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Author: Megan Shaw

SECO Energy Achieves Impressive ACSI® Score of 91 for 2024

SECO Energy proudly announces the successful completion of its annual member-wide customer satisfaction survey, underscoring its commitment to excellence in service delivery. The not-for-profit cooperative, which provides electric service to over 248,000 homes and businesses across seven Central Florida counties, received invaluable feedback from more than 1,200 members, reinforcing SECO Energy’s position as a leader in customer satisfaction within the utility sector.

 

The member responses were evaluated by the American Customer Satisfaction Index (ACSI®), a well-respected organization that measures customer satisfaction across diverse industries in the United States and publishes the results of its syndicated studies nationally. SECO Energy conducts its member satisfaction survey in a separate study. For 2024, SECO Energy achieved an impressive ACSI score of 91 on a 100-point scale [1], reflecting the unwavering dedication of its employees to deliver exceptional service.

 

SECO Energy Chief Executive Officer Curtis Wynn expressed immense pride in the cooperative’s achievement, stating, “Our members are more than just customers—they’re our neighbors, our friends, and our community. This recent ACSI score of 91 is a testament to the passion and commitment our team puts into providing reliable, innovative energy services. It’s a reflection of the care and enthusiasm our employees bring to every interaction, always striving to exceed expectations. Surpassing the scores earned by investor-owned utilities and municipalities reported in the 2024 ACSI Energy Utilities Study is more than just an achievement – it shows how deeply we value our members and the impact we strive to make in their lives every day.”

 

SECO Energy’s score is higher when compared to publicly measured investor-owned utility scores and municipal utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places SECO Energy 17 points higher than the average investor-owned utility score of 74, as well as 16 points higher than the average municipal utility score of 75, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.

 

The American Customer Satisfaction Index (ACSI®) is the only national cross‐industry measure of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 200,000 customers as inputs to an econometric model for analyzing customer satisfaction with approximately 400 companies in about 40 industries and 10 economic sectors. ACSI data have proven to be strongly related to several essential indicators of micro and macroeconomic performance. To learn more about the American Customer Satisfaction Index, visit www.theacsi.org.

 

“We are truly humbled and grateful for your trust and recognition. Thank you for allowing us the privilege of serving you,” Wynn stated, expressing his gratitude to SECO Energy members.

 

“Every single one of our 400+ employees is not only dedicated to meeting your needs but also to ensuring you receive the highest level of service. Your satisfaction is paramount to us, and it’s your feedback and support that empower us to achieve our mission of providing reliable, innovative energy services.”

 

[1] Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by SECO Energy, collected between December 2 and 9, 2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

 

SECO Energy Spreads Holiday Cheer Through Toys for Tots Drive

SECO Energy is proud to continue its longstanding tradition of sponsoring the U.S. Marine Corps Reserve Toys for Tots Program. Each year, SECO Energy holds an annual donation drive in which employees and members of the cooperative contribute toys and gifts for the Toys for Tots donation boxes located at any one of SECO Energy’s five Member Service locations. 

 

Founded over 85 years ago, SECO Energy was formed by members who banded together to bring electricity to rural areas of Central Florida, fulfilling a previously unmet need. Each year, the cooperative’s members and employees voluntarily donate gifts to support local communities across Central Florida, which serves as a reminder of this shared purpose. 

 

“SECO employees are a charitable group, and they particularly enjoy making contributions that benefit the communities we serve. The generosity of SECO Energy’s employees and members ensures that local children will have toys to unwrap and smiles on their faces on Christmas morning,” stated Curtis Wynn, SECO Energy’s Chief Executive Officer. 

 

The Marine Corps Reserve’s Toys for Tots’ purpose is to help bring the joy of Christmas and send a message of hope to children across the United States through the gift of a new toy. Since 2001, the Toys for Tots program has been ranked as one of the top-rated charities by “Philanthropy 400.”  

