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Month: May 2020

SECO Energy Expands Payment Options & Reopens Service Centers

SECO Energy began its transition to normal billing and payment processes on August 6 – including disconnection for nonpayment. Members experiencing financial difficulty should seek assistance at a social service agency or contact SECO to enter into a repayment plan agreement.  Late fee assessment resumes on September 1, 2020.  

 

SECO Energy has expanded bill payment options for members. In fact, the not-for-profit cooperative now offers members the ease and convenience of 12 Ways to Pay that include in-person, drive-thru, online, by-phone options and more.

 

Members who choose to pay their bills electronically should enroll in SECO’s online account platform called SmartHub. Members can pay via debit card, credit card or electronic check – all without the added expense of a convenience fee. Those who want to “set it and forget it” can use SmartHub to enroll in bank draft. SmartHub users can view consumption history, see past bills, update an address or phone number, choose paperless billing or request a payment extension. SmartHub is accessible via desktop computers and a user-friendly app is available for Smartphones and tablets.

 

For members who prefer to call, they can pay by phone 24/7 through SECO’s new IVR using a debit or credit card or electronic check without the expense of a convenience fee. Members can call during regular business hours and speak with a member service rep to enroll in bank draft. Those needing a convenient way to pay in cash can use a Member Service Center kiosk 24/7 or visit one of many payment locations through third-party vendors. With thousands of locations around the world, Western Union is a SECO authorized bill payment vendor along with MoneyGram and Fidelity Express. Each collect a $1.50 processing fee per transaction. Find hundreds of locations via 12 Ways to Pay.

 

Budget conscious members can choose SECO’s budget billing option or enroll in the MyWay PrePay program. Budget billing will level out members’ bills by averaging the most recent 12 months of use. A debit or credit balance accumulates based on seasonal usage. For those looking to monitor daily usage with MyWay PrePay, members pay for energy before they use it. No deposit is required to secure a MyWay PrePay account.

 

SECO Energy’s five Member Service Centers in Eustis, Groveland, Inverness, Ocala and Sumterville offer in-person, drive-thru and kiosk payment options. During the COVID-19 pandemic, Member Service Center drive-thrus remained open while lobbies closed to protect member and employee health and to reallocate employees to the call center in order to reduce hold times.

 

Governor DeSantis announced a phased approach to reopening Florida that began on May 4. At that time, SECO Energy began its transition to more normal business practices. The Member Service Center lobbies will reopen on Monday, June 1. Lobby and drive-thru hours have changed for some locations. Eustis, Inverness, Ocala and Sumterville drive-thru hours are 8 a.m. to 5 p.m. and lobby hours are 9 a.m. to 4 p.m. Groveland lobby and drive-thru hours are 9 a.m. to 1 p.m. and 2:30 p.m. to 5 p.m. Payment kiosks are available at each location 24/7.

 

CEO Jim Duncan stated, “SECO Energy’s 12 Ways to Pay offers members choice and convenience when paying their monthly bill. The residential demographic in our service area includes young families, snowbirds and full-time residents on a fixed income. Members should be able to find a bill payment option that best fits their needs with our expanded 12 Ways to Pay.”

 

Duncan continued, “As of June 1, all SECO employees will be back working from our respective offices with new processes in place for social distancing. As we return to more normal operations, we are thankful that during the COVID-19 situation our mission of keeping our workforce healthy to provide reliable and affordable electric service to our members was successful. As a fiscally healthy organization, we were able to extend very flexible payment arrangements over the last three months to members who had difficulty paying their bills. Now that our processes are returning to normal, we’re switching gears from payment arrangements and are now making additional funding from our Pennies from Heaven program available for bill payment assistance through local social service agencies in each county we serve. Visit our website for details.”

 

View SECO’s 12 Ways to Pay. Click “Contact” SECO Energy to ask questions about budget billing, MyWay PrePay, SmartHub or other payment options.

SECO Energy’s Pennies from Heaven Funds Bill Payment Assistance

SECO Energy has allocated additional funding from the Pennies from Heaven program for bill payment assistance. The funds are administered through Florida 211 and local service agencies via the cooperative’s agreements with local United Way organizations.

