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SECO Energy Expands Payment Options & Reopens Service Centers

SECO Energy began its transition to normal billing and payment processes on August 6 – including disconnection for nonpayment. Members experiencing financial difficulty should seek assistance at a social service agency or contact SECO to enter into a repayment plan agreement.  Late fee assessment resumes on September 1, 2020.  

 

SECO Energy has expanded bill payment options for members. In fact, the not-for-profit cooperative now offers members the ease and convenience of 12 Ways to Pay that include in-person, drive-thru, online, by-phone options and more.

 

Members who choose to pay their bills electronically should enroll in SECO’s online account platform called SmartHub. Members can pay via debit card, credit card or electronic check – all without the added expense of a convenience fee. Those who want to “set it and forget it” can use SmartHub to enroll in bank draft. SmartHub users can view consumption history, see past bills, update an address or phone number, choose paperless billing or request a payment extension. SmartHub is accessible via desktop computers and a user-friendly app is available for Smartphones and tablets.

 

For members who prefer to call, they can pay by phone 24/7 through SECO’s new IVR using a debit or credit card or electronic check without the expense of a convenience fee. Members can call during regular business hours and speak with a member service rep to enroll in bank draft. Those needing a convenient way to pay in cash can use a Member Service Center kiosk 24/7 or visit one of many payment locations through third-party vendors. With thousands of locations around the world, Western Union is a SECO authorized bill payment vendor along with MoneyGram and Fidelity Express. Each collect a $1.50 processing fee per transaction. Find hundreds of locations via 12 Ways to Pay.

 

Budget conscious members can choose SECO’s budget billing option or enroll in the MyWay PrePay program. Budget billing will level out members’ bills by averaging the most recent 12 months of use. A debit or credit balance accumulates based on seasonal usage. For those looking to monitor daily usage with MyWay PrePay, members pay for energy before they use it. No deposit is required to secure a MyWay PrePay account.

 

SECO Energy’s five Member Service Centers in Eustis, Groveland, Inverness, Ocala and Sumterville offer in-person, drive-thru and kiosk payment options. During the COVID-19 pandemic, Member Service Center drive-thrus remained open while lobbies closed to protect member and employee health and to reallocate employees to the call center in order to reduce hold times.

 

Governor DeSantis announced a phased approach to reopening Florida that began on May 4. At that time, SECO Energy began its transition to more normal business practices. The Member Service Center lobbies will reopen on Monday, June 1. Lobby and drive-thru hours have changed for some locations. Eustis, Inverness, Ocala and Sumterville drive-thru hours are 8 a.m. to 5 p.m. and lobby hours are 9 a.m. to 4 p.m. Groveland lobby and drive-thru hours are 9 a.m. to 1 p.m. and 2:30 p.m. to 5 p.m. Payment kiosks are available at each location 24/7.

 

CEO Jim Duncan stated, “SECO Energy’s 12 Ways to Pay offers members choice and convenience when paying their monthly bill. The residential demographic in our service area includes young families, snowbirds and full-time residents on a fixed income. Members should be able to find a bill payment option that best fits their needs with our expanded 12 Ways to Pay.”

 

Duncan continued, “As of June 1, all SECO employees will be back working from our respective offices with new processes in place for social distancing. As we return to more normal operations, we are thankful that during the COVID-19 situation our mission of keeping our workforce healthy to provide reliable and affordable electric service to our members was successful. As a fiscally healthy organization, we were able to extend very flexible payment arrangements over the last three months to members who had difficulty paying their bills. Now that our processes are returning to normal, we’re switching gears from payment arrangements and are now making additional funding from our Pennies from Heaven program available for bill payment assistance through local social service agencies in each county we serve. Visit our website for details.”

 

View SECO’s 12 Ways to Pay. Click “Contact” SECO Energy to ask questions about budget billing, MyWay PrePay, SmartHub or other payment options.

SECO Energy’s Pennies from Heaven Funds Bill Payment Assistance

SECO Energy has allocated additional funding from the Pennies from Heaven program for bill payment assistance. The funds are administered through Florida 211 and local service agencies via the cooperative’s agreements with local United Way organizations.

