Members may be eligible to file a claim for damaged items caused by an indirect surge under the Surge MitiGator™ warranty terms. Please contact Surge@SECOEnergy.com or (352) 569-9960 to begin a Surge MitiGator™ claim.
No. SECO Energy nor other electric utilities can guarantee uninterrupted electric service.
SECO Energy is not liable for damage caused by acts of nature or equipment failure. The member assumes liability for losses related to power outages or voltage fluctuations caused by animal contact, weather-related events, acts of nature or equipment failure.
Without an AMI capable meter, the prepaid program cannot function properly. At this time, MyWay PrePay members can choose to un-enroll from the prepaid program by requesting to change their account type to a postpaid, traditionally billed account if they would like to opt-out. Members can visit Contact Us or email customerservice@secoenergy.com to opt out.
Note: Postpaid accounts are subject to a security deposit. SECO will complete an Equifax Utility Score Check upon request to change a prepaid account to a postpaid, traditionally billed account.
A fully-developed AMI system allows members to review their energy usage in almost real-time. SECO can transfer, reconnect/disconnect, and troubleshoot the service remotely. When an AMI system is deployed for all members, you can choose your billing date, set usage threshold alerts, have access to money-saving dynamic rates and much more.
Yes. The AMI meter uses an industry standard cellular communications system, just like your cell phone. The components of the meter and communication module are UL (Underwriter Laboratories) certified.
No. The cellular data of other devices in your home will not be affected or interrupted.
Yes, but just briefly. You will experience a brief interruption of a few minutes while the meter is exchanged. Technicians will courtesy knock before performing the meter exchange and will leave a door hanger as well. You do not need to be home for the meter exchange.
A SECO-contracted meter technician will install the new AMI meter and remove the old one. All SECO contractors carry company ID, and their trucks are clearly marked with a SECO Energy Authorized Contractor decal.
SECO is a partner for members who choose to invest their hard-earned dollars to purchase a solar system to reduce their utility-supplied power. That said, SECO is not a solar array manufacturer nor are we a solar installer.
For members who choose to invest in a solar array, we have a wealth of solar information on the Solar Power section on our website. Find out if solar is the right fit for your home, learn more about solar panels and inverters and view insurance requirements. View a sample bill for an interconnected solar member and review SECO’s net metering policy. We’ve also included links to help you choose a solar contractor, understand the timeline to interconnection, read FAQs and more.
SECO Energy also offers members an in-home solar assessment to help determine their home’s conduciveness to solar. An Energy Services Specialist will visit your home, review your consumption to help size your potential system and answer questions you may have about solar.
Request a solar assessment online.
