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SECO Energy Soars to a 91 in Latest ACSI

SECO Energy’s customer satisfaction scores reached a new high for 2020. The not-for-profit electric cooperative soared to 91 in the American Customer Satisfaction Index (ACSI) rating that was measured as a part of SECO’s member satisfaction survey and calculated by ACSI. SECO’s score of 91 is a one-point increase over its 2019 score of 90.

 

The American Customer Satisfaction Index provides a one-of-a-kind, cross-industry measurement of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 300,000 customers as inputs to an econometric model for analyzing customer satisfaction with more than 400 companies in 46 industries and 10 economic sectors. ACSI data has proven to be strongly related to several essential indicators of micro and macroeconomic performance.

 

At the end of 2020, the National Rural Electric Cooperative Association (NRECA) conducted the membership survey on SECO Energy’s behalf that included the ACSI metrics at year end and contacted members by email to ask about their unique experience with the cooperative. Members rated SECO with an impressive ACSI score of 91, which is the highest score SECO has received since taking part in annual ACSI surveys since 2010.

 

SECO Energy’s ACSI score is tops when compared to average ACSI scores in the Energy Utilities Sector. The average ACSI score for energy utilities as an industry is down from 73 in 2019 to 72 in 2020. Nationally, cooperative utilities averaged 73 in 2020, which is 2 points lower than the 2019 cooperative average. Investor-owned utilities and municipal utilities scores averaged 72, both of which are 1 point lower than the 2019 average.

 

CEO Jim Duncan stated, “SECO Energy and our world-class employees excel in customer satisfaction. I am exceptionally proud of their service and dedication to our members and the communities we serve. When comparing our 2020 ACSI score of 91 to our industry peers and Fortune 500 companies, SECO is clearly a satisfaction frontrunner.”

 

Duncan added, “Thank you, members, for taking the time to respond and recognizing our employees’ efforts on your behalf. We are grateful for your approval and continued support.”

 

In recent years, SECO Energy has received national attention and three J.D. Power trophies for its exceptional customer satisfaction rankings. In the 2015 J.D. Power study, SECO Energy was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” And in 2016 and 2017, SECO was ranked “Highest in Customer Satisfaction Among Cooperatives.”

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates. Visit our About page to learn more about the Central Florida not-for-profit electric cooperative.

Kathy Judkins Elected as AABE Florida Chapter President

SECO Energy Senior Consultant for Civic, Charitable and Government Affairs was recently elected President of the American Association of Blacks in Energy (AABE) Florida Chapter. As a 13-year veteran in the energy industry, Kathy’s experience and community commitment serving on a variety of boards in the local area make her eminently qualified to lead the Florida AABE Chapter.

 

Kathy has been an AABE member for ten years, playing key roles in achieving the AABE mission while furthering SECO Energy’s outreach in the communities the cooperative serves.

 

For the last five years, Kathy has spearheaded SECO Energy’s role in supporting the Ocala Youth Energy Academy, where local energy experts team up to provide high school students a real-life glimpse into the many careers in the electric utility industry. The two-day event showcases activities that range from learning how electricity travels from the generation plant to homes and what it takes to restore power during an outage to a hands-on live demonstrations and other projects. The students learn about high-skill, high-wage careers in science, technology, engineering and math (STEM). AABE’s upcoming 2019 Ocala event is scheduled for early June.

 

The Florida AABE Chapter is a premier business organization for energy professionals who are committed to supporting the AABE mission and purposes:

 

To serve as a resource for policy discussion of the economic, social and political impact of environmental and energy policies on African Americans and other minorities.

 

To ensure involvement of African Americans in governmental energy policymaking by recommending capable sensitive and informed personnel to appropriate officials.

 

To encourage both the public and private sectors to be responsive to the problems, goals and aspirations of African Americans in energy-related fields.

 

To encourage African American students to pursue careers in energy-related fields and to provide scholarships and other financial aid for such students.

 

The chapter membership represents a variety of energy providers including SECO Energy, NextEra Energy, Florida Power & Light, Duke Energy, Jacksonville Electric Authority, Orlando Utilities Commission, Florida Municipal Electric Association and Gainesville Regional Utilities. Additionally, the Florida Chapter includes a number of entrepreneurs, municipalities, energy services providers, and business partners from Accurate Placement, Net Communications, Florida City Gas, City of Tallahassee, Siemens Energy Inc. and others.

SECO Energy and Dunnellon High School Partner for Energy Careers

SECO Energy and Dunnellon High School in Marion County are working together as Power Partners to develop local students’ interests in energy careers.

 

Dunnellon High School’s Power Generation Academy helps prepare students for the thousands of high-skilled, high-tech, in-demand jobs in the power and energy industry. Upon program completion, students will receive a National Center for Construction Education and Research (NCCER) certification in Power Generation Maintenance as an Industrial Maintenance Technician.

 

To celebrate this Power Partnership, SECO Energy’s Kenny Rodrigue, Manager of Substation and Transmission, and Rina Rivera, Senior Human Resources Generalist, delivered SECO sponsored Power Partner t-shirts, gloves, safety glasses and scrap aluminum for welding. Rodrigue spoke with the students about the utility industry and careers at SECO. Rodrigue and Rivera also discussed the education path required to best prepare students for the energy industry, along with technical knowledge and skills needed for future employment.

 

As a not-for-profit electric cooperative, SECO believes supporting students and schools in local communities is a worthwhile investment. Annually SECO awards $36,000 in scholarships to 12 graduating seniors who live in a home served by the cooperative. In Citrus, Lake, Marion and Sumter Counties, SECO recently contributed $15,500 to the counties’ public education foundations benefitting students and teachers.

 

CEO Jim Duncan stated, “Our partnership with Dunnellon High School’s Power Generation Academy is an exciting opportunity for local students and SECO. The students enrolled in the program are introduced to careers in the utility industry and local utility leadership. For SECO, we lend a hand in cultivating the future work force and possibly offer future employment or internship opportunities at SECO.”

 

Duncan added, “Our local utility offers a variety of career opportunities for students who want to work in a stable environment with competitive compensation while remaining close to family and friends.”

 

Applications for SECO’s 2019 Scholarship Program will be available starting January 2, 2019. Find program criteria and a printable application online on our Scholarship page. Applications are also available through school guidance counselors.

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.  Visit our Community page online to learn more about SECO’s corporate citizenship and other community outreach initiatives.