Log in | Register |
StormCenter logo

Archive

Tag: Curtis Wynn

SECO Energy Achieves Impressive ACSI® Score of 91 for 2024

SECO Energy proudly announces the successful completion of its annual member-wide customer satisfaction survey, underscoring its commitment to excellence in service delivery. The not-for-profit cooperative, which provides electric service to over 248,000 homes and businesses across seven Central Florida counties, received invaluable feedback from more than 1,200 members, reinforcing SECO Energy’s position as a leader in customer satisfaction within the utility sector.

 

The member responses were evaluated by the American Customer Satisfaction Index (ACSI®), a well-respected organization that measures customer satisfaction across diverse industries in the United States and publishes the results of its syndicated studies nationally. SECO Energy conducts its member satisfaction survey in a separate study. For 2024, SECO Energy achieved an impressive ACSI score of 91 on a 100-point scale [1], reflecting the unwavering dedication of its employees to deliver exceptional service.

 

SECO Energy Chief Executive Officer Curtis Wynn expressed immense pride in the cooperative’s achievement, stating, “Our members are more than just customers—they’re our neighbors, our friends, and our community. This recent ACSI score of 91 is a testament to the passion and commitment our team puts into providing reliable, innovative energy services. It’s a reflection of the care and enthusiasm our employees bring to every interaction, always striving to exceed expectations. Surpassing the scores earned by investor-owned utilities and municipalities reported in the 2024 ACSI Energy Utilities Study is more than just an achievement – it shows how deeply we value our members and the impact we strive to make in their lives every day.”

 

SECO Energy’s score is higher when compared to publicly measured investor-owned utility scores and municipal utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places SECO Energy 17 points higher than the average investor-owned utility score of 74, as well as 16 points higher than the average municipal utility score of 75, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.

 

The American Customer Satisfaction Index (ACSI®) is the only national cross‐industry measure of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 200,000 customers as inputs to an econometric model for analyzing customer satisfaction with approximately 400 companies in about 40 industries and 10 economic sectors. ACSI data have proven to be strongly related to several essential indicators of micro and macroeconomic performance. To learn more about the American Customer Satisfaction Index, visit www.theacsi.org.

 

“We are truly humbled and grateful for your trust and recognition. Thank you for allowing us the privilege of serving you,” Wynn stated, expressing his gratitude to SECO Energy members.

 

“Every single one of our 400+ employees is not only dedicated to meeting your needs but also to ensuring you receive the highest level of service. Your satisfaction is paramount to us, and it’s your feedback and support that empower us to achieve our mission of providing reliable, innovative energy services.”

 

[1] Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by SECO Energy, collected between December 2 and 9, 2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

 

SECO Energy Spreads Holiday Cheer Through Toys for Tots Drive

SECO Energy is proud to continue its longstanding tradition of sponsoring the U.S. Marine Corps Reserve Toys for Tots Program. Each year, SECO Energy holds an annual donation drive in which employees and members of the cooperative contribute toys and gifts for the Toys for Tots donation boxes located at any one of SECO Energy’s five Member Service locations. 

 

Founded over 85 years ago, SECO Energy was formed by members who banded together to bring electricity to rural areas of Central Florida, fulfilling a previously unmet need. Each year, the cooperative’s members and employees voluntarily donate gifts to support local communities across Central Florida, which serves as a reminder of this shared purpose. 

 

“SECO employees are a charitable group, and they particularly enjoy making contributions that benefit the communities we serve. The generosity of SECO Energy’s employees and members ensures that local children will have toys to unwrap and smiles on their faces on Christmas morning,” stated Curtis Wynn, SECO Energy’s Chief Executive Officer. 

 

The Marine Corps Reserve’s Toys for Tots’ purpose is to help bring the joy of Christmas and send a message of hope to children across the United States through the gift of a new toy. Since 2001, the Toys for Tots program has been ranked as one of the top-rated charities by “Philanthropy 400.”  

 

This year’s Toys for Tots donation drive resulted in hundreds of toys donated through SECO Energy’s annual campaign. The toys remain within the community where they are collected, making a tangible difference for families in need. For some children, the gift of a toy from the program may be the only present they receive this holiday season. 

