your family to prepare proactively for hurricane season.

All signs point to the potential for a very active hurricane season this year. In April, The Department of Atmospheric Science at Colorado State University (CSU) published its Atlantic hurricane season forecast. CSU predicts that this year’s Atlantic hurricane season will have above-normal activity.

These experts predict there will be a total of seventeen named storms. Eight of these will develop into hurricanes and four of these will become major hurricanes (Category 3, 4 and 5).

Compared to the historical record between 1991 and 2020, the projections for this year are higher than average. During this period, the Atlantic hurricane season averaged fourteen named storms. Seven of these became hurricanes, with three developing into major hurricanes.

An above-average activity hurricane season was predicted for last year as well. The 2020 season broke records with thirty named storms. Frankly, we were extremely lucky that these storms veered away from Central Florida. Tropical Storm Eta in mid-November was the only named storm that directly affected SECO’s service area last year.

One tropical storm or hurricane spinning through our service area is all it takes to make this a memorable season for SECO Energy members and employees. Part of storm readiness is our commitment to storm hardening our electrical system – valued at about $1 billion. Annually, we replace aging distribution poles and install concrete transmission poles to replace older wooden poles. Our robust vegetation management program also plays a key storm readiness role with a goal of trimming vegetation back from the entire 12,000 miles of overhead line systemwide every five years.

If you or a family member rely on life-sustaining medical equipment and cannot be without power for an extended time, your home should have a secondary backup power source available. You may need to relocate to a shelter to wait out the storm in the event of an outage. As a start, register with the Florida Special Needs Registry at FloridaDisaster.org that provides local first responders with information about your needs.

SECO’s StormReady approach also includes our online StormCenter outage map and communications platform that is available 24/7 on your smartphone or tablet. Report an outage, view the outage map, check the status of a current outage and report an area light malfunction.

Enroll or update your outage notifications through StormCenter today. We’ll send you an email, text, voice message or all three when the system detects an outage affecting your service. You’ll receive a follow-up communication when the outage is restored. Visit StormCenter and click on the Manage Notifications tab.

It is critical to prepare before a storm arrives. Gather your emergency supplies early using this month’s Word Search on page 5. Supplies sell out quickly when a storm is approaching. Prepare your home in advance and make an emergency plan with your family.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

Plan your summer fishing trips with The Old Farmer’s Almanac’s best fishing days. The sun, moon, tides and weather all affect fish activity. The best time of day to fish is when they are most active – fish often feed more in the early morning and late evening. It is believed that fish feed more during a full moon as well. This summer’s best fishing dates are June 10 – 24, July 9 – 23, August 8 – 22 and September 6 – 20. Read this month’s Florida Fauna & Flora to learn more about the sailfish, Florida’s state saltwater fish.

Safety Corner – Vehicle Accidents and Utility Lines

A report by the National Safety Council (NSC) finds that over 42,000 people died in vehicle crashes in 2020. This statistic is an increase of 8% from 2019. Most alarming is the number of miles driven last year was much lower than the year before.

In SECO Energy’s service area, 91 separate vehicle crashes occurred that involved utility poles or other infrastructure in 2020. These crashes alone interrupted electric service to over 31,000 accounts.

Accidents involving downed power lines are extremely dangerous. Always assumed downed lines are energized and dangerous – and can kill. Stay in the vehicle if possible. Inform the 911 dispatcher that power lines are down near the crash site.

If you smell smoke or the vehicle catches fire, follow these steps to safety:

• Open the vehicle door but do not touch exterior metal that may be energized.
• Jump clear of the vehicle, landing with both feet on the ground at the same time.
• Again, do not touch the metal on the vehicle while touching the ground.
• Walk in a shuffling motion or bunny hop to safety.

If you witness an accident involving downed lines near or on the vehicle, stay away from the car and its occupants and call 911 immediately. Try your best to get the occupants’ attention and warn them to stay in the car if safe to do so.

Share this information with your family – especially younger drivers. For more tips on how to be safe around electricity, visit our Electrical Safety section on our website.

EV Charger Winner

Paula Stewart from Tavares is the latest winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

2021 SECO Energy Youth Scholarship Awardees

For decades, SECO Energy has awarded scholarships annually to deserving high school seniors who live in a home served by SECO. Over the years, we have provided over $500,000 in scholarship funds to over 300 students to help fulfill their dreams.

This year, we awarded nine students interested in a career in the energy industry and planning to attend a Florida college, university or vocational/trade school.

