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SECO News October 2024

Wynn's Wire

 

 

 

 

 

DEAR MEMBERS,

 

SECO Energy is locally owned and operated for the sole benefit of our members, which means our priorities align with your needs. We focus on providing reliable, affordable electric service that benefits the entire community. To enhance the reliability of our services and address the growing needs of the communities we serve, SECO Energy has recently made several significant investments in our existing infrastructure:

 

Timberwood Substation (Marion County):

We’ve installed a new power transformer and added three additional distribution circuits, increasing capacity to 75 megawatts — doubling its previous capacity. This upgrade also includes an automatic transfer scheme that connects to another distribution feeder. During a power outage, crews can transfer load between feeders for faster and safer restoration.

 

Clermont Substation (Lake County):

Ranking among SECO Energy’s top five substations for load and member count, we’ve added two new power transformers, boosting capacity to 112 megawatts – an increase of nearly 50%.

 

Webster Substation (Sumter County):

To improve reliability, we’ve replaced an older fuse system with a more advanced transmission fuse breaker and upgraded three single-phase power transformers to three-phase power transformers.

 

Sumterville Substation (Sumter County):

We’re expanding this substation and tripling the capacity from 37 to 112 megawatts by building a second side, replacing one power transformer, and installing two new power transformers. Construction is scheduled for completion by the end of 2024.

 

On tap for 2025 is a brand-new substation in Lake County. The Dilly Lake substation near Howey-in-the-Hills and Minneola is undergoing a major rebuild. The capacity of the substation is almost quadrupling from 28 to 112 megawatts. We’re increasing the distribution circuits from two to eight and adding two new power transformers.

 

These upgrades support new and existing homes and businesses and ensure reliable power during peak demand as Central Florida grows. We understand that reliability, value, and trust are what SECO Energy members expect. That’s why we’ve made these proactive improvements to address today’s needs and support future growth.

 

Sincerely,

 

 

 

 

 

 

 

CURTIS WYNN

Chief Executive Officer

 

 


 

SECO News October 2024 A Legacy of Growth and Service

 

 

October is National Co-op Month, and SECO Energy is proud to join REI, Land O’ Lakes, Ocean Spray, Florida’s Natural Growers, Inc., and other cooperatives across the United States in celebrating co-ops’ impact on their communities. Co-ops come in various shapes and sizes, but no matter how big or how small, they all share a common goal: to provide exceptional goods or services to their members.

 

Founded in 1938 as Sumter Electric Cooperative, Inc., SECO Energy has evolved from a small rural utility into a leading not-for-profit Touchstone Energy Cooperative serving Central Florida. SECO powers over 245,000 homes and businesses across seven counties today, providing reliable, safe, and affordable electric service to over half a million consumers. This remarkable growth has made SECO Energy the seventh-largest in the nation among over 900 electric cooperatives.

 

 

 

 

 

 

 

 

 


 

SECO News October 2024 Protect Your Home With SurgeMitigator™

 

Power surges can wreck havoc on your appliances and electronics. SECO Energy’s Surge MitiGator™ program can help safeguard your home. From October 1 to November 12, SECO Energy is running a promotion for FREE installation when you enroll in this essential protection plan. The Surge MitiGator™ program is the first step in defending your large appliances by reducing surges at the meter before they can enter your home. Don’t wait for disaster – invest in peace of mind today.

 

To learn more about SECO Energy’s Surge MitiGator™ program click here.

 

 


 

 

SECO News October 2024 SECO Energy Youth Tour Leadership Opportunity

 

CALLING ALL HIGH SCHOOL JUNIORS! Apply now to win a sponsorship for the 2025 Tallahassee Youth Tour.

 

ELIGIBILITY: Any high school junior living in a home that receives electric service from SECO Energy. Up to ten students will be selected to attend the Tallahassee Youth Tour – one from each of our nine Districts and one at large.

 

TALLAHASSEE YOUTH TOUR DATES: February 12 – 13, 2025

 

APPLICATION DEADLINE: December 13, 2024

 

TALLAHASSEE YOUTH TOUR HIGHLIGHTS:

  • Visit the State Capitol
  • Venture the Florida Supreme Court
  • Tour the Governor’s Mansion
  • Explore museums
  • Develop leadership skills
  • Learn about the Cooperative Business Model

 

WASHINGTON YOUTH TOUR COMPETITION:

After the Tallahassee Youth Tour, each of the ten participants will have a second opportunity to compete for one of two spots to attend a once-in-a-lifetime, sponsored trip to tour our Nation’s Capital as SECO Energy’s 2025 Washington Youth Tour delegates.

 

In June 2025, the two selected students will join more than 1,800 students from across the country to learn about our great nation, develop leadership skills, better understand electric cooperatives, and make lasting friendships.