   

Kathy Judkins, SECO Energy’s VP of Communications, Community and Member Experience, who oversees the cooperative’s Toys for Tots initiative, added, “I’m incredibly grateful to the hundreds of SECO employees and many members who joined us in spreading holiday cheer this year. The smallest acts of kindness—like donating a toy—can have a lasting impact and bring happiness to children throughout our service area.” 

 

Toys for Toys Photo Collection:

 

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. To learn more about SECO Energy as a not-for-profit cooperative, visit About SECO Energy.  

 

 

SECO Energy Continues Hurricane Milton Restoration

Restoration continues across SECO Energy’s 2,100-square-mile territory after Hurricane Milton passed through Central Florida. At the peak, over 100,000 SECO members’ electric service was interrupted due to damaging wind speeds and heavy rains. Progress is steady; just over 10,500 services are waiting for restoration as of early this morning; restoration is ongoing through the weekend and early this week.    

 

SECO Energy’s service area has not experienced such widespread damage since Hurricane Irma in 2017. Over 300 additional crews arrived yesterday and got to work with the SECO home team. All crews that arrive onsite first attend a safety briefing that includes an overview of the damage to the system, hazards crews may face in the field, and SECO’s construction standards.  

 

Progress Timeline: 

  • Over 100,000, or 41% of SECO Energy’s 245,000, members experienced service interruption due to Hurricane Milton’s intense wind and rain. Significant progress has been made in restoring power to affected members from the impact of Hurricane Milton, which made landfall near Siesta Key late Wednesday night. 
  • On day one of restoration, the team restored over 55,000 accounts, reducing the percentage of SECO members without power to 18%. All critical accounts were restored; per Florida mandates, critical accounts are the priority. Transmission lines that provide service to substations and large groups of members were also restored. Crews began assessing damage to feeder lines and lateral lines. 
  • On day two, crews continued to repair broken poles and downed trees. Damage assessments continued. By the end of the day on Friday, an additional 23,000 services were restored.   
  • On day three, work and damage assessments continued. Crews rebuilt feeder lines, replaced poles, and removed broken trees. Fresh mutual aid arrived and got to work, with crews restoring over 10,000 members’ services by the night’s end.  

 

“Day four of Hurricane Milton brings new challenges as our SECO home team crews and our mutual aid line and tree crews move into some of the most heavily damaged areas,” said Curtis Wynn, CEO of SECO Energy. “Electricity is an essential service; four days without it is a major hardship, and we understand that members without service need their power restored so they can get back to normal day-to-day activities. Please continue to be patient with our team and contractors who are working in the field and behind the scenes to repair the damage caused by Hurricane Milton. They are working long hours and desperately want to see your lights come back on, too.”  

 

Restoration and recovery in some communities is a long process due to the substantial number of outages caused by downed lines, broken poles, flooding, fallen trees, and other damage curtailing restoration work. Do not enter a work zone – this is a safety hazard and slows work progress. Crews may need to leave a jobsite to respond to an emergency or get materials; they will return to complete the job.   

 

For outage reporting and updates, SECO Energy offers StormCenter, an outage and communications platform. Members can report outages, check the status of an outage, and sign up for alerts via email, text, or phone. Visit SECOEnergy.com > StormCenter and bookmark the page for quick access. 

 

Stay away from downed wires. Always assume they are energized. Call 911 if you see a downed line. Members who require electricity to operate medical equipment should consider investing in a backup power source or have a relocation plan during extended power outages. Follow manufacturer’s safety instructions if you use a portable generator. Do not run a portable generator while sleeping. Carbon monoxide is emitted from a generator’s exhaust; it is deadly, colorless, and odorless. Avoid the risk of carbon monoxide poisoning by placing portable generators outside in a well-ventilated area, more than 20 feet away from your home, doors, and windows. Never run a generator inside, not even in your garage. Do not connect the generator directly to your home’s main fuse box or circuit panel.
 

For more storm safety tips, visit Ready.gov or download the American Red Cross’s Emergency Severe Weather App by texting “GETEMERGENCY” to 90999. 

