SECO News – Page 6 – SECO Energy

SECO News, July 2021

Duncan’s Digest – Solar Investments – Sensible or Scam?

Dear Members,

Solar system Inquiries from members are on the rise. Currently, nearly 2,600 SECO Energy members have chosen to invest in member-owned solar systems. SECO is a reliable source of information about solar power for our members, but unfortunately, we hear from members who’ve been misinformed by a contractor or misunderstood the solar system’s generation capabilities and the financial investment.

Some solar contractors use misleading sales pitches – we’ve seen the ads: No-cost solar. No electric bill. Free solar panels. Power during an outage. Without question, investing in solar technology is costly. At an average of $2.73 per watt (per the NREL and dependent on the type of system), a 10-kW residential system costs $27,300.00 (offset by a current federal tax credit). If you finance the system, you will pay interest over the term of the loan. If you lease a system, the leasing company receives the federal tax credit rather than you. Before investing, crunch the numbers on pvwatts.nrel.gov to estimate potential generation capacity and financial performance.

Cost, however, is only one consideration. The Sunshine State is not always sunny. Members who own a solar system without battery or generator backup still consume (and pay for) utility-supplied power when the sun isn’t shining – at night, rainy afternoons and cold winter mornings.

If allowable by city/county ordinance, members can go completely off-grid if the system has a battery to store power generated while the sun is shining to use during times when the sun doesn’t shine. During utility outages, solar systems without a backup power source do not continue to generate power as most inverters require electricity to operate. By design, this requirement prevents power generated by a solar system from backfeeding onto the utility’s electric system – which in turn can cause damage, injury or death to unsuspecting lineworkers.

If you’re interested in solar, SECO is here to help. We recommend obtaining three quotes from reputable contractors. Review Better Business Bureau ratings and visit the Florida Solar Energy Industries Association at flaseia.org for contractor recommendations.

The name of the game is buyer beware. Recently, members reported solar representatives claiming they are working on behalf of SECO – this is untrue. One of the most appalling scenarios we encountered this year came from a Marion County family who financed a solar system and had already signed the contract before reaching out to SECO. Can you guess which home in the photo has rooftop solar panels?

The solar panels are not even visible due to the dense tree coverage. Unless the homeowner incurs the expense of cutting the trees down, their solar system will not generate productively. And if they cut the trees down, their home will not receive the cooling benefit of tree shade. Don’t let this happen to you. Do your homework BEFORE you sign a contract.

Visit our Solar website section. You’ll learn about the capabilities and limits of solar power. Email our Solar team and an Energy Services Specialist will conduct a Solar Assessment to determine your home’s conduciveness to solar. We’ll also answer your questions about panels, inverters, insurance, net metering and more. Becoming an educated consumer is your best protection.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

Whether you live in an urban or rural area, predatory animals may be closer than you think. The number of Floridians encountering bears in populated areas is increasing. The Old Farmer’s Almanac lists what to look for to determine if a bear has visited your home and how to deter it. If you suspect bear activity: Look for fur left behind, crushed vegetation, teeth and claw marks and hindfoot tracks like a human footprint. Bears are attracted to food. To deter bears: Use bear-proof containers for garbage or items with a strong scent, cover compost, change lever doorknobs (which bears can open) to round knobs. Clean outdoor cooking or fish-scaling areas.

Turn to page 7 to read about the Florida black bear in this month’s Florida Fauna & Flora.

Pennies Change Lives

SECO Energy’s Pennies from Heaven program was established to make a difference in our local communities one penny at a time. Every cent collected is distributed for the benefit of your fellow members.

Members enrolled in Pennies from Heaven allow SECO to round up their bill to the nearest dollar automatically. As an example, if the bill is $97.72, you will pay $98.00. The extra 28 pennies go directly to Pennies from Heaven.

SECO Energy employees also contribute to Pennies from Heaven through individual donations and corporate fundraisers.

Enroll today to be a part of this worthy program. Visit our Pennies from Heaven website section and fill out the webform to enroll.

SECO Energy absorbs any small administrative costs associated with the Pennies program. Just a few cents every month can change lives. If you’d like to provide a donation* by check instead, please mail it to us at: SECO Energy Pennies from Heaven 330 S US Highway 301 Sumterville, FL 33585

Requests for bill payment assistance are administered through several area agencies. Call 211 or reach out to a social service agency that offers utility assistance.

*Pennies from Heaven donations are not tax deductible.

Enroll in Surge Protection for a Monthly Chance to Win a New Generator

The 2021 Atlantic hurricane season is here, and forecasters predict there will be above-normal named storm activity this year. According to the National Weather Service at weather.gov, a typical lightning flash is about 300 million volts and 30,000 amps – and carries enough energy to power a 100-watt incandescent light bulb for three months. Florida storm season brings almost daily thunderstorms with high-voltage lightning.

To prepare, SECO is giving away three new portable generators! We’ll pick one winner each month in July, August and September. To be eligible to win, lease or purchase SECO’s Surge MitiGator™ meter-based surge arrester. Members in a current surge lease or prior purchase will automatically be eligible.

Lightning is the most common cause of power surges that can damage or destroy your home’s appliances or electronics. Other causes of surges are vehicle accidents involving SECO facilities, small animals or birds contacting electric lines or fallen trees.

SECO’s Surge MitiGator helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator has a beastly 15-year warranty and is designed to protect your home’s large-motor appliances.

You can lease the MitiGator for only $5.95 plus tax per month plus a $25 installation fee. The purchase price ranges from $349 to $399, with installation included.

Enroll in SECO’s Surge MitiGator to take the bite out of damaging surges and spikes and be eligible to win a generator. Members currently enrolled in surge are also eligible as winners are drawn from all current surge protection enrollees. Visit our Surge MitiGator website section and click on the enroll icon to complete an enrollment webform.

For members without internet access, call (352) 793-3801 to enroll.

Surgeo Loves Pets Donation Total

Thank you, members, for making our Surgeo Loves Pets charitable initiative an outstanding success! For each new Surge MitiGator™ sign up between February 1 and June 15, your not-for-profit electric cooperative donated $5 from the Pennies from Heaven program to a local shelter or rescue on the member’s behalf in Citrus, Lake, Marion or Sumter County.

2,461 members enrolled resulting in donations totaling $12,305 to the shelters listed below:

CITRUS COUNTY – $1,800

• Critterville Inc. $200

• Citrus County Animal Services$500

• Humane Society of Citrus County$500

• Precious Paws Rescue, Inc. $200

• St. Francis’s Sunny Side Up Farm Animal Rescue $200

• Ziggy’s Haven Parrot Sanctuary$200

LAKE COUNTY – $3,405

• AFHAR-A Forever Home Animal Rescue, Inc. $200

• Florida Boxer Rescue $200

• From Trails To Happy Tails $200

• Hoffmeyer Animal Rescue $200

• Howey Horse Haven Rescue $200

• Humane Society of Lake County$1,000

• Lake County Animal Shelter $605

• Leesburg Humane Society $200

• Sugarloaf Mountain Ranch, Inc. $200

• The Animal League $200

• The Cat Protection Society $200

MARION COUNTY – $4,100

• Beauty’s Haven Farm and Equine Rescue Inc. $200

• Endangered Animal Rescue Sanctuary $200

• Forest Animal Rescue $200

• Front Range Equine Rescue $200

• Fur Kids Pet Rescue Inc. $200

• Humane Society of Marion County $1000

• Kindred Spirits Sanctuary $200

• Marion County Animal Services $500

• Ocala Wildlife Sanctuary Inc.(Owls Ocala Inc.) $200

• Pets in Distress Inc. $200

• Quality of Life Rehab and Foster $200

• Sheltering Hands $200

• SPCA of Marion County $200

• SPCA of Ocala $200

• Vocal (Voices of Change Animal League) $200

• Forest Animal Rescue $200

SUMTER COUNTY – $3,000

• Sumter County Animal Control $1,000

• YOUR Humane Society SPCA of Sumter County, Inc. $2000

EV Charger Winner

Michael Underwood from Ocala is the latest winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Learn more about the benefits of electric vehicle ownership on our EV website pages. You’ll find an EV savings calculator, information about CO2 reduction, an EV and PHEV model finder and a nationwide charger-finder map. Visit our Electric Vehicles website section for more details.

Watch SECO News for next month’s charger winner.

Winners’ Circle

Have you engaged with our virtual assistant Electra who can answer thousands of calls without missing a beat? Ask Electra for assistance instead of waiting to speak with a representative. Each week, we’ll draw one winner who will receive a $25 gift card. Winners are drawn from all members who called and successfully took care of business with Electra.

Winners Are:

Jan Chapple from Oxford

Jacquelyn Thomas from Eustis

Anna Hazel from Floral City

Byron Lowe from Ocala

Winners in our Go Green and Win: Paperless Billing and Bank Draft incentive

Wendy Albertson from The Villages is the winner of a $200 SECO Energy bill credit.

Bexaida Martinez from Clermont is the winner of a NEST thermostat.

Scott Evans from Tavares is the winner of an Amazon Echo Dot with Alexa.

Read Winners’ Circle next month for more winners. Want to win next month? Visit SECOEnergy.com and scroll through the homepage banner arrows to view our drawing promotions.

Safety Corner – #MoveOverFL

What do emergency or law enforcement vehicles, sanitation vehicles, wreckers or tow trucks and SECO Energy utility vehicles have in common? Florida’s Move Over law or Statute 316.126 requires drivers to move over a lane – safely – when these vehicles are parked on the side of the road.

What should I do if I’m unable to change lanes? If unable to move over safely, drivers must reduce their speed to 20 mph less than the posted speed. For example, the speed limit posted on the roadway is 55, which means you are required to reduce your rate of speed to 35 or less. When the posted speed is 25 mph, drivers must slow down to 5 mph.

Failure to Move Over puts defenseless workers and yourself at risk. You can strike a worker or a parked vehicle. Drivers will be ticketed and pay a fine and incur points on their driving record.

For safety, #MoveOverFL – it’s the law.

Read the full July 2021 SECO News online.

SECO News, June 2021

Duncan’s Digest – StormReady: Hurricane Season Warning

The 2021 Atlantic hurricane season began June 1. SECO Energy uses a unique and well-tested response plan that stands ready when typical afternoon thunderstorms occur and when our service area is affected by tropical storms or hurricanes. SECO is StormReady, and I urge you and your family to prepare proactively for hurricane season.

All signs point to the potential for a very active hurricane season this year. In April, The Department of Atmospheric Science at Colorado State University (CSU) published its Atlantic hurricane season forecast. CSU predicts that this year’s Atlantic hurricane season will have above-normal activity.

These experts predict there will be a total of seventeen named storms. Eight of these will develop into hurricanes and four of these will become major hurricanes (Category 3, 4 and 5).

Compared to the historical record between 1991 and 2020, the projections for this year are higher than average. During this period, the Atlantic hurricane season averaged fourteen named storms. Seven of these became hurricanes, with three developing into major hurricanes.

