SECO News, August 2016

In 2015, the J. D. Power Electric Utility Residential Customer Satisfaction Study ranked SECO Energy “Highest in Customer Satisfaction Among Midsize Utilities in the South.” Words cannot express the gratitude our Board of Trustees, leadership team and employees felt after winning such a prestigious, humbling award. The entire cooperative was inspired, setting our sights on a repeat performance with continued improvement in serving our members.

You, our members, ranked SECO highly again in 2016, honoring us with another J.D. Power trophy. We are referring to the pair as our “Dynamic Duo.” This year’s ranking placed SECO Energy in a segment with the toughest competition – all cooperatives across the nation with over 100,000 meters.

On July 12, J.D. Power announced that SECO Energy has been ranked “Highest in Customer Satisfaction Among Electric Cooperatives.”
J.D. Power’s six scored factors are:

power quality and reliability
price
billing and payment
corporate citizenship
communications
customer service

SECO’s 2016 overall customer satisfaction score this year is an astonishing 769, which is a 20-point increase from our 2015 score. This increase reflects significant efforts by our employees to improve the level of service you receive from SECO.

Our Operations & Engineering employees focused on reducing outage durations and improving facilities to deliver safe, reliable power. Member communications have been modernized through our redesigned website, online “Contact Us” web form and stronger social media usage. SECO News is more interesting – promoting energy efficiency, safety and ways for members to win bill credits and prizes.

Customer Service folks answered more than 300,000 phone calls in the last year and handled nearly 250,000 transactions in our Service Centers. Our Billing team generated nearly 2.5 million billing statements in the last 12 months.

SECO’s sound financial management allowed us to retire $4.6 million in Capital Credits to members in 2015 ($47.3 million since inception). And most important, we dropped the cost of electricity again on June 1st – the 8th decrease of members’ bills in the last three years.

Historically, electric cooperatives rank the best of the best in customer satisfaction compared to municipal and investor-owned utilities. Electric cooperatives are owned by the members they serve, which means our Board of Trustees, leadership team and employees focus on our most important asset: you, our member.

Thank you, members, for ranking YOUR electric cooperative as the best in the nation. It is our privilege and pleasure to serve as your electric provider.

Community Support

Red Nose Day

SECO Energy employees and members brought the laughs and raised $1,181 to support FUN-raising on Red Nose Day. Wearing big, red noses may be fun, but Red Nose Day is serious support for many global charities. Donations contribute to meals for children in homeless shelters, antibiotics to treat pneumonia, eye exams, medical supplies and support homeless shelters for children.

Trees Donated to Habitat

This summer, SECO added to the beauty of the urban forest and energized the community by donating trees and shrubs to Habitat for Humanity Lake-Sumter. For nine years in a row, SECO has been recognized by the National Arbor Day Foundation as a Tree Line USA utility. The collection of cypress trees, loropetalum bushes, bougainvillea and lily hybrids will be planted at various Habitat projects in Lake and Sumter Counties.

Trees beautify communities and save energy when planted in the right place. Shade from trees can reduce cooling costs and trees block wind in the winter to reduce heating costs. To learn more about planting the right tree in the right place and saving energy, visit the Reliability section of our website.

Community Action Luncheon

SECO Energy representatives attended the Central Florida Community Action Agency (CFCAA) Annual Awards Luncheon. As a Diamond level sponsor, SECO joined community leaders in honoring the CFCAA board members, staff and area residents who dedicate their time to enrich the lives of Alachua, Levy and Marion county citizens. The CFCAA’s purpose is to reduce poverty and help low income individuals and families become self sufficient. Photo inset: CFCAA CEO, Charles J. Harris Jr., with the Honorary Senior Judge Sandra E. Champ.

Extra Pennies?

Partner with SECO to help your neighbors in need. SECO’s Pennies from Heaven program rounds up your electric bill to the nearest dollar. The pennies donated are used to assist fellow SECO members with bill payment and to help members in dire and unique circumstances. Sign up for Pennies from Heaven today.

New Fleet Look

Have you seen our new look? Our entire fleet’s branding has been redesigned to display SECO Energy’s new logo. We think it looks pretty snazzy; do you?

Community Solar Project

In June, SECO Energy’s wholesale power provider Seminole Electric Cooperative, Inc. began construction on its 2.2 megawatt solar facility. SECO members will have the ability to live a greener lifestyle and reduce their carbon footprint by enrolling in this upcoming Cooperative Solar Project. The enrollment process is slated to begin in October, and the project should be operational by 2017. Watch for more details on our website.

Energy Efficiency: Cash-saving Splash

Florida summers are long and hot. One of the best ways to beat the heat is in the family pool. Although the cost of running a pool adds a little to your electric bill, there are ways you can save.

