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SECO News, March 2021

 

Duncan’s Digest – Retirement Announcement and 2021 “Just Business” Annual Meeting

 

Dear Members,

 

After 42 years at SECO Energy, I have formally announced my plan to retire as CEO in January 2022. I began my career with SECO in 1979 as the Director of Accounting and Finance. At that time, the cooperative was known as Sumter Electric Cooperative, and the meter count was just 37,000.

May 2018 SECO News Duncan's Digest
Growth in Central Florida took off, and when I was promoted to CEO in 1990, the meter count had almost doubled to 66,000 homes and businesses. We reached the 100,000-meter count milestone in 1999 and the 200,000-meter count milestone in 2017.

 

Without question, much has changed over my three decades as CEO. We have dramatically improved members’ service reliability through increased investments in our electric infrastructure and a strengthened vegetation management program. At the end of 2020, our meter count reached 216,477. Our total investment in our electric facilities is approaching the $1 billion mark at $955.6 million.

 

We’ve celebrated customer satisfaction wins in recent years, too. Some of my proudest moments as CEO came when SECO Energy won coveted J.D. Power awards in 2015, 2016 and 2017 when our satisfaction scores topped all utilities in the nation. In 2020, we upheld our position as an American Customer Satisfaction Index (ACSI) frontrunner in Florida and nationally with a score of 91.

 

Most important, I am honored to work with the best employees in the energy industry. SECO employees are world-class representatives of the cooperative purpose who provide exceptional customer service to our members. When I retire, it’s the great employees of this company I will miss the most.

 

My wife Connie and I have been married for 53 years. We are looking forward to spending more time traveling, scuba diving and relaxing on the water. We’re excited to spend more of our free time with our two sons and three grandchildren as well. Though the timing of my retirement was an emotional and difficult decision, I know it is the right time to take the next steps to focus on fun and family.

 

I hope you will tune in to watch our 83rd Annual Meeting’s live virtual webcast on Thursday, March 25, at 4:30 p.m. This will be my final address to the membership. The Meeting this year is a no-frills, virtual Annual Business Meeting that is themed “Just Business.” In our continued COVID-cautious environment, we encourage you to watch our virtual webcast from the comfort and safety of your home. The link to the live webcast will be posted on our homepage, Facebook, Twitter, Instagram and YouTube.

 

Though we are not hosting the big onsite party, we have 100 Annual Meeting prizes up for grabs. Members who vote on Annual Meeting business (a Bylaws Revision and last year’s minutes) are eligible to win a prize. The grand prizes are a 2011 refurbished GMC Canyon 4×4 extended cab truck, a golf cart and four $1,000 cash prizes. Other prizes include air fryers, tool sets, Ring doorbells, NEST thermostats, SECO bill credits and more. All members who vote on the Bylaws Revision and the 2020 Annual Meeting Minutes are eligible to win. Learn more about Annual Meeting voting and review the list of prizes on pages four and five.

 

I know the next ten months will fly by quickly, and I want to emphasize how thankful I am for the privilege of working for this great organization for 42 years.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 


 

SECO News March 2021 Advice From The Old Farmer's Almanac

Advice from The Old Farmer’s Almanac

 

Ripe, refreshing summer fruits and vegetables are planted in spring gardens. According to The Old Farmer’s Almanac, Florida falls in Area 1 based on the potential frost and cold period. There is still plenty of time to get seeds in the ground. Plant beans, sweet corn, muskmelons, squashes and watermelons beginning March 15. Be sure to plant cucumbers, eggplant, leeks and sweet potatoes by mid-April. If you like okra, wait until April 15 to plant. Above-ground crops should be planted March 21 – 23 or April 18 – 19. The best days for planting below-ground crops are March 3 – 4 and 30 – 31 and April 8 – 9.

 


 

SECO News March 2021 Florida Special Needs Registry

Florida Special Needs Registry

 

The Florida Division of Emergency Management has developed the Florida Special Needs Registry. Before Atlantic hurricane season begins on June 1, if you or a family member has a special need, add your name to the registry.

 

The Florida Special Needs Registry allows residents with special needs to subscribe to their county’s emergency management agency to receive assistance and alerts during a disaster. The statewide registry provides first responders with valuable information to prepare for disasters or other emergencies.

 

The Special Needs Registry may help save your life. Visit the Florida Disaster website or snr.FLhealthresponse.com to locate your county and register.

 

If someone in your home depends on life-sustaining medical equipment that operates on electricity, make arrangements in advance for an emergency alternative power source. If you are considering installing a generator, go to our Safety page to view our video on generators.

