StormCenter logo

Archive

SECO News February-March 2024

I am proud to report that SECO Energy continues to be a member satisfaction leader. SECO Energy completed its annual member-wide customer satisfaction survey, where over 1,700 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States.

 

Wynn's Wire

 

For 2023, SECO Energy received an ACSI score of “89” out of a maximum score of “100.” [1] SECO’s score is higher than all publicly measured investor-owned utility scores, cooperative utility scores, and municipal utility scores. SECO Energy’s score of “89” places the not-for-profit electric cooperative 17 points higher than the average investor-owned utility score of 72, as well as 18 points higher than the average municipal utilities score of 71, per the industry ratings in the 2023 ACSI Utility Sector Report.

 

Not only is SECO’s 2023 ACSI score of 89 higher than the average investor-owned utility or municipal utility score, but our score is also higher than the average cooperative utility. SECO scored 15 points higher than the average cooperative utility. For more information, please visit www.theacsi.org.

 

ACSI is the only national cross-industry customer satisfaction measure representing the U.S. economy. A wide range of industries and organizations of all types count on ACSI methodology to obtain science-based insights across the complete arc of the customer experience.

 

Thank you, members, for recognizing our commitment to outstanding member satisfaction and engagement. We are 100% committed to engaging with you and making sure SECO and its 400+ employees fulfill our mission to provide reliable and innovative energy services. Earning your trust is an accomplishment like no other.

 

Best regards,

 

Curtis Wynn

Chief Executive Officer

 

[1] Results based on data provided by SECO Energy, collected between December 4 and 8, 2023. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

 


 

SECO News February - March 2024 A Message from Shannon Wright SECO Energy 2024 Scholarship Program

 

SECO Energy practices the seven Cooperative Principles through our efforts to achieve our Mission, Vision and Core Values. Our annual Scholarship Program is one such initiative that embodies the principles of Concern for Community and Education, Training, and Information.

 

SECO Energy’s Board of Trustees has approved $36,000 to fund the 2024 Scholarship Program. Up to twelve graduating high school seniors living in a home served by SECO will be awarded a $3,000 scholarship designed to ease the financial burden of pursuing higher education at an accredited institution in Florida.

 

As the labor pool in the energy industry narrows, cultivating and retaining local talent is critical. SECO Energy is seeking applicants who stand out in math and science and are keen on forging a career in energy-related fields. Whether technology, business, engineering, or mathematics, we support students with a passion for powering the future.

 

ELIGIBILITY CRITERIA:

 

• Eligible candidates must graduate from high school by the end of the 2023-2024 academic year (May/June) and enroll in a Florida-based college, university, or technical school by the conclusion of the same year.
• Applicants must reside in a household within SECO Energy’s service area or live with a parent or legal guardian who is an active SECO Energy member.
• Special consideration will be given to those seeking a STEM-related degree or aiming for a career in the energy sector. Relevant majors include computer science, mechanical engineering, electrical engineering, chemical, nuclear, environmental, civil, agricultural/biological, industrial, materials science, and various branches of mathematics.

 

EVALUATION PROCESS

 

When assessing applicants, SECO Energy will weigh financial need, academic accomplishments, community engagement, quality of the personal statement or essay, and relevance of the candidate’s major in preparation for a STEM-related or energy sector career.

 

APPLICATION DETAILS
Applications for the 2024 Scholarship Program are available online at SECOEnergy.com > Your Co-op > Scholarships. Completed applications must be submitted to SECO Energy by 5:00 p.m. on Monday, April 1, 2024.

 

For inquiries regarding SECO Energy’s 2024 Scholarship Program, please contact our Communications team.

 

GOOD LUCK, APPLICANTS!

 


 

SECO News February - March 2024 StormCenter and LightFinder Power and Area Light Outage Reporting

StormCenter is SECO Energy’s online outage reporting center. Not only can you report power outages using your smartphone or tablet, but SECO will also send you outage updates via email, text, voice message, or all three.

 

Reporting a new outage or checking the status of an existing outage with your smartphone or tablet is easy. To report an outage, visit SECOEnergy.com > StormCenter and click
“Report Outage.” Enter the account holder’s last name and house number (or the account number or phone number). To find the status of a current outage, click on the “Check Status” tab.