 

This year’s Toys for Tots donation drive resulted in hundreds of toys donated through SECO Energy’s annual campaign. The toys remain within the community where they are collected, making a tangible difference for families in need. For some children, the gift of a toy from the program may be the only present they receive this holiday season. 

   

Kathy Judkins, SECO Energy’s VP of Communications, Community and Member Experience, who oversees the cooperative’s Toys for Tots initiative, added, “I’m incredibly grateful to the hundreds of SECO employees and many members who joined us in spreading holiday cheer this year. The smallest acts of kindness—like donating a toy—can have a lasting impact and bring happiness to children throughout our service area.” 

 

Toys for Toys Photo Collection:

 

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. To learn more about SECO Energy as a not-for-profit cooperative, visit About SECO Energy.  

 

 

SECO Energy Has High Member Satisfaction

SECO Energy completed its quarterly member-wide customer satisfaction survey, where over 600 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For the fourth quarter of 2024, SECO Energy received an ACSI score of 90 on a 100-point scale. [1] SECO Energy’s score is higher when compared to publicly measured investor-owned utility scores and municipal utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places SECO Energy 16 points higher than the average investor-owned utility score of 74, as well as 15 points higher than the municipal utilities score of 75, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.

 

“SECO Energy and its employees are very proud to receive another exceptional ACSI score. Every day, our employees strive to fulfill SECO’s mission of providing reliable and innovative energy services to our members and communities. Our team serves SECO members faithfully, going above and beyond to deliver on our promise of world-class reliability and excellent member service. We are deeply grateful for our members’ trust,” stated SECO Energy’s Chief Executive Officer, Curtis Wynn.

 

The American Customer Satisfaction Index (ACSI®) is the only national cross‐industry measure of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 200,000 customers as inputs to an econometric model for analyzing customer satisfaction with approximately 400 companies in about 40 industries and 10 economic sectors. ACSI data have proven to be strongly related to several essential indicators of micro and macroeconomic performance. To learn more about the American Customer Satisfaction Index, visit www.theacsi.org.

 

[1] Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by SECO Energy, collected between September 30, 2024, and October 7, 2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

 

 

 

 

 

99% Essentially Restored After Hurricane Milton

SECO Energy’s restoration efforts following Hurricane Milton are essentially complete, with power restored to all members who can safely receive it.  

 

The storm caused widespread damage across SECO Energy’s 2,100-square-mile service area, leaving over 100,000 members without power. SECO crews, alongside hundreds of mutual aid line and tree crews, have endured working tirelessly around the clock to restore service safely and efficiently. As of 9 a.m. today, power has been restored to over 99,000 or 99% of the homes and businesses affected by Milton. Crews are diligently working to finish up restoration for the remaining members.  

 

While service was essentially restored Monday for everyone who can safely receive electricity, there is still standing water near feeder lines in the Webster area. Standing water is delaying restoration and making it challenging to fully assess damages to equipment. It is unsafe to repair equipment that is underwater. Restoration for this particular area in Webster and other locations unsafe to restore electricity will resume once conditions improve and it is safe to do so. 

 

SECO Energy’s service area has not experienced damage of this magnitude since Hurricane Irma in 2017. “We are immensely proud of the work our employees and mutual aid partners have done and are continuing to do, bringing power back to our members,” stated SECO Energy’s Chief Executive Officer, Curtis Wynn. “The dedication, teamwork, and resilience displayed during this recovery demonstrate SECO Energy’s strive for excellence in reliability and service.” 

 

As restoration efforts wrap up, SECO Energy remains committed to restoring every member’s power as safely and quickly as possible. Members are to remain cautious around downed power lines and to report any ongoing outages via StormCenter at SECOEnergy.com. For area light outages or malfunctions, report to LightFinder at SECOEnergy.com > StormCenter > LightFinder. 

 

As a result of the damage caused by Hurricane Milton, the Federal Emergency Management Agency’s (FEMA) Disaster Assistance Improvement Program is providing financial assistance to eligible applicants affected by Milton. For more details on eligibility or to start the application process, visit DisasterAssistance.gov. 

