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SECO News February-March 2024

I am proud to report that SECO Energy continues to be a member satisfaction leader. SECO Energy completed its annual member-wide customer satisfaction survey, where over 1,700 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States.

 

Wynn's Wire

 

For 2023, SECO Energy received an ACSI score of “89” out of a maximum score of “100.” [1] SECO’s score is higher than all publicly measured investor-owned utility scores, cooperative utility scores, and municipal utility scores. SECO Energy’s score of “89” places the not-for-profit electric cooperative 17 points higher than the average investor-owned utility score of 72, as well as 18 points higher than the average municipal utilities score of 71, per the industry ratings in the 2023 ACSI Utility Sector Report.

 

Not only is SECO’s 2023 ACSI score of 89 higher than the average investor-owned utility or municipal utility score, but our score is also higher than the average cooperative utility. SECO scored 15 points higher than the average cooperative utility. For more information, please visit www.theacsi.org.

 

ACSI is the only national cross-industry customer satisfaction measure representing the U.S. economy. A wide range of industries and organizations of all types count on ACSI methodology to obtain science-based insights across the complete arc of the customer experience.

 

Thank you, members, for recognizing our commitment to outstanding member satisfaction and engagement. We are 100% committed to engaging with you and making sure SECO and its 400+ employees fulfill our mission to provide reliable and innovative energy services. Earning your trust is an accomplishment like no other.

 

Best regards,

 

Curtis Wynn

Chief Executive Officer

 

[1] Results based on data provided by SECO Energy, collected between December 4 and 8, 2023. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

 

 

SECO News February - March 2024 A Message from Shannon Wright SECO Energy 2024 Scholarship Program

 

SECO Energy practices the seven Cooperative Principles through our efforts to achieve our Mission, Vision and Core Values. Our annual Scholarship Program is one such initiative that embodies the principles of Concern for Community and Education, Training, and Information.

 

SECO Energy’s Board of Trustees has approved $36,000 to fund the 2024 Scholarship Program. Up to twelve graduating high school seniors living in a home served by SECO will be awarded a $3,000 scholarship designed to ease the financial burden of pursuing higher education at an accredited institution in Florida.

 

As the labor pool in the energy industry narrows, cultivating and retaining local talent is critical. SECO Energy is seeking applicants who stand out in math and science and are keen on forging a career in energy-related fields. Whether technology, business, engineering, or mathematics, we support students with a passion for powering the future.

 

ELIGIBILITY CRITERIA:

 

• Eligible candidates must graduate from high school by the end of the 2023-2024 academic year (May/June) and enroll in a Florida-based college, university, or technical school by the conclusion of the same year.
• Applicants must reside in a household within SECO Energy’s service area or live with a parent or legal guardian who is an active SECO Energy member.
• Special consideration will be given to those seeking a STEM-related degree or aiming for a career in the energy sector. Relevant majors include computer science, mechanical engineering, electrical engineering, chemical, nuclear, environmental, civil, agricultural/biological, industrial, materials science, and various branches of mathematics.

 

EVALUATION PROCESS

 

When assessing applicants, SECO Energy will weigh financial need, academic accomplishments, community engagement, quality of the personal statement or essay, and relevance of the candidate’s major in preparation for a STEM-related or energy sector career.

 

APPLICATION DETAILS
Applications for the 2024 Scholarship Program are available online at SECOEnergy.com > Your Co-op > Scholarships. Completed applications must be submitted to SECO Energy by 5:00 p.m. on Monday, April 1, 2024.

 

For inquiries regarding SECO Energy’s 2024 Scholarship Program, please contact our Communications team.

 

GOOD LUCK, APPLICANTS!

 

 

SECO News February - March 2024 StormCenter and LightFinder Power and Area Light Outage Reporting

StormCenter is SECO Energy’s online outage reporting center. Not only can you report power outages using your smartphone or tablet, but SECO will also send you outage updates via email, text, voice message, or all three.

 

Reporting a new outage or checking the status of an existing outage with your smartphone or tablet is easy. To report an outage, visit SECOEnergy.com > StormCenter and click
“Report Outage.” Enter the account holder’s last name and house number (or the account number or phone number). To find the status of a current outage, click on the “Check Status” tab.

 

Make sure you’re enrolled in outage notifications via email, text or voice message or a combination of the three. Once service is restored, we’ll send you a message that includes the outage cause and restoration time. You can also set do not disturb times. To choose notification preferences, visit SECOEnergy.com > StormCenter and click the “Manage Notifications” tab.

 

StormCenter allows you to report an area light malfunction, too. Choose LightFinder through the StormCenter platform to report area light malfunctions 24/7, including weekends, quickly and conveniently online. To report an area light that is completely out, flickering, or shining during daylight hours, visit SECOEnergy.com > StormCenter and choose “LightFinder.” In the search bar at the top left of the LightFinder map, enter the pole number or closest address. An icon represents each light. Working lights are shown as a green icon, while a red icon is a light that has already been reported as malfunctioning. The icon is orange if the light has been repaired in the last 24 hours. A gray icon represents an inactive light, and a blue icon is a member-owned light, which is the member’s responsibility to repair.