 

Make sure you’re enrolled in outage notifications via email, text or voice message or a combination of the three. Once service is restored, we’ll send you a message that includes the outage cause and restoration time. You can also set do not disturb times. To choose notification preferences, visit SECOEnergy.com > StormCenter and click the “Manage Notifications” tab.

 

StormCenter allows you to report an area light malfunction, too. Choose LightFinder through the StormCenter platform to report area light malfunctions 24/7, including weekends, quickly and conveniently online. To report an area light that is completely out, flickering, or shining during daylight hours, visit SECOEnergy.com > StormCenter and choose “LightFinder.” In the search bar at the top left of the LightFinder map, enter the pole number or closest address. An icon represents each light. Working lights are shown as a green icon, while a red icon is a light that has already been reported as malfunctioning. The icon is orange if the light has been repaired in the last 24 hours. A gray icon represents an inactive light, and a blue icon is a member-owned light, which is the member’s responsibility to repair.

 

After completing the brief reporting form, remember to provide your email address to receive timely updates regarding the status of the light repair. Area lights are repaired as soon as possible. In most cases, repairs are completed within 24 hours.

 


 

SECO News February - March 2024 Energizing 2024 Landstone Substation Fuels Growth in Sumter County

 

The massive construction of Middleton, one of the newest communities in The Villages, continues rapidly. New homes, businesses, and schools are being built to support Sumter County’s population increase. As the community grows, so will the demand for reliable, affordable energy. SECO Energy’s newest advanced substation, our 50th called Landstone, plays a vital role in meeting this demand.

 

Central Florida and SECO Energy’s service area is growing. With this growth comes the critical need for a reliable and robust electrical infrastructure. SECO is strategically building and planning for growth to continue long into the future. Landstone, with its two 56-megavolt amp (MVA) power transformers, is the key to ensuring thousands of homes and businesses receive the necessary electricity.

 

Landstone utilizes two Duke Energy transmission lines in a looped configuration, creating redundancy that increases reliability for members served from the nearby Federal substation. By design, crews can restore service to members served by either substation through distribution backfeeding. This redundancy decreases the length of service interruptions and supports growing demand.

 

To view your area’s system improvements and expansion projects, visit us online at SECOEnergy.com > Contact > System Improvement Map.

 

Read the full February-March 2024 SECO News.

SECO News November 2022

SECO News November 2022 Message From District 6 Trustee Mike Muffett

Dear Members,

 

Your SECO Energy Board of Trustees unanimously approved a Capital Credits retirement of $2.9 million to current and former members. Look for your Capital Credits retirement amount on your November billing statement.

 

Sumter Electric brought electricity to rural residents of Central Florida through the Rural Electrification Act (REA). In 1938, the cooperative energized its first 400 meters. Now doing business as SECO Energy, we have grown into a regional utility that serves over 225,000 homes and businesses in seven Central Florida counties. We pay tribute to our cooperative founding – rooted in serving impoverished, disenfranchised and hard-to-reach residents who were not provided with electric service by investor-owned utilities.  

 

Capital Credits are a unique financial component of cooperatively structured, not-for-profit businesses. As a member, you are a partial owner of the cooperative. Since our founding, we have regularly retired/returned a portion of the cooperative’s equity to current and former members. SECO Energy has retired over $80 million to its membership.

 

Your monthly energy purchases build patronage capital – you own a portion of SECO’s equity. Ownership is defined through the annual process of allocating each member’s share of the co-op’s margins from the prior year. Individual Capital Credit allocations represent the percentage of the annual amount of electric service purchased by each member.

 

After the co-op meets its operating costs and expenses, the prior year’s revenues are accumulated as Capital Credits. These credits are allocated pro-rata to each member’s account as Capital Credits. Yearly, SECO examines the cooperative’s financial position and recommends the “retirement” of Capital Credits. Your Board of Trustees reviews the recommendation and determines the approval of the Capital Credits return. This year’s $2.9 million retirement means SECO is returning a portion of the cooperative’s equity to its membership.

 

A line item appears on November billing statements labeled “Capital Credit Ret.” Active commercial account members with retirements over $600 will receive a check. Former members who receive a retirement over $10 will receive a check. If you move out of SECO’s service area, keep your mailing address updated so we can mail future retirements to your new address.

 

SECO Energy is one of the fastest-growing cooperatives in the nation. We are the third-largest distribution cooperative in Florida and seventh largest in the country. Though we are no longer a rural utility, we remain consistent in the not-for-profit practice of returning Capital Credits to our members.  