An above-average activity hurricane season was predicted for last year as well. The 2020 season broke records with thirty named storms. Frankly, we were extremely lucky that these storms veered away from Central Florida. Tropical Storm Eta in mid-November was the only named storm that directly affected SECO’s service area last year.

One tropical storm or hurricane spinning through our service area is all it takes to make this a memorable season for SECO Energy members and employees. Part of storm readiness is our commitment to storm hardening our electrical system – valued at about $1 billion. Annually, we replace aging distribution poles and install concrete transmission poles to replace older wooden poles. Our robust vegetation management program also plays a key storm readiness role with a goal of trimming vegetation back from the entire 12,000 miles of overhead line systemwide every five years.

If you or a family member rely on life-sustaining medical equipment and cannot be without power for an extended time, your home should have a secondary backup power source available. You may need to relocate to a shelter to wait out the storm in the event of an outage. As a start, register with the Florida Special Needs Registry at FloridaDisaster.org that provides local first responders with information about your needs.

SECO’s StormReady approach also includes our online StormCenter outage map and communications platform that is available 24/7 on your smartphone or tablet. Report an outage, view the outage map, check the status of a current outage and report an area light malfunction.

Enroll or update your outage notifications through StormCenter today. We’ll send you an email, text, voice message or all three when the system detects an outage affecting your service. You’ll receive a follow-up communication when the outage is restored. Visit StormCenter and click on the Manage Notifications tab.

It is critical to prepare before a storm arrives. Gather your emergency supplies early using this month’s Word Search on page 5. Supplies sell out quickly when a storm is approaching. Prepare your home in advance and make an emergency plan with your family.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

Plan your summer fishing trips with The Old Farmer’s Almanac’s best fishing days. The sun, moon, tides and weather all affect fish activity. The best time of day to fish is when they are most active – fish often feed more in the early morning and late evening. It is believed that fish feed more during a full moon as well. This summer’s best fishing dates are June 10 – 24, July 9 – 23, August 8 – 22 and September 6 – 20. Read this month’s Florida Fauna & Flora to learn more about the sailfish, Florida’s state saltwater fish.

Safety Corner – Vehicle Accidents and Utility Lines

A report by the National Safety Council (NSC) finds that over 42,000 people died in vehicle crashes in 2020. This statistic is an increase of 8% from 2019. Most alarming is the number of miles driven last year was much lower than the year before.

In SECO Energy’s service area, 91 separate vehicle crashes occurred that involved utility poles or other infrastructure in 2020. These crashes alone interrupted electric service to over 31,000 accounts.

Accidents involving downed power lines are extremely dangerous. Always assumed downed lines are energized and dangerous – and can kill. Stay in the vehicle if possible. Inform the 911 dispatcher that power lines are down near the crash site.

If you smell smoke or the vehicle catches fire, follow these steps to safety:

• Open the vehicle door but do not touch exterior metal that may be energized.
• Jump clear of the vehicle, landing with both feet on the ground at the same time.
• Again, do not touch the metal on the vehicle while touching the ground.
• Walk in a shuffling motion or bunny hop to safety.

If you witness an accident involving downed lines near or on the vehicle, stay away from the car and its occupants and call 911 immediately. Try your best to get the occupants’ attention and warn them to stay in the car if safe to do so.

Share this information with your family – especially younger drivers. For more tips on how to be safe around electricity, visit our Electrical Safety section on our website.

EV Charger Winner

Paula Stewart from Tavares is the latest winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

2021 SECO Energy Youth Scholarship Awardees

For decades, SECO Energy has awarded scholarships annually to deserving high school seniors who live in a home served by SECO. Over the years, we have provided over $500,000 in scholarship funds to over 300 students to help fulfill their dreams.

This year, we awarded nine students interested in a career in the energy industry and planning to attend a Florida college, university or vocational/trade school.

Join us in congratulating our 2021 SECO Energy Scholarship awardees:

LEIGHTON LEE BAKER
Eustis High School: Plans to attend Lake-Sumter State College and study electrical engineering. Leighton took part in the Eustis High School swim team, robotics and debate club.

LANDEN CARTER
The Villages Charter High School: Seeks an AAS degree in electrical distribution technology from Lake-Sumter State College. Landen played baseball and enjoys hunting, fishing and spending time with family.

AUSTON CHISENHALL
South Lake High School: Plans to attend Lake-Sumter State College and study business. Auston likes to fish, and while in school, participated in baseball and business classes.

ASHLEY DELEZENNE
The Villages Charter High School: Majoring in finance at Stetson University. Ashley is a member of the National Honor Society and spends time tutoring and volunteering at sporting events.

SHANIA DELPINO-LITTLE
The Villages Charter High School: Will attend the University of South Florida and major in accounting. Shania served as Secretary of the Science National Honor Society Club, the Vice President of the Student Activities Club and is a member of the National Honor Society.

SEBASTIAN LOAIZA
Belleview High School: Will major in computer science at the University of South Florida. Sebastian plays soccer and is a member of the Interact Club and the Robotics Automation Design (RAD) Club.

MICHAEL M. MARVIN, JR.
The Villages Charter High School: Plans to complete the electrical lineman program at Northwest Lineman College. Michael attended advanced placement courses in high school and enjoys football and weightlifting.

BRENDAN SIMONS
The Villages Charter High School: Is attending Florida Atlantic University to major in business. Brendan played baseball and participated in the Engineering Club and Rho Khappa.

COLIN B. SORENSON
South Lake High School: Is majoring in biological sciences at Florida State University. While in high school, Colin played baseball, basketball and is a member of Business Professionals of America.

Good luck, students, in reaching your education and future career goals!

Emergency Supplies Word Search

SECO Energy is StormReady and stands prepared for the 2021 Atlantic hurricane season. Gather the list of emergency supplies below. Have enough on hand for each person for at least three days.

Connect with Electra

We invite you to connect with our virtual assistant Electra through our easy-to-use interactive voice response phone system.

Electra can assist thousands of members at the same time. Without waiting for a live agent, Electra can help you check your balance, find billing due date, disconnect service, report a power outage or service problem, check the status of a current outage or complete a payment arrangement.

To reach out to Electra, give her a call at (352) 793-3801. This number takes the place of any local numbers to Member Service Centers that were previously used.

If you request to speak to a live agent and call volume is high, Electra can save your place in line and arrange a callback during our regular business hours.

Read the Winners’ Circle article below for our latest winners.

Winners’ Circle

Four lucky winners who have completed a call with Electra won a $25 gift card. Congratulations, winners!

Carmen Linzey from Wildwood

Angela Medina from Ocala

Audrey Reed from Howey-in-the-Hills

Nola Jenzen from Lady Lake

Winners in our Go Green and Win: Paperless Billing and Bank Draft incentive.

Jade Greene from Tavares is the winner of a $200 SECO Energy bill credit.

Matthew Ketchum from Clermont is the winner of a NEST thermostat.

Judy Robertson from Lady Lake is the winner of an Amazon Echo Dot with Alexa.

Read Winners’ Circle next month for more winners.

Summer HVAC Check-Up

In Central Florida, the largest energy user in your home is the HVAC system. HVAC use accounts for about 35 to 40% of your energy use (energy.gov). Florida’s high humidity levels also make high temperatures feel hotter. Using a dehumidifier during the summer months and a humidifier in the colder months may increase your comfort level.

We recommend scheduling an HVAC check-up with a qualified technician annually. Preventative maintenance will help your unit to operate more efficiently. Yearly maintenance will also help you avoid unexpected and often costly repair bills. Change or check HVAC filters each month or as directed according to the manufacturer’s instructions.

Weather plays a significant role in your energy usage. Try the Home Energy Assessment for a complete online energy audit that is tailored to your home and lifestyle. Our Energy Estimator shows you the math behind your monthly kilowatt hour (kWh) usage. We publish a monthly weather blog called Sunshine State Stats on our website and social media. Find these tools and more energy-efficiency ideas on the Energy Solutions section of our website.

Read the full June 2021 SECO News online.

SECO News, May 2021

Duncan’s Digest – 2021 “Just Business” Annual Meeting Recap

We celebrated our 2021 “Just Business” 83rd Annual Meeting on Thursday, March 25. We opted to hold the event virtually to avoid the large crowd that traditionally gathers for our onsite Annual Meetings. If you couldn’t watch live, you can watch the full video on our Annual Meeting website section.

The Meeting was live streamed through webcast, Facebook Live and YouTube. Members tuned in to watch our Board President and District 4 Trustee Richard Dennison call the Meeting to order and close the voting platform at 4:30 p.m. Our Vice President of Corporate Communications and Energy Services Kathryn Gloria gave the invocation and led the Pledge of Allegiance and National Anthem which was prerecorded by SECO Energy’s Manager Consumer Billing & Accounting Tim Wallace.

During Board introductions, we welcomed new Trustee Morgan Hatfield to the Board. Ms. Hatfield was elected in early February to represent District 9 and began her duties on March 29.

Mr. Dennison’s President’s Report provided an overview of the quorum and Annual Meeting requirements Florida cooperatives adhere to under Florida Statute. Two years ago, a Bylaws revision was approved that allows electronic, in-person and by-mail voting on Annual Meeting business to achieve a quorum. Almost 5,000 members voted this year to approve a Bylaws Revision and the 2020 Annual Meeting Minutes. All members who voted were eligible to win 1 of 100 prizes.

My state of the company address reported on the excellent financial health of the cooperative. At year-end 2020, our meter count had grown to 216,477 ranking SECO as the third-largest cooperative in Florida and seventh-largest in the nation. Last year, you and your fellow members consumed 3.64 billion kilowatt hours which is an increase of about 1.7 million over 2019.

SECO’s investment in its electric system is approaching the $1 billion mark at a current valuation of $955.9 million to support the increased demand for affordable energy in our area. Our TIER rating is 2.87 and member equity equals 33.64%. In the customer satisfaction arena, our 2020 ACSI score is an impressive 91. These are all very healthy ratios in the cooperative utility world.

If you’re interested in learning more about our fiscal health, the “Just Business” 2020 Annual Report is available online. Our Independent Auditor’s Report is included with the cooperative’s 2020 and 2019 financial statements.

During the “Just Business” Annual Meeting, we held the traditional military branches tribute and recognized the efforts of the 400+ SECO employees, Board of Trustees and local first responders. I also announced my plan to retire as CEO in January 2022, making this my last Annual Meeting as CEO. Admittedly, I wanted my final Annual Meeting address to be live with a large audience in attendance. Unfortunately, large gatherings are currently not in the best interest of our members and employees.

Thank you to all who tuned in to watch the Annual Meeting live. If you could not tune in, you can view the full video online.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

A new friend with fur, feathers or scales may help you reduce stress and offer valuable companionship. The Old Farmer’s Almanac has advice on which pet may be the best fit for your home and family. Almost 60% of U.S. households include at least one pet. Dogs rule the home because they are loving and affectionate but require a hefty time commitment. Cats may be less affectionate and more independent than dogs, but they usually involve less work. Fish are beautiful and colorful but need a clean and well-maintained tank to live. Birds are fun to watch and may add a lively tune or funny voices to your home – but can be messy.

