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SECO News, October 2017

 

Duncan’s Digest

HURRICANE IRMA HITS HARD

 

Hurricane Irma is indeed the biggest, baddest, meanest named storm we’ve seen in a long time. Irma’s damage to our system was more significant than we experienced in the infamous 2004 hurricane season.

 

Hurricane Irma – the aptly named “war goddess” – arrived with an arsenal of hurricane-force winds. She wreaked havoc as she traveled directly through SECO’s service territory as a Category 1 to a Category 3 hurricane, per data from the National Hurricane Center. Power outages began late Sunday evening September 10, and members continued to lose power through Monday morning.

 

SECO News, October 2017 - Duncan's Digest , Hurricane Irma Hits Hard

 

From Irma’s onset until winds subsided Monday mid-day, approximately 139,000 outages were reported by members and captured by our outage management system. Over half of our system was damaged by the hurricane-force winds with lines, transformers and poles on the ground covered by trees and debris.

 

Executing an emergency action plan before, during and after a named storm is a standard practice for a Florida utility like SECO Energy. Storm hardening and emergency response are key investments for a not-for-profit electric cooperative. To successfully react to a weather crisis, we rely heavily on our tried and true emergency response plan and advanced preparation.

 

Members always want to know how SECO decides who is first in line for restoration. Florida requires substations and feeders serving hospitals, shelters, schools and government agencies to be restored as the highest priority. The next priority is restoring power to large groups of members, and then to less populated areas with individual electric services.

 

SECO News, October 2017 - Hurricane Irma Hits Hard, downed power lines, linemen working, damaged poles

 

Due to SECO’s demographic, we serve a large number of nursing homes and assisted living facilities. During Hurricane Irma, these facilities became a priority as well as they began to run out of generator fuel. The same held true for communication towers a few days into the recovery. Water treatment facilities and lift stations were also a strong consideration.

 

The bottom line is every member wants power turned back on – now. SECO is sensitive to that, and we understand the discomfort and inconvenience members experience. Personally, I slept on a cot in my office for four nights because my home was without power. I’m sharing that not for sympathy but to emphasize that SECO follows the plan and does not give special treatment or favors.

 

Once an emergency begins, logistics like fuel, food, lodging, manpower and a solid work plan are all critical to a timely restoration. Securing line and tree trimming contractor support from neighboring areas was difficult because Irma had such far-reaching effects. We searched far and wide and brought in contractors from Alabama, Colorado, Georgia, Illinois, Indiana, Louisiana, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, Tennessee, Texas and other parts of Florida.

 

SECO News, October 2017 - Hurricane Irma Hits Hard, SECO brought in contractors from Alabama, Colorado, Georgia, Illinois, Indiana, Louisiana, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, Tennessee, Texas and other parts of Florida.

 

Fuel, ice, food and hotel rooms for these folks became a logistical challenge as the state seemingly shut down before, during and after Irma. From the beginning of the restoration effort on Monday, fuel availability for our trucks was limited. Traffic on I-75 southbound delayed the out-of-state contractors’ arrivals. Evacuees understandably fled from coastal areas to central Florida, reducing the availability of hotels to lodge our restoration teams from out of state.

 

Contract line and tree crews arrived and suited up alongside our SECO home team after winds died down around noon that Monday. These professionals were in it to win it. SECO made significant progress, restoring power to over 90,000 members during the first three days of restoration – 49,000 members remained without power.

 

To better communicate with members, SECO developed an interactive restoration plan map that was launched Tuesday evening. The map was updated nightly to reflect the next day’s restoration plan.

 

SECO News, October 2017 - Hurricane Irma Hits Hard, To better communicate with members, SECO developed an interactive restoration plan map

 

This resource became a useful communication tool for members seeking information on the timing of their particular area’s restoration. Social media was a blessing throughout the hurricane and restoration, and helped members keep in touch when CenturyLink went down.

 

When Thursday dawned, progress slowed as SECO fought through new challenges and obstacles. High waters across roads and in homes prevented restoration in south Sumter County. Areas with significant damage took longer than planned. Stolen wire delayed restoration in Webster, Croom-A-Coochee and Lake Panasoffkee. Crews were redirected to allow restoration to continue in areas where we could restore larger numbers quickly.

 

SECO News, October 2017 - Hurricane Irma Hits Hard, Areas of south Sumter County were engulfed by rising water

 

The weather threatened to hinder progress on Friday and Saturday, as the presence of lightning would bring restoration to a stop. We put the word out for farmers to stop cutting hay and for residents to not wash their cars. We prayed and crossed our fingers.

 

Prayers were answered, and on Saturday at noon, less than 10,000 members were without power. We were determined to have full restoration complete by the end of the day Sunday, September 17. More than 1,200 SECO crews, along with line and tree contractors converged for the last time on our territory to finish rebuilding the remaining lines, clear trees, replace poles, avoid alligators and respond to the remaining small pockets of outages.

