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SECO Energy Completes Restoration from Hurricane Helene and Sends Aid

In the early morning hours on Saturday, September 28, SECO Energy completed electric service restoration for all accounts affected by Hurricane Helene’s impact. After a short rest for SECO Energy’s crews, a group of employees volunteered to join the restoration effort at other cooperatives.

 

The wind damage in SECO Energy’s service area was moderate, disrupting service to roughly 43,000 accounts. In response, SECO Energy employees and hundreds of mutual aid line and tree crews began a comprehensive storm recovery process, which involved damage assessments, restoration prioritization, and working around the clock to restore electric service. Crews and contractors worked tirelessly to replace broken utility poles, remove fallen trees, and restore downed power lines, ensuring the safety and comfort of our members.

 

“I am extremely proud of our dedicated employees and mutual aid crews that worked tirelessly until every member had power restored,” says SECO Energy’s Chief Executive Officer Curtis Wynn. “Storm recovery is difficult, dangerous work, but our crews are experienced, highly trained, and dedicated to protecting the communities we serve.”

 

A 13-person restoration module left SECO Energy early Sunday afternoon, traveling to Clay Electric Cooperative, Inc., headquartered in Keystone Heights, to assist in outage restoration. Clay Electric’s service area has been significantly damaged, with over 26,000 accounts currently without electric service as of Sunday afternoon. This underscores the urgency of the situation. Two SECO warehouse support employees have stepped in to provide needed warehouse and supply chain services at Central Florida Electric Cooperative (CFEC). Their assistance is crucial in helping CFEC employees continue the restoration effort in their region.

 

Wynn continued, “I want to thank each employee who volunteered to help others. We are proud to answer the call to help a sister cooperative. Cooperation Among Cooperatives is essential; when we work together, we can bring normalcy back to the lives of thousands of our neighbors. North Florida and western North Carolina sustained some of the worst damage from Helene, these communities are in our thoughts as they work to rebuild their homes and lives.”

 

SECO Energy’s contracted line and tree crews also left to aid in restoration. Five Pike overhead line crews and 24 Link Energy contractors left for Suwannee Valley Electric Cooperative (SVEC) on Saturday. Four Pike overhead line crews joined Clay Electric on Sunday. Additionally, five Wright Tree Service crews are traveling to other damaged areas in the southeast.

 

SECO Energy is grateful to members affected by this storm for their patience and understanding as crews worked to replace broken utility poles, remove tree fallen trees, and restore downed power lines. The cooperative also extends its gratitude to the various cooperatives, businesses, and organizations that provided valuable support and assistance during the recovery efforts.

 

 

Storm Restoration Photos:

 

For more information about SECO Energy and our storm recovery efforts, visit our online Newsroom at SECOEnergy.com. 

 

SECO Energy Restoring Power in the Wake of Hurricane Helene

Hurricane Helene made landfall in the Panhandle Thursday evening as a Category 4 storm, causing damage to SECO Energy’s electric system and leaving many members without power. SECO crews and mutual aid line and tree crews worked throughout the night to restore electric service to members’ homes.  

 

As of 10 a.m. Friday morning, roughly 3,276 members are without electricity due to fallen wires, damaged poles, and severe flooding. Approximately 34,000 accounts have experienced service disruption from Helene, with 22,000 accounts at its peak. 

 

Hundreds of workers from multiple states have lined up to assist SECO in power restoration. SECO Energy’s electric system sustained moderate damage that affected many of the communities SECO Energy serves. Crews continued the restoration process this morning.   

 

“As we work to restore power in the aftermath of Hurricane Helene, I want to assure our members that SECO Energy is committed to getting the lights back on as quickly and safely as possible and will not stop until service has been restored to every member,” said Curtis Wynn, SECO Energy’s Chief Executive Officer.  

 

Wynn continued, “Crews never stopped working overnight. They worked through rain and wind gusts that reached 70 mph in our northern areas; making significant progress in the restoration effort that continues this morning. We are thankful for their assistance and are thinking of our neighbors in north Florida whose homes and properties are severely damaged.” 

 

SECO Energy urges members to stay safe in the wake of the storm, as conditions remain hazardous in many areas. Members are encouraged to follow the following safety tips:  

 

  • Stay away from downed wires. Always assume they are energized. Call 911 if you see a downed line.
     
