SECO Energy’s Board of Trustees proudly approved the 2021 SECO Scholarship Program at a recent board meeting. $36,000 in scholarships is available for 12 recipients to receive $3,000 each.
The scholarship program is open to high school seniors who are graduating in May/June 2021. Applicants must live in a home served by SECO Energy and plan to pursue a career in the energy industry. Awardees must also be enrolled full-time in an accredited college, university or vocational/technical school located in Florida by the end of 2021. Qualifying degrees or certifications are in technology, engineering, math or business.
The energy industry is a growing field in Florida and SECO must find new, creative ways to connect with students who could be potential employees to hire a workforce with the technical skills and training required in this competitive field. According to the 2020 U.S. Energy and Employment Report (USEER), Florida currently has 124,954 traditional energy workers statewide – with a large number gearing up toward retirement in the coming years. Of these energy workers, 54,283 are in electric power generation, 18,802 are in fuels and 51,869 are in transmission, distribution and energy storage.
CEO Jim Duncan looks forward to reading about the applicants’ career plans and accomplishments. Duncan stated, “SECO Energy and the electric industry is a great place to plant career roots. Our SECO Scholarship Program is a recruiting tool that introduces us to local students pursuing a career in the growing energy industry. We hope to attract local students who want to engage with SECO for internship opportunities or as a possible future employer.”
Duncan continued, “Not-for-profit electric cooperatives like SECO Energy prioritize community support, environmental stewardship, corporate citizenship and sustainability. SECO offers competitive wages but we also offer a pension plan and healthy 401k match – which is a hard-to-find benefit in this day and age. In addition, SECO provides employees with high-quality, low-cost medical, dental and vision coverage. It’s a great place to work, and we are an essential employer that offers a healthy balance of work and personal life with a generous paid-time-off program, student loan reimbursement and more.”
Applications are available online beginning January 4, 2021. Paper applications are available at SECO’s five Member Service Centers located in Eustis, Groveland, Inverness, Ocala and Sumterville. Completed applications must be received no later than 5 p.m. on Friday, March 26, 2021.
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SECO Energy is reopening its five Member Service Centers to walk-in traffic on Monday, October 5. To promote the health and wellbeing of SECO members, employees and contractors, SECO encourages visitors who enter a Service Center to wear a face mask.
For members who want to continue limiting face-to-face interactions, all SECO Member Service Centers are equipped with an outside automated kiosk that is available for bill payment 24/7. Drive-thru service is available as well. The drive-thrus in Eustis, Inverness, Ocala and Sumterville will operate 8 a.m. to 5 p.m. Monday through Friday. The drive-thru and lobby in Groveland is open Monday through Friday from 9 a.m. to 1 p.m. and 2:30 p.m. to 5 p.m. Lobby Hours in Eustis, Inverness, Ocala and Sumterville are 9 a.m. to 4 p.m.
The cooperative offers members 12 ways to pay bills, and most avoid face-to-face contact. Members can pay online, by phone, by mail, enroll in bank draft and more. SECO’s online account platform called SmartHub is the place to start for convenient self-serve options. Log in or create an account profile today. View past bills, usage history, request a payment arrangement and more.
The cooperative will continue to limit member and employee contact in the field. SECO field personnel are practicing the Centers for Disease Control (CDC) recommended social distancing standard of maintaining a six-foot barrier with members, contractors and vendors. Employees and members are asked to use email, phone and web conferencing communication in lieu of in-person meetings whenever possible and to practice social distancing when in-person meetings are unavoidable.
CEO Jim Duncan stated, “On Friday, September 25, Governor DeSantis announced that Re-opening Florida would enter into Phase 3 of the plan. This Phase allows most businesses to begin operating under pre-COVID-19 parameters with social distancing measures in place. While SECO looks forward to welcoming members back into our Member Service Centers, we will continue our adherence to CDC-recommended social distancing guidelines. We ask members, employees, contractors and vendors to wear a face mask while on SECO property or during face-to-face interactions when social distancing is not possible.”