SECO Energy Completes Restoration from Hurricane Helene and Sends Aid

SECO Energy CEO Curtis Wynn

In the early morning hours on Saturday, September 28, SECO Energy completed electric service restoration for all accounts affected by Hurricane Helene’s impact. After a short rest for SECO Energy’s crews, a group of employees volunteered to join the restoration effort at other cooperatives.

 

The wind damage in SECO Energy’s service area was moderate, disrupting service to roughly 43,000 accounts. In response, SECO Energy employees and hundreds of mutual aid line and tree crews began a comprehensive storm recovery process, which involved damage assessments, restoration prioritization, and working around the clock to restore electric service. Crews and contractors worked tirelessly to replace broken utility poles, remove fallen trees, and restore downed power lines, ensuring the safety and comfort of our members.

 

“I am extremely proud of our dedicated employees and mutual aid crews that worked tirelessly until every member had power restored,” says SECO Energy’s Chief Executive Officer Curtis Wynn. “Storm recovery is difficult, dangerous work, but our crews are experienced, highly trained, and dedicated to protecting the communities we serve.”

 

A 13-person restoration module left SECO Energy early Sunday afternoon, traveling to Clay Electric Cooperative, Inc., headquartered in Keystone Heights, to assist in outage restoration. Clay Electric’s service area has been significantly damaged, with over 26,000 accounts currently without electric service as of Sunday afternoon. This underscores the urgency of the situation. Two SECO warehouse support employees have stepped in to provide needed warehouse and supply chain services at Central Florida Electric Cooperative (CFEC). Their assistance is crucial in helping CFEC employees continue the restoration effort in their region.

 

Wynn continued, “I want to thank each employee who volunteered to help others. We are proud to answer the call to help a sister cooperative. Cooperation Among Cooperatives is essential; when we work together, we can bring normalcy back to the lives of thousands of our neighbors. North Florida and western North Carolina sustained some of the worst damage from Helene, these communities are in our thoughts as they work to rebuild their homes and lives.”

 

SECO Energy’s contracted line and tree crews also left to aid in restoration. Five Pike overhead line crews and 24 Link Energy contractors left for Suwannee Valley Electric Cooperative (SVEC) on Saturday. Four Pike overhead line crews joined Clay Electric on Sunday. Additionally, five Wright Tree Service crews are traveling to other damaged areas in the southeast.

 

SECO Energy is grateful to members affected by this storm for their patience and understanding as crews worked to replace broken utility poles, remove tree fallen trees, and restore downed power lines. The cooperative also extends its gratitude to the various cooperatives, businesses, and organizations that provided valuable support and assistance during the recovery efforts.

 

 

Hurricane Helene Mutual Aid from SECO Energy
SECO Energy employees who traveled to Clay Electric on Sunday, September 29, 2024, to aid in power restoration after Hurricane Helene

 

Storm Restoration Photos:

 

For more information about SECO Energy and our storm recovery efforts, visit our online Newsroom at SECOEnergy.com. 

 

SECO Energy Proudly Announces Major New Grant to Support Clean Energy Initiatives

SECO Energy will receive approximately $100 million in federal grants and low-interest financing – part of a larger Florida grant award which totals as much as $630 million – to support clean energy initiatives such as area light conversions to LED and micro-grid/community solar projects.  

 

SECO Energy was a co-applicant with Seminole Electric Cooperative and Suwannee Valley Electric Cooperative on the Empowering Rural America grant application to the U.S. Department of Agriculture, which was facilitated by OVID Solutions, in Tallahassee.  

 

“This is a monumental investment for our cooperative and its members,” said SECO Energy CEO, Curtis Wynn. “With these grant dollars, we’re able to transform our system’s long-term sustainability and adopt clean energy projects that otherwise might have been out of reach.” 

 

The grant will leverage federal dollars to increase energy cost savings, enhance energy efficiency, and provide clean energy solutions. 

