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SECO ENERGY EARNS AN ACSI® 2024 CUSTOMER SATISFACTION AWARD

SECO Energy is honored to have earned a 2024 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.

 

SECO Energy’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2024 ACSI Energy Utility Study. This Award is a testament to SECO Energy’s ongoing efforts to provide the best possible member experience.

 

 

The 2024 Customer Satisfaction Award affirms that SECO Energy’s hard work has been noticed by its members. SECO Energy is grateful for its members and will continue to strive for excellence through constant dedication to improvement.

 

SECO Energy’s CEO Curtis Wynn is grateful for the hard work and accomplishments of his team. Wynn stated, “The SECO Energy team of 400+ employees is thankful and humbled by the trust we have earned from our members. Every day at SECO, we strive to provide top-notch member satisfaction and excellent service, while maintaining reliable electric service that our members depend upon. Thank you, SECO members, for recognizing your not-for-profit electric cooperative’s efforts on your behalf.”

 

*Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement Map. To learn more about SECO Energy as a not-for-profit cooperative, visit About SECO Energy.

 

Co-op Energy Utilities ACSI Customer Satisfaction Award 2024 Badge

SECO Energy earns this award based on data modeled by the ACSI® in 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with SECO Energy in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

May 2024 Sunshine State Stats

In May 2024, the average high and low temperatures rose 9 degrees from last month while rainfall and thunderstorm activity increased substantially across Central Florida. The month’s average high temperature was 91 degrees, and the average low was 71 degrees, measurements that were 3 and 2 degrees higher, respectively, than the “normal” averages as recorded at Leesburg International Airport (KLEE). The month’s highest temperature reached 96 degrees on the 29th and the lowest temperature was recorded on the 1st and 21st, when the mercury fell to 66 degrees.

May 2024 Sunshine State Stats

Reported rainfall in May totaled 4.94 inches, .81 inch higher than “normal,” and a significant increase from the 1.88-inch total of April. Measurable rainfall occurred on just 8 days, between May 11 and 20; the rainiest day was May 18, when 1.58 inches fell. 

 

Thunderstorm activity within a 20-mile radius of Leesburg International Airport increased substantially.  WeatherSentry detected 6,191 cloud-to-ground strikes in May, versus 602 in April. May 11, 14, and 18 were the most active lightning strike days recorded in the month.

 

 

Lightning Archive Report – 20-mile radius from Leesburg International Airport (KLEE) 

Data and charts provided by weathersentry.dtn.com 

 

Cloud to Ground Lightning – May 2024

Cloud to Ground Lightning May 1-15, 2024 (3176 strikes) 

 

 

Cloud to Ground Lightning late May 2024

Cloud to Ground Lightning – May 16-31, 2024 (3015 strikes) 

 

 

Florida residents know that thunderstorm activity will maintain a steady presence in Central Florida’s summer weather, and SECO Energy reminds members to take shelter quickly if a thunderstorm approaches. Stay connected to SECO’s StormCenter for updates on outages and restoration progress. SECO offers a meter-based surge arrester designed to protect large appliances (motors and compressors) by reducing surges at the meter BEFORE they enter the home. Members can lease or purchase the Surge MitiGator surge protection program by filling out a contact form.

 

HVAC is the largest energy user in Central Florida homes, accounting for an average of 35 to 40% of kWh usage. As daytime temperatures rise into the 90s, many households may notice an increase in energy costs. Be sure to check your thermostat settings to properly update them for these warmer months. The energy-efficient thermostat setting during hotter months is 78 degrees.

 

June forecast from The Old Farmer’s Almanac:

The Old Farmer’s Almanac weather outlook for June 2024 predicts mild temperatures with isolated thunderstorms in the first eleven days, followed by a week of sunny and warm conditions. The period between June 19 and 30 is projected to bring hot conditions with scattered thunderstorms toward the end of the month. The estimated average temperature for June is 83 degrees, and the expected rainfall is 4 inches, which is much less than the average for June. 

 

Online Energy-Efficiency Tools

Log into SmartHub to view past bills and consumption charts to check historical usage. If you want help in reducing your energy usage, SECO offers several energy-efficiency tools to help you identify energy wasters. Take the Home Energy Assessment to receive a detailed email tailored to your home’s features and lifestyle. The energy-saving advice will provide low-cost ways to decrease your usage – and your electric bill. 

  

To easily calculate how much energy your appliances, lighting, electronic devices, and other energy-using items in your home consume, use the Energy Estimator.

SECO Energy Foundation $50,000 Grant Supports Habitat for Humanity Lake-Sumter

The SECO Energy Foundation awarded a $50,000 grant to Habitat for Humanity of Lake-Sumter. The SECO Energy Foundation presented the grant funds to the organization to assist with funding the Veteran’s Housing Preservation & Repair Program.

