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SECO Energy Achieves Impressive ACSI® Score of 91 for 2024

SECO Energy proudly announces the successful completion of its annual member-wide customer satisfaction survey, underscoring its commitment to excellence in service delivery. The not-for-profit cooperative, which provides electric service to over 248,000 homes and businesses across seven Central Florida counties, received invaluable feedback from more than 1,200 members, reinforcing SECO Energy’s position as a leader in customer satisfaction within the utility sector.

 

The member responses were evaluated by the American Customer Satisfaction Index (ACSI®), a well-respected organization that measures customer satisfaction across diverse industries in the United States and publishes the results of its syndicated studies nationally. SECO Energy conducts its member satisfaction survey in a separate study. For 2024, SECO Energy achieved an impressive ACSI score of 91 on a 100-point scale [1], reflecting the unwavering dedication of its employees to deliver exceptional service.

 

SECO Energy Chief Executive Officer Curtis Wynn expressed immense pride in the cooperative’s achievement, stating, “Our members are more than just customers—they’re our neighbors, our friends, and our community. This recent ACSI score of 91 is a testament to the passion and commitment our team puts into providing reliable, innovative energy services. It’s a reflection of the care and enthusiasm our employees bring to every interaction, always striving to exceed expectations. Surpassing the scores earned by investor-owned utilities and municipalities reported in the 2024 ACSI Energy Utilities Study is more than just an achievement – it shows how deeply we value our members and the impact we strive to make in their lives every day.”

 

SECO Energy’s score is higher when compared to publicly measured investor-owned utility scores and municipal utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places SECO Energy 17 points higher than the average investor-owned utility score of 74, as well as 16 points higher than the average municipal utility score of 75, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.

 

The American Customer Satisfaction Index (ACSI®) is the only national cross‐industry measure of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 200,000 customers as inputs to an econometric model for analyzing customer satisfaction with approximately 400 companies in about 40 industries and 10 economic sectors. ACSI data have proven to be strongly related to several essential indicators of micro and macroeconomic performance. To learn more about the American Customer Satisfaction Index, visit www.theacsi.org.

 

“We are truly humbled and grateful for your trust and recognition. Thank you for allowing us the privilege of serving you,” Wynn stated, expressing his gratitude to SECO Energy members.

 

“Every single one of our 400+ employees is not only dedicated to meeting your needs but also to ensuring you receive the highest level of service. Your satisfaction is paramount to us, and it’s your feedback and support that empower us to achieve our mission of providing reliable, innovative energy services.”

 

[1] Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by SECO Energy, collected between December 2 and 9, 2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

 

Energy Insider – 4th Quarter

Energy Data the Easy Way

Energy Data the Easy Way

 

All appliances/devices have unique electrical signatures. These unique signatures can now be identified using electronic monitoring at a macro level. Previously, information needed about a specific appliance required a recorder at the device. Having multiple data recorders is costly and does not provide a method to automatically aggregate the information allowing for a view of the ‘big’ picture.

 

Although there are various types of equipment on the market to help track energy usage, Sense™, is different. Electric energy measuring recorders capture and calculate energy using voltage readings and current readings. They require a connection to a breaker for the voltage readings and use current transformers to capture amperage readings. Sense™ uses advanced algorithms to monitor electric usage in a 240V single-phase environment. It ‘listens’ to the unique electrical signatures and records them over time.  

 

Within days or weeks of installing, Sense™ can determine which appliances/devices are using electricity, how much is used and when by analyzing the recorded data millions of times a second. Sense™ records and tracks energy and makes the data available through a wireless connection to an app on your (iOS or Android) phone or tablet. The real-time and historical data allows you to analyze trends in usage, detect anomalies and make modifications that can save you money. Sense™ is available for $299 and installs at your panel box. For more information visit their website. Visit SECOEnergy.com to learn more about our services or for additional energy saving tips.

 

 

Help as Close as Your Fingertips

Help as Close as Your Fingertips

 

At SECO Energy we understand the importance of our commercial and industrial members and are happy to provide you with a great resource – your Key Accounts Consultant. Taking advantage of this representative means you have your own advocate – someone to personally assist you in a variety of ways.

 

Your Key Accounts Consultant is your single point-of-contact available to you 24 hours a day, 7 days a week, 365 days a year. They can initiate and expedite resolution of your concerns, provide yearly rate reviews, give advice on security deposits, arrange for energy audits, initiate new service requests, electrical upgrades and more. During a power outage, they will open the lines of communication to help you plan. In addition, your representative can assist you with a wealth of information through both SECO and Touchstone Energy.

