SECO News – Page 7 – SECO Energy

SECO News, July 2020

Duncan’s Digest – Marion Oaks Substation Rebuild

In the December 2019 edition of SECO News, I shared an overview of our $55 million 2020 construction work plan. I want to share an exciting project from the plan that is currently in progress.

Recently, crews and contractors have begun the Marion Oaks substation rebuild in Marion County on County Road 484 about two miles west of Interstate 75.

The new, massive Florida Crossroads Commerce Park is the main reason for the substation rebuild. The Park is undoubtedly a boon for Marion County, boosting the economy, increasing the tax base and bringing in new jobs. In Phase I, Dollar Tree will open a 500,000-square-foot distribution center that will employ 200 people. In fact, they’re already hiring. In Phase II, another 1.2-million-square-feet will be built and bring another 500 jobs to the area. Just the Dollar Tree portion of capital investment in the Florida Crossroads Commerce Park is upward of $200 million.

Rebuilding the Marion Oaks substation is necessary to serve this new commerce area, and because the county says that Marion Oaks’ population could quadruple in the next two decades, the substation must meet growing residential demand as well. The rebuild will increase reliability and meet demand in southwest Marion County.

The current Marion Oaks substation sits on half an acre and is almost forty years old. The cost to build the sub in 1982 was $540,000. The substation was upgraded within the last decade to include a 28 Mega Volt Amp (MVA) power transformer. The original substation has four feeder lines and serves less than 5,000 SECO members.

The price tag for the construction of the new ultramodern Marion Oaks substation is $5.6 million. This substation is being built on a five-acre tract and has the potential to serve 20,000 to 30,000 members. The plan is to construct the sub with ten feeder bays, with eight feeders energized initially and two as spares for future use. The construction plan includes two new 37 MVA power transformers and a new control house. Once this construction is complete, the original substation will be leveled.

Substations transform high voltage electricity from transmission lines to low voltage electricity that travels through feeder distribution lines to power homes and businesses. The new Marion Oaks substation’s incoming transmission high side will include a ring bus that will provide better reliability for all members served by the sub. The Duke Energy 69kV Ross Prairie transmission line serves the substation; however, a set of breakers at our Waterways and Summerglen substations will create a full loop with the new Marion Oaks sub. The circuit will pick up load from other transmission sources. If there is a fault on an incoming transmission line, members shouldn’t even see a blink.

On the distribution low side, a breaker ties two power transformer banks together. If one of the power transformers is interrupted, the relays are programmed with an auto-restore scheme that quickly reacts to pick up the load using a product called Schweitzer relays – which are state-of-the-art microprocessors. This relay scheme is so fast that members will only notice a short blink.

To reduce the environmental impact, we are installing new concrete retention areas at the new substation. If an oil leak is detected, the oil would be captured in the retention area instead of absorbing into the soil. The retention areas will be specially coated to prevent the oil soaking into the concrete.

Recently, crews finished the Federal substation expansion in Sumter County and completed the Ocala Park substation upgrade in Marion County. Next up after the Marion Oaks project is complete, significant updates are planned at the Inverness substation this autumn. Upgrades to the Astatula substation are coming in 2021.

The design and construction of reliable electric facilities have come a long way in recent years. Our investments in high-quality infrastructure ensure that the right thing happens when you flip the light switch, turn on the TV and adjust the thermostat. Visit SECOEnergy.com>Newsroom>System Improvement Map to see the enhancements coming to your area.

Sincerely,

Jim Duncan

Chief Executive Officer

2020 Scholarship Awardees

Congratulations to our 2020 SECO Energy Scholarship awardees! Each of the 12 awardees receive $3,000 in scholarship funds to further his or her education. Over the last two decades, your not-for-profit electric cooperative has awarded over $500,000 in scholarships to 300+ local students.

The 2020 SECO Scholarship awardees are:

TYLIN N. BARNARD – Ocala | West Port High School | Chemical Engineering

CHEYENNE DIAZ – Ocala | Vanguard High School | Manufacturing Processes/Mechanical Engineering

ISABELLA HERNANDEZ – Clermont | East Ridge High School | Engineering

ANIYA HOUSTON – Ocala | West Port High School | Quality Engineering

JOSEPH A. LACOURSE – Oxford | The Villages Charter High School | Engineering

CAMERON MACLEAN – Tavares | Tavares High School | Electrical Engineering

LUCAS MARDEN – Tavares | Tavares High School | Aerospace Engineering

STUART T. PALMER – Umatilla | Umatilla High School | Electrical Engineering

ALAYNA PHILLIPS – Wildwood | The Villages Charter High School | Business

MIGUEL SANTOS – Ocala | West Port High School | Business/Marketing

WILLIAM J. SIMMONS – Dunnellon | Dunnellon High School | Electrical Distribution Technology

ALEXANDER Q. WILLIAMS – Sorrento | Eustis High School | Biomedical Engineering

Advice from The Old Farmer’s Almanac

THE OLD FARMER’S ALMANAC IS READY WITH A FLORIDA WEATHER FORECAST FOR THE UPCOMING SUMMER AND EARLY AUTUMN. Summer will be slightly cooler and drier than usual. Watch out for the hottest temperatures in mid-July and mid-August. Look for a tropical storm threat July 23 to 25 and daily thunderstorms in August. Watch for a hurricane threat September 17 to 19 and a tropical storm threat October 19 to 21.

Need help creating a hurricane supply list for your family? Visit our Storm Preparation page for a list of hurricane essentials and a link to our Hurricane Handbook.

Protect Your Home’s Appliances with Surgeo

Sudden increases in voltage called power surges can damage or destroy your home’s appliances and sensitive electronics. Lightning is a common cause of surges, but falling trees, small animals, birds, or vehicles crashing into power poles create surges as well.

SECO Energy offers the Surge MitiGator™ as an extra layer of protection for your home’s appliances. Our meter-based surge arrester is designed to prevent unnecessary financial loss by reducing surges at the meter BEFORE they enter the home.

You can lease the MitiGator™ for only $5.95 plus tax with a $25 installation fee. For services greater than 200 amps, installation is $100. If you choose to purchase the Surge MitiGator, prices range from $349 to $399 plus tax — and installation is free.

Members should also purchase of point-of-use devices to protect sensitive electronics such as computers and televisions.

Take the bite out of damaging surges and spikes with SECO Energy’s Surge MitiGator™. Enroll online today.

EV Charger Winner

Congratulations to John J. Reyes, Jr. of Groveland who is the winner of the first SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving away one charger each month while supplies last. Text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner on our homepage.

While on our website, learn more about the benefits of electric vehicle ownership on our EV pages. You’ll find an EV savings calculator, information about CO2 reduction, EV and PHEV models and a nationwide charger-finder map.

Watch SECO News for next month’s charger winner.

Surge MitiGator™ Word Search

Members enrolled in SECO Energy’s Surge MitiGator™ are winning the surge protection game. For another chance to win, all members who are current Surge MitiGator™ enrollees as of August 14 are entered to win a Nest Learning Thermostat. Winner is chosen August 15.

Keep It Clear – We Work Here

Safety is SECO Energy’s most important core value, and our employees take safety seriously. We are committed to a safe working environment for all employees.

Members who live in areas with underground utilities often want to disguise transformers using fences, shrubs, potted plants or other lawn items. Obstructions such as these block access to transformers, meters and poles and are a safety hazard.

For the safety of SECO employees and contractors, keep the area surrounding our equipment clear. Obstructions create longer restoration times and an unsafe work zone. Learn more about safe access on our Keep It Clear page.

Go Green – Enroll in Ebill through SmartHub

Reduce your carbon footprint, limit your risk of identity theft and avoid wasting paper by enrolling in eBill instead of a traditional paper statement.

