What if I don’t have a NEMA 14-50 plug on my generator?
Adapters can be purchased from your local hardware store or online retailer for 20- or 30-amp generator applications.
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Archives: FAQs
Can I order a different/longer cord?
Yes. Additional cord configurations or longer cords can be ordered from the manufacturer. Visit GenerLink for additional information.
How do I order a replacement cord?
Replacement cords can be ordered directly from the manufacturer. Visit GenerLink for additional information.
When will the GenerLink device be installed?
After payment is received, your device will be scheduled for installation, which will typically occur within two to four weeks. Product availability and impending storms could further delay the installation.
Can I purchase from a third party?
No. SECO Energy requires the use of a GenerLink device provided by us for installation to maintain device integrity and enable proper asset tracking.
Is there a warranty?
Yes, GenerLink comes with a Manufacturer’s Limited Warranty. The warranty is managed by GenerLink. Please review page two of your GenerLink Operation Manual.
Can I keep my current surge protection device with GenerLink?
No. While you can’t keep your current surge protection device if you choose to purchase the GenerLink, the good news is that the GenerLink has surge protection built into the transfer switch device.
Can GenerLink be used with all types of electric meters?
The GenerLink is only compatible with form 2S meter sockets
How can I tell when utility power is restored?
The GenerLink has a green indicator light that signals when utility power is available. At this point, you can safely turn off your portable generator, and the GenerLink will transfer to deliver the utility power to your home.
Is maintenance required for the GenerLink?
Yes. It is recommended to test the GenerLink with a portable generator at least twice a year to ensure it functions properly.