 


 

SECO News October 2020 EV Charger Winner!

EV Charger Winner

 

Fred Zesewitz from Eustis is the February winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

 

Learn more about the benefits of electric vehicle ownership on our EV website pages. You’ll find an EV savings calculator, information about CO2 reduction, an EV and PHEV model finder and a nationwide charger-finder map. Visit our Electric Vehicles page for more details.

Watch SECO News for next month’s charger winner.

 


 

SECO News March 2021 "Just Business" 2021 Virtual Annual Meeting

 

“Just Business” 2020 Virtual Annual Meeting

 

Tune in virtually for SECO Energy’s 2021 Annual “Just Business” Meeting on Thursday, March 25. The Annual Business Meeting online webcast begins at 4:30 p.m. To access, click on the 2021 Virtual Annual Just Business Meeting banner at SECOEnergy.com. Links to the webcast will also be published on Facebook, Twitter and Instagram.

 

Given the continuing COVID-cautious environment, we do not encourage in-person attendance and are unable to accommodate food service, shuttle service, onsite prize distribution and other activities of previous years. The good news is that members do not have to attend the meeting to vote and be entered in the prize drawing.

 

Ways to Vote

 

To vote electronically, visit our homepage and click on the VOTE banner. You can also text “VOTE” to (352) 320-2200 and follow the link provided.

 

To vote by mail, complete the ballot included in the Official Annual Meeting Notice enclosed in your February or March billing statement. Enclose with your electric bill payment or mail completed ballot to: SECO Energy, P.O. Box 301, Sumterville, FL 33585 by Tuesday, March 23 at 5:00 p.m.

 

To vote by phone, reach out to Member Services at (352) 793-3801 during regular business hours and an agent will assist you in casting your vote.

 

To vote in person, visit one of our five Member Service Centers to view a paper copy of the Bylaws Revision and last year’s minutes. We’ll help you cast your vote when you’re ready.

 

View the full list of 100 Annual Meeting prizes up for grabs. All members who vote on 2021 Annual Meeting business are eligible to win.

 


 

SECO News March 2021 Go Green And Win

 

Go Green and Win

 

Go Green in 2021 to be eligible to win a prize. Help SECO reduce billing and paper costs and you could win a $200 bill credit, a NEST thermostat or an Amazon Echo Dot with Alexa. We’ll draw three winners each month whose account meets the three account eligibility criteria:

 

. registered through SmartHub

 

. opted out of paper billing statements

 

. enrolled in automatic bank draft

 

If you have more than one account that meets the three criteria, each account is eligible to be drawn as a winner.

 

You can enroll in bank draft and select paperless billing through SmartHub. Members who aren’t as tech savvy or do not have a smartphone or tablet can reach out to Member Services by phone for enrollment assistance.

 

We’ll choose three winners each month through 2021. GOOD LUCK!

 


 

SECO News February 2021 Winners' Circle

 

Winners’ Circle

 

Have you engaged with our virtual assistant Electra who can answer thousands of calls without missing a beat? Ask Electra for assistance instead of waiting to speak with a representative. Each week, we’ll draw one winner who will receive a $25 gift card. Winners are drawn from all members who called and successfully took care of business with Electra.

 

JANUARY’S WINNERS ARE:

 

Alma Cook from Lake Panasoffkee

 

Ron Lyle from Ocala

 

Raymond Clark from Deland

 

Susan Scarano from Floral City

 

Congratulations to our three February winners in our Go Green and Win: Paperless Billing and Bank Draft member incentive.

 

Linda Lauletta from Mascotte is the winner of a $200 SECO Energy bill credit.

 

Jerry Johnson from Ocala is the winner of a NEST thermostat.

 

Nancy Marty from Leesburg is the winner of an Amazon Echo Dot with Alexa.

 

Read Winners’ Circle next month for more winners. Congratulations, winners!

 


 

SECO News March 2021 Scholarship Reminder

 

Scholarship Reminder

 

Attention high school seniors interested in a career in the energy industry, SECO Energy’s Board of Trustees has approved $36,000 in scholarship funds for 12 awardees to receive $3,000 each. Completed applications are due by 5 p.m. on Friday, March 26.