Variable-speed pumps are the best energy saver. They are much more energy efficient than traditional, single-speed pool pumps. Before spending the money on costly repairs for an older pump, consider upgrading to the newer technology. Regardless of the type of pump, install a pool timer and set to operate 6-8 hours daily during the summer and 3-4 hours daily during the winter.

If you’re thinking about heating your pool, think solar. Solar panels are the most economical way to heat the water. The next best energy-saving option is a heat pump pool heater. To reduce heat loss, utilize a pool cover. Covering your pool when not in use is the single most effective means of reducing heating costs and can save you as much as 70% in electric costs.

For more information on how to save energy or to learn more about SECO Energy products and services, visit our website’s Energy Solutions section.

Slam the Door on Scams

SECO is cautioning members to slam the door on utility scams. Exercise caution when answering the door – don’t get scammed. All SECO employees carry – company issued identification – don’t hesitate to ask to see an employee’s identification. All approved SECO contractors display an “Authorized SECO Contractor” sign on their trucks, and members can view the list of authorized contractors at SECOEnergy. com under the Reliability tab.

If you receive a call threatening disconnection of service if the bill is not paid immediately, or have a question about an employee or contractor call SECO at (352) 793-3801. Prevent any bill payment confusion by enrolling in automatic bank draft today – call us or establish an online account at secoenergy.com. Don’t let scammers in – slam the door!

Facebook Winners

Congratulations to SECO Energy member Mary Wimberly of Wildwood who correctly answered our three outage prevention trivia questions on Facebook. Mary was randomly selected as our winner of the $300 electric bill credit. Congratulations, Mary!

Scott Bidgood of Ocala is the winner of our “Dodged a Bullet” gift basket. Scott posted photos and offered members additional storm preparedness tips on Facebook. Congratulations, Scott we hope you enjoy your goodies!

Be sure to “like” SECO’s Facebook page and “follow” us on Twitter for more chances to win. Also, look for the last six digits of your account number in this month’s SECO News for a chance to win a $25 restaurant gift card. Call or email us if your number appears. Good luck!

Read the full August 2016 SECO News here.

Nature’s Reflections – No-see-ums

No-see-ums

Can’t see them, but you can sure feel the bites

Something is biting you, but don’t see anything? If it’s summer in Florida, it’s probably No-see-ums. The tiny, most irritating insect sometimes called sand gnats or sand flies, are actually part of a family of small flies known as the biting midge (Ceratopogonidae). At less than .03 mm long, all that can be seen is a tiny speck, yet it is the smallest blood-sucking insect on the planet. Like the mosquito, only the female bites.

The bad news is, there are said to be 47 different species in Florida alone, and 4,000 worldwide. This makes it virtually impossible to know which of the species is biting since they all have similar behaviors. And frankly, once bitten, no one cares what species it is, but how to get them to stop biting.

No-see-ums are found during warm weather in all coastal areas, virtually the whole state. They are plentiful and most
annoying at the beach, in the pool, when fishing or just enjoying the outdoors. Since they are all over Florida, if you are outside under the right circumstances, they can find you. The worst biting activity occurs early in the morning and late afternoon, or during an overcast day when there is little or no wind.

Adult female midges take a tiny bit of blood as a source of protein for their eggs. The number of eggs depends on the size of the adult and the amount of blood. Somewhere between 25 and 110 eggs are produced per blood meal. Eggs are laid in wet sand and hatch in three to five days as long as temperatures are at least 80° F. They are short lived, but their numbers make that a moot point.

The midge uses small cutting teeth on the elongated mandibles in its mouth to make a tiny cut in the skin – the bite. The amount of blood taken is insignificant. The irritation comes from the chemical in the saliva that is injected to prevent blood clotting and gumming up their microscopic beaks. The reaction to these chemicals causes the itchy, painful welts that can last for days. Over time, one’s immune system builds up a tolerance to these bites and the welts stop forming. The best preventative measure is avoidance during peak biting times. Repellents labeled for biting midges may offer some degree of relief.

Column & photo by: Sandi Staton

SECO News, July 2016

Do you want to engage with SECO? I can think of at least ten ways for you to connect with us.
You can:

Call
Email
Tweet
Fill out a web form
Upload Instagram photos
Watch our YouTube channel
Send a Facebook private message
Comment on the Newsroom blog
Check-in or comment on Facebook
Visit us in person at one of our five locations

Now that you know how to engage with SECO Energy, let’s count the reasons why. You can:

Request a free home energy audit
Enroll in SECO’s Surge Protection Program
Order deeply discounted HVAC filters with free delivery
Visit with a member services representative about your bill
Make a payment at a kiosk or in person with a representative
Ask questions about your home’s conduciveness to rooftop solar
Enter trivia contests on Facebook and win a $300 electric bill credit
Establish an online account through SmartHub to view past billing

Watch this year’s Annual Meeting video and learn about company news
Find the estimated time of restoration for an outage affecting your area

In this day and age, we know we can’t just push information to you and meet today’s expectations. The communication must allow two-way dialogue, and we do our best to be responsive 24/7 and 365 days a year (366 this year since it’s leap year). I hope you’ll engage with us soon. We are always privileged to hear from our members.

