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SECO Tops in ACSI Among Utilities

SECO Energy members continue to rate the utility high in customer satisfaction per the company’s 2016 American Customer Satisfaction Index (ACSI) score that increased to 89. The ACSI measures customer satisfaction, across multiple industries, in the United States.

 

This latest ACSI increase complements SECO’s two consecutive J.D. Power awards for highest customer satisfaction among midsized utilities in the South in 2015 and highest in customer satisfaction among electric cooperatives in the nation in 2016. As a not-for-profit electric cooperative, SECO operates for the benefit of and is owned by the members its serves. The business model allows SECO to make customer satisfaction a top priority.

 

The average score for electric cooperatives in the 2016 survey is 77. Rated an 89 by its members, SECO is proud to hold a high score among our peers in the electric co-op segment.

 
ACSI logo 2017

SECO’s satisfaction rating also tops the average city municipality and investor-owned utility’s score. The average city municipal utility score is 72 and the average investor-owned utility score is slightly higher at 76.

 

Members who participated in the ACSI survey indicated that SECO’s employees are top-notch and rated them as “excellent.” SECO also received excellent ratings for the measures it takes to prevent outages and its responsiveness to service disruptions.

 

CEO Jim Duncan stated, “The ACSI is one of the country’s mainstream benchmarks of customer satisfaction. The index and our two consecutive J.D. Power awards make it clear that SECO’s greatest asset and strength is our friendly, knowledgeable employees. I couldn’t be prouder of the SECO team and its dedication to member satisfaction – congratulations on a job well done.”

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Strong Thunderstorms Cause Widespread Power Outages

SECO Energy was “Storm Ready” this weekend and has restored power to all members affected by lines of strong thunderstorms that passed through its seven Central Florida counties on Sunday. Tornado warnings and watches were in effect throughout the day Sunday.

 

SECO took steps before the weekend began, to prepare for the possibility of the thunderstorms and high winds creating power outages. Field crews, tree trimming contractors, warehouse and customer support employees worked overnight replacing broken poles, removing fallen trees and communicating with members.

 

The storm came in from the west and first reached northern Marion and Levy Counties just before 2:00 p.m. on Sunday. The high winds brought down a large oak tree near the Ocala Park area that destroyed three spans of lines and other equipment. That large outage began a series of wind and tree-related service disruptions that continued into the evening.

 

An additional line of storms brought the possibility of tornados and hail as it blew through Citrus, Marion and Northern Lake Counties before impacting Sumter and south Lake Counties around 9:00 p.m. Sunday. High wind speeds and heavy rain accompanied this second line of storms along with unconfirmed reports of tornados in the area.

 

The total outages during the storms per county were:

 

Marion and Levy: 5,342
Citrus: 2,239
Lake: 977
Sumter: 938

 

Kathryn Gloria, Vice President of Corporate Communications and Energy Services stated, “SECO’s system held up very well when the storms brought high wind and rains yesterday. Less than 9,500 members experienced an outage during the storms last night and early this morning. Field crews and tree trimming contractors are out in full force today inspecting the system for damage along with identifying and removing damaged trees that have the potential to cause outages in the future.”

 

Gloria added, “We are thankful that our employees returned home to their families safely after working in adverse conditions over the weekend. We appreciate our members’ patience and support during the disruptions, and we’re grateful that the storm caused only minimal damage in our service area.”

 

SECO Energy is Storm Ready. Visit our Reliability page to learn how to build an emergency kit and take steps to keep your family safe when storms blow through SECO’s territory.

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Sparking Interest in Energy Industry Careers

SECO Energy is participating in job fairs in Central Florida, helping to spark an interest in the energy industry for young students and current job seekers in the area.

 

On January 12, representatives from SECO’s Human Resources and Information Technology departments attended the Youth Career Expo at On Top of the World’s Circle Square Cultural Center in Ocala. Career Source of Citrus, Levy and Marion worked with the Marion County School District to introduce middle school students to an assortment of careers available in Marion County. Many careers available at SECO require a solid “S.T.E.M.” (science, technology, engineering and math) background.