Want to spread the love for pets and wildlife? Purchase or lease the Surge MitiGator and SECO will donate $5 to a pet or animal rescue or shelter of your choice. Read on for more details.

Surgeo Loves Pets – Through June 15

In February SECO News, Surgeo asked for members’ help in supporting domestic and wildlife shelters and rescues by enrolling in SECO Energy’s Surge MitiGator™. For every new MitiGator enrollment, SECO donates $5 to a local pet shelter in Citrus, Lake, Marion or Sumter Counties.

February through March, 1,120 members completed a new Surge MitiGator enrollment, which equaled a $5,600 donation divided among local pet and wildlife rescues.

Take the bite out of damaging surges and spikes with the Surge MitiGator. Surges are caused by lightning, vehicle accidents involving SECO facilities, small animals, birds or fallen trees. Power surges can damage or destroy household appliances and sensitive electronics such as televisions, computers, stereo equipment and more.

SECO’s meter-based surge arrester helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator has a beastly 15-year warranty and is designed to protect your home’s large-motor appliances.

You can lease the MitiGator for only $5.95 plus tax per month plus a $25 installation fee. The purchase price ranges from $349 to $399, with installation included.

Enroll in SECO’s Surge MitiGator™ to donate $5 to the shelter or rescue of your choice. Visit our Surge MitiGator website section and click on the enroll icon to fill out the webform and choose which pet shelter will receive a $5 donation on your behalf from SECO. The promotion ends June 15.

EV Charger Winner

Kathy Ziegler from Ocala is the April winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

Safety Corner – Generator Safety

Atlantic hurricane season begins June 1. If you plan on using a portable or permanent generator as a source of back-up power during a power outage, learn to operate your generator correctly and safely before a storm impacts our service area.

Follow the safety warnings below to operate a generator.

• To protect yourself, your family, your property and SECO employees and contractors, read and follow the generator owner’s manual and pay close attention to the safety instructions.

• A qualified electrical contractor must install a permanent generator with a disconnect and transfer switch. This is NOT a DIY job.

• A qualified electrician is required to connect a generator to an electrical panel. An incorrect connection could electrocute the user or endanger our employees and contractors.

• Follow local, state and national fire and electric codes. A permit is required to install a permanent generator.

• Before starting your generator–always disconnect from your metered electric utility service.

• Never run a generator inside a building – even in a garage – it is a hazard and violates safety codes because it generates deadly (and odorless) carbon monoxide (CO).

• Be sure the area where a generator is operating is adequately ventilated, has sufficient airflow and is away from open windows.

• Store gasoline and diesel in approved containers out of the reach of children. Never fuel the generator while it is running.

• Extinguish all flames and cigarettes when handling fuel.

• Stage a fully charged, approved fire extinguisher near the generator.

• Use extension cords free of exposed wires and frayed shielding.

• Never remove or tamper with a generator’s safety devices.

• Do not attempt to repair a generator. A qualified technician should perform repairs and service as needed.

• Generator engine parts are very hot during operation. Severe burns may result. Always keep children away.

Improper use or installation of an electric generator can cause property damage, severe injury or even death. Members who use a generator to operate life-saving equipment should verify the generator’s compatibility. Learn more about proper generator use and safety tips; view our generator safety video on our website.

Generator Safety Word Search

A generator may come in handy during storm season. Make a commitment to safety while running a generator to protect you, your family and SECO employees and contractors.

PCA Adjustment

The commodities market is changing, and natural gas prices are rising. This affects fuel costs associated with producing power at Seminole Electric Cooperative’s natural gas plants. In turn, those costs are passed along to SECO members with the Power Cost Adjustment (PCA) factor line item on the monthly electric bill. On May 1, the SECO Energy PCA changed to keep pace with the market and wholesale power costs. The result is the cost of 1,000 kilowatt hours increased from $116.90 to $121.00

Need help paying your bill? View our interactive map to find an agency in your area.

Winners’ Circle

Winners Are:

Jeffrey Moody from Umatilla

Dona Macomber from Webster

Peter Cockcroft from Bushnell

Francis Campbell from Clermont

Winners in our Go Green and Win: Paperless Billing and Bank Draft incentive.

Josh McIntyre from Lake Panasoffkee is the winner of a $200 SECO Energy bill credit.

Thomas Binkley from Clermont is the winner of a NEST thermostat.

Jacob Dickman from Ocala is the winner of an Amazon Echo Dot with Alexa.

Read Winners’ Circle next month for more winners.

StormCenter

Before the Atlantic hurricane season begins on June 1, enroll in StormCenter outage notifications via email, text, voice messages or all three.

StormCenter identifies the service locations affected by an outage and proactively sends a notification with the estimated restoration time, crew status and more. Once service is restored, you’ll receive a message that includes the outage cause if known. You can set do not disturb times if you don’t want to be called in the middle of the night about an outage or restoration. To choose notification preferences, visit StormCenter on the website and click on the Manage Notifications tab.

Reporting a new outage or checking the status of an existing outage with your smartphone or tablet is easy. Click “Report Outage” and enter the account holder’s last name and house number (or the account or phone number). Find the status of an existing outage on the Check Status tab.

Read the full May SECO News online.

SECO News, April 2021

Duncan’s Digest – Inverness Substation Upgrade

SECO Energy’s service territory covers 2,100 square miles, which is about the size of Delaware. At year-end 2020, we were serving 216,477 homes and businesses in seven Central Florida counties. The bulk of our members live in Citrus, Lake, Marion and Sumter Counties, with smaller numbers of members in Hernando, Levy and Pasco Counties.

Our cooperative purpose is to provide exceptional service to our members, co-workers and communities. That exceptional service is reflected in SECO Energy winning coveted J.D. Power awards in 2015, 2016 and 2017 when our satisfaction scores topped all utilities in the nation. In 2020, we upheld our position as an American Customer Satisfaction Index (ACSI) frontrunner in Florida and nationally with a score of 91.

We definitely have a strong reputation to uphold. Another example of our exceptional service is a meticulous inspection and maintenance schedule that ensures day-to-day reliability while expanding an electric system that meets both current and future members’ energy needs.

In the July 2020 SECO News edition, I communicated about the Marion Oaks substation rebuild underway in Marion County. That project, including the demolition of the older adjacent substation, is almost complete.

A new project in the works is the Inverness substation rebuild in Citrus County. The Inverness substation was reconstructed in 1982. Due to its age, the substation needed a complete rebuild. This substation serves just under 6,000 members. The rebuild includes a high-side ring bus and steel structures that support the heavy, high voltage transmission line. The high-side ring bus will increase service reliability for all members served by the Inverness sub by creating redundancy through looped service.

The Inverness substation rebuild also improves reliability for members served by the nearby Floral City substation as well. Both substations are looped in with two separate Duke Energy transmission lines. Currently, members served by both substations experience an outage if even one of the Duke transmission lines experiences a fault or operates. When the new ring bus is in place at the Inverness substation, members served by our Floral City sub will no longer experience an outage if the fault occurs between the transmission line and the Inverness substation.

Along with the ring bus on the high side, we’re working to re-gasket the existing power transformer, install a new metering package and implement a state-of-the-art relay schematic. The new foundation is in place, the fence surrounding the substation has been installed, and a new control house is being constructed on-site. The Inverness substation rebuild is on schedule for completion in early summer, just in time for storm season to arrive.

The total value of our electric facilities systemwide is inching closer to the $1 billion mark. At year-end 2020, the value of SECO’s utility plant was $955.9 million. We’re spending about $3.2 million per month to improve existing members’ service reliability and to build new infrastructure to meet the growing demand in our area.

Without question, your electric service is supported by an extensive, robust and well-maintained infrastructure.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

The Old Farmer’s Almanac recommends the best days in April and May to complete indoor and outdoor projects. Ready for spring cleaning? Wash windows on April 10 and 11 and May 7 – 9, and wash floors on April 8 and 9 or May 5 and 6. The best days to bake are on April 18 and 19 and May 15 and 16. If spring yard work is on your list, the best days prune to encourage growth are April 20 and 21 and May 17 – 19. Prune to discourage growth on April 1, 2, and 10 and May 7 – 9.

Call 811 Before You Dig

Longer days and sunny weather make spring the perfect time to tackle your honey-do list. April is Safe Digging Month and Florida law requires you to call 811 or visit www.call811.com online before you dig.

811 is a free service that will locate and mark underground utilities on your property or in the area you plan to dig. Never install a fence, plant a garden, add new landscaping or trees before contacting 811. Are you working with a contractor on a project? Make sure your contractor has connected with 811 before beginning the project on your property.

Wait for the flags! Keep shovels out of the ground until the 811 locating service has responded to your request and flagged the approximate area where underground utility lines (electric, water, gas, communications, etc.) are located.

Know what’s below – call 811 before you dig. In Florida – it’s the law.

EV Charger Winner

Pamela Gladd from Minneola is the March winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

Spring for Energy Savings

The Department of Energy (DOE) at energy.gov estimates the energy used to cool and heat your Central Florida home is 35 to 40% of your total energy consumption. You control how and when you use electricity. The condition and age of your home’s HVAC system, insulation, roof, windows, ducts, appliances and lifestyle also affect your energy consumption. Newer, well-insulated, properly weatherized homes with double-pane windows and ENERGY STAR-rated appliances consume less energy.

The number of people living in your home and weather also affect energy consumption. More people living in the house create more laundry, heating, cooling, cooking and increased hot water and electronics use. Central Florida is known for scorching summer temperatures that cause your HVAC to work overtime to keep the home cool. During a cold snap, the heating system also runs more frequently to warm the house.

Want help to reduce your energy consumption and lower your monthly energy bill? SECO Energy’s online energy-efficiency tools can help you spring for energy savings with low-cost and no-cost tips and ideas to help you reduce your energy use.

Home Energy Assessment

Our Home Energy Assessment is an online energy audit that you can complete from the comfort of your home. Fill out the assessment based on your home and lifestyle. Submit your answers and email address, and in just minutes you’ll receive energy-savings advice tailored to your home and lifestyle. Complete the energy-saving ideas, and you’ll be on your way to consuming less energy – and saving money.

Energy Estimator

Are you interested in seeing the math associated with your energy usage? Visit our Energy Estimator online to calculate the estimated costs for each of your home’s appliances and electronics. Submit your email address to receive no-cost and low-cost energy-savings suggestions via email.

Energy Savings Word Search

After completing our Home Energy Assessment and Energy Estimator, sharpen your energy-saving knowledge with this month’s Energy Savings word search.

2021 Atlantic Hurricane Season Early Warning

Traditionally, the Atlantic hurricane season begins on June 1. But the past six hurricane seasons have seen hurricanes and tropical storms form in mid-May. Because of this change, the National Hurricane Center (NHC) will begin its Atlantic Tropical Weather Outlook earlier on May 15 instead of waiting until June 1.

What does this mean for SECO Energy members? SECO is StormReady, and we encourage you to begin your preparations for hurricane season now. Don’t wait until a hurricane or tropical storm is heading our way to prepare.

