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SECO Energy Voted Best Utility in Marion County

SECO Energy members in Marion County have cast their ballots and voted SECO Energy as the best utility in the Ocala Star Banner’s Official Readers’ Choice Awards Best of the Best 2017. The top-three utilities this year are SECO Energy, Ocala Electric Utility and Duke Energy, with SECO taking home the top prize.

 

SECO Energy has served Marion County members since the cooperative electrified homes in rural areas in Sumter, Lake and Marion Counties in 1938. SECO now serves almost 200,000 residences and businesses – with over 55,000 of those in Marion County. SECO’s Member Service Center located on Southwest 60th Avenue in Ocala is open Monday through Friday with walk-in and drive-thru facilities available to serve members. This location also serves as a home base for 40 of our local Operations, Member Services, Meter Reading and Warehouse team members.

 

CEO Jim Duncan states, “Thank you, Marion County members, for voting SECO the best utility in the county. SECO and its employees are dedicated to providing members with safe, reliable, affordable power, while providing exceptional customer service. As your local, not-for-profit electric cooperative, we put our members first.”

 

Duncan added, “SECO Energy is proud to have a role in Marion County’s growth, and is an active community sponsor in the areas we serve. Almost 100 of our employees and their families reside in Marion County home. We are thankful for our members and their satisfaction with SECO.”

 

This is the second consecutive accolade for SECO after being honored as best utility in 2016’s Best of the Best in Star Banner’s Readers’ Choice Awards. SECO Energy achieved national recognition after winning its third consecutive J.D. Power Award in 2017. The cooperative is ranked “Highest in Customer Satisfaction among Cooperatives (2017 & 2016) and among South Midsize Utilities (2015).”

 

“Like” SECO’s Facebook page and “follow” the company on Twitter for news releases and cooperative updates.

SECO Energy Ranked Highest in Customer Satisfaction for the Third Straight Year by J.D. Power

SECO Energy ranks highest in customer satisfaction among all electric cooperatives nationally according to the J.D. Power 2017 Electric Utility Residential Customer Satisfaction Study released yesterday.

 

This latest J.D. Power award is the third consecutive J.D. Power award for the not-for-profit electric cooperative that serves seven counties in Central Florida. In 2015, SECO was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” This year and in 2016, SECO Energy was named “Highest in Customer Satisfaction Among Cooperatives.”

 

The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

 

CEO Jim Duncan stated, “SECO Energy employees are the best of the best – our employees are the true winners of any award the cooperative receives. A special thank you to our employees, senior leadership and the Board of Trustees. Our people are the heart of SECO, and they make a difference for our members. This year’s J.D. Power award is a tangible representation of how SECO members feel about the cooperative as a whole. I am beyond delighted with our company’s Triple Crown. I am grateful and humbled by the praise and goodwill from our members.”

 

The Board of Trustees President, Ray Vick is proud to be a long-time Board member. Vick stated, “Member satisfaction is a top priority at SECO. On behalf of the Board, I extend my heartfelt thanks to the employees for their dedication to our members and the cooperative. We couldn’t be prouder of you and your accomplishments.”

 

This third J.D. Power award culminates a decade-long effort to increase reliability, maintain low rates and provide world-class customer service. SECO’s score of 789 is a 20-point increase over its 2016 ranking. SECO is proud to retain its title as “Highest in Customer Satisfaction Among Cooperatives.”

 

Learn more about SECO Energy on our About SECO page. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

J.D. Power Ranks SECO Energy Highest

SECO Energy, a not-for-profit electric cooperative serving seven counties in Central Florida, ranks highest in customer satisfaction among all electric cooperatives nationally according to the J.D. Power Electric Utility Residential Customer Satisfaction Study released today.

 

This is the second J.D. Power award earned by the cooperative. In 2015, SECO Energy was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

 

SECO Energy CEO Jim Duncan stated “I am awed and inspired by the hard work and commitment to member satisfaction displayed by our Board, leadership team and employees. Whether front line or behind-the-scenes, every SECO employee’s goal is to provide the best service possible to members. From restoring power outages quickly and safely in triple-digit heat to personal interactions through our website, via social media, on the phone and in the field, SECO employees go the extra mile for our members.”

 

J.D. Power Ranks SECO Energy Highest

 

Board of Trustees President, Ray Vick is equally as proud. “As a not-for-profit electric cooperative, SECO is here for you, the member. Our employees are empowered to put members’ needs first. On behalf of the Board, I would like to congratulate the leaders and employees who touch members’ lives and make a difference in the communities we serve.”

 

Today, SECO Energy stands humbly as the electric cooperative with the highest customer satisfaction score in the nation. This year’s score of 769 in the cooperative segment is a 20-point increase over 2015’s score in the south regional among midsize providers. Electric cooperatives were placed in their own segment this year, and SECO is proud to be grouped with such tough competitors.

 

“Like” SECO’s Facebook page and “follow” SECO on Twitter for cooperative updates and news releases.