To enroll in eBill, log in to SmartHub. In SmartHub, choose “My Profile” and “Update My Paperless Settings.” Choose “on” for your Paperless setting.

It’s that easy. Instead of waiting on your bill to arrive by mail, you’ll receive an eBill via email much faster. With SmartHub, you can view your past usage, see payment history, enroll in bank draft and more.

Summer Energy Efficiency – Keep Your Cool

Looking for easy, low-cost energy-efficiency ideas that will help you reduce summer energy use? SECO has cool tips that won’t break the bank.

Air conditioning accounts for approximately 50 percent of your summer bill. SECO Energy and the Department of Energy (DOE) recommend setting your thermostat at 78. Lower the thermostat temperature and expect your cooling costs to increase 6 to 8 percent for each degree lower than 78. Want to feel cooler? Turn on a ceiling or floor fan. Fans make the room feel four degrees cooler than the room temperature. Fans cool people, not rooms, so only use them in occupied spaces.

Another way to stay cool this summer is to keep the heat out. Natural sunlight through windows and doors is the source of 76 percent of the heat that enters your home per the DOE. Reduce the amount of heat gain in rooms by using blinds or heavy curtains on windows. Check that the caulking, sealing or weather stripping on windows and doors is in good condition.

Fire up the grill to reduce the heat generated inside your home. Choose small appliances such as grills, crockpots, air fryers, toaster ovens or microwaves instead of your oven. These appliances reduce the amount of heat generated in your home and consume less energy. Consider replacing incandescent lightbulbs with LEDs as they use less power and produce less heat.

Visit SECOEnergy.com for more energy-saving advice. Try the Home Energy Assessment to conduct a full home energy audit online. Check out the Energy Estimator to find the estimated energy use and costs for each electronic and appliance in your home.

Read the full July 2020 SECO News online.

SECO News, June 2020

Duncan’s Digest – High Risk Hurricane Season

My background by trade is accounting and finance. I have a healthy belief in data analysis to project trends. The percentages below certainly get my attention and should grab yours as well.

The Department of Atmospheric Science at Colorado State University (CSU) published its Atlantic hurricane season forecast in April. These experts predict the 2020 Atlantic hurricane season will have above-normal activity. This includes the probability of major hurricanes (Category 3, 4 and 5) to make landfall along the U.S. coast and in the Caribbean based on historical and 2020 probability trackers.

Historically between 1878 and 2017, Florida had a 51% probability of a hurricane spinning into the state. The probability of a major hurricane was 21%. CSU’s probability tracker for 2020 reflects an increased chance of 68% of a hurricane affecting the state. The probability that at least one major hurricane will make Florida landfall is 31%.

For the Gulf Coast, the probability of at least one major hurricane making landfall is 44% which is above the historical average. For the U.S. east coast including Florida, the probability of at least one major hurricane making landfall this year is 45% which is also above average.

While these statistics are troubling, the fact is that living on the Florida peninsula surrounded by water, we are bound to feel the effects of tropical storms and hurricanes. Preparing before they happen is critical.

SECO Energy is StormReady and strongly encourages your family to practice hurricane preparedness. Our storm hardening efforts include replacing aging distribution poles, upgrading transmission poles from wood to concrete and trimming trees that encroach on power lines.

StormReady also includes our $1 million investment in our outage map, reporting tools, status checker and communications platform called StormCenter. Members can proactively enroll to receive outage communications through email, text, voice messages or all three.

StormCenter identifies the service locations affected by an outage and proactively sends a notification with the estimated restoration time, crew status and more. Once service is restored, you’ll receive a message that includes the outage cause if known. You can set do not disturb times if you don’t want to be called in the middle of the night about an outage or restoration. To choose notification preferences, visit StormCenter on the website and click on the Manage Notifications tab.

Reporting a new outage or checking the status of an existing outage with your smartphone or tablet is easy. Click “Report Outage” and enter the account holder’s last name and house number (or the account or phone number). Find the status of an existing outage on the Check Status tab.

Create a StormReady plan for your family that includes gathering emergency supplies, reading our Hurricane Handbook, enrolling in county alerts and saving your county Emergency Operations Center (EOC) number on your phone.

Prepare for the worst, hope and pray for the best and know that it is our privilege to serve as your energy provider.

Sincerely,

Jim Duncan

Chief Executive Officer

Generator Safety

Are you considering purchasing an in-home generator as a back-up power source during unexpected power outages? Know the difference between stationary and portable generators and learn safety tips that save lives.

Stationary generators are permanently affixed with an approved disconnect and transfer switch that isolates your home’s circuits from SECO Energy’s electric system. This isolation eliminates the risk of backfeeding onto utility lines. Installing a stationary generator is not a DIY project. Contact a licensed electrician.

Portable generators are more common than stationary. Portable generators use extension cords to plug desired appliances into the generator.

Generators emit deadly carbon monoxide (CO) gas that is odorless and colorless. The Centers for Disease Control and Prevention recommends installing a battery-operated CO detector in your home. Place the detector where the alarm will wake you up – just outside bedroom doorways is a good choice. Never run a generator outside an open window or in an enclosed area such as a garage. Also, never use a generator in the rain. You can be shocked or killed.

Always read your unit’s safety and instruction manual before operating. Visit our Generator Safety page for more safe operating tips and watch our video to learn how to size a generator correctly.

Winners’ Circle

Welcome ELECTRA as our new IVR virtual assistant. Thank you, members, for voting to help us name our newest SECO representative. ELECTRA assists with billing inquiries, outage reporting, checking the status of a current outage and automated payment arrangements.

ALL MEMBERS WHO VOTED WERE ENTERED TO WIN ONE OF FIVE GREAT PRIZES.

Winners:

$250 SECO BILL CREDIT – Amanda Robertson, Clermont

RING DOORBELL – Larry Bocharski, Deland

NEST LEARNING THERMOSTAT – Scott McConnell, Lake Panasoffkee

AMAZON ALEXA – John Halpin, Ocala

AMAZON FIRE TABLET – Warren Hammersla, The Villages

Congratulations winners!

Pennies from Heaven Count – Enroll Today

Thousands of SECO residential members and small business owners have been unable to pay their electric bills since the economic effect of COVID-19 hit. Can you help? Enroll in our Pennies from Heaven program to round up your monthly bill to the nearest dollar. The donated pennies fund bill payment assistance for SECO members. The average donation is $6 per year. Visit our Pennies from Heaven page to enroll. Members can also enroll through SmartHub. Choose “Bill & Pay” and click on “Pennies from Heaven.” You will need to accept the Terms & Conditions and click “Round bill to next dollar each month.”

If you prefer to make a one-time donation, send a check to SECO Energy, Attn: Corporate Communications, P.O. Box 301, Sumterville, FL 33585.

For members who have already enrolled, thank you for your generosity and your willingness to help your neighbors and communities. Your pennies make a difference in the lives of members in need. If you need help, text or call Florida 211 for resources in your area supported by SECO Pennies from Heaven funding.

EOC Contacts

AS PART OF YOUR FAMILY’S STORMREADY PLAN, sign up for emergency alerts from your local Emergency Operations Center (EOC). Visit your county’s EOC website for resources such as shelter information, storm planning, evacuation orders and more.

To enroll in your county’s emergency alerts, visit the Florida Disaster website. Enter the county or city and follow the enrollment link. Program your county’s number on your phone to have at your fingertips.

Citrus County EOC (352) 527-2106 or (352) 746-5470

Hernando County EOC (352) 754-4083 or (352) 754-4111

Lake County EOC (352) 343-9420

Levy County EOC (352) 486-5213

Marion County EOC (352) 369-8100

Pasco County EOC (727) 847-8137

Sumter County EOC (352) 689-4400

Hurricane Handbook

The SECO Energy Hurricane Handbook is your one-stop guide to being StormReady before, during and after a storm.

