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SECO Energy Lowers Members’ Bills October 1

SECO Energy is once again lowering the cost of electric service. The not-for-profit electric cooperative will apply a higher member-favorable Power Cost Adjustment (PCA) to members’ bills beginning October 1, 2020. The PCA calculation appears on monthly statements as a line item titled “Hot Bucks.”

 

Since January 1, 2020, SECO’s rate for the first 1,000 kilowatt hours (kWh) consumed has been $116.90. The reduction on October 1 will lower the amount by $4.50 per 1,000 kWh to $112.40 or approximately 4%. Between January 1, 2014, and October 1, 2020, the price for $1,000 kWh of electricity has decreased by $15.35 or 12%.

 

CEO Jim Duncan stated, “Providing affordable electric service is a high priority for a not-for-profit electric cooperative like SECO Energy. Going back to January 2014, the rate for 1,000 kWh was $127.75. We applied several member-favorable PCA adjustments since early 2014 to correspond with fuel cost decreases.”

 

SECO’s PCA factor fluctuates based on the amount the cooperative pays for power purchased from its wholesale power provider Seminole Electric Cooperative, Inc. SECO works closely with Seminole to ensure the lowest rates possible for members. When the wholesale cost of purchased power decreases, SECO passes those savings along to members.

 

Duncan added, “Since 2014, there were times when fuel costs rose and SECO adjusted the PCA to reflect the increase. For the most part, the PCA adjustments SECO has made have consistently lowered members’ bills.”

 

SECO also encourages members to use electricity efficiently and reduce their energy consumption. Visit our Energy Efficiency page to complete the Home Energy Assessment for an online energy audit. Try the Energy Estimator to calculate the energy use and costs associated for everyday electronics, appliances, lighting and more.

 

“Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases, cooperative updates and for weather information and updates affecting SECO’s service area.

SECO Energy Crews to Aid Hurricane Sally Restoration

SECO Energy is sending crews to aid in power restoration after Hurricane Sally left thousands without power in the Florida Panhandle. Thirteen SECO employees left the Ocala Operations Center early this morning traveling to Escambia River Electric Cooperative (EREC) in Jay, Florida.

 

Hurricane Sally made landfall in Gulf Shores, Alabama as a CAT 2 hurricane in the early morning hours of September 16. The hurricane weakened into a tropical depression and turned east into the Florida Panhandle. Residents in the Panhandle have experienced torrential rains and flooding.

 

A module of first-class line personnel, a supervisor, a superintendent and a first-class mechanic will arrive in the Panhandle to begin assisting with power restoration this afternoon. EREC serves over 11,000 members in Santa Rosa and Escambia Counties. This morning, more than 8,800 members of EREC are without power.

 

CEO Jim Duncan is honored that SECO Energy can aid Panhandle residents. Duncan stated, “As a Florida electric cooperative, we know firsthand how devastating hurricanes, tropical storms and tropical depressions are for our members. We are honored to send crews to help EREC restore power for the members it serves.”

 

Duncan continued, “SECO places a top priority on safety and our employees do as well. The energy industry carries inherent dangers and working in an area that has been damaged by a storm is even more treacherous. My thoughts are with the Florida residents and business owners affected by Hurricane Sally and for the safety of crews working to restore service.”

 

Vice President of Reliability and Operations John LaSelva stated, “Cooperation among cooperatives is one of our seven cooperative principles. When called, SECO is willing to send mutual aid and offer assistance to our cooperative peers. I am grateful for our employees who show their commitment to the cooperative purpose by volunteering to help others.”

 

SECO team members reporting to EREC:

 

Mark Bowling
Todd Yates
Bryan Lancaster
Dave Kerns
Jimmy Johns
Ryan Hendrix
Derek Eveleth
Brandon Blackmon
Gary Zachary
Paul Byrd
Tommy Lakin
Chris Reynolds
Rick Walsh

“Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases, cooperative updates and for weather information and updates affecting SECO’s service area.