 

SECO’s Pennies from Heaven program funds bill payment assistance for members each quarter. In the aftermath of the COVID-19 economic shutdown, SECO released funds for quarters two, three and four ahead of schedule so that local social service agencies can assist as many members in need as possible right now. More than $40,000 has been released for bill payment assistance and distributed to local social service agencies across the counties SECO serves.

 

It’s easy to apply for assistance. Social service agencies typically request a copy of a disconnect notice to provide bill payment assistance but SECO has asked the agencies who receive Pennies from Heaven funding to waive the requirement and allow the member to email, text or mail a screenshot from their online account in SmartHub on SECOEnergy.com. The screenshot must show the account number, service address and past due balance. Residential assistance is limited to $250 per member.

 

Members who need bill payment assistance can contact Florida 211 by calling or texting or by visiting 211.org to generate a request. To meet the demand from the thousands of members seeking bill payment assistance during the COVID-19 economic shutdown, SECO created an interactive map with an expanded list of local social service agencies that provide different types of assistance. Visit our Angel Funds page to find the map. To find an agency, insert the service address. Click on the nearby map pins in that county to view the types of assistance available, phone numbers and website addresses.

 

SECO responded with understanding and flexibility for members who have been affected by the economic downturn caused by the COVID-19 pandemic. The cooperative proactively waived late fees and extended payment arrangement timeframes for all members. Since early March, no SECO member has been disconnected for nonpayment, no SECO member has been charged a late fee and no SECO member has been denied a payment extension. It is time, however, to return to more normal operations and to require members who have accrued high balances to seek bill payment assistance.

 

Contactless employee engagement remains available through SECO’s Member Service Center drive-thrus, by email or phone or through social media. Employees in the field will continue to insist that members maintain social distance according to the Centers for Disease Control (CDC) guidelines. As part of the transition, the cooperative’s Member Service Centers reopen for walk-in business on June 1.

 

CEO Jim Duncan stated, “Cooperatives are founded on the principles of member ownership and a strong sense of community. Funding bill payment assistance through Florida 211, United Way organizations and our local service agencies will provide help to members who need it now. Electricity is an essential service, and we are thankful that SECO can provide financial relief to members in need through Pennies from Heaven funding during the aftereffects of the COVID-19 shutdown. The advancement of funding for bill payment assistance will help SECO return to normal billing and payment processes.”

 

Senior Consultant for Civic, Charitable and Government Affairs Kathy Judkins is grateful to the members who have enrolled in Pennies from Heaven. Judkins stated, “Thank you to our charitable members who contribute monthly to Pennies from Heaven. Now more than ever during this time of need, fostering a spirit of giving is so important. The Pennies from Heaven yearly contribution averages only $6 per member, which is a very small amount but goes a long way in the communities SECO serves. Please consider joining your fellow cooperative Pennies from Heaven donors.”

 

Members who would like to contribute to Pennies from Heaven can join SECO’s corporate citizenship initiative that rounds up members’ bills to the nearest dollar. The extra pennies are donated to Pennies from Heaven. Through the round up program and additional internal fundraising efforts, many SECO employees including CEO Jim Duncan also support the program to aid the communities served by SECO.

 

Pennies from Heaven makes a difference in the communities SECO serves one penny at a time. The funds are used for local worthy causes such as donating funds to local food banks and helping members with bill payment assistance. Members can also make a one-time donation to the program – contact SECO Energy for more information.

SECO Energy Congratulates 2020 Scholarship Awardees

SECO Energy is proud to congratulate its 2020 Scholarship Awardees. Each of the 12 SECO Scholarship awardees receives $3,000 in scholarship money to advance his or her education. Over the last two decades, the SECO Scholarship program has awarded over $500,000 in scholarships to more than 300 local students.

 

Awardees were required to meet eligibility criteria to qualify; however, due to COVID-19 school closures, the deadline was extended 30 days and a counselor’s signature requirement was waived. Scholars must be a high school Senior who is graduating in the current school year and lives in a home served by SECO Energy. New this year, awardees must be interested in pursuing a career in the energy field. He or she must also be seeking a degree or certification in technology, engineering, math or business and enrolled full-time in an accredited Florida college, university or trade school by the end of 2020. The 2020 SECO Energy Scholarship awardees are:

 

Tylin N. Barnard:
West Port High School. Lives in Ocala. Plans to study Chemical Engineering.