 

On behalf of the Board of Trustees, thank you for your SECO Energy membership.

 

Sincerely,

 

Mike Muffett

District 6 Trustee

 


 

SECO News November 2022 Safety Corner Tis The Season

Safety Corner-Decorating Safely

 

Members who live in neighborhoods with area light posts and poles must refrain from using these to display your holiday decorations. This is a safety hazard. Light poles and posts are not made for or rated for the added weight of decorations, signs or banners. 

 

Do not affix signs, advertisements, banners and sports equipment to SECO poles. Nailing, stapling or tacking items to poles increases wear and degrades their structural integrity. Protrusions can injure or puncture an employee or contractor’s protective equipment. The pole’s ground wire can also be damaged. Most important, we don’t want our members injured while hanging lights or decorations from a pole not meant to support the weight of the décor or ladder leaned against it.

 

Learn about our “Keep It Clear – We Work Here” safe clearance requirements around poles, meters, transformers and secondary enclosures at SECOEnergy.com > Safety > Keep It Clear.

 


 

February 2020 SECO News LightFinder area light reporting

Area Light Outage Reporting

 

If you notice an area light that is out, flickering, or on during the day, report the malfunction online using LightFinder on our StormCenter platform. LightFinder is available to report outage light issues 24 hours a day, 7 days a week – even on weekends.

 

To report, visit SECOEnergy.com > StormCenter and choose LightFinder. Enter the pole number or closest address in the search bar in the upper left. An icon represents each light. Working lights are shown as a green icon, while a red icon is a light that has already been reported as malfunctioning. The icon is orange if the light has been repaired in the last 24 hours. A gray icon represents inactive lights and a blue icon is a member-owned light. 

 

Complete the short reporting form and submit your email address to receive updates about the light’s repair status. Most area light issues are repaired within 24 hours.

 


 

SECO News November 2022 Vehicle Accidents And SECO Energy Facilities

Vehicle Accidents And SECO Energy Facilities

 

The National Safety Council (NSC) estimates over 46,000 people died in motor vehicle crashes in 2021. Deaths have increased by 8 percent from 2020 (42,338) and 17 percent from 2019 (39,107). This trend is going in the wrong direction. 

 

Vehicle accidents affect electric service as well. Between January and August this year, vehicle accidents accounted for 52 separate outages, interrupting electric service for 22,576 accounts. Car accidents involving SECO facilities occur almost twice a week on average in our service area. 

 

In 2020, the number of car versus pole/facilities accidents began to rise. That year, 91 separate outages caused by vehicle crashes affecting our facilities interrupted service to 31,170 homes and businesses. In 2021, the number increased again to 99 separate outages affecting 37,907 homes and businesses. 

 

The NSC finds that drivers’ behavior must change to save lives. Drivers may be distracted by passengers or their phones or under the influence of drugs or alcohol.  

 

SECO pursues reimbursement for property damage caused by vehicle accidents through our insurance carrier. But these accidents cost the cooperative and its members. Extensive damage to facilities or a law enforcement investigation creates longer restoration times and member satisfaction suffers. Cooperation with law enforcement and emergency services at a crash scene is a priority. 

 

If you are involved in a crash with downed power lines – stay in the vehicle, if safe to do so, and wait for rescue. Downed lines may be energized and can kill. If you must exit the car, jump away from downed lines, land with both feet on the ground then shuffle and walk away.  

 

DON’T BECOME A STATISTIC. For more ideas on how to be safe around electricity, visit SECOEnergy.com > Safety > Electrical Safety. 

 


 

Santa’s Coming!

 

SECO Energy employees are lending a hand to spread Christmas joy and cheer to local children. Our employees generously take part by donating new, unwrapped toys for our annual corporate Marine Corps Reserve Toys for Tots drive. 

 

Members can donate new, unwrapped toys as well. Our five Member Service Centers in Eustis, Groveland, Inverness, Ocala and Sumterville serve as public drop-off locations between November 1 to December 2.

 

Retired Marines and other volunteers operate Toys for Tots and pick up donations to distribute the toys to children in need. All donated toys are distributed in the local area where they were collected. Members who want to register to receive toys donated through Toys for Tots can visit ToysforTots.org > Request a Toy.

 

SECO Energy’s Pennies from Heaven program has pledged $5,000 this year to complement employees’ Toys for Tots donations. Our Pennies from Heaven program is transitioning to the SECO Energy Foundation in January 2023. We are excited to expand the giving in our communities. 