Join us in congratulating our 2021 SECO Energy Scholarship awardees:

LEIGHTON LEE BAKER
Eustis High School: Plans to attend Lake-Sumter State College and study electrical engineering. Leighton took part in the Eustis High School swim team, robotics and debate club.

LANDEN CARTER
The Villages Charter High School: Seeks an AAS degree in electrical distribution technology from Lake-Sumter State College. Landen played baseball and enjoys hunting, fishing and spending time with family.

AUSTON CHISENHALL
South Lake High School: Plans to attend Lake-Sumter State College and study business. Auston likes to fish, and while in school, participated in baseball and business classes.

ASHLEY DELEZENNE
The Villages Charter High School: Majoring in finance at Stetson University. Ashley is a member of the National Honor Society and spends time tutoring and volunteering at sporting events.

SHANIA DELPINO-LITTLE
The Villages Charter High School: Will attend the University of South Florida and major in accounting. Shania served as Secretary of the Science National Honor Society Club, the Vice President of the Student Activities Club and is a member of the National Honor Society.

SEBASTIAN LOAIZA
Belleview High School: Will major in computer science at the University of South Florida. Sebastian plays soccer and is a member of the Interact Club and the Robotics Automation Design (RAD) Club.

MICHAEL M. MARVIN, JR.
The Villages Charter High School: Plans to complete the electrical lineman program at Northwest Lineman College. Michael attended advanced placement courses in high school and enjoys football and weightlifting.

BRENDAN SIMONS
The Villages Charter High School: Is attending Florida Atlantic University to major in business. Brendan played baseball and participated in the Engineering Club and Rho Khappa.

COLIN B. SORENSON
South Lake High School: Is majoring in biological sciences at Florida State University. While in high school, Colin played baseball, basketball and is a member of Business Professionals of America.

Good luck, students, in reaching your education and future career goals!

Emergency Supplies Word Search

SECO Energy is StormReady and stands prepared for the 2021 Atlantic hurricane season. Gather the list of emergency supplies below. Have enough on hand for each person for at least three days.

Connect with Electra

We invite you to connect with our virtual assistant Electra through our easy-to-use interactive voice response phone system.

Electra can assist thousands of members at the same time. Without waiting for a live agent, Electra can help you check your balance, find billing due date, disconnect service, report a power outage or service problem, check the status of a current outage or complete a payment arrangement.

To reach out to Electra, give her a call at (352) 793-3801. This number takes the place of any local numbers to Member Service Centers that were previously used.

If you request to speak to a live agent and call volume is high, Electra can save your place in line and arrange a callback during our regular business hours.

Read the Winners’ Circle article below for our latest winners.

Winners’ Circle

Four lucky winners who have completed a call with Electra won a $25 gift card. Congratulations, winners!

Carmen Linzey from Wildwood

Angela Medina from Ocala

Audrey Reed from Howey-in-the-Hills

Nola Jenzen from Lady Lake

Winners in our Go Green and Win: Paperless Billing and Bank Draft incentive.

Jade Greene from Tavares is the winner of a $200 SECO Energy bill credit.

Matthew Ketchum from Clermont is the winner of a NEST thermostat.

Judy Robertson from Lady Lake is the winner of an Amazon Echo Dot with Alexa.

Read Winners’ Circle next month for more winners.

Summer HVAC Check-Up

In Central Florida, the largest energy user in your home is the HVAC system. HVAC use accounts for about 35 to 40% of your energy use (energy.gov). Florida’s high humidity levels also make high temperatures feel hotter. Using a dehumidifier during the summer months and a humidifier in the colder months may increase your comfort level.

We recommend scheduling an HVAC check-up with a qualified technician annually. Preventative maintenance will help your unit to operate more efficiently. Yearly maintenance will also help you avoid unexpected and often costly repair bills. Change or check HVAC filters each month or as directed according to the manufacturer’s instructions.

Weather plays a significant role in your energy usage. Try the Home Energy Assessment for a complete online energy audit that is tailored to your home and lifestyle. Our Energy Estimator shows you the math behind your monthly kilowatt hour (kWh) usage. We publish a monthly weather blog called Sunshine State Stats on our website and social media. Find these tools and more energy-efficiency ideas on the Energy Solutions section of our website.

Read the full June 2021 SECO News online.

SECO News, April 2021

Duncan’s Digest – Inverness Substation Upgrade

SECO Energy’s service territory covers 2,100 square miles, which is about the size of Delaware. At year-end 2020, we were serving 216,477 homes and businesses in seven Central Florida counties. The bulk of our members live in Citrus, Lake, Marion and Sumter Counties, with smaller numbers of members in Hernando, Levy and Pasco Counties.