SECO Energy Monitoring Tropical Storm Isaias

SECO Energy continues to monitor Tropical Storm Isaias as it moves along Florida’s east coast. The storm was downgraded from a Category 1 hurricane to a tropical storm early Sunday morning. The current track brings the storm close to Jupiter and Melbourne.

 

The National Hurricane Center (NHC) forecasts that Tropical Storm Isaias will no longer make landfall along Florida’s east coast. The storm is moving northwest and has slowed to 8 mph with wind speeds at 60 mph. Forecasters predict that the storm will travel along Florida’s east coast toward the Carolinas. Tropical Storm Isaias will bring rain to the east coast from Florida to Maine.

 

Forecasters predict SECO’s service area could begin to feel the effects of Tropical Storm Isaias early Sunday afternoon into the early hours Monday morning. Members should expect wind gusts and heavy rains as Isaias’ rainbands move through the state. The strongest winds will affect SECO’s area beginning Sunday evening into the early hours Monday morning. The maximum sustained winds are expected to be upwards of 20 mph in eastern Marion County and Lake County with gusts up to 40 mph. Western Marion County, Citrus and Sumter Counties will have sustained winds at 18 mph with gusts up to 30 mph.

 

Since the COVID-19 pandemic began in mid-March, SECO Energy has taken the necessary precautions to ensure the health and wellbeing of its employees and contractors. SECO’s line crews and contractors are the key to preserving service reliability for the more than 200,000 homes and businesses the cooperative serves. The COVID-19 protections instituted for SECO employees and contractors could delay the restoration effort.

 

CEO Jim Duncan said, “Thankfully, Isaias has lost strength and is now a tropical storm instead of a hurricane. Nonetheless, SECO is ready for Isaias and its effects on our service area. We are warning members in Lake and Marion Counties to be prepared for heavy rains, winds and the possibility of power outages because of Isaias’ track through the state. Employees are ready to respond to outages. We will work until all members’ services are restored.”

 

Duncan also reminded members that SECO Energy’s StormCenter outage reporting and communications platform offers outage alerts. “StormCenter is available for members to report outages using their smartphones or tablets 24 hours a day, 7 days a week. Members should also enroll in outage notifications and alerts via email, text or voice message, or all three. An alert is sent when the system recognizes that your service has been interrupted. The alert will include crew status and an estimated restoration time. You’ll also receive a notification when the service is restored, and we will include the cause of the outage if it is known at that time.”

 

Members should visit StormCenter and bookmark the site on their smartphones or tablets. On StormCenter, members can view the outage map, enroll or manage your notifications, check the status of an existing outage, report an area light outage and more.

 

Stay up to date on weather affecting SECO Energy’s service area, the latest news releases and cooperative updates by “liking” SECO’s Facebook page and “follow” @SECOEnergy on Twitter.

SECO Energy Prepared for Hurricane Isaias

SECO Energy is prepared for Hurricane Isaias as its projected track shifts east, tracking the storm slightly farther away from Florida’s east coast. Currently, Hurricane Isaias is a Category 1 storm with winds up to 85 mph.

 

The National Hurricane Center (NHC) forecasts that the storm will likely travel along Florida’s east coast toward the Carolinas. Isaias is moving northwest at 15 mph. Hurricane-force winds extend outward from the storm’s eye up to 35 miles. Tropical-storm force winds extend from the center up to 175 miles. The final track and intensity of Isaias remain uncertain, and the NHC has not ruled out a Florida landfall.

 

Forecasters predict SECO’s service area could begin to feel the effects of Hurricane Isaias as early as late morning on Sunday through the evening. Members should expect heavy rains for at least 24 hours and sustained winds in the 10 to 25 mph range with gusts up to 40 mph. The higher wind speeds are expected in SECO’s eastern part of its territory.

