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SECO News, January 2018

 

Duncan’s Digest

Reliability, Raptors and a River

 

HAPPY NEW YEAR! 2018 marks SECO Energy’s 80th year as a not-for-profit electric cooperative in Central Florida. The cooperative has grown alongside the counties it serves, and now provides safe, affordable, reliable power to 200,000 homes and businesses.

 

63,000 of our 200,000 members reside in Lake County – famous for its vast number of waterways. In fact, almost 20 percent of the county is covered by water. SECO’s Operations crews responsible for building and maintaining SECO facilities must adapt to the unique watery landscape. In the past, crews sometimes installed poles and lines using the most direct route possible, spanning small bodies of water and poles were often installed in standing water.

 

Duncan's Digest January 2018

 

Reminding us of by-gone construction standards, a concrete pole supporting a main feeder line rises out of Tavares’ Dead River. An osprey nesting dish at the top has offered a home for raptors inhabiting Lake County waterways. The longstanding nest on this dish was inactive and had collected years of debris. Recently, rotting debris falling off the dish made contact with the feeder line and caused an outage for 250 members. Operations crews restored power to the affected members in under an hour by temporarily rerouting (aka backfeeding) through a different feeder line.

 

To permanently fix the problem, we needed a complex plan. Crews would replace the damaged equipment and remove the burned debris from the nesting dish – all while suspended 45 feet above the river. Multiple support personnel would be on-site and a rescue boat would be launched in the river. Standard bucket trucks aren’t equipped for this type of job – SECO needed heavy equipment, including a 75-ton crane.

 

Access to the pole was limited and stationing a crane of this size near the marshy river bank was impossible. The pole would have to be accessed from the river overpass on Highway 441. With assistance from the Florida Highway Patrol and permitting from Lake County, the right two lanes were closed after 7 pm. The crane rolled in while SECO personnel set up a roadside job site. The line was grounded and de-energized for safety.

 

Line techs from SECO’s Eustis Operating Center – Nathan Rioux and Brandon Blackmon – volunteered to work from the crane basket suspended over the river while Sumterville line tech Logan Land observed from the rescue boat.

 

Before work commenced, SECO’s Safety Manager was on-site to oversee the security of the crane and basket’s connection. Nathan and Brandon donned their personal protective equipment and inspected their safety harnesses. The basket’s maneuvers were tested while empty and with the team in the basket.

 

Once testing was complete, the hard work began. The team replaced the damaged insulators and spliced in 20 feet of overhead conductor before installing new animal protections. The old nest debris was removed while Logan observed the work from the rescue boat below and watched for alligators and fishing boats.

 

The project took hours but was worth the wait and effort. The power line is reliable again, and with a cleaner, safer dish available, ospreys will soon build anew. Future plans are in the works to redesign this feeder line as an underground service. This enhancement requires a St. John’s Water Management District permit, as SECO plans to bore under the Dead River. The pole will remain in its current location to support existing communications cable and fiber lines belonging to other entities.

 

The pole and nesting dish will stand available for future generations of roosting osprey making their home near the river. This project is just one of many examples of SECO’s support of environmental protection.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

SECO Energy Home Energy Assessment

 

Home Energy Assessment – Increase Your Energy Efficiency IQ

 

MAKE A RESOLUTION to increase your energy efficiency IQ in 2018 and save money on your monthly energy bill with SECO’s online Home Energy Assessment, a whole-house energy audit you can complete from the comfort of your home.

 

SECO’s Home Energy Assessment will help you identify energy wasters. Get started by visiting our Home Energy Assessment page and input the specific details of your home and your family’s lifestyle.

 

In just minutes, SECO will send you an email with low-cost energy-saving tips tailored to your home. Review the energy-saving tips and implement those that best apply to your home and lifestyle. Increasing your home’s energy efficiency will decrease your energy use and ultimately lower your monthly energy bill.

 

For a more in-depth audit of your home’s energy wasters, SECO offers in-home energy audits at no charge. To request an on-site energy audit with one of our Energy Services Specialists, visit our website or give us a call.

 

 

Scholarships 2018

 

2018 SECO Scholarship Program

 

SECO ENERGY is proud to renew its commitment to local, young scholars through its 2018 SECO Scholarship program. SECO will award up to 12 $3,000 scholarships to graduating high school seniors who live in a home served by SECO Energy. Our not-for-profit cooperative has awarded scholarships for more than 20 years, contributing over $500,000 to 250+ local students seeking higher education.