The Hurricane Handbook defines hurricane category strength, outlines our restoration priority and dispels the myth that SECO disconnects service in advance of an approaching storm. Before a storm arrives, bookmark both StormCenter and our Daily Restoration Plan map on your smartphone or tablet. Enroll in your county’s alert notifications at FloridaDisater.org. We’ve included a seven-day supply stock-up list for you and your pets and advice for members who require electricity for medical equipment. Back-up generation is critical for these special needs members.

What to do during a storm? Hunker down and stay informed. Remain indoors and prepare to wait out the weather safely. SECO Energy crews are dispatched to begin restoration only after winds are under 35 mph. Read about the difference between a tornado watch versus a warning. Read the sections on Electric System 101 and Generator Safety.

Assess your home or business to make sure it’s safe before you return. If you experience damage, turn off your main breaker if it is safe to do so. If appliances are wet, turn off each appliance’s breaker and then unplug. Check our above ground and underground service diagrams to assess electric damage and know when to call an electrician for repairs.

Focus on your family’s safety by heeding storm watches and warnings. Stock up on hurricane essentials – buy early. When a storm approaches supplies sell out quickly.

Read the full June 2020 SECO News online.

SECO News, May 2020

Duncan’s Digest – Choose EV and Plug In To Win!

Florida is quickly emerging as a leader in electric vehicle (EV) sales. In early March, the Florida House passed Senate Bill 7018 that paves the way for the Florida Department of Transportation to work with the Florida Public Service Commission, Office of Energy and others to develop plans to expand EV infrastructure across the state.

According to the Alternative Fuels Data Center at energy.gov, Florida has the third-highest number of EVs in the United States.

Earlier this year we surveyed about 100,000 SECO members to gauge interest in electric vehicles. The results were interesting. Five percent of SECO members already own an EV. Thirty-four percent indicate an interest in purchasing an EV in the future. Of those with interest, forty percent have not yet decided on a brand or model. Surprisingly, forty-two percent of those who aren’t even interested in owning an EV believe SECO should promote and support the use of electric vehicles in our service area.

In response, we have developed a new electric vehicle section for our website. You’ll find an overview of EV models, ownership savings benefits, EV facts and information on how electric vehicles can help you reduce your carbon footprint.

Use the savings calculator to compute the amount of money you would save on gasoline by purchasing an EV. Input the number of miles you drive in a year and the savings calculator will provide you with the amount you can save versus charging your vehicle and filling up with gas.

You’ll also find information about charging your EV. For efficiency and quick charging, consider installing a Level 2 fast charger to charge your EV four to six times faster than a Level 1 charger. If you’re on the go, locate a charger across the country using the charger finder. We’ve also added information about IRS tax credits for EV purchase and the purchase of a Level 2 fast charger.

Interested in an EV and Level 2 charging? Enter to win a SECO Energy branded 50-amp JuiceBox Pro 40 Electric Vehicle Charger. This 9.6kW charger is UL listed with a 24-foot cable, a 5-year manufacturer warranty, built-in Wi-Fi and is 110-240VAC. We’ll choose one random winner each month starting June 15 while supplies last.

You have three ways to enter to win. Scan the QR code and click the link to enter. Text “EV” to (352) 320-4500, you’ll receive a link to enter. Or visit our Electric Vehicles page and choose Offers & Events or click the homepage banner. Installation not included. Winner must agree to terms and conditions.

Shift your EV interest into high gear – enter to win a JuiceBox EV charger and visit our website to learn if an electric vehicle is the right choice for you and your family.

Sincerely,

Jim Duncan

Chief Executive Officer

Pennies from Heaven

SECO’s Pennies from Heaven program helps change the lives of your fellow members – one penny at a time. Enroll today to round up your monthly bill to the nearest dollar and donate those pennies to the Angel Fund. The extra pennies are used to provide financial assistance in our local communities.

The funds can be used for local worthy causes or to help your fellow members with payment assistance. The funds are administered through local agencies that partner with Florida 211. Reach out via phone or text if you need assistance.

Our CEO Jim Duncan supports the Pennies from Heaven program and so do our employees. Employees, even those who are not members, donate funds to the program through internal fundraising efforts to provide support for our service area and members.

During the COVID-19 pandemic, we have received many new Pennies from Heaven enrollments. Members, we thank you for your generosity and willingness to help your fellow cooperative neighbors.

If you would like to donate your extra pennies, visit our Pennies from Heaven page to enroll.

298 Megawatts of Solar Coming Online

SECO Energy’s wholesale power provider Seminole Electric Cooperative, Inc. has contracted with Florida Renewable Partners (FRP) for 298 megawatts of solar generation to add to their fuel portfolio. FRP will construct four new photovoltaic (PV) solar sites that will provide solar power to Seminole’s nine member distribution electric cooperatives through purchased power agreements. These facilities are expected to be online in 2023 to serve SECO’s and other cooperatives’ members.

Move Over It’s the Law

Change lanes when you see flashing lights, or you may pay a hefty fine. Florida’s Move Over Law requires drivers to move over a lane when emergency, law enforcement, sanitation, utility service vehicles and tow trucks and wreckers are stopped on the shoulder.

If you can’t move over safely, slow down to a speed that is at least 20 miles per hour under the posted speed limit. Slow down and move over safely to protect defenseless workers and drivers stopped on the side of the road. Break the law and you’ll pay a fine, fees and incur points on your driving record.

Special Needs Registry

Atlantic hurricane season begins June 1. Prepare today – as we have seen locally and nationally with the COVID-19 pandemic, supplies sell out quickly. Don’t be left unprepared.

If you or a loved one who lives in your home has special needs, add your name to the Florida Special Needs Registry. The Registry was created to allow residents with special needs to receive assistance and valuable information about evacuation and shelter options. It also helps first responders and local emergency management officials determine shelter needs and disaster response. Providing this information could help save your life.

To register, visit the Florida Disaster website and select your county. You will receive periodic emails to verify that your information and needs are current.

Before storm season arrives, verify your contacts are up to date in StormCenter to receive outage communications. You can choose to receive an email, text or voice message or all three. Visit StormCenter to manage your notifications. “Like” SECO’s Facebook page and “follow” us on Twitter for updates on current outages, press releases and more.

Read the full May 2020 SECO News online.

SECO News, April 2020

Duncan’s Digest – Name the New IVR Virtual Assistant

I have exciting news to share. SECO’s new interactive voice response (IVR) phone system launched in early March. The system is available 24/7, is user-friendly and is a big leap forward in customer service technology.

The former phone system was in desperate need of an upgrade. With recent laws banning handheld phone use while driving, the new natural language IVR is a safer alternative and is easier to navigate.

The new IVR features a virtual assistant who uses natural language technology mimicking a real conversation. Previously manual tasks can now be completed virtually with full automation. Without pressing numbers on your keypad, you can report an outage, initiate a billing inquiry or make a payment arrangement at any time without speaking to a representative. Members can also log into SmartHub at SECOEnergy.com and request a payment arrangement.

Using the new IVR, you can check the status of an existing outage, learn the estimated restoration time and crew status. The IVR’s outage component functions much the same as the online StormCenter platform. Members who aren’t so tech-savvy will receive the same information and level of service as online members.

Another benefit of the virtual assistant is its call back feature. If you have tried to call us on Monday morning or the Tuesday after a holiday, you may have noticed longer hold times. With the virtual assistant, you can request a call back during normal business hours Monday through Friday from 8 a.m. to 7 p.m. This call back saves your place in the queue, and you don’t have to wait on hold. A future phase of the IVR will include virtual assistance with high usage inquiries, meter re-reads, new service connects, disconnects and transfers.

The virtual assistant is our newest SECO representative who can assist thousands of members simultaneously. This will come in handy during hurricane season when perhaps 100,000+ are without power at once like during Hurricane Irma.