 

Cheyenne Diaz:
Vanguard High School. Lives in Ocala. Plans to study Manufacturing Processes/Mechanical Engineering.

 

Isabella Hernandez:
East Ridge High School. Lives in Clermont. Plans to study Engineering.

 

Janiya Houston:
West Port High School. Lives in Ocala. Plans to study Quality Engineering.

 

Joseph A. LaCourse:
The Villages Charter High School. Lives in Oxford. Plans to study Engineering.

 

Cameron MacLean:
Tavares High School. Lives in Tavares. Plans to study Electrical Engineering.

 

Lucas Marden:
Tavares High School. Lives in Tavares. Plans to study Aerospace Engineering.

 

Stuart T. Palmer:
Umatilla High School. Lives in Umatilla. Plans to study Electrical Engineering.

 

Alayna Phillips:
The Villages Charter High School. Lives in Wildwood. Plans to study Business.

 

Miguel Santos:
West Port High School. Lives in Ocala. Plans to study Business/Marketing.

 

William J. Simmons:
Dunnellon High School. Lives in Dunnellon. Plans to study Electrical Distribution Technology.

 

Alexander Q. Williams:
Eustis High School. Lives in Sorrento. Plans to study Biomedical Engineering.

 

Vice President of Corporate Services and Human Resources Gregg Morrell has high hopes for SECO’s 2020 Scholarship Awardees. Morrell stated, “The 2020 SECO Scholarship awardees are an impressive group of young scholars who should be applauded for their efforts. Students with their abilities and career aspirations are what we are looking for in our future employees. Based on the students’ field of study and career goals, he or she may be eligible to apply for continuing financial support from SECO and a future opportunity to apply for a paid internship which could lead to full-time employment with SECO after graduation.”

 

CEO Jim Duncan stated, “Congratulations to all of our 2020 SECO Scholarship awardees. You and your families should be very proud of your accomplishments thus far. I hope that our awardees will consider SECO Energy for an internship opportunity or as a future employer when making your career plans. The energy industry is actively searching for bright, young people to fill crucial positions in order to supply American homes and businesses with the electricity they need to live and work.”

 

Duncan continued, “SECO Energy offers competitive compensation, a generous benefits package that includes major medical, vision and dental insurance. Another benefit that is attractive to individuals freshly out of college is our student loan repayment assistance program. SECO is a local company that is nationally recognized as a customer satisfaction leader in the energy industry.”

 

Looking for employment right now? Visit our job board on our Careers page. “Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Sunshine State Stats April 2020

April was another warm month for Central Florida. The average temperature was 75.1 degrees which is 1.6 degrees warmer than the average April temperature. The lows dipped down to 55 degrees early in the month, and later the high peaked at 92 degrees three straight days and again on the 19th.

 

Sunshine State Stats April 2020 breakdown

 

The average high temperature was 84.77 degrees in April 2020 compared to 82.8 degrees in 2019, while the average low temperature was 65.5 degrees in 2020 versus 62.13 degrees during April 2019.

 

It was a warmer April than normal, but we received nearly the same amount of rain as last April. April typically produces a little over 2.8 inches of precipitation, and 2020 provided just above that at 2.92 inches.

 

April weather was warmer than last year while most of the executive orders that we saw take effect in March were still in place due to the COVID-19 situation. The Coronavirus continues to be on the forefront and influences the day-to-day activity for many Floridians. This will continue to have an impact on electric use due to families being home more throughout the day.

 

Did you know that increased heat from the sun does not necessarily equate to more solar production? Solar performs optimally at ≤77 degrees ambient air temperature. For every 3 degree rise above 77 degree you can see as much as a 1% decrease in production.

 

May temperatures normally average 78.8 degrees with precipitation averaging just over four inches for the month. The trend so far this year has been on the warmer side. SECO Energy is wishing you a healthy and blessed month of May.

 

To check historical usage, log into SmartHub to view past bills and consumption charts. If your usage is high, SECO offers several energy-efficiency tools to help you identify energy wasters. Take the Home Energy Assessment to receive a detailed email tailored to your home’s features and lifestyle. The energy-saving advice will provide low-cost ways to decrease your usage – and your electric bill.

 

To easily calculate how much energy your appliances, lighting, electronic devices, and other energy-using items in your home consume, use the Energy Estimator.