Meagan and Rina at the job fair

 

SECO team members from Human Resources and Operations personnel attended the Construction Trades Job Fair at Wildwood Middle-High School sponsored by Compass HRM on Saturday, January 14. The job fair was attended by job seekers who live in or near Lake County who want to learn more about open positions in the area. Florida Governor Rick Scott also made an appearance at the job fair. Governor Scott is spreading the word that Florida is hiring and is open for business.

Governor Scott, Todd and Rina

 

CEO Jim Duncan stated, “SECO is hiring and our Human Resources group is actively recruiting at job fairs in Central Florida. We are a regional utility serving members in seven counties in Central Florida. The commute from Tampa, Orlando, Daytona, Ocala and surrounding areas to our headquarters in Sumter County is only about an hour.”

 

Duncan added, “By attending job fairs geared for students, we are presenting students with information they need to make career plans. We want to attract current students to the energy industry for future employment. And we want them to know there are stable, well-paying jobs, with benefits, right here in their Central Florida hometowns.”

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Energy Insider – 4th Quarter

SECO Energy Insider - Sumter County Swap Meet

Sumter County Swap Meet

 

Someone once said you can’t buy happiness but you can buy cars and that’s kind of the same thing. Perhaps this is the reason the Sumter County Swap Meet, also known as the Florida Swap Meet, has turned into such a huge event.

 

The Swap Meet, Car Corral and Car Show is held on the first Sunday of every month, except for July & August (too hot), at the Sumter County Fairgrounds. The Fairgrounds are located north of the Webster Flea Market at 7620 S.R. 471 in Bushnell. The Meet consists of over 900 vendors offering a wide variety of auto parts, cars and antique car-related parts for sale.

 

Each month the first 200 in the gate receive a collectable hat, and door prizes are offered throughout the day. The monthly car show, part of the Swap Meet, is free to enter with $5 gate admission. Participants in the car show are also eligible for a $100 prize drawing.

 

SECO Energy Insider - Sumter County Swap Meet

 

In 2017, the Sumter Swap Meet will celebrate its 24th season with the yearly Winter Extravaganza Swap Meet, Car Corral and Car Auction on February 10, 11 and 12. Craig and Joann Pearson, the promoters of Swap Meet, would like to entice you to attend their monthly events and upcoming Extravaganza. “We have been doing Swap Meets in Sumter County for the past 23 years, this is a great place to discover those hard-to-find auto parts and accessories you’ve been looking for,” says Joann.

 

So whether you’re in the market for a new car, looking for special parts or want to take a stroll down memory lane, the Sumter County Swap Meet is a great start. Visit Florida Swamp Meet online for more information.

 

 

SECO Energy Insider - Domino’s Pizza #1 in the world!

 

Domino’s Pizza #1 in the world!

This company has 12,600 restaurants in 80 countries around the world with 345 of them located in Florida and southern Georgia. This company is also in the top five in online ordering and 50% of all US sales are digital. The company even invented the 3D car top delivery signs now used in their industry. With the busiest delivery days at Halloween, New Year’s eve and New Year’s day, Super Bowl Sunday and Thanksgiving eve, chances are you’re a customer.

 

Besides the 3D car top delivery signs, Domino’s Pizza pioneered and patented the first insulated delivery bags and created the corrugated pizza box to prevent moisture from weakening the box and toppings from sticking to the box top. In 2007-2008, Domino’s rolled out online ordering, pizza building tools and service tracking.

 

Domino’s Pizza began operations in 1960. Their corporate office is in Ann Arbor, Michigan. One of their largest distribution centers is located in Lake County at the Christopher Ford Industrial Park and served by SECO Energy. Referred to as the Groveland operation, this Domino’s Pizza facility franchises 95% of Florida, parts of southern Georgia and even South America, the Caribbean and Portugal.