Duncan continued, “While we are happy that Florida is re-opening and we are entering the end of the COVID-19 shutdown, some of our cooperative’s members are still struggling. Members who donate monthly to SECO’s Pennies from Heaven program have helped us provide funding for member bill payment assistance and local food banks during this pandemic. I am grateful for our Pennies from Heaven members’ generosity and support.”
SECO’s Pennies from Heaven program contributes funds every quarter to local United Way organizations and social service agencies. Members who have been economically affected by the COVID-19 shutdown and are unable to pay their electric bills are urged to seek bill payment assistance. Call or text 2-1-1 or visit their website at www.211.org. To find a social service agency, use SECO’s online interactive map. Members can simply input their address and search for an agency in their county of residence.
SECO members who enroll in the Pennies from Heaven program agree to round up their monthly bills to the next dollar. The extra change funds the Pennies from Heaven program. The donated pennies can be used to fund local, worthy causes and to provide bill payment assistance to fellow members. The funds are used locally within SECO’s service area. SECO employees also support the Pennies from Heaven program through internal fundraising efforts and personal donations.
If you’d prefer to write a check, please send it to SECO Energy, P.O. Box 301, Sumterville, FL 33585.
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SECO Energy began its transition to normal billing and payment processes on August 6 – including disconnection for nonpayment. Members experiencing financial difficulty should seek assistance at a social service agency or contact SECO to enter into a repayment plan agreement. Late fee assessment resumes on September 1, 2020.
SECO Energy has expanded bill payment options for members. In fact, the not-for-profit cooperative now offers members the ease and convenience of 12 Ways to Pay that include in-person, drive-thru, online, by-phone options and more.
Members who choose to pay their bills electronically should enroll in SECO’s online account platform called SmartHub. Members can pay via debit card, credit card or electronic check – all without the added expense of a convenience fee. Those who want to “set it and forget it” can use SmartHub to enroll in bank draft. SmartHub users can view consumption history, see past bills, update an address or phone number, choose paperless billing or request a payment extension. SmartHub is accessible via desktop computers and a user-friendly app is available for Smartphones and tablets.
For members who prefer to call, they can pay by phone 24/7 through SECO’s new IVR using a debit or credit card or electronic check without the expense of a convenience fee. Members can call during regular business hours and speak with a member service rep to enroll in bank draft. Those needing a convenient way to pay in cash can use a Member Service Center kiosk 24/7 or visit one of many payment locations through third-party vendors. With thousands of locations around the world, Western Union is a SECO authorized bill payment vendor along with MoneyGram and Fidelity Express. Each collect a $1.50 processing fee per transaction. Find hundreds of locations via 12 Ways to Pay.
Budget conscious members can choose SECO’s budget billing option or enroll in the MyWay PrePay program. Budget billing will level out members’ bills by averaging the most recent 12 months of use. A debit or credit balance accumulates based on seasonal usage. For those looking to monitor daily usage with MyWay PrePay, members pay for energy before they use it. No deposit is required to secure a MyWay PrePay account.
SECO Energy’s five Member Service Centers in Eustis, Groveland, Inverness, Ocala and Sumterville offer in-person, drive-thru and kiosk payment options. During the COVID-19 pandemic, Member Service Center drive-thrus remained open while lobbies closed to protect member and employee health and to reallocate employees to the call center in order to reduce hold times.
Governor DeSantis announced a phased approach to reopening Florida that began on May 4. At that time, SECO Energy began its transition to more normal business practices. The Member Service Center lobbies will reopen on Monday, June 1. Lobby and drive-thru hours have changed for some locations. Eustis, Inverness, Ocala and Sumterville drive-thru hours are 8 a.m. to 5 p.m. and lobby hours are 9 a.m. to 4 p.m. Groveland lobby and drive-thru hours are 9 a.m. to 1 p.m. and 2:30 p.m. to 5 p.m. Payment kiosks are available at each location 24/7.
CEO Jim Duncan stated, “SECO Energy’s 12 Ways to Pay offers members choice and convenience when paying their monthly bill. The residential demographic in our service area includes young families, snowbirds and full-time residents on a fixed income. Members should be able to find a bill payment option that best fits their needs with our expanded 12 Ways to Pay.”