 

Though it was admittedly a rough week for those who lost power, I am proud to say that by Sunday night, 99.9% of SECO members had power restored. Only about 70 accounts in south Sumter County were unable to receive electric service due to high water conditions.

 

Many of our employees worked 20-hour days, didn’t have power at home and could have auditioned for a role on The Walking Dead. I am grateful for the hard work and dedication of the entire SECO team. I’m also grateful for the thousands of line and tree contractors who traveled thousands of miles to Florida, leaving their families to aid ours during Hurricane Irma restoration. They have my respect and appreciation.

 

In each major restoration event, there are lessons learned. Sometimes Murphy’s Law prevailed and other times, thankfully, we had favor and won the day. As a team, we celebrated the highs and worried through the lows.

 

Nature’s Reflections will be back next month. Clearly, Mother Nature made her presence known through Hurricane Irma as these photos show.

 

I believe in preparing for the worst and praying for the best. Hurricane Irma may be as close to the worst we will ever see. Today, let’s count our blessings and be thankful.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

Read the full October 2017 SECO News here.

 

SECO Crews Worked Overnight Restoring Power

Hurricane Matthew’s bands of high winds and rains passed through SECO Energy’s service area on Friday afternoon. The Category 3 hurricane knocked out power, downed trees and power lines in many parts of Central Florida.

 

SECO crews and contractors worked overnight Friday into Saturday morning restoring power to members. The crews worked diligently to bring the number of those without power from 5,000 last night to under 400 this morning. There are only small pockets of isolated outages remaining to restore and a ready and able crew is assigned to each outage. Most crews are already onsite.

 

SECO Energy Crews Worked Overnight Restoring Power

 

SECO members should continue to report outages – especially if they are unsure if the outage was previously reported. Members can report outages online using a smartphone or tablet through SECO’s Storm Center application. Storm Center allows members to report outages quickly with just the house number and last name on the account.

 

For members less tech savvy, call and talk to a member service rep or use the prompts to report the outage by phone at 800-732-6141. SECO’s System Operations Center and our call centers will continue to be manned 24/7 until all members are restored after Hurricane Matthew. Also report downed power lines – call 911 if there is immediate danger.

 

SECO is Storm Ready and was well prepared to deal with Hurricane Matthew and its aftermath. SECO tracked the hurricane and activated its emergency response plan well in advance. Additional line crews and tree trimming contractors arrived, ready to help SECO crews restore power.

 

SECO appreciates its members and their positive, heart-warming comments and compliments during Hurricane Matthew. SECO and its crews and contractors will be working on restoration until every SECO member has their power restored.

 

As a not-for-profit electric cooperative, SECO is dedicated to being members’ first source for accurate storm information. “Like” SECO Energy on Facebook and “follow” the company on Twitter.

SECO Recovers from Hurricane Matthew

Hurricane Matthew’s bands of high wind and rain passed through SECO Energy’s service territory on Friday afternoon. Lake County bore the brunt of the damage. Winds reached the eastern portion of Marion County and Citrus County sustained some utility damage as well.

 

As expected with tropical storm wind gusts, poles and lines went down. Big trees fell. Restoration began in the wee hours Friday morning when the very first storm related outage occurred and continues into the overnight hours on Friday. Hundreds of line and tree trimming contractors and hundreds of SECO employees supporting the restoration effort were prepared to brave the storm when duty called.

 

SECO Energy Recovers from Hurricane Matthew, downed trees on power lines

 

The contractors had been arranged in advance and were staged at SECO’s headquarters throughout the day on Thursday. This was a key component in a speedy restoration effort. As of Friday at 6 pm, less than 5,000 members remain without power. Line and tree personnel continue to work in the dark to get the lights back on for those still without power. The members who remain without power can rest assure work will continue diligently until all service is restored.

 

SECO Energy CEO Jim Duncan stated, “I commend the SECO employees who worked hard to prepare for Hurricane Matthew and execute an extremely comprehensive emergency response plan. I also must commend Governor Scott for being fully engaged in arranging assistance and removing roadblocks to serving the public.” SECO Energy is a two-time J.D. Power award winner for Highest in Customer Satisfaction in its segment in 2015 and 2016.

 

Providing reliable, low-cost power to members with outstanding customer service is SECO’s highest priority. The company’s internal employee battle cry is “Every moment is meaningful. Every member matters. Every minute counts.” The company rallied behind the battle cry in Hurricane Matthew as it did with Hurricane Hermine in September.

 

If a member is unsure SECO is aware of an outage, it’s easy to report it using a smartphone or tablet at the Storm Center application. Members can contact SECO via Facebook and Twitter and read outage details. For members less tech savvy, call and talk to a member service rep (or use the prompts to report the outage by phone at 800-732-6141. SECO’s System Operations Center is manned 24/7, and SECO’s call center will remain manned 24/7 until all hurricane related outages are restored. The Lake County Emergency Operations Center remains open as do shelters. The EOC’s contact number is 352-343-9420.

 

As a not-for-profit electric cooperative, SECO is dedicated to being members’ first source for accurate storm information.