We like our virtual assistant a lot and think she needs a name. I’m asking for your help and want to give you a chance to listen to the great features of the new IVR. Visit our Name the IVR page or click on the homepage banner. Play the four sample recordings of our new virtual assistant. Verify your account information and cast your vote for one of the name options:

1. Electra
2. Ernestine
3. Katie Kilowatt
4. SECO Elle
5. Trudy Transformer

Your entry places you in a drawing to win one of five great prizes: a $250 SECO bill credit, a Ring doorbell, a Nest Learning Thermostat, an Amazon Alexa and an Amazon fire tablet. Enter before May 15. We’ll announce our new virtual assistant’s name and contest winners in June SECO News.

This new system is indeed state-of-the-art technology and it came with a corresponding price tag. The good news is that it will pay for itself over the years as more members experience it firsthand and are willing to self-serve using the IVR. No employees will be displaced by the new technology. I encourage members to use it to their advantage and ours as a not-for-profit cooperative committed to affordable, reliable electric service for years to come.

Sincerely,

Jim Duncan

Chief Executive Officer

Right Tree, Right Place

What is green, creates oxygen and can help you reduce your annual energy costs? Trees, of course! Choosing the right tree to plant in the right place can help you reduce energy costs and reduce tree-related power outages.

Plant trees to the south, southwest or west side of structures to reduce cooling costs in the summer. Native Florida shade trees that grow well in Central Florida according to the University of Florida’s Institute of Food and Agricultural Sciences (UF/IFAS) are Florida elms and hophornbeam trees.

Block fall and winter winds by planting evergreens and shrubs on the north and west side of structures. UF/IFAS lists hollies, southern magnolias and sweetbay magnolias as native Floridian evergreen shade trees. For shrubs, choose azaleas, bottlebrush, Indian hawthorn, juniper, loropetalum or tea olive. Plant shrubs close to your home’s foundation to insulate against cold weather.

Trees growing too close to power lines can cause sparks, fires, power outages and shock hazards. Maintain a clear zone of 15 feet on each side of an overhead line. Before planting a tree, consider its mature height and its proximity to overhead power lines. Trees that grow to a mature height of 40 feet or higher should be planted at least 50 feet away from power lines. Small ornamental trees or shrubs that will not exceed 25 feet in height are best to be planted closer to lines, but outside the clear zone.

Advice from The Old Farmer’s Almanac

THE OLD FARMER’S ALMANAC lists April 1st and 2nd as well as the 27th through the 29th to turn April showers into May flowers by planting aboveground crops. For belowground crops, plant on April 9th and 10th or the 18th or 19th. Are you planning on spring cleaning? The best day to wash windows is the 20th through the 22nd. Clean your floors on either the 18th or 19th and paint on the 7th or 8th.

Safety Corner – Downed Line Dangers

Overhead power lines are a necessary component of SECO Energy’s electric system. Never touch an overhead line – even if the line is broken and on the ground after a storm. Always assume an overhead line is energized. Touching it could cause severe injury and even death.

Never lean a ladder against a power line or trim trees growing too close to lines. Warn children not to play on or near electric equipment. Do not allow children to fly kites or toy planes, climb trees or release balloons near power lines.

Use these tips to help keep you and your family safe from the risk of contacting an energized power line.

April – #SafeDiggingMonth

Spring’s warmer weather adds to-do items to your list. Before picking up a shovel to install a new fence, plant a garden or add landscaping or trees, contact 811 to locate the underground utilities on your property.

Florida law requires you to call 811 or go online before digging. The 811 service is free. April is #SafeDiggingMonth – remember to call 811 or visit Sunshine811.com before you dig!

Read the full April 2020 SECO News online.

SECO News, March 2020

Duncan’s Digest – SECO Energy’s 82nd Annual Meeting

Our 82nd Annual Meeting is Saturday, March 28, at 293 S. US Highway 301 in Sumterville. Registration opens at 8 a.m. and the Business Meeting begins at 10:30 a.m. The live prize drawing is held after the Business Meeting and wraps up around noon.

Even if you can’t attend, there are ways to win this year. All members are invited to vote on Annual Meeting business in advance. On the SECO Energy homepage, click on the VOTE banner and cast your vote prior to Thursday, March 26 at 5 p.m. for a chance to win a golf cart, gift cards, bill credits, tools, Nest thermostats, Apple TVs, air fryers, Instapots, Ring doorbells and other great prizes. See the complete prize list on page four.

If you do attend the March 28 meeting, you’ll enjoy a light breakfast and entertainment by Margo Rochelle & Rodeo Drive Band. Each registered member will receive our 2019 Annual Report, a special gift and an LED from our wholesale power provider Seminole Electric Cooperative.

This year, there are three ways to win. Members who attend the Annual Meeting are eligible for the door prize drawing that begins at the conclusion of the Business Meeting. If you RSVP online and attend the Meeting, you are entered into a drawing for a $300 bill credit. And again, there are great prizes for members who vote on Annual Meeting business by mail or online before March 26 at 5 p.m. Attendance is NOT required to win.

The grand prizes for Annual Meeting attendees are a refurbished 2010 Chevy Colorado 4X4, an electric golf cart, four cash prizes, bill credits, Kindles, Apple TVs, Ring doorbells, air fryers, Instapots and more. Turn to page four for a list of all prizes.

Even if you RSVP and vote in advance, you must register upon entrance to receive your ticket set for breakfast, gifts and the door prize drawing. For speedy registration, bring a copy of your bill. Photo ID is required. The prize ticket barrels are located just after Registration Tents. The map on the next page clearly marks the Stations.

Visit the Energy Showcase to learn more about energy efficiency, talk with energy-efficiency vendors and stop by Station 4 in the same tent for your free LED. Enjoy live music under the Pavilion and find a dance partner. Visit our electric vehicle (EV) show behind the Energy Showcase tent. EVs include brands like Tesla, Porsche, BMW, Chevy, Nissan, Honda and more.

You’ll find a variety of seating areas with sound and screens. We accommodate 3,600 in the covered Pavilion and another 2,000 in the grass areas. Picnic and high-top tables are first-come, first-served. You are welcome to bring your own picnic blankets or folding chairs.

To vote electronically and/or RSVP, click on the homepage banner. Follow the instructions to view and vote on the Board-recommended Bylaws Revision and the 2019 Annual Meeting Minutes.

To vote and/or RSVP by mail, follow the instructions in the Official Annual Meeting Notice included with billing statements mailed February 14 through March 13. You can drop off your ballot at a Member Service Center or enclose with your payment. To be counted for advance voting, all mail and electronic votes must be received by 5 p.m. on Thursday, March 26.

Don’t forget to “like” SECO Energy’s Facebook page and post a selfie during the event. All members who interact on Facebook during the meeting are entered into a drawing to win a $300 SECO bill credit. You must be present during the live door prize drawing to win.

On behalf of myself, the Board of Trustees and all SECO employees, we look forward to hosting our 82nd Annual Meeting on March 28 and seeing you there.

Sincerely,

Jim Duncan

Chief Executive Officer

Read the full 2020 March SECO News online.

SECO News, February 2020

Duncan’s Digest – Solar & Battery Project Pilot

SECO Energy’s Engineering department recently embarked on a solar and battery energy storage pilot project. If you travel County Road 470 near our Sumterville headquarters, you may have noticed the new 6,000-watt solar array installed just outside the fence on the southeast corner of our Sumterville substation.

The goal of the project is to learn more about solar arrays, battery storage and how battery-stored energy feeds back into our system. This knowledge will also prepare SECO employees assisting members who are interested in solar and battery storage investments at their homes or businesses.

We contracted with local solar array vendor Solar Trek to construct the 6,000-watt ground-mounted solar array and battery storage system. The panels are positioned to face south for maximum sun exposure.