 

Who is eligible to apply? High school seniors graduating in the current year (May/June) who live in a home served by SECO Energy. Recipients must be enrolled full-time in an accredited college, university or vocational/technical school located in Florida by the end of 2018.

 

Applications are available beginning January 1 at all Member Service Centers or on our Scholarship page online. Completed applications must be received by 5 p.m. Friday, March 30, 2018. Mail the application to:

 

SECO Energy
Attn: Corporate Communications
P.O. Box 301
Sumterville, FL 33585

 

Applications can also be delivered to a Member Service Center. If you have questions, email Communications@secoenergy.com or call (352) 569-9561. Winners will be notified by phone or mail in late April.

 

 

Correction

 

In December SECO News, January’s Board of Trustees Meeting date was incorrect. The correct date of January’s Board Meeting is January 29, 2018.

 

Read the full January 2018 SECO News here.

 

SECO Delivers for Yearly Toys for Tots Drive

SECO Energy employees performed the role of Santa Claus for SECO’s annual Toys for Tots toy drive. The U.S. Marine Corps Reserve Toys for Tots Program collects new, unwrapped toys and distributes them as Christmas gifts to local children in need.

 

SECO employees were especially generous this year as they shopped for and donated hundreds of toys for the Toys for Tots Program. Each of SECO’s five Member Service Centers were open to the public as local drop-off locations for Toys for Tots, and charitable SECO members contributed toys as well. Toys collected at our Member Service Centers and Operations Centers will be dispersed to children in Sumter, Lake, Marion and Citrus Counties.

 

 

As a not-for-profit electric cooperative, SECO adheres to the seven key cooperative principles – one of which is Concern for Community. SECO employees reflect this principle by remembering the youngest community members through their Toys for Tots donations.

 

CEO Jim Duncan stated, “During the Christmas Season and beyond, SECO employees are a perpetually generous group. Our employees donate toys to support SECO’s Toys for Tots drive and willingly pledge a portion of their yearly salary to endow service programs in nearby communities through United Way.”

 

Employees donned their Santa hats and smiled for the camera while displaying the toys gathered across the cooperative. The toys collected through Toys for Tots will bring joy to thousands of local children who will wake up to presents under the tree on Christmas morning.

 

Duncan added, “I am extremely fortunate to work with employees who actively share their good fortune with those in need and aspire to make a difference in our area.”

 

Learn more about SECO’s community involvement here. “Like” SECO’s Facebook page and “follow” the company on Twitter for news releases and cooperative updates.

SECO Energy Voted Best Utility in Marion County

SECO Energy members in Marion County have cast their ballots and voted SECO Energy as the best utility in the Ocala Star Banner’s Official Readers’ Choice Awards Best of the Best 2017. The top-three utilities this year are SECO Energy, Ocala Electric Utility and Duke Energy, with SECO taking home the top prize.

 

SECO Energy has served Marion County members since the cooperative electrified homes in rural areas in Sumter, Lake and Marion Counties in 1938. SECO now serves almost 200,000 residences and businesses – with over 55,000 of those in Marion County. SECO’s Member Service Center located on Southwest 60th Avenue in Ocala is open Monday through Friday with walk-in and drive-thru facilities available to serve members. This location also serves as a home base for 40 of our local Operations, Member Services, Meter Reading and Warehouse team members.

 

CEO Jim Duncan states, “Thank you, Marion County members, for voting SECO the best utility in the county. SECO and its employees are dedicated to providing members with safe, reliable, affordable power, while providing exceptional customer service. As your local, not-for-profit electric cooperative, we put our members first.”

 

Duncan added, “SECO Energy is proud to have a role in Marion County’s growth, and is an active community sponsor in the areas we serve. Almost 100 of our employees and their families reside in Marion County home. We are thankful for our members and their satisfaction with SECO.”

 

This is the second consecutive accolade for SECO after being honored as best utility in 2016’s Best of the Best in Star Banner’s Readers’ Choice Awards. SECO Energy achieved national recognition after winning its third consecutive J.D. Power Award in 2017. The cooperative is ranked “Highest in Customer Satisfaction among Cooperatives (2017 & 2016) and among South Midsize Utilities (2015).”

 

“Like” SECO’s Facebook page and “follow” the company on Twitter for news releases and cooperative updates.