Community Support

SECO Energy’s 2016 scholarship awardees are truly the best of the best! As a not-for-profit electric cooperative, SECO supports the communities we serve. In the 20 years since we began the scholarship program, we have enabled 257 young people to begin their dreams of a college education. Here at SECO, we are proud of our scholars and would like to introduce them to our members.

The twelve scholars this year were each awarded a $3,000 scholarship for the university, accredited college or vocational/technical school of their choice. Since the program’s inception in 1996, we have pledged over $500,000 in scholarships to young people in our service area.

Congratulations, 2016 scholarship awardees!

Merari Saldana, West Port High School – Majoring in Psychology at the University of Florida.
Megan Elliott, Tavares High School – Majoring in Mechanical Engineering at University of Central Florida.
Citlali Barragan-Hernandez, Belleview High School – Majoring in Biology at the University of Florida.
James Cato, Lake Weir High School – Majoring in Business Management at Warner University.
Cayley Buckner,West Port High School – Double majoring in Ecology and Creative Writing at Warren Wilson College.
Melissa Moreno, West Port High School – Plans to obtain a doctorate in Optometry from the University of Florida.
Shelby Smith, South Sumter High School – Majoring in Biology at Abraham Baldwin Agriculture College in Georgia.
Ana Mata, Belleview High School – Majoring in Business Administration/General Studies at the University of Florida.
Elijah Hughes, South Sumter High School – Majoring in Chemistry at Santa Fe College and is the first member of his family to go to college.
Karla Carvajal, Wildwood Middle-High School – Majoring in medicine/pre-med at College of Central Florida and is the first member of her family to go to college.
Raul Bayas, Vanguard High School – Majoring in Computer Engineering at Santa Fe College.
Richanda Pierre, West Port High School – Attending Florida Atlantic University with plans to work in physical therapy.

ENERGY EFFICIENCY: Shading for Savings

Summer is here and staying cool is a top priority. The sun’s rays make keeping your home cool difficult. Shading your windows can help reduce solar heat gain and save on energy consumption.

There are a number of good exterior options to choose from when attempting to block out the heat. Solar screens, installed on exterior frames, cover the entire window blocking the sun’s heat before it gets to the glass. Exterior shutters do the same but require manual opening and closing. Both provide a bit of privacy in addition to energy savings.

Awnings and trees are another good choice for window shading when placed on the east and west sides of your home. For added benefit, plant deciduous trees that lose their leaves in fall. You’ll want the heat from the sun to help warm your home in winter.

Interior window shading options include reflective film, shutters, and coverings such as drapes, blinds, or shades. Interior shutters and window coverings, although very effective at blocking the heat, will need to stay closed during the day – completely obstructing your view. Reflective film, on the other hand, reflects the sun’s rays without obstructing the view. Choose the option that is right for you.

Access to Underground Facilities

SECO employees are currently out and about in the community inspecting padmount transformers (big green above-ground boxes). In order to quickly and safely restore power after an outage, our Operations employees need a clear path to access this equipment.

Landscape safely – keep fences and plants at least ten feet away from the front of the transformer and at least three feet away from the sides and rear of the transformer.

We are communicating proactively with members and asking them to relocate fences or plants that are obstructing transformers. If the obstructions are not cleared near the transformers, SECO will be forced to remove anything that blocks our access.

For more information about SECO Energy products and services, visit SECOEnergy.com.

Read the full July 2016 SECO News here.

Nature’s Reflections – Florida’s Eastern Bluebird

Florida’s Eastern Bluebird

Beautifully colored songbirds in the Thrush family

The Eastern Bluebird (Sialia sialis) is a year-round resident of Florida and a familiar species throughout the eastern United States. Two subspecies occur in Florida: Sialia sialis in the Panhandle and northern peninsula and Sialia sialis grata from Lake County southward. It is often seen perched in a hunched position on a fence, post or tree limb, where it darts to the ground and back in its quest for insects.

It is easily spotted along roadsides, wooded and farming areas where it is highly favored by farmers and residents who put up nesting boxes along fence rows in open pastures, and in backyards. Adult males have a vibrant blue back, head and tail; a chestnut colored breast; and white belly. Females are duller, gray with a hint of blue, and young birds are spotted.

It has been clocked at seventeen mph. During summer, bluebirds feed primarily on insects and earthworms. It is a bug-catching machine. Its winter diet is heavily dependent on a variety of wild berries. In the non-breeding season, bluebirds form small flocks. During cold weather, several may roost together in a nest cavity to stay warm. Its lifespan is six to ten years.