  • Avoid flooded areas. Flooding is a major threat from Hurricane Helene. Flash flooding can occur suddenly due to intense rainfall. Long-term flooding along rivers and streams can persist for days following a storm. When approaching water on a roadway, remember: Don’t Drown. Turn Around.
     
  • Avoid crews working in the street. This will keep you and the crews safe and allow them to work on restoring your power.
     
  • If you plan to use a portable generator, follow the manufacturer’s instructions and use only when necessary. Don’t overload it. Be sure to turn it off at night when you’re asleep or if you leave your home.
     
  • To avoid the risk of carbon monoxide poisoning, place portable generators outside in a well-ventilated area, more than 20 feet away from your home, doors, and windows. Never run a generator inside, not even in your garage. Do not connect the generator directly into your home’s main fuse box or circuit panel.
     
  • Protect food and refrigerated medicine with ice in an insulated cooler. If you are without power for more than two hours, refrigerated foods should be placed in a cooler. Foods will stay frozen for 36 to 48 hours in a fully loaded freezer if the door remains closed, and a half-full freezer will generally keep frozen foods for up to 24 hours. Check foodsafety.gov to learn more about when to throw out or keep food after a power outage.
     
  • Tune in to local news broadcasts for the latest weather and emergency information. 

 

For more storm safety tips, visit Ready.gov or download the American Red Cross’s Emergency Severe Weather App by texting “GETEMERGENCY” to 90999. 

SECO Energy Proudly Announces Major New Grant to Support Clean Energy Initiatives

SECO Energy will receive approximately $100 million in federal grants and low-interest financing – part of a larger Florida grant award which totals as much as $630 million – to support clean energy initiatives such as area light conversions to LED and micro-grid/community solar projects.  

 

SECO Energy was a co-applicant with Seminole Electric Cooperative and Suwannee Valley Electric Cooperative on the Empowering Rural America grant application to the U.S. Department of Agriculture, which was facilitated by OVID Solutions, in Tallahassee.  

 

“This is a monumental investment for our cooperative and its members,” said SECO Energy CEO, Curtis Wynn. “With these grant dollars, we’re able to transform our system’s long-term sustainability and adopt clean energy projects that otherwise might have been out of reach.” 

 

The grant will leverage federal dollars to increase energy cost savings, enhance energy efficiency, and provide clean energy solutions. 

 

Among other systemwide efficiency projects, SECO Energy will construct three solar microgrids, with battery energy storage that will generate about 6.6 megawatts of clean, renewable energy. These projects are estimated to create over 500 short- and long-term jobs and increase rural access to clean energy in SECO Energy’s seven-county service area, which encompasses rural areas of Central Florida, including large portions of Marion, Sumter, and Lake counties. 

 

The entire scope of the collaboration between the three cooperatives will impact as many as 42 Florida counties, generating 3,400 short- and long-term jobs and reducing greenhouse emissions by more than 3.5 million tons, which is the rough equivalent of removing one million gas-powered cars from Florida’s roads every year. 

 

By leveraging grant dollars, electric cooperatives accelerate clean energy projects in their communities that may not have otherwise been possible.  

SECO News September 2024

Wynn's Wire

 

 

 

 

 

DEAR MEMBERS,

 

The Atlantic hurricane season runs from June 1 to November 30. When this edition of SECO News was printed, our region was fortunate to only be affected by Hurricane Debby beginning Sunday, August 4. As we know, it is essential to stay vigilant.

 

Initial forecasts predicted a well above-average hurricane season. The forecast slightly increased in July, continuing to call for a highly active season. Sea surface temperatures across the hurricane Main Development Region in the tropical Atlantic and Caribbean are near record highs, creating a favorable environment for hurricane formation and intensification. The Colorado State University (CSU) Weather & Climate Research Team now expects 25 named storms and six major hurricanes, surpassing the 1991-2020 averages of 14.4 storms and 3.2 major hurricanes.

 

According to the National Oceanic and Atmospheric Administration (NOAA), hurricanes typically peak in September. If you still need to refresh your emergency hurricane supplies, now is a good time. Don’t be the last person in line when supplies are running short.

 

Please review your hurricane preparedness plans and ensure you have the necessary supplies on hand for your loved ones. Stay informed through reliable sources and heed any warnings or evacuation orders from local authorities. Remember, one powerful storm could cause significant damage and impact our communities.

 

The SECO Energy Hurricane Handbook is your one-stop guide to being StormReady before, during, and after a storm. Read our Hurricane Handbook at SECOEnergy.com > Safety > Hurricane Handbook to learn more.