 

Among other systemwide efficiency projects, SECO Energy will construct three solar microgrids, with battery energy storage that will generate about 6.6 megawatts of clean, renewable energy. These projects are estimated to create over 500 short- and long-term jobs and increase rural access to clean energy in SECO Energy’s seven-county service area, which encompasses rural areas of Central Florida, including large portions of Marion, Sumter, and Lake counties. 

 

The entire scope of the collaboration between the three cooperatives will impact as many as 42 Florida counties, generating 3,400 short- and long-term jobs and reducing greenhouse emissions by more than 3.5 million tons, which is the rough equivalent of removing one million gas-powered cars from Florida’s roads every year. 

 

By leveraging grant dollars, electric cooperatives accelerate clean energy projects in their communities that may not have otherwise been possible.  

SECO Energy Completes Restoration from Hurricane Debby

SECO Energy is pleased to announce that power has been fully restored to all members following the impact of Hurricane Debby. The system made landfall near Steinhatchee early Monday morning, causing widespread outages across Citrus, Hernando, Lake, Levy, Marion, Pasco, and Sumter counties. 

 

The Category One hurricane brought sustained winds of up to 85 mph and heavy rainfall, leading to extensive flooding and damage. In SECO Energy’s service area, downed power lines, damaged poles, fallen trees, and standing water disrupted electric service to thousands of members. The not-for-profit cooperative’s infrastructure experienced over 400 outages, affecting over 37,000 total accounts. By midnight on Monday, SECO had fully restored service to all members.

 

SECO Energy’s Chief Operating Officer, John LaSelva,   commended the cooperative’s employees for their dedication and hard work.  “Our team was well-prepared for Hurricane Debby’s approach days before landfall. Without question, SECO Energy’s line crews, support staff, and contractors worked tirelessly around the clock assessing damage, repairing infrastructure, and restoring power as quickly and safely as possible. The hurricane’s strong winds and torrential rain made efforts challenging, but the SECO team and outside personnel remained resilient and focused on restoring service to every member.” 

 

Members are encouraged to use StormCenter, SECO Energy’s outage and communications platform to report outages, check the status of an existing outage, and enroll in outage communications and alerts via email, text, voice or all three. Visit StormCenter today and bookmark it on your smartphone or tablet to report outages quickly and easily.  

  

For storm preparation and safety tips, SECO Energy’s Hurricane Handbook provides valuable information on how to prepare before, during, and after a storm. 

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on X for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement map. To learn more about SECO Energy as a not-for-profit cooperative, visit SECOEnergy.com> Your Co-op>About. 

SECO Energy Crews Work Overnight Through Hurricane Debby 

SECO Energy experienced widespread outages overnight, leaving over 10,000 accounts without power across Citrus, Hernando, Lake, Levy, Marion, Pasco, and Sumter counties as Hurricane Debby moved through the Gulf of Mexico. SECO Energy is calling in outside contractors and fellow cooperative personnel to assist in restoration from Hurricane Debby.

 

SECO Energy crews worked overnight Sunday to restore electric service to homes and businesses that lost power but were forced to temporarily delay restoration efforts due to high winds as formerly Tropical Storm Debby strengthened to hurricane status. It is unsafe to raise truck buckets in winds higher than 35 mph. Fortunately, restoration work has now resumed with subsiding winds. 

 

The eyewall of Hurricane Debby made landfall early this morning in the Big Bend area near Steinhatchee as a Category 1 storm. As of 5 a.m. Monday, Hurricane Debby had maximum sustained winds of 80 mph and is moving north-northeast at 10 mph. SECO crews are still battling tropical wind conditions, flooding, and high-water areas. The NHC forecast indicates rain and gusty winds will continue in SECO’s service area for most of Monday and into Tuesday. The possibility of tornadoes and flash floods continues. The current National Hurricane Center (NHC) forecast predicts Debby will rapidly weaken as it moves inland across northern Florida and southeastern Georgia later today through Tuesday.

 

CEO Curtis Wynn encourages members to practice safety as Hurricane Debby linger. Wynn stated, “During storms and power outages, it’s crucial to exercise extreme caution around downed power lines and trees in our area. Always treat any fallen line as if it’s energized and dangerous. To keep your family safe, ensure children stay indoors and away from potential hazards. If you’re without power and decide to use a generator, follow the manufacturer’s safety guidelines. If you experience a medical emergency or other life-threatening hazard, call 911 right away.” 