 

SECO’s Pennies from Heaven program funds bill payment assistance for members each quarter. In the aftermath of the COVID-19 economic shutdown, SECO released funds for quarters two, three and four ahead of schedule so that local social service agencies can assist as many members in need as possible right now. More than $40,000 has been released for bill payment assistance and distributed to local social service agencies across the counties SECO serves.

 

It’s easy to apply for assistance. Social service agencies typically request a copy of a disconnect notice to provide bill payment assistance but SECO has asked the agencies who receive Pennies from Heaven funding to waive the requirement and allow the member to email, text or mail a screenshot from their online account in SmartHub on SECOEnergy.com. The screenshot must show the account number, service address and past due balance. Residential assistance is limited to $250 per member.

 

Members who need bill payment assistance can contact Florida 211 by calling or texting or by visiting 211.org to generate a request. To meet the demand from the thousands of members seeking bill payment assistance during the COVID-19 economic shutdown, SECO created an interactive map with an expanded list of local social service agencies that provide different types of assistance. Visit our Angel Funds page to find the map. To find an agency, insert the service address. Click on the nearby map pins in that county to view the types of assistance available, phone numbers and website addresses.

 

SECO responded with understanding and flexibility for members who have been affected by the economic downturn caused by the COVID-19 pandemic. The cooperative proactively waived late fees and extended payment arrangement timeframes for all members. Since early March, no SECO member has been disconnected for nonpayment, no SECO member has been charged a late fee and no SECO member has been denied a payment extension. It is time, however, to return to more normal operations and to require members who have accrued high balances to seek bill payment assistance.

 

Contactless employee engagement remains available through SECO’s Member Service Center drive-thrus, by email or phone or through social media. Employees in the field will continue to insist that members maintain social distance according to the Centers for Disease Control (CDC) guidelines. As part of the transition, the cooperative’s Member Service Centers reopen for walk-in business on June 1.

 

CEO Jim Duncan stated, “Cooperatives are founded on the principles of member ownership and a strong sense of community. Funding bill payment assistance through Florida 211, United Way organizations and our local service agencies will provide help to members who need it now. Electricity is an essential service, and we are thankful that SECO can provide financial relief to members in need through Pennies from Heaven funding during the aftereffects of the COVID-19 shutdown. The advancement of funding for bill payment assistance will help SECO return to normal billing and payment processes.”

 

Senior Consultant for Civic, Charitable and Government Affairs Kathy Judkins is grateful to the members who have enrolled in Pennies from Heaven. Judkins stated, “Thank you to our charitable members who contribute monthly to Pennies from Heaven. Now more than ever during this time of need, fostering a spirit of giving is so important. The Pennies from Heaven yearly contribution averages only $6 per member, which is a very small amount but goes a long way in the communities SECO serves. Please consider joining your fellow cooperative Pennies from Heaven donors.”

 

Members who would like to contribute to Pennies from Heaven can join SECO’s corporate citizenship initiative that rounds up members’ bills to the nearest dollar. The extra pennies are donated to Pennies from Heaven. Through the round up program and additional internal fundraising efforts, many SECO employees including CEO Jim Duncan also support the program to aid the communities served by SECO.

 

Pennies from Heaven makes a difference in the communities SECO serves one penny at a time. The funds are used for local worthy causes such as donating funds to local food banks and helping members with bill payment assistance. Members can also make a one-time donation to the program – contact SECO Energy for more information.

SECO Energy Congratulates 2020 Scholarship Awardees

SECO Energy is proud to congratulate its 2020 Scholarship Awardees. Each of the 12 SECO Scholarship awardees receives $3,000 in scholarship money to advance his or her education. Over the last two decades, the SECO Scholarship program has awarded over $500,000 in scholarships to more than 300 local students.

 

Awardees were required to meet eligibility criteria to qualify; however, due to COVID-19 school closures, the deadline was extended 30 days and a counselor’s signature requirement was waived. Scholars must be a high school Senior who is graduating in the current school year and lives in a home served by SECO Energy. New this year, awardees must be interested in pursuing a career in the energy field. He or she must also be seeking a degree or certification in technology, engineering, math or business and enrolled full-time in an accredited Florida college, university or trade school by the end of 2020. The 2020 SECO Energy Scholarship awardees are:

 

Tylin N. Barnard:
West Port High School. Lives in Ocala. Plans to study Chemical Engineering.