Duncan continued, “As of June 1, all SECO employees will be back working from our respective offices with new processes in place for social distancing. As we return to more normal operations, we are thankful that during the COVID-19 situation our mission of keeping our workforce healthy to provide reliable and affordable electric service to our members was successful. As a fiscally healthy organization, we were able to extend very flexible payment arrangements over the last three months to members who had difficulty paying their bills. Now that our processes are returning to normal, we’re switching gears from payment arrangements and are now making additional funding from our Pennies from Heaven program available for bill payment assistance through local social service agencies in each county we serve. Visit our website for details.”
View SECO’s 12 Ways to Pay. Click “Contact” SECO Energy to ask questions about budget billing, MyWay PrePay, SmartHub or other payment options.
SECO Energy has allocated additional funding from the Pennies from Heaven program for bill payment assistance. The funds are administered through Florida 211 and local service agencies via the cooperative’s agreements with local United Way organizations.
SECO’s Pennies from Heaven program funds bill payment assistance for members each quarter. In the aftermath of the COVID-19 economic shutdown, SECO released funds for quarters two, three and four ahead of schedule so that local social service agencies can assist as many members in need as possible right now. More than $40,000 has been released for bill payment assistance and distributed to local social service agencies across the counties SECO serves.
It’s easy to apply for assistance. Social service agencies typically request a copy of a disconnect notice to provide bill payment assistance but SECO has asked the agencies who receive Pennies from Heaven funding to waive the requirement and allow the member to email, text or mail a screenshot from their online account in SmartHub on SECOEnergy.com. The screenshot must show the account number, service address and past due balance. Residential assistance is limited to $250 per member.
Members who need bill payment assistance can contact Florida 211 by calling or texting or by visiting 211.org to generate a request. To meet the demand from the thousands of members seeking bill payment assistance during the COVID-19 economic shutdown, SECO created an interactive map with an expanded list of local social service agencies that provide different types of assistance. Visit our Angel Funds page to find the map. To find an agency, insert the service address. Click on the nearby map pins in that county to view the types of assistance available, phone numbers and website addresses.
SECO responded with understanding and flexibility for members who have been affected by the economic downturn caused by the COVID-19 pandemic. The cooperative proactively waived late fees and extended payment arrangement timeframes for all members. Since early March, no SECO member has been disconnected for nonpayment, no SECO member has been charged a late fee and no SECO member has been denied a payment extension. It is time, however, to return to more normal operations and to require members who have accrued high balances to seek bill payment assistance.
Contactless employee engagement remains available through SECO’s Member Service Center drive-thrus, by email or phone or through social media. Employees in the field will continue to insist that members maintain social distance according to the Centers for Disease Control (CDC) guidelines. As part of the transition, the cooperative’s Member Service Centers reopen for walk-in business on June 1.
CEO Jim Duncan stated, “Cooperatives are founded on the principles of member ownership and a strong sense of community. Funding bill payment assistance through Florida 211, United Way organizations and our local service agencies will provide help to members who need it now. Electricity is an essential service, and we are thankful that SECO can provide financial relief to members in need through Pennies from Heaven funding during the aftereffects of the COVID-19 shutdown. The advancement of funding for bill payment assistance will help SECO return to normal billing and payment processes.”
Senior Consultant for Civic, Charitable and Government Affairs Kathy Judkins is grateful to the members who have enrolled in Pennies from Heaven. Judkins stated, “Thank you to our charitable members who contribute monthly to Pennies from Heaven. Now more than ever during this time of need, fostering a spirit of giving is so important. The Pennies from Heaven yearly contribution averages only $6 per member, which is a very small amount but goes a long way in the communities SECO serves. Please consider joining your fellow cooperative Pennies from Heaven donors.”
Members who would like to contribute to Pennies from Heaven can join SECO’s corporate citizenship initiative that rounds up members’ bills to the nearest dollar. The extra pennies are donated to Pennies from Heaven. Through the round up program and additional internal fundraising efforts, many SECO employees including CEO Jim Duncan also support the program to aid the communities served by SECO.
Pennies from Heaven makes a difference in the communities SECO serves one penny at a time. The funds are used for local worthy causes such as donating funds to local food banks and helping members with bill payment assistance. Members can also make a one-time donation to the program – contact SECO Energy for more information.
