SECO News, May 2018
Duncan’s Digest
Founded in 1938, SECO Energy is a not-for-profit electric cooperative currently serving over 200,000 homes and businesses in Central Florida with affordable, reliable power. As a member, you depend on us during extreme heat, cold, inclement weather and especially during hurricane season.
Our newly produced “Rugged, Reliable and Ready” video on SECO’s YouTube channel highlights our gains in reliability and system improvements in the last ten years. SECO’s commitment to reliability is a key reason members have ranked SECO Energy a three-time J.D. Power award winner.
SECO is Storm Ready and prepared for the 2018 Atlantic hurricane season. Storm Ready isn’t just a catchy marketing slogan. Storm Ready begins with expertly designed and well-built infrastructure that is durable and able to withstand Florida’s daily summer thunderstorms along with the tropical storms and hurricanes that head our way.
Another component of storm readiness is our rigorous maintenance schedule. Our Operations folks investigate outages and perform infrared inspections to identify hotspots and potential equipment failures before they occur. Annually, SECO inspects thousands of poles and replaces poles that are weak or damaged, ensuring reliability and preventing outages.
After lightning, trees are the second leading cause of unexpected outages on SECO lines. To combat tree-related outages, SECO spends $10 million annually on a robust vegetation management program. Since 2008, our investment in vegetation management has reduced the number of tree-related outages by 50 percent.
Over the last decade, SECO’s Board of Trustees has approved significant investments in storm hardening and system improvement. This pays dividends for you, our member, reducing outage duration times and the frequency of power outages. Back in 2008, average power outages lasted more than two hours and were frequent occurrences. Today, outage durations are reduced to an average of 60 minutes and outage frequency has declined dramatically.
Storm Ready is also communicating with you when weather turns threatening, alerting you to system improvements in your area and keeping you apprised during planned and unexpected outages. Our Call Center and Member Service Centers are staffed with friendly, local representatives dedicated to customer satisfaction. You can report outages with the click of a mouse at SECOEnergy.com and connect with us on Facebook and Twitter to play trivia, enter bill credit drawings and find outage details.
With Atlantic hurricane season just around the corner, now is the time to prepare and win a prize. Watch the “Rugged, Reliable and Ready” video available on SECO’s YouTube channel or the link via Facebook. “Like” our Facebook page and leave a comment on the video post to share the unique steps your family takes to be Storm Ready. The top three Storm Ready ideas will win either a $300 electric bill credit, a Honeywell Wi-Fi thermostat or a NOAA weather radio.
Watch the video and share your Storm Ready ideas on our Facebook page before July 15. SECO is Storm Ready – are you?
Sincerely,
Jim Duncan
Chief Executive Officer
Storm Ready
Storm Season – June 1
SECO is launching a brand-new Storm Center platform this summer – just in time for hurricane season. The new Storm Center will feature an easy-to-use interactive outage map. Members can report outages online via their smartphones and tablets.
Along with the new interactive outage map, members can subscribe to receive proactive outage notifications. Members will be able to choose to receive notices via voice, text or email, can set “do not disturb” parameters and opt-out of notifications at any time.
Along with the new outage map and communications capabilities, members will have access to an area light outage reporting map that will help SECO stay on top of our commitment to repair lights within 48 hours.
These new Storm Center products are scheduled to launch for your use the first week of June – watch for more details.
Surge MitiGator ™
Do you want to take the bite out of surges that can come through power lines and into your home through the meter? Take Surgeo’s advice – enroll today in our Surge MitiGator™ program.
For a limited-time, members who enroll in SECO’s Surge MitiGator™ program online enjoy the benefit of free installation. If you’ve been contemplating surge protection, now is a great time to take advantage of this special offer and give yourself peace of mind knowing your large appliances are protected from damaging spikes and surges.
Our proven, cutting-edge technology, made in the USA, is designed to protect your major appliances including your washer, dryer, stove, refrigerator, freezer, garbage disposal and air conditioner. The Surge MitiGator™ has a great warranty and a beastly reputation of superior product performance.
The Surge MitiGator™ is available for less than 20 cents a day at a lease rate of $5.95 per month, plus tax, conveniently added to your electric bill. Purchase prices range from $349.00 – $399.00 depending on your service size.
Enroll in SECO’s Surge MitiGator™ program today. FREE* installation is available exclusively to members who enroll online for a LIMITED-TIME only. Valid through June 30, 2018.
*Free installation, a $25.00 value, is available to members with standard (200-amp) residential service for a limited-time only with online enrollment only. For SECO members with services greater than 200-amps a reduced installation fee of $75.00 will apply. Surge MitiGator™ FAQs and warranty information are available online.
Read the full May SECO News online.
I would like to have the mitigator installed at my home, please advise on details.
Hi Angelo, thank you for your interest in our Surge MitiGator. Here is a link to Surge MitiGator page on our website, enroll online for free installation: https://secoenergy.com/surge-mitigator/. Or give us a call at 352-793-3801.