 

Touchstone Energy is a nationwide network of more than 750 local member-owned electric co-ops dedicated to providing its members with safe, reliable and affordable electricity across 45 states. Together we form the largest electric utility in the country. Connecting the people of America’s electric cooperatives to benefit members and their communities.

 

As a member of the Touchstone Energy network all the resources available to SECO Energy are available to you. One in particular you may find extremely useful is The Business Energy Advisor. The Business Energy Advisor is a great tool offering in-depth energy management articles, case studies and infographics. The Business Energy Advisor includes The Energy Resource Library. This great resource provides specific information for a number of different business types and technologies. It also offers money saving energy advice for your business. Check it out today.

 

 

Reporting an area light for repair

Reporting an Area Light for Repair

 

Typically, three things go wrong with an area light. The light is completely out, the light is always on, or the light flickers. If you discover a light with any of these problems, jot down the GIS number of the pole with the light. The number should be mounted vertically at eye level. The pole designation will be four to six black numbers on a yellow metal background.

 

If there is more than one light on the pole, tie a ribbon around the light with the knot on the same side as the light that is malfunctioning. If both lights are out, leave the knot in the middle.

 

Once you have the number, send us an email at arealightrepair@secoenergy.com or call SECO’s automated outage hotline at 1-800-732-6141. To request additional lighting at your location, contact your account representative.

 

 

SECO Energy Insider Novelty Crystal 4th quarter 2017

Member Spotlight: Novelty Crystal

 

Novelty Crystal in Groveland, Florida, is one of two facilities nationwide manufacturing, warehousing and distributing high quality plastic serving ware of all types. Novelty Crystal has been in business since 1961 with their corporate office/manufacturing facility in Long Island City, New York. The Groveland manufacturing operation opened in 1989 and serves as the company’s sales hub.

 

From the very beginning, Novelty Crystal has been committed to meeting customer needs through product development, quality manufacturing and at the lowest possible cost. Today they are the largest source for plastic serving ware on the internet. Because Novelty Crystal offers direct to consumer pricing you can save time and money.

 

The Novelty Crystal catalog consists of hundreds of items ranging from bowls, cake servers, drinkware, stemware, ice buckets, trays, plates, platters, serving utensils, insulated tumblers, coffee mugs and more. Products can be customized with artwork and imprinted to meet a variety of needs. Their primary customers include party stores, supermarkets (in both the retail and on the supply side), food service distribution (non-foods goods), caterers, event planners, party rental, gift shops, gourmet stores, hardware stores, variety stores, nightclubs, bars, and theme parks. They also offer direct to individual prices.

 

Whether you need one item or a thousand, want plain plastic or something that looks like high-end cut crystal or even a special personalized promotional piece, this Central Florida retailer can meet your needs. For more information visit their website.

 

 

 

BARBIE SHAW

Manager of Key Accounts & Energy Services
OFFICE: (352) 569-9787
CELL: (352) 303-3567
barbie.shaw@secoenergy.com

Hank Bolduc, SECO Energy Key Accounts Consultant

HANK BOLDUC

Key Accounts Consultant
OFFICE: (352) 569-9789
CELL: (352) 303-3546
hank.bolduc@secoenergy.com

Ryon Meyers, SECO Energy Key Accounts Consultant

RYON MEYERS

Key Accounts Consultant
OFFICE: (352) 569-9781
CELL: (352) 636-9593
ryon.meyers@secoenergy.com

J.D. Simmons, SECO Energy Key Accounts Consultant

J.D. SIMMONS

Key Accounts Consultant
OFFICE: (352) 569-9790
CELL: (352) 303-3183
jd.simmons@secoenergy.com

 

 

Energy Insider – 3rd Quarter

SECO Energy Insider – 3rd Quarter 2017, Expansions to Provide More Services for Central Floridians

Expansions to Provide More Services for Central Floridians

 

Significant growth in SECO Energy’s service territory requires expansion of medical services to accommodate the increased population. Currently there are several major projects expanding the availability of medical care.