 

With 100 employees, half of whom are truck drivers, the Groveland distribution center provides for all the needs of the Domino’s Pizza restaurants. Fresh dough is mixed on location, and never frozen, for use in pizzas and breadsticks. Dough types are thick crust, gluten free and whole wheat which is used at schools and Boys and Girls clubs. Fresh vegetables, except for locally-grown mushrooms, and cheese are shipped from Georgia for the pizza toppings and signature salad packaging. The produce must reach the franchise within a minimum of six days of usable freshness so nothing gets stale. This, along with all the uniforms, hats, boxes, insulated delivery bags, flatware, plates, cleaning supplies and everything a franchise needs, with the exception of Coca-Cola products, are assembled for delivery in Groveland.

 

Deliveries can be tracked online real-time with software similar to the Domino’s Pizza App that allows customers to create, order, and track their pizza from start to finish. With employees committed to service, quality ingredients and efficient technology, Domino’s Pizza has gone from 1st in people and 1st in pizza to number one in the world. Their quality guarantee says if you’re not completely satisfied, they’ll make it right or refund your money – you can bet they will.

 

 

SECO Energy Insider - The City of Tavares, Florida

 

Tavares – “A Great Place to Land”

The City of Tavares, Florida, successfully went through the long process of branding itself into “America’s Seaplane City.” The leadership created a vision to reinvent the downtown area by creating a unique niche and wow factor to drive themed events aimed at attracting residents and visitors. The vision was created by city leaders although it helped tremendously to have a serious administrator to implement the plan. “Civic Entrepreneurship is fostering a good business climate,” says John Drury, Tavares City Administrator.

 

America’s Seaplane City now hosts 21 yearly events and has attracted 52,000 visitors to the downtown area. The themed events all support the brand and vision of the city leaders. A few of the annual activities are Planes, Trains and BBQ, Sunnyland Antique Boat Show, Classic Raceboat Association Regatta, Monster Splash Pumpkin Drop, Seaplane Apoolaza and Bootastic Halloween.

 

Besides the downtown events, Tavares is averaging 3,000 aircraft operations per year. The city maintains an active marina with AvGas (aviation fuel) at the waterline to support its seaplane and boat activities. The seaplane base supports amphibious operations and offers tie downs for aircraft both wet and dry. Base and port operations offer a whole host of services for daily arrivals provided by Jones Brothers & Co., Air and Sea Adventures.

 

SECO Energy Insider - The City of Tavares, Florida, Downtown Tavares

 

Moving forward, the City of Tavares focused economic development team plans to keep the vision rolling with new start-ups or others re-locating businesses to the downtown area. Bob Tweedie, Economic Growth and Grants Director says, “Tavares’ approach to economic growth is to minimize barriers and obstacles to create an environment for businesses to thrive.” The branding effort is the bait and the entrepreneur environment is the hook. So far, the City’s branding efforts have attracted a hotel chain, restaurants, a sushi bar, a wine bar and a craft brewery to name a few. Older restaurants and other businesses have enjoyed a re-birth attracting many new visitors as well. This has been extremely appealing to millennials who support and enjoy the ‘buy local’ mantra. The City is now moving in the direction of reinvigorating the portion of the downtown area that has been vanishing due to growth along highway 441. So if you haven’t visited Tavares in a while, now may be a good time to do so.

 

 

SECO Energy Insider - Rebranding

 

Rebranding

Starting a process to rebrand requires a vision. It is more than a new logo, tagline and marketing campaign, it’s creating a new identity. Companies rebrand all the time, some successful and others not so much. Remember Coca-Cola in the 80s? They tried to rebrand and the backlash prompted what is now known as Classic Coke. Consumers wanted their old coke back.

 

If you’re contemplating a rebranding, give much thought to what you’re trying to accomplish before embarking on what could be a long and costly journey. Whether it’s a place, a product or company you wish to reinvent, the following six tips may be helpful.