Our cooperative purpose is to provide exceptional service to our members, co-workers and communities. That exceptional service is reflected in SECO Energy winning coveted J.D. Power awards in 2015, 2016 and 2017 when our satisfaction scores topped all utilities in the nation. In 2020, we upheld our position as an American Customer Satisfaction Index (ACSI) frontrunner in Florida and nationally with a score of 91.

We definitely have a strong reputation to uphold. Another example of our exceptional service is a meticulous inspection and maintenance schedule that ensures day-to-day reliability while expanding an electric system that meets both current and future members’ energy needs.

In the July 2020 SECO News edition, I communicated about the Marion Oaks substation rebuild underway in Marion County. That project, including the demolition of the older adjacent substation, is almost complete.

A new project in the works is the Inverness substation rebuild in Citrus County. The Inverness substation was reconstructed in 1982. Due to its age, the substation needed a complete rebuild. This substation serves just under 6,000 members. The rebuild includes a high-side ring bus and steel structures that support the heavy, high voltage transmission line. The high-side ring bus will increase service reliability for all members served by the Inverness sub by creating redundancy through looped service.

The Inverness substation rebuild also improves reliability for members served by the nearby Floral City substation as well. Both substations are looped in with two separate Duke Energy transmission lines. Currently, members served by both substations experience an outage if even one of the Duke transmission lines experiences a fault or operates. When the new ring bus is in place at the Inverness substation, members served by our Floral City sub will no longer experience an outage if the fault occurs between the transmission line and the Inverness substation.

Along with the ring bus on the high side, we’re working to re-gasket the existing power transformer, install a new metering package and implement a state-of-the-art relay schematic. The new foundation is in place, the fence surrounding the substation has been installed, and a new control house is being constructed on-site. The Inverness substation rebuild is on schedule for completion in early summer, just in time for storm season to arrive.

The total value of our electric facilities systemwide is inching closer to the $1 billion mark. At year-end 2020, the value of SECO’s utility plant was $955.9 million. We’re spending about $3.2 million per month to improve existing members’ service reliability and to build new infrastructure to meet the growing demand in our area.

Without question, your electric service is supported by an extensive, robust and well-maintained infrastructure.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

The Old Farmer’s Almanac recommends the best days in April and May to complete indoor and outdoor projects. Ready for spring cleaning? Wash windows on April 10 and 11 and May 7 – 9, and wash floors on April 8 and 9 or May 5 and 6. The best days to bake are on April 18 and 19 and May 15 and 16. If spring yard work is on your list, the best days prune to encourage growth are April 20 and 21 and May 17 – 19. Prune to discourage growth on April 1, 2, and 10 and May 7 – 9.

Call 811 Before You Dig

Longer days and sunny weather make spring the perfect time to tackle your honey-do list. April is Safe Digging Month and Florida law requires you to call 811 or visit www.call811.com online before you dig.

811 is a free service that will locate and mark underground utilities on your property or in the area you plan to dig. Never install a fence, plant a garden, add new landscaping or trees before contacting 811. Are you working with a contractor on a project? Make sure your contractor has connected with 811 before beginning the project on your property.

Wait for the flags! Keep shovels out of the ground until the 811 locating service has responded to your request and flagged the approximate area where underground utility lines (electric, water, gas, communications, etc.) are located.

Know what’s below – call 811 before you dig. In Florida – it’s the law.

EV Charger Winner

Pamela Gladd from Minneola is the March winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

Spring for Energy Savings

The Department of Energy (DOE) at energy.gov estimates the energy used to cool and heat your Central Florida home is 35 to 40% of your total energy consumption. You control how and when you use electricity. The condition and age of your home’s HVAC system, insulation, roof, windows, ducts, appliances and lifestyle also affect your energy consumption. Newer, well-insulated, properly weatherized homes with double-pane windows and ENERGY STAR-rated appliances consume less energy.

The number of people living in your home and weather also affect energy consumption. More people living in the house create more laundry, heating, cooling, cooking and increased hot water and electronics use. Central Florida is known for scorching summer temperatures that cause your HVAC to work overtime to keep the home cool. During a cold snap, the heating system also runs more frequently to warm the house.

Want help to reduce your energy consumption and lower your monthly energy bill? SECO Energy’s online energy-efficiency tools can help you spring for energy savings with low-cost and no-cost tips and ideas to help you reduce your energy use.