 

The mission of Habitat for Humanity Lake-Sumter is to bring people together to build homes, communities, and hope. Since 1989, Habitat for Humanity of Lake-Sumter (HFHLS) has been the bridge to affordable and stable homeownership for families. The organization strives to provide innovative, affordable housing solutions in Lake and Sumter Counties. In 2015, the organization established the Preservation & Repair Program to address the growing need of individuals and families who owned their homes and may have lived in their homes for generations, but for various reasons, were unable to maintain the health, safety, and/or improve the accessibility of their homes for their aging or health needs.

 

SECO Energy Foundation grant to Habitat for Humanity Lake-SumterLacie Himes, Development Director of Habitat for Humanity Lake-Sumter is thankful for the SECO Energy Foundation’s support. Himes stated, “Through the Preservation & Repair Program, the repairs performed by Habitat for Humanity Lake-Sumter include modifications for accessibility, such as ramps and grab bars, ADA compliant bathrooms and doorways; installation or extension of plumbing and electrical systems; HVAC; repair of structural components, and roofing repairs or replacement.”

 

SECO Foundation Board Director Matt Roudabush was enthusiastic about the grant’s impact, stating, “Our Board of Directors agreed that these veterans, who have selflessly served our nation, deserve our help when they are in need. The critical home repairs Habitat for Humanity Lake-Sumter will complete, including interior or exterior work to improve health, life, safety, or accessibility issues, are true examples of how these heroes will not be forgotten.”

 

The grant was one of five grants approved by the SECO Energy Foundation Board at their first quarterly meeting in 2024 and it falls under the “Veterans Initiatives” category of funding programs.

 

The SECO Energy Foundation is a charitable organization operating as tax-exempt under Section 501(c)(3). Contributions to the Foundation are tax-deductible.

 

The SECO Energy Foundation aims to support charitable organizations that assist residents in need and improve the quality of life in communities served by SECO Energy, which include the Central Florida counties of Citrus, Hernando, Lake, Levy, Marion, Pasco, and Sumter. SECO serves over 240,000 homes and businesses in Central Florida’s Citrus, Hernando, Lake, Levy, Marion, Pasco, and Sumter Counties. To learn more about the SECO Energy Foundation, visit SECOFoundation.org.

SECO News June 2024

Hurricane Season runs from June 1 to November 30 each year, presenting a heightened risk of severe weather and extended power outages. As the 2024 hurricane season begins, I want to address you directly regarding the forecasted weather patterns for our region and what we are doing to ensure your safety and well-being.

 

Wynn's Wire

 

The Colorado State University (CSU) Weather and Climate Research team is predicting an above-average season, with forecasts indicating the possibility of 23 named storms across the Atlantic basin. Eleven are expected to become hurricanes, with five potentially reaching major hurricane status. This projection surpasses the 30-year historical average and reinforces the need for heightened preparedness.

 

SECO Energy is StormReady and prepared to respond to outages caused by summer thunderstorms, tropical storms, and hurricanes. We closely monitor the weather and make necessary pre-storm preparations behind the scenes. Our crews are trained and ready to respond swiftly to any outages that may occur, but it is equally imperative that all of us take proactive steps to stay prepared.

 

I strongly urge members to be cautious and prepare for potential disruptions. Essential supplies disappear quickly when tropical storms and hurricanes approach. To ensure you are adequately prepared, stay informed and updated on weather forecasts and advisories issued by state and local authorities. Make time to prepare an emergency kit stocked with essential supplies such as water, non-perishable food, flashlights, batteries, and medications. It’s also important to establish a communication plan with your family and loved ones in case of separation during an emergency. Take precautions to secure outdoor furniture, trim trees, and secure loose objects around your property to minimize potential hazards.

 

During restoration mode, SECO Energy operates around the clock. Crews on the frontline face elements head-on as they work to clear roads to reach affected areas, repairing broken poles, fallen lines, and damaged equipment. We utilize all available resources to restore power to your homes and businesses as safely and quickly as possible and provide regular updates on our progress to keep you informed every step of the way.

 

As we embark on this hurricane season, let’s stay vigilant, prepared, and supportive of one another. Your safety and well-being are paramount. Together, we can weather any storm.

 

Sincerely,

 

Curtis Wynn

Chief Executive Officer

 


 

SECO News June 2024 Portable Generator Dos and Don'ts

 

When major storms strike, portable generators can be beneficial but pose significant risks if mishandled. If you plan to use a generator this storm season, here are a few of the dos and don’ts of generator safety you’ll need to know:

 

  DO:

  • Use generators OUTSIDE ONLY, directing the generator’s exhaust away from your home and any nearby air intakes to other buildings. Deadly levels of carbon monoxide can build up fast from a portable generator’s exhaust.

  • Operate generators on dry surfaces, under open structures, and away from rain and other water sources to minimize electrical hazards. Remember, WATER AND ELECTRICITY DO NOT MIX.

