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SECO Energy Debuts Interactive StormCenter Map with Email, Text and Voice Notifications

Just in time for the 2018 Atlantic hurricane season, SECO Energy debuts all-new StormCenter platforms. StormCenter offers members enhanced outage reporting capability, real-time restoration estimates and a brand-new communications suite giving members the power to manage outage notifications.

 

Outage Map all-new StormCenter

Over the last year, SECO researched a number of outage map and communications vendors before contracting with Kubra – a customer experience solutions provider with a proven reputation in the utility industry. The new StormCenter consists of four user-friendly platforms for two-way outage communication. A new, interactive map displays current outages, estimated restoration times, cause of the outage and more. The map also includes a weather overlay to view the current weather radar and a zoom feature to pinpoint specific outage parameters.

 

Reporting an outage and checking the status of an existing outage is easy. On the Report/Status StormCenter page, input the last name on the account along with the house number or the account number and telephone number on file. Indicate if the outage is a complete loss of power, partial loss of power or flickering lights and submit. Once the outage is submitted, members can view the estimated restoration time, start time, number of members affected and crew status on the confirmation page.

 

Report Status web all-new StormCenter

 

StormCenter allows members to choose how they want to receive outage updates and notifications. Members with active email addresses on file with SECO are automatically enrolled in email notifications. Members with verified cell phone numbers are subscribed to receive text messages. Phone numbers that appear to be land lines will be enrolled in voice notifications. Members can easily change or add communications channels and opt out of unwanted notifications.

 

To manage notifications, log in with your account number or phone number on file for the location. Choose email, text and/or voice notifications and program “do not disturb” settings for each active communication channel.

June 2018 SECO News Manage Notifications

 

SECO’s new StormCenter includes LightFinder, a separate interactive map to easily report an area light outage or needed repair. Report the light using a street address or SECO pole number. Members will receive an email confirming the reported light issue and an email confirmation once the light is repaired – usually within two business days.

 

Working lights are labeled with green icons. Reported lights are identified with a red icon with a wrench. Lights that were repaired in the last 24 hours are represented with an orange icon. Inactive lights not associated with an account are gray icons and lights owned by members are noted by blue icons.

 

For a full overview of SECO’s new StormCenter capabilities, view the instructional video on SECO’s Facebook page and YouTube channel.

 

June 2018 SECO News LightFinder

 

CEO Jim Duncan is proud to introduce SECO’s brand-new StormCenter platforms to members. Duncan stated, “SECO invests heavily in outage prevention technology and facility maintenance. As a result, our reliability statistics are among the best in the nation – despite the fact that we are a Florida utility subject to a storm season that spans from June through November. Our electric system is stringently maintained, but occasional outages occur for a variety of reasons such as lightning, wildlife, vehicle accidents, unexpected equipment failures and more. We realized it was time to invest in new technology to improve outage communications with members when outages occur.”

 

Duncan added, “Outage reporting is now high-tech. Surveys show that 70 percent of our members use an internet-enabled smartphone and more than 50 percent of our members own a tablet. Our new StormCenter platforms are mobile-friendly and function on a wide variety of browsers. It’s easy to report an outage, check the status of an existing outage or manage outage notifications.”

 

SECO members should visit StormCenter and bookmark the page on their mobile devices. The cooperative encourages members to begin storm preparedness today and to program their communication preferences as the 2018 hurricane season begins.

 

Social media users will continue to find up-to-date outage information on Facebook and Twitter – enhanced by the new StormCenter tools. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Energy Insider – 4th Quarter

Energy Data the Easy Way

Energy Data the Easy Way

 

All appliances/devices have unique electrical signatures. These unique signatures can now be identified using electronic monitoring at a macro level. Previously, information needed about a specific appliance required a recorder at the device. Having multiple data recorders is costly and does not provide a method to automatically aggregate the information allowing for a view of the ‘big’ picture.

 

Although there are various types of equipment on the market to help track energy usage, Sense™, is different. Electric energy measuring recorders capture and calculate energy using voltage readings and current readings. They require a connection to a breaker for the voltage readings and use current transformers to capture amperage readings. Sense™ uses advanced algorithms to monitor electric usage in a 240V single-phase environment. It ‘listens’ to the unique electrical signatures and records them over time.  

 

Within days or weeks of installing, Sense™ can determine which appliances/devices are using electricity, how much is used and when by analyzing the recorded data millions of times a second. Sense™ records and tracks energy and makes the data available through a wireless connection to an app on your (iOS or Android) phone or tablet. The real-time and historical data allows you to analyze trends in usage, detect anomalies and make modifications that can save you money. Sense™ is available for $299 and installs at your panel box. For more information visit their website. Visit SECOEnergy.com to learn more about our services or for additional energy saving tips.