Home Energy Assessment

Our Home Energy Assessment is an online energy audit that you can complete from the comfort of your home. Fill out the assessment based on your home and lifestyle. Submit your answers and email address, and in just minutes you’ll receive energy-savings advice tailored to your home and lifestyle. Complete the energy-saving ideas, and you’ll be on your way to consuming less energy – and saving money.

Energy Estimator

Are you interested in seeing the math associated with your energy usage? Visit our Energy Estimator online to calculate the estimated costs for each of your home’s appliances and electronics. Submit your email address to receive no-cost and low-cost energy-savings suggestions via email.

Energy Savings Word Search

After completing our Home Energy Assessment and Energy Estimator, sharpen your energy-saving knowledge with this month’s Energy Savings word search.

2021 Atlantic Hurricane Season Early Warning

Traditionally, the Atlantic hurricane season begins on June 1. But the past six hurricane seasons have seen hurricanes and tropical storms form in mid-May. Because of this change, the National Hurricane Center (NHC) will begin its Atlantic Tropical Weather Outlook earlier on May 15 instead of waiting until June 1.

What does this mean for SECO Energy members? SECO is StormReady, and we encourage you to begin your preparations for hurricane season now. Don’t wait until a hurricane or tropical storm is heading our way to prepare.

Learn more about hurricanes and tropical storms in our Hurricane Handbook. You’ll find helpful information on emergency supplies for people and pets. We’ve also included tips for before, during and after a storm. Pick up a copy of our Hurricane Handbook at one of our five Member Service Centers or visit our Storm Preparation page.

Winners’ Circle

February’s Winners Are:

Mark Fagan from Clermont

Lynn Pulchano from Inverness

Don Whittigton from Dunnellon

Sandra Ennulat-Davis from Eustis

Congratulations to our three March winners in our Go Green and Win: Paperless Billing and Bank Draft incentive.

Narasimha Murthy from Tavares is the winner of a $200 SECO Energy bill credit.

Karen Chapman from Ocala is the winner of a NEST thermostat.

John Johnson from Summerfield is the winner of an Amazon Echo Dot with Alexa.

Read Winners’ Circle next month for more winners.

Thank a Lineman License Plate

Members can show their support for the thousands of Florida lineworkers and utility personnel who restore power to millions of Floridians after devastating natural disasters by ordering a “Thank a Lineman” license plate. The 2020 Florida Legislature approved the plate after Governor Ron DeSantis signed HB 1135 into law.

This cause is local and benefits a key SECO Energy employee recruitment partner. For every “Thank a Lineman” plate sold, $25 goes to Lake-Sumter State College (LSSC) to support their Electric Utility programs. According to LSSC’s website (www.lssc.edu), the college is ranked in the top 150 Community Colleges nationally. Their student job placement or continuing education rate is 97%. The scholarship boost is an exciting opportunity for LSSC, utility personnel across the state and cooperative members.

Reserve your plate today by purchasing a pre-sale voucher. Purchase avenues vary from county to county. Contact your local county tax collector’s office for guidance or visit https://myfloridaspecialtyplate.com/lineman-order.html, where you can pay for the pre-sale voucher and process your order online. Learn more at www.thankalineworker.com.

The actual “Thank a Lineman” license plates will be available once the pre-sale threshold is met.

Read the full April 2021 SECO News online.

SECO News, February 2021

Duncan’s Digest – Go Green and Win: Paperless Billing and Bank Draft

SECO Energy is a not-for-profit electric cooperative whose purpose is to provide exceptional service to our members, co-workers and communities. We are a unique business that promotes less use of our product rather than more – we’re your partner in saving energy and money.

Throughout the cooperative, we look for ways to reduce spending and waste while providing exceptional customer service to our 210,000+ members. We are adapting as technology changes as well. Surveys show that members want convenient billing and payment options (along with low rates and reliable service). Environmentally conscious members want to reduce paper waste and enjoy leisure time instead of writing checks and driving to the post office to buy stamps. Safety-minded folks don’t want the worry over the potential lack of security of mailing a paper check that contains an account number, routing number, address and signature. Mailbox thieves and porch pirates remain a threat despite the fact that they’re captured on video doorbells every day!

Currently, over 100,000 SECO accounts are enrolled in in our online account platform called SmartHub and nearly 50,000 of those are enrolled in eBill and have opted out of paper billing statements altogether. Members can view, manage and pay their bills through SmartHub. Enrolling in bank draft is another convenient way for members to pay bills directly from their bank account. SmartHub messenger provides advanced notification of amount due and draft date.