 


 

SECO News August 2022 SECO Energy Foundation Pennies From Heaven Transition

SECO Energy Foundation Enrollment Change – January 2023

 

Update your SECO Energy Foundation enrollment status before December 31, 2022. The Pennies from Heaven program is transitioning to the SECO Energy Foundation. All SECO members will be automatically enrolled in the Foundation at year-end unless they have pro-actively unenrolled.

 

The SECO Energy Foundation’s goal is to increase community outreach and member bill payment assistance. The Foundation will round enrolled members’ bills up to the nearest dollar. The average donation per member whose bill is rounded up is $6 annually. 

 

To update your SECO Energy Foundation enrollment status, visit SECOEnergy.com > Contact >  SECO Energy Foundation. Send an email to CustomerService@SECOEnergy.com, call (352) 793-3801 or write to SECO Energy, Attn: Corp Comm, P.O. Box 301, Sumterville, FL 33585 by December 31, 2022.

 


 

PURPA hero

Public Utility Regulatory Policies Act (PURPA) of 1978

 

PURPA was enacted to encourage investments in conservation, efficient use of facilities by electric utilities and equitable electric rates. In 2009, PURPA required qualified electric utilities to consider three new 111(d) standards pursuant to the Energy Independence and Security Act of 2007 (EISA).

 

Recently, the 2021 Infrastructure Investment and Jobs Act (IIJA) requires non-regulated cooperatives (such as SECO Energy), municipal utilities, and state regulators (for regulated utilities) to consider adopting two new standards under Section 111(d) of PURPA.   

 

Following direction from NRECA, SECO does not presently intend to conduct a live hearing but will, via its comment and response periods, along with the opportunity for member attendance at Board meetings where they are allowed to be heard on matters affecting the Cooperative, enable our members to be heard throughout this process. Consideration of standards need to focus on how implementation is consistent with the purpose of PURPA: 

 

  • the promotion of energy conservation 
  • optimization of the efficiency of use of facilities and resources, and  
  • equitable rates to electric consumers 

  

SECO Energy’s Board of Trustees approved a Resolution at the October 24 Board Meeting to enact the process to consider the two new standards and to engage in a public comment period to consider our members’ input on the topic. 

 

SECO will seek public comments online or via USPS from members beginning April 1, 2023. 

 

 

Read the full November 2022 SECO News online.

 

SECO News, December 2020

 

Duncan’s Digest – 2021 United Way Pledge Drive

 

SECO Energy employees have been exceptionally generous this year. Their philanthropic spirit is fostered by one of our Cooperative Principles: Concern for Community. Many employees, some who are not members themselves, have joined me in supporting SECO’s Pennies from Heaven charitable fund. Employee and member donations to Pennies from Heaven have funded member bill payment assistance and provided funds for local food banks experiencing critical shortages.Employees have also donated generously to our yearly Toys for Tots donation drive.

 

May 2018 SECO News Duncan's Digest

 

SECO employees recognize that local community help is needed year-round and not only during the Christmas season. For this reason, employees take part in an annual employee-funded United Way Pledge Drive. This year has been challenging for some local families who have struggled through the COVID-19 pandemic and resulting shutdown. The need may well extend into next year.

 

For our 2021 United Way Pledge Drive, employees willingly pledged $61,433 to United Ways in ten local counties. This donation makes a big difference in the lives of local families. SECO’s 400+ employees live in or near the counties we serve, and employees choose the county where their donated dollars will benefit.

 

The bulk of our employees live in Citrus, Lake, Marion and Sumter Counties, and these counties received the highest dollar amounts in donations. The breakdown by county is:

Lake and Sumter: $29,508

 

Marion: $20,885

 

Citrus: $6,023

 

Other Counties (Gilchrist, Hernando, Levy, Orange, Pasco and Polk): $5,017

 

Total: $61,433

 

Join SECO employees in their effort to promote the United Way’s mission to improve lives by mobilizing the caring power of communities to advance the common good. Education, income and health care are United Way’s key focuses. Visit United Way to donate or volunteer.

 

I am grateful for our employees’ generosity and dedication to our members and the communities we serve. From the SECO family to yours, Merry Christmas and Happy New Year!

