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Day: March 31, 2020

SECO Energy Board of Trustees Elects Officers

The SECO Energy Board of Trustees held elections on Monday, March 30 for its three Board Officer positions. District 4 Trustee Richard Dennison was elected Board President, District 9 Trustee Jerry Hatfield was elected Vice President and District 3 Trustee Gerald Anderson was elected Board Secretary/Treasurer.

 

District 4 Trustee and Board President Richard Dennison lives in Marion County and has been a SECO Energy member since 1999. Trustee Dennison was originally elected to the Board in a special election in 2015 and was most recently re-elected as the District 4 Trustee in February 2020. Mr. Dennison has previously held the office of Board Vice President.

 

District 9 Trustee and Vice President Jerry Hatfield lives in Lake County has been a SECO Energy member since 1974. Trustee Hatfield was first elected to the SECO Board in 2000 and was most recently re-elected as District 9 Trustee in February 2018. Mr. Hatfield has previously held the office of Board President.

 

District 3 Trustee and Secretary-Treasurer Gerald Anderson lives in The Villages and has been a SECO Energy member since 2013. Trustee Anderson was elected as District 3 Trustee in a special election in May 2019 when a previous Trustee stepped down. This is Mr. Anderson’s first officer position on the Board.

 

SECO Energy CEO Jim Duncan stated, “Congratulations on earning the trust of your peers. We are grateful for your time and dedication to SECO members through your Board service. We’re delivering unmatched customer satisfaction ratings, affordable rates and world-class reliability under your Board tenure. I thank you for your leadership, guidance and willingness to serve.”

 

Along with holding the election for Board officers, the Trustees welcomed new District 2 Trustee Joyce Anderson who resides in Sumterville and District 6 Trustee Michael Muffett who resides in Summerfield.

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Energy Insider – 1st Quarter 2020

To you, our valued members, we understand these are unprecedented and challenging times. We know your business has most likely been disrupted in one way or another, along with your personal life and the lives of your employees. The future may seem a bit uncertain right now.

 

Here’s what is certain – SECO Energy is here for you. We consider it our highest responsibility to continue to provide the most reliable electric service and to follow CDC guidelines related to COVID-19. We have implemented new business practices and revised others to mitigate health risks.

 

SECO Energy understands that some members are facing unexpected hardships. The cooperative will proactively waive late fees and allow additional payment time during the declared emergency. Members requesting a payment arrangement can do so by calling (352) 793-3801 and visiting with SECO’s virtual assistant on the automated telephone system. You can also log on to SmartHub. If you do not already have an account established, creating one is easy and allows you to view past bills, usage history and more. We are glad to assist if help is needed. If neither of these options appeal to you, you can request a payment arrangement through your account representative. We are available to discuss extenuating circumstances on a case-by-case basis.

 

SECO Energy Automates Payment Arrangement Assistance 24/7 news release

 

For those of you who utilize a credit card for electric bill payments, SECO Energy has adjusted our normal maximum credit card transaction cap. We have raised the cap from $600 to $5,000. And if your bill is larger, you can still complete multiple transactions with no additional merchant fee for using a credit or debit card. For those of you in the process of upgrades or adding services, you can use this option to pay for contributions in aid-to-construction (CIAC). Invoices can also be paid online or by phone. If this option doesn’t work for you, drop your payment at one of our local Member Service Center drive thru windows or in the mail to our attention. Let us know it’s coming, and we’ll ensure you don’t incur a delay with your project.

 

Currently SECO Energy’ s Headquarters and campus is temporarily closed to public access. Our five Member Service Centers are providing drive-thru services only. The drive-thrus in Eustis, Inverness, Ocala, and Sumterville are open Monday through Friday from 8 a.m. to 5 p.m. The drive-thru at the Groveland office is open Monday through Friday from 9 a.m. to 1 p.m. and 2:30 to 5 p.m. Kiosks are available at each location for 24/7 use.