Commit to Safety During Electrical Safety Month

May is National Electrical Safety Month, and SECO Energy encourages members to commit to safety. Safety is SECO’s most important core value.

 

Electrical safety applies to everyone who uses electricity. Electric energy can burn and kill. According to the Electrical Safety Foundation International (EFSI), over 51,000 American homes are damaged or destroyed by fires caused by electrical failures each year.

 

Homeowners should learn the basics about the electrical system in their homes and how to prevent electrical fires. Homes that are more than 20 years old may have outdated wiring that can lead to an electrical fire. Signs of outdated wiring include flickering lights, tripped breakers and a burning smell. The circuits may be overloaded. If the home’s wiring is outdated, the electrical outlets are as well. Outlets that are damaged, loose or warm to the touch need to be repaired or replaced.

 

Home wiring is a job best tackled by a professional. Contact a reputable electrician who is licensed, insured and adheres to local code requirements. Electricians can also assist in adding extra electrical outlets that will avoid circuit overload.

 

Adults over 65 are at greatest risk of suffering injury or death from a home fire. Young children with their natural curiosity are also vulnerable.

 

Electrical safety extends outside the home. Never touch utility equipment such as underground transformers or overhead power lines. Always consider power lines to be energized and dangerous. After a storm be especially cautious for downed wires. Stay away from downed lines and call 911 to report immediately. Vehicle crashes involving power poles can result in energized lines near the accident. Remain in the vehicle if it is safe to do so.

 

Teach children electrical safety as well. Never allow children to play on or near electrical equipment and to never enter a substation. Children should not climb trees near energized lines. Keep toys such as planes and kites away from overhead lines.

 

Learn more about electrical safety on SECO’s Safety page. “Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Energy’s Pennies from Heaven Fund Donates $25,500 to Area Food Banks

SECO Energy recently pledged $25,500 to local food banks based on the increased number of Central Florida residents who have been affected by the COVID-19 national emergency. The $25,500 donation was collected through SECO’s Pennies from Heaven program which is funded through members who round up their electric bills and by SECO Energy employees who donate to the program.

 

As a not-for-profit electric cooperative, SECO’s business model aligns with the seven cooperative principles and during this time of economic hardship Concern for Community is essential. The funds will be distributed to 12 area food banks in Citrus, Lake, Marion and Sumter counties* to help the organizations replenish their shelves. With national unemployment numbers skyrocketing due to the stay-at-home order to fight the spread of COVID-19, more and more Central Florida residents need assistance through local food banks.

 

Citrus County $3,000 divided among:

 

  • Salvation Army of Citrus County
  • Daystar Life Center
  • Community Food Bank

 

Lake County $7,500 divided among:

 

  • Salvation Army of Lake County
  • Leesburg Food Bank
  • Faith Neighborhood Center, Inc.

 

Marion County $7,500 divided among:

 

  • Salvation Army of Marion County
  • Interfaith Emergency Services
  • St. Theresa’s Catholic Church Social Services

Sumter County $7,500 divided among:

 

  • Salvation Army of Sumter County
  • Hope Ministries Center, Inc.
  • Wildwood Food Pantry

 

*Funding amounts based on number of members served in each county

 

Members enrolled in Pennies from Heaven have agreed to round up their monthly bills to the next dollar and donate those pennies to the program. The donated pennies can be used to fund local, worthy causes and offer bill payment assistance to their fellow members. The funds stay within SECO’s service area. SECO employees also support the Pennies from Heaven program through internal fundraising efforts.

 

CEO Jim Duncan stated, “To help members during the COVID-19 pandemic, SECO Energy has waived late payment fees, offered flexible payment arrangement timeframes and allocated bill payment assistance dollars to local United Ways and social service agencies through Florida 211. We also wanted to do more to aid the communities in our service area. Local food banks are struggling to meet the increased demand. The Pennies from Heaven donation will help restock empty shelves and feed those who are waiting to go back to work or haven’t received their stimulus or unemployment check yet.”

 

Duncan urged members to consider a Pennies from Heaven donation. He continued, “I support Pennies from Heaven myself as a member as do many of our employees who are not SECO members. The funds donated through the Pennies from Heaven program are dollars that stay local and help your fellow cooperative neighbors.”