 

Sincerely,

 

 

 

 

 

 

 

 

 

CURTIS WYNN

Chief Executive Officer

 

 

 

 

SAFETY FIRST

The safety of our members and crews is always our top priority. Before restoration efforts begin, our teams assess the situation to ensure it is safe to work in affected areas.

 

CRITICAL INFRASTRUCTURE

During emergency restoration with widespread damage, shelters, hospitals, schools, and emergency services (i.e., emergency ops centers, fire stations, and law enforcement facilities) are prioritized to minimize the impact on public safety and health services.

 

 

LARGE-SCALE OUTAGES

We restore power to feeders with the largest number of accounts affected first, bringing the highest number of members back online safely in the shortest time. Our team works until power is restored to every member.

 

 

 

 

 

 

 

 

 

COMMUNICATION

Clear communication is vital. SECO Energy provides timely updates through various channels to inform members about progress and expected restoration times. Enroll in StormCenter outage notifications at SECOEnergy.com > StormCenter and follow us on Facebook, Instagram, and X for the latest updates.

 

 

CONTINUOUS IMPROVEMENT

We continuously review and enhance our outage restoration strategies to adapt to new challenges and improve response times, ensuring reliable service for our members.

 

Restoring power means returning to normalcy and boosting community resilience. If you or a loved one require electric service for life-sustaining medical equipment, invest in a backup power source or prepare to go to a shelter if a named storm heads our way.

 

 

Refrigerated or frozen foods may be unsafe to eat after a lengthy power outage. Use these tips to minimize food loss and reduce the risk of illness.

 

BEFORE A STORM

  • Stock an Emergency Kit: Include nonperishable foods such as bottled water, powdered milk, canned goods, cereal, and protein bars.
  • Prepare a Cooler: If an outage is anticipated, fi ll a cooler with ice to help preserve perishable items for several hours.

DURING A STORM

  • Minimize Fridge and Freezer Openings: Keep the refrigerator or freezer closed as much as possible.
  • Know Your Time Limits: An unopened refrigerator keeps food cold for about four hours. A half-full freezer stays frozen for about 24 hours, and a full freezer for about 48 hours.
  • Use a Cooler: If the outage is expected to last over four hours, transfer perishable items to an ice-filled cooler.

AFTER A STORM

  • Check Temperatures: Discard refrigerated foods that have been exposed to temperatures above 40°F for more than two hours.
  • Inspect Foods: Dispose of food with unusual color, odor, or texture. When in doubt, throw it out.
  • Know Safe Foods: Certain items are safe to consume after exposure to temperatures above 40°F for two hours, including:
    • Hard cheeses (properly wrapped)
    • Butter or margarine (properly wrapped)
    • Taco, barbecue, and soy sauces
    • Peanut butter, jelly, mustard, ketchup, and relish

 

To learn more about food safety after an emergency, visit: Ready.gov/food

 

 

 

Major weather events can cause extended power outages. When SECO Energy activates its Emergency Response Plan during a major weather event, members can access SECO Energy’s interactive Daily Restoration Plan Map.

 

If you want to see if the map has been activated at any time, visit www.SECOEnergy.com and hover over “Contact Us” in the top right corner. Select “Daily Restoration Plan.” If activated, you can input your service address and determine if your area is included in the present-day restoration plan. Substations are labeled as a reference, and feeders are outlined in polygons.

 

 

 

 

 

Read the full September SECO News

 

 

 

SECO Energy Completes Restoration from Hurricane Debby

SECO Energy is pleased to announce that power has been fully restored to all members following the impact of Hurricane Debby. The system made landfall near Steinhatchee early Monday morning, causing widespread outages across Citrus, Hernando, Lake, Levy, Marion, Pasco, and Sumter counties. 

 

The Category One hurricane brought sustained winds of up to 85 mph and heavy rainfall, leading to extensive flooding and damage. In SECO Energy’s service area, downed power lines, damaged poles, fallen trees, and standing water disrupted electric service to thousands of members. The not-for-profit cooperative’s infrastructure experienced over 400 outages, affecting over 37,000 total accounts. By midnight on Monday, SECO had fully restored service to all members.