The array was built to offset the utility-supplied power that is required to serve the load in the substation’s switchgear enclosure. You can see the solar array from the road, but the energy storage batteries are housed in a cabinet outside of the substation switchgear.

Solar systems – whether installed residentially or commercially – produce energy from the sun in the form of direct current (DC). Inverters are installed on each solar panel to convert the DC power produced by the panels to alternating current (AC) that is usable in homes and businesses.

The solar panels will produce an anticipated average of 25 kilowatt-hours (kWh) per day or approximately 750 kWh per month. Each panel is connected to a micro-inverter that maximizes efficiency by converting DC to AC power at the panel. The battery storage is configured for charge by the solar system.

This stored energy is released onto SECO’s electric system twice per day, at 9 a.m. and before 6 p.m.

The pilot project offers a variety of data for SECO’s Engineering staff to collect and study. SECO will measure the amount of AC power produced by the panels and the amount of energy the battery inverters will use to convert AC to DC then back to AC voltage. Also, SECO will assess the amount of energy required to charge the batteries and how much energy the battery inverter uses to convert DC to AC voltage.

Ultimately, we will monitor the collected data to compare the costs and benefits of energy storage and the impact of possible investments in future large-scale solar enterprises.

Sincerely,

Jim Duncan

Chief Executive Officer

SECO Champion – Surgeo The Surge MitiGator™

Length of Warranty: 15 Years

Power surges are sudden, powerful increases in voltage that can damage or destroy household appliances and sensitive electronics. The common cause of power surges is lightning, but small animals, trees, birds or vehicles crashing into SECO Energy poles or lines also cause surges.

For just pennies a day, SECO’s Surge MitiGator™ helps take the bite out of damaging power surges and spikes that can occur at your home. The Surge MitiGator™ is installed at the electric meter to help prevent high voltage spikes and surges from entering your home and sending voltage into your large appliances.

Sign up online before March 31 and receive $25 off installation. Lease the Surge MitiGator™ for only $5.95 per month plus tax with free installation for 200-amp residential services. For services over 200 amps, installation is reduced to $75. Or you can purchase the protection for $349 to $399 with free installation for online enrollments.

This valuable protection is “Made in the USA” and includes a beastly warranty. Sign up for the Surge MitiGator™ protection online to receive $25 off installation.

Advice from The Old Farmer’s Almanac

FEBRUARY IS THE MONTH OF LOVE! Are you planning a wedding? The Old Farmer’s Almanac has chosen the best days to get married in February 2020 are 12th and 13th just in time for Valentine’s Day on the 14th. Take your new spouse on a honeymoon camping trip on the 16th and 17th. Thinking of buying a new home? The best days to buy are the 2nd and the 7th. If you are selling a home, the best days to sell are the 28th and 29th. The best days to ask for a loan are the 11th and the 15th.

Area Light Out?

SECO Energy’s online StormCenter outage reporting and communications platform also includes LightFinder – our easy, convenient area light outage reporting tool. Use LightFinder to report area light malfunctions including a light outage, a day burner, flickering light or another issue.

LightFinder is available 24/7 at SECOEnergy.com > StormCenter. Choose the LightFinder tile. In the search bar, find the area light by entering the pole number or near address to locate. An icon represents each SECO-served area light. Click on the icon to report the light malfunction. Review the light’s details and add comments if needed. Include your email address in the submission to receive updates about the light’s repair status.

A green light icon indicates there is no known area light issue. When an area light trouble ticket is issued, the icon turns red. Lights represented by an orange icon have been repaired in the last 24 hours. Member-owned lights are shown as a blue icon and inactive lights are indicated by a gray icon.

SECO repairs most area light issues in less than 24 hours.

Energy Estimator

Are you interested in determining the energy use per kilowatt-hour (kWh) of the electronics and appliances in your home? Our online Energy Estimator calculates the amount of energy and associated cost.

With spring around the corner, are you thinking of adding a new hot tub, buying an electric golf cart/car or building a new swimming pool? Use the Energy Estimator for an estimate of how your energy usage and costs may change.

To use the Estimator, gather information about your home’s electronics’ wattage and hours per day usage. Don’t forget about water heating, refrigeration, laundry, cooking, lighting and miscellaneous electronics. The Energy Estimator will break down the energy costs for each item annually and monthly. Calculations are based on 1,000 kWh usage with SECO’s current Power Cost Adjustment (PCA/Hot Bucks) credit applied.

Explore the Energy Estimator tool online. Input the wattage and daily hours used for each electronic and appliance in your home. To receive energy-savings suggestions via email, provide your email address and submit.

Read the full February 2020 SECO News online.

SECO News, January 2020

Duncan’s Digest – 2020 SECO Scholarship Program

Your SECO Energy Board of Trustees recently approved our 2020 SECO Scholarship Program. A total of $36,000 is available for 12 recipients to receive $3,000 each.

This year we are adjusting the eligibility requirements to better align with our corporate goals. The focus of the scholarship program is shifting to a recruitment tool to spark an interest in energy industry careers. Our goal is to attract local students who want to come to SECO Energy for internship opportunities during breaks and begin their careers with us after graduation.

The U.S. Department of Energy (DOE) reports that almost 2 million people are employed in jobs related to electric power generation and fuels. In that group, nearly half a million people are employed in jobs directly related to electric power generation, transmission and distribution.

The DOE also reports the number of jobs in the energy sector is increasing – thus the demand for a skilled workforce follows. New careers are evolving that focus on renewable energy, natural gas and information and communications technology. But the energy industry workforce is aging. Almost thirty percent of energy industry employees are on the cusp of retirement or between the ages of 51 and 60. Furthermore, thirty-three percent of energy industry workers are between the ages of 41 and 50.

An aging workforce and the need for employees interested in highly-skilled careers in the energy industry are driving the eligibility change in SECO’s 2020 Scholarship Program.

To be eligible to apply, the student must be interested in pursuing a career in the energy sector. The student must be a graduating senior who lives in a home served by SECO Energy. Awardees must be enrolled full-time in an accredited Florida college, university or vocational/ technical school by the end of 2020. Students should also be pursuing a degree or certification in technology, engineering, math or business.

Applications are available beginning January 2, 2020 online. For those without Internet access, applications are also available in all Member Service Centers. The application must be received in our corporate offices on or before Friday, March 27, 2020.

If you have questions about the scholarship program, email Communications. Or you can call and visit with Eneida Robaina in the Corporate Communications group. Eneida manages the scholarship program and is also this month’s SECO Champion. Read about her next and watch her video on YouTube.

In addition to transforming into a viable recruiting tool, our Scholarship Program embraces two of the seven cooperative principles observed by SECO: Concern for Community and Education, Training and Information. I wish our applicants the best and look forward to meeting our scholarship winners at the awards banquet on May 18, 2020.

Sincerely,

Jim Duncan

Chief Executive Officer

SECO Champion – Eneida Robaina

Length of Service: 10 Years

“MY FAMILY IS SUPPORTIVE WHEN DUTY CALLS.” Eneida Robaina is a Senior Staff Assistant in Corporate Communications. Eneida also coordinates SECO’s Scholarship Program and has implemented the program changes to cultivate our future workforce. Eneida organizes the applications, answers scholarship inquiries and arranges the yearly awards banquet for recipients and their families.

Eneida moved to Sumterville from South Florida in 2001 with her family. She is a world traveler and also enjoys spending weekends on the family boat. Her family is understanding when Eneida works long hours or overnights in her role in the Emergency Restoration Plan during major weather events like Hurricane Irma. Eneida believes she is incredibly fortunate to work at SECO and is proud to represent a utility that truly puts its members first. Eneida is a SECO employee and a member, too.