Learn more about hurricanes and tropical storms in our Hurricane Handbook. You’ll find helpful information on emergency supplies for people and pets. We’ve also included tips for before, during and after a storm. Pick up a copy of our Hurricane Handbook at one of our five Member Service Centers or visit our Storm Preparation page.

Winners’ Circle

February’s Winners Are:

Mark Fagan from Clermont

Lynn Pulchano from Inverness

Don Whittigton from Dunnellon

Sandra Ennulat-Davis from Eustis

Congratulations to our three March winners in our Go Green and Win: Paperless Billing and Bank Draft incentive.

Narasimha Murthy from Tavares is the winner of a $200 SECO Energy bill credit.

Karen Chapman from Ocala is the winner of a NEST thermostat.

John Johnson from Summerfield is the winner of an Amazon Echo Dot with Alexa.

Read Winners’ Circle next month for more winners.

Thank a Lineman License Plate

Members can show their support for the thousands of Florida lineworkers and utility personnel who restore power to millions of Floridians after devastating natural disasters by ordering a “Thank a Lineman” license plate. The 2020 Florida Legislature approved the plate after Governor Ron DeSantis signed HB 1135 into law.

This cause is local and benefits a key SECO Energy employee recruitment partner. For every “Thank a Lineman” plate sold, $25 goes to Lake-Sumter State College (LSSC) to support their Electric Utility programs. According to LSSC’s website (www.lssc.edu), the college is ranked in the top 150 Community Colleges nationally. Their student job placement or continuing education rate is 97%. The scholarship boost is an exciting opportunity for LSSC, utility personnel across the state and cooperative members.

Reserve your plate today by purchasing a pre-sale voucher. Purchase avenues vary from county to county. Contact your local county tax collector’s office for guidance or visit https://myfloridaspecialtyplate.com/lineman-order.html, where you can pay for the pre-sale voucher and process your order online. Learn more at www.thankalineworker.com.

The actual “Thank a Lineman” license plates will be available once the pre-sale threshold is met.

Read the full April 2021 SECO News online.

SECO News, March 2021

Duncan’s Digest – Retirement Announcement and 2021 “Just Business” Annual Meeting

Dear Members,

After 42 years at SECO Energy, I have formally announced my plan to retire as CEO in January 2022. I began my career with SECO in 1979 as the Director of Accounting and Finance. At that time, the cooperative was known as Sumter Electric Cooperative, and the meter count was just 37,000.

Growth in Central Florida took off, and when I was promoted to CEO in 1990, the meter count had almost doubled to 66,000 homes and businesses. We reached the 100,000-meter count milestone in 1999 and the 200,000-meter count milestone in 2017.

Without question, much has changed over my three decades as CEO. We have dramatically improved members’ service reliability through increased investments in our electric infrastructure and a strengthened vegetation management program. At the end of 2020, our meter count reached 216,477. Our total investment in our electric facilities is approaching the $1 billion mark at $955.6 million.

We’ve celebrated customer satisfaction wins in recent years, too. Some of my proudest moments as CEO came when SECO Energy won coveted J.D. Power awards in 2015, 2016 and 2017 when our satisfaction scores topped all utilities in the nation. In 2020, we upheld our position as an American Customer Satisfaction Index (ACSI) frontrunner in Florida and nationally with a score of 91.

Most important, I am honored to work with the best employees in the energy industry. SECO employees are world-class representatives of the cooperative purpose who provide exceptional customer service to our members. When I retire, it’s the great employees of this company I will miss the most.

My wife Connie and I have been married for 53 years. We are looking forward to spending more time traveling, scuba diving and relaxing on the water. We’re excited to spend more of our free time with our two sons and three grandchildren as well. Though the timing of my retirement was an emotional and difficult decision, I know it is the right time to take the next steps to focus on fun and family.

I hope you will tune in to watch our 83rd Annual Meeting’s live virtual webcast on Thursday, March 25, at 4:30 p.m. This will be my final address to the membership. The Meeting this year is a no-frills, virtual Annual Business Meeting that is themed “Just Business.” In our continued COVID-cautious environment, we encourage you to watch our virtual webcast from the comfort and safety of your home. The link to the live webcast will be posted on our homepage, Facebook, Twitter, Instagram and YouTube.

Though we are not hosting the big onsite party, we have 100 Annual Meeting prizes up for grabs. Members who vote on Annual Meeting business (a Bylaws Revision and last year’s minutes) are eligible to win a prize. The grand prizes are a 2011 refurbished GMC Canyon 4×4 extended cab truck, a golf cart and four $1,000 cash prizes. Other prizes include air fryers, tool sets, Ring doorbells, NEST thermostats, SECO bill credits and more. All members who vote on the Bylaws Revision and the 2020 Annual Meeting Minutes are eligible to win. Learn more about Annual Meeting voting and review the list of prizes on pages four and five.

I know the next ten months will fly by quickly, and I want to emphasize how thankful I am for the privilege of working for this great organization for 42 years.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

Ripe, refreshing summer fruits and vegetables are planted in spring gardens. According to The Old Farmer’s Almanac, Florida falls in Area 1 based on the potential frost and cold period. There is still plenty of time to get seeds in the ground. Plant beans, sweet corn, muskmelons, squashes and watermelons beginning March 15. Be sure to plant cucumbers, eggplant, leeks and sweet potatoes by mid-April. If you like okra, wait until April 15 to plant. Above-ground crops should be planted March 21 – 23 or April 18 – 19. The best days for planting below-ground crops are March 3 – 4 and 30 – 31 and April 8 – 9.

Florida Special Needs Registry

The Florida Division of Emergency Management has developed the Florida Special Needs Registry. Before Atlantic hurricane season begins on June 1, if you or a family member has a special need, add your name to the registry.

The Florida Special Needs Registry allows residents with special needs to subscribe to their county’s emergency management agency to receive assistance and alerts during a disaster. The statewide registry provides first responders with valuable information to prepare for disasters or other emergencies.

The Special Needs Registry may help save your life. Visit the Florida Disaster website or snr.FLhealthresponse.com to locate your county and register.

If someone in your home depends on life-sustaining medical equipment that operates on electricity, make arrangements in advance for an emergency alternative power source. If you are considering installing a generator, go to our Safety page to view our video on generators.

EV Charger Winner

Fred Zesewitz from Eustis is the February winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

“Just Business” 2020 Virtual Annual Meeting

Tune in virtually for SECO Energy’s 2021 Annual “Just Business” Meeting on Thursday, March 25. The Annual Business Meeting online webcast begins at 4:30 p.m. To access, click on the 2021 Virtual Annual Just Business Meeting banner at SECOEnergy.com. Links to the webcast will also be published on Facebook, Twitter and Instagram.

Given the continuing COVID-cautious environment, we do not encourage in-person attendance and are unable to accommodate food service, shuttle service, onsite prize distribution and other activities of previous years. The good news is that members do not have to attend the meeting to vote and be entered in the prize drawing.

Ways to Vote

To vote electronically, visit our homepage and click on the VOTE banner. You can also text “VOTE” to (352) 320-2200 and follow the link provided.

To vote by mail, complete the ballot included in the Official Annual Meeting Notice enclosed in your February or March billing statement. Enclose with your electric bill payment or mail completed ballot to: SECO Energy, P.O. Box 301, Sumterville, FL 33585 by Tuesday, March 23 at 5:00 p.m.

To vote by phone, reach out to Member Services at (352) 793-3801 during regular business hours and an agent will assist you in casting your vote.

To vote in person, visit one of our five Member Service Centers to view a paper copy of the Bylaws Revision and last year’s minutes. We’ll help you cast your vote when you’re ready.

View the full list of 100 Annual Meeting prizes up for grabs. All members who vote on 2021 Annual Meeting business are eligible to win.

Go Green and Win

Go Green in 2021 to be eligible to win a prize. Help SECO reduce billing and paper costs and you could win a $200 bill credit, a NEST thermostat or an Amazon Echo Dot with Alexa. We’ll draw three winners each month whose account meets the three account eligibility criteria:

. registered through SmartHub

. opted out of paper billing statements

. enrolled in automatic bank draft

If you have more than one account that meets the three criteria, each account is eligible to be drawn as a winner.

You can enroll in bank draft and select paperless billing through SmartHub. Members who aren’t as tech savvy or do not have a smartphone or tablet can reach out to Member Services by phone for enrollment assistance.

We’ll choose three winners each month through 2021. GOOD LUCK!

Winners’ Circle

JANUARY’S WINNERS ARE:

Alma Cook from Lake Panasoffkee

Ron Lyle from Ocala

Raymond Clark from Deland

Susan Scarano from Floral City

Congratulations to our three February winners in our Go Green and Win: Paperless Billing and Bank Draft member incentive.

Linda Lauletta from Mascotte is the winner of a $200 SECO Energy bill credit.

Jerry Johnson from Ocala is the winner of a NEST thermostat.

Nancy Marty from Leesburg is the winner of an Amazon Echo Dot with Alexa.

Read Winners’ Circle next month for more winners. Congratulations, winners!

Scholarship Reminder

Attention high school seniors interested in a career in the energy industry, SECO Energy’s Board of Trustees has approved $36,000 in scholarship funds for 12 awardees to receive $3,000 each. Completed applications are due by 5 p.m. on Friday, March 26.

Student Eligibility Requirements:

• reside in a home served by SECO Energy

• interested in a career in the energy industry

• graduating in the current school year (2021)

• enrolled full-time in an accredited Florida college, university, vocational/technical school by the end of 2021

• pursuing a degree or certification in technology, engineering, math or business

An independent panel of educators from SECO’s service area evaluates all applications and selects each year’s winners. Print an application by visiting our Scholarships page or pick one up from a school guidance counselor.

Read the full March 2021 SECO News online.

SECO News, February 2021

Duncan’s Digest – Go Green and Win: Paperless Billing and Bank Draft

SECO Energy is a not-for-profit electric cooperative whose purpose is to provide exceptional service to our members, co-workers and communities. We are a unique business that promotes less use of our product rather than more – we’re your partner in saving energy and money.

Throughout the cooperative, we look for ways to reduce spending and waste while providing exceptional customer service to our 210,000+ members. We are adapting as technology changes as well. Surveys show that members want convenient billing and payment options (along with low rates and reliable service). Environmentally conscious members want to reduce paper waste and enjoy leisure time instead of writing checks and driving to the post office to buy stamps. Safety-minded folks don’t want the worry over the potential lack of security of mailing a paper check that contains an account number, routing number, address and signature. Mailbox thieves and porch pirates remain a threat despite the fact that they’re captured on video doorbells every day!

Currently, over 100,000 SECO accounts are enrolled in in our online account platform called SmartHub and nearly 50,000 of those are enrolled in eBill and have opted out of paper billing statements altogether. Members can view, manage and pay their bills through SmartHub. Enrolling in bank draft is another convenient way for members to pay bills directly from their bank account. SmartHub messenger provides advanced notification of amount due and draft date.