 

SECO Energy’s Chief Operating Officer, John LaSelva,   commended the cooperative’s employees for their dedication and hard work.  “Our team was well-prepared for Hurricane Debby’s approach days before landfall. Without question, SECO Energy’s line crews, support staff, and contractors worked tirelessly around the clock assessing damage, repairing infrastructure, and restoring power as quickly and safely as possible. The hurricane’s strong winds and torrential rain made efforts challenging, but the SECO team and outside personnel remained resilient and focused on restoring service to every member.” 

 

Members are encouraged to use StormCenter, SECO Energy’s outage and communications platform to report outages, check the status of an existing outage, and enroll in outage communications and alerts via email, text, voice or all three. Visit StormCenter today and bookmark it on your smartphone or tablet to report outages quickly and easily.  

  

For storm preparation and safety tips, SECO Energy’s Hurricane Handbook provides valuable information on how to prepare before, during, and after a storm. 

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on X for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement map. To learn more about SECO Energy as a not-for-profit cooperative, visit SECOEnergy.com> Your Co-op>About. 

SECO Energy Crews Work Overnight Through Hurricane Debby 

SECO Energy experienced widespread outages overnight, leaving over 10,000 accounts without power across Citrus, Hernando, Lake, Levy, Marion, Pasco, and Sumter counties as Hurricane Debby moved through the Gulf of Mexico. SECO Energy is calling in outside contractors and fellow cooperative personnel to assist in restoration from Hurricane Debby.

 

SECO Energy crews worked overnight Sunday to restore electric service to homes and businesses that lost power but were forced to temporarily delay restoration efforts due to high winds as formerly Tropical Storm Debby strengthened to hurricane status. It is unsafe to raise truck buckets in winds higher than 35 mph. Fortunately, restoration work has now resumed with subsiding winds. 

 

The eyewall of Hurricane Debby made landfall early this morning in the Big Bend area near Steinhatchee as a Category 1 storm. As of 5 a.m. Monday, Hurricane Debby had maximum sustained winds of 80 mph and is moving north-northeast at 10 mph. SECO crews are still battling tropical wind conditions, flooding, and high-water areas. The NHC forecast indicates rain and gusty winds will continue in SECO’s service area for most of Monday and into Tuesday. The possibility of tornadoes and flash floods continues. The current National Hurricane Center (NHC) forecast predicts Debby will rapidly weaken as it moves inland across northern Florida and southeastern Georgia later today through Tuesday.

 

CEO Curtis Wynn encourages members to practice safety as Hurricane Debby linger. Wynn stated, “During storms and power outages, it’s crucial to exercise extreme caution around downed power lines and trees in our area. Always treat any fallen line as if it’s energized and dangerous. To keep your family safe, ensure children stay indoors and away from potential hazards. If you’re without power and decide to use a generator, follow the manufacturer’s safety guidelines. If you experience a medical emergency or other life-threatening hazard, call 911 right away.” 

 

 

SECO’s Emergency Restoration Plan determines the system’s restoration priority for each affected feeder. Essential services such as hospitals, shelters, schools, and government agencies are the highest priority. Line repairs that will restore power to large groups of members are next, feeders that serve large commercial services and then individual electric services in less populated areas. 

 

Florida Governor Ron DeSantis declared a State of Emergency for 54 Florida counties on Thursday, August 1, and added seven additional counties on Friday, August 2. County Emergency Operations Centers (EOCs) in Central Florida are monitoring Hurricane Debby’s impact. For a list of shelters, including general, pet-friendly, and special needs, visit FloridaDisaster.org. SECO members who require continuous electric service to power life-sustaining medical equipment should have a backup power source or relocate to a shelter. Special needs shelters are open in every county SECO serves.   

 

StormCenter is SECO Energy’s outage and communications platform for members to report outages, check the status of an existing outage, and enroll in outage communications and alerts via email, text, voice, or all three. Visit StormCenter today and bookmark it on your smartphone or tablet to report outages quickly and easily. 

 

Major weather events can cause extended power outages. SECO Energy reminds members to follow safety protocols when using a generator during a power outage. Generators emit deadly carbon monoxide (CO) that is odorless and colorless. Thousands of people die each year from CO poisoning. Never operate a generator in an enclosed space, including a garage. Always place the generator at least 15 to 20 feet away from your home and never near open windows. 