 

Since the COVID-19 pandemic began in mid-March, SECO Energy has taken the necessary precautions to ensure the health and wellbeing of its employees and contractors. SECO’s line crews and contractors are the key to preserving service reliability for the more than 200,000 homes and businesses the cooperative serves. The COVID-19 protections instituted for SECO employees and contractors could delay the restoration effort.

 

CEO Jim Duncan said, “SECO and its employees are prepared for Hurricane Isaias’ effect on our service area. We expect that members in the eastern part of our service area, particularly Lake County, will experience power outages from the heavy rains, wind gusts and lightning. Employees are on stand-by and ready to respond to outages. We will work until all members’ services are restored.”

 

Duncan also reminded members that SECO Energy’s StormCenter outage reporting and communications platform offers outage alerts. “StormCenter is available for members to report outages using their smartphones or tablets 24 hours a day, 7 days a week. Members should also enroll in outage notifications and alerts via email, text or voice message, or all three. An alert is sent when the system recognizes that your service has been interrupted. The alert will include crew status and an estimated restoration time. You’ll also receive a notification when the service is restored, and we will include the cause of the outage if it is known at that time.”

 

Members should StormCenter and bookmark the site on their smartphones or tablets. On StormCenter, members can view the outage map, enroll or manage your notifications, check the status of an existing outage, report an area light outage and more.

 

Stay up to date on weather affecting SECO Energy’s service area, the latest news releases and cooperative updates by “liking” SECO’s Facebook page and “follow” @SECOEnergy on Twitter.

SECO Energy Tracking Hurricane Isaias

SECO Energy is tracking Hurricane Isaias as it moves closer to Florida. While Isaias’ track and intensity remain uncertain, SECO Energy is preparing for the weather effects this storm will likely bring to its service area.

 

The National Hurricane Center (NHC) forecasts that the storm will likely follow a path that will skirt Florida’s east coast and eventually make landfall in the Carolinas. The probable track has continued to shift east drawing away from a Florida landfall.

 

Forecasters predict SECO’s service area could begin to feel the effects of Hurricane Isaias beginning Saturday at 6 p.m. Members should expect heavy rains for at least 24 hours and sustained winds in the 30 mph range with gusts up to 40 mph.

 

Since the COVID-19 pandemic began in mid-March, SECO Energy has taken the necessary precautions to ensure the health and wellbeing of its employees and contractors. SECO’s line crews and contractors are the key to preserving service reliability for the cooperative’s more than 200,000 homes and businesses it serves. The COVID-19 protections instituted for SECO employees and contractors could delay the restoration effort.

 

CEO Jim Duncan stated, “Since the 2020 hurricane season began, SECO has been in regular contact with our weather forecasters for information about storms brewing in the tropics. We will continue to closely watch Hurricane Isaias and prepare to deploy field personnel to restore outages if needed in our area. If you haven’t refreshed your hurricane season supplies from last year, now is the time.”

 

Duncan also reminded members that SECO Energy’s StormCenter outage reporting and communications platform offers outage alerts. “StormCenter is available for members to report outages using their smartphones or tablets 24 hours a day, 7 days a week. Members should also enroll in outage notifications and alerts via email, text or voice message, or all three. An alert is sent when the system recognizes that your service has been interrupted. The alert will include crew status and an estimated restoration time. You’ll also receive a notification when the service is restored, and we will include the cause of the outage if it is known at that time.”

 

Members should visit StormCenter and bookmark the site on their smartphones or tablets. On StormCenter, members can view the outage map, enroll or manage your notifications, check the status of an existing outage, report an area light outage and more.

 

Stay up to date on weather affecting SECO Energy’s service area, the latest news releases and cooperative updates by “liking” SECO’s Facebook page and “follow” @SECOEnergy on Twitter.

SECO Energy Closing Member Service Centers to Walk-in Traffic

SECO Energy began its transition to normal billing and payment processes on August 6 – including disconnection for nonpayment. Members experiencing financial difficulty should seek assistance at a social service agency or contact SECO to enter into a repayment plan agreement.  Late fees assessments resume on September 1.  