 

 DON’T:

  • DON’T connect your generator directly to your home’s wiring unless it has been wired for generator use by a licensed electrician.

  • DON’T refuel your generator while it is running. Allow it to cool down before refueling.

 

Before using a portable generator, always read its operations manual and adhere to its guidelines for safe operation. By following these precautions, you can make the most of your portable generator while keeping you and your loved ones safe.

 


 

SECO News June 2024 Safety Before, During, and After a Storm

BEFORE: Prepare a storm kit with flashlights, batteries, medicine, first aid supplies, necessary baby items, and supplies for your pets. Stock two weeks’ worth of water, non-perishable food, and essentials. Refill prescriptions and gather important documents such as your social security card, driver’s license, birth certificate, and insurance information for your home, car, and life. Plan an evacuation route in case of an extended power outage and monitor weather forecasts.

 

DURING: Seek shelter and stay away from windows. Avoid leaving candles unattended and limit opening freezers and refrigerators more than necessary. Turn off your heating and air conditioning systems, and unplug sensitive electronic appliances such as TVs, game consoles, microwaves, and computers – this will protect your appliances against power fluctuations that can occur when power is restored. After power is restored, wait five to ten minutes before turning on appliances and heating systems. Stay updated on local alerts and off roads where trees and power lines are down.

 

AFTER: Exercise caution if power lines and poles are down; power lines can still be energized even on the ground, so avoid contact. Debris from a storm can hide downed lines and poles. Fallen trees touching energized power lines can electrify nearby objects such as metal fences, ponds, and even the ground. Check your breakers or fuses if power has been restored to your neighborhood but your home remains out. When using a portable generator during an outage, follow the safety tips in the operations manual.

 

Review our Hurricane Handbook at SECOEnergy.com > Safety > Hurricane Handbook.

 


 

SECO News June 2024 A Message from Secretary/Treasurer Morgan Hatfield StormCenter and Area Light Reporting

StormCenter is SECO Energy’s outage and communications platform to report outages, check the status of an existing outage, and enroll in outage communications and alerts via email, text, voice, or all three.

 

Visit SECOEnergy.com > StormCenter and bookmark StormCenter to your smartphone or tablet. With StormCenter bookmarked, you can easily access the outage map, report outages, track restoration progress, and quickly manage notifications related to outage detection and restoration.

 

You can also report an area light outage or malfunction 24 hours a day, seven days a week, using LightFinder. Simply go to StormCenter’s bookmarked page, choose the LightFinder tile, and enter the pole number or turn on location services to report. Reporting members will receive a follow–up email when the light is repaired – usually within 24 hours.

 

SECO Energy provides transparent communication and regular restoration updates during storms. Subscribe to receive email, text, and voice notifications on StormCenter. If you have already subscribed, make sure your contact information is up to date to receive timely notifications and updates regarding future outages and restoration efforts.

 


 

SECO News June 2024 Medically Necessary Service

SECO Energy strives to provide top-tier reliability to 240,000+ homes and businesses in our service territory. Unexpected outages due to weather, vehicle accidents, equipment issues, trees, or animal contact means that SECO cannot guarantee 100 percent uninterrupted power.

 

During emergency restoration efforts following widespread damage, SECO Energy’s foremost priority is to restore power to essential facilities such as shelters, hospitals, schools, and government agencies, including emergency operations centers, fire stations, and law enforcement facilities. It’s important to note that residential accounts marked as medically necessary services are not given top priority during emergencies caused by named storms.

 

For individuals with special needs, resources are available through the Florida Department of Health. Those requiring medical attention or having a specific health need should register with their local emergency management agency to receive assistance during disasters. You can visit FloridaDisaster.org to add your name or a loved one’s to the statewide registry.

 

Registering provides first responders with valuable information to prepare for disasters or other emergencies to meet citizens’ unique needs. Providing as much information as possible will allow emergency management officials to plan accordingly for future disasters. You will be emailed periodically to verify the information provided is correct and to make any necessary changes.

 

Unless you plan to seek shelter at an approved facility, backup generation is critical if you are a member who relies on lifesaving medical equipment powered by electricity.

 

Store your county’s Emergency Operations Center (EOC) contact in your phone for quick access. You can also visit your county’s EOC online and enroll in county-specific emergency assistance services and updates.

 

CITRUS COUNTY: (352) 249-2775

HERNANDO COUNTY: (352) 754-4083

LAKE COUNTY: (352) 343-9420

LEVY COUNTY: (352) 486-5213

MARION COUNTY: (352) 369-8100

PASCO COUNTY: (727) 847-8137

SUMTER COUNTY: (352) 689-4400

 

To enroll to receive emergency alerts for your county, visit FloridaDisaster.org.

 

Read the full June 2024 SECO News.