 

Construction of Orlando Health’s South Lake Hospital Health Pavilion at Blue Cedar is underway. The new 20,000 square foot health pavilion, located on US 27 at the Turnpike, will include a free-standing emergency department, outpatient imaging, laboratory and rehabilitation services, as well as space for physician offices. The new facility has been designed to accommodate more advanced services as the need in South Lake County grows. “We’re expanding our services so that patients in all areas of South Lake County have improved access points to healthcare,” said South Lake Hospital President John Moore. 

 

Another project underway in Lake County is at Florida Hospital Waterman. The Tavares facility has plans to double the size of the emergency department to fifty-eight beds. The addition will include a four-story patient tower dedicated to women’s services, pediatrics and future growth. Twenty-four beds for the women and children’s unit will be on the second floor. Floors three and four of the tower will be reserved for future growth. This project will add more than 111,000 square feet of patient care to the existing hospital.

 

In Marion County, West Marion Community Hospital has plans to add nearly 42,000 square feet to meet a growing need for acute care services for residents west of I-75. This expansion will nearly double the facility’s acute care bed count to 48. The project will include three key areas of the hospital: The Emergency Department, operating rooms, and patient rooms. The Emergency Department will increase in size with an additional nine exam rooms, bringing the total number to 31. The Surgical Department will expand from four to six operating rooms with space to add two operating rooms in the future. The plan includes additional pre-operative unit bays and post anesthesia care unit bays as well. The facility will add a fourth floor with 36 medical/surgical patient beds and eight intensive care unit beds. The total hospital bed count will increase to 138.

 

In addition to the major hospital expansions, there are a multitude of other projects including new doctor offices, rehab and assisted living facilities in the works throughout SECO Energy’s service territory.

 

 

SECO Energy Insider – 3rd Quarter 2017, Grand Oaks and Great Food, The Fenney Grill

Grand Oaks and Great Food

 

Fenney Grill is where great food meets the great outdoors. The Grill is located in the new Village of Fenney which locals refer to as Adamsville. The restaurant is nestled among native landscape and majestic grand oaks to deliver a warm old Florida feel. The rustic-themed bar and grill has indoor and outdoor seating for 130 guests. The restaurant is open seven days a week from 8 a.m. to 5 p.m. with daily happy hour specials offering 50% off drinks from 3 to 5 p.m.

 

Each day at the Fenneyy Grill starts out with classics from waffles to omelets and ends up with signature salads and sandwiches followed by Mike’s Famous Key Lime Pie. “Everything is as fresh as it can be; fresh produce, fresh fruit,” said restaurant manager Chad Prilliman. “We roast our meats in-house and most of the breads are baked right here.” If you’re in the mood for casual dining, this is the place to be.

 

Another food option is right next door at the Orange Blossom Café located in the Fenney Recreation Center. The café is open from 7 a.m. to 2 p.m. and is a great place to relax. Enjoy fresh baked cookies, pastries, muffins, specialty sandwiches or small salads. Wash them down with freshly brewed coffee or tea as well as juices. For directions and a full menu visit Fenney Grill’s website.

 

 

SECO Energy Insider – 3rd Quarter 2017, Keep your Share of the Marketplace

Keep your Share of the Marketplace

 

Advancements in technology are rapidly shaping the way we live. Not so very long ago, music was delivered via record player and phones only worked through a wired connection. Now these devices, and a number of others, have, for the most part, become obsolete. Technological advances, in many ways, are changing our world for the better and have allowed some businesses to thrive. Other businesses have had to reinvent themselves and are fighting to stay alive.

 

As the trend continues, one of the biggest changes taking place are brick and mortar stores fighting with e-commerce for sales as more shoppers prefer to make purchases from the convenience of their home. Online shopping and overnight shipping are becoming increasingly more popular especially among the younger generation. So, could the end of traditional shopping be in sight? Maybe not! The convenience of buying online to some does not compare to the instant gratification of walking out of the store with your items in hand. To others, the idea of having to wait for an item, track and sometimes pay for shipping is not convenient.

 

SECO Energy Insider – 3rd Quarter 2017, Keep your Share of the Marketplace

 

In today’s world, to keep their share of the marketplace, site retailers need to focus on the customer and enhance the in-store experience to make the trip away from the computer worth it. Physical presence and meaningful interactions with customers is an experience the internet is unable to offer. Maya Angelou once said “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

 

Customer service never goes out of style. Customer service and convenience of shopping is the key to repeat customers along with knowledgeable, professional and courteous employees. This coupled with a pleasant store environment that is inviting and soothing to customers’ senses makes for a win-win situation. Warranties, guarantees and the ease of returns are a plus.