As a cavity nester, it must compete for choice spots with both native and non-native birds. It is particularly fond of nesting boxes. This has helped stem a notable decline in its numbers in Florida. Nesting takes place between February and August. Four to five pale blue eggs are laid in a simple cup made up of woven pine needles and grasses. Eggs hatch in two weeks and the young fledge two to three weeks later. One pair may raise two or three broods a year. Juveniles remain with their parents during the entire nesting season, making up rather large family groups by the end of the summer. There is no single perfect, ultimate bluebird nest box and many designs are used with success. However, perches should never be used on the nest boxes. Bluebirds do not need them and perches only facilitate harassment by non-native species. If possible, build or purchase a box that is North American Bluebird Society (NABS) approved.

Column & photo by: Sandi Staton

SECO News, June 2016

If the warmer than normal Spring is any indication, it looks like another hot Florida summer is just around the corner. As Floridians know, hurricane season started on June 1st. I want to assure you, our members, that SECO Energy and its employees are “Storm Ready.”

From the members’ perspective, what does that mean? Storm Ready doesn’t begin with storm season; Storm Ready is designing, building and maintaining a reliable system that delivers power to SECO members rain or shine. Supported by a number of behind-the-scenes departments, the employees from our Operations department – the good guys in the white hats – are the cavalcade of employees and their trucks that members look for during a service interruption. These employees work diligently to restore power quickly and safely. In the meantime, our member service employees stand ready to take your calls, and our Corporate Communications folks update website and social media communications to provide the latest information on outage statuses.

Restoring power quickly during storm season is only a small portion of SECO’s reliability focus. Our employees and contractor partners continually inspect, maintain and upgrade existing facilities. In 2015, we inspected 19,923 distribution poles and replaced 3,208 of them. To improve data communication between substation equipment and our System Operations Center, SECO upgraded to fiber optic communications for data transfer. The System Operations Center is manned 24 hours a day, 7 days a week and stands ready to assist members outside of normal business hours.

To maximize outage prevention efforts, we must first identify the most frequent causes. Tree-related outages are the number one reason why members lose power (small animal incidents take a close second). In the last decade, SECO has focused on creating a comprehensive vegetation management program and has dramatically reduced power outages related to trees. For nine years running, SECO has been nationally recognized as a Tree Line USA Utility by the National Arbor Day Foundation.

This is only a small overview of the accomplishments and responsibilities related to outage prevention and restoration. Daily afternoon storms are coming soon, so get to know SECO’s Storm Center by visiting SECOEnergy.com where members can report power outages and watch for updates on restoration efforts in your area. “Like” SECO’s page on Facebook and follow SECO on Twitter for instant updates and news releases. Lastly, visit secoenergy.com to review our Emergency Checklist to ensure you and your family are Storm Ready too.

Commitment to Community

As a not-for-profit electric cooperative, SECO Energy supports its members and the communities it serves by engaging in charitable projects. SECO employees also embrace their communities by volunteering hundreds of hours of their personal time on charitable projects they choose to support. Whether it’s coaching youth sports, running 5K races or volunteering for (and pledging to) United Way, members can find our SECO employee volunteers out and about building stronger communities.

This spring, SECO and its employees participated in events that showcased our beautiful outdoor spaces, contributed to the fight against cancer and awarded financial assistance to young scholars beginning their college careers.

Earthfest at Arbor Day

In April, SECO Energy’s Vegetation Management team celebrated the great outdoors at the Earthfest at Arbor Day event in downtown Ocala’s Tuscawilla Park. Families enjoyed the lovely spring weather, food, crafts, demonstrations and live entertainment. The SECO team gave away several hundred trees and children loved the face painting, coloring books and additional giveaways.

Visitors took the opportunity to ask our Certified Arborists for tree-care tips and for planting advice for the trees they took home. Supported by our partners, ACRT and Nelson Tree, SECO has been a proud recipient of the Tree Line USA distinction by the National Arbor Day Foundation for nine years.

Sumter County’s Relay for Life

In late April, the SECO Relay for Life team participated in the American Cancer Society’s fundraiser. Relay for Life is the American Cancer Society’s signature event. It raises donations for cancer research as well as support for cancer patients and their caregivers.

This year’s theme was “Stopping Cancer in its Tracks,” inspired by the iconic television show Soul Train. SECO team members and other volunteers boogied through the night and into the morning to represent their commitment to continue the fight against cancer. Our SECO team’s fundraising efforts paid off, raising over $12,000 for the American Cancer Society.

Scholarship Program

Now in its 20th year, the SECO Board of Trustees approved $36,000 for deserving high school seniors. The 12 students from our service area were each awarded a $3,000 scholarship.

This year the seniors and their families were honored with a reception at SECO’s headquarters on May 23rd. Visit SECOEnergy.com to see their names and photos. Since beginning the program, SECO has awarded 257 scholarships totaling over $500,000 to young people whose families’ energy needs are served by SECO.