  

In addition to restoration, SECO Energy is providing support to the local community. The SECO team recently donated meals to assist residents in the Webster area and The Salvation Army of Lake & Sumter County. 

 

SECO Energy also extends a heartfelt thank you to the local communities, emergency responders, and mutual aid crews for their support and understanding during this challenging time. 

SECO Energy Continues Hurricane Milton Restoration

Restoration continues across SECO Energy’s 2,100-square-mile territory after Hurricane Milton passed through Central Florida. At the peak, over 100,000 SECO members’ electric service was interrupted due to damaging wind speeds and heavy rains. Progress is steady; just over 10,500 services are waiting for restoration as of early this morning; restoration is ongoing through the weekend and early this week.    

 

SECO Energy’s service area has not experienced such widespread damage since Hurricane Irma in 2017. Over 300 additional crews arrived yesterday and got to work with the SECO home team. All crews that arrive onsite first attend a safety briefing that includes an overview of the damage to the system, hazards crews may face in the field, and SECO’s construction standards.  

 

Progress Timeline: 

  • Over 100,000, or 41% of SECO Energy’s 245,000, members experienced service interruption due to Hurricane Milton’s intense wind and rain. Significant progress has been made in restoring power to affected members from the impact of Hurricane Milton, which made landfall near Siesta Key late Wednesday night. 
  • On day one of restoration, the team restored over 55,000 accounts, reducing the percentage of SECO members without power to 18%. All critical accounts were restored; per Florida mandates, critical accounts are the priority. Transmission lines that provide service to substations and large groups of members were also restored. Crews began assessing damage to feeder lines and lateral lines. 
  • On day two, crews continued to repair broken poles and downed trees. Damage assessments continued. By the end of the day on Friday, an additional 23,000 services were restored.   
  • On day three, work and damage assessments continued. Crews rebuilt feeder lines, replaced poles, and removed broken trees. Fresh mutual aid arrived and got to work, with crews restoring over 10,000 members’ services by the night’s end.  

 

“Day four of Hurricane Milton brings new challenges as our SECO home team crews and our mutual aid line and tree crews move into some of the most heavily damaged areas,” said Curtis Wynn, CEO of SECO Energy. “Electricity is an essential service; four days without it is a major hardship, and we understand that members without service need their power restored so they can get back to normal day-to-day activities. Please continue to be patient with our team and contractors who are working in the field and behind the scenes to repair the damage caused by Hurricane Milton. They are working long hours and desperately want to see your lights come back on, too.”  

 

Restoration and recovery in some communities is a long process due to the substantial number of outages caused by downed lines, broken poles, flooding, fallen trees, and other damage curtailing restoration work. Do not enter a work zone – this is a safety hazard and slows work progress. Crews may need to leave a jobsite to respond to an emergency or get materials; they will return to complete the job.   

 

For outage reporting and updates, SECO Energy offers StormCenter, an outage and communications platform. Members can report outages, check the status of an outage, and sign up for alerts via email, text, or phone. Visit SECOEnergy.com > StormCenter and bookmark the page for quick access. 

 

Stay away from downed wires. Always assume they are energized. Call 911 if you see a downed line. Members who require electricity to operate medical equipment should consider investing in a backup power source or have a relocation plan during extended power outages. Follow manufacturer’s safety instructions if you use a portable generator. Do not run a portable generator while sleeping. Carbon monoxide is emitted from a generator’s exhaust; it is deadly, colorless, and odorless. Avoid the risk of carbon monoxide poisoning by placing portable generators outside in a well-ventilated area, more than 20 feet away from your home, doors, and windows. Never run a generator inside, not even in your garage. Do not connect the generator directly to your home’s main fuse box or circuit panel.
 

For more storm safety tips, visit Ready.gov or download the American Red Cross’s Emergency Severe Weather App by texting “GETEMERGENCY” to 90999. 