SECO Donates Trees to Marion County Women’s Shelter

SECO Energy enriches its commitment to local communities by donating trees and shrubs to The Shepherd’s LightHouse, Inc., a women’s shelter in Belleview dedicated to assisting single mothers and their children. The shelter is currently renovating and the trees and shrubs will be planted to beautify the grounds and create a homey atmosphere for the residents.

 

The Shepherd’s LightHouse is dedicated to helping people in need by providing transitional housing to single mothers and their children. The shelter provides a safe place for the residents to live while offering basic life skill classes tailored to the client’s needs, life coaching to help residents set future goals, transportation assistance to work or day care and computer access to help job-seekers connect with potential employers.

 

The Shepherd’s LightHouse is also a community resource center offering residents valuable, hands-on work experience by volunteering at the Shepherd’s LightHouse Thrift Store. The thrift store also offers volunteer opportunities, and accepts donations from the community to provide an income stream to the shelter. In addition, the LightHouse manages six reduced-rent apartments for struggling families. Last year, Shepherd’s LightHouse assisted 77 south Marion County families in various capacities.

 

CEO Jim Duncan stated, “As a not-for-profit electric cooperative, serving members in Marion County for almost 80 years, SECO Energy is a long-time supporter of local communities. SECO employees support local causes by volunteering their time and monetary support. Each year, SECO employees donate toys in our Christmas-time Toys for Tots drive and make generous contributions to United Way. Last year, SECO employees raised over $50,000 for United Way with over $13,000 slated for Marion County.”

 

Shepherd’s LightHouse Case Manager Theresa Chambers stated, “The Shepherd’s LightHouse is a direct service program structured to help mothers overcome negative life cycles and the barriers that keep her and her children from moving into an independent lifestyle. We are very grateful to SECO Energy for supporting the needs of mothers in south Marion County and thank them for the trees and shrubs. We are currently in the process of completing a renovation beautification project, and the trees and shrubs will enable us to add finishing touches to the project.”

 

Learn more about SECO Energy’s commitment to community online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Energy Ranked Highest in Customer Satisfaction for the Third Straight Year by J.D. Power

SECO Energy ranks highest in customer satisfaction among all electric cooperatives nationally according to the J.D. Power 2017 Electric Utility Residential Customer Satisfaction Study released yesterday.

 

This latest J.D. Power award is the third consecutive J.D. Power award for the not-for-profit electric cooperative that serves seven counties in Central Florida. In 2015, SECO was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” This year and in 2016, SECO Energy was named “Highest in Customer Satisfaction Among Cooperatives.”

 

The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

 

CEO Jim Duncan stated, “SECO Energy employees are the best of the best – our employees are the true winners of any award the cooperative receives. A special thank you to our employees, senior leadership and the Board of Trustees. Our people are the heart of SECO, and they make a difference for our members. This year’s J.D. Power award is a tangible representation of how SECO members feel about the cooperative as a whole. I am beyond delighted with our company’s Triple Crown. I am grateful and humbled by the praise and goodwill from our members.”

 

The Board of Trustees President, Ray Vick is proud to be a long-time Board member. Vick stated, “Member satisfaction is a top priority at SECO. On behalf of the Board, I extend my heartfelt thanks to the employees for their dedication to our members and the cooperative. We couldn’t be prouder of you and your accomplishments.”

 

This third J.D. Power award culminates a decade-long effort to increase reliability, maintain low rates and provide world-class customer service. SECO’s score of 789 is a 20-point increase over its 2016 ranking. SECO is proud to retain its title as “Highest in Customer Satisfaction Among Cooperatives.”

 

Learn more about SECO Energy on our About SECO page. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Energy Sends Aid to Haiti

SECO Energy is partnering with NRECA International to help Haiti operate its distribution system at the Caracol Community Electrification Program (CCEP). SECO donated a late-model service truck, a late-model four-wheel drive pick-up truck, and a reel stand to aid the CCEP’s mission to offer electricity to homes and businesses in Haiti.

 

The donation effort was spearheaded by SECO’s Manager of Substation and Transmission Design Services Kenny Rodrigue. Kenny was inspired to help the people of Hispaniola Island after completing his first mission trip to the Dominican Republic and a second trip to Haiti in 2012. While in Haiti, Kenny learned that the majority of people living there don’t have access to non-stop, all-day electricity. In fact, electricity is only available about eight hours a day.

 

Without continuous electricity, the majority of the island’s people are left without clean water. Volunteers and missionaries have helped dig and build wells, but electricity is needed to pump and filter water for clean drinking.