 

  1. Establish a team and engage in dialogue with those who frequently interact with consumers. Determine how people think about you and what it is you want people to think about your business moving forward. Make sure your expectations are realistic. This will help you begin establishing a brand.
  2. Utilize various types of communication, surveys, social media, etc., to gain feedback from all people who use your product/service.
  3. Determine what is “not” working. You cannot fix something you don’t know is broken.
  4. Create a memorable story to sell your brand and make it something employees can believe in and support. This will encourage a sense of pride and cooperation.
  5. Create a consistent message, even in down times, by continually promoting your brand on your website, social media and all communications, products and signage.
  6. Commit to your brand!

 

 

 

BARBIE SHAW

Manager of Key Accounts & Energy Services
OFFICE: (352) 569-9787
CELL: (352) 303-3567
barbie.shaw@secoenergy.com

Hank Bolduc, SECO Energy Key Accounts Consultant

HANK BOLDUC

Key Accounts Consultant
OFFICE: (352) 569-9789
CELL: (352) 303-3546
hank.bolduc@secoenergy.com

Ryon Meyers, SECO Energy Key Accounts Consultant

RYON MEYERS

Key Accounts Consultant
OFFICE: (352) 569-9781
CELL: (352) 636-9593
ryon.meyers@secoenergy.com

J.D. Simmons, SECO Energy Key Accounts Consultant

J.D. SIMMONS

Key Accounts Consultant
OFFICE: (352) 569-9790
CELL: (352) 303-3183
jd.simmons@secoenergy.com

 

 

SECO News, January 2017

SECO News, January 2017 - Toys for Tots and United Way

 

Duncan’s Digest: Toys for Tots and United Way

 

The Christmas spirit was upon us all as we participated in the U.S. Marine Corps Reserve Toys for Tots Program. SECO’s employees helped me load hundreds of toys, donated by employees and members, for local children.

 

Toys for Tots collects new, unwrapped toys and distributes as Christmas gifts to less fortunate children in the community. As a Marine myself before my hair turned gray, I know thatToys forTots is a special program for children in need. Hundreds of children will wake up to Christmas presents under the tree, thanks to the generosity of our employees and members.

 

SECO News, January 2017 - Toys for Tots and United Way

 

During SECO’s 2017 United Way campaign, employees opened their checkbooks and donated generously. SECO employees pledged $50,171 for United Way’s campaign for local communities.

 

United Way improves the quality of life for millions of people. I am grateful to work with employees who have the power and goodwill to improve the communities we serve. SECO employees are a generous bunch of folks, and their efforts are applauded.

 

From my family to yours, I wish you a healthy, Happy New Year!

 

SECO News, January 2017 - New Year, New Efficiency Tool

 

New Year, New Efficiency Tool

 

Happy New Year! What are your resolutions this year? Start off on the right foot with SECO’s new online Energy Estimator tool.

 

The estimator helps members understand the amount and cost of the energy that appliances, lighting, and other electronics use in their home. It calculates your monthly refrigeration costs, the price for each load of laundry, the annual amount of energy your oven uses and more. Submit your results and within minutes you will receive an email comparing your usage to the average Central Florida household and tips to save energy and money.

 

SECO has three great prizes up for grabs for members who explore the Energy Estimator and increase their energy efficiency IQ. After completing the Energy Estimator and emailing your results, your name will be entered into a random drawing to win a $300 bill credit, a package of energy efficiency tools that includes a $100 Lowe’s gift card, and a programmable Wi-Fi thermostat. Winners will be notified via email on February 16.

 

Make a resolution to reduce your energy usage and lower your energy bill. Here’s to an Energy Efficient New Year!

 

SECO News, January 2017 - Protection Begins at the Meter

 

Protection Begins at the Meter

 

Today’s appliances are sensitive to power surges caused by lightning, accidents, animals and more. Surges can cause catastrophic damage or degrade appliance circuitry over time.

 

Protection begins at the meter. SECO’s meter base surge arrester reduces most surges to a safe level before they enter your home. The arrestor helps protect large motor appliances like the air conditioner, washer and dryer, refrigerator, stove and dishwasher.