Post Hurricane Milton Restoration Ongoing

Restoration continues across SECO Energy’s 2,100-square-mile territory after Hurricane Milton passed through Central Florida. At the peak, over 100,000 SECO members’ electric service was interrupted due to damaging wind speeds and heavy rains. Progress is steady; just over 10,500 services are waiting for restoration as of early this morning; restoration is ongoing through the weekend and early this week.    

 

SECO Energy’s service area has not experienced such widespread damage since Hurricane Irma in 2017. Over 300 additional crews arrived yesterday and got to work with the SECO home team. All crews that arrive onsite first attend a safety briefing that includes an overview of the damage to the system, hazards crews may face in the field, and SECO’s construction standards.  

 

Progress Timeline: 

  • Over 100,000, or 41% of SECO Energy’s 245,000, members experienced service interruption due to Hurricane Milton’s intense wind and rain. Significant progress has been made in restoring power to affected members from the impact of Hurricane Milton, which made landfall near Siesta Key late Wednesday night. 
  • On day one of restoration, the team restored over 55,000 accounts, reducing the percentage of SECO members without power to 18%. All critical accounts were restored; per Florida mandates, critical accounts are the priority. Transmission lines that provide service to substations and large groups of members were also restored. Crews began assessing damage to feeder lines and lateral lines. 
  • On day two, crews continued to repair broken poles and downed trees. Damage assessments continued. By the end of the day on Friday, an additional 23,000 services were restored.   
  • On day three, work and damage assessments continued. Crews rebuilt feeder lines, replaced poles, and removed broken trees. Fresh mutual aid arrived and got to work, with crews restoring over 10,000 members’ services by the night’s end.  

 

“Day four of Hurricane Milton brings new challenges as our SECO home team crews and our mutual aid line and tree crews move into some of the most heavily damaged areas,” said Curtis Wynn, CEO of SECO Energy. “Electricity is an essential service; four days without it is a major hardship, and we understand that members without service need their power restored so they can get back to normal day-to-day activities. Please continue to be patient with our team and contractors who are working in the field and behind the scenes to repair the damage caused by Hurricane Milton. They are working long hours and desperately want to see your lights come back on, too.”  

 

Restoration and recovery in some communities is a long process due to the substantial number of outages caused by downed lines, broken poles, flooding, fallen trees, and other damage curtailing restoration work. Do not enter a work zone – this is a safety hazard and slows work progress. Crews may need to leave a jobsite to respond to an emergency or get materials; they will return to complete the job.   

 

For outage reporting and updates, SECO Energy offers StormCenter, an outage and communications platform. Members can report outages, check the status of an outage, and sign up for alerts via email, text, or phone. Visit SECOEnergy.com > StormCenter and bookmark the page for quick access. 

 

Stay away from downed wires. Always assume they are energized. Call 911 if you see a downed line. Members who require electricity to operate medical equipment should consider investing in a backup power source or have a relocation plan during extended power outages. Follow manufacturer’s safety instructions if you use a portable generator. Do not run a portable generator while sleeping. Carbon monoxide is emitted from a generator’s exhaust; it is deadly, colorless, and odorless. Avoid the risk of carbon monoxide poisoning by placing portable generators outside in a well-ventilated area, more than 20 feet away from your home, doors, and windows. Never run a generator inside, not even in your garage. Do not connect the generator directly to your home’s main fuse box or circuit panel.
 

For more storm safety tips, visit Ready.gov or download the American Red Cross’s Emergency Severe Weather App by texting “GETEMERGENCY” to 90999. 

SECO Energy Makes Significant Progress in Hurricane Milton Restoration

SECO Energy made significant progress in restoring electric service to accounts affected by Hurricane Milton that crossed through Central Florida. Hurricane Milton was a powerful Category 3 storm that caused power outages for over 3.3 million Florida consumers. At the peak, over 100,000 members’ service was interrupted. 