 

Students selected for the SECO Energy Youth Tour will be notified in early January 2025. The two Washington D.C. Youth Tour representatives will be announced during the SECO Energy Youth Tour banquet in April 2025.

 

CLICK HERE TO APPLY ONLINE TODAY!

 

 


 

 

 

At SECO Energy, you’re not just connected to an electric provider. You’re a valued member of a Touchstone Energy Cooperative guided by seven cooperative principles that put your needs first:

 

1. Voluntary and Open Membership: 

Membership is open to all individuals who purchase electric service from SECO Energy.

 

2. Democratic Member Control:

Your vote matters. Members elect fellow members like me to SECO’s Board of Trustees to ensure cooperative decisions reflect your interests.

 

3. Members’ Economic Participation:

Members contribute by paying their monthly utility bill. At the end of the year, profits are then distributed to members, not investors.

 

4. Autonomy and Independence:

SECO is controlled by a nine-member Board of Trustees that is focused on the needs of our members and communities.

 

5. Education, Training, and Information:

SECO provides the tools and knowledge to help you understand your energy use and make informed decisions.

 

6. Cooperation Among Cooperatives:

SECO collaborates with other cooperatives, enhancing service reliability and sharing resources in times of need.

 

7. Concern for Community:

SECO is committed to improving the communities we serve, from supporting local schools to investing in renewable energy.

 

These principles aren’t just words; they’re the foundation of how SECO Energy operates, ensuring that we serve you, our members, with fairness, transparency, and care.

 

 

Read the full October SECO News.

 

 


 

SECO News August 2024

 

Wynn's Wire

 

 

DEAR MEMBERS,

 

At SECO Energy, our goal goes beyond keeping the lights on. We strive to provide you with the most reliable and trustworthy service possible. The Oxford English Dictionary defines reliability as “the quality of being able to be trusted to do what somebody wants or needs.” Trustworthiness is essential to steering our responsibility to you, our valued members.

 

Our teams works diligently every day, proactively planning to ensure your homes and businesses have the power they need to thrive. While we strive to maintain uninterrupted power, sometimes factors out of our control, such as severe weather, wildlife interference, or other events, may cause temporary outages. In such cases, you can rest assured that our teams are swiftly dispatched to restore power quickly and safely. Our local Call Center is available for questions and concerns, and a whole cast of employees supports restoration efforts behind the scenes.

 

We recognize that transparent communication and exceptional member service are fundamental to reinforcing your confidence in us. That’s why we actively seek your feedback to continually enhance our service’s efficiency and ensure we meet and exceed expectations.

 

Looking ahead, SECO Energy is enthusiastic about the future. Our Strategic and Smart Grid Technology Roadmaps prioritize ongoing investments in cutting-edge technology, infrastructure enhancements, and innovative energy solutions to meet the evolving needs of the rapidly growing communities we serve. Our focus on reliability and trustworthiness remains steadfast, ensuring that you can count on us every step of the way. 

 

Sincerely,

 

CURTIS WYNN

Chief Executive Officer

 

 


 

 

SECO News August 2024 What Does Reliability Mean to SECO Energy

 

Reliability to SECO Energy means consistent, dependable service and being a trusted energy provider that invests in grid-hardening strategies, technological advancements, and services to assist our members to prevent outages, and maintain a stable energy supply to enhance service delivery.

 

GRID HARDENING STRATEGIES

  • Strategic vegetation management schedules
  • Overhead and underground facility inspections
  • Conversion to underground facilities in areas with frequent vegetation and reliability issues due to storms
  • Approximately 90% of new lines installed underground
  • Balanced and diversified energy portfolio
  • Routine maintenance to replace damaged and outdated poles and equipment
  • Upgrading transmission poles to concrete

 

TECHNOLOGICAL ADVANCEMENTS

  • Advanced Metering Infrastructure (AMI)
  • Transition from high-pressure sodium (HPS) area lighting to light-emitting diode (LED) area lighting
  • Conservation Voltage Reduction strategies that reduce demand and energy while lowering wholesale power costs
  • Utilization of drones for infrared inspections of lines, poles, and structures

 

SERVICES

  • Local call center to serve over 500,000 consumers
  • Immediate response to power outages and 24-hour response to area lighting outages
  • SmartHub for monitoring and managing your home’s energy use
  • StormCenter for quickly reporting outages and checking outage status online
  • Emails, texts, and voice alerts with outage updates and community alerts
  • Monthly SECO News with the latest cooperative developments
  • Regular updates on social media

 

Stay Connected with SECO Energy! Like us on Facebook, Instagram, X/Twitter, and LinkedIn for the latest updates.

 

 


 

 

SECO News August 2024 World Class Outage Response

 

 

As a not-for-profit electric cooperative, SECO Energy understands that our members count on us to supply reliable, safe, and affordable electric service. Utilities use three metrics to measure their success in providing an uninterrupted power supply.