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 


 

SECO News December 2020 Engage With Electra To Win

Engage With Electra to Win

 

Earlier this year, SECO Energy upgraded its phone system to a new, user-friendly interactive voice response (IVR) system. Our virtual agent’s name is Electra, and she is available 24 hours a day, 7 days a week.

 

Engage with Electra to win! Starting December 1, members who interact with Electra virtually and don’t request a SECO member service representative will be eligible to win a $25 gift card. We’ll draw one winner each week.

 

Electra is multi-functional. She can answer thousands of calls virtually and save you from waiting on hold for rep assistance.

 

BILLING INQUIRIES: Ask Electra “What is my balance?” or ask her “What is the due date?” Need more billing information? Electra can answer questions such as “What was my last payment amount?” or “When was my last payment date?”

 

PAY YOUR BILL: Tell Electra “Pay my bill,” and she will transfer you to our PayNow payment processor. You can pay your bill by phone using a credit or debit card or electronic check without a convenience fee.

 

PAYMENT ARRANGEMENT*: Ask for a “Payment Arrangement” or an “Extension.” Electra will schedule terms – all without you having to speak with a rep.

 

DISCONNECT SERVICE: If you’re moving out of SECO’s service area and need to disconnect service, tell Electra to “Disconnect Service.” Please provide Electra with a forwarding address for future Capital Credit returns.

 

REPORT A POWER OUTAGE/UPDATE OUTAGE NOTIFICATIONS: Call Electra to report a power outage. Say the word “Outage,” and she will guide you through easy prompts to report the outage for you. To update your outage notifications, say “Update Notifications.” If you’re calling from a cell phone, Electra will ask if you want her to text you a link to StormCenter to update your outage notification preferences on your smartphone or tablet.

 

CHECK OUTAGE STATUS: Electra can give you details on the status of a current outage. Just say “Check Status,” and Electra will provide the crew status, estimated restoration time and outage cause if known.

 

REPORT AN AREA LIGHT OUTAGE: Find an area light issue? Just locate the pole number, call Electra and say “Report an Area Light Outage.” Read page four to learn how you can report area light outages online 24/7 with SECO Energy’s LightFinder tool on StormCenter.

 

SERVICE TROUBLE: Experiencing a service problem such as partial power or a wire down? Call Electra and say “Service Trouble.” Electra will automatically create a service trouble ticket.

 

Call Electra at (352) 793-3801 and let her assist you virtually for a chance to win a $25 gift card each week. Winning account must be active at the time of the drawing. Look for the first month’s weekly winners in February 2021 SECO News.

 

Good luck!

 

*Electra can schedule a payment arrangement for eligible accounts only.

 


 

SECO News December 2020 Area Light Out? Report it Online

Area Light Out? Report it Online

 

Need to report a malfunctioning area light? Report a light that is completely off, flickering or staying on during the day using our easy and convenient online tool called LightFinder, which is available through SECO Energy’s StormCenter platform.

 

Visit StormCenter 24/7 to report power outages, report area light malfunctions, update your communications preferences and more. To report an area light outage, choose the LightFinder tile. Enter the area light pole number or near address in the search bar, then click on the light icon to report the lighting issue. Review the light’s details and add comments if needed. Include your email address in the submission to receive updates about the light’s repair status.

 

A green light icon indicates there is no known area light issue. When an area light trouble ticket is issued, the icon turns red. Lights represented by an orange icon have been repaired in the last 24 hours. Member-owned lights are shown as a blue icon, and a gray icon indicates an inactive light.

 

SECO repairs most area light issues in less than 24 hours.

 


 

SECO News October 2020 EV Charger Winner!

EV Charger Winner

 

Richard and Jill Nash from Clermont are the November winners of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

 

Learn more about the benefits of electric vehicle ownership on our EV website pages. You’ll find an EV savings calculator, information about CO2 reduction, an EV and PHEV model finder and a nationwide charger-finder map. Visit our Electric Vehicles page for more details.

 

Watch SECO News for next month’s charger winner.

 


 

SECO News December 2020 StormCenter Word Search

StormCenter Word Search

 

SECO Energy’s StormCenter outage and communications platform is available online 24 hours a day, 7 days a week. Report power outages, area light malfunctions and update or enroll in outage notifications. Visit StormCenter online.

 

December 2020 StormCenter word search

 


 

SECO News December 2020 Save Energy With A Smart Thermostat

Save Energy With a Smart Thermostat

 

Give yourself the gift of energy savings this holiday season. Invest in an ENERGY STAR rated smart thermostat to take the guesswork out of indoor temperature settings and to reduce your energy costs.