 

SECO Energy’s massive restoration effort launched in the early morning hours of Thursday, October 10. SECO crews, joined by over 1,000 outside line and tree crews, got to work. On the first day of restoration, the team restored over 55,000 accounts. As Florida requires, all hospitals, emergency shelters, assisted living facilities, and government entities that provide public assistance were restored by the cooperative on day one. All transmission lines were restored as well. 

 

Your safety is our priority. After a storm of any magnitude, downed poles and fallen trees could be dangerous. Live wires may be wrapped up in fallen trees and could electrocute someone who touches the branches. Wire on the ground may still be energized and could kill. Do not approach downed lines, call 911 immediately or contact SECO Energy or the local utility.  

 

As restoration enters the second day, generator safety becomes a top concern. Members who use a generator during service interruptions should only do so with safety in mind.  Generators should never be used in an enclosed space – generator engines emit carbon monoxide (CO). If CO is inhaled, it can be fatal to humans and pets, as it is a colorless, odorless, invisible killer.  Do not attempt to use a generator when it is wet, as this poses a risk for electrocution and death.  Always read and follow the manufacturer’s safety instructions contained in the generator operations manual. 

 

“SECO Energy has made significant progress – over 55,000 accounts were restored in less than 24 hours. We know there are thousands of members who are still waiting for restoration, and we care about each one of them,” said Curtis Wynn, Chief Executive Officer of SECO Energy. “Our entire working crew is doing their best to serve every member whether they are working in the field, answering phones, or providing office support; please continue to be patient with them. This is a team effort to restore service for all affected. Safety is a top priority during outage restoration. There are poles and trees still down in our service area and they are out today in full force across our service area to continue restoring service.”  

 

As of early Friday morning, SECO Energy had just over 45,000 accounts without electric service. Crews are working around the clock, stopping only for meals and sleep periods. While crews are spread out across SECO’s service area, there is a concentrated effort today in the Paisley area, St. John’s, Rainbow Lakes, Marion Oaks, Lake Panasoffkee, Citrus County, and south Lake County. 

 

For outage reporting and updates, SECO Energy offers StormCenter, an outage and communications platform. Members can report outages, check the status of an outage, and sign up for alerts via email, text, or phone. Visit SECOEnergy.com > StormCenter and bookmark the page for quick access. 

 

SECO Energy remains dedicated to restoring power and ensuring the safety of its members during this critical time.  

 

SECO Energy Hurricane Milton restoration:

 

SECO Energy Launches Massive Power Restoration Effort in the Aftermath of Hurricane Milton

Hurricane Milton made landfall near Siesta Key on Wednesday night as a Category 3 hurricane, leaving thousands of homes and businesses without power. In response, SECO Energy began a massive restoration effort to rebuild electric infrastructure, which sustained significant damage from Hurricane Milton, widespread across SECO’s service area. Hundreds of workers from multiple states are assisting, and additional crews are being called to accelerate the recovery.

 

Over 100,000 accounts have experienced service disruption from Hurricane Milton, including six substations that lost the transmission feed from another utility. SECO crews and mutual aid line and tree crews worked to restore electric service until 7 p.m. last night when strong winds halted restoration for 13 hours. Restoration efforts resumed early this morning, and crews will work around the clock until every SECO Energy member’s power is fully restored. Additional crews are being called in to assist.

 

As of 9 a.m. Thursday morning, just under 90,000 locations remain without electricity due to fallen trees, downed lines, broken poles, and severe flooding. SECO Energy will work quickly and safely to bring members back online. Complete power restoration is expected to take multiple days.

 

“As we work to restore power in the aftermath of Hurricane Milton, we have assembled a force of SECO home team crews and hundreds of line and tree crews from across the nation to support what will be one of the largest power restoration efforts in SECO’s history,” said Curtis Wynn, Chief Executive Officer of SECO Energy. “I want to assure our members that SECO Energy is committed to getting the lights back on as quickly and safely as possible and will not stop until service has been restored to every member.”