 

If you’d prefer to write a check, please send it to SECO Energy at 330 S US Highway 301, Sumterville, FL 33585.

 

The Pennies from Heaven program also provides dollars every quarter to local United Ways chapters and social service agencies for bill payment assistance for members. Requests for assistance are initiated by calling 2-1-1 or visiting 211.org. Second quarter funds were just recently allocated so dollars are available for member bill payment assistance.

 

“Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO News, May 2019

DUNCAN’S DIGEST

 

Dear Members,

 

Thank you for attending our 81st Annual Meeting on Saturday, March 23. The perfect spring weather and the potential to win really great prizes attracted a crowd of almost 5,000 members, guests, VIPs and employees.

May 2018 SECO News Duncan's Digest

 

Attendees were well-fed. We served breakfast biscuits, cookies, doughnuts, coffee and soft drinks. Registered members received a special SECO gift (a combination LED nightlight USB charger), an LED from our wholesale power provider Seminole Electric, a copy of the 2018 Annual Report and additional giveaways.

 

To prepare for this year’s crowd, we added seating areas, large screens and speakers – providing seating for about 6,000 people. We left enough room under the pavilion for members to dance to the music performed by crowd-favorite Margo Rochelle & Rodeo Drive Band.

 

Members who toured the Energy Showcase browsed energy-efficiency displays, visited with our vendors, asked questions of employees and picked up more giveaways.

 

Board President and District 9 Trustee Jerry Hatfield delivered the President’s Report. He encouraged members to enroll in SECO’s community outreach program called Pennies from Heaven. The program rounds up your monthly bill to the nearest dollar and uses those pennies to fund local, worthwhile causes or aid members in need. If all members enrolled, the donated pennies will total over a million dollars a year to help people in the communities we serve. Enroll online, visit Pennies from Heaven.

 

Speaking of community, we tried something new this year. SECO partnered with local United Way agencies to hold a food drive at the Annual Meeting. You and our employees responded generously by donating 5,000 pounds of food. Read more on page 4 and visit our YouTube channel to watch the “Feeding the Cooperative Spirit” video.

 

Members voted affirmatively on a Board-recommended Articles of Incorporation amendment and a related Bylaws revision. These changes authorize SECO’s Board of Trustees to permit electronic or by mail voting for the purpose of conducting Annual Meeting business and meeting the quorum requirement.

 

Once official business was wrapped up, the prize drawings began. U.S. Congressman Daniel Webster who serves Florida’s 11th District dropped by to draw the grand-prize-winning tickets:

 

Robert Morrill of The Villages won the golf cart; Arnold A. Gomke of Tavares took home the 2009 Ford SuperCab 4×4; and $1,500 went to Robert James of Ocklawaha.

 

If you were unable to attend, visit SECO’s YouTube channel to view the Annual Meeting video recap.

 

Thank you for your membership. It is our privilege to serve as your energy provider.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

 

Car Versus Pole - It's Gonna Hurt May 2019 SECO News

CAR VERSUS POLE – IT’S GONNA HURT

 

According to the National Safety Council, an estimated 40,000 people lost their lives to car crashes in 2018. About 4.5 million people were seriously injured in crashes last year. Florida along with several other states saw a 5.8% spike in fatalities, according to Council estimates.

 

The Council concludes that driver behavior is contributing to the numbers staying stubbornly high. From a SECO perspective, car versus pole accidents happen about twice a week on average. Drivers misjudge curves, swerve to avoid animals and other cars, are distracted by passengers/texting, or may be under the influence of drugs or alcohol. Any of these circumstances can lead to a face-to-face contact with a firmly planted utility pole – and it’s gonna hurt.

 

SECO posts photos like these on our social media channels for a variety of reasons. If the accident causes an outage, we want to explain the reason for the service interruption. As the saying goes: A picture is worth a thousand words. We also feel the photos send a cautionary message about distracted driving (though we don’t publish accident photos involving death or serious injury).

 

In our service area, car versus pole accidents caused 81 outages in 2018 affecting 37,550 members’ service. In terms of volume of members interrupted, in 2018, car versus pole events were the second largest cause of outages.

 

Property damage reimbursement is pursued through our insurance carrier but these incidents still cost the company. Member satisfaction suffers as a result of extended outage duration when damage is extensive. Cooperation with law enforcement and emergency services is the highest priority at these crash scenes.