As a member, how can you help your community and fellow members in need? Enroll in SECO Energy’s Pennies from Heaven program. Pennies from Heaven automatically rounds up your bill to the nearest dollar amount. The extra pennies (which average about $6 annually) are donated to the Pennies from Heaven program. Every cent collected is distributed here in our local communities and to our members for bill payment assistance.

Enroll online at SECOEnergy.com under Your Co-op > Community > Pennies from Heaven. Or you can call us at (352) 793-3801 or email customerservice@secoenergy.com to enroll.

Energy Saving Tip

The heat leading up to the 2016 Florida summer is here, and The Old Farmer’s Almanac predicts that June will be a little hotter than normal. Now is a perfect time to have your HVAC unit serviced to ensure your unit is running efficiently before summer gets into full swing. Change your filter regularly too. Order discounted filters (free shipping) from filterchange.coop.

Programmable thermostats offer preprogramed settings to regulate the temperature in your home. Installing a programmable thermostat can help homeowners reduce their energy usage and save on electric bills.

A programmable thermostat will adjust the times that the air conditioning or heating system operates. Most new programmable thermostats adjust while you are away during the day, while you are sleeping, have vacation mode and include an app that allows you to adjust on the fly.

The energy.gov website reports consumers can save between 5 and 15 percent on electric bills by using a programmable thermostat. For the most savings, set the thermostat to adjust the temperature in portions of time at least four hours in length.

If you have additional questions about installing a programmable thermostat, you should contact a certified HVAC contractor for assistance. [237021] As a member of SECO Energy, your Co-op Connections card offers discounts to many local businesses. Look for a local HVAC contractor that offers members a discount by visiting www.connections.coop.

Looking for more ways to save energy and reduce your electric bill? Please contact us at (352) 793-3801 or email energyservices@secoenergy.com to learn more ways to save energy and reduce your electric bill.

Expressions

Recently we had the honor and privilege to participate at the Annual Meeting of SECO Energy. We sincerely hope that we provided what was expected and in a manner that dignified the occasion. The donation was extremely appreciated and will be used to aid needy veterans. Should we be of any future service, please contact us.
Sincerely,
Donald Saylor
Commander – Honor Guard, VFW Post #4337
Inverness, FL

Want you to know how much I appreciate SECO. Your company goes far beyond what is expected. Thank you for fighting to keep our cost down. I am on Social Security; it is a blessing to see a low electric bill.
Thank you again & God Bless,
Mrs. Barbara Marsh
Ocala, FL

Read the full June 2016 SECO News here.

SECO News, May 2016

If you were one of the over 3,000 SECO members and guests who attended SECO Energy’s 2016 Annual Meeting of the Membership, you will probably agree that our 78th Annual Meeting was one of the most comprehensive in recent memory. Members joined us for breakfast biscuits, cookies, coffee and donuts; and to listen and dance to classic and recent country music hits by Margo Rochelle & the Rodeo Drive Band.

Several hundred SECO employees arrived before dawn to prepare for a very large crowd of excited SECO members and guests. The light rain didn’t deter attendees from enjoying breakfast biscuits, browsing energy saving displays at the Energy Showcase, receiving gifts, winning door prizes, hearing an update on the business side of the cooperative and enjoying the renowned hospitality of SECO employees.

The 78th Annual Meeting boasted some of the newest product ideas and displays designed to save energy and help members lower their electric bills. The revamped Energy Showcase tent displayed a working rooftop and ground mounted solar panel system along with a touchscreen tool to estimate the amount of utility-supplied energy a home might off-set using a rooftop solar panel system.

As a not-for-profit electric cooperative, SECO Energy is operated for and owned by its members; as such, SECO does not share dividends with investors or stockholders. Members are encouraged to attend the Annual Meeting for an update on cooperative business and information on how your cooperative is meeting the challenges occurring within the industry and controlling costs. SECO’s Board of Trustees, senior staff and 400+ employees are committed to successfully managing the challenges SECO faces in a changing arena while continuing to offer members low rates, reliable power and excellent customer service.

SECO Energy is expanding its presence on social media with the goal of engaging its 200,000 members online. These communication channels save the cooperative money and improves satisfaction. Members who “liked” SECO’s Facebook page and uploaded a photo to or commented on the Annual Meeting page during the event were entered into a drawing to win a $300 electric bill credit. The photos make it clear that members having a good time with the Facebook Help Squad and were treated to our one of a kind SECO hospitality. You can “like” SECO’s Facebook page today for outage information, company news and future chances to win.

A number of members voiced their concerns about how the EPA’s Clean Power Plan will affect the reliable service and low rates SECO offers. These members pledged $25 annually to The Action Committee for Rural Electrification (ACRE). This political action committee uses contributions to fund candidates who support the interests of electric cooperatives such as SECO.

Prize winners and event photos are posted on SECO Energy’s Facebook page. The video of the Business Meeting with reports is available at here. Next year’s meeting date will be announced in the coming months once the Board of Trustees approves the date. I invite members to come for breakfast and stay for the band. From the number of line dancers and two-steppers who kicked up their heels this year, SECO may need a larger dance floor next year! Thanks again to all who attended. It is our privilege to host this event every year for you.