 

SECO Energy prioritizes restoring service to shelters, hospitals, schools, and emergency services (i.e., emergency ops centers, fire stations, and law enforcement facilities) to minimize the impact on public safety and health services. Next, crews restore electric service to the largest number of people in the shortest time possible until every member’s power is restored.

 

Members who require electric service for life-sustaining medical equipment should have a backup power source or plan to relocate. If using a portable generator, follow the manufacturer’s instructions carefully. Always operate generators outside on dry surfaces, away from rain, directing the generator’s exhaust away from your home and any nearby air intakes to other buildings. Deadly levels of carbon monoxide can build up fast from a portable generator’s exhaust.

 

For outage reporting and updates, SECO Energy offers StormCenter, an outage and communications platform. Members can report outages, check the status of an outage, and sign up for alerts via email, text, or phone. Visit SECOEnergy.com > StormCenter and bookmark the page for quick access.

 

SECO Energy remains dedicated to restoring power and ensuring the safety of its members during this critical time.

 

Members are reminded to stay safe and encouraged to adhere to the following safety tips, as conditions remain hazardous in many areas:

 

• Stay away from downed wires. Always assume they are energized. Call 911 if you see a downed line.

 

• Avoid flooded areas. Flooding is a major threat from Hurricane Milton. Flash flooding can occur suddenly due to intense rainfall. Long-term flooding along rivers and streams can persist for days following a storm. When approaching water on a roadway, remember: Don’t Drown. Turn Around.

 

• Avoid crews working in the street. This will keep you and the crews safe and allow them to work on restoring your power.

 

• If you plan to use a portable generator, follow the manufacturer’s instructions and use only when necessary. Don’t overload it. Be sure to turn it off at night when you’re asleep or if you leave your home.

 

• To avoid the risk of carbon monoxide poisoning, place portable generators outside in a well-ventilated area, more than 20 feet away from your home, doors, and windows. Never run a generator inside, not even in your garage. Do not connect the generator directly to your home’s main fuse box or circuit panel.

 

• Protect food and refrigerated medicine with ice in an insulated cooler. If you are without power for more than two hours, refrigerated foods should be placed in a cooler. Foods will stay frozen for 36 to 48 hours in a fully loaded freezer if the door remains closed, and a half-full freezer will generally keep frozen foods for up to 24 hours. Check foodsafety.gov to learn when to throw out or keep food after a power outage.

 

• Tune in to local news broadcasts for the latest weather and emergency information.

 

 

For more storm safety tips, visit Ready.gov or download the American Red Cross’s Emergency Severe Weather App by texting “GETEMERGENCY” to 90999.

SECO Energy Prepping for Hurricane Milton

Hurricane Milton October 7, 2024 10 a.m. CDT
Hurricane Milton October 7, 2024 10 a.m. CDT

SECO Energy is closely monitoring the path of Hurricane Milton and preparing to respond swiftly and safely to any potential power outages that may arise from the hurricane’s impact. 

 

Hurricane Milton is strengthening in the Gulf of Mexico and traveling toward the Florida Peninsula. Afternoon reports indicate that Milton has strengthened into a Category 5 hurricane. According to the National Hurricane Center, Hurricane Milton is expected to make landfall as a major hurricane Wednesday evening into Thursday morning near Tampa Bay.  

 

SECO Energy crews have returned from providing mutual aid to other cooperatives in Florida and Georgia affected by Hurricane Helene and are preparing for Hurricane Milton. Crews are fueling trucks and prepping with essential supplies and materials to prepare for possible outages. SECO Energy has a dedicated team assigned to monitor the power system and weather on a daily, 24-hour basis. All other departments, including SECO Energy’s Member Services Center, are on high alert and ready to respond to the needs of our members. 

 

SECO Energy urges members to TAKE ACTION NOW to make the necessary preparations to remain safe and comfortable in the event of an extended outage.  