SECO Energy was informed late Tuesday afternoon that a SECO Energy warehouse administrative employee may have had an exposure to a Citrus County resident who has been tested for COVID-19 but results are not available. The employee serves in an administrative role with the cooperative and has limited contact with the public and other employees. The employee is asymptomatic and has been placed in quarantine as a precaution along with the employees with whom he was in contact.
The reliability of SECO’s electric service plays a critical role in SECO members’ health and wellbeing. To keep its employees healthy and ready to serve its members, the cooperative has made changes to mitigate health risks related to member and public interaction.
SECO Energy’s Sumterville headquarters and adjacent campus are temporarily closed to public access for any vendor or delivery without an approved appointment or scheduled delivery. SECO’s five Member Service Centers are equipped with counter-to-ceiling glass barriers for employee and member protection. As such, SECO has decided not to close any Member Service Centers at this time. SECO field personnel are practicing the Centers for Disease Control (CDC) recommended social distancing standard of maintaining a six-foot barrier with members. Employees and members are asked to use email and phone communication in lieu of in-person meetings whenever possible and to practice social distancing when in-person meetings are unavoidable.
Most importantly, SECO Energy activated its Emergency Response Plan (ERP) on March 9 in response to the Coronavirus situation. CEO Jim Duncan stated, “SECO Energy provides electricity which is an essential service in preserving public health and quality of life in today’s world. The cooperative’s ERP ensures it can maintain a 24/7 workforce, preserve SECO’s ability to maintain its electric system and provide an acceptable level of member service even in the face of employee impact with Coronavirus. Our members depend on us to provide reliable electric service, and that’s even more important as our largely senior demographic practices social distancing at home to remain healthy.”
Duncan continued, “SECO has proactively waived late payment fees, and we will allow additional payment arrangement time to members affected by the Coronavirus situation.” If a member has difficulty paying an electric bill during this declared emergency, it’s easy and private to request an automated payment arrangement through our new automated IVR phone system. Members can also log into SmartHub to request a payment arrangement online.
SECO has other ways to help members in need through a corporate citizenship initiative called Pennies from Heaven. The program helps fund local United Way chapters managed through Florida 211 for bill payment assistance for SECO members. Members who need assistance with utilities, food, and other household expenses are encouraged to contact 211.
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DO I HAVE YOUR PHONE NUMBER? In early July, the Colorado State University (CSU) Tropical Meteorology Project updated its 2019 Atlantic hurricane season forecast. CSU predicts six major hurricanes will develop before the end of the season. A major hurricane is categorized as a CAT 3, 4 or 5.
Peak hurricane season is typically in September. Are you ready? Does SECO have the ability to contact you? Have you updated your seldom-used landline number to your cell phone number if you use it primarily? If you call us during peak volume and the phone number doesn’t match an account, your service options may be limited.
How do you update or verify your contact information for account/billing purposes? The easiest way is to visit our homepage and log into SmartHub. Choose “My Profile” then “Update My Billing Address & Contact Information.” Make any necessary changes and choose “Save.” Or, you can email Customer Service. Include name, account number, service address, the last four of the member’s SSN and the updated contact information. You can also call us at (352) 793-3801 or contact us through Facebook private message or Twitter direct message.
Our StormCenter and outage notifications system houses separate contact information that conducts outbound, proactive communications and must be updated as well. Did you know StormCenter will send you an email, or voice message when an outage is detected at your service address? StormCenter will also notify you when the outage is restored as well as cause.
Members have expressed appreciation for the enhanced communications when we are working in your area. Using the StormCenter communications system, SECO notifies you of pre-planned outages, upgrades, tree trimming and system improvement projects scheduled to occur in your neighborhood.
To check your communications preferences, gather a recent bill to find your account number and zip code – you will need both. Then visit SECO Energy and choose StormCenter on the top menu. On the StormCenter page, select “Manage Notifications,” input your account number and zip code or the phone number on file and zip code associated with the account.
Determine your preferred notification whether its email, text or voice message or a combination, add the phone number or contact email. Set “do not disturb” times during the hours you don’t want to be notified. Select notifications for each account if you have multiple accounts.