  

Before operating a generator, thoroughly read and review the owner’s manual. Never plug a generator directly into an electrical outlet. This current flow is deadly for utility personnel. Keep children away from an operating generator and store fuel in approved containers. Do not smoke while fueling a generator. Always operate a generator in a dry space. If it is raining, use a canopy or cover. SECO Energy’s Hurricane Handbook includes generator safety tips and instructions on preparing before, during, and after a storm. 

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on X for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement map. To learn more about SECO Energy as a not-for-profit cooperative, visit SECOEnergy.com>Your Co-op>About. 

SECO News August 2024

 

Wynn's Wire

 

 

DEAR MEMBERS,

 

At SECO Energy, our goal goes beyond keeping the lights on. We strive to provide you with the most reliable and trustworthy service possible. The Oxford English Dictionary defines reliability as “the quality of being able to be trusted to do what somebody wants or needs.” Trustworthiness is essential to steering our responsibility to you, our valued members.

 

Our teams works diligently every day, proactively planning to ensure your homes and businesses have the power they need to thrive. While we strive to maintain uninterrupted power, sometimes factors out of our control, such as severe weather, wildlife interference, or other events, may cause temporary outages. In such cases, you can rest assured that our teams are swiftly dispatched to restore power quickly and safely. Our local Call Center is available for questions and concerns, and a whole cast of employees supports restoration efforts behind the scenes.

 

We recognize that transparent communication and exceptional member service are fundamental to reinforcing your confidence in us. That’s why we actively seek your feedback to continually enhance our service’s efficiency and ensure we meet and exceed expectations.

 

Looking ahead, SECO Energy is enthusiastic about the future. Our Strategic and Smart Grid Technology Roadmaps prioritize ongoing investments in cutting-edge technology, infrastructure enhancements, and innovative energy solutions to meet the evolving needs of the rapidly growing communities we serve. Our focus on reliability and trustworthiness remains steadfast, ensuring that you can count on us every step of the way. 

 

Sincerely,

 

CURTIS WYNN

Chief Executive Officer

 

 

 

 

SECO News August 2024 What Does Reliability Mean to SECO Energy

 

Reliability to SECO Energy means consistent, dependable service and being a trusted energy provider that invests in grid-hardening strategies, technological advancements, and services to assist our members to prevent outages, and maintain a stable energy supply to enhance service delivery.

 

GRID HARDENING STRATEGIES

  • Strategic vegetation management schedules
  • Overhead and underground facility inspections
  • Conversion to underground facilities in areas with frequent vegetation and reliability issues due to storms
  • Approximately 90% of new lines installed underground
  • Balanced and diversified energy portfolio
  • Routine maintenance to replace damaged and outdated poles and equipment
  • Upgrading transmission poles to concrete

 

TECHNOLOGICAL ADVANCEMENTS

  • Advanced Metering Infrastructure (AMI)
  • Transition from high-pressure sodium (HPS) area lighting to light-emitting diode (LED) area lighting
  • Conservation Voltage Reduction strategies that reduce demand and energy while lowering wholesale power costs
  • Utilization of drones for infrared inspections of lines, poles, and structures

 

SERVICES

  • Local call center to serve over 500,000 consumers
  • Immediate response to power outages and 24-hour response to area lighting outages
  • SmartHub for monitoring and managing your home’s energy use
  • StormCenter for quickly reporting outages and checking outage status online
  • Emails, texts, and voice alerts with outage updates and community alerts
  • Monthly SECO News with the latest cooperative developments
  • Regular updates on social media

 

Stay Connected with SECO Energy! Like us on Facebook, Instagram, X/Twitter, and LinkedIn for the latest updates.

 

 

 

 

SECO News August 2024 World Class Outage Response

 

 

As a not-for-profit electric cooperative, SECO Energy understands that our members count on us to supply reliable, safe, and affordable electric service. Utilities use three metrics to measure their success in providing an uninterrupted power supply.

 

 

 

SYSTEM AVERAGE INTERRUPTION DURATION INDEX (SAIDI)

 

 

 

SYSTEM AVERAGE INTERRUPTION FREQUENCY INDEX (SAIFI)

 

 

CUSTOMER AVERAGE INTERRUPTION DURATION INDEX (CAIDI)

 

*The national average is based on 2022 utility data using the latest information available.

 

 

 

SECO News August 2024 A Message from Joyce Anderson District 2 Trustee The Cooperative Difference

 

As a member of SECO Energy, I want to share with you the significant differences between our cooperative and investor-owned utilities. SECO Energy is a member-owned, not-for-profit electric cooperative that operates under a cooperatives business model that uniquely benefits you and our fellow members.