 

YOU CAN PREPARE: 

  • Assemble an emergency kit. It should include at least a three-day supply of water, non-perishable food, medication, first aid supplies, a flashlight, a weather radio, and extra batteries. Include a list of emergency contacts. 
  • Charge your cell phone and have external backup power sources charged.  
  • Develop an evacuation plan in case it’s needed. Communicate the plan to your family. Include pets or livestock in your plan.  
  • Secure outdoor items. Safely store lawn furniture, decorations, toys, garbage cans, and other items that can be brought indoors.  
  • Close windows and doors. 
  • Fuel up. Fill up your vehicles before the storm, as a loss of power could affect gas stations. 
  • Consider having supplies handy for your propane or charcoal grill. Be sure to grill outdoors in well-ventilated areas for safety.  
  • If you or a loved one depend on electric-powered medical equipment and do not have a power backup system, consider relocating. 
  • If you operate a standby generator after a storm, follow the owner’s manual instructions and safety recommendations carefully. 

 

StormCenter is SECO Energy’s outage and communications platform for members to view the outage map, report outages, check the status of an existing outage, report an area light malfunction, and enroll in outage communications and alerts via email, text, voice, or all three. Bookmark on your smartphone or tablet to report outages quickly and easily by going to SECOEnergy.com> StormCenter. 

 

As a reminder, if heavy rains and strong winds lead to downed lines, stay away! Contact with downed lines can be dangerous, even deadly. Report downed power lines to SECO Energy at (800) 732-6141 or call 911 immediately.  

 

SECO Energy’s Hurricane Handbook includes generator safety tips and guidance on what to do before, during, and after a storm. It can be found by visiting SECO Energy.com> Safety> Hurricane Handbook. 

SECO News October 2024

Wynn's Wire

 

 

 

 

 

DEAR MEMBERS,

 

SECO Energy is locally owned and operated for the sole benefit of our members, which means our priorities align with your needs. We focus on providing reliable, affordable electric service that benefits the entire community. To enhance the reliability of our services and address the growing needs of the communities we serve, SECO Energy has recently made several significant investments in our existing infrastructure:

 

Timberwood Substation (Marion County):

We’ve installed a new power transformer and added three additional distribution circuits, increasing capacity to 75 megawatts — doubling its previous capacity. This upgrade also includes an automatic transfer scheme that connects to another distribution feeder. During a power outage, crews can transfer load between feeders for faster and safer restoration.

 

Clermont Substation (Lake County):

Ranking among SECO Energy’s top five substations for load and member count, we’ve added two new power transformers, boosting capacity to 112 megawatts – an increase of nearly 50%.

 

Webster Substation (Sumter County):

To improve reliability, we’ve replaced an older fuse system with a more advanced transmission fuse breaker and upgraded three single-phase power transformers to three-phase power transformers.

 

Sumterville Substation (Sumter County):

We’re expanding this substation and tripling the capacity from 37 to 112 megawatts by building a second side, replacing one power transformer, and installing two new power transformers. Construction is scheduled for completion by the end of 2024.

 

On tap for 2025 is a brand-new substation in Lake County. The Dilly Lake substation near Howey-in-the-Hills and Minneola is undergoing a major rebuild. The capacity of the substation is almost quadrupling from 28 to 112 megawatts. We’re increasing the distribution circuits from two to eight and adding two new power transformers.

 

These upgrades support new and existing homes and businesses and ensure reliable power during peak demand as Central Florida grows. We understand that reliability, value, and trust are what SECO Energy members expect. That’s why we’ve made these proactive improvements to address today’s needs and support future growth.

 

Sincerely,

 

 

 

 

 

 

 

CURTIS WYNN

Chief Executive Officer

 

 

 

SECO News October 2024 A Legacy of Growth and Service

 

 

October is National Co-op Month, and SECO Energy is proud to join REI, Land O’ Lakes, Ocean Spray, Florida’s Natural Growers, Inc., and other cooperatives across the United States in celebrating co-ops’ impact on their communities. Co-ops come in various shapes and sizes, but no matter how big or how small, they all share a common goal: to provide exceptional goods or services to their members.