 

Student Eligibility Requirements:

 

• reside in a home served by SECO Energy

 

• interested in a career in the energy industry

 

• graduating in the current school year (2021)

 

• enrolled full-time in an accredited Florida college, university, vocational/technical school by the end of 2021

 

• pursuing a degree or certification in technology, engineering, math or business

 

An independent panel of educators from SECO’s service area evaluates all applications and selects each year’s winners. Print an application by visiting our Scholarships page or pick one up from a school guidance counselor.

 

Read the full March 2021 SECO News online.

SECO News, December 2020

 

Duncan’s Digest – 2021 United Way Pledge Drive

 

SECO Energy employees have been exceptionally generous this year. Their philanthropic spirit is fostered by one of our Cooperative Principles: Concern for Community. Many employees, some who are not members themselves, have joined me in supporting SECO’s Pennies from Heaven charitable fund. Employee and member donations to Pennies from Heaven have funded member bill payment assistance and provided funds for local food banks experiencing critical shortages.Employees have also donated generously to our yearly Toys for Tots donation drive.

 

May 2018 SECO News Duncan's Digest

 

SECO employees recognize that local community help is needed year-round and not only during the Christmas season. For this reason, employees take part in an annual employee-funded United Way Pledge Drive. This year has been challenging for some local families who have struggled through the COVID-19 pandemic and resulting shutdown. The need may well extend into next year.

 

For our 2021 United Way Pledge Drive, employees willingly pledged $61,433 to United Ways in ten local counties. This donation makes a big difference in the lives of local families. SECO’s 400+ employees live in or near the counties we serve, and employees choose the county where their donated dollars will benefit.

 

The bulk of our employees live in Citrus, Lake, Marion and Sumter Counties, and these counties received the highest dollar amounts in donations. The breakdown by county is:

Lake and Sumter: $29,508

 

Marion: $20,885

 

Citrus: $6,023

 

Other Counties (Gilchrist, Hernando, Levy, Orange, Pasco and Polk): $5,017

 

Total: $61,433

 

Join SECO employees in their effort to promote the United Way’s mission to improve lives by mobilizing the caring power of communities to advance the common good. Education, income and health care are United Way’s key focuses. Visit United Way to donate or volunteer.

 

I am grateful for our employees’ generosity and dedication to our members and the communities we serve. From the SECO family to yours, Merry Christmas and Happy New Year!

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 


 

SECO News December 2020 Engage With Electra To Win

Engage With Electra to Win

 

Earlier this year, SECO Energy upgraded its phone system to a new, user-friendly interactive voice response (IVR) system. Our virtual agent’s name is Electra, and she is available 24 hours a day, 7 days a week.

 

Engage with Electra to win! Starting December 1, members who interact with Electra virtually and don’t request a SECO member service representative will be eligible to win a $25 gift card. We’ll draw one winner each week.

 

Electra is multi-functional. She can answer thousands of calls virtually and save you from waiting on hold for rep assistance.

 

BILLING INQUIRIES: Ask Electra “What is my balance?” or ask her “What is the due date?” Need more billing information? Electra can answer questions such as “What was my last payment amount?” or “When was my last payment date?”

 

PAY YOUR BILL: Tell Electra “Pay my bill,” and she will transfer you to our PayNow payment processor. You can pay your bill by phone using a credit or debit card or electronic check without a convenience fee.

 

PAYMENT ARRANGEMENT*: Ask for a “Payment Arrangement” or an “Extension.” Electra will schedule terms – all without you having to speak with a rep.

 

DISCONNECT SERVICE: If you’re moving out of SECO’s service area and need to disconnect service, tell Electra to “Disconnect Service.” Please provide Electra with a forwarding address for future Capital Credit returns.

 

REPORT A POWER OUTAGE/UPDATE OUTAGE NOTIFICATIONS: Call Electra to report a power outage. Say the word “Outage,” and she will guide you through easy prompts to report the outage for you. To update your outage notifications, say “Update Notifications.” If you’re calling from a cell phone, Electra will ask if you want her to text you a link to StormCenter to update your outage notification preferences on your smartphone or tablet.

 

CHECK OUTAGE STATUS: Electra can give you details on the status of a current outage. Just say “Check Status,” and Electra will provide the crew status, estimated restoration time and outage cause if known.

 

REPORT AN AREA LIGHT OUTAGE: Find an area light issue? Just locate the pole number, call Electra and say “Report an Area Light Outage.” Read page four to learn how you can report area light outages online 24/7 with SECO Energy’s LightFinder tool on StormCenter.

 

SERVICE TROUBLE: Experiencing a service problem such as partial power or a wire down? Call Electra and say “Service Trouble.” Electra will automatically create a service trouble ticket.