Advice from The Old Farmer’s Almanac

HAPPY NEW YEAR! Many of us ring in the new year with a list of resolutions. The Old Farmer’s Almanac offers guidance on the best date in January 2020 to begin some of the most popular resolutions. The best day to quit smoking is January 6 or 11. Best day to color your hair on January 4 – 6, straighten your hair is January 20 or 21 or wait until January 24 – 26 for a new perm. Start your diet on January 14 or 19 and travel for pleasure on January 11 or 12 – before starting your New Year diet!

Winter Heating – Wood-Burning Fireplaces

During winter months, will a wood-burning fireplace heat your home more efficiently than your HVAC unit? SECO’s Energy Services experts report it’s not likely.

A wood-burning fireplace pulls oxygen and heat from other areas in your home. As much as 30 percent of that heat goes up the chimney creating a drop in your home’s temperature. When the temperature drops, your HVAC unit cycles more frequently.

To increase fireplace efficiency, consider installing glass doors or a fireback. Doors will serve as a barrier that reduces the amount of warm indoor air that escapes through the chimney. In the summer, glass doors will help prevent warm outside air from entering your home through the chimney. A fireback is an iron or steel often decorative plate that is installed at the back of the fireplace. Not only does this protect the fireplace masonry, it absorbs the heat and reflects it into the room.

Your best bet for fireplace energy efficiency is to not use the fireplace in conjunction with your HVAC unit. The glow from a wood-burning fire adds a lovely ambiance to a room and is perfect for times when it is only a little chilly.

Safety Corner – Kids’ Electrical Safety Tips

Children are innately curious and enjoy learning about the word they live in. Teach children and grandchildren to be cautious around energized equipment inside and outside the home.

Install outlet protectors in rooms where children can reach electrical outlets. Children and adults can be shocked or injured by placing foreign objects in outlets. Teach children to never operate appliances without a responsible adult present. Water and electricity don’t mix – never place electronics near water.

Inspect trees where children are playing to ensure that branches are far away from overhead power lines. Do not let children climb trees growing close to electric lines. Never touch outdoor wires with any part of your body, toys or other objects. Keep kites, balloons, drones and toy planes away from poles and wires. Children should never be allowed to play near substations or underground transformers.

Find more electrical safety tips on our electrical safety page.

Read the full January 2020 SECO News online.

SECO News, December 2019

Duncan’s Digest – 2020 Outlook – Rising Costs

The costs of virtually everything required to operate a modern electrical system are increasing rapidly. Our 2020 outlook is a mix of good and bad news. The good news is wholesale power costs are stable, so we’re able to apply a higher, member-favorable Power Cost Adjustment (PCA aka Hot Bucks) credit to your bills starting January 1. The bad news is the customer charge component for both residential and certain commercial members is increasing. The residential increase is 17 cents a day and the commercial customer and demand charge increases vary by rate type.

SECO’s mission is to construct, maintain and restore the electric system. We construct new facilities to meet growth demands. We upgrade and maintain the electric system to prevent outages. When an outage occurs, we restore as quickly as possible. Unfortunately, the costs associated with our three mission-critical focuses are rising at an alarming rate.

The 2020 construction work plan tops $55 million to construct new and upgrade existing infrastructure. Tree trimming, storm hardening and system maintenance work is performed largely by contract labor.

Construction and maintenance costs are rising by a whopping 25 percent in 2020. The job market is tight and contractors who perform system reliability maintenance are paying higher wages to keep workers on their payroll. This isn’t just a Florida utility phenomenon – it’s happening nationwide and was spurred when California utility PG&E was court ordered to significantly beef up their tree trimming and system maintenance programs to reduce fire risk. Florida lost a significant amount of its utility-related contract labor workforce to California and we are paying the price despite a booming economy.

SECO Energy is experiencing systemwide growth. Every part of our service territory requires infrastructure additions, system upgrades, storm hardening, tree trimming or communications improvements whether you live north, south, east or west of our headquarters.

You may be wondering why the financial benefit of customer growth isn’t covering rising costs, and it’s a valid question. The answer lies in the low average residential member’s energy consumption. In our service area, the average kilowatt hour (kWh) monthly consumption today is 1,037. This average consumption is much lower than our cooperative peers due to the growing Central Florida trend of energy efficient homes and businesses, use of natural gas appliances, and a strong increase in solar installations. Low energy consumption equals a lower monthly bill – that is good for our members. Less energy consumption and use of solar are also good for the environment. So, what’s the downside?

There are significant financial challenges to low kWh sales, even for a not-for-profit electric provider in a growth environment. We must adjust the monthly customer charge that is collected to cover the costs associated with the delivery of power and system reliability maintenance.

A recent cost of service study indicates that the cost of delivering power and maintaining infrastructure in the residential sector is nearly $35 a month. Currently, we apply an average residential customer charge of $25 a month (83 cents a day). We are bridging that gap by increasing this customer charge by 17 cents a day. Commercial account customer and demand charge increases vary based on the cost of service study. Those adjustments are detailed in our rate tariff online. These collective increases will raise total revenue by about 3.5 percent.

We have tightened our corporate belts to carefully monitor controllable expenses while striving to maintain system reliability, but as I mentioned previously and as you can see on the 2020 Project Map, new construction, upgrades and maintenance are required across our entire service territory.

In response to growth and to preserve reliability, we must build new substations, add power transformers at existing substations, upgrade voltage and conductor and convert critical overhead facilities to underground. The work plan includes building new communication towers, upgrading our radio system and installing fiber-optic cable and microwave backhaul for automated communications that facilitate faster outage restoration. To storm harden, we must support an aggressive pole replacement and vegetation management program systemwide. All of these components play critical roles in the delivery of reliable power and speedy restoration in the event of an outage.

The bottom line is that none of us like having to increase the customer charge, but it is quite necessary to ensure continued service reliability. At the same time, we are pleased that stable fuel costs are allowing a larger Hot Bucks Credit (PCA) that will offset most or all of the increase depending on your respective usage level. These changes reflect the difficult balance between affordability and reliability.

Sincerely,

Jim Duncan

Chief Executive Officer

Each year, SECO Energy employees participate in an employee-funded United Way Pledge Drive. Our employees understand that local community support is needed year-round and not only during the Christmas season.

The 2020 United Way Pledge Drive was an amazing success. SECO employees pledged $70,316 to United Way agencies in ten local counties. This total increased almost seven percent over 2019.

Citrus, Lake, Marion and Sumter Counties are where the bulk of our employees live and received the highest dollar amounts in donations. The breakdown by county is:

Citrus: $7,799
Lake: $14,316
Marion: $23,002
Sumter: $21,559
Other Counties (Hernando, Levy, Orange, Pasco, Polk, Volusia): $3,640

Join us in United Way’s mission to improve lives by mobilizing the caring power of communities to advance the common good. To donate or volunteer, visit United Way online.

December 2019 SECO News Champion Kathy Judkins

Kathy Judkins – Senior Consultant for Civic, Charitable & Government Relations

Length of Service: 12 Years

“SECO IS COMMUNITY FOCUSED.” Kathy Judkins, Sr. Consultant for Civic, Charitable & Government Relations is a fourth-generation Floridian residing in Marion County. Her role with SECO Energy focuses on the cooperative principle of Concern for Community. Kathy manages annual SECO employee-giving campaigns and is excited that SECO is nearing the $1 million United Way contribution mark in the coming year. Kathy is honored to give hope to members in our service territory through SECO employee contributions to United Way. She also manages the Toys for Tots campaign companywide and is proud of SECO employees’ efforts to bring joy to children in our service territory on Christmas. Kathy also develops relationships with State Legislators and U.S. Congress members in Washington, D.C., to engage on issues related to the energy industry that could affect SECO’s ability to provide affordable, reliable service to our members.

December 2019 SECO News Relay For Life

SECO Energy and our employees are long-time sponsors of Relay For Life events that support the American Cancer Society. Our superhero employees participated in the Sumter County Relay For Life event on Saturday, November 2. The SECO team’s theme was “Superheroes Finish The Fight.”