 

Due to continuing COVID-19 concerns, SECO Energy has once again decided to limit its employees’ interactions with members. On Monday, July 6, SECO’s Member Service Centers will temporarily close their walk-in services. SECO is also taking steps to limit member and employee contact in the field.

 

While SECO Energy’s five Member Service Centers walk-in services are closed, each location is equipped with a drive-thru that will remain open and an outside automated kiosk that is available for bill payment 24/7. The drive-thrus in Eustis, Inverness, Ocala and Sumterville will operate 8 a.m. to 5 p.m. Monday through Friday. The drive-thru in Groveland is open Monday through Friday from 9 a.m. to 1 p.m. and 2:30 p.m. to 5 p.m.

 

The cooperative offers members 12 ways to pay bills, and most avoid face-to-face contact. Members can pay online, by phone, by mail, enroll in bank draft and more. SECO’s online account platform called SmartHub is the place to start for convenient self-serve options. Log in or create an account profile today. View past bills, usage history, request a payment arrangement and more.

 

SECO Energy’s Sumterville headquarters and adjacent compound are closing to public access and only the most essential deliveries will be accepted. SECO field personnel are practicing the Centers for Disease Control (CDC) recommended social distancing standard of maintaining a six-foot barrier with members, contractors and vendors. Employees and members are asked to use email, phone and web conferencing communication in lieu of in-person meetings whenever possible and to practice social distancing when in-person meetings are unavoidable.

 

CEO Jim Duncan stated, “In the interest of our members’ and employees’ health and wellbeing, SECO has opted to temporarily discontinue its walk-in services at our Member Service Center locations. We will continue to adhere to the CDC’s social distancing guidelines. This includes limiting member and employee interactions which is necessary to ensure a healthy workforce needed to provide reliable electric service to our members. Drive-thru windows and kiosks remain available.”

 

SECO’s member-funded Pennies from Heaven program contributes funds every quarter to local United Way organizations and social service agencies. Members who have been economically affected by the COVID-19 shutdown and are unable to pay their electric bills are urged to seek bill payment assistance. Call or text 2-1-1 or visit their website at 211.org. To find a social service agency, use SECO’s online interactive map. Members can simply input their address and search for an agency in their county of residence. The interactive map is available under Find Bill Payment Help.

 

SECO members who have enrolled in the Pennies from Heaven program agree to round up their monthly bills to the next dollar. The extra change funds the Pennies from Heaven program. The donated pennies can be used to fund local, worthy causes and to provide bill payment assistance to fellow members. The funds are used locally within SECO’s service area. SECO employees also support the Pennies from Heaven program through internal fundraising efforts and personal donations.

 

To learn more about Pennies from Heaven or to enroll, visit our Pennies from Heaven page. If you’d prefer to write a check, please send it to SECO Energy at 330 S U.S. Highway 301, Sumterville, FL 33585.

 

“Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

The Villages Democratic Club donates $3,000 to SECO Energy’s Pennies from Heaven Fund

The Villages Democratic Club has donated $3,000 to SECO Energy’s Pennies from Heaven program. These funds will help SECO members affected by the COVID-19 economic shutdown with electric bill payment assistance.

 

Like most electric service providers in the state, SECO Energy responded in March to the COVID-19 shutdown with understanding and flexibility by waiving late fees and extending payment arrangement timeframes for members. Since early March, no SECO member has been disconnected, charged a late fee nor denied a payment extension. However, SECO is currently formulating a plan that requires members with high accrued balances to render payment, enter into a repayment agreement or seek bill payment assistance from a social service agency.