 

 

SECO’s Emergency Restoration Plan determines the system’s restoration priority for each affected feeder. Essential services such as hospitals, shelters, schools, and government agencies are the highest priority. Line repairs that will restore power to large groups of members are next, feeders that serve large commercial services and then individual electric services in less populated areas. 

 

Florida Governor Ron DeSantis declared a State of Emergency for 54 Florida counties on Thursday, August 1, and added seven additional counties on Friday, August 2. County Emergency Operations Centers (EOCs) in Central Florida are monitoring Hurricane Debby’s impact. For a list of shelters, including general, pet-friendly, and special needs, visit FloridaDisaster.org. SECO members who require continuous electric service to power life-sustaining medical equipment should have a backup power source or relocate to a shelter. Special needs shelters are open in every county SECO serves.   

 

StormCenter is SECO Energy’s outage and communications platform for members to report outages, check the status of an existing outage, and enroll in outage communications and alerts via email, text, voice, or all three. Visit StormCenter today and bookmark it on your smartphone or tablet to report outages quickly and easily. 

 

Major weather events can cause extended power outages. SECO Energy reminds members to follow safety protocols when using a generator during a power outage. Generators emit deadly carbon monoxide (CO) that is odorless and colorless. Thousands of people die each year from CO poisoning. Never operate a generator in an enclosed space, including a garage. Always place the generator at least 15 to 20 feet away from your home and never near open windows. 

  

Before operating a generator, thoroughly read and review the owner’s manual. Never plug a generator directly into an electrical outlet. This current flow is deadly for utility personnel. Keep children away from an operating generator and store fuel in approved containers. Do not smoke while fueling a generator. Always operate a generator in a dry space. If it is raining, use a canopy or cover. SECO Energy’s Hurricane Handbook includes generator safety tips and instructions on preparing before, during, and after a storm. 

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on X for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement map. To learn more about SECO Energy as a not-for-profit cooperative, visit SECOEnergy.com>Your Co-op>About. 

SECO News August 2024

 

Wynn's Wire

 

 

DEAR MEMBERS,

 

At SECO Energy, our goal goes beyond keeping the lights on. We strive to provide you with the most reliable and trustworthy service possible. The Oxford English Dictionary defines reliability as “the quality of being able to be trusted to do what somebody wants or needs.” Trustworthiness is essential to steering our responsibility to you, our valued members.

 

Our teams works diligently every day, proactively planning to ensure your homes and businesses have the power they need to thrive. While we strive to maintain uninterrupted power, sometimes factors out of our control, such as severe weather, wildlife interference, or other events, may cause temporary outages. In such cases, you can rest assured that our teams are swiftly dispatched to restore power quickly and safely. Our local Call Center is available for questions and concerns, and a whole cast of employees supports restoration efforts behind the scenes.

 

We recognize that transparent communication and exceptional member service are fundamental to reinforcing your confidence in us. That’s why we actively seek your feedback to continually enhance our service’s efficiency and ensure we meet and exceed expectations.

 

Looking ahead, SECO Energy is enthusiastic about the future. Our Strategic and Smart Grid Technology Roadmaps prioritize ongoing investments in cutting-edge technology, infrastructure enhancements, and innovative energy solutions to meet the evolving needs of the rapidly growing communities we serve. Our focus on reliability and trustworthiness remains steadfast, ensuring that you can count on us every step of the way. 

 

Sincerely,

 

CURTIS WYNN

Chief Executive Officer

 

 

 

 

SECO News August 2024 What Does Reliability Mean to SECO Energy

 

Reliability to SECO Energy means consistent, dependable service and being a trusted energy provider that invests in grid-hardening strategies, technological advancements, and services to assist our members to prevent outages, and maintain a stable energy supply to enhance service delivery.