 

 

Help as Close as Your Fingertips

Help as Close as Your Fingertips

 

At SECO Energy we understand the importance of our commercial and industrial members and are happy to provide you with a great resource – your Key Accounts Consultant. Taking advantage of this representative means you have your own advocate – someone to personally assist you in a variety of ways.

 

Your Key Accounts Consultant is your single point-of-contact available to you 24 hours a day, 7 days a week, 365 days a year. They can initiate and expedite resolution of your concerns, provide yearly rate reviews, give advice on security deposits, arrange for energy audits, initiate new service requests, electrical upgrades and more. During a power outage, they will open the lines of communication to help you plan. In addition, your representative can assist you with a wealth of information through both SECO and Touchstone Energy.

 

Touchstone Energy is a nationwide network of more than 750 local member-owned electric co-ops dedicated to providing its members with safe, reliable and affordable electricity across 45 states. Together we form the largest electric utility in the country. Connecting the people of America’s electric cooperatives to benefit members and their communities.

 

As a member of the Touchstone Energy network all the resources available to SECO Energy are available to you. One in particular you may find extremely useful is The Business Energy Advisor. The Business Energy Advisor is a great tool offering in-depth energy management articles, case studies and infographics. The Business Energy Advisor includes The Energy Resource Library. This great resource provides specific information for a number of different business types and technologies. It also offers money saving energy advice for your business. Check it out today.

 

 

Reporting an area light for repair

Reporting an Area Light for Repair

 

Typically, three things go wrong with an area light. The light is completely out, the light is always on, or the light flickers. If you discover a light with any of these problems, jot down the GIS number of the pole with the light. The number should be mounted vertically at eye level. The pole designation will be four to six black numbers on a yellow metal background.

 

If there is more than one light on the pole, tie a ribbon around the light with the knot on the same side as the light that is malfunctioning. If both lights are out, leave the knot in the middle.

 

Once you have the number, send us an email at arealightrepair@secoenergy.com or call SECO’s automated outage hotline at 1-800-732-6141. To request additional lighting at your location, contact your account representative.

 

 

SECO Energy Insider Novelty Crystal 4th quarter 2017

Member Spotlight: Novelty Crystal

 

Novelty Crystal in Groveland, Florida, is one of two facilities nationwide manufacturing, warehousing and distributing high quality plastic serving ware of all types. Novelty Crystal has been in business since 1961 with their corporate office/manufacturing facility in Long Island City, New York. The Groveland manufacturing operation opened in 1989 and serves as the company’s sales hub.

 

From the very beginning, Novelty Crystal has been committed to meeting customer needs through product development, quality manufacturing and at the lowest possible cost. Today they are the largest source for plastic serving ware on the internet. Because Novelty Crystal offers direct to consumer pricing you can save time and money.

 

The Novelty Crystal catalog consists of hundreds of items ranging from bowls, cake servers, drinkware, stemware, ice buckets, trays, plates, platters, serving utensils, insulated tumblers, coffee mugs and more. Products can be customized with artwork and imprinted to meet a variety of needs. Their primary customers include party stores, supermarkets (in both the retail and on the supply side), food service distribution (non-foods goods), caterers, event planners, party rental, gift shops, gourmet stores, hardware stores, variety stores, nightclubs, bars, and theme parks. They also offer direct to individual prices.

 

Whether you need one item or a thousand, want plain plastic or something that looks like high-end cut crystal or even a special personalized promotional piece, this Central Florida retailer can meet your needs. For more information visit their website.

 

 

 

BARBIE SHAW

Manager of Key Accounts & Energy Services
OFFICE: (352) 569-9787
CELL: (352) 303-3567
barbie.shaw@secoenergy.com

Hank Bolduc, SECO Energy Key Accounts Consultant

HANK BOLDUC

Key Accounts Consultant
OFFICE: (352) 569-9789
CELL: (352) 303-3546
hank.bolduc@secoenergy.com

Ryon Meyers, SECO Energy Key Accounts Consultant

RYON MEYERS

Key Accounts Consultant
OFFICE: (352) 569-9781
CELL: (352) 636-9593
ryon.meyers@secoenergy.com

J.D. Simmons, SECO Energy Key Accounts Consultant

J.D. SIMMONS

Key Accounts Consultant
OFFICE: (352) 569-9790
CELL: (352) 303-3183
jd.simmons@secoenergy.com