 

After completing the brief reporting form, remember to provide your email address to receive timely updates regarding the status of the light repair. Area lights are repaired as soon as possible. In most cases, repairs are completed within 24 hours.

 

 

SECO News February - March 2024 Energizing 2024 Landstone Substation Fuels Growth in Sumter County

 

The massive construction of Middleton, one of the newest communities in The Villages, continues rapidly. New homes, businesses, and schools are being built to support Sumter County’s population increase. As the community grows, so will the demand for reliable, affordable energy. SECO Energy’s newest advanced substation, our 50th called Landstone, plays a vital role in meeting this demand.

 

Central Florida and SECO Energy’s service area is growing. With this growth comes the critical need for a reliable and robust electrical infrastructure. SECO is strategically building and planning for growth to continue long into the future. Landstone, with its two 56-megavolt amp (MVA) power transformers, is the key to ensuring thousands of homes and businesses receive the necessary electricity.

 

Landstone utilizes two Duke Energy transmission lines in a looped configuration, creating redundancy that increases reliability for members served from the nearby Federal substation. By design, crews can restore service to members served by either substation through distribution backfeeding. This redundancy decreases the length of service interruptions and supports growing demand.

 

To view your area’s system improvements and expansion projects, visit us online at SECOEnergy.com > Contact > System Improvement Map.

 

Read the full February-March 2024 SECO News.

SECO Supports STEM-Focused Fifth Annual Youth Energy Academy

On June 20 and 21, SECO Energy along with Duke Energy and Ocala Electric Utilities partnered to bring the Fifth Annual Youth Energy Academy to Marion County teens. Industry experts created an environment for students to explore and discover careers in the energy industry. The event was held at the College of Central Florida’s Hampton Center and Ocala Electric Services.

 

According to the U.S. Department of Labor, more than 40 percent of the current workforce in the electric and natural gas utilities will retire within five years. The average age of energy industry employees is over 50. Marion County Schools, the CEP, SECO Energy, Ocala Electric Utilities, Duke Energy and Clay Electric realizing the need for future energy industry employees assisted in forming the Power Generation Academy (PGA) at Dunnellon High School. PGA Instructor Don Slocum dropped by the Youth Energy Academy to provide the students’ enrollment and program information.

 

Employees from SECO, Duke and Ocala Electric volunteered countless hours teaching, presenting and sharing their knowledge and experience with this year’s Youth Energy Academy students. Representatives from Siemens, College of Central Florida, Boys & Girls Club, CLM CareerSource, Lockheed Martin, Cheney Brothers and the three electric utility providers worked together to make this event an education success for attendees.

 

At this year’s two-day event, students gained essential knowledge related to the array of jobs, careers and occupational requirements in the energy field. Student activities covered a variety of subjects such as how electricity travels from the generation plant to homes demonstrated by Duke Energy’s Engineer Derick Farfan, and a live demonstration by Duke Energy’s Ronnie Bailey of restoring power during an outage. Students learned the difference between soft and hard skills via a presentation from Heaven Colon, CLM CareerSource, and delved into high-skill, high-wage careers in science, technology, engineering, and math (STEM) by taking a closer look at robotics. Students also met Forest High School EMIT program students – EMIT stands for Engineering and Manufacturing Institute of Technology.

 

The students were mesmerized by the Tesla Model 3 electric vehicle (EV) driven to the Academy by a Southern Alliance of Clean Energy (SACE) representative. A surprise visit from NFL Steelers draft pick Ulysees Gilbert III, his brother Uriah Gilbert who plays for Bethune Cookman University, and a previous youth energy academy student, Maurice Gilbert, who is currently a student at Florida A&M University provided the teens with substantial life coaching skills and drove home the importance of time management skills. The Gilberts reminded the participants that attending the Academy is a valuable investment in themselves.

 

On day two, attendees toured the City of Ocala electric utility operation center and water treatment plant. Utility Director Mike Poucher demonstrated the effects of texting while driving through a presentation of car accidents that involve utility poles and how to exit a vehicle safely after an accident. Participants also rode in bucket trucks and learned about Ocala’s fiber-optic internet system. Finally, participants learned about drones and how they are used in the energy industry.

 

As a supporter of STEM-based projects, SECO was an event sponsor and also provided funding for transportation expenses to the Boys and Girls Club that bussed the students for their exploration tours. SECO Energy CEO Jim Duncan stated, “The Youth Academy aligns with two key cooperative principles – Education, Training and Information and Concern for Community. The energy field offers a multitude of diverse careers just waiting for talented candidates to apply. Participating in youth education programs gives SECO a hand in crafting its future workforce and offers local, talented youngsters employment opportunities close to home and family.”