 

Although we miss your smiling face, we’re as close as your computer and phone. Send us an email or give us a call in lieu of an in-person meeting. If there are circumstances that require us at your location, we’ll do our best to accommodate your request. If a site visit is in order, we are happy to serve you, just from a distance.

 

Since we can’t predict how long before it’s business as usual again, our goal is to make sure you know we’re here for you. With circumstances continually changing we encourage you to visit our website and/or Facebook page often. In addition, we’ll work hard to keep you informed of changes that can impact your electric service. Lastly, it is likely a number of your employees are served by SECO Energy. We encourage you to share this newsletter with your team members, so they are aware of the changes we’ve made to better serve all members.

 

 

BARBIE SHAW

Manager of Key Accounts & Energy Services
OFFICE: (352) 569-9787
CELL: (352) 303-3567
barbie.shaw@secoenergy.com

Hank Bolduc, SECO Energy Key Accounts Consultant

HANK BOLDUC

Key Accounts Consultant
OFFICE: (352) 569-9789
CELL: (352) 303-3546
hank.bolduc@secoenergy.com

Ryon Meyers, SECO Energy Key Accounts Consultant

RYON MEYERS

Key Accounts Consultant
OFFICE: (352) 569-9781
CELL: (352) 636-9593
ryon.meyers@secoenergy.com

Jeff Light, SECO Energy Key Accounts Consultant

JEFF LIGHT

Key Accounts Consultant
OFFICE: (352) 569-9790
CELL: (352) 303-3183
jeff.light@secoenergy.com

 

Hundreds tune in to SECO Energy’s First Virtual Annual Meeting

SECO Energy hosted its first Virtual Annual Meeting on Saturday, March 28. Hundreds of members tuned in to watch the live stream of the cooperative’s 82nd Annual Meeting, and nearly 8,000 members voted on Annual Meeting business prior to the start of the virtual meeting.

 

SECO Energy decided in early March to significantly change the format of the traditional on-site Annual Meeting to a Virtual Annual Meeting in response to the Centers for Disease Control (CDC) advisories to prevent the spread of COVID-19. The CDC advised limiting gatherings to less than 50 people. In recent years, attendance at SECO’s popular on-site Annual Meeting had surged into the thousands.

 

SECO Energy Board President Jerry Hatfield called the Meeting to order at 10:30 a.m. and closed the voting platform. SECO’s Vice President of Corporate Communications and Energy Services Kathryn Gloria led the invocation and Pledge of Allegiance and introduced the Board Trustees, CEO and Cooperative Attorney. Board Secretary/Treasurer Bill James certified the Official Annual Meeting Notice before Mr. Hatfield began the President’s Report.

 

President Hatfield welcomed the members who tuned in live and explained the Annual Meeting quorum requirements. Mr. Hatfield stated, “SECO Energy is required to achieve a quorum to conduct official Annual Meeting business. With the help of a Bylaws revision passed by the membership last year, achieving a quorum is now more efficient and inclusive. We can count member participation in voting on Annual Meeting business – either electronically, in person or by mail as part of the quorum.”

 

SECO Energy CEO Jim Duncan began his CEO Report after Mr. Hatfield completed the President’s Report. Mr. Duncan addressed the audience, “Good morning and welcome to the 82nd Annual Meeting of the Membership and our 1st Virtual Annual Meeting. My presentation will be much the same as it is live, but this year members will avoid the large crowd. Limiting large gatherings is a key precautionary measure to protect against the spread of COVID-19, and a virtual meeting is the right choice this year to protect our members and employees.”

 

Mr. Duncan continued his CEO Report with his traditional military salute, first responders recognition and appreciation, introducing the senior staff and applauding the Board of Trustees and employees. Mr. Duncan spoke to the virtual audience about the cooperative’s 2019 financial results, growth, SECO’s new interactive voice response (IVR) virtual assistant, our StormCenter platform and recent customer satisfaction successes.