Paperless billing, bank draft and SmartHub account enrollments are green options that save money for the cooperative, too, and help us keep rates low. Per surveys, members who receive eBill are more satisfied with the email’s promptness and prefer it over waiting for the paper bill to print and mail.

Throughout 2021, members who partner with SECO to help reduce billing costs and paper waste will be eligible for a monthly drawing. Each month, three prizes will be awarded to lucky winners drawn from those enrolled in these billing options. Prizes include a $200 bill credit, a NEST thermostat and an Amazon Echo Dot with Alexa.

There are three criteria your account must meet to qualify for the monthly incentive:

Account is registered through SmartHub

Account is opted out of paper billing statements

Account is enrolled in automatic bank draft

If you have more than one account that meets these criteria, each account is eligible to be drawn as a monthly winner.

These enrollment options are available through SmartHub. SmartHub is also available as an app on your smartphone or tablet. Members who aren’t as tech savvy or do not have a smartphone or tablet can reach out to Member Services by phone for enrollment assistance. Read more about SmartHub’s features on page 4.

We’ll publish the winners’ names in our Winners’ Circle in the upcoming SECO News editions.

SECO’s five Member Service Centers are equipped with debit/credit card processing machines for walk-in transactions. These will help us begin to phase out our existing kiosks. These third-party kiosks are under-utilized, under perform and are no longer cost effective.

All of these incentives and changes are part of keeping costs low and using technology that offers you convenience and security. Thank you for considering new options.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

Happy Valentine’s Day! Celebrate your sweetheart all month long with these helpful ideas. Do you enjoy camping? The Old Farmer’s Almanac recommends planning your honey’s camping trip on either February 6 or 7. If you like warmer weather, wait until March 5 or 6. Are you planning a trip with someone special? The best days to schedule a trip for pleasure are February 24 – 26 or March 24 and 25. Getting married? The best days ahead for a wedding are February 1 or 2 or March 1, 2, 28, or 29. Make your love happy by tackling your honey-do list. The best day to start a project is February 12 or March 14.

Less Coins; Big Change: Pennies from Heaven

Starting February 1, our Member Service Centers ask members to help make a difference in local communities. As the coin shortage continues, Service Centers are no longer stocking coins to make change on a cash bill payment. We ask members who visit a Service Center and pay in cash to donate their spare change to SECO Energy’s Pennies from Heaven program.

Less coins in your pocket will create big change in the communities we serve. Last year, an unprecedented number of members reached out to United Way and other local service agencies for help. SECO’s Pennies from Heaven program responded by providing thousands of dollars for bill payment assistance and dollars to local food banks in our area.

Why wait to visit a Member Service Center to donate your spare change? Enroll in Pennies from Heaven today, and SECO will round up your monthly billing amount to the nearest dollar (no matter how you choose to pay your bill). The average donation is small, only about $6 per year, but your small change equals big help for local families. You can enroll online or click on the homepage banner.

To all the members who are current Pennies from Heaven enrollees or who have made a one-time donation, thank you from the bottom of our hearts. Our CEO Jim Duncan supports the program, as do many SECO employees.

Thank you for your generosity!

EV Charger Winner

Mary Maloney from Clermont is the January winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

Account Access 24/7 with SmartHub

SmartHub is SECO Energy’s 24/7 account access and management platform. SmartHub is available as a user-friendly app for your smartphone or tablet or on your desktop computer or laptop. A SmartHub account registration is a criterion for winning the monthly incentive announced in this month’s Duncan’s Digest on page 1.

PENNIES FROM HEAVEN: Enroll in SECO’s Pennies from Heaven program.

PREVIOUS STATEMENTS: Examine past consumption history and view previous billing statements.

NO WAITING TIME: View monthly billing statements faster (usually less than two business days) of meter reading and bill calculation.

UPDATE INFORMATION: You can change your mailing address (hi there, Snowbirds), add a new email address or update your phone number.

PAYMENT ARRANGEMENT*: Request a payment arrangement 24/7.

SOCIAL MEDIA: Click on the Facebook or Twitter icons for direct access to SECO’s social media feeds.

PAY YOUR MONTHLY BILL: SmartHub accepts debit/credit card or electronic – without the added expense of a convenience fee.

ACCESS STORMCENTER: Report outages 24/7, enroll in outage communications via email, text or voice and check the status of a current outage.

SET IT AND FORGET IT: Enroll in monthly bank draft from a checking or savings account of your choice.