 

Cheyenne Diaz:
Vanguard High School. Lives in Ocala. Plans to study Manufacturing Processes/Mechanical Engineering.

 

Isabella Hernandez:
East Ridge High School. Lives in Clermont. Plans to study Engineering.

 

Janiya Houston:
West Port High School. Lives in Ocala. Plans to study Quality Engineering.

 

Joseph A. LaCourse:
The Villages Charter High School. Lives in Oxford. Plans to study Engineering.

 

Cameron MacLean:
Tavares High School. Lives in Tavares. Plans to study Electrical Engineering.

 

Lucas Marden:
Tavares High School. Lives in Tavares. Plans to study Aerospace Engineering.

 

Stuart T. Palmer:
Umatilla High School. Lives in Umatilla. Plans to study Electrical Engineering.

 

Alayna Phillips:
The Villages Charter High School. Lives in Wildwood. Plans to study Business.

 

Miguel Santos:
West Port High School. Lives in Ocala. Plans to study Business/Marketing.

 

William J. Simmons:
Dunnellon High School. Lives in Dunnellon. Plans to study Electrical Distribution Technology.

 

Alexander Q. Williams:
Eustis High School. Lives in Sorrento. Plans to study Biomedical Engineering.

 

Vice President of Corporate Services and Human Resources Gregg Morrell has high hopes for SECO’s 2020 Scholarship Awardees. Morrell stated, “The 2020 SECO Scholarship awardees are an impressive group of young scholars who should be applauded for their efforts. Students with their abilities and career aspirations are what we are looking for in our future employees. Based on the students’ field of study and career goals, he or she may be eligible to apply for continuing financial support from SECO and a future opportunity to apply for a paid internship which could lead to full-time employment with SECO after graduation.”

 

CEO Jim Duncan stated, “Congratulations to all of our 2020 SECO Scholarship awardees. You and your families should be very proud of your accomplishments thus far. I hope that our awardees will consider SECO Energy for an internship opportunity or as a future employer when making your career plans. The energy industry is actively searching for bright, young people to fill crucial positions in order to supply American homes and businesses with the electricity they need to live and work.”

 

Duncan continued, “SECO Energy offers competitive compensation, a generous benefits package that includes major medical, vision and dental insurance. Another benefit that is attractive to individuals freshly out of college is our student loan repayment assistance program. SECO is a local company that is nationally recognized as a customer satisfaction leader in the energy industry.”

 

Looking for employment right now? Visit our job board on our Careers page. “Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Sunshine State Stats April 2020

April was another warm month for Central Florida. The average temperature was 75.1 degrees which is 1.6 degrees warmer than the average April temperature. The lows dipped down to 55 degrees early in the month, and later the high peaked at 92 degrees three straight days and again on the 19th.

 

Sunshine State Stats April 2020 breakdown

 

The average high temperature was 84.77 degrees in April 2020 compared to 82.8 degrees in 2019, while the average low temperature was 65.5 degrees in 2020 versus 62.13 degrees during April 2019.

 

It was a warmer April than normal, but we received nearly the same amount of rain as last April. April typically produces a little over 2.8 inches of precipitation, and 2020 provided just above that at 2.92 inches.

 

April weather was warmer than last year while most of the executive orders that we saw take effect in March were still in place due to the COVID-19 situation. The Coronavirus continues to be on the forefront and influences the day-to-day activity for many Floridians. This will continue to have an impact on electric use due to families being home more throughout the day.

 

Did you know that increased heat from the sun does not necessarily equate to more solar production? Solar performs optimally at ≤77 degrees ambient air temperature. For every 3 degree rise above 77 degree you can see as much as a 1% decrease in production.

 

May temperatures normally average 78.8 degrees with precipitation averaging just over four inches for the month. The trend so far this year has been on the warmer side. SECO Energy is wishing you a healthy and blessed month of May.

 

To check historical usage, log into SmartHub to view past bills and consumption charts. If your usage is high, SECO offers several energy-efficiency tools to help you identify energy wasters. Take the Home Energy Assessment to receive a detailed email tailored to your home’s features and lifestyle. The energy-saving advice will provide low-cost ways to decrease your usage – and your electric bill.