 

CEO Jim Duncan stated, “We are grateful for The Villages Democratic Club’s generous donation to our Pennies from Heaven program. Donations such as this remain local to assist the thousands of members who are seeking bill payment assistance as our cooperative begins the return to normal business practices. Assisting members during this time is important to us, and we urge members who need bill payment assistance to visit SECOEnergy.com and find a local social service agency using our interactive map. Requests for assistance can also be initiated by calling 2-1-1 or visiting 211.org.”

 

SECO members who have enrolled in the Pennies from Heaven program agree to round up their monthly bills to the next dollar. The extra change funds the Pennies from Heaven program. The donated pennies can be used to fund local, worthy causes and to provide bill payment assistance to fellow members. The funds are used locally within SECO’s service area. SECO employees also support the Pennies from Heaven program through internal fundraising efforts and personal donations.

 

Duncan urged members who are not already donating to consider Pennies from Heaven enrollment or a one-time donation. He continued, “I support Pennies from Heaven myself as a member as do many of our employees. The average per member donation is about $6 annually if the member is enrolled in the bill round up program. Pennies from Heaven is a great way to make a big difference with your small change – one penny at a time.”

 

If you’d prefer to write a check, please send it to SECO Energy at 330 S U.S. Highway 301, Sumterville, FL 33585.

 

The Pennies from Heaven program also provides dollars every quarter to local United Way organizations and social service agencies for bill payment assistance for members.

 

“Like” SECO on Facebook and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Generator Safety Tips for Atlantic Hurricane Season

The 2020 Atlantic Hurricane season runs from June 1 through November 30. This year, forecasters at the Department of Atmospheric Science at Colorado State University (CSU) predict tropical storm and hurricane activity will be well above average. SECO Energy warns members to keep safety in mind while using a generator during power outages.

 

Before purchasing a generator, learn the difference between stationary and portable generators. Stationary generators are permanently affixed with an approved disconnect and transfer switch. This switch isolates a home’s circuits from SECO Energy’s electric system. This isolation is critical to eliminate the risk of electricity backfeeding onto SECO’s lines. Installing a stationary generator and disconnect and transfer switch is not a do-it-yourself job. Portable generators are more common and less expensive than stationary generators. Homeowners use extension cords to plug appliances directly in to the portable generator.

 

When major weather events cause extended power outages, homeowners often utilize generators. SECO asks members using a generator to operate the equipment in a manner that promotes safety for homeowners, their families, SECO employees and contractors and the public.

 

Generators emit the deadly, colorless, odorless gas carbon monoxide (CO). Thousands of people die each year from CO poisoning. Never run a generator in an enclosed area such as a house, garage or covered porch. Never place a generator outside of an open window where CO can leach into the home. The Centers for Disease Control and Prevention (CDC) recommends installing a battery-operated CO detector in your home. Choose an area where the sound of the alarm will wake the home’s inhabitants. Outside of bedroom doorways is a good choice.

 

Never operate a generator in the rain – you can be shocked or killed. Plug appliances directly into the portable generator or use an extension cord to prevent electric shock. If using extension cords, choose a heavy-duty outdoor extension cord with a watt or amp rating equal to the sum of the appliance. Examine extension cords for cuts, tears or frays – replace damaged extension cords.

 

Fuel the generator safely to avoid fires. Do not fuel a generator while it’s in operation. Gasoline and diesel fuel should be stored in approved containers and out of the reach of children. Extinguish all flames, including cigarettes, during fueling. Stage a fully charged fire extinguisher near the generator.

 

Generator engine parts are scorching hot while the machine is running and take time to cool after the machine is off. Touching engine parts can result in severe burns. Keep children away from running generators. If the generator is faulty, contact a qualified technician for repair or service. Repairing or servicing a generator is a job best left to a professional. Test the generator at the start of hurricane season.

 

SECO Energy is StormReady and prepared for the 2020 Atlantic hurricane season. Members should prepare for the possibility of tropical storms and hurricanes by assembling an emergency supply kit, enrolling in StormCenter outage notifications and bookmarking StormCenter and SECO’s daily restoration plan map on their smartphone or tablet. Through StormCenter, members receive outage alerts via email, text, voice message or all three that include crew status and estimated restoration time. Members will receive follow-up outage communication with updated restoration times and the outage cause if known. StormCenter is available online at SECOEnergy.com>StormCenter.