 

Smart thermostats are Wi-Fi-enabled devices controlled with your smartphone, tablet, smart speaker or other device connected to the internet. Installing a smart thermostat allows you to schedule your home’s temperatures for comfort. Some units learn your habits and preferences. Smart thermostats will provide you with data on your home’s energy use and other features.

 

The recommended thermostat setting for energy efficiency is no lower than 78 degrees in the summer and no higher than 68 degrees in the winter. You can save 6 to 8% annually for each degree higher you set the thermostat during the summer and reduce your heating costs by 3 to 5% in winter for each degree you lower the thermostat.

 

Bright Idea: If you’re going on vacation, set the thermostat to 82 degrees in the summer or 55 degrees in the winter.

 


 

SECO News December The Old Farmer's Almanac

Advice from The Old Farmer’s Almanac

 

Say goodbye, 2020, and hello to 2021. The Old Farmer’s Almanac shares ideas for us to embrace a healthier lifestyle. Make a 2021 resolution to spend at least 120 minutes outdoors each week, schedule doctors’ visits and add online aerobics classes to your workout routine. Give your health a boost by adopting a dog or cat. 92% of dog owners believe their dog makes them healthier, and 85% of cat owners feel the same.

 

Some of the fun trends for 2021 are restaurants using edible tableware, paperless menus and local farmers selling produce and veggies in traditional supermarkets. Also making a comeback are houseplants and native plant designs in outdoor landscapes.

 


 

SECO News December 2020 Surgeo Picks A Winner

Surgeo Picks a Winner

 

Congratulations, Harriette Lowrey from The Villages who won a free one-year Surge MitiGator lease! We chose Ms. Lowrey’s name at random from all members subscribed to SECO Energy’s Surge MitiGator protection on or before October 31.

 

Take Surgeo’s advice and enroll in SECO Energy’s Surge MitiGator protection to take the bite out of damaging surges and spikes. Our meter-based surge arrester helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator is designed to protects your home’s large-motor appliances.

 

You can lease the MitiGator for only $5.95 plus tax per month plus $25 installation fee. The purchase price ranges from $349 to $399, with installation included. To enroll online or review the MitiGator warranty, visit Surge MitiGator online.

 

Read the full December 2020 SECO News online.

SECO News, July 2018

Duncan’s Digest

 

Did you know SECO Energy serves over 200,000 homes and businesses in seven Central Florida Counties? Our 2,100-square mile territory houses 48 substations, over 12,000 miles of overhead line and more than 138,000 poles. SECO provides service to over 53,000 area lights that brighten roadways, sidewalks and members’ yards.

 

May 2018 SECO News Duncan's Digest

 

The 53,000 area lights are a significant component of our system. Crews are constantly on the lookout for lights that are out or burning during the day, and SECO typically repairs an area light in about 24 hours. To provide members and others with a fast way to report area light issues, SECO developed an easy-to-use online tool. This new system is called LightFinder.

 

In LightFinder, each area light is represented by an icon. Working lights are indicated by a green lightbulb icon. Lights already reported for repair are shown as a red wrench icon. For 24 hours after repairs are complete, the light icon changes to an orange check mark. Member-owned lights are expressed as blue icons, and inactive lights are gray

 

To report an area light outage or needed repair, visit StormCenter online. Locate the LightFinder icon and proceed to the LightFinder map. In the search bar at the top of the page, input the pole number or address to locate the area light.

 

Click the icon representing the light you wish to report. An info panel opens on the right side of the screen. Choose the light problem type from the drop-down menu, enter comments and continue.

 

Once reported, you will receive an email confirmation and a follow-up notification when the light is repaired.

 

LightFinder is also accessible through our online billing/payment account management tool called SmartHub which is available as an app for your smartphone or mobile device. To download, search SmartHub in your smartphone or tablet’s app store and complete the installation instructions. By clicking the icons on the home page of the SmartHub app, you can report area light outages through LightFinder or report a power outage through StormCenter.