 

Cooperative Attorney Scott Gerken certified the 2020 Annual Meeting voting results. In total, 7,895 members voted on 2020 Annual Meeting business. As to the Bylaws Revision: Gerken certified 7,320 “Yes” votes, 198 “No” votes and 377 members abstained. As to the 2019 Annual Meeting Minutes approval: Gerken certified 7,484 “Yes” votes, 39 “No” votes and 372 members abstained. Mr. Gerken announced, “The 2020 Bylaws Revision and 2019 Annual Meeting Minutes are clearly approved by the membership.”

 

SECO Energy established a special phone number, email address and social media presence for the Virtual Annual Meeting. A panel of SECO employees interacted with members who posed questions and comments that were read and answered during the meeting by the CEO.

 

Mr. Duncan concluded the Virtual Annual Meeting by stating, “Thank you for your patience and understanding with today’s event – held virtually in the interest of public health. Your wellbeing is the highest priority as we made the decision to go virtual. The continued health of our employees is critical to keeping our system up and running.”

 

The meeting ended with the announcement of prize winners. All 7,895 members who voted were entered into the random drawing for 96 prizes. Grand prize winners are: Tammy Webb from Tavares won the 2010 Chevy Colorado 4X4; the two winners of the 2016 EZGO golf carts are William A. Wiggins from Leesburg and Terry Lester from Tavares; the $1,500 cash prize was won by Rebecca Tinder from The Villages; $1,000 cash prize went to William Boe of The Villages; and two $500 cash prizes were won by Marcia Klepinger and Thomas Wible both from The Villages. Other prizes including Apple TVs, Instapots, tool sets, Amazon Fire tablets and TVs will be shipped directly to winners. SECO will arrange for delivery of grand prizes.

 

The Virtual Annual Meeting concept was well received by members who complimented the cooperative’s decision to go virtual. CEO Jim Duncan elaborated, “SECO will evaluate the cost benefit associated with hosting a virtual meeting and may consider this approach for the future rather than holding an extremely large on-site meeting. We were actually at a point last year with maxed capacity and must find an alternative. Inviting 200,000+ people to an event with a capacity of less than 10,000 is risky. We must find more cost-effective options that encourage member participation. By mail and electronic voting worked well this year, so that is an avenue we’ll continue – with prizes of course as incentive to participate. Next year, however, we are considering a smaller, scaled-down business meeting along with a virtual option for the majority of the membership. It will be up to the Board of Trustees to approve our direction before it’s time to budget for 2021.”

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO News, April 2020

 

Duncan’s Digest – Name the New IVR Virtual Assistant

 

I have exciting news to share. SECO’s new interactive voice response (IVR) phone system launched in early March. The system is available 24/7, is user-friendly and is a big leap forward in customer service technology.

May 2018 SECO News Duncan's Digest

 

The former phone system was in desperate need of an upgrade. With recent laws banning handheld phone use while driving, the new natural language IVR is a safer alternative and is easier to navigate.

 

The new IVR features a virtual assistant who uses natural language technology mimicking a real conversation. Previously manual tasks can now be completed virtually with full automation. Without pressing numbers on your keypad, you can report an outage, initiate a billing inquiry or make a payment arrangement at any time without speaking to a representative. Members can also log into SmartHub at SECOEnergy.com and request a payment arrangement.

 

Using the new IVR, you can check the status of an existing outage, learn the estimated restoration time and crew status. The IVR’s outage component functions much the same as the online StormCenter platform. Members who aren’t so tech-savvy will receive the same information and level of service as online members.

 

Another benefit of the virtual assistant is its call back feature. If you have tried to call us on Monday morning or the Tuesday after a holiday, you may have noticed longer hold times. With the virtual assistant, you can request a call back during normal business hours Monday through Friday from 8 a.m. to 7 p.m. This call back saves your place in the queue, and you don’t have to wait on hold. A future phase of the IVR will include virtual assistance with high usage inquiries, meter re-reads, new service connects, disconnects and transfers.

 

The virtual assistant is our newest SECO representative who can assist thousands of members simultaneously. This will come in handy during hurricane season when perhaps 100,000+ are without power at once like during Hurricane Irma.