Paperless billing, bank draft and SmartHub account enrollments are green options that save money for the cooperative, too, and help us keep rates low. Per surveys, members who receive eBill are more satisfied with the email’s promptness and prefer it over waiting for the paper bill to print and mail.

Throughout 2021, members who partner with SECO to help reduce billing costs and paper waste will be eligible for a monthly drawing. Each month, three prizes will be awarded to lucky winners drawn from those enrolled in these billing options. Prizes include a $200 bill credit, a NEST thermostat and an Amazon Echo Dot with Alexa.

There are three criteria your account must meet to qualify for the monthly incentive:

Account is registered through SmartHub

Account is opted out of paper billing statements

Account is enrolled in automatic bank draft

If you have more than one account that meets these criteria, each account is eligible to be drawn as a monthly winner.

These enrollment options are available through SmartHub. SmartHub is also available as an app on your smartphone or tablet. Members who aren’t as tech savvy or do not have a smartphone or tablet can reach out to Member Services by phone for enrollment assistance. Read more about SmartHub’s features on page 4.

We’ll publish the winners’ names in our Winners’ Circle in the upcoming SECO News editions.

SECO’s five Member Service Centers are equipped with debit/credit card processing machines for walk-in transactions. These will help us begin to phase out our existing kiosks. These third-party kiosks are under-utilized, under perform and are no longer cost effective.

All of these incentives and changes are part of keeping costs low and using technology that offers you convenience and security. Thank you for considering new options.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

Happy Valentine’s Day! Celebrate your sweetheart all month long with these helpful ideas. Do you enjoy camping? The Old Farmer’s Almanac recommends planning your honey’s camping trip on either February 6 or 7. If you like warmer weather, wait until March 5 or 6. Are you planning a trip with someone special? The best days to schedule a trip for pleasure are February 24 – 26 or March 24 and 25. Getting married? The best days ahead for a wedding are February 1 or 2 or March 1, 2, 28, or 29. Make your love happy by tackling your honey-do list. The best day to start a project is February 12 or March 14.

Less Coins; Big Change: Pennies from Heaven

Starting February 1, our Member Service Centers ask members to help make a difference in local communities. As the coin shortage continues, Service Centers are no longer stocking coins to make change on a cash bill payment. We ask members who visit a Service Center and pay in cash to donate their spare change to SECO Energy’s Pennies from Heaven program.

Less coins in your pocket will create big change in the communities we serve. Last year, an unprecedented number of members reached out to United Way and other local service agencies for help. SECO’s Pennies from Heaven program responded by providing thousands of dollars for bill payment assistance and dollars to local food banks in our area.

Why wait to visit a Member Service Center to donate your spare change? Enroll in Pennies from Heaven today, and SECO will round up your monthly billing amount to the nearest dollar (no matter how you choose to pay your bill). The average donation is small, only about $6 per year, but your small change equals big help for local families. You can enroll online or click on the homepage banner.

To all the members who are current Pennies from Heaven enrollees or who have made a one-time donation, thank you from the bottom of our hearts. Our CEO Jim Duncan supports the program, as do many SECO employees.

Thank you for your generosity!

EV Charger Winner

Mary Maloney from Clermont is the January winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

Account Access 24/7 with SmartHub

SmartHub is SECO Energy’s 24/7 account access and management platform. SmartHub is available as a user-friendly app for your smartphone or tablet or on your desktop computer or laptop. A SmartHub account registration is a criterion for winning the monthly incentive announced in this month’s Duncan’s Digest on page 1.

PENNIES FROM HEAVEN: Enroll in SECO’s Pennies from Heaven program.

PREVIOUS STATEMENTS: Examine past consumption history and view previous billing statements.

NO WAITING TIME: View monthly billing statements faster (usually less than two business days) of meter reading and bill calculation.

UPDATE INFORMATION: You can change your mailing address (hi there, Snowbirds), add a new email address or update your phone number.

PAYMENT ARRANGEMENT*: Request a payment arrangement 24/7.

SOCIAL MEDIA: Click on the Facebook or Twitter icons for direct access to SECO’s social media feeds.

PAY YOUR MONTHLY BILL: SmartHub accepts debit/credit card or electronic – without the added expense of a convenience fee.

ACCESS STORMCENTER: Report outages 24/7, enroll in outage communications via email, text or voice and check the status of a current outage.

SET IT AND FORGET IT: Enroll in monthly bank draft from a checking or savings account of your choice.

GO GREEN: Suppress paper bills and reduce waste by receiving your statement via email. View the bottom of your eBill for a link to the current edition of SECO News.

New SmartHub Features:

PAY IN ADVANCE: Going out of town and need to schedule a payment? You can schedule a one-time advance payment in the amount you choose (up to $600) through SmartHub.

CLOSED ACCOUNT ACCESS: We’ve opened up SmartHub access for members who have closed/inactive accounts. View and pay a final bill or gain access to prior account history.

PAYMENT NOTIFICATIONS: Members who pay via SmartHub will now receive an immediate payment confirmation via email or text based on your SmartHub notification preference.

All these features are available for members with registered SmartHub accounts. Register your account at SmartHub today. Download the app on the Apple App Store or get it on Google Play.

*SmartHub can schedule payment arrangements for eligible accounts only.

SmartHub Word Search

24/7 account access is available through our SmartHub online account manager. Have fun with our SmartHub word search and enroll your account today.

Surgeo Loves Pets

February is the month of love, and Surgeo is asking for your help to aid domestic animal shelters and wildlife animal rescue organizations. Beginning February 1, for each new Surge MitiGator enrollment, SECO Energy will donate $5 to a local pet shelter that you designate in one of the four major counties we serve.

The Surge MitiGator takes the bite out of damaging surges and spikes caused by lightning, vehicles crashing into SECO poles, small animals, birds or fallen trees. Power surges can damage or destroy household appliances and sensitive electronics such as televisions, computers, stereo equipment and more.

SECO’s meter-based surge arrester helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator has a beastly 15-year warranty and is designed to protect your home’s large-motor appliances.

You can lease the MitiGator for only $5.95 plus tax per month plus a $25 installation fee. The purchase price ranges from $349 to $399, with installation included.

SECO’s Surgeo loves pets. Help him share the love by enrolling in SECO Energy’s Surge MitiGator to donate $5 to the pet shelter of your choice. To enroll, visit our Surge MitiGator page and click on the enroll icon to fill out the webform and choose which pet shelter will receive a $5 donation on your behalf from SECO. SURGEO THANKS YOU!

Winners’ Circle

Have you engaged with our virtual assistant Electra who can answer thousands of calls without missing a beat? In December SECO News, we announced a new contest for members who ask Electra for assistance instead of waiting to speak with a representative. Each week, we’ll draw one winner who will receive a $25 gift card.

December’s winners are:

Bruce Cramer from The Villages

William Davner from Ocala

Brenda Jones from Ocala

Judith Pastula from Clermont

Josh Sittig from Bushnell

Read Winners’ Circle next month for more winners. Congratulations, winners!

SECO Energy Celebrates 14 Years of Tree Line USA Recognition

We are celebrating 14 years of being recognized as a Tree Line USA utility by the Arbor Day Foundation. Tree Line USA recognizes public and private utilities who take part in activities that protect and enhance America’s urban forests.

The Arbor Day Foundation inspires people to plant, nurture and celebrate trees. There are five program standards that SECO Energy achieved to be recognized as a Tree Line USA utility. Utilities must follow industry standards for quality tree care; provide annual worker training in best tree care practices; sponsor a tree planting and education program; maintain a tree-based energy conservation program; and participate in an Arbor Day celebration.

Trees offer many benefits. Did you know that trees can save energy? According to the Arbor Day Foundation, trees that shade structures and block winds can help reduce your heating and cooling costs by as much as 35%.

Plant deciduous trees to the south, southwest or west side of buildings to provide shade from the summer sun and reduce cooling costs. Florida elm and hophornbeam are native trees that flourish in Central Florida. Plant trees to shade driveways, sidewalks, patios and air conditioning units.

Evergreen trees and shrubs planted on the north and west sides of buildings block winter winds and reduce heating costs. Plantings around the foundation can also help insulate against cold weather.

To learn more about how trees can reduce yearly energy costs, visit our Right Tree, Right Place page.

Read the full February 2021 SECO News online.

SECO News, January 2021

Duncan’s Digest – $36,000 Scholarship Program for 2021

HAPPY NEW YEAR! SECO Energy’s Board of Trustees has approved the 2021 SECO Scholarship Program. $36,000 is up for grabs to be split among 12 high school seniors interested in pursuing a career in the energy industry and living in a home served by SECO. If your high school senior could use $3,000 for tuition or books and might want a paid internship on holiday or summer breaks, now is the time to apply.

The energy industry is a growing field in Florida and across the nation. SECO and other energy companies are looking to hire a workforce with the technical skills and training required in this competitive field. According to the 2020 U.S. Energy and Employment Report (USEER), Florida currently has 124,954 traditional energy workers statewide – with a number of them gearing up toward retirement in the coming years. Of these energy workers, 54,283 are in electric power generation, 18,802 are in fuels, and 51,869 are in transmission, distribution and energy storage.

Growth in electric vehicles, renewables, energy storage and the need for increased cyber-physical security drives the need for skilled workers. Not-for-profit electric cooperatives prioritize community support, environmental stewardship, corporate citizenship and sustainability. SECO Energy offers competitive wages but we also offer a pension plan and healthy 401k match – which is a hard-to-find benefit in this day and age. In addition, SECO provides employees with high-quality, low-cost medical, dental and vision coverage. It’s a great place to work, and we are an essential employer that offers a healthy balance of work and personal life with a generous paid time off program, student loan reimbursement and more.

When you talk to your kids and grandkids about who they want to be when they grow up and if they want to raise their own families here locally, SECO Energy and the electric industry is a great place to plant local career roots. Our SECO Scholarship Program is a recruiting tool that introduces us to local students pursuing a career in the growing energy industry. We hope to attract local students who want to engage with SECO for internship opportunities or as a possible future employer.

To be eligible to apply, the student must be a high school senior who is graduating in May/June 2021. The student must live in a home served by SECO Energy, plan to pursue a career in the energy industry and attend an accredited Florida college, university or vocational/technical school and be enrolled full-time by the end of 2021. Qualifying degrees or certifications are in technology, engineering, math or business.

Applications are available online beginning January 4, 2021. You can also pick up a paper application at one of our five Member Service Centers. The application must be completed and returned to SECO by 5:00 p.m. on Friday, March 26, 2021.

If you have questions about SECO Energy’s 2021 Scholarship program, email SECO Energy’s Communications team.

I wish our applicants the best and look forward to reading about their career plans and accomplishments.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac – Winter and Spring 2021 Weather

According to The Old Farmer’s Almanac, winter and spring in Florida will be gorgeous! Expect normal precipitation and an average temperature of 58 – only 2 degrees below average in January. The average temperature is forecast at 4 degrees above average at 65 in February, with below-average rainfall expected. March is forecast to be warm with an average temperature of 69, which is 2 degrees above average, and rainfall is forecast to be slightly below average.