In 2019, SECO raised $25,655 for the American Cancer Society to support cancer research, patients and caregivers and to fight for a cure.

Learn more about Relay For Life or donate to the American Cancer Society online.

December 2019 SECO News Toys for Tots drive

SECO Energy and our employees are Making A Difference at Christmas by donating toys for local children through our Annual Marine Toys for Tots collection drive. Members also joined in the gift-giving by adding new, unwrapped toys in the donation boxes at our five Member Service Centers.

Toys donated through Toys for Tots are delivered to local children. The donated toys remain in our local communities. For many children, toys donated by our generous employees and members will be the only gifts under the Christmas tree.

SECO employees rallied to pack Santa’s sleigh by donating over 60 bicycles and tricycles for local children, along with hundreds of other gifts. New this year, SECO’s member-funded Pennies from Heaven program matched this number with additional bike purchases. It’s clear that our employees enjoy playing Santa for local children through
Toys for Tots.

Thank you to our generous employees and members who are willing to share their Christmas joy and spirit with others. Making A Difference at Christmas brings happiness to children across our area.

December 2019 SECO News Pennies from Heaven

December is the month of giving, goodwill and cheer. Keep the Christmas spirit alive in the new year by joining SECO Energy’s Pennies from Heaven program. By joining Pennies from Heaven, SECO rounds up your bill to the nearest dollar and donates those pennies to charitable causes in the communities we serve.

The small change donated through Pennies from Heaven supports financial assistance to worthy causes in our service area. Requests for Angel Fund bill payment assistance are administered through several area agencies by calling 211 or visiting 211 online.

This year, we are excited to announce that Pennies from Heaven will purchase bicycles and tricycles to match the number donated by SECO employees! Thus far, employees donated over 60 bikes and trikes and SECO will double the amount. This means hundreds of local children will get their Christmas wish of a new bike courtesy of SECO employees and SECO members who donate to Pennies from Heaven.

Enroll in Pennies from Heaven to put your extra pennies to good use in charitable causes in our communities. Just a few cents every month can change lives. Learn more about the program or enroll online.

Thank you and Merry Christmas!

Read the full December 2019 SECO News online.

SECO News, November 2019

Money doesn’t grow on trees and pigs don’t fly, but you can take your Capital Credits return to the bank. This month, SECO Energy is making you and your wallet a little happier. During its October meeting, SECO’s Board of Trustees approved a Capital Credits return (retirement) of $3.5 million to current and former members. Look for your 2019 Capital Credits retirement on your November bill just in time for the holiday season.

As a member of a not-for-profit electric utility, you along with your fellow 200,000+ SECO members own a portion of the cooperative’s equity. Your membership brings home the bacon through energy purchases that build patronage capital. Ownership is defined through the annual process of allocating each member’s share of the co-op’s margins from the prior year. The annual amounts for each member who purchases electric service during the year are referred to as Capital Credit allocations.

Capital Credits are the accumulation of all prior year’s revenue after the co-op’s operating costs and expenses are paid. These credits are allocated on a pro-rata basis to each SECO Energy member’s account as Capital Credits. Annually, SECO examines the financial position of the cooperative and makes a recommendation to the Board of Trustees on the “retirement” of Capital Credits. This year’s $3.5 million retirement means that a portion of the cooperative’s equity is being returned to current and former members. That number is a lower retirement than in years past, as the cost of delivering power to new members and maintaining our existing infrastructure is rising faster than our revenue.

Each current member who receives a 2019 Capital Credits retirement will see the retirement amount on the November billing statement listed as a line item labeled “Capital Credits Ret.” Commercial members with retirements over $1,000 will receive a check. If you move out of SECO’s service area, keep your mailing address updated so we can send future Capital Credit retirements your way.

SECO Energy was founded as Sumter Electric Cooperative, Inc. in 1938 and has retired more than $66.8 million to current and former members as a tangible benefit of the cooperative business model.

Sincerely,

Jim Duncan

Chief Executive Officer

SECO Energy and its ever-generous employees support the Marine Toys for Tots drives in the communities we serve. SECO’s five Member Service Centers in Eustis, Groveland, Inverness, Ocala and Sumterville are available as public drop-off locations for Toys for Tots.

This year, members can partner with SECO Energy to bring a smile to a child on Christmas day. Visit a Member Service Center to drop off new, unwrapped toys for the Toys for Tots donation box. Toys are collected by local Toys for Tots volunteers in each county and donated locally.

Toys for Tots is a top-rated charity. Since 1947, its mission is to deliver toys, books and other gifts to less fortunate children. Over 97% of cash donations directly support that mission. The remaining 3% is spent on fundraising expenses. No donation dollars are spent on salaries or other manpower. Toys for Tots volunteers collect and deliver the donations received. You can donate to Toys for Tots with confidence that your donation will go straight into the hands of a local child.

In 2018, SECO employees donated more than a hundred bicycles and tricycles, as well as hundreds of toys to make a difference in the lives of local children who live in the communities we serve.

Learn more about the Marine Toys for Tots Program online. Find a SECO Energy Member Service Center.

Protect your home from power surges by investing in SECO Energy’s Surge MitiGator™. Power surges are sudden, powerful increases in voltage that can damage or destroy your household appliances and electronics. Surges are caused by lightning, trees, small animals, birds and vehicle accidents involving energized facilities.

SECO’s Surge MitiGator™ is “Made in the USA” and is built to chomp down on surges and spikes. The MitiGator™ is available for just a few cents per day at a lease rate of $5.95 per month, plus tax, conveniently added to your monthly bill. Installation for standard residential 200-amp service is $25. For residential services greater than 200-amps installation is $100.

You can opt to purchase the product for $349 to $399 plus tax. The installation fee is waived when purchasing the MitiGator™.

The Surge MitiGator™ is an arrestor that is installed behind the meter. Your protection against surges and spikes begins at the meter but SECO encourages members to plug all sensitive electronics into point-of-use surge protection devices. Point-of-use devices can be purchased at your local hardware or big-box store.

Visit our Surge MitiGator™ page today to enroll and to learn more about how you can protect your home’s appliances from surges.

Fall for Energy Efficiency November 2019 SECO News

According to the Old Farmer’s Almanac, November and December temperatures will average in the mid-60s. Winter is forecast to be mild with the coldest temperatures arriving in February. A well-functioning HVAC runs more efficiently and helps you lower your energy use when cooling or heating your home.

Inspecting your HVAC system is not a do-it-yourself job. Hire an experienced, licensed HVAC technician to test the unit’s voltage and electrical components. The tech should also lubricate moving parts, check the filter, measure refrigerant pressure, check electrical connections and test the safety controls. Ensure the tech inspects the drain system, tests the thermostat settings, airflow and more if your unit is problematic. Buyer beware – do your homework, obtain three quotes for the inspection service, read Google reviews and Better Business Bureau reviews. Most important if the price sounds too good to be true it probably is.

Change your air filter according to the HVAC manufacturer’s schedule or once a month. A clean air filter is the first step in helping your HVAC run efficiently.

Don’t leave energy efficiency out in the cold. Schedule an HVAC inspection with a qualified technician before the temperature drops. Preventative maintenance on your system will allow you to enjoy the winter weather from the comfort of your home and save you from the shock of a high repair bill.

Read the full November 2019 SECO News online.

SECO News, October 2019

Duncan’s Digest Keep It Clear – We Work Here

At SECO Energy we take pride in our expertly designed and well-maintained electric system that provides reliable power to almost 210,000 homes and businesses in our service territory. As the fastest-growing electric cooperative in the state (by meter count), SECO invests upwards of $50 million annually to construct new facilities to meet the growing demand for power and to upgrade aging infrastructure. We regularly inspect and stringently maintain our facilities. Within our 2,100-square mile territory, crews inspect substations, overhead and underground lines, poles, transformers, cabinets and more. We spend about $20 million annually trimming or removing thousands of trees that encroach on lines and threaten reliability.

