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SECO Energy Recovers from Tropical Storm Elsa

SECO Energy employees and contractors worked overnight and will continue throughout the day restoring outages caused by Tropical Storm Elsa. The storm strengthened into a Category 1 hurricane Tuesday evening as it approached the Tampa Bay area, but lost intensity and reverted back to tropical storm strength.

 

Currently, the storm is moving north at 14 mph with maximum sustained winds of 65 mph. The 11 AM forecast from the National Hurricane Center (NHC) shows Tropical Storm Elsa making landfall in Taylor County along the North Florida Gulf Coast. Once Elsa leaves Florida, it is predicted to travel along the east coast and create storm surges in Georgia and South Carolina.

 

SECO Energy began monitoring Tropical Storm Elsa last week and was well prepared. SECO’s system fared extremely well overnight as the storm’s rain bands soaked the cooperative’s service territory. Elsa also brought tornado watches, warnings and strong winds. There were no large substation or feeder outages, and just 300 services were without power during the overnight hours. Rain will continue today as Tropical Storm Elsa leaves Central Florida.

 

CEO Jim Duncan commends the employees’ and contract crews’ restoration effort. He stated, “I am extremely grateful for the efforts of our SECO employees. We prepare for the worst and our employees are ready to respond to outages 24/7. I also want to acknowledge the contract line and vegetation crew reinforcements who answered our call to assist with Tropical Storm Elsa restoration.”

 

Duncan also reminded members that SECO Energy’s StormCenter outage reporting and communications platform offers outage alerts. “StormCenter is available for members to report outages using their smartphones or tablets 24 hours a day, 7 days a week. Members should also enroll in outage notifications and alerts via email, text, voice message, or all three. An alert is sent when the system recognizes that your service has been interrupted. The alert will include crew status and an estimated restoration time. You’ll also receive a notification when the service is restored that includes the cause of the outage if it is known at that time.”

 

Members should visit StormCenter and bookmark the site on their smartphones or tablets. At StormCenter, members can view the outage map, enroll or manage notifications, check the status of an existing outage, report an area light outage and more.

 

Stay up to date on weather affecting SECO Energy’s service area, the latest news releases and cooperative updates by liking SECO’s Facebook page and following @SECOEnergy on Twitter.

SECO News, June 2018

Duncan’s Digest

 

SECO Energy invests heavily in outage prevention. We spend about $10 million annually on vegetation management to reduce tree-related outages. Our storm hardening program includes diligent inspection and replacement of utility poles that won’t withstand heavy storms. We frequently upgrade the infrastructure that serves your energy needs so that you receive the most reliable service possible.

 

May 2018 SECO News Duncan's Digest

Our reliability stats are, in my view, among the very best in the nation – despite the fact that we are a Florida utility subject to a storm season that spans from June to November. We humbly recognize that even the most stringently maintained electric system sustains occasional outages for a variety of reasons such as lightning, wildlife, vehicle accidents, unexpected equipment failure, etc. With this in mind, we realized it was time to invest in new technology to give our members high-tech communications options when outages do occur. We selected technology that was smartphone and tablet friendly – because those devices continue to perform during an outage.

 

SECO researched a number of outage map and communications vendors before contracting with Kubra – a customer experience solutions provider with a proven reputation in the utility industry. The products we have developed using Kubra’s software allow SECO Energy members to receive outage information via email, text and voice notifications. These products launched on June 1 – just in time for the 2018 Atlantic hurricane season. I encourage you to visit our StormCenter page online to be familiar with these tools before the next storm.

 

All-new StormCenter web banner

The brand-new StormCenter software consists of four user-friendly platforms to communicate about outages.

 

If you’re a social media user, you will continue to find up-to-date outage information on Facebook and Twitter – enhanced by our new StormCenter tools. Keep in mind that these new tools are designed for outage communications only. Energy usage, billing and payment information will continue to be found in SmartHub, our online account portal.

 

For a full overview of SECO’s new StormCenter capabilities, view the instructional video on SECO’s Facebook page and YouTube channel.

 

I hope you take the time to program your communications channel preferences and that the 2018 hurricane season leaves you little reason to use them!

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

 

 

Read the full June SECO News online.