SECO is Storm Ready

Whether it is an afternoon thunder and lighting storm, tropical storm or hurricane, at SECO Energy our members can count us to be Storm Ready. SECO Energy’s Dispatch center is manned 24 hours a day, 7 days a week and uses the latest technology available to track weather patterns affecting our area. A brigade of employees stands ready to respond to members experiencing power outages. They jump when called, brave the storm and work quickly and safely to restore power.

SECO is Storm Ready, and as a not-for-profit electric cooperative, we are committed to being our members’ first source for accurate storm communications and updates. SECO utilizes today’s mainstream communication channels to inform members when inclement weather is approaching. “Like” SECO’s Facebook page and follow us on Twitter to stay in touch with SECO and receive instant updates on storm activity and news releases.

As a member, how can you be Storm Ready and stay up-to-date on the latest restoration efforts in the event of a storm that takes down lines and poles? If you haven’t already, invest in a smartphone or tablet and batter-operated or solar charger. Pack the charger in your emergency supply kit with water, flashlights and other emergency items.

Bookmark our website www.secoenergy.com on your desktop browser and smartphone for quick access to SECO’s Storm Center to report a power outage and stay updated on restoration efforts.

SECO is Storm Ready. Are you?

Winner, Winner! $300 Electric Bill Credit!

Congratulations to SECO Energy member Richard (Rich) Scheiterle from Center Hill. Rich’s name was randomly selected from those who correctly answered three trivia questions related to our 2015 Annual Report on SECO’s Facebook page.

Do you want to be our next winner? Log in and head over to SECO’s Facebook page today. First, please “like” SECO Energy’s page. Second, correctly answer the three outage prevention trivia questions on SECO’s Facebook page for a chance to win a $300 electric bill credit. All answers can be found in SECO Energy’s 2015 Annual Report, available on our website at www.secoenergy.com.

Outage Prevention Trivia Questions:

SECO Energy works diligently to offer members reliable power by inspecting and upgrading its distribution and transmission poles, underground equipment and substation infrastructure each year. We invest in a comprehensive vegetation management program that dramatically reduces outages as well.

How much does SECO spend on vegetation management annually?
How many distribution poles were inspected in 2015?
What web address (URL) can members visit online to find SECO Energy’s website?

Want to double your odds with another chance to win? “Share” the trivia post on your page for a second entry into the drawing. Not tech savvy? If you’re not a Facebook user, there’s a simple way to win every month. Just look for the last six digits of your account number in this month’s SECO News for a chance to win a $25 restaurant gift certificate. You can email us at customerservice@secoenergy.com or call if you number appears. Good luck!

Safety Corner: Portable Generators

During storm and hurricane season, a portable generator can come in handy if your power is interrupted, but portable generators must always be used with safety in mind. Read and follow the manufacturer’s safety instructions contained in the generator operations manual.

According to the National Safety Council, www.nsc.org, portable generators should NEVER be used in an enclosed space; always run the generator outdoors away from windows, vents and doors. Portable generator engines emit carbon monoxide (CO) that if inhaled can be fatal to humans and pets. CO is a colorless, odorless, invisible killer. Do not attempt to use a generator when it is wet, this poses a risk for electrocution and death.

For more information about generator safety, visit our generator safety page or contact us for additional assistance.

Permanent Generators:

Are you thinking of installing a generator at your home or business for use during power interruptions? If so, heed these tips before purchasing and installing:

Installing a generator is not an average do-it-yourself project.
A qualified electrical contractor must perform the installation of the emergency generator, as well as the disconnect and transfer switchgear.
Do not attempt to connect the generator directly to your electric panel.
Always properly disconnect from SECO’s service before starting your generator.
Before use, read and follow the safety instructions contained in the generator operations manual.

Improperly installing or using a generator can lead to property damage, injuries or even death. Learn more about generator safety here or contact us for additional assistance.

Read the full May 2016 SECO News here.

Nature’s Reflections – Stinging Caterpillars

Curious? Stop! Severe pain follows just a touch

Beware of beautiful caterpillars packing a powerful and painful sting. Four of Florida’s seven stinging caterpillars are common to this area. These caterpillars do not have stingers, but irritating hairs or bristled spines connected to poison glands that produce the stinging sensation, swelling and severe pain. Reactions experienced are sometimes so severe that people often seek medical attention thinking they may be having a heart attack or life threatening event.

The Io moth caterpillar (Automeris io), photo above, is a light green caterpillar with yellow and red stripes. It’s about two inches long. The nettling spines are usually yellow with black tips. They are often seen in groups raising the onlookers curiosity as to what it may be.