 

Members sometimes ask why all electric infrastructure can’t be underground. That decision is usually made by a developer during the design phase of new construction. The cost for underground services is substantially higher than overhead – up to six times more. It’s also important to remember that outages affecting underground services can be longer in duration because the repairs are more difficult to access.

 

DON’T BECOME A STATISTIC. Watch out for those big, bad utility poles. For more examples of car versus pole carnage featured in our latest video, visit our home page and click on the Car versus Pole banner.

 

2018 Annual Report Trivia May 2019 SECO News

ANNUAL REPORT TRIVIA

 

If you missed this year’s Annual Meeting or didn’t win a door prize, you have another chance to win. Visit our Facebook page to play 2018 Annual Report trivia by answering questions on our status update. Three prizes are up for grabs:

 

Apple 32 GB iPad
Wi-Fi programmable thermostat
$200 SECO electric bill credit

 

How do you play? Answer these five questions on Facebook:

 

1. What is SECO Energy’s 2018 ACSI score?
2. How many members were served by SECO Energy at year-end 2018?
3. How many Trustee Districts make up the SECO Energy Board?
4. Per the Balance Sheet, what is the 2018 value of SECO’s Total Electric Plant?
5. What is the name of SECO Energy’s online outage map and reporting platform?

 

To find the answers, browse our 2018 Annual Report. Members without internet access can request a copy of the Annual Report and trivia questions mailed. Return your answers by mail or play online before June 15th. Winners notified by June 21st. Good luck!

 

2019 Annual Meeting Food Drive Results May 2019 SECO News

FOOD DRIVE RESULTS

 

This year’s Annual Meeting theme – “Feeding the Cooperative Spirit” – was also a mission. Adhering to the seventh cooperative principle of Concern for Community, SECO partnered with United Way to organize a food drive to restock local food pantries.

 

Hundreds of members and SECO employees donated 5,000 pounds of non-perishable food items. The foods were sorted and delivered to 14 food pantries serving nearby communities.

 

• Brother’s Keeper
• Salvation Army of Marion County
• Interfaith Emergency Services
• St. Theresa’s Social Services
• Community of Gratitude
• Salvation Army of Lake County
• Leesburg Food Bank
• Faith Neighborhood Center, Inc.
• Lake Cares
• Salvation Army of Sumter County
• Wildwood Food Pantry
• Hope Ministries Center, Inc.
• Daystar Life Center, Inc.
• Community Food Bank Citrus County

 

Thank you all for your gracious donations!

 

Read the full May 2019 SECO News online.

Generator Safety During Power Outages

The 2018 Atlantic hurricane season started strong with three named storms in the season’s initial six weeks. In early August, however, the outlook was revised to predict a “below-average” season. Still, a storm can hit at any time. To protect your family, property and for the safety of SECO employees, read and follow these safety tips before installing or operating a generator.

 

Before purchasing a generator, research options and discuss your home’s size and watt needs with a knowledgeable retailer. Read and follow the generator’s operating instructions and safety guidelines provided by the manufacturer.

 

Installing an emergency generator is not a do-it-yourself job. To avoid injury, only a certified electrician is qualified to install the generator, install the disconnect and transfer switch and connect the generator to the home’s electric panel. Always follow local, state and national fire and electric codes, a permit for installation may be required.

 

Electric generators require proper ventilation and airflow. Never operate a generator inside a building – even an enclosed garage. During operation, electric generators emit fumes that contain deadly carbon monoxide (CO) gas – which is odorless and invisible. According to the Centers for Disease Control and Prevention (CDC), 400 Americans die each year from carbon monoxide poisoning and more than 4,000 are hospitalized.

 

Fuel safety is critical. Always store gasoline and diesel in approved containers out of the reach of children, and extinguish all flames and cigarettes when handling fuel. A fully charged fire extinguisher should be staged near the generator at all times.

 

Generator engine parts are very hot during operation – do not touch. Severe burns may result. Warn children to stay away from a generator in operation. Only use an extension cord free of exposed wires and frayed shielding. If the generator is faulty, contact a qualified repair technician for service. Similar to installing a generator, repairing a generator is a project best left to an expert.