Keep It Clear – We Work Here

SECO Energy Services Specialists are auditing equipment to ensure a safe, clear work zone for our employees and contractors. Plants, fences, shrubbery, lawn ornaments and other obstructions placed too close to SECO’s equipment are hazardous and must be removed.

SECO personnel and contractors perform outage restoration and maintenance on energized equipment using an eight-foot hot stick. Often, multiple personnel work on the equipment as a team; therefore, a clear work zone is necessary to complete their work safely.

Safety is our top priority. We want our employees to return home to their families safely at the end of their shift. Keep the area surrounding electric equipment clear. This equipment includes padmount transformers, flush-mounted and small pedestal secondary enclosures, meters and poles.

Not only are obstructions a safety hazard to employees and contractors, they create longer restoration times. During an outage, if crews cannot access equipment safely or must perform landscaping tasks before restoration can begin, you and your neighbors will be out of service for an extended time.

Remove obstructions before auditors arrive in your neighborhood. Read our clearance requirements and view clearance diagrams online. Thank you in advance for your cooperation.

Toys for Tots

SECO Energy employees ended 2020 in a flurry of giving with our annual Marine Toys for Tots drive. Employees donated hundreds of bicycles, tricycles and other toys for the event. 2020 was a challenging year for some local families who relied on Toys for Tots to put presents under the Christmas tree.

SECO’s Pennies from Heaven program chipped in $5,000 to Toys for Tots organizations as donation matches in Citrus, Lake, Marion and Sumter Counties. Marine Toys for Tots is a top-rated charity. 96% of funds collected are used to supply children’s gifts. Since 1947, the program has collected over 584 million toys and delivered hope and gifts to 265 million children.

Members also dropped off toys at our five Member Service Center locations. Thank you, members, for supporting SECO Energy’s employee-led toy drive and our Pennies from Heaven program.

Your spare change can change lives in our local communities. Enroll in our Pennies from Heaven program to round up your monthly bill to the nearest dollar. The pennies donated support member bill payment assistance and local, worthy causes. Enroll in Pennies from Heaven online. SmartHub users can enroll on the desktop or app version, click Billing & Payment Pennies from Heaven.

EV Charger Winner!

Edwin Acosta from Clermont is the December winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

January 2021 SECO News Word Search

Brighten your day with this month’s word search. Read the January 2021 SECO News articles and find the key words. Happy New Year!

Solar Spotlight – Is Solar Right for You?

Members often ask SECO Energy for assistance in determining if an investment in a solar system is the right choice for their home and family. Investing in a solar photovoltaic system can help you reduce your use of utility-supplied power. But is solar energy cost-effective for you?

First, consider the initial cost of the investment. Reducing your utility-supplied power will reduce your SECO bill, but it won’t eliminate it. Unless you go completely off the grid, your home will consume utility power when the sun isn’t shining – at night, on cloudy days and cold mornings before the sun comes up. Compare the purchase price, finance charges and utility-supplied power costs to your SECO usage and costs without a solar system.

Location, location, location – will your roof support a solar system? Are there trees blocking the panels from the sun? Also consider the orientation of the solar system. Panels facing south are the best, followed by east- and west-facing panels. SECO does not recommend north-facing panels because of production loss.

Next, consider the solar system size that will meet your needs. Before purchasing a solar system, you should review your historical kilowatt hour (kWh) usage. Compare the number of kWhs consumed by your home over the last 24 months to the amount of kWhs the system can produce. Remember that a salesperson’s production calculations are based on perfect conditions – panels facing due south, on a day with full sun, no clouds and no shade.

Here’s a mathematical breakdown of purchase price and production capability of a 5 kW system with panels facing south:

Finally, do your research before signing a contract and contact SECO’s trained Energy Specialists to help you run the numbers. Upon request, our team will conduct a solar assessment at your home or business. The Specialist will review your historical usage data and use a Solar Pathfinder tool to determine if your home is conducive to solar. SECO partners with members who choose to invest in solar. We won’t try to dissuade you; we will present you with facts and data that you can use to make a wise choice.

Learn more about solar power online. Read our solar FAQs, learn about the interconnection process, view a sample bill and complete the Solar Estimator for a quick kWh use and solar capacity comparison. Contact SECO Energy’s solar group or visit our Contact page.

Source: www.pvwatts.nrel.gov

System Improvement – Blitchton Substatioin Conversion

SECO Energy is your not-for-profit electric cooperative committed to providing safe, reliable and afford-able service. Recently, members served by our Blitchton substation in northwest Marion and parts of Levy County were notified of an upcoming system improvement project to increase the substation’s voltage from 7,200 to 14,400.

Unfortunately, both Hurricane Dorian in September 2019, and Tropical Storm Eta in November 2020, derailed the project’s schedule. The project is rescheduled for January 2021. If you are a member who is affected by the substation upgrade, you will have received a letter via USPS and electronic notification via email, text or voice. If you’ve lost the letter or are unsure if your home or business is affected, visit our Contact page and select the Blitchton Project Map. Search for your address to identify your outage date/timeframe.

The upgrade will improve members’ service reliability in the area. Members, we appreciate your patience and cooperation as we complete the Blitchton substation upgrade system improvement project.

Energy-Efficiency Extra – Resolve to Save With ENERGY STAR

Happy New Year! Make a New Year’s resolution to reduce your energy usage and save on your electric bill. Look for the ENERGY STAR label when buying or upgrading your home’s appliances, water heater, HVAC system, electronics and more. An ENERGY STAR-rated product’s initial purchase price may be higher, but its lower lifetime costs offset the upfront costs.

The bright yellow and black ENERGY STAR label compares the product’s estimated yearly electricity use in kWh to other models. Also, look for the estimated annual operating expense in U.S. dollars based on the national electricity cost. These numbers will help you determine the operating cost over the average lifespan of the product.

ENERGY STAR-rated products are among the most efficient available. Look for doors, skylights, windows, roofing materials, insulation, light bulbs and more products with the ENERGY STAR label.

Are you interested in seeing the math associated with your energy usage? Calculate the monthly or yearly cost of the common appliances and devices in your home with our online Energy Estimator. Submit your email address to receive no-cost and low-cost energy-savings suggestions via email.

Read the full January 2021 SECO News online.

SECO News, December 2020

Duncan’s Digest – 2021 United Way Pledge Drive

SECO Energy employees have been exceptionally generous this year. Their philanthropic spirit is fostered by one of our Cooperative Principles: Concern for Community. Many employees, some who are not members themselves, have joined me in supporting SECO’s Pennies from Heaven charitable fund. Employee and member donations to Pennies from Heaven have funded member bill payment assistance and provided funds for local food banks experiencing critical shortages.Employees have also donated generously to our yearly Toys for Tots donation drive.

SECO employees recognize that local community help is needed year-round and not only during the Christmas season. For this reason, employees take part in an annual employee-funded United Way Pledge Drive. This year has been challenging for some local families who have struggled through the COVID-19 pandemic and resulting shutdown. The need may well extend into next year.

For our 2021 United Way Pledge Drive, employees willingly pledged $61,433 to United Ways in ten local counties. This donation makes a big difference in the lives of local families. SECO’s 400+ employees live in or near the counties we serve, and employees choose the county where their donated dollars will benefit.

The bulk of our employees live in Citrus, Lake, Marion and Sumter Counties, and these counties received the highest dollar amounts in donations. The breakdown by county is:

Lake and Sumter: $29,508

Marion: $20,885

Citrus: $6,023

Other Counties (Gilchrist, Hernando, Levy, Orange, Pasco and Polk): $5,017

Total: $61,433

Join SECO employees in their effort to promote the United Way’s mission to improve lives by mobilizing the caring power of communities to advance the common good. Education, income and health care are United Way’s key focuses. Visit United Way to donate or volunteer.

I am grateful for our employees’ generosity and dedication to our members and the communities we serve. From the SECO family to yours, Merry Christmas and Happy New Year!

Sincerely,

Jim Duncan

Chief Executive Officer

Engage With Electra to Win

Earlier this year, SECO Energy upgraded its phone system to a new, user-friendly interactive voice response (IVR) system. Our virtual agent’s name is Electra, and she is available 24 hours a day, 7 days a week.

Engage with Electra to win! Starting December 1, members who interact with Electra virtually and don’t request a SECO member service representative will be eligible to win a $25 gift card. We’ll draw one winner each week.

Electra is multi-functional. She can answer thousands of calls virtually and save you from waiting on hold for rep assistance.

BILLING INQUIRIES: Ask Electra “What is my balance?” or ask her “What is the due date?” Need more billing information? Electra can answer questions such as “What was my last payment amount?” or “When was my last payment date?”

PAY YOUR BILL: Tell Electra “Pay my bill,” and she will transfer you to our PayNow payment processor. You can pay your bill by phone using a credit or debit card or electronic check without a convenience fee.

PAYMENT ARRANGEMENT*: Ask for a “Payment Arrangement” or an “Extension.” Electra will schedule terms – all without you having to speak with a rep.

DISCONNECT SERVICE: If you’re moving out of SECO’s service area and need to disconnect service, tell Electra to “Disconnect Service.” Please provide Electra with a forwarding address for future Capital Credit returns.

REPORT A POWER OUTAGE/UPDATE OUTAGE NOTIFICATIONS: Call Electra to report a power outage. Say the word “Outage,” and she will guide you through easy prompts to report the outage for you. To update your outage notifications, say “Update Notifications.” If you’re calling from a cell phone, Electra will ask if you want her to text you a link to StormCenter to update your outage notification preferences on your smartphone or tablet.

CHECK OUTAGE STATUS: Electra can give you details on the status of a current outage. Just say “Check Status,” and Electra will provide the crew status, estimated restoration time and outage cause if known.

REPORT AN AREA LIGHT OUTAGE: Find an area light issue? Just locate the pole number, call Electra and say “Report an Area Light Outage.” Read page four to learn how you can report area light outages online 24/7 with SECO Energy’s LightFinder tool on StormCenter.

SERVICE TROUBLE: Experiencing a service problem such as partial power or a wire down? Call Electra and say “Service Trouble.” Electra will automatically create a service trouble ticket.

Call Electra at (352) 793-3801 and let her assist you virtually for a chance to win a $25 gift card each week. Winning account must be active at the time of the drawing. Look for the first month’s weekly winners in February 2021 SECO News.

Good luck!

*Electra can schedule a payment arrangement for eligible accounts only.

Area Light Out? Report it Online

Need to report a malfunctioning area light? Report a light that is completely off, flickering or staying on during the day using our easy and convenient online tool called LightFinder, which is available through SECO Energy’s StormCenter platform.

Visit StormCenter 24/7 to report power outages, report area light malfunctions, update your communications preferences and more. To report an area light outage, choose the LightFinder tile. Enter the area light pole number or near address in the search bar, then click on the light icon to report the lighting issue. Review the light’s details and add comments if needed. Include your email address in the submission to receive updates about the light’s repair status.