 

Here are a few differences that make SECO Energy and other cooperatives exceptional.

 

INVESTOR-OWNED UTILITIES PROVIDE ELECTRIC SERVICE TO “CUSTOMERS”

  • Privately owned and operated for profit, primarily focusing on maximizing shareholder returns
  • Decisions are often centralized and made by corporate executives or distant shareholders
  • Accountable to shareholders, and financial targets take precedence
  • Rates designed to not only cover costs of operation but to generate profits for shareholders
  • Profits are distributed to shareholders outside the local community

 

SECO ENERGY PROVIDES ELECTRIC SERVICE TO “MEMBERS”

  • Owned and governed by members; not-for-profit
  • Decisions made locally by members elected to serve on the Board of Trustees, ensuring member voices are heard and needs are met
  • Accountability directly related to membership, fostering transparency and responsiveness
  • Rates are designed to meet local needs and cover operating expenses and purchased power costs
  • Profits returned to members in the form of capital credits

 

 

Read the full August SECO News.

 

 

Officials and Key Community Leaders Attend Storm Preparation Meeting at SECO Energy

Representative Yvonne Hinson (Florida House of Representatives) asking questions during SECO Energy’s Storm Preparedness and Readiness meeting.

SECO Energy hosted a Storm Preparedness and Readiness meeting as Atlantic hurricane season begins. The meeting focused on engaging with officials and key community leaders to discuss detailed strategies for hurricane season. The meeting was an essential part of the cooperative’s ongoing efforts to ensure the safety and resilience of the communities we serve.

 

Attendees included several notable figures such as Representative Yvonne Hinson; staff from the offices of Representative Ryan Chamberlin, Congresswoman Kat Cammack, and Congressman Daniel Webster; Citrus County Fire Chief Craig Stevens; and various emergency management officials from Marion, Citrus, and Sumter counties. 

 

The meeting was opened with a warm welcome from SECO Energy’s CEO, Curtis Wynn, and followed up by a presentation led by John LaSelva, Chief Operating Officer, focusing on the cooperative’s storm readiness process involving extensive pre-storm preparation that includes system hardening, vegetation management, and the development of an emergency response plan with FEMA contracts in place. Also mentioned were meticulously planned pre-storm logistics, such as securing hotel accommodations for assisting crews, fuel, and staging personnel and equipment.

 

SECO Energy Storm Preparedness and Readiness Meeting held at SECO Energy headquarters on Tuesday, June 25, 2024

Following a storm, SECO conducts thorough damage assessments and restores service in the priority order mandated by the State – shelters, hospitals, feeders with the highest member count, then individual services and area lights. All reports and invoices are compiled and submitted for FEMA reimbursement to ensure financial accountability and recovery. SECO Energy’s Vice President of Financial & Administrative Services, Anh Reynolds, discussed FEMA reimbursement requirements and how the cooperative plans and prepares for the potential financial aftermath of a storm.  

 

Kathy Judkins, Manager of Community and Economic Development and Government Relations for SECO Energy, provided information on Emergency Operation Center preparations and post-storm activities. She also shared SECO Energy’s role in providing timely and accurate information to officials and key community leaders, which helps them offer information when their constituents call on them. 

 

Joint group discussion networking with Chris Evan, Director of Emergency Management for Citrus County; David Casto, Director of Emergency Management for Sumter County; Anh Reynolds, SECO Energy’s VP of Financial & Administrative Services; and Ben Dawson, SECO Energy’s VP of Growth, Smart Grid & Operational Technology

SECO Energy places a strong emphasis on communication internally and externally. Amanda Richardson, Manager of Corporate Communications for SECO Energy, concluded the presentation by highlighting the cooperative’s strategic storm communication efforts. She discussed the cooperative’s strategic storm communications plan, implemented to ensure that all the employees, members, and communities served have the information and support they need to weather the storm. This includes updates on the storm’s track and intensity, restoration progress, and essential community alerts.

 

The meeting was an essential step in reinforcing the community’s resilience and readiness for the Atlantic Hurricane Season, which spans from June 1 to November 30. The collaborative efforts and shared insights will significantly contribute to a coordinated and effective response to future storm events. 