 

GRID HARDENING STRATEGIES

  • Strategic vegetation management schedules
  • Overhead and underground facility inspections
  • Conversion to underground facilities in areas with frequent vegetation and reliability issues due to storms
  • Approximately 90% of new lines installed underground
  • Balanced and diversified energy portfolio
  • Routine maintenance to replace damaged and outdated poles and equipment
  • Upgrading transmission poles to concrete

 

TECHNOLOGICAL ADVANCEMENTS

  • Advanced Metering Infrastructure (AMI)
  • Transition from high-pressure sodium (HPS) area lighting to light-emitting diode (LED) area lighting
  • Conservation Voltage Reduction strategies that reduce demand and energy while lowering wholesale power costs
  • Utilization of drones for infrared inspections of lines, poles, and structures

 

SERVICES

  • Local call center to serve over 500,000 consumers
  • Immediate response to power outages and 24-hour response to area lighting outages
  • SmartHub for monitoring and managing your home’s energy use
  • StormCenter for quickly reporting outages and checking outage status online
  • Emails, texts, and voice alerts with outage updates and community alerts
  • Monthly SECO News with the latest cooperative developments
  • Regular updates on social media

 

Stay Connected with SECO Energy! Like us on Facebook, Instagram, X/Twitter, and LinkedIn for the latest updates.

 

 

 

 

SECO News August 2024 World Class Outage Response

 

 

As a not-for-profit electric cooperative, SECO Energy understands that our members count on us to supply reliable, safe, and affordable electric service. Utilities use three metrics to measure their success in providing an uninterrupted power supply.

 

 

 

SYSTEM AVERAGE INTERRUPTION DURATION INDEX (SAIDI)

 

 

 

SYSTEM AVERAGE INTERRUPTION FREQUENCY INDEX (SAIFI)

 

 

CUSTOMER AVERAGE INTERRUPTION DURATION INDEX (CAIDI)

 

*The national average is based on 2022 utility data using the latest information available.

 

 

 

SECO News August 2024 A Message from Joyce Anderson District 2 Trustee The Cooperative Difference

 

As a member of SECO Energy, I want to share with you the significant differences between our cooperative and investor-owned utilities. SECO Energy is a member-owned, not-for-profit electric cooperative that operates under a cooperatives business model that uniquely benefits you and our fellow members.

 

Here are a few differences that make SECO Energy and other cooperatives exceptional.

 

INVESTOR-OWNED UTILITIES PROVIDE ELECTRIC SERVICE TO “CUSTOMERS”

  • Privately owned and operated for profit, primarily focusing on maximizing shareholder returns
  • Decisions are often centralized and made by corporate executives or distant shareholders
  • Accountable to shareholders, and financial targets take precedence
  • Rates designed to not only cover costs of operation but to generate profits for shareholders
  • Profits are distributed to shareholders outside the local community

 

SECO ENERGY PROVIDES ELECTRIC SERVICE TO “MEMBERS”

  • Owned and governed by members; not-for-profit
  • Decisions made locally by members elected to serve on the Board of Trustees, ensuring member voices are heard and needs are met
  • Accountability directly related to membership, fostering transparency and responsiveness
  • Rates are designed to meet local needs and cover operating expenses and purchased power costs
  • Profits returned to members in the form of capital credits

 

 

Read the full August SECO News.

 

 

Officials and Key Community Leaders Attend Storm Preparation Meeting at SECO Energy

Representative Yvonne Hinson (Florida House of Representatives) asking questions during SECO Energy’s Storm Preparedness and Readiness meeting.

SECO Energy hosted a Storm Preparedness and Readiness meeting as Atlantic hurricane season begins. The meeting focused on engaging with officials and key community leaders to discuss detailed strategies for hurricane season. The meeting was an essential part of the cooperative’s ongoing efforts to ensure the safety and resilience of the communities we serve.

 

Attendees included several notable figures such as Representative Yvonne Hinson; staff from the offices of Representative Ryan Chamberlin, Congresswoman Kat Cammack, and Congressman Daniel Webster; Citrus County Fire Chief Craig Stevens; and various emergency management officials from Marion, Citrus, and Sumter counties. 