The Puss caterpillar (Megalopyge opercularis), inset photo gets its name from its resemblance to a pussycat. At just one inch in length, it’s covered with light brown hairs. When touched, these hairs, attached to poison glands, and break off in the skin causing severe pain. It is commonly found in oaks and citrus trees, but may feed on a variety of broadleaf trees and shrubs.

The Saddleback caterpillar (Sabine stimulea) is brown and green with a brown oval on its back that looks like a saddle on a green horse blanket. It is also about an inch long with a stout body. Stinging spines and hairs that inflict pain to the unwary.

The Hag caterpillar (Phobetron pithecium), is light-to dark-brown also with stinging hairs. Three less common stinging caterpillars in Florida are the Buck moth caterpillar (Hemileuca maia), the Spiny oak-slug caterpillar, (Euclea delphinii), and the Flannel moth caterpillar, (Norape ovina).

If stung, remain as calm and quiet as possible. Notify a companion in case assistance becomes necessary. According to the Poison Control Center, apply adhesive tape over the affected area and pull off to remove the spines from the skin. Ice packs, followed by a paste of baking soda and water may help reduce the stinging, or burning. If you suspect a serious reaction, then it is advisable to seek medical assistance right away.

Column & photo by: Sandi Staton

SECO News, April 2016

As you opened your March billing statement, I hope you were pleasantly surprised to see that SECO Energy’s “Hot Bucks” are hotter than ever. In fact, as of March 1st, residential members are now paying $114.60 based on 1,000 kWh, which is average usage for residential members in our area.

Over the past 27 months, SECO Energy has lowered the cost of electricity seven times; this latest reduction equates to a 10.3% decrease over this time frame. The reduction appears as a credit on your bill under the line item “Hot Bucks.” The term refers to the Power Cost Adjustment (PCA) portion of your bill.

We work closely with our wholesale power provider, Seminole Electric, to ensure that we offer members the lowest rate possible and still eke out a small margin (required of us as a not-for-profit electric cooperative).

When the wholesale price goes down, usually due to reduced fuel costs, SECO Energy lowers the PCA factor and members see their bills decrease.

As a not-for-profit electric cooperative, when wholesale power costs are lower, SECO Energy shares the savings with members. Lowering the cost of power is a joint effort between SECO Energy’s Board of Trustees, our employees and our wholesale power provider, Seminole Electric Cooperative. Controlling costs is essential for members and the communities we serve. I know how carefully many of you track your expenditures. I want to assure you that our company’s management team and employees work diligently to keep costs down and control expenses to match your effort.

I think it’s safe to say that SECO Energy is one of the most affordable, reliable electric utilities in Central Florida. Hands down, we offer the best customer service. I know this because in 2015, SECO Energy was ranked by J.D. Power as highest in customer satisfaction among midsize utilities in the south. I believe our continued commitment to offer members low electric rates, outstanding reliability and strong community support are just a few of the reasons why members are satisfied with the service they receive from their cooperative.

To read more about our commitment to members and our communities, visit SECOEnergy.com. Next month, look for a snapshot overview of our 2016 Annual Meeting of the Membership or watch the video on our website, Facebook or YouTube channel.

Win an iPad mini!

Click on “My Account” to sign up for SmartHub®. All SECO Energy members who register online with SmartHub by May 15 will be entered in a drawing to win an iPad mini!

Using a computer, tablet or smartphone, members can access and manage their SECO account(s) via SmartHub. Seasonal members can use SmartHub to change their mailing address and also gain instant access to current and previous bills. SmartHub allows members to track their energy use and is helpful for members on a budget.

Access these convenient features:

Access current bills – no need to wait for USPS
View and pay your bill online via debit or credit card
Subscribe to receive text or email alerts
Sign up for automatic bank draft or MyWay Prepay
Update mailing address and phone number
Access billing history and view previous bills
Compare yearly or monthly energy usage
View social media news feeds
Plot high, low and average temperatures against energy use
Record energy-saving events (appliance purchases, filter changes)

Give SmartHub a try.

Contact us at (352) 793-3801 or email customerservice@secoenergy.com for help with registering or with questions. Don’t forget, register by May 15 for a chance to win! Members currently using SmartHub are automatically entered.

Get the app for your mobile device – search for “SmartHub” in the App Store for iOS in the Google Play™ store for Android™.

Want a quick and easy way to reduce energy consumption? Change your HVAC filter regularly. Routinely changing your HVAC filter improves your home’s air quality and reduces energy costs. Also, remember to change the filter on your refrigerator. Clean refrigerator filters provide cleaner water and ice, which can reduce spending on bottled water.

Read additional energy-saving tips.

Vehicle accidents are scary, especially if the accident involves power lines or poles.

Remember these 5 steps to help you stay safe.

Stay in your car − only exit the car if it is on fire
Remain calm
Call 911 immediately. Tell the operator that a power line or pole is down
Warn bystanders to stay away
Warn first responders the line could be energized

Broken power lines can still be energized; touching these can be fatal. Please share this information with family and friends. It could save a life.