 

To easily calculate how much energy your appliances, lighting, electronic devices, and other energy-using items in your home consume, use the Energy Estimator.

Commit to Safety During Electrical Safety Month

May is National Electrical Safety Month, and SECO Energy encourages members to commit to safety. Safety is SECO’s most important core value.

 

Electrical safety applies to everyone who uses electricity. Electric energy can burn and kill. According to the Electrical Safety Foundation International (EFSI), over 51,000 American homes are damaged or destroyed by fires caused by electrical failures each year.

 

Homeowners should learn the basics about the electrical system in their homes and how to prevent electrical fires. Homes that are more than 20 years old may have outdated wiring that can lead to an electrical fire. Signs of outdated wiring include flickering lights, tripped breakers and a burning smell. The circuits may be overloaded. If the home’s wiring is outdated, the electrical outlets are as well. Outlets that are damaged, loose or warm to the touch need to be repaired or replaced.

 

Home wiring is a job best tackled by a professional. Contact a reputable electrician who is licensed, insured and adheres to local code requirements. Electricians can also assist in adding extra electrical outlets that will avoid circuit overload.

 

Adults over 65 are at greatest risk of suffering injury or death from a home fire. Young children with their natural curiosity are also vulnerable.

 

Electrical safety extends outside the home. Never touch utility equipment such as underground transformers or overhead power lines. Always consider power lines to be energized and dangerous. After a storm be especially cautious for downed wires. Stay away from downed lines and call 911 to report immediately. Vehicle crashes involving power poles can result in energized lines near the accident. Remain in the vehicle if it is safe to do so.

 

Teach children electrical safety as well. Never allow children to play on or near electrical equipment and to never enter a substation. Children should not climb trees near energized lines. Keep toys such as planes and kites away from overhead lines.

 

Learn more about electrical safety on SECO’s Safety page. “Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Florida Fauna & Flora – Eastern Spotted & Striped Skunks

Eastern spotted skunks and striped skunks are found in all areas of Florida except for the Keys. These common Florida skunks are the size of a housecat. They have black and white fur, small heads, short legs, bushy tails and most notably an ability to spray an oily, unpleasant-smelling musk (up to 15 feet) that is hard to ignore.

 

Female skunks give birth in the spring to a litter of four to seven kits. Around six weeks old, the kits learn to forage for food with their mother and remain with her for several months. They learn defensive strategies, the most effective being the aforementioned oily, musky spray that deters predators.

 

The skunk’s chief predator is the great horned owl although loss of habitat has drastically reduced the skunk population in recent years. Skunks are omnivores – their diet includes both animals and plants. They are usually active at night and are known to knock over trash cans and forage for food scraps.

 

Fun Fauna Fact: Like Pepé Le Pew there’s a lot to love about skunks (except the smell). The striped skunks’ diet is heavy on insects – about 70% – great for pest control.

 

Read the full May 2020 SECO News online.

SECO News, May 2020

 

Duncan’s Digest – Choose EV and Plug In To Win!

 

Florida is quickly emerging as a leader in electric vehicle (EV) sales. In early March, the Florida House passed Senate Bill 7018 that paves the way for the Florida Department of Transportation to work with the Florida Public Service Commission, Office of Energy and others to develop plans to expand EV infrastructure across the state.

 

May 2018 SECO News Duncan's Digest

 

According to the Alternative Fuels Data Center at energy.gov, Florida has the third-highest number of EVs in the United States.

 

Earlier this year we surveyed about 100,000 SECO members to gauge interest in electric vehicles. The results were interesting. Five percent of SECO members already own an EV. Thirty-four percent indicate an interest in purchasing an EV in the future. Of those with interest, forty percent have not yet decided on a brand or model. Surprisingly, forty-two percent of those who aren’t even interested in owning an EV believe SECO should promote and support the use of electric vehicles in our service area.

 

In response, we have developed a new electric vehicle section for our website. You’ll find an overview of EV models, ownership savings benefits, EV facts and information on how electric vehicles can help you reduce your carbon footprint.

 

Use the savings calculator to compute the amount of money you would save on gasoline by purchasing an EV. Input the number of miles you drive in a year and the savings calculator will provide you with the amount you can save versus charging your vehicle and filling up with gas.