 

The Florida Chapter of the American Association of Blacks in Energy (AABE) incorporated a Youth Energy Academy model focused on, but not limited to, minority students in St. Petersburg, Jacksonville, Orlando, and Ocala. “Each year, we gain the interest of our emerging workforce by proving new career paths and sessions to let students know what the energy industry offers and how they can create career paths of their own. In 2012, we established Youth Energy Academy programs in the Northeast and Central regions of the AABE Florida Chapter with the intent of beginning programs in the Southeast and Northwest regions in 2020. We won’t be able to solve the energy industry workforce shortage overnight, but since inception, more than 1,500 students have been exposed to the energy industry through the Youth Energy Academy,” stated Kathy Judkins, AABE Florida Chapter President. The AABE Florida Chapter is led by members from seven Florida energy providers, as well as several entrepreneurs and business partners.

 

Learn more about SECO Energy and its Concern for Community online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Kathy Judkins Elected as AABE Florida Chapter President

SECO Energy Senior Consultant for Civic, Charitable and Government Affairs was recently elected President of the American Association of Blacks in Energy (AABE) Florida Chapter. As a 13-year veteran in the energy industry, Kathy’s experience and community commitment serving on a variety of boards in the local area make her eminently qualified to lead the Florida AABE Chapter.

 

Kathy has been an AABE member for ten years, playing key roles in achieving the AABE mission while furthering SECO Energy’s outreach in the communities the cooperative serves.

 

For the last five years, Kathy has spearheaded SECO Energy’s role in supporting the Ocala Youth Energy Academy, where local energy experts team up to provide high school students a real-life glimpse into the many careers in the electric utility industry. The two-day event showcases activities that range from learning how electricity travels from the generation plant to homes and what it takes to restore power during an outage to a hands-on live demonstrations and other projects. The students learn about high-skill, high-wage careers in science, technology, engineering and math (STEM). AABE’s upcoming 2019 Ocala event is scheduled for early June.

 

The Florida AABE Chapter is a premier business organization for energy professionals who are committed to supporting the AABE mission and purposes:

 

To serve as a resource for policy discussion of the economic, social and political impact of environmental and energy policies on African Americans and other minorities.

 

To ensure involvement of African Americans in governmental energy policymaking by recommending capable sensitive and informed personnel to appropriate officials.

 

To encourage both the public and private sectors to be responsive to the problems, goals and aspirations of African Americans in energy-related fields.

 

To encourage African American students to pursue careers in energy-related fields and to provide scholarships and other financial aid for such students.

 

The chapter membership represents a variety of energy providers including SECO Energy, NextEra Energy, Florida Power & Light, Duke Energy, Jacksonville Electric Authority, Orlando Utilities Commission, Florida Municipal Electric Association and Gainesville Regional Utilities. Additionally, the Florida Chapter includes a number of entrepreneurs, municipalities, energy services providers, and business partners from Accurate Placement, Net Communications, Florida City Gas, City of Tallahassee, Siemens Energy Inc. and others.

STEM Focus at Ocala’s Third Annual Youth Energy Academy

On June 8 and 9, local energy experts are teaming up to introduce high school students to the many careers in the electric utility field. SECO Energy, Duke Energy and Ocala Electric Utilities partnered with CareerSource CLM, College of Central Florida and Lockheed Martin to bring the Third Annual Youth Energy Academy to life for sixty students in Marion County.

 

The Youth Energy Academy is an interactive workshop aimed to spark the students interest in traveling an academic path toward a career in the energy industry. During the two-day event, students explore high-skill, high-wage careers in science, technology, engineering and math (STEM). The high-schoolers learn how electricity is delivered to homes and businesses, participate in hands-on demonstrations and discover the soft skills needed for a successful career.

 

Several years ago, the Florida Chapter of the American Association of Blacks in Energy (AABE) incorporated a Youth Energy Academy model focused on, but not limited to, minority students in St. Petersburg, Orlando and Ocala. The AABE goal is to proactively gain the interest of an emerging workforce by educating young people about opportunities in the energy arena.

 

STEM Focus at Ocala’s 3rd Annual Youth Energy Academy

 

Kathy Judkins, SECO Energy’s Deputy Director of Civic, Charitable and Government Affairs stated, “SECO Energy, Duke Energy and Ocala Electric Utilities have formed a strong partnership in the quest to develop a future talent pipeline of local students who show an interest in the energy industry. At this year’s Academy, students are gaining essential knowledge related to the array of jobs, careers and occupational requirements in energy today.”

 

Jim Duncan, CEO stated, “The Youth Academy aligns with two key cooperative principles, Education, Training and Information and also Concern for Community. The energy field has a bundle of diverse careers just waiting for talented candidates to apply. Participating in youth education programs gives SECO a hand in crafting its future workforce and gives local, talented youngsters employment opportunities close to home and family.”

 

Learn more about SECO Energy and its Concern for Community online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.