 

To survive in today’s economy, anyone in business needs to continually reinvent themselves. Just because you have always done things a particular way doesn’t mean it’s the right approach. Sometimes taking a step back, observing and reformulating a plan is crucial to survival, although excellent customer service should always be your top priority.

 

 

SECO Energy Insider – 3rd Quarter 2017, Member Spotlight: The Florida Bass Conservation Center

Member Spotlight: The Florida Bass Conservation Center

 

Parents and teachers looking to introduce their children to a unique experience in south Sumter County might consider visiting the Florida Bass Conservation Center (FBCC). The Center is dedicated to managing fish and wildlife resources for long-term well-being of the native species and for the benefit of Floridians. At the FBCC, and through the Florida Wildlife Commission, a number of initiatives, for both fresh and saltwater, have been put in place to enhance fish and wildlife conversation including opportunities for much-needed public involvement.

 

Known to some as the old Richloam Fish Hatchery, the FBCC raises nearly 6.75 million freshwater fish (6”-10” fingerlings) including largemouth, sunshine and striped bass, crappie and catfish. This is done by using a raceway system between ponds. A raceway system is where continuous water is made to flow from pond to pond through man-made channels. This saves water and energy, helps to prevent diseases and parasites, and improves feed conversion by producing more fish per gallon of water.

 

SECO Energy Insider – 3rd Quarter 2017, Member Spotlight: The Florida Bass Conservation Center Flicker pictures. Click here to see the Flicker album of pictures

 

Currently the FBCC consists of 63 ponds that vary from 1/4 acre to 1½ acres in size making up a total of 48 acres of water. The FBCC is the largest freshwater fish production hatchery in The State. It is open to the public and includes a visitor’s center and research facility with something of interest for all ages.

 

The Florida Bass Conservation Center is open from 9 a.m. to 3 p.m., Monday through Friday, except holidays. It is located at 3583 CR 788 in Webster. Field trips and large groups should preschedule their visit by calling (252) 732-1225. For more information visit the Florida Bass Conservation Center’s website or watch this video that takes you on a walk through the hatchery.

 

 

SECO Energy Insider – 3rd Quarter 2017, Resources for Recovery After Irma

Resources for Recovery After Irma

 

State business and industry representatives (ESF18) are manning a private sector hotline at (850) 815-4925 to respond to calls from businesses and private sector support organizations.

 

Small Business Recovery Guide

 

State Assistance

Governor Scott activated the Florida Small Business Emergency Bridge Loan Program to provide short-term, interest-free loans to businesses damaged by the storm.

 

Florida Small Business Emergency Bridge Loan Program

 

Small businesses in all 67 Florida counties with two to 100 employees may apply for short-term, interest-free loans for $1,000 to $25,000 for 90 or 180-day terms. To be eligible, a business must have been established prior to September 4, 2017, and demonstrate economic injury or physical damage as a result of Hurricane Irma. Visit www.floridadisasterloan.org for more information and to apply for the Florida Emergency Bridge Loan program. The deadline to apply is October 31, 2017.

 

Business Damage Assessment Survey

 

Small businesses that have incurred losses due to Hurricane Irma are asked to complete a Business Damage Assessment Survey. The survey will help the State Emergency Response Team determine the needs and level of assistance for impacted businesses. To take the survey, visit www.flvbeoc.org.

 

SECO Energy Insider – 3rd Quarter 2017, Resources for Recovery After Irma, Click here for Federal Assistance or to apply for low-interest loans through the U.S. Small Business Administration (SBA)

 

Federal Assistance

 

Following President Trump’s major disaster declaration, impacted businesses may now apply for low-interest loans through the U.S. Small Business Administration (SBA).

 

Through the declaration, businesses and nonprofits in Brevard, Broward, Charlotte, Citrus, Clay, Collier, Desoto, Duval, Flagler, Glades, Hardee, Hendry, Hernando, Highlands, Hillsborough, Indian River, Lake, Lee, Manatee, Marion, Martin, Miami-Dade, Monroe, Okeechobee, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Saint Johns, Saint Lucie, Seminole, Sumter and Volusia counties in Florida are eligible for both Physical and Economic Injury Disaster Loans from the SBA.

 

Business Physical Disaster Loan Program

 

Business Physical Disaster Loans are intended to help repair or replace disaster-damaged property. Businesses and nonprofit organizations may apply for up to $2 million to repair or replace property, including real estate, equipment, inventory, machinery, and other business assets.