 

To avoid injury to SECO employees, always disconnect from your metered electric utility service before starting the generator. Never remove or tamper with a generator’s safety devices.

 

Follow these safety tips to operate a generator safely during power outages. Visit SECO Energy’s website to learn more about generator safety.

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for the latest storm alerts and company news.

SECO News, September 2018

DUNCAN’S DIGEST

 

PEAK OF THE SEASON

 

During the Atlantic hurricane season, September is generally the month when hurricane and tropical storm activity peaks. SECO Energy is Storm Ready and prepared for the worst. As of early August, there were only four named storms in the Atlantic. But experience teaches us to remain vigilant.

 

May 2018 SECO News Duncan's Digest

 

SECO’s expertly designed and well-built infrastructure is able to withstand Florida’s daily summer thunderstorms. Our Operations crews are available round-the-clock 365 days of the year to come running when rare outages occur. But when a tropical storm or hurricane heads our way during storm season, we go into ALERT mode – activating our proven emergency response plan. It’s an all hands on deck scenario – our call center, communications team and other essential personnel also shift to a round-the-clock schedule to assist members and support our field employees/contractors.

 

We’re ready. Are you? Take steps to develop your family’s emergency plan well in advance. Supplies sell out quickly when storms are near, so don’t be the people in Walmart fighting over the last case of bottled water. If you need help getting started with your family’s hurricane and emergency preparation, our Storm Preparation checklist is available to view on our website.

 

Where can you find outage information? SECO’s all-new outage reporting and communications platform StormCenter is available 24 hours a day, seven days a week.

 

You can access StormCenter with your smartphone or tablet. Before an outage occurs, visit our website and enroll in outage notifications. StormCenter allows you to decide how you would like SECO to communicate outage notifications and restoration updates. You can choose to receive voice messages, text messages, emails or all three – and set “do not disturb” times for your selections. If a hurricane event causes widespread outages and restoration will take days, SECO also publishes a map devoted solely to the daily restoration plan. Visit the Daily Restoration Plan on our website.

 

The SECO communications team is active on social media as well. “Like” the SECO Energy Facebook page and “follow” us on Twitter for outage and local weather updates. Find outage information and photos, ask questions, play trivia or enter a drawing for a chance to win bill credits or other prizes.

 

Read on for more preparation ”Storm Ready” instructions about generators, shelters and county emergency operations centers. It could save your life.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

 

 

Medically Necessary Service September 2018 SECO News

MEDICALLY NECESSARY SERVICE

 

SECO Energy strives to provide world-class reliability to the over 200,000 homes and businesses in its service territory. Unexpected outages due to weather, vehicle accidents, equipment upgrades, trees or animal contact with lines, etc. means that SECO cannot guarantee 100 percent uninterrupted power.

 

If you or a loved one who is a resident on your premises needs an uninterrupted supply of electricity, please contact SECO. SECO will code your account as “critical” alerting our line technicians of a medical need in outage situations. Documentation from a physician is required to support the medical need – the required forms are available online.

 

Members who require medically essential equipment should take extra precautions during storm season. Have a plan in place for the possibility of lengthy outages. Consider evacuating to an area outside a storm’s probable track, purchasing and installing a generator or relocating to a designated shelter in your county.

 

A list of our seven counties’ Emergency Operating Centers (EOC) websites are listed below. Visit your county EOC website to sign up for county specific emergency alerts and notifications. The county EOC websites offer shelter information, hurricane preparedness tips and more.

 

 

 

Emergency Operating Center by County September 2018 SECO News

EMERGENCY OPERATING CENTER BY COUNTY

 

Your counties’ Emergency Operating Center is a good source of emergency information before, during and after a major storm event. Visit your county EOC website and sign up for emergency alerts today.

 

Create a plan today to keep you and your family safe in the event of an emergency.

 

Citrus County EOC Phone: (352) 527-2106 and (352) 746-5470

 

Hernando County EOC Phone: (352) 754-4083 and (352) 754-4111

 

Lake County EOC Phone: (352) 343-9420

 

Levy County EOC Phone (352) 486-5213

 

Marion County EOC Phone: (352) 369-8100

 

Pasco County EOC Phone: (727) 847-8137

 

Sumter County EOC Phone: (352) 689-4400

 

Read the full September SECO News online.

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