 

For more information about generator safety, visit our Generator Safety page. “Like” SECO on Facebook and “follow” @SECOenergy on Twitter for news releases and cooperative updates.

Win an EV JuiceBox Level 2 Fast Charger from SECO Energy

Across the country, Florida is emerging as a leader in electric vehicle (EV) sales. To promote the use of EVs in its service area, SECO is giving away a SECO Energy branded 50-amp JuiceBox Pro EV charger. The cooperative will choose one random winner each month while supplies last. Members still have time to enter the drawing for the June 15 winner.

 

As a not-for-profit electric provider in Central Florida, SECO Energy is excited at the prospects of expanded EV infrastructure for the communities it serves. Earlier this year, SECO surveyed almost 100,000 members to gauge their interest in EVs. This was a preliminary first step in SECO’s planning to maximize the benefit of EVs in its service area.

 

Almost 7,000 members responded to the survey with interesting results. Of the respondents, five percent currently own an EV, while thirty-four percent indicate an interest in purchasing an EV in the future. Forty-two percent of members responded that they have no interest in owning an EV but believe SECO should promote and support the use of EVs in the communities it serves.

 

SECO Energy is developing a plan for the future that includes increased EV usage in the counties it serves. With the interest in EVs increasing, the cooperative plans to partner with builders and developers in new residential communities in Lake, Marion and Sumter Counties to pre-wire homes with Level 2 charging capabilities during the construction phase as this is more cost-effective for the homebuyer and beneficial to SECO to encourage EV use.

 

Another EV-centric SECO project in the works is a Level 2 fast charger residential lease program. Members will have the opportunity to lease a Level 2 fast charger from SECO for a small monthly fee instead of purchasing the charger outright. Watch for more details about the Level 2 fast charger lease program in an upcoming SECO News.

 

In addition to the entry form for the JuiceBox Charger giveaway, members with an interest in an EV will find a new section dedicated to electric vehicles on the cooperative’s website.

 

The new EV section of SECO Energy’s website includes an overview of EV and PHEV models, ownership savings benefits, EV facts and information on how EVs reduce an individual’s carbon footprint. There is a savings calculator to compute the amount of money saved on gasoline by purchasing an EV. Members can input the number of miles they drive in a year and the savings calculator will compute the amount saved by charging an EV versus filling up with gas.

 

The website also provides information about residential EV charging. For efficiency and quick charging, installing a Level 2 fast charger is the way to go. Installing a Level 2 will charge an EV four to six times faster than a Level 1 charger. Also included on the website is an interactive EV charger-finder map to locate chargers anywhere in the country.

 

CEO Jim Duncan stated, “In early March, the Florida House passed Senate Bill 7018 that paves the way for the Florida Department of Transportation to work with the Florida Public Service Commission, the Office of Energy and others to develop plans to expand Florida’s EV infrastructure. As a state in the top-three in EV sales, Florida is poised to be an example of how electric vehicles can be a fit for our lifestyles. We are excited about the possibilities and the opportunities that new EV infrastructure will bring to Central Florida.”

 

Members who are interested in an EV and Level 2 charging should register to win a SECO Energy branded 50-amp JuiceBox Pro EV Charger. This 9.6 kW charger is UL listed with a 24-foot cable, a 5-year manufacturer warranty, built-in Wi-Fi and is 110-240VAC. One random winner will be drawn each month on the 15th.

 

To enter to win, text “EV” to (352) 320-4500 to receive a direct link to enter. Or visit the EV page on our website or click on the homepage banner. Installation is not included and winner must agree to terms and conditions.

 

“Like” SECO on Facebook and “follow” @SECOenergy on Twitter for news releases and cooperative updates.