 

Economic Injury Disaster Loan Program

 

Businesses in qualifying adjacent counties may apply for up to $2 million for working capital through the SBA Economic Injury Disaster Loan program. The Economic Injury Disaster Loan program provides working capital loans to help small businesses, small agricultural cooperatives, small businesses engaged in aquaculture, and most private, nonprofit organizations meet financial obligations and operating expenses through the disaster recovery period. Applicants may also be eligible for a loan amount increase up to 20 percent of their physical damages to protect property from future damage, including adding a safe room or storm shelter.

 

To Apply for Physical and Economic Injury Loans

 

Businesses must first register with the Federal Emergency Management Agency (FEMA), or by mobile device at m.fema.gov or call the toll-free helpline at 800-621-3362. Those who use 711-Relay or Video Relay Services should call 800-621-3362 (800-462-7585 TTY). Upon registration with FEMA, businesses may apply for a disaster loan a number of ways as follows:
• Submit an online application at https://disasterloan.sba.gov/ela
Download an application from www.sba.gov/disaster and submit to a SBA disaster recovery center or mail to U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155;
• Visit a SBA recovery center for one-on-one assistance; or
• Visit the Florida SBDC at UCF or its satellite service centers for assistance.

The filing deadline to return applications for physical property damage is November 9, 2017. The deadline to return economic injury applications is June 11, 2018.

 

SECO Energy Insider – 3rd Quarter 2017, Resources for Recovery After Irma, Click here of individual assistance or for Disaster Unemployment Assistance (DUA)

 

Individual Assistance

 

Disaster Unemployment Assistance (DUA) is available to Florida businesses and residents whose employment or self-employment was lost or interrupted as a result of Hurricane Irma.

 

Disaster Unemployment Assistance is available from weeks of unemployment beginning September 10, 2017 until March 17, 2018, as long as the individual’s unemployment continues to be a result of the disaster. To file a DUA claim go to www.floridajobs.org or call 1-800-385-3920.

 

Residents with losses due to Hurricane Irma may now register for disaster assistance from the Federal Emergency Management Agency, according to state and federal officials. Individuals can register online at www.DisasterAssistance.gov.

 

You may also register by calling 1-800-621-FEMA (3362). The toll-free telephone numbers will operate from 7 AM to 11 PM, seven days a week until further notice.

 

Applicants will need the following to apply:

  • Social Security Number
  • Daytime telephone number
  • Current mailing address and zip code of the damaged property
  • Private insurance information, if available

 

Interested in learning more about SECO Energy’s emergency restoration plan related to Hurricane Irma? Read October’s Duncan’s Digest in SECO News to learn more.

 

 

 

 

BARBIE SHAW

Manager of Key Accounts & Energy Services
OFFICE: (352) 569-9787
CELL: (352) 303-3567
barbie.shaw@secoenergy.com

Hank Bolduc, SECO Energy Key Accounts Consultant

HANK BOLDUC

Key Accounts Consultant
OFFICE: (352) 569-9789
CELL: (352) 303-3546
hank.bolduc@secoenergy.com

Ryon Meyers, SECO Energy Key Accounts Consultant

RYON MEYERS

Key Accounts Consultant
OFFICE: (352) 569-9781
CELL: (352) 636-9593
ryon.meyers@secoenergy.com

J.D. Simmons, SECO Energy Key Accounts Consultant

J.D. SIMMONS

Key Accounts Consultant
OFFICE: (352) 569-9790
CELL: (352) 303-3183
jd.simmons@secoenergy.com

 

 

SECO News, August 2017

SECO News, August 2017 - Duncan's Digest, Third JD Power Award

 

Duncan’s Digest

Third J.D. Power Award!!

 

Thank you, members, for honoring SECO Energy with a third J.D. Power award. J.D. Power’s 2017 Electric Utility Residential Customer Satisfaction Study, has once again ranked your not-for-profit electric cooperative “Highest in Customer Satisfaction among Electric Cooperatives.” Our 2017 trophy marks a three-year streak of J.D. Power awards for SECO Energy’s customer satisfaction.

 

In 2015, J.D. Power named SECO “Highest in Customer Satisfaction among Midsize Utilities in the South.” The next year, J.D. Power placed cooperatives in a separate category and the cooperative set its sights on another win. We accomplished our original goal with a second win in 2016. And this year, we far exceeded our original goal with a third win, gaining the top spot and earning our “Triple Crown.”