GO GREEN: Suppress paper bills and reduce waste by receiving your statement via email. View the bottom of your eBill for a link to the current edition of SECO News.

New SmartHub Features:

PAY IN ADVANCE: Going out of town and need to schedule a payment? You can schedule a one-time advance payment in the amount you choose (up to $600) through SmartHub.

CLOSED ACCOUNT ACCESS: We’ve opened up SmartHub access for members who have closed/inactive accounts. View and pay a final bill or gain access to prior account history.

PAYMENT NOTIFICATIONS: Members who pay via SmartHub will now receive an immediate payment confirmation via email or text based on your SmartHub notification preference.

All these features are available for members with registered SmartHub accounts. Register your account at SmartHub today. Download the app on the Apple App Store or get it on Google Play.

*SmartHub can schedule payment arrangements for eligible accounts only.

SmartHub Word Search

24/7 account access is available through our SmartHub online account manager. Have fun with our SmartHub word search and enroll your account today.

Surgeo Loves Pets

February is the month of love, and Surgeo is asking for your help to aid domestic animal shelters and wildlife animal rescue organizations. Beginning February 1, for each new Surge MitiGator enrollment, SECO Energy will donate $5 to a local pet shelter that you designate in one of the four major counties we serve.

The Surge MitiGator takes the bite out of damaging surges and spikes caused by lightning, vehicles crashing into SECO poles, small animals, birds or fallen trees. Power surges can damage or destroy household appliances and sensitive electronics such as televisions, computers, stereo equipment and more.

SECO’s meter-based surge arrester helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator has a beastly 15-year warranty and is designed to protect your home’s large-motor appliances.

You can lease the MitiGator for only $5.95 plus tax per month plus a $25 installation fee. The purchase price ranges from $349 to $399, with installation included.

SECO’s Surgeo loves pets. Help him share the love by enrolling in SECO Energy’s Surge MitiGator to donate $5 to the pet shelter of your choice. To enroll, visit our Surge MitiGator page and click on the enroll icon to fill out the webform and choose which pet shelter will receive a $5 donation on your behalf from SECO. SURGEO THANKS YOU!

Winners’ Circle

Have you engaged with our virtual assistant Electra who can answer thousands of calls without missing a beat? In December SECO News, we announced a new contest for members who ask Electra for assistance instead of waiting to speak with a representative. Each week, we’ll draw one winner who will receive a $25 gift card.

December’s winners are:

Bruce Cramer from The Villages

William Davner from Ocala

Brenda Jones from Ocala

Judith Pastula from Clermont

Josh Sittig from Bushnell

Read Winners’ Circle next month for more winners. Congratulations, winners!

SECO Energy Celebrates 14 Years of Tree Line USA Recognition

We are celebrating 14 years of being recognized as a Tree Line USA utility by the Arbor Day Foundation. Tree Line USA recognizes public and private utilities who take part in activities that protect and enhance America’s urban forests.

The Arbor Day Foundation inspires people to plant, nurture and celebrate trees. There are five program standards that SECO Energy achieved to be recognized as a Tree Line USA utility. Utilities must follow industry standards for quality tree care; provide annual worker training in best tree care practices; sponsor a tree planting and education program; maintain a tree-based energy conservation program; and participate in an Arbor Day celebration.

Trees offer many benefits. Did you know that trees can save energy? According to the Arbor Day Foundation, trees that shade structures and block winds can help reduce your heating and cooling costs by as much as 35%.

Plant deciduous trees to the south, southwest or west side of buildings to provide shade from the summer sun and reduce cooling costs. Florida elm and hophornbeam are native trees that flourish in Central Florida. Plant trees to shade driveways, sidewalks, patios and air conditioning units.

Evergreen trees and shrubs planted on the north and west sides of buildings block winter winds and reduce heating costs. Plantings around the foundation can also help insulate against cold weather.

To learn more about how trees can reduce yearly energy costs, visit our Right Tree, Right Place page.

Read the full February 2021 SECO News online.

SECO News, December 2020

Duncan’s Digest – 2021 United Way Pledge Drive

SECO Energy employees have been exceptionally generous this year. Their philanthropic spirit is fostered by one of our Cooperative Principles: Concern for Community. Many employees, some who are not members themselves, have joined me in supporting SECO’s Pennies from Heaven charitable fund. Employee and member donations to Pennies from Heaven have funded member bill payment assistance and provided funds for local food banks experiencing critical shortages.Employees have also donated generously to our yearly Toys for Tots donation drive.