 

Call Electra at (352) 793-3801 and let her assist you virtually for a chance to win a $25 gift card each week. Winning account must be active at the time of the drawing. Look for the first month’s weekly winners in February 2021 SECO News.

 

Good luck!

 

*Electra can schedule a payment arrangement for eligible accounts only.

 


 

SECO News December 2020 Area Light Out? Report it Online

Area Light Out? Report it Online

 

Need to report a malfunctioning area light? Report a light that is completely off, flickering or staying on during the day using our easy and convenient online tool called LightFinder, which is available through SECO Energy’s StormCenter platform.

 

Visit StormCenter 24/7 to report power outages, report area light malfunctions, update your communications preferences and more. To report an area light outage, choose the LightFinder tile. Enter the area light pole number or near address in the search bar, then click on the light icon to report the lighting issue. Review the light’s details and add comments if needed. Include your email address in the submission to receive updates about the light’s repair status.

 

A green light icon indicates there is no known area light issue. When an area light trouble ticket is issued, the icon turns red. Lights represented by an orange icon have been repaired in the last 24 hours. Member-owned lights are shown as a blue icon, and a gray icon indicates an inactive light.

 

SECO repairs most area light issues in less than 24 hours.

 


 

SECO News October 2020 EV Charger Winner!

EV Charger Winner

 

Richard and Jill Nash from Clermont are the November winners of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

 

Learn more about the benefits of electric vehicle ownership on our EV website pages. You’ll find an EV savings calculator, information about CO2 reduction, an EV and PHEV model finder and a nationwide charger-finder map. Visit our Electric Vehicles page for more details.

 

Watch SECO News for next month’s charger winner.

 


 

SECO News December 2020 StormCenter Word Search

StormCenter Word Search

 

SECO Energy’s StormCenter outage and communications platform is available online 24 hours a day, 7 days a week. Report power outages, area light malfunctions and update or enroll in outage notifications. Visit StormCenter online.

 

December 2020 StormCenter word search

 


 

SECO News December 2020 Save Energy With A Smart Thermostat

Save Energy With a Smart Thermostat

 

Give yourself the gift of energy savings this holiday season. Invest in an ENERGY STAR rated smart thermostat to take the guesswork out of indoor temperature settings and to reduce your energy costs.

 

Smart thermostats are Wi-Fi-enabled devices controlled with your smartphone, tablet, smart speaker or other device connected to the internet. Installing a smart thermostat allows you to schedule your home’s temperatures for comfort. Some units learn your habits and preferences. Smart thermostats will provide you with data on your home’s energy use and other features.

 

The recommended thermostat setting for energy efficiency is no lower than 78 degrees in the summer and no higher than 68 degrees in the winter. You can save 6 to 8% annually for each degree higher you set the thermostat during the summer and reduce your heating costs by 3 to 5% in winter for each degree you lower the thermostat.

 

Bright Idea: If you’re going on vacation, set the thermostat to 82 degrees in the summer or 55 degrees in the winter.

 


 

SECO News December The Old Farmer's Almanac

Advice from The Old Farmer’s Almanac

 

Say goodbye, 2020, and hello to 2021. The Old Farmer’s Almanac shares ideas for us to embrace a healthier lifestyle. Make a 2021 resolution to spend at least 120 minutes outdoors each week, schedule doctors’ visits and add online aerobics classes to your workout routine. Give your health a boost by adopting a dog or cat. 92% of dog owners believe their dog makes them healthier, and 85% of cat owners feel the same.

 

Some of the fun trends for 2021 are restaurants using edible tableware, paperless menus and local farmers selling produce and veggies in traditional supermarkets. Also making a comeback are houseplants and native plant designs in outdoor landscapes.

 


 

SECO News December 2020 Surgeo Picks A Winner

Surgeo Picks a Winner

 

Congratulations, Harriette Lowrey from The Villages who won a free one-year Surge MitiGator lease! We chose Ms. Lowrey’s name at random from all members subscribed to SECO Energy’s Surge MitiGator protection on or before October 31.

 

Take Surgeo’s advice and enroll in SECO Energy’s Surge MitiGator protection to take the bite out of damaging surges and spikes. Our meter-based surge arrester helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator is designed to protects your home’s large-motor appliances.

 

You can lease the MitiGator for only $5.95 plus tax per month plus $25 installation fee. The purchase price ranges from $349 to $399, with installation included. To enroll online or review the MitiGator warranty, visit Surge MitiGator online.

 

Read the full December 2020 SECO News online.