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SECO Energy Achieves Impressive ACSI Score for 2023

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SECO Energy, the leading not-for-profit electric cooperative serving over 240,000 homes and businesses in seven Central Florida counties, proudly announces the successful completion of its annual member-wide customer satisfaction survey. Over 1,700 members actively participated in providing valuable feedback that has once again positioned SECO Energy as a leader in customer satisfaction within the utility sector.

  

The member responses were evaluated by the American Customer Satisfaction Index (ACSI®), a company specializing in measuring customer satisfaction across diverse industries throughout the entire United States. For 2023, SECO Energy received an ACSI score of “89” on a 100-point scale [1], reflecting the cooperative’s unwavering commitment to excellence in service.

Curtis Wynn, CEO of SECO Energy, expressed his enthusiasm about the outstanding achievement, stating, “At SECO Energy, one of our top priorities is to ensure our members receive exceptional service. This remarkable ACSI score of ’89’ underscores our dedication to providing reliable and innovative energy services. We are proud to surpass all publicly measured investor-owned utility scores, cooperative utility scores, and municipal utility scores, establishing SECO Energy as a leader in customer satisfaction.”

  

CEO Curtis Wynn

SECO’s ACSI® score of “89” not only surpasses the average investor-owned utility score of 72 but also exceeds the average municipal utilities score of 71, according to the 2023 ACSI Utility Sector Report. Additionally, SECO Energy outperforms the average cooperative utility score by an impressive 15 points.

 

ACSI is the only national cross-industry measure of customer satisfaction in the United States. It plays a crucial role in providing science-based insights across the complete arc of the customer experience. SECO Energy is honored to be acknowledged for its commitment to outstanding member satisfaction and engagement.

 

Curtis Wynn expressed his gratitude to SECO Energy members, stating, “Thank you, members, for recognizing our commitment to outstanding member satisfaction and engagement. We are 100% committed to engaging with you and ensuring SECO, along with its 400+ employees, fulfills our mission to provide reliable and innovative energy services. Earning your trust is an accomplishment like no other.”

 

“Like” SECO Energy on Facebook and follow @SECOEnergy on Twitter for prize drawings, news releases, and severe weather alerts affecting SECO Energy’s service territory. Manage your outage notification preferences at StormCenter. To see when SECO Energy crews/contractors are working in your area, visit our new System Improvement Map. To learn more about SECO Energy as a not-for-profit cooperative, visit About SECO Energy.

 

[1] Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by SECO Energy, collected between December 4 and 8, 2023. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org

SECO Energy Scores 91 in 2021 American Customer Satisfaction Index

SECO Energy has scored an impressive 91 in the American Customer Satisfaction Index (ACSI) for 2021. SECO’s 91 score was measured as part of the not-for-profit electric cooperative’s member satisfaction survey and calculated by ACSI. SECO has scored a 91 in the ACSI for two years in a row.

 

The American Customer Satisfaction Index provides a one-of-a-kind, cross-industry measurement of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 300,000 customers as inputs to an econometric model for analyzing customer satisfaction with more than 400 companies in 46 industries and 10 economic sectors. ACSI data has proven to be strongly related to several essential micro and macroeconomic performance indicators.

 

At the end of 2021, the National Rural Electric Cooperative Association (NRECA) conducted the membership survey on SECO Energy’s behalf, including the ACSI metrics. The NRECA contacted a member sampling by email to ask about their unique experience with the cooperative. Members rated SECO with an impressive ACSI score of 91, maintaining its high score for two years.

 

SECO Energy’s ACSI score is impressive when compared to average ACSI scores in the Energy Utilities Sector. The average ACSI score for energy utilities as an industry ties its 2020 score at 72. Nationally, cooperative utilities averaged 73 in 2021 – the same as 2020. Investor-owned utilities averaged 72 while municipal utilities averaged 71.

 

CEO Curtis Wynn is proud of SECO’s continued high customer satisfaction scores. Wynn stated, “We are honored to learn that SECO Energy members surveyed by the ACSI rated SECO with a customer satisfaction score of 91. Our score of 91 shows that SECO is both a state and national frontrunner when compared to investor-owned and municipal utilities as well as our cooperative peers. On behalf of our 400+ employees who strive to provide exceptional customer satisfaction every day, we thank the members who rated us highly.”

 

SECO Energy has received national attention and three J.D. Power trophies for its exceptional customer satisfaction rankings. In the 2015 J.D. Power study, SECO Energy was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” And in 2016 and 2017, SECO was ranked “Highest in Customer Satisfaction Among Cooperatives.”

 

“Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases and cooperative updates. SECO Energy is an equal opportunity provider and employer.