SECO Energy Expands Payment Options & Reopens Service Centers

SECO Energy began its transition to normal billing and payment processes on August 6 – including disconnection for nonpayment. Members experiencing financial difficulty should seek assistance at a social service agency or contact SECO to enter into a repayment plan agreement.  Late fee assessment resumes on September 1, 2020.  

 

SECO Energy has expanded bill payment options for members. In fact, the not-for-profit cooperative now offers members the ease and convenience of 12 Ways to Pay that include in-person, drive-thru, online, by-phone options and more.

 

Members who choose to pay their bills electronically should enroll in SECO’s online account platform called SmartHub. Members can pay via debit card, credit card or electronic check – all without the added expense of a convenience fee. Those who want to “set it and forget it” can use SmartHub to enroll in bank draft. SmartHub users can view consumption history, see past bills, update an address or phone number, choose paperless billing or request a payment extension. SmartHub is accessible via desktop computers and a user-friendly app is available for Smartphones and tablets.

 

For members who prefer to call, they can pay by phone 24/7 through SECO’s new IVR using a debit or credit card or electronic check without the expense of a convenience fee. Members can call during regular business hours and speak with a member service rep to enroll in bank draft. Those needing a convenient way to pay in cash can use a Member Service Center kiosk 24/7 or visit one of many payment locations through third-party vendors. With thousands of locations around the world, Western Union is a SECO authorized bill payment vendor along with MoneyGram and Fidelity Express. Each collect a $1.50 processing fee per transaction. Find hundreds of locations via 12 Ways to Pay.

 

Budget conscious members can choose SECO’s budget billing option or enroll in the MyWay PrePay program. Budget billing will level out members’ bills by averaging the most recent 12 months of use. A debit or credit balance accumulates based on seasonal usage. For those looking to monitor daily usage with MyWay PrePay, members pay for energy before they use it. No deposit is required to secure a MyWay PrePay account.

 

SECO Energy’s five Member Service Centers in Eustis, Groveland, Inverness, Ocala and Sumterville offer in-person, drive-thru and kiosk payment options. During the COVID-19 pandemic, Member Service Center drive-thrus remained open while lobbies closed to protect member and employee health and to reallocate employees to the call center in order to reduce hold times.

 

Governor DeSantis announced a phased approach to reopening Florida that began on May 4. At that time, SECO Energy began its transition to more normal business practices. The Member Service Center lobbies will reopen on Monday, June 1. Lobby and drive-thru hours have changed for some locations. Eustis, Inverness, Ocala and Sumterville drive-thru hours are 8 a.m. to 5 p.m. and lobby hours are 9 a.m. to 4 p.m. Groveland lobby and drive-thru hours are 9 a.m. to 1 p.m. and 2:30 p.m. to 5 p.m. Payment kiosks are available at each location 24/7.

 

CEO Jim Duncan stated, “SECO Energy’s 12 Ways to Pay offers members choice and convenience when paying their monthly bill. The residential demographic in our service area includes young families, snowbirds and full-time residents on a fixed income. Members should be able to find a bill payment option that best fits their needs with our expanded 12 Ways to Pay.”

 

Duncan continued, “As of June 1, all SECO employees will be back working from our respective offices with new processes in place for social distancing. As we return to more normal operations, we are thankful that during the COVID-19 situation our mission of keeping our workforce healthy to provide reliable and affordable electric service to our members was successful. As a fiscally healthy organization, we were able to extend very flexible payment arrangements over the last three months to members who had difficulty paying their bills. Now that our processes are returning to normal, we’re switching gears from payment arrangements and are now making additional funding from our Pennies from Heaven program available for bill payment assistance through local social service agencies in each county we serve. Visit our website for details.”

 

View SECO’s 12 Ways to Pay. Click “Contact” SECO Energy to ask questions about budget billing, MyWay PrePay, SmartHub or other payment options.