 

The meeting was opened with a warm welcome from SECO Energy’s CEO, Curtis Wynn, and followed up by a presentation led by John LaSelva, Chief Operating Officer, focusing on the cooperative’s storm readiness process involving extensive pre-storm preparation that includes system hardening, vegetation management, and the development of an emergency response plan with FEMA contracts in place. Also mentioned were meticulously planned pre-storm logistics, such as securing hotel accommodations for assisting crews, fuel, and staging personnel and equipment.

 

SECO Energy Storm Preparedness and Readiness Meeting held at SECO Energy headquarters on Tuesday, June 25, 2024

Following a storm, SECO conducts thorough damage assessments and restores service in the priority order mandated by the State – shelters, hospitals, feeders with the highest member count, then individual services and area lights. All reports and invoices are compiled and submitted for FEMA reimbursement to ensure financial accountability and recovery. SECO Energy’s Vice President of Financial & Administrative Services, Anh Reynolds, discussed FEMA reimbursement requirements and how the cooperative plans and prepares for the potential financial aftermath of a storm.  

 

Kathy Judkins, Manager of Community and Economic Development and Government Relations for SECO Energy, provided information on Emergency Operation Center preparations and post-storm activities. She also shared SECO Energy’s role in providing timely and accurate information to officials and key community leaders, which helps them offer information when their constituents call on them. 

 

Joint group discussion networking with Chris Evan, Director of Emergency Management for Citrus County; David Casto, Director of Emergency Management for Sumter County; Anh Reynolds, SECO Energy’s VP of Financial & Administrative Services; and Ben Dawson, SECO Energy’s VP of Growth, Smart Grid & Operational Technology

SECO Energy places a strong emphasis on communication internally and externally. Amanda Richardson, Manager of Corporate Communications for SECO Energy, concluded the presentation by highlighting the cooperative’s strategic storm communication efforts. She discussed the cooperative’s strategic storm communications plan, implemented to ensure that all the employees, members, and communities served have the information and support they need to weather the storm. This includes updates on the storm’s track and intensity, restoration progress, and essential community alerts.

 

The meeting was an essential step in reinforcing the community’s resilience and readiness for the Atlantic Hurricane Season, which spans from June 1 to November 30. The collaborative efforts and shared insights will significantly contribute to a coordinated and effective response to future storm events. 

 

CEO Curtis Wynn emphasized the importance of collaborative efforts and the role of community leaders in ensuring an effective and swift response to storm impacts. “Our preparedness and readiness are crucial to the safety and well-being of the communities we serve,” said Mr. Wynn. “The collaborative efforts of our leaders and emergency management teams are vital in ensuring a quick and effective response. At SECO Energy, we are committed to leveraging all our resources and expertise to protect our members and maintain service reliability during the hurricane season.” 

 

For more information about SECO Energy’s storm preparedness and response efforts, visit SECOEnergy.com. 

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement Map. To learn more about SECO Energy as a not-for-profit cooperative, visit About SECO Energy.   

SECO ENERGY EARNS AN ACSI® 2024 CUSTOMER SATISFACTION AWARD

SECO Energy is honored to have earned a 2024 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.

 

SECO Energy’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2024 ACSI Energy Utility Study. This Award is a testament to SECO Energy’s ongoing efforts to provide the best possible member experience.

 

 

The 2024 Customer Satisfaction Award affirms that SECO Energy’s hard work has been noticed by its members. SECO Energy is grateful for its members and will continue to strive for excellence through constant dedication to improvement.

 

SECO Energy’s CEO Curtis Wynn is grateful for the hard work and accomplishments of his team. Wynn stated, “The SECO Energy team of 400+ employees is thankful and humbled by the trust we have earned from our members. Every day at SECO, we strive to provide top-notch member satisfaction and excellent service, while maintaining reliable electric service that our members depend upon. Thank you, SECO members, for recognizing your not-for-profit electric cooperative’s efforts on your behalf.”

 

*Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement Map. To learn more about SECO Energy as a not-for-profit cooperative, visit About SECO Energy.

 

Co-op Energy Utilities ACSI Customer Satisfaction Award 2024 Badge

SECO Energy earns this award based on data modeled by the ACSI® in 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with SECO Energy in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.