SECO personnel routinely audit and perform work on equipment such as transformers and meters on members’ property. Field employees often find it challenging to safely access padmount transformers and underground facilities because shrubs or fencing have been placed in close proximity to the front and sides of the equipment despite the large warning labels. In maintenance and outage situations, the obstacles cause the work to take longer than necessary and most important, pose safety risks to our employees.

A few members also restrict SECO’s access to the meter with locked gates, fences, animals, overgrown landscaping, added rooms or porches and other obstructions. This results in unsafe conditions for employees and contractors and can cause readings to be estimated rather than actual – resulting in an inaccurate electric bill.

Per our Terms & Conditions, these obstructions are simply unacceptable and our cooperative is taking a firm stand on such violations. To raise awareness and draw attention to the safety issue, we have developed a communications campaign called Keep It Clear – We Work Here. The campaign renews SECO Energy’s commitment to employee safety in the field. As a SECO member, you are responsible for adhering to our Terms and Conditions of Service that include providing SECO personnel with safe, unimpeded access to our equipment located on your property.

Keep fences, shrubs and lawn ornaments at least ten feet away from the front of the transformer and three feet away from the back and the sides. Open gates, clear obstructions and relocate animals that restrict SECO’s access to metering equipment. Trim landscaping that blocks the meter face. If SECO is unable to obtain a clear view of the meter and record an accurate meter reading, the member may receive an estimated (and inaccurate) bill for that reading cycle.

In the spirit of customer service, we have practiced diplomacy and patience with members who have refused to comply with our safe clearance requirements. The Keep It Clear campaign changes our approach. Unimpeded, safe access to SECO’s transformers and metering equipment is a necessity.

As SECO personnel conduct equipment audits across our service territory, members with equipment obstructions on their property will be asked to clear the obstructions or trim the landscaping that impedes safe access. Our Keep It Clear campaign provides affected members with letters, door hangers, emails and other notifications advising members of the need for obstruction removal. If those notices are ignored, disconnection of service is a last resort but a step that will be taken in extreme cases.

The vast majority of our members follow the clearance rules and respect the reasoning. I thank you kindly. If you are planning a landscape project please be sure you maintain that compliance. If you buy a house in our area or if the service is in your name as the renter, you bear responsibility for access to the electric equipment on the property. I’m asking you to keep our employees safe by ensuring access to SECO’s equipment.

Sincerely,

Jim Duncan

Chief Executive Officer

Greg Lovett – T&D Line Supervisor

Length of Service: 14 Years

“WE SAFELY RESTORE POWER.” Greg Lovett is a 14-year SECO Energy employee who is a T&D Line Supervisor working in Citrus, Hernando and Sumter Counties. Greg and his team help construct and maintain SECO’s $900 million electric infrastructure that delivers reliable power to members. A lifelong Sumter County resident, Greg and his family enjoy fishing and water sports. His family has come to expect the late-night phone calls to restore power outages. His family understandably worries about him, but Greg is confident in the expanded safety measures that SECO has adopted that protect him and his crew. When unexpected outages occur, Greg is often called to supervise responding crews. Safe restoration is always given the highest priority. During restoration, crews inspect and confirm that all equipment is safe and that lines are clear and in good working condition before re-energizing services.

Atlantic hurricane season’s busiest month is September, but the season remains active until November 30. Don’t let the cooling temperatures and fall decorations fool you – the threat of hurricanes and tropical storms remains active.

Visit StormCenter to familiarize yourself with its features. On the StormCenter outage map, you can view current outages in SECO’s service area, search for and bookmark your address on the map and view the current weather radar.

To enroll in outage notifications, click on “Manage Notifications” to add an email address or phone number. You can choose to receive outage notifications via email, text, voice or all three. Set times that you would not wish to be disturbed for each communication type chosen.

Check the status of an existing outage and a seven-day outage history using the “Check Status” tile. Choose “Report Outage” to report a current power outage. Locate your service location using the account holder’s last name and house number, or search by phone number or account number.

Use LightFinder to report an area light that is off or a light that shines all day. Search for either the pole number or address. Each light is represented by a light bulb icon. Green indicates the light is working. A red icon is a light that has been reported as malfunctioning. If the icon is orange it has been repaired in the last 24 hours. Inactive lights are represented by a gray icon. A blue icon is a member-owned light.

Have a question? “Contact Us” allows you to complete a web form in just a few clicks.

Overhead power lines and poles are easy to see, but you can be injured or killed by digging into an underground electric line. Before putting a shovel in the ground, the law requires you to dial 811 to request all underground utilities be properly marked so you don’t dig into a buried utility line.

Know what’s below – call 811 before you dig to avoid making contact with an energized underground line risking injury or an outage. In Florida, call 811 or visit www.sunshine811.com to arrange free location of underground utility lines. In Florida – it’s the law.

In July SECO News, we encouraged members to learn more about energy efficiency with SECO Energy’s online energy audit tool theHome Energy Assessment. Members who completed the Home Energy Assessment and provided an email address to receive energy-efficiency tips tailored to their home were entered into a drawing to win one of three high-tech programmable thermostats.

Congratulations to Evelyn Graddy from Eustis who is the winner of the Nest Wi-Fi thermostat; the Honeywell Wi-Fi thermostat was won by James Trimble from The Villages; and Frances Sciotto from Ocala is the winner of the Ecobee Wi-Fi thermostat.

In the August edition of SECO News, CEO Jim Duncan asked if SECO has your correct phone number or email address. Members who updated or verified their personal contact information by email, online or phone were entered in a drawing for a $300 SECO bill credit.

Jill Chandler from Paisley is the winner of the $300 SECO bill credit. Thank you to all who participated and watch for upcoming chances to win.

Read the full October SECO News online.

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Duncan’s Digest – Marion Oaks Substation Rebuild

2020 Scholarship Awardees

Advice from The Old Farmer’s Almanac

Protect Your Home’s Appliances with Surgeo

EV Charger Winner

Surge MitiGator™ Word Search

Keep It Clear – We Work Here

Go Green – Enroll in Ebill through SmartHub

Summer Energy Efficiency – Keep Your Cool

Duncan’s Digest – High Risk Hurricane Season

Generator Safety

Winners’ Circle

Pennies from Heaven Count – Enroll Today

EOC Contacts

Hurricane Handbook

Duncan’s Digest – Choose EV and Plug In To Win!

Pennies from Heaven

298 Megawatts of Solar Coming Online

Move Over It’s the Law

Special Needs Registry

Duncan’s Digest – Name the New IVR Virtual Assistant

Right Tree, Right Place

Advice from The Old Farmer’s Almanac

Safety Corner – Downed Line Dangers

April – #SafeDiggingMonth

Duncan’s Digest – SECO Energy’s 82nd Annual Meeting

Duncan’s Digest – Solar & Battery Project Pilot

SECO Champion – Surgeo The Surge MitiGator™

Advice from The Old Farmer’s Almanac

Area Light Out?

Energy Estimator

Duncan’s Digest – 2020 SECO Scholarship Program

SECO Champion – Eneida Robaina

Advice from The Old Farmer’s Almanac

Winter Heating – Wood-Burning Fireplaces

Safety Corner – Kids’ Electrical Safety Tips

Duncan’s Digest – 2020 Outlook – Rising Costs

Kathy Judkins – Senior Consultant for Civic, Charitable & Government Relations

Duncan’s Digest Keep It Clear – We Work Here

Greg Lovett – T&D Line Supervisor

NEED HELP? CALL (352) 793 -3801

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NEED HELP? CALL (352) 793 -3801

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