These are FAQs for the LIHEAP and auto deposit refund initiatives
SECO partnered with FloridaCommerce to make the process easier. Normally, members must apply for LIHEAP funds. But through this partnership, Florida Commerce will automatically match qualifying SECO accounts and apply the credit directly.
No. If your household qualifies, FloridaCommerce will automatically apply a bill credit to your SECO account.
Members can visit FloridaCommerce and apply for LIHEAP funds online. SECO Energy also provides an interactive map of social service agencies that may be able to help with utility bill payment assistance. Visit our website and view our Find Bill Payment Help section.
If your account qualifies, the credit will show up automatically on your bill. No further action is required.
LIHEAP stands for the Low-Income Home Energy Assistance Program. It’s a federal program that helps income-qualified households with their energy costs.
When you applied for a new service connection with SECO, you were required to have a deposit because your credit score did not qualify for a waiver.
Excellent SECO payment history means that during the previous consecutive 24-month period,
If you would like to review your account payment history, please contact Member Services at (352) 793-3801.
No. If you meet the qualifications, your deposit will be credited directly to your SECO bill starting in October.
Because members come first. The summer heat brought record energy use and higher bills. By partnering with Florida Commerce and adjusting our deposit procedures, SECO is easing today’s burdens and rewarding members’ long-term reliability.
No. The automatic deposit refund applies only to residential members who originally paid a deposit and meet the 24-month payment history requirement.
Beginning in October, SECO will automatically return deposits to eligible residential members. To qualify, you must:
Have completed 24 consecutive months of excellent SECO payment history.
