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SECO Energy Tracking Tropical Depression Nine

SECO Energy is tracking Tropical Depression Nine as it slowly moves on a westerly track toward the Florida Peninsula. Tropical Depression Nine (TD9) is expected to strengthen to a hurricane this weekend. The storm would be renamed Hurricane Hermine and could impact Central Florida as a Category 2 hurricane early next week.

 

TD9 was formerly known as Invest 98L. Meteorologists have watched the storm as it became more organized this week. TD9 is moving west-northwest at 13 mph with maximum sustained wind speeds of 35 mph. The latest National Hurricane Center (NHC) forecast puts the storm in the Gulf of Mexico and moving across Central Florida early next week. TD9 is still far away from Florida, and models will continue to shift this weekend.

 

SECO Energy’s service territory could begin to feel the effects of Tropical Depression Nine as it strengthens into a Category 2 hurricane as early as Tuesday of next week. Category 2 hurricanes have maximum sustained wind speeds between 96 and 110 mph. If the storm arrives in SECO’s service area, members will experience widespread heavy rains and gusty winds. A soggy August and early September storms have left standing water in some areas. Additional rain and high winds can cause downed trees and power outages for members.

 

CEO Curtis Wynn assured members that SECO Energy is StormReady and ready to respond to power outages caused by tropical storms and hurricanes. Wynn stated, “SECO Energy is tracking Tropical Depression Nine and the possible weather effects that this system could bring to SECO’s service area. We are StormReady and prepared to respond to outages caused by tropical storms and hurricanes. I am asking members to prepare for the possibility that Tropical Depression Nine will strengthen and move toward our service territory. Now is the time to gather essential hurricane supplies. While we are nearing the end of Atlantic hurricane season and Tropical Depression Nine’s ultimate track remains uncertain, this reminds us to stay vigilant for late season storms.”

 

StormCenter is SECO Energy’s outage and communications platform for members to report outages, check the status of an existing outage and enroll in outage communications and alerts via email, text, voice or all three. Visit StormCenter today and bookmark on your smartphone or tablet to report outages quickly and easily.

 

Major weather events can cause extended power outages. SECO Energy reminds members to follow safety protocols when using a generator during a power outage. Generators emit deadly carbon monoxide (CO) that is odorless and colorless. Thousands of people die each year from CO poisoning. Never operate a generator in an enclosed space, including a garage. Always place the generator at least 15 to 20 feet away from your home and never near open windows.

 

Before operating a generator, thoroughly read and review the owner’s manual. Never plug a generator directly into an electrical outlet. This current flow is deadly for utility personnel. Keep children away from an operating generator and store fuel in approved containers. Do not smoke while fueling a generator. Always operate a generator in a dry space. If it is raining, use a canopy or cover. SECO Energy’s Hurricane Handbook includes generator safety tips and how to prepare for before, during and after a storm.

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement map. To learn more about SECO Energy as a not-for-profit cooperative, visit SECOEnergy.com>Your Co-op>About.

 

SECO Energy Debuts Interactive StormCenter Map with Email, Text and Voice Notifications

Just in time for the 2018 Atlantic hurricane season, SECO Energy debuts all-new StormCenter platforms. StormCenter offers members enhanced outage reporting capability, real-time restoration estimates and a brand-new communications suite giving members the power to manage outage notifications.

 

Outage Map all-new StormCenter

Over the last year, SECO researched a number of outage map and communications vendors before contracting with Kubra – a customer experience solutions provider with a proven reputation in the utility industry. The new StormCenter consists of four user-friendly platforms for two-way outage communication. A new, interactive map displays current outages, estimated restoration times, cause of the outage and more. The map also includes a weather overlay to view the current weather radar and a zoom feature to pinpoint specific outage parameters.

 

Reporting an outage and checking the status of an existing outage is easy. On the Report/Status StormCenter page, input the last name on the account along with the house number or the account number and telephone number on file. Indicate if the outage is a complete loss of power, partial loss of power or flickering lights and submit. Once the outage is submitted, members can view the estimated restoration time, start time, number of members affected and crew status on the confirmation page.

 

Report Status web all-new StormCenter

 

StormCenter allows members to choose how they want to receive outage updates and notifications. Members with active email addresses on file with SECO are automatically enrolled in email notifications. Members with verified cell phone numbers are subscribed to receive text messages. Phone numbers that appear to be land lines will be enrolled in voice notifications. Members can easily change or add communications channels and opt out of unwanted notifications.

 

To manage notifications, log in with your account number or phone number on file for the location. Choose email, text and/or voice notifications and program “do not disturb” settings for each active communication channel.

June 2018 SECO News Manage Notifications

 

SECO’s new StormCenter includes LightFinder, a separate interactive map to easily report an area light outage or needed repair. Report the light using a street address or SECO pole number. Members will receive an email confirming the reported light issue and an email confirmation once the light is repaired – usually within two business days.

 

Working lights are labeled with green icons. Reported lights are identified with a red icon with a wrench. Lights that were repaired in the last 24 hours are represented with an orange icon. Inactive lights not associated with an account are gray icons and lights owned by members are noted by blue icons.

 

For a full overview of SECO’s new StormCenter capabilities, view the instructional video on SECO’s Facebook page and YouTube channel.

 

June 2018 SECO News LightFinder

 

CEO Jim Duncan is proud to introduce SECO’s brand-new StormCenter platforms to members. Duncan stated, “SECO invests heavily in outage prevention technology and facility maintenance. As a result, our reliability statistics are among the best in the nation – despite the fact that we are a Florida utility subject to a storm season that spans from June through November. Our electric system is stringently maintained, but occasional outages occur for a variety of reasons such as lightning, wildlife, vehicle accidents, unexpected equipment failures and more. We realized it was time to invest in new technology to improve outage communications with members when outages occur.”

 

Duncan added, “Outage reporting is now high-tech. Surveys show that 70 percent of our members use an internet-enabled smartphone and more than 50 percent of our members own a tablet. Our new StormCenter platforms are mobile-friendly and function on a wide variety of browsers. It’s easy to report an outage, check the status of an existing outage or manage outage notifications.”

 

SECO members should visit StormCenter and bookmark the page on their mobile devices. The cooperative encourages members to begin storm preparedness today and to program their communication preferences as the 2018 hurricane season begins.

 

Social media users will continue to find up-to-date outage information on Facebook and Twitter – enhanced by the new StormCenter tools. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.