 

The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors:

  • Power Quality and Reliability
  • Price
  • Billing and Payment
  • Corporate Citizenship
  • Communications
  • Customer Service

 

SECO’s 2017 overall score is an incredible 789, which is a 20-point increase from our 2016 score.

 

SECO News, August 2017 - Duncan's Digest, Third JD Power Award, Triple Crown, visit jdpower.com for more information

 

How does SECO continue to rise above the competition and retain its customer satisfaction crown? The quick answer is the 400+ employees who make SECO the nation’s top electric cooperative. SECO employees are the best in the state, if not the nation. Our local employees are your friends, neighbors and family. SECO employees are the heart of the cooperative and without them, awards and recognition wouldn’t be possible.

 

I am beyond grateful for our employees and their dedication to not only customer satisfaction, but their dedication to our members. I am also thankful for the forward-thinking vision of our executive leadership team and the SECO Board Members who oversee the governance of the cooperative.

 

This third J.D. Power award culminates a decade-long effort to increase reliability, maintain low rates and provide world-class customer service to members. I am humbled by the praise and goodwill from our members and privileged to be employed by the best electric cooperative in the country.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

SECO News, August 2017 - Right Tree Right Place

 

Right Tree Right Place

 

Trees interfering with power lines are a leading cause of unexpected outages. When trees contact power lines they can create sparks, fires, shock hazards and as mentioned previously – power outages. To avoid these problems, SECO has developed a holistic Vegetation Management program that includes regular tree trimming and educating members about how trees save energy and reduce monthly bills.

 

Don’t plant trees close to power lines. Consider how tall the tree will be when it is mature. Plant small ornamental trees or shrubs at least 15 feet away from lines and plant the tallest trees at least 70 feet away. That small oak sapling planted today may one day grow into a majestic live oak towering 80 feet in the air.

 

SECO also encourages members to plant the right tree in the right place to reduce annual energy costs. Planting deciduous trees to the south, southwest or west side will provide your home with shade during the summer, which reduces your cooling costs. To reduce heating costs, plant evergreens and shrubs on the north and west sides of your home to block winter winds.

 

Learn more about how trees can reduce energy costs and tree planting ideas at SECOEnergy.com.

 

SECO News, August 2017 - Safety Corner: Move Over Law

 

Safety Corner

 

Move Over Law

 

When you see an emergency vehicle, tow truck, sanitation crew or utility vehicle on the road shoulder with lights flashing, do you reduce your speed or move over a lane?

 

You should. In fact, under Florida’s Move Over Law it’s mandatory. Utility workers, law enforcement personnel, EMTs and sanitation workers are at risk of being injured or killed by vehicles traveling at high rates of speed when working on the road shoulder.

 

SECO technicians routinely park near roadways and are particularly vulnerable to careless/distracted drivers who cause accidents. It is common to see a SECO Energy line technician replacing a pole or repairing lines while inside a bucket that is 40 or 50 feet aloft. Oftentimes this mid-air roadside work takes place in the dark and during thunderstorms. Technicians are focused on their assigned tasks and working safely, they may not be able to get out of the way if a vehicle crashes into their work area.

 

On a multi-lane road, the Move Over Law requires drivers to move over a lane away from the vehicle on the shoulder. If you cannot move over safely, the law
requires you to reduce your speed to 20 mph below the posted speed limit. On two lane roads where there isn’t a lane to move over into, the law requires you to reduce your speed to 20 mph below the posted speed limit. Drivers can be ticketed for failure to comply with the Move Over Law, which will cost you over $100, add points to your driving record and raise your insurance premiums.

 

Please do your part to ensure workers return home safely to their loved ones. Pay attention to the road, don’t text while driving, move over and slow down for emergency vehicles – it’s the law.

 

SECO News, August 2017 - Energy Savings: Solar Window Screens

 

Energy Savings

 

Solar Window Screens

 

Florida summers certainly offer chances for fun in the sun, but when humidity is at 100% and temps reach the triple-degree mark, energy bills increase. The sun’s heat transfers through your windows and raises the temperature inside your home. In turn, your HVAC unit runs more often and uses more energy – thus raising your electric bill.