 

These new online tools are designed for you, our members, to save you time and to help SECO communicate with you quickly. I hope you take advantage of the tools if needed.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

 

 

SECO News July 2018 Energy Efficiency Program Into Savings

Energy Efficiency – Program Into Savings

 

Installing a programmable Wi-Fi thermostat is a low-cost step to reduce energy costs. ENERGY STAR recommends using the programmable thermostat’s pre-programmed settings to save up to $180 a year on your electric bill. You can purchase a name-brand Wi-Fi programmable thermostat at your local hardware or big box store for under $100.

 

For optimum efficiency, utilize the thermostat’s pre-set energy efficiency controls. Resist adjusting the thermostat to temporarily make a room cooler or warmer. Continued adjustments will increase the amount of energy used, and will not heat or cool your home faster. If you have strip heating, manually adjusting your thermostat by more than a few degrees at a time will cause the strips to cycle on in error.

 

During the summer, set the temperature for 78 degrees or higher. Set at 68 or lower during winter months. Program “away” timeframes so that your HVAC does not run unnecessarily while no one is home. Keep your fan setting on “Auto” and the HVAC unit’s fan will run only as needed. If the unit requires batteries, be sure to change them once a year. Weak or dying batteries will prevent programmed settings from running correctly.

 

 

 

SECO News July 2018 Safety Corner Downed Line Dangers

Safety Corner – Downed Line Dangers

 

SECO Energy inspects thousands of poles annually to ensure they are in good condition. Poles damaged by bears, woodpeckers, high winds, vehicle accidents or weakening due to age are replaced. In the event of a tornado, tropical storm or hurricane, poles may break and result in downed power lines.

 

Downed lines are extremely dangerous. Always assume a downed line is energized. Never touch a downed power line and stay far away. Even the ground near a downed line has the potential to be energized – which can cause severe injury or death. Call 911 or SECO to report a downed line immediately.

 

Warn children of the dangers of downed power lines. Children are curious by nature and may want to touch or approach downed lines. Never allow children to play near electrical equipment or climb trees encroaching overhead lines. After storms, survey your area for hazards before allowing children outside to play. A downed line may be hidden by a tree or landscaping and not easily seen.

 

Power lines and poles are often found near roadways and can be damaged in vehicle accidents. In 2017, SECO crews repaired or replaced poles over 70 times as a result of vehicle accidents. If you strike a utility pole, stay in your vehicle unless it is on fire. Practice extreme caution before exiting. A downed line may be present on your car or close by on the ground. Warn emergency personnel and bystanders about possible downed lines nearby.

 

Understand the dangers of downed power lines. Play it safe, stay away from downed lines and report immediately.

 

Read the full July SECO News online.

SECO News, June 2018

Duncan’s Digest

 

SECO Energy invests heavily in outage prevention. We spend about $10 million annually on vegetation management to reduce tree-related outages. Our storm hardening program includes diligent inspection and replacement of utility poles that won’t withstand heavy storms. We frequently upgrade the infrastructure that serves your energy needs so that you receive the most reliable service possible.

 

May 2018 SECO News Duncan's Digest

Our reliability stats are, in my view, among the very best in the nation – despite the fact that we are a Florida utility subject to a storm season that spans from June to November. We humbly recognize that even the most stringently maintained electric system sustains occasional outages for a variety of reasons such as lightning, wildlife, vehicle accidents, unexpected equipment failure, etc. With this in mind, we realized it was time to invest in new technology to give our members high-tech communications options when outages do occur. We selected technology that was smartphone and tablet friendly – because those devices continue to perform during an outage.

 

SECO researched a number of outage map and communications vendors before contracting with Kubra – a customer experience solutions provider with a proven reputation in the utility industry. The products we have developed using Kubra’s software allow SECO Energy members to receive outage information via email, text and voice notifications. These products launched on June 1 – just in time for the 2018 Atlantic hurricane season. I encourage you to visit our StormCenter page online to be familiar with these tools before the next storm.

 

All-new StormCenter web banner

The brand-new StormCenter software consists of four user-friendly platforms to communicate about outages.

 

If you’re a social media user, you will continue to find up-to-date outage information on Facebook and Twitter – enhanced by our new StormCenter tools. Keep in mind that these new tools are designed for outage communications only. Energy usage, billing and payment information will continue to be found in SmartHub, our online account portal.

 

For a full overview of SECO’s new StormCenter capabilities, view the instructional video on SECO’s Facebook page and YouTube channel.

 

I hope you take the time to program your communications channel preferences and that the 2018 hurricane season leaves you little reason to use them!

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

 

 

Read the full June SECO News online.