A green light icon indicates there is no known area light issue. When an area light trouble ticket is issued, the icon turns red. Lights represented by an orange icon have been repaired in the last 24 hours. Member-owned lights are shown as a blue icon, and a gray icon indicates an inactive light.

SECO repairs most area light issues in less than 24 hours.

EV Charger Winner

Richard and Jill Nash from Clermont are the November winners of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

StormCenter Word Search

SECO Energy’s StormCenter outage and communications platform is available online 24 hours a day, 7 days a week. Report power outages, area light malfunctions and update or enroll in outage notifications. Visit StormCenter online.

Save Energy With a Smart Thermostat

Give yourself the gift of energy savings this holiday season. Invest in an ENERGY STAR rated smart thermostat to take the guesswork out of indoor temperature settings and to reduce your energy costs.

Smart thermostats are Wi-Fi-enabled devices controlled with your smartphone, tablet, smart speaker or other device connected to the internet. Installing a smart thermostat allows you to schedule your home’s temperatures for comfort. Some units learn your habits and preferences. Smart thermostats will provide you with data on your home’s energy use and other features.

The recommended thermostat setting for energy efficiency is no lower than 78 degrees in the summer and no higher than 68 degrees in the winter. You can save 6 to 8% annually for each degree higher you set the thermostat during the summer and reduce your heating costs by 3 to 5% in winter for each degree you lower the thermostat.

Bright Idea: If you’re going on vacation, set the thermostat to 82 degrees in the summer or 55 degrees in the winter.

Advice from The Old Farmer’s Almanac

Say goodbye, 2020, and hello to 2021. The Old Farmer’s Almanac shares ideas for us to embrace a healthier lifestyle. Make a 2021 resolution to spend at least 120 minutes outdoors each week, schedule doctors’ visits and add online aerobics classes to your workout routine. Give your health a boost by adopting a dog or cat. 92% of dog owners believe their dog makes them healthier, and 85% of cat owners feel the same.

Some of the fun trends for 2021 are restaurants using edible tableware, paperless menus and local farmers selling produce and veggies in traditional supermarkets. Also making a comeback are houseplants and native plant designs in outdoor landscapes.

Surgeo Picks a Winner

Congratulations, Harriette Lowrey from The Villages who won a free one-year Surge MitiGator lease! We chose Ms. Lowrey’s name at random from all members subscribed to SECO Energy’s Surge MitiGator protection on or before October 31.

Take Surgeo’s advice and enroll in SECO Energy’s Surge MitiGator protection to take the bite out of damaging surges and spikes. Our meter-based surge arrester helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator is designed to protects your home’s large-motor appliances.

You can lease the MitiGator for only $5.95 plus tax per month plus $25 installation fee. The purchase price ranges from $349 to $399, with installation included. To enroll online or review the MitiGator warranty, visit Surge MitiGator online.

Read the full December 2020 SECO News online.

SECO News, November 2020

Duncan’s Digest – Capital Credits – Co-op Membership Pays $6.1 Million

Last month I announced a higher member-favorable Power Cost Adjustment (PCA) or “Hot Bucks” credit. This month, I have more good financial news. During the September Trustees’ Meeting, your Board approved a record-high Capital Credit retirement of $6.1 million to current and former members. Look for your Capital Credit retirement on your November bill.

The concept of Capital Credits is unique to not-for-profit, cooperatively structured businesses. You and your fellow 210,000+ cooperative members own a portion of SECO Energy’s equity. Your energy purchases build patronage capital. Ownership is defined through the annual process of allocating each member’s share of the co-op’s margins from the prior year. Individual Capital Credit allocations represent the percentage of the yearly amount of electric service purchased by each member.

Capital Credits are the accumulation of all prior years’ revenues after the co-op’s operating costs and expenses are paid. These credits are allocated on a pro-rata basis to each SECO member’s account as Capital Credits. Annually, SECO examines the cooperative’s financial position and makes a recommendation to the Board of Trustees on the “retirement” of Capital Credits. This year’s $6.1 million retirement means SECO is returning a portion of the cooperative’s equity to current and former members.

Current members will see the retirement amount on the November billing statement as a line item labeled “Capital Credit Ret.” All active commercial members with retirements over $600 will receive a check. Former members who receive a retirement over $10 will receive a check as long as they’ve kept SECO advised of an updated mailing address. If you move out of SECO’s service area, keep your mailing address updated so we can send future Capital Credit retirements your way.

For many, the COVID-19 pandemic and economic uncertainty of 2020 have been stressful. I am pleased that our members will receive a tangible benefit of the not-for-profit cooperative business model with a $6.1 million Capital Credit retirement this year. Since we energized the first few hundred members’ services in 1938 as Sumter Electric Cooperative, Inc. to now doing business as SECO Energy, we have retired $72.9 million to current and former members.

It is our privilege to be your electric provider.

Sincerely,

Jim Duncan

Chief Executive Officer

Duncan’s Digest Extra – Prepaid Meter Upgrade Serves as AMI Pilot Project

You’re hearing from me twice this month due to important news that will affect the 6,300 members currently enrolled in the SECO Energy MyWay PrePay program.

Currently, the prepaid program uses an electric meter with an older cellular data communications system to send automated daily meter readings back to SECO. Members enrolled in the prepaid program can log in to their online accounts/apps to view their daily energy use and to use a flexible “pay-as-you-go” approach to their energy use.

Unfortunately, the cellular communications infrastructure currently used in these meters is becoming outdated with the advent of LTE and 5G. The meters and backbone system must be updated to remain operational as a prepaid program before year-end 2020. At the same time, this equipment upgrade allows SECO to fulfill a secondary purpose as a pilot project for a potential future AMI (Advanced Metering Infrastructure) system. Lastly, it allows SECO to offer a future time-of-use (TOU) rate to members with electric vehicles to save money by charging in lower-cost off-peak periods.

We have partnered with Honeywell to replace the existing and soon-to-be outdated prepaid meters with a device that offers more advanced utility-based capabilities. Recently, Honeywell joined forces with Verizon to bring AMI meters to utilities using 4G/5G Long Term Evolution (LTE) cellular data. The new AMI meters use two-way communication protocol between the utility database and the meter using the same data communications infrastructure used in your cell phones.

In November and December, SECO-contracted technicians will replace old prepaid meters with new Honeywell AMI meters that use Verizon cellular communications technology. Bringing an AMI program into our service area with its mix of rural, suburban and metropolitan areas will be a technical challenge. This pilot project using Honeywell’s meter and Verizon’s latest cellular technology may well prove to be the answer to our members’ needs.

Immediately upon installation at our prepaid account locations, the new Honeywell AMI meters will supply daily usage readings through two-way communication protocol. In the future when the Meter Data Management system is integrated with SECO’s online account platform, Smart Hub, members with the Honeywell meters will be able to see 15-minute interval usage data – to have an even closer look into their energy use habits.

AMI systems save significant labor dollars for many utilities. The new Honeywell meter also offers SECO the ability to detect outages, troubleshoot and reconnect/disconnect service remotely – which means improved efficiency for SECO and faster service for members who need to transfer service in a move, disconnect service or establish brand new service with SECO.

We have high hopes for the success of this pilot project and will review results with SECO’s Board of Trustees. If the system is successful, the Board may decide to move forward with systemwide AMI deployment in the future after evaluating a full business case. This will pave the way for all of our members to benefit from a more advanced look at their energy usage behavior and the ability to embrace energy efficiency measures if they so choose.

AMI FAQ

WHO WILL INSTALL THE AMI METER?

A SECO-contracted meter technician will install the new AMI meter and remove the old one. All SECO contractors carry company ID, and their trucks are clearly marked with a SECO Energy Authorized Contractor decal.

WILL MY SERVICE BE INTERRUPTED WHILE THE METER IS REPLACED?

Yes, but just briefly. You will experience a brief interruption of a few minutes while the meter is exchanged. Technicians will courtesy knock before performing the meter exchange and will leave a door hanger as well. You do not need to be home for the meter exchange.

WILL THE METER’S CELLULAR TRANSMISSION AFFECT OTHER DEVICES IN MY HOME?

No. The cellular data of other devices in your home will not be affected or interrupted.

IS THE HONEYWELL METER SAFE?

Yes. The Honeywell meter uses an industry standard cellular communications system, just like your cell phone. The components of the meter and communication module are UL (Underwriter Laboratories) certified.

WHAT ARE SOME OF THE ENHANCED CAPABILITIES OF AMI METERS?

A fully-developed AMI system allows members to review their energy usage in almost real-time. SECO can transfer, reconnect/disconnect, and troubleshoot the service remotely. When an AMI system is deployed for all members, you can choose your billing date, set usage threshold alerts, have access to money-saving dynamic rates and much more.

I AM A MYWAY PREPAY MEMBER WHO WOULD LIKE TO OPT-OUT OF RECEIVING AN AMI METER. WHAT CAN I DO?

Without an AMI capable meter, the prepaid program cannot function properly. At this time, MyWay PrePay members can choose to unenroll from the prepaid program by requesting to change their account type to a postpaid, traditionally billed account if they would like to opt-out. Members can visit Contact Us, call or email Customer Service to opt out.

NOTE: Postpaid accounts are subject to a security deposit. SECO will complete an Equifax Utility Score Check upon request to change a prepaid account to a postpaid, traditionally billed account.

Toys for Tots

Once again, SECO Energy employees are spreading Christmas cheer by taking part in our annual corporate Marine Corps Reserve Toys for Tots drive. We’ve had friendly competition between employees and departments in years past to collect the most bicycles and other donated toys. SECO Energy’s Pennies from Heaven program has pledged $5,000 this year to complement employees’ Toys for Tots donations.

Retired Marines and other volunteers operate Toys for Tots. Volunteers pick up donations and distribute the toys to children in need. All donated toys stay local and are distributed in the area they were donated. We foresee a great need for children’s toys this year as many local families were affected by the COVID-19 shutdown.

Members can take part, as well. Join SECO in spreading Christmas joy by donating a new unwrapped toy for our annual Toys for Tots drive. Our five Member Service Centers in Eustis, Groveland, Inverness, Ocala or Sumterville serve as public drop-off locations from November 2 to December 7.

SECO Energy’s Pennies from Heaven program rounds up members’ bills to the nearest dollar and uses the extra pennies to help members who need bill payment assistance or donations for local charitable causes such as Toys for Tots. If you would like to join your fellow cooperative members in making a difference in our communities one penny at a time, visit Pennies from Heaven to enroll in the program. Thank you in advance for your generosity.

Members who would like to register to receive toys donated through Toys for Tots can Request a Toy on their website.

EV Charger Winner!

Justin Allender from Clermont is the October winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

Toys for Tots Word Search

Get into the holiday spirit by completing our Toys for Tots Word Search. Donate a new, unwrapped toy for Toys for Tots at one of our Member Service Centers from November 2 to December 7.

Safety Corner Decorating Safely

Do you live in a neighborhood with area light posts/poles? Please refrain from using these to display your holiday decorations. For safety reasons, SECO does not allow members or homeowners’ associations to use our poles for decorating purposes. Light poles and posts are not made for or rated for the added weight of decorations, signs or banners.