As an incentive, view or update your contact information on both SmartHub and StormCenter and be entered twice into a drawing to win a $300 bill credit. If you don’t have online access, just call us or note your primary phone number on your payment coupon when paying your bill.
Good luck! The timeframe for the $300 SECO bill credit drawing runs to September 15. We’ll draw a winner on September 16. Stay in touch with SECO and update your contact information today.
Sincerely,
Jim Duncan
Chief Executive Officer
Paying your bill has never been easier! Whether it’s online, by phone or in person, SECO Energy offers 12 convenient ways to pay – most without convenience fees.
PAY ONLINE AT SMARTHUB – View and pay your bill, sign up for bank draft, enroll in eBill and compare energy usage by month or year.
PAY BY BANK DRAFT – Simplify your life – draft your monthly bill amount from a bank account of your choice. Register for bank draft with SmartHub.
PAY IN PERSON – Member Service Centers are located in Eustis, Groveland, Sumterville, Ocala and Inverness with walk-in and drive-thru facilities.
PAY AT A KIOSK – Available 24 hours a day, seven days a week at all Member Service Centers. Kiosks accept cash and most credit cards.
PAY BY PHONE – 1-(877) 371-9382, 24 hours a day, seven days a week. Pay by Visa, MasterCard, Discover, AMEX, debit card or electronic check.
PAY NOW – Pay instantly with just your account number and form of payment through SmartHub – no registration required.
PAY BY MAIL – SECO Energy (Dept # 3035), PO Box 850001, Orlando, FL 32885-3035
MYWAY PREPAY – Pay for energy before you use it with MyWay PrePay. View daily usage and receive phone or text notifications.
FIDELITY EXPRESS – Locations accept cash, check or money orders. $1.50 processing fee. Not recommended for MyWay PrePay members.
MONEYGRAM – Available at many convenient retail locations. MoneyGram is available for MyWay PrePay enrolled members. $1.50 processing fee.
WESTERN UNION – In-person payments received in real time. Convenience fee is $1.50. Maximum amount per transaction is $1,000.
BUDGET BILLING – Levels out bills by averaging most recent 12 months usage. Debit/credit balances accumulate based on seasonal usage.
StormCenter is available on your smartphone or tablet 24 hours a day, seven days a week. Bookmark your address on the outage map, view the weather radar, find crew status, outage cause and estimated restoration time. Report a new outage, check the status of an existing outage, manage your communication preferences (email, text or voice message), report an area light outage or contact us.
MARK BOWLING – T&D LINE SUPERVISOR/ACTING DISTRIBUTION SUPERINTENDENT
LENGTH OF SERVICE – 30 YEARS
“WE LOVE OUR PEOPLE.” SECO Champion Mark Bowling is a T&D Line Supervisor who is currently serving on a rotational assignment as a Distribution Superintendent in the Groveland office. In his Supervisor role, Mark oversees the field crews that respond to outages, construct line and complete work requests in south Lake County. Mark’s family members are life-long residents of Lake County, and he is proud that his children attend the same schools he did growing up. The family enjoys football and baseball games and his children play school sports. Living in Lake County, Mark’s restoration work after the deadly 2007 Groundhog Day tornadoes was especially emotional. He remembers consoling SECO members whose homes were blown away by the destructive tornadoes. Mark describes his crew as “a good group of guys who are dedicated to SECO Energy, the community and safety.”
CALLING ALL CREATIVE KIDDOS – Enter the SECO Energy Kids’ Calendar Coloring Contest. We are looking for 13 creative, colorful drawings depicting Electrical Safety or Energy Efficiency in a fun way to publish in our 2020 SECO Energy Calendar! The 13 chosen artists will have their artwork, photo and name published in next year’s calendar. Even better, the winners will each receive a $100 prize. The artwork submission form is available online look for Calendar Coloring Contest on our Contact Us page. Print the submission form and include it with the artwork. Mail submissions to: SECO Energy P.O. Box 301 Sumterville, FL 33585-0301 or drop it off at one of our five Member Service Centers.
To be eligible, the child must be between the ages of 5 and 12 and live in a home served by SECO Energy. Artwork submissions must be received by September 30, 2019.