 

Beat the upcoming storm season rush and subscribe to SECO’s meter-based surge protection by February 15 for a chance to win a $100 Lowe’s gift card. All SECO members currently enrolled in SECO’s surge protection are also eligible to win.

 

Enroll online or call us at (800) 732-6141. A random winner will be chosen February 15.

 

SECO News, January 2017 - Does a Fireplace Save Energy?

 

Does a Fireplace Save Energy?

 

Wood burning fireplaces provide a soothing ambience and warmth, but can actually increase your energy usage. Fireplaces pull oxygen and heat from other areas within the home. Approximately 30% of heat goes up the chimney, creating a drop in temperature, prompting your central heating unit to cycle more frequently.

 

Installing glass doors or a fireback can increase your fireplace’s efficiency. Glass doors act as a barrier to reduce the amount of indoor air escaping through the chimney. In the summer, glass doors help prevent warm air from entering into your home. Firebacks are decorative, cast iron plates that when placed at the back of the fireplace absorb heat and radiate it back into the room.

 

Although glass doors and firebacks may improve a fireplace’s efficiency, your best course of action is to use your fireplace when it’s just a little chilly and forgo operating your central heating unit during that time. Learn more about SECO’s products and services and energy savings online.

 

SECO News, January 2017 - SECO Scholars

 

SECO Scholars

 

For over 20 years, SECO Energy has awarded more than $500,000 in scholarships – launching young scholars on their path to a college education. Once again, SECO’s Board of Trustees has approved up to $36,000 in scholarships for twelve deserving high school seniors.

 

To be eligible, the student must:

  • Reside in a home served by SECO.
  • Graduate high school by the end of the current school year.
  • Provide proof of acceptance to an accredited college, university or vocational/technical school by the end of 2017.
  • Plan to be enrolled as a full-time college student.

 

Applications are available beginning January 4, at SECO’s five Member Service Centers in Lake, Sumter, Marion and Citrus counties, area high school guidance offices, at the SECO corporate offices in Sumterville and online.

 

To be considered, completed applications must be received no later than 5 p.m. on March 31. Applications may be dropped off at any SECO Member Service Center or mailed to:

 

SECO Energy<br\>Attn: Youth Scholarship<br\>330 South U.S. Highway 301<br\>Sumterville,FL 33585-0301

 

Winners will be notified by phone or mail on or about April 28. Learn more about SECO’s scholarship program online or call (352) 569-9561.

 

Read the full January 2017 SECO News here.

 

Nature’s Reflections-West Indian Manatee

A Unique Native Floridian

 

The West Indian manatee, (Trichechus manatus), is found throughout Florida’s shallow, slow-moving rivers, estuaries, saltwater bays and coastal areas. This large aquatic mammal with its innocent looking face reaches ten feet in length and weighs more than a thousand pounds. It has two flippers and a round elongated body that tapers to a flat, paddle-shaped tail.

 

Manatees spend most of their day traveling slowly, resting and eating five to ten percent of their weight per day. It breathes air through unique nostrils that close when it goes underwater and holds its breath for up to twenty minutes. Even when sleeping, manatees surface to breathe fresh air and submerge again without ever waking up. Manatees shed their old teeth and regrow new ones, as needed.

 

Female manatees mature at five years of age, and males at nine years. On average, one calf is born every two to five years after a 13 month gestation period. Mothers nurse their young for one to two years.

West Indian Manatee

 

This plant-eating giant has no natural enemies and may live fifty to sixty years. Its friendly nature is its greatest threat. It associates the sound of boats and people with food and ventures too close to speeding boats. Manatee zones help to reduce watercraft collisions and provide better protection. They are protected by both federal and state laws making it illegal to harass, hunt, capture or kill this marine animal.

 

Sensitive to cold temperatures, manatees congregate in Florida’s springs where water temperatures remain constant and power plants that discharge warm water. Manatees can be killed or harmed by cold temperatures, ingesting fish hooks and line, litter, entanglement in crab trap lines, poaching and loss of natural habitat.

 

Column & photo by Sandi Staton