 

Concern for Community is a key cooperative principle and SECO engages in charitable endeavors across its service territory. Partnering with NRECA International allows SECO to broaden its community support internationally.

 

NRECA International’s goal is to build an electric cooperative in Haiti and expand electricity across the island. SECO is pleased to lend a hand. The trucks and reel donated were slated to be retired from SECO’s fleet and sent to auction. The equipment had reached the end of its useful life on SECO’s system, but still has value and usability in Haiti.

 

Kenny is excited for the opportunity to further help Haiti and stated, “I’ve been looking for ways that SECO could help Haiti and NRECA International, and I was happy to learn that we had supplies available. I am thankful for the generous spirit of SECO’s executive management and Board of Trustees. As Americans, we are fortunate and blessed – easy access to electricity is a way of life, which is not the case in all parts of the world.”

 

Jim Duncan, CEO, stated, “Concern for Community is very important to SECO employees and our Board members. It is extremely satisfying for me personally that SECO is able to join with NRECA International and help a foreign country build an electric cooperative and improve quality of life for those less fortunate. Thank you to the Board for being very supportive of the International Program that helps others help themselves and to all of the SECO employees who generously give their time to make a difference in the lives of others.”

 

Learn more about SECO Energy and its Concern for Community online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Scholarship Deadline Approaching

SECO Energy’s Board of Trustees has continued its long-standing college scholarship program for 2017. The Board has approved for up to $36,000 in college scholarships be awarded to graduating high school seniors who live in a home served by SECO. The application deadline is March 31, 2017.

 

Students from area high schools will compete for twelve (12) $3,000 scholarships to an accredited college, university or vocational/technical school. To qualify, students must be a graduating high school senior, live in a home serviced by SECO, and plan to be enrolled as a full-time student in the fall.

 

The SECO Scholarship program began in 1996 and has granted over $500,000 to local students who dream of a college education. Concern for Community is a key cooperative principle, and as a not-for-profit electric cooperative, SECO believes in supporting its members and communities by providing financial assistance to aspiring scholars.

 

SECO News, January 2017 - SECO Scholars Deadlines

CEO Jim Duncan stated, “Central Florida is full of smart, talented young people who are growing into the leaders of tomorrow. We want to entice these talented folks to return to the area and hopefully be interested in pursuing a career in the energy industry. I am proud that SECO is an advocate for education and academia.”

 

Ray Vick, Board of Trustees President, stated, “The Board is proud to continue its service to our communities by sponsoring students who want to further their education. On behalf of myself and the Board, we are excited to meet the newest crop of SECO scholars at the winners’ banquet that is held in May.”

 

Visit SECO’s Scholarship page for more details or to print an application. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Fun, Food and Prizes at SECO’s 79th Annual Meeting

SECO Energy members are invited to spend a morning attending the cooperative’s 79th Annual Meeting of the Membership on Saturday, March 25. The meeting is held at the Annual Meeting Pavilion, located across the street from SECO’s corporate headquarters at the junction of highways 301 and 471 in Sumterville.

 

Arrive early and hungry. Registration opens at 8:00 a.m. and SECO is serving breakfast. Dine on fresh sausage, egg and cheese breakfast biscuits, Krispy Kreme donuts and a variety of cookies. Sip a hot cup of coffee, enjoy a soda or water, and tap your feet or line dance to live country music hits by Margo Rochelle and Rodeo Drive.

 

Learn more about energy efficiency and savings by exploring this year’s Energy Showcase. Visit with vendors providing energy efficient ideas and products, or drop by the SECO information booth to ask a question or inquire about a SECO product or service. Just outside the Energy Showcase, take a few minutes to view a brand-new rooftop solar photovoltaic system and solar demonstration. Use the Solar Estimator to eyeball what your costs might be for a solar array at your home or business.

 

Members who attend receive a gift bag containing two commemorative insulated steel tumblers, 2016 Annual Report, and an LED bulb – along with other giveaways in the Energy Showcase. Upon registering, drop your door prize ticket in the prize barrel for the grand prize drawing which will include cash prizes, an electric golf cart, a refurbished Dodge Dakota pickup truck and many other door prizes – many of which are donated by local businesses that are also SECO members. The business meeting begins at 10:30 a.m. and the drawing for the grand prizes and door prizes takes place immediately after the business meeting ends – members must be present to win.