SECO employees recognize that local community help is needed year-round and not only during the Christmas season. For this reason, employees take part in an annual employee-funded United Way Pledge Drive. This year has been challenging for some local families who have struggled through the COVID-19 pandemic and resulting shutdown. The need may well extend into next year.

For our 2021 United Way Pledge Drive, employees willingly pledged $61,433 to United Ways in ten local counties. This donation makes a big difference in the lives of local families. SECO’s 400+ employees live in or near the counties we serve, and employees choose the county where their donated dollars will benefit.

The bulk of our employees live in Citrus, Lake, Marion and Sumter Counties, and these counties received the highest dollar amounts in donations. The breakdown by county is:

Lake and Sumter: $29,508

Marion: $20,885

Citrus: $6,023

Other Counties (Gilchrist, Hernando, Levy, Orange, Pasco and Polk): $5,017

Total: $61,433

Join SECO employees in their effort to promote the United Way’s mission to improve lives by mobilizing the caring power of communities to advance the common good. Education, income and health care are United Way’s key focuses. Visit United Way to donate or volunteer.

I am grateful for our employees’ generosity and dedication to our members and the communities we serve. From the SECO family to yours, Merry Christmas and Happy New Year!

Sincerely,

Jim Duncan

Chief Executive Officer

Engage With Electra to Win

Earlier this year, SECO Energy upgraded its phone system to a new, user-friendly interactive voice response (IVR) system. Our virtual agent’s name is Electra, and she is available 24 hours a day, 7 days a week.

Engage with Electra to win! Starting December 1, members who interact with Electra virtually and don’t request a SECO member service representative will be eligible to win a $25 gift card. We’ll draw one winner each week.

Electra is multi-functional. She can answer thousands of calls virtually and save you from waiting on hold for rep assistance.

BILLING INQUIRIES: Ask Electra “What is my balance?” or ask her “What is the due date?” Need more billing information? Electra can answer questions such as “What was my last payment amount?” or “When was my last payment date?”

PAY YOUR BILL: Tell Electra “Pay my bill,” and she will transfer you to our PayNow payment processor. You can pay your bill by phone using a credit or debit card or electronic check without a convenience fee.

PAYMENT ARRANGEMENT*: Ask for a “Payment Arrangement” or an “Extension.” Electra will schedule terms – all without you having to speak with a rep.

DISCONNECT SERVICE: If you’re moving out of SECO’s service area and need to disconnect service, tell Electra to “Disconnect Service.” Please provide Electra with a forwarding address for future Capital Credit returns.

REPORT A POWER OUTAGE/UPDATE OUTAGE NOTIFICATIONS: Call Electra to report a power outage. Say the word “Outage,” and she will guide you through easy prompts to report the outage for you. To update your outage notifications, say “Update Notifications.” If you’re calling from a cell phone, Electra will ask if you want her to text you a link to StormCenter to update your outage notification preferences on your smartphone or tablet.

CHECK OUTAGE STATUS: Electra can give you details on the status of a current outage. Just say “Check Status,” and Electra will provide the crew status, estimated restoration time and outage cause if known.

REPORT AN AREA LIGHT OUTAGE: Find an area light issue? Just locate the pole number, call Electra and say “Report an Area Light Outage.” Read page four to learn how you can report area light outages online 24/7 with SECO Energy’s LightFinder tool on StormCenter.

SERVICE TROUBLE: Experiencing a service problem such as partial power or a wire down? Call Electra and say “Service Trouble.” Electra will automatically create a service trouble ticket.

Call Electra at (352) 793-3801 and let her assist you virtually for a chance to win a $25 gift card each week. Winning account must be active at the time of the drawing. Look for the first month’s weekly winners in February 2021 SECO News.

Good luck!

*Electra can schedule a payment arrangement for eligible accounts only.

Area Light Out? Report it Online

Need to report a malfunctioning area light? Report a light that is completely off, flickering or staying on during the day using our easy and convenient online tool called LightFinder, which is available through SECO Energy’s StormCenter platform.

Visit StormCenter 24/7 to report power outages, report area light malfunctions, update your communications preferences and more. To report an area light outage, choose the LightFinder tile. Enter the area light pole number or near address in the search bar, then click on the light icon to report the lighting issue. Review the light’s details and add comments if needed. Include your email address in the submission to receive updates about the light’s repair status.