 

You’ll also find information about charging your EV. For efficiency and quick charging, consider installing a Level 2 fast charger to charge your EV four to six times faster than a Level 1 charger. If you’re on the go, locate a charger across the country using the charger finder. We’ve also added information about IRS tax credits for EV purchase and the purchase of a Level 2 fast charger.

 

Interested in an EV and Level 2 charging? Enter to win a SECO Energy branded 50-amp JuiceBox Pro 40 Electric Vehicle Charger. This 9.6kW charger is UL listed with a 24-foot cable, a 5-year manufacturer warranty, built-in Wi-Fi and is 110-240VAC. We’ll choose one random winner each month starting June 15 while supplies last.

 

You have three ways to enter to win. Scan the QR code and click the link to enter. Text “EV” to (352) 320-4500, you’ll receive a link to enter. Or visit our Electric Vehicles page and choose Offers & Events or click the homepage banner. Installation not included. Winner must agree to terms and conditions.

 

Shift your EV interest into high gear – enter to win a JuiceBox EV charger and visit our website to learn if an electric vehicle is the right choice for you and your family.

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

SECO News May 2020 Pennies From Heaven banner

 

Pennies from Heaven

 

SECO’s Pennies from Heaven program helps change the lives of your fellow members – one penny at a time. Enroll today to round up your monthly bill to the nearest dollar and donate those pennies to the Angel Fund. The extra pennies are used to provide financial assistance in our local communities.

 

The funds can be used for local worthy causes or to help your fellow members with payment assistance. The funds are administered through local agencies that partner with Florida 211. Reach out via phone or text if you need assistance.

 

Our CEO Jim Duncan supports the Pennies from Heaven program and so do our employees. Employees, even those who are not members, donate funds to the program through internal fundraising efforts to provide support for our service area and members.

 

During the COVID-19 pandemic, we have received many new Pennies from Heaven enrollments. Members, we thank you for your generosity and willingness to help your fellow cooperative neighbors.

 

If you would like to donate your extra pennies, visit our Pennies from Heaven page to enroll.

 

SECO News May 2020 298 Megawatts of Solar Coming Soon! Banner

 

298 Megawatts of Solar Coming Online

 

SECO Energy’s wholesale power provider Seminole Electric Cooperative, Inc. has contracted with Florida Renewable Partners (FRP) for 298 megawatts of solar generation to add to their fuel portfolio. FRP will construct four new photovoltaic (PV) solar sites that will provide solar power to Seminole’s nine member distribution electric cooperatives through purchased power agreements. These facilities are expected to be online in 2023 to serve SECO’s and other cooperatives’ members.

 

SECO News May 2020 Move Over - It's The Law banner

 

Move Over It’s the Law

 

Change lanes when you see flashing lights, or you may pay a hefty fine. Florida’s Move Over Law requires drivers to move over a lane when emergency, law enforcement, sanitation, utility service vehicles and tow trucks and wreckers are stopped on the shoulder.

 

If you can’t move over safely, slow down to a speed that is at least 20 miles per hour under the posted speed limit. Slow down and move over safely to protect defenseless workers and drivers stopped on the side of the road. Break the law and you’ll pay a fine, fees and incur points on your driving record.

 

SECO News May 2020 Special Needs Registry Banner

 

Special Needs Registry

 

Atlantic hurricane season begins June 1. Prepare today – as we have seen locally and nationally with the COVID-19 pandemic, supplies sell out quickly. Don’t be left unprepared.

 

If you or a loved one who lives in your home has special needs, add your name to the Florida Special Needs Registry. The Registry was created to allow residents with special needs to receive assistance and valuable information about evacuation and shelter options. It also helps first responders and local emergency management officials determine shelter needs and disaster response. Providing this information could help save your life.

 

To register, visit the Florida Disaster website and select your county. You will receive periodic emails to verify that your information and needs are current.

 

Before storm season arrives, verify your contacts are up to date in StormCenter to receive outage communications. You can choose to receive an email, text or voice message or all three. Visit StormCenter to manage your notifications. “Like” SECO’s Facebook page and “follow” us on Twitter for updates on current outages, press releases and more.

 

Read the full May 2020 SECO News online.