Read the full April 2016 SECO News here.

Nature’s Reflections – Florida’s Cypress Trees

Beautiful conifers and beneficial wetlands trees

Two types of cypress trees are found throughout Florida. The massive bald cypress (Taxodium distichum), grows to 150-feet tall and more than six feet in diameter. It is believed to be the largest tree in North America east of the Rockies. It has small, flat, feathery-like leaves growing on both sides of horizontal branchlets. Leaves and small round cones shed in the fall, hence the name “bald” cypress.

Pond cypress (Taxodium ascendens) is somewhat smaller with needle-like leaves that wrap tightly around the twigs. It is also deciduous meaning it sheds annually. Both trees are known for their “knees” and wide buttressed or fluted trunks that add support. Knees are a part of the root system which grows above the soil and varies in height. Some experts believe the knees supply oxygen to the roots of the trees and serve as support to anchor the tree in wet environments. Typically, pond cypress have fewer knees and are less buttressing than bald cypress trees. Both like full sun, acidic soils, easily adapt to wet or dry conditions and live for hundreds of years.

Typically, bald cypress grow in and along flowing water, while pond cypress is more limited to still or slow-moving water. Pond cypress grown in soils poor in nutrients experience slower growth, giving the trees a stunted or dwarfed appearance. These trees are often called dwarf cypress or hatrack cypress.

These are the classic trees of most southern swamps. They love wet areas and crowd out most other trees on such sites. Cypress swamps provide wildlife habitat and food, water recycling, flood control, excellent groundwater recharge and recreation in parks and preserves. Approximately five percent of Florida’s landscapes are dominated by cypress swamps.

Cypress lumber is prized for its durability, decay resistance, and appearance. Pecky cypress is simply the result of a
natural fungus (polyporus amarus) that causes voids to form in the wood. Today, harvesting of both varieties has increased to produce two major products: lumber and landscaping mulch.

Column & photo by: Sandi Staton

Nature’s Reflections – What To Do?

On finding an injured, or orphaned wild animal

First, determine if help is really needed. In the spring it is common to see baby wild animals or birds that may appear to be in need of assistance. Most often it is being well cared for by a parent who may be hunting for food, or watching from an unseen location. Back away and observe the animal to see if the parent returns. A bird, fallen from the nest, could be returned if possible or moved to a branch, or safer location.

Signs that an animal may actually need assistance: Has it been cornered by another animal or domestic pet? Is there evidence of bleeding? Does it look like it has a broken limb? Is it shivering, or appear stressed? Is there a dead parent, or siblings nearby? Is it crying and wandering about? If any of these signs are observed, it’s time to take action.

Do not try to handle an animal without first consulting a wildlife professional. Even small animals can cause injury. Contact the Florida Wildlife Conservation Commission’s (FWC) regional office in Ocala at (352) 732-1225, and report the situation, or consult a licensed wildlife rehabilitator. They will give direction for care until help arrives. A list of rehabilitators can be found at: myfwc.com/conservation/you-conserve.

Once in touch with a professional, describe the animal and its physical condition as accurately as possible.

If your safety is at risk, watch from a safe distance. Otherwise, while waiting for help to arrive take these steps: Put the animal in a container safe for transport such as a cardboard box. First, punch air holes and line it with an old t-shirt or soft cloth. Wearing gloves, cover the animal with a towel or pillowcase and gently place it in the container. Keeping the animal covered will help calm and reduce its stress. Do not give it food or water.

Place the container in an area out of direct sunlight where it is quiet. Wild animals can become stressed by voices and other man-made noises. If injured or orphaned, they’re already in a compromised condition. Keep their world dark and quiet to lower their stress level and help keep them alive until help arrives.

Read the full March 2016 SECO News here.

Column & photo by: Sandi Staton

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Home » Company News • SECO News

Community Support

Red Nose Day

Trees Donated to Habitat

Community Action Luncheon

Extra Pennies?

New Fleet Look

Community Solar Project

Energy Efficiency: Cash-saving Splash

Slam the Door on Scams

Facebook Winners

Read the full August 2016 SECO News here.

No-see-ums

Community Support

Congratulations, 2016 scholarship awardees!

ENERGY EFFICIENCY: Shading for Savings

Access to Underground Facilities

Read the full July 2016 SECO News here.

Florida’s Eastern Bluebird

Commitment to Community

Earthfest at Arbor Day

Sumter County’s Relay for Life

Scholarship Program

Energy Saving Tip

Expressions

Read the full June 2016 SECO News here.

SECO is Storm Ready

Winner, Winner! $300 Electric Bill Credit!

Safety Corner: Portable Generators

Read the full May 2016 SECO News here.

Curious? Stop! Severe pain follows just a touch

Win an iPad mini!

Read the full April 2016 SECO News here.

Read the full March 2016 SECO News here.

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