 

CEO Curtis Wynn emphasized the importance of collaborative efforts and the role of community leaders in ensuring an effective and swift response to storm impacts. “Our preparedness and readiness are crucial to the safety and well-being of the communities we serve,” said Mr. Wynn. “The collaborative efforts of our leaders and emergency management teams are vital in ensuring a quick and effective response. At SECO Energy, we are committed to leveraging all our resources and expertise to protect our members and maintain service reliability during the hurricane season.” 

 

For more information about SECO Energy’s storm preparedness and response efforts, visit SECOEnergy.com. 

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement Map. To learn more about SECO Energy as a not-for-profit cooperative, visit About SECO Energy.   

SECO ENERGY EARNS AN ACSI® 2024 CUSTOMER SATISFACTION AWARD

SECO Energy is honored to have earned a 2024 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.

 

SECO Energy’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2024 ACSI Energy Utility Study. This Award is a testament to SECO Energy’s ongoing efforts to provide the best possible member experience.

 

 

The 2024 Customer Satisfaction Award affirms that SECO Energy’s hard work has been noticed by its members. SECO Energy is grateful for its members and will continue to strive for excellence through constant dedication to improvement.

 

SECO Energy’s CEO Curtis Wynn is grateful for the hard work and accomplishments of his team. Wynn stated, “The SECO Energy team of 400+ employees is thankful and humbled by the trust we have earned from our members. Every day at SECO, we strive to provide top-notch member satisfaction and excellent service, while maintaining reliable electric service that our members depend upon. Thank you, SECO members, for recognizing your not-for-profit electric cooperative’s efforts on your behalf.”

 

*Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement Map. To learn more about SECO Energy as a not-for-profit cooperative, visit About SECO Energy.

 

Co-op Energy Utilities ACSI Customer Satisfaction Award 2024 Badge

SECO Energy earns this award based on data modeled by the ACSI® in 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with SECO Energy in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

SECO Energy Named “Tree Line USA” Utility by Arbor Day Foundation

SECO Energy has been named a 2024 Tree Line USA Utility by the Arbor Day Foundation. Tree Line USA recognizes public and private utilities that help to preserve and enhance America’s urban forests. SECO Energy has maintained the Tree Line USA Utility designation for 17 consecutive years. 

  

Tree Line USA is a national program that is sustained through a partnership between the Arbor Day Foundation and the National Association of State Foresters. Tree Line USA promotes the coexistence of reliable and safely delivered electricity in communities that maintain vigorous tree populations.

 

Five Tree Line USA Standards

Arbor Day Foundation logo

To be recognized as a Tree Line USA Utility, SECO Energy must maintain exceptional standards in meeting five program tenets. These require utilities to respect industry standards for outstanding tree care; deliver yearly worker training in best tree care practices; promote a tree planting and education program; sustain a tree-based energy conservation program; and participate in an Arbor Day celebration. 

  

This year is the 152nd Anniversary of Arbor Day, which is celebrated on Friday, April 26. The Arbor Day Foundation is celebrating its 52nd Anniversary this year. Since its inception, it has facilitated the planting and distribution of nearly 500 million trees in more than 50 countries worldwide. Learn more about Arbor Day and its mission.

 

CEO Curtis Wynn acknowledged SECO Energy’s Vegetation Management team for their unceasing efforts that have once again earned SECO Energy the Tree Line USA Utility designation. Wynn said, “We are very proud of SECO Energy’s Vegetation Management team and our full-scale vegetation program. To be named as an Arbor Day Foundation Tree Line USA Utility for seventeen consecutive years is quite an accomplishment. SECO Energy’s consistent investment in its vegetation management program not only reduces power outages through the safe management of our existing rights-of-way, but through recognition like this, it establishes a high standard that our team members aspire to achieve, year after year.” 

  

Wynn continued, “I believe most of our members recognize SECO Energy’s commitment to quality tree care that promotes healthy, well-maintained trees planted in the right place can help reduce their annual energy costs.” 

 

Visit Right Tree Right Place for tips on planting trees away from power lines and how trees can help reduce annual energy bills. SECO Energy has also launched online energy efficiency tools to help members reduce energy consumption and costs. The Home Energy Assessment is an online energy audit tailored to each member’s home and lifestyle. A member may enter details about their home that impact energy use and efficiency. This information enables SECO Energy to send free energy-saving advice. The Energy Estimator calculates the cost of electrical devices typically found in most homes.

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on X/Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement Map. To learn more about SECO Energy as a not-for-profit cooperative, visit About SECO Energy.