 

Founded in 1938 as Sumter Electric Cooperative, Inc., SECO Energy has evolved from a small rural utility into a leading not-for-profit Touchstone Energy Cooperative serving Central Florida. SECO powers over 245,000 homes and businesses across seven counties today, providing reliable, safe, and affordable electric service to over half a million consumers. This remarkable growth has made SECO Energy the seventh-largest in the nation among over 900 electric cooperatives.

 

 

 

 

 

 

 

 

 

 

SECO News October 2024 Protect Your Home With SurgeMitigator™

 

Power surges can wreck havoc on your appliances and electronics. SECO Energy’s Surge MitiGator™ program can help safeguard your home. From October 1 to November 12, SECO Energy is running a promotion for FREE installation when you enroll in this essential protection plan. The Surge MitiGator™ program is the first step in defending your large appliances by reducing surges at the meter before they can enter your home. Don’t wait for disaster – invest in peace of mind today.

 

To learn more about SECO Energy’s Surge MitiGator™ program click here.

 

 

 

 

SECO News October 2024 SECO Energy Youth Tour Leadership Opportunity

 

CALLING ALL HIGH SCHOOL JUNIORS! Apply now to win a sponsorship for the 2025 Tallahassee Youth Tour.

 

ELIGIBILITY: Any high school junior living in a home that receives electric service from SECO Energy. Up to ten students will be selected to attend the Tallahassee Youth Tour – one from each of our nine Districts and one at large.

 

TALLAHASSEE YOUTH TOUR DATES: February 12 – 13, 2025

 

APPLICATION DEADLINE: December 13, 2024

 

TALLAHASSEE YOUTH TOUR HIGHLIGHTS:

  • Visit the State Capitol
  • Venture the Florida Supreme Court
  • Tour the Governor’s Mansion
  • Explore museums
  • Develop leadership skills
  • Learn about the Cooperative Business Model

 

WASHINGTON YOUTH TOUR COMPETITION:

After the Tallahassee Youth Tour, each of the ten participants will have a second opportunity to compete for one of two spots to attend a once-in-a-lifetime, sponsored trip to tour our Nation’s Capital as SECO Energy’s 2025 Washington Youth Tour delegates.

 

In June 2025, the two selected students will join more than 1,800 students from across the country to learn about our great nation, develop leadership skills, better understand electric cooperatives, and make lasting friendships.

 

Students selected for the SECO Energy Youth Tour will be notified in early January 2025. The two Washington D.C. Youth Tour representatives will be announced during the SECO Energy Youth Tour banquet in April 2025.

 

CLICK HERE TO APPLY ONLINE TODAY!

 

 

 

 

 

At SECO Energy, you’re not just connected to an electric provider. You’re a valued member of a Touchstone Energy Cooperative guided by seven cooperative principles that put your needs first:

 

1. Voluntary and Open Membership: 

Membership is open to all individuals who purchase electric service from SECO Energy.

 

2. Democratic Member Control:

Your vote matters. Members elect fellow members like me to SECO’s Board of Trustees to ensure cooperative decisions reflect your interests.

 

3. Members’ Economic Participation:

Members contribute by paying their monthly utility bill. At the end of the year, profits are then distributed to members, not investors.

 

4. Autonomy and Independence:

SECO is controlled by a nine-member Board of Trustees that is focused on the needs of our members and communities.

 

5. Education, Training, and Information:

SECO provides the tools and knowledge to help you understand your energy use and make informed decisions.

 

6. Cooperation Among Cooperatives:

SECO collaborates with other cooperatives, enhancing service reliability and sharing resources in times of need.

 

7. Concern for Community:

SECO is committed to improving the communities we serve, from supporting local schools to investing in renewable energy.

 

These principles aren’t just words; they’re the foundation of how SECO Energy operates, ensuring that we serve you, our members, with fairness, transparency, and care.

 

 

Read the full October SECO News.