 

What low-cost step can you take to prevent heat transfer into your home? Install solar window screens. Indoor shading techniques such as curtains and blinds block light and heat after it is already inside your home. Solar screens fight heat transfer through your windows on the outside of your home. These screens are designed to reflect up to 90% of the sun’s heat and glare before it enters your home without compromising visibility. Solar screens also provide a level of daytime privacy by preventing outsiders from peeking in your windows. The heavy screens provide a level of bug protection as well.

 

Solar screens come in a variety of colors to complement the aesthetics of your home. Visit our website for additional tips to reduce energy usage and lower your monthly bills.

 

Read the full August 2017 SECO News here.

 

SECO News, October 2016

SECO News, Duncan's Digest, February 2016

 

The Hot Bucks streak continues

SECO Energy has lowered the cost of energy again! As of October 1, the price for the first 1,000 kWh – average residential energy consumption in SECO’s area – has been reduced another dollar to $112.60.

 

Since January 2014, our cooperative has reduced the cost of energy nine times. In less than three years, SECO has lowered members’ bills by almost 12%. This latest reduction means that SECO members pay one of the lowest rates for energy in Central Florida (and per J.D. Power, our members receive the best service in the nation).

 

SECO Energy, October 2016 SECO News, The Hot Bucks streak continues

 

The decrease is formally called a Power Cost Adjustment or PCA – but our members know it better as “Hot Bucks.” The PCA is a line item component on your bill representing positive reductions in our cost of power. As a not-for-profit electric cooperative and a two-time J.D. Power Customer Satisfaction winner, SECO’s dedication to its members is clear. SECO is committed to providing members with low rates, reliable electric service and excellent customer service.

 

Be sure to look for the latest reduction on your October bill, as your Board of Trustees (your fellow members who govern your cooperative) approved the reduction in their September meeting.

 

 

SECO Energy, October 2016 SECO News, What it takes to be a JDP Winner

 

What it takes to be a JDP Winner

 

SECO Energy earned its second J.D. Power award in 2016 – ranked “Highest in Customer Satisfaction among Cooperatives.” J.D. Power examines the six factors, highlighted below, that explain SECO’s success.

 

Corporate Citizenship

 

As a not-for-profit electric cooperative, SECO has deep roots in the communities we serve. SECO Energy and its members team up through our Pennies from Heaven Program that rounds members’ bills up to the nearest dollar. The funds collected support area social service agencies to provide financial assistance for members in need. SECO’s scholarship program awards 12 deserving high school seniors in our service area a $3,000 scholarship to an accredited college, trade or technical school. SECO’s scholarship program has awarded over $500,000 to local students over the last 20 years.

 

Billing & Payment

 

SECO Energy offers a variety of convenient ways to pay your bill – without convenience fees. Members can pay online via SmartHub (SECO’s account management system), pay by bank draft, by mail or by phone. Members can pay in person at one of our five member service center locations – some include kiosks available 24/7. Another option is SECO’s MyWay PrePay program – members pay for their daily energy before usage. MyWay PrePay is perfect for members on a budget who closely track their usage and expenses.

 

Communications

 

SECO Energy’s Communications score is highest in the nation in our segment according to J.D.Power’s 2016 Customer Satisfaction Study. In February, SECO launched a brand-new website with a user-friendly platform that performs on a variety of mobile devices and browsers. SECO members also interact online with the cooperative through Facebook and Twitter. Members are reporting service interruptions online using their smart phones/tablets through our Storm Center application. Your monthly SECO News publication has been enhanced to be more informative and dynamic as well.

 

Customer Service

 

At SECO Energy, our customer service team is the best of the best. In fact, SECO is ranked “Highest in Customer Satisfaction” among electric cooperatives across the nation. The SECO Team is staffed with employees who live locally in the communities we serve. Phone calls to SECO are answered by a local employee. These calls are not outsourced. Members can engage with a local associate – to pay a bill, ask a question or voice a concern – in one of our five convenient locations. Or you can contact us online at your convenience.

 

Price

 

SECO Energy continues to lower energy costs – nine times in less than three years. Our cost per kilowatt hour is one of the lowest in Central Florida. SECO members also benefit from our Capital Credits program. Through sound financial stewardship, SECO has returned (retired) Capital Credits to members for years. Since inception, SECO has returned over $47.3 million to current and former members. Watch your November bill and SECO News for more information.