A green light icon indicates there is no known area light issue. When an area light trouble ticket is issued, the icon turns red. Lights represented by an orange icon have been repaired in the last 24 hours. Member-owned lights are shown as a blue icon, and a gray icon indicates an inactive light.

SECO repairs most area light issues in less than 24 hours.

EV Charger Winner

Richard and Jill Nash from Clermont are the November winners of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

StormCenter Word Search

SECO Energy’s StormCenter outage and communications platform is available online 24 hours a day, 7 days a week. Report power outages, area light malfunctions and update or enroll in outage notifications. Visit StormCenter online.

Save Energy With a Smart Thermostat

Give yourself the gift of energy savings this holiday season. Invest in an ENERGY STAR rated smart thermostat to take the guesswork out of indoor temperature settings and to reduce your energy costs.

Smart thermostats are Wi-Fi-enabled devices controlled with your smartphone, tablet, smart speaker or other device connected to the internet. Installing a smart thermostat allows you to schedule your home’s temperatures for comfort. Some units learn your habits and preferences. Smart thermostats will provide you with data on your home’s energy use and other features.

The recommended thermostat setting for energy efficiency is no lower than 78 degrees in the summer and no higher than 68 degrees in the winter. You can save 6 to 8% annually for each degree higher you set the thermostat during the summer and reduce your heating costs by 3 to 5% in winter for each degree you lower the thermostat.

Bright Idea: If you’re going on vacation, set the thermostat to 82 degrees in the summer or 55 degrees in the winter.

Advice from The Old Farmer’s Almanac

Say goodbye, 2020, and hello to 2021. The Old Farmer’s Almanac shares ideas for us to embrace a healthier lifestyle. Make a 2021 resolution to spend at least 120 minutes outdoors each week, schedule doctors’ visits and add online aerobics classes to your workout routine. Give your health a boost by adopting a dog or cat. 92% of dog owners believe their dog makes them healthier, and 85% of cat owners feel the same.

Some of the fun trends for 2021 are restaurants using edible tableware, paperless menus and local farmers selling produce and veggies in traditional supermarkets. Also making a comeback are houseplants and native plant designs in outdoor landscapes.

Surgeo Picks a Winner

Congratulations, Harriette Lowrey from The Villages who won a free one-year Surge MitiGator lease! We chose Ms. Lowrey’s name at random from all members subscribed to SECO Energy’s Surge MitiGator protection on or before October 31.

Take Surgeo’s advice and enroll in SECO Energy’s Surge MitiGator protection to take the bite out of damaging surges and spikes. Our meter-based surge arrester helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator is designed to protects your home’s large-motor appliances.

You can lease the MitiGator for only $5.95 plus tax per month plus $25 installation fee. The purchase price ranges from $349 to $399, with installation included. To enroll online or review the MitiGator warranty, visit Surge MitiGator online.

Read the full December 2020 SECO News online.

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Archive

Duncan’s Digest – Solar Investments – Sensible or Scam?

Advice from The Old Farmer’s Almanac

Pennies Change Lives

Enroll in Surge Protection for a Monthly Chance to Win a New Generator

Surgeo Loves Pets Donation Total

EV Charger Winner

Winners’ Circle

Safety Corner – #MoveOverFL

Duncan’s Digest – StormReady: Hurricane Season Warning

Advice from The Old Farmer’s Almanac

Safety Corner – Vehicle Accidents and Utility Lines

EV Charger Winner

2021 SECO Energy Youth Scholarship Awardees

Emergency Supplies Word Search

Connect with Electra

Winners’ Circle

Summer HVAC Check-Up

Duncan’s Digest – Inverness Substation Upgrade

Advice from The Old Farmer’s Almanac

Call 811 Before You Dig

EV Charger Winner

Spring for Energy Savings

Energy Savings Word Search

2021 Atlantic Hurricane Season Early Warning

Winners’ Circle

Thank a Lineman License Plate

Duncan’s Digest – Go Green and Win: Paperless Billing and Bank Draft

Advice from The Old Farmer’s Almanac

Less Coins; Big Change: Pennies from Heaven

EV Charger Winner

Account Access 24/7 with SmartHub

SmartHub Word Search

Surgeo Loves Pets

Winners’ Circle

SECO Energy Celebrates 14 Years of Tree Line USA Recognition

Duncan’s Digest – 2021 United Way Pledge Drive

Engage With Electra to Win

Area Light Out? Report it Online

EV Charger Winner

StormCenter Word Search

Save Energy With a Smart Thermostat

Advice from The Old Farmer’s Almanac

Surgeo Picks a Winner

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