Fun, Food and Prizes

 

Stroll the grounds, look for our special characters, and find a member of SECO’s Facebook Help Squad to help you take and upload a photo. Members who “like” SECO’s Facebook page and interact online during the Annual Meeting, will be entered into a random drawing for a $300 bill credit. “Like” SECO Energy’s Facebook page before the meeting and find a Facebook Help Squad member during the meeting for assistance in entering the drawing for the $300 bill credit. Drawing for the Facebook bill credit takes place just before the business meeting begins – as with all of the prizes, the member must be present to win.

 

CEO Jim Duncan stated, “Mark your calendar and plan to attend SECO’s Annual Meeting. Enjoy breakfast on us, dance to the band, mingle with your neighbors and fellow members, determine new ways to lower your energy usage and maybe win a prize. Come out and experience the hospitality of SECO employees, which I believe is second to none.”

 

Ray Vick, Board of Trustees President, stated, “SECO’s Annual Meeting is the Board’s favorite event. Myself and my Trustee peers like to share SECO’s latest news and relish the chance to meet and get to know our fellow members. My fellow Trustees and I hope to see you there.”

 

Members should look for their personal invitation to the Meeting to arrive with their monthly energy bill between February 8 and March 10.

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Members Re-elect Richard Dennison District 4 Trustee

On Thursday, February 16, members voted to re-elect Richard Dennison to represent District 4 on SECO Energy’s Board of Trustees.  A SECO member since 1999, Dennison was first elected to the Board in 2015 when a former Trustee stepped down.

 

As a not-for-profit electric cooperative, SECO members vote for the person they choose to represent the members in a particular district and to make governance decisions that serve the best interests of the members at large.  SECO’s Board of Trustees are members themselves and provide governance and financial oversight to the cooperative.

 

A crowd of members gathered at the Marion Oaks Community Center in Ocala to cast their vote for the representative of their choice.  Dennison and Ocala residents Sheila Anderson and Edwin Million, Jr. expressed a willingness to serve the members in District 4 and submitted their letter of intent in January.

 

Dennison stated, “I am both humbled and grateful for your continued support for me as your District 4 Trustee.  Your confidence in me encourages me to work hard on your behalf for the cooperative that has an outstanding performance record.  Thank you again, it is a pleasure being your Trustee.”

 

CEO Jim Duncan stated, “I would like to congratulate Mr. Dennison on his re-election.  SECO’s Board of Trustees provides the cooperative with sound governance, and collectively represents all SECO members.  And a thank you to the hundreds of members who attended this year’s District Meetings.  Members are an important part of the cooperative difference – the cooperative exists to provide members reliable power at a fair price, while delivering first-rate customer satisfaction.”

 

Dennison added, “I look forward to continuing my work on the Board with my peers and working with Mr. Duncan, who I believe is the best CEO in the state.”

 

SECO members should plan to attend its 79th Annual Meeting of the Membership on Saturday, March 25.  Registration opens at 8:00 a.m., and the business meeting begins at 10:30 a.m.  The meeting is located across the street from the corporate headquarters at the junction of highways 301 and 471 in Sumterville.

 

View photos of the Trustees and a District map online.  “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Members Re-elect Earl Muffett District 6 Trustee

On Tuesday, February 7, members voted to re-elect Earl Muffett to represent District 6 on SECO Energy’s Board of Trustees. Muffett has been a SECO member since 1979 and has served on the Board for over 25 years.

 

As a not-for-profit electric cooperative, SECO members vote for the person they choose to represent the members in a particular district and to make governance decisions that serve the best interests of the members at large. SECO’s Board of Trustees are members themselves and provide governance and financial oversight to the cooperative.

 

A crowd of members gathered at the Village View Community Church in Summerfield to cast their vote for the representative of their choice. Both Muffett and Oxford resident Michael Tucker had submitted their letter of intent in January and expressed a willingness to serve.

 

Muffett stated, “I am excited to continue my board service and be a strong representative for District 6 members as I have for over 25 years. Thank you to all members in my district who believe I am the best choice to represent them. I look forward to continuing my work on the Board with my fellow trustees and representing the members of District 6.”

 

CEO Jim Duncan stated, “I would like to congratulate Mr. Muffett, and I am proud to work with him and his board peers. With the Board’s guidance, SECO has kept members’ rates low, upgraded our system to offer members world-class reliability and earned two consecutive J.D. Power awards for member satisfaction. As a CEO, I couldn’t ask for a better Board to work with, and I am thankful for their service.”

 

View photos of the Trustees and a District map online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.