 

Power Quality & Reliability

 

SECO Energy is the third largest co-op in Florida and the sixth largest nationally. We serve almost 200,000 members across seven Central Florida counties over 2,000 square miles. SECO maintains, inspects and upgrades 12,000 miles of power lines to provide reliable power to members. To increase reliability, SECO has honed a comprehensive vegetation management program, and has been recognized as a Tree Line USA utility by the National Arbor Day Foundation for nine years in a row. SECO continues to expand to meet the growing power demand.

 

 

SECO Energy, October 2016 SECO News, Energy Efficiency Insulation Investment Pays Off

 

Energy Efficiency Tips – Insulation Investment Pays Off

 

Homes with the proper level of attic insulation provide reduced energy costs and increase your comfort level year-round. Upgrading attic insulation is one of the best energy efficiency investments – paying dividends year after year.

 

Attic insulation works to slow the movement of heat, reducing the HVAC system workload. Insufficient insulation causes the HVAC to work harder to cool or heat the home. It also causes the HVAC to run less efficiently and increase energy bills over time. Fiberglass batting is a pre-formed material sized to fit between ceiling joists and should be trimmed to rest snugly against any obstructions such as electrical wiring and air-conditioning ductwork. This makes fiberglass batting somewhat difficult to install as an upgrade.

 

Loose-fill fiberglass insulation is fed into a machine that loosens and propels the material through a hose allowing the installer to place a uniform blanket throughout the attic.

 

Loose-fill cellulose, like loose-fill fiberglass, is blown into attic spaces through special hoses. It can settle over time – you may need to install extra to account for settling. When upgrading attic insulation, make sure any recessed lighting is approved to be in direct contact with insulation. For more energy-saving ideas, check out the Energy Solutions section of our website.

 

 

SECO Energy, Like us on Facebook by Nov. 30 to be entered into a drawing for a $500 electric bill credit

 

Facebook Contest

 

Want to win a $500 bill credit? “Like” SECO Energy on Facebook today. All members who “like” SECO Energy’s Facebook page by November 30 will automatically be entered into a random drawing to win the $500 bill credit.

 

 

SECO Energy, Expressions

 

Expressions

 

Recently, members recognized the SECO Team and our hard work. The restoration effort after Hurricane Hermine was truly a team effort and was accomplished within 24 hours of the storm. The SECO Team of employees is the best of the best and our members continue to show us their appreciation on Facebook!

 

Thomas House  –  Just want to thank each and every one of you for your tireless devotion to ensuring that everyone had their power back on. You did a great job in horrible weather. Bless you all!!!

 

Barbara Maurer Chadwick  –  Love being a member of this electric cooperative! It’s so reliable, and who wouldn’t love getting money back every year, and “Hot Bucks” back every month!

 

Howard Shehan  –  You guys and gals are the best. I tip my hat to all of you. Stay safe out there.

 

Bart Walker  –  Well done and the tree trimming mitigation over the last few years really paid off. We used to lose power a lot, the lights barely blinked this time around, great job!

 

John Parker Awesome work SECO Energy! You Rock!!
 

 

Read the full October 2016 SECO News here.

J.D. Power Ranks SECO Energy Highest

SECO Energy, a not-for-profit electric cooperative serving seven counties in Central Florida, ranks highest in customer satisfaction among all electric cooperatives nationally according to the J.D. Power Electric Utility Residential Customer Satisfaction Study released today.

 

This is the second J.D. Power award earned by the cooperative. In 2015, SECO Energy was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

 

SECO Energy CEO Jim Duncan stated “I am awed and inspired by the hard work and commitment to member satisfaction displayed by our Board, leadership team and employees. Whether front line or behind-the-scenes, every SECO employee’s goal is to provide the best service possible to members. From restoring power outages quickly and safely in triple-digit heat to personal interactions through our website, via social media, on the phone and in the field, SECO employees go the extra mile for our members.”

 

J.D. Power Ranks SECO Energy Highest

 

Board of Trustees President, Ray Vick is equally as proud. “As a not-for-profit electric cooperative, SECO is here for you, the member. Our employees are empowered to put members’ needs first. On behalf of the Board, I would like to congratulate the leaders and employees who touch members’ lives and make a difference in the communities we serve.”

 

Today, SECO Energy stands humbly as the electric cooperative with the highest customer satisfaction score in the nation. This year’s score of 769 in the cooperative segment is a 20-point increase over 2015’s score in the south regional among midsize providers. Electric cooperatives were placed in their own segment this year, and SECO is proud to be grouped with such tough competitors.

 

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