We also prohibit members from adding decorations, signs, advertisements, banners or sports equipment to SECO poles. Nailing, stapling or tacking items to poles degrades their structural integrity. Sharp protrusions can also injure or puncture a SECO employee or contractor or damage their protective equipment such as gloves and sleeves. The pole’s ground wire can also be damaged. More important, we don’t want our members to be injured while hanging lights or decorations from a pole not meant to support the weight of the décor or ladder leaned against it.

Learn more about our Keep It Clear – We Work Here safe clearance requirements around poles, meters, transformers and secondary enclosures.

Advice from The Old Farmer’s Almanac & USDA Weather Stats

SECO Energy’s service territory falls into the Department of Agriculture’s “Zone 9” for plant hardiness. Zones are determined by the average annual extreme temperature over the last 30 years in the area. Zone 9’s extreme minimum temps range from 20-30 degrees Fahrenheit – which is quite warm compared to the rest of the nation. Visit the USDA.gov website to learn more about plant hardiness zones.

Plant bulbs this fall for beautiful blooms in the spring. For a winter flower garden, The Old Farmer’s Almanac recommends planting grape hyacinth or winter aconite. Create spring blooms by planting bluebells, daffodils, fritillary, bearded or Siberian iris, ornamental onion and spring starflowers. These bulb varieties like well-drained soil and full sun – perfect for Florida!

Energy-Efficiency Extra Scheduled an HVAC Tune-Up

Fall is officially here, and cooler temperatures have arrived in Central Florida. Before the winter chill sets in, schedule an HVAC tune-up with a licensed technician. HVAC units that receive regular service function more efficiently and use less energy to heat (or cool) your home.

Preventative maintenance will extend the life of your HVAC unit and help you avoid an unexpected, costly repair bill. Set a calendar reminder to change your unit’s air filter monthly or follow the manufacturer’s suggested filter change schedule.

For more energy-efficiency tools, visit our Energy Efficiency page. Our Home Energy Assessment is an online energy audit that provides energy-efficiency advice tailored to your home’s features and lifestyle. The Energy Estimator calculates the amount of energy used and associated costs for the electronics, appliances and just about anything that uses electricity in your home. Submit with an email address to receive low-cost energy-efficiency tips specific to your home.

Read the full November 2020 SECO News online.

SECO News, October 2020

Duncan’s Digest – Power Cost Adjustment Lowers Bills

SECO Energy’s mission is to construct, maintain and restore the electric system that serves over 210,000 homes and businesses in the counties we serve. As a not-for-profit electric cooperative that operates for our members, we are proud to provide safe, reliable, affordable electric service and offer world-class customer service.

This month I have good news to share – SECO is once again lowering the cost of electric service. Beginning October 1, we are applying a higher member-favorable Power Cost Adjustment (PCA) credit to your bill. The PCA appears as a line item on your monthly bill titled “Hot Bucks.”

Since January 1, 2020, our rate for the first 1,000 kilowatt-hours (kWh) consumed has been $116.90. The reduction on October 1 will lower the amount by $4.50 per 1,000 kWh to $112.40 or approximately 4 percent.

The monthly bill’s PCA factor fluctuates based on the amount SECO pays for power purchased from our wholesale provider Seminole Electric Cooperative, Inc. We work closely with Seminole to ensure the lowest rates possible for members. When the wholesale cost of purchased power decreases, we pass the savings along to you.

Providing affordable electric service is a high priority for a not-for-profit electric cooperative like SECO. Going back to January 2014, the rate for 1,000 kWh was $127.75. We applied several member-favorable PCA adjustments since early 2014 to correspond with fuel cost decreases. There were times when fuel costs rose and we had to adjust the PCA to reflect the increase but for the most part, the PCA changes have consistently lowered members’ bills.

Between January 1, 2014, and October 1, 2020, the price for 1,000 kWh of electricity has decreased by $15.35 or over 12 percent.

SECO also wants to help you use our product efficiently and reduce your monthly energy consumption. Visit our Energy Efficiency page to complete the Home Energy Assessment for an online energy audit. Try the Energy Estimator to calculate the energy use and costs for your electronics, lighting, appliances and more.

The relationship between members and their electric cooperative is unique. It’s rare that a company wants you to use less of its product at a lower cost. That’s the cooperative difference. It is our privilege to serve as your electric provider.

Sincerely,

Jim Duncan

Chief Executive Officer

Phantom Load – It’s a Real Scare

Many everyday electronics consume electricity when plugged into an outlet even when turned “off.” TVs, DVD players, computer equipment, game or audio systems, cable boxes and phone or device chargers are the common culprits. This small amount of energy consumption called phantom load adds up to a real energy consumption trick.

Past studies estimate that phantom load is responsible for 10 to 20% of residential electricity consumption in the United States alone. Homes may have 20 to 40 sources of phantom load. The Department of Energy’s (DOE) website at energy.gov references a Lawrence Berkeley National Laboratory study that promotes electric power strips. Instead of unplugging multiple devices, a flip of the power strip switch turns off all devices plugged into the strip. Smart plugs are also available for devices such as cell phones that stop using electricity when the battery is charged.

What are some opportunities to scare away phantom load in your home? An old electric clock or TV in a spare bedroom? A battery charger for a forgotten tool? How about a computer and printer that is in use only once a week?

Ready to battle phantom load? Unplugging appliances and resetting clocks can be a chore. Our online Energy Estimator calculates the energy used and costs for common electronics and appliances in your home.

Don’t be scared – SECO’s Energy Estimator tool is available at no cost to you along with the Home Energy Assessment. Submit your Estimator with your email address and we’ll send you additional energy-efficiency treats – no tricks here. Both tools provide energy-efficiency advice tailored to the Energy home.

Advice from The Old Farmer’s Almanac

Autumn/winter skies offer planetary treat. The Old Farmer’s Almanac recommends looking for Mercury, Venus, Mars, Jupiter and Saturn in the autumn and winter skies. Mercury’s position closest to the sun makes it visible during twilight hours in November and December, and Venus is visible as a morning star. Mars is visible all night on October 13 and will continue to be brightly visible through 2020. Jupiter will be visible during the first half of the night in autumn but will pass near Saturn in winter. Look for Jupiter and Saturn to pass closely during the solstice on December 21. Saturn is visible before midnight through autumn. Remember, Jupiter is much brighter than Saturn.

StormCenter

Visit StormCenter to view our interactive outage map, subscribe to email, text and voice notifications for outages, check the status of an existing outage and more. You’ll find storm preparation tips and guidance in our Hurricane Handbook online.

Keep It Clear – We Work Here

Safety is our top core value at SECO Energy. Our Keep It Clear – We Work Here campaign promotes and ensures a safe working environment for our employees and contractors.

Members sometimes place obstructions such as plants, fences, shrubbery and other lawn items that block personnel’s safe access to SECO equipment. Members are responsible for keeping SECO-owned equipment and the area surrounding equipment clear. Obstructions are a safety hazard to employees and contractors and create longer restoration times.

The whyfors of the need for clearance on all sides are safety driven. Multiple employees work on this type of equipment while it’s energized – often in the dark and in adverse weather conditions. Our focus is on the safety of our field employees and contractors who maneuver around equipment with eight-foot hot sticks and bulky testing equipment. Battling shrubs, potted plants, fencing, bird baths, sharp objects and other obstructions can delay restoring power and prevent us from doing so safely. One slip or a difference of a sliver of an inch could result in an employee or contractor getting seriously injured or killed.

We are conducting equipment inspections across the service area. View the diagrams and photos on the opposite page as a clearance guide for transformers, secondary enclosures and meters. In addition to this SECO News article, you will be receiving email, text or voice notifications warning to clear obstructions around electric equipment. If you have an obstruction and an Energy Services Specialist must visit the property after multiple attempts to garner cooperation, disconnection of service may occur. This step is a last resort but one that is supported by our Terms & Conditions of Service.

Visit our Keep It Clear – We Work Here page if you have questions.

EV Charger Winners

We have two EV Level Two charger winners to announce this month. Frank Maglio from The Villages is the August winner. We dropped by Mr. and Mrs. Maglio’s home to deliver the EV charger. The couple already has an electric hybrid Ford Fusion and was so excited to be a winner! Simon Johnson from Clermont is the September winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

Winner’s Circle

Congratulations to Jerome Szelak of Leesburg, who is the winner of a Nest Learning Thermostat. In a July SECO News promotion, we entered all members enrolled in surge protection by August 15 in this prize drawing. Mr. Szelak’s name was drawn at random from thousands of Surge MitiGator enrollees.

Scam Alert – Solar Scams

Scam artists have new tricks up their sleeves. We hear more and more from members who are concerned about solar scams. Remember these wise words: If it sounds too good to be true, it’s most likely a trick.

The latest solar scams are installers posing as SECO Energy contractors. Members report seeing groups of people walk up and down the streets in neighborhoods insisting that all residents must be on a “solar plan” or SECO will receive a fine. They threaten that SECO will raise rates astronomically and attempt to harass or intimidate you into investing in a solar array that may cost you big bucks.

Slam the door on these scammers! They are not authorized SECO Energy contractors. We do not force members to enroll in “solar plans” or buy expensive equipment.

You may have seen posts on social media or yard signs advertising “free solar” or “no electric bill solar.” These claims are also too good to be true. Solar panels and their installation are expensive and never “free.” This claim often relates to leasing solar panels. Here’s how it typically works: The homeowner enters into a lease agreement or a power purchase agreement (PPA) with a solar installer. The system belongs to the solar company, not the homeowner. The company then sells the energy produced back to you at a fixed price per kilowatt hour (kWh). If kWh rates go down at your local utility, you are stuck paying the solar company the fixed rate. The homeowner is still connected to the utility grid and now pays a bill to the solar contractor and their local utility. You’ll also likely end up with a lien on your home until the system is paid off – whether you lease or finance the system.

A competent, reputable solar installer will meet with you to determine your goals when installing a solar system on your home. They will review your recent consumption history to help you choose the system size that meets your needs. They will not make promises that are too good to be true. Homeowners with solar panel systems interconnected to SECO’s electric system still receive a monthly bill. Members who have solar systems without battery or generator backup will continue to use utility-supplied power at night or when the sun isn’t shining and are billed a monthly customer charge. Homeowners will not have power during a utility outage unless they invest in a robust battery or generator backup system.

SECO Energy is a partner for members who choose to reduce their utility-supplied power by installing a solar system. We will not try and dissuade you from choosing to reduce your utility-supplied power by investing in solar. Our Energy Services team specializes in solar system knowledge and will be happy to help you navigate the false advertising and claims made by less-than-reputable solar contractors and installers.

We have a host of resources online, visit the Is Solar Right for You? page. You’ll find an FAQ section, view a sample solar bill, a net metering explanation and independent resources to research the facts and dispel solar myths and false claims. If you decide solar is right for you, SECO provides an easy to navigate online Interconnection Platform where you and your contractor will collaboratively plan your system installation.

Read the full October 2020 SECO News online.

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