 

We like our virtual assistant a lot and think she needs a name. I’m asking for your help and want to give you a chance to listen to the great features of the new IVR. Visit our Name the IVR page or click on the homepage banner. Play the four sample recordings of our new virtual assistant. Verify your account information and cast your vote for one of the name options:

 

1. Electra
2. Ernestine
3. Katie Kilowatt
4. SECO Elle
5. Trudy Transformer

 

Your entry places you in a drawing to win one of five great prizes: a $250 SECO bill credit, a Ring doorbell, a Nest Learning Thermostat, an Amazon Alexa and an Amazon fire tablet. Enter before May 15. We’ll announce our new virtual assistant’s name and contest winners in June SECO News.

 

This new system is indeed state-of-the-art technology and it came with a corresponding price tag. The good news is that it will pay for itself over the years as more members experience it firsthand and are willing to self-serve using the IVR. No employees will be displaced by the new technology. I encourage members to use it to their advantage and ours as a not-for-profit cooperative committed to affordable, reliable electric service for years to come.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

Right Tree, Right Place April 2020 SECO News

 

Right Tree, Right Place

 

What is green, creates oxygen and can help you reduce your annual energy costs? Trees, of course! Choosing the right tree to plant in the right place can help you reduce energy costs and reduce tree-related power outages.

 

Plant trees to the south, southwest or west side of structures to reduce cooling costs in the summer. Native Florida shade trees that grow well in Central Florida according to the University of Florida’s Institute of Food and Agricultural Sciences (UF/IFAS) are Florida elms and hophornbeam trees.

 

Block fall and winter winds by planting evergreens and shrubs on the north and west side of structures. UF/IFAS lists hollies, southern magnolias and sweetbay magnolias as native Floridian evergreen shade trees. For shrubs, choose azaleas, bottlebrush, Indian hawthorn, juniper, loropetalum or tea olive. Plant shrubs close to your home’s foundation to insulate against cold weather.

 

Trees growing too close to power lines can cause sparks, fires, power outages and shock hazards. Maintain a clear zone of 15 feet on each side of an overhead line. Before planting a tree, consider its mature height and its proximity to overhead power lines. Trees that grow to a mature height of 40 feet or higher should be planted at least 50 feet away from power lines. Small ornamental trees or shrubs that will not exceed 25 feet in height are best to be planted closer to lines, but outside the clear zone.

 

 

Advice from the Old Farmer's Almanac January 2020 SECO News

 

Advice from The Old Farmer’s Almanac

 

THE OLD FARMER’S ALMANAC lists April 1st and 2nd as well as the 27th through the 29th to turn April showers into May flowers by planting aboveground crops. For belowground crops, plant on April 9th and 10th or the 18th or 19th. Are you planning on spring cleaning? The best day to wash windows is the 20th through the 22nd. Clean your floors on either the 18th or 19th and paint on the 7th or 8th.

 

Safety Corner Downed Line Dangers April 2020 SECO News

 

Safety Corner – Downed Line Dangers

 

Overhead power lines are a necessary component of SECO Energy’s electric system. Never touch an overhead line – even if the line is broken and on the ground after a storm. Always assume an overhead line is energized. Touching it could cause severe injury and even death.

 

Never lean a ladder against a power line or trim trees growing too close to lines. Warn children not to play on or near electric equipment. Do not allow children to fly kites or toy planes, climb trees or release balloons near power lines.

 

Use these tips to help keep you and your family safe from the risk of contacting an energized power line.

 

April Safe Digging Month April 2020 SECO News

 

April – #SafeDiggingMonth

 

Spring’s warmer weather adds to-do items to your list. Before picking up a shovel to install a new fence, plant a garden or add landscaping or trees, contact 811 to locate the underground utilities on your property.

 

Florida law requires you to call 811 or go online before digging. The 811 service is free. April is #SafeDiggingMonth – remember to call 811 or visit Sunshine811.com before you dig!

 

Read the full April 2020 SECO News online.