 

 

 

SYSTEM AVERAGE INTERRUPTION DURATION INDEX (SAIDI)

 

 

 

SYSTEM AVERAGE INTERRUPTION FREQUENCY INDEX (SAIFI)

 

 

CUSTOMER AVERAGE INTERRUPTION DURATION INDEX (CAIDI)

 

*The national average is based on 2022 utility data using the latest information available.

 

 


 

SECO News August 2024 A Message from Joyce Anderson District 2 Trustee The Cooperative Difference

 

As a member of SECO Energy, I want to share with you the significant differences between our cooperative and investor-owned utilities. SECO Energy is a member-owned, not-for-profit electric cooperative that operates under a cooperatives business model that uniquely benefits you and our fellow members.

 

Here are a few differences that make SECO Energy and other cooperatives exceptional.

 

INVESTOR-OWNED UTILITIES PROVIDE ELECTRIC SERVICE TO “CUSTOMERS”

  • Privately owned and operated for profit, primarily focusing on maximizing shareholder returns
  • Decisions are often centralized and made by corporate executives or distant shareholders
  • Accountable to shareholders, and financial targets take precedence
  • Rates designed to not only cover costs of operation but to generate profits for shareholders
  • Profits are distributed to shareholders outside the local community

 

SECO ENERGY PROVIDES ELECTRIC SERVICE TO “MEMBERS”

  • Owned and governed by members; not-for-profit
  • Decisions made locally by members elected to serve on the Board of Trustees, ensuring member voices are heard and needs are met
  • Accountability directly related to membership, fostering transparency and responsiveness
  • Rates are designed to meet local needs and cover operating expenses and purchased power costs
  • Profits returned to members in the form of capital credits

 

 

Read the full August SECO News.

 


 

SECO News, January 2018

 

Duncan’s Digest

Reliability, Raptors and a River

 

HAPPY NEW YEAR! 2018 marks SECO Energy’s 80th year as a not-for-profit electric cooperative in Central Florida. The cooperative has grown alongside the counties it serves, and now provides safe, affordable, reliable power to 200,000 homes and businesses.

 

63,000 of our 200,000 members reside in Lake County – famous for its vast number of waterways. In fact, almost 20 percent of the county is covered by water. SECO’s Operations crews responsible for building and maintaining SECO facilities must adapt to the unique watery landscape. In the past, crews sometimes installed poles and lines using the most direct route possible, spanning small bodies of water and poles were often installed in standing water.

 

Duncan's Digest January 2018

 

Reminding us of by-gone construction standards, a concrete pole supporting a main feeder line rises out of Tavares’ Dead River. An osprey nesting dish at the top has offered a home for raptors inhabiting Lake County waterways. The longstanding nest on this dish was inactive and had collected years of debris. Recently, rotting debris falling off the dish made contact with the feeder line and caused an outage for 250 members. Operations crews restored power to the affected members in under an hour by temporarily rerouting (aka backfeeding) through a different feeder line.

 

To permanently fix the problem, we needed a complex plan. Crews would replace the damaged equipment and remove the burned debris from the nesting dish – all while suspended 45 feet above the river. Multiple support personnel would be on-site and a rescue boat would be launched in the river. Standard bucket trucks aren’t equipped for this type of job – SECO needed heavy equipment, including a 75-ton crane.

 

Access to the pole was limited and stationing a crane of this size near the marshy river bank was impossible. The pole would have to be accessed from the river overpass on Highway 441. With assistance from the Florida Highway Patrol and permitting from Lake County, the right two lanes were closed after 7 pm. The crane rolled in while SECO personnel set up a roadside job site. The line was grounded and de-energized for safety.

 

Line techs from SECO’s Eustis Operating Center – Nathan Rioux and Brandon Blackmon – volunteered to work from the crane basket suspended over the river while Sumterville line tech Logan Land observed from the rescue boat.

 

Before work commenced, SECO’s Safety Manager was on-site to oversee the security of the crane and basket’s connection. Nathan and Brandon donned their personal protective equipment and inspected their safety harnesses. The basket’s maneuvers were tested while empty and with the team in the basket.

 

Once testing was complete, the hard work began. The team replaced the damaged insulators and spliced in 20 feet of overhead conductor before installing new animal protections. The old nest debris was removed while Logan observed the work from the rescue boat below and watched for alligators and fishing boats.

 

The project took hours but was worth the wait and effort. The power line is reliable again, and with a cleaner, safer dish available, ospreys will soon build anew. Future plans are in the works to redesign this feeder line as an underground service. This enhancement requires a St. John’s Water Management District permit, as SECO plans to bore under the Dead River. The pole will remain in its current location to support existing communications cable and fiber lines belonging to other entities.

 

The pole and nesting dish will stand available for future generations of roosting osprey making their home near the river. This project is just one of many examples of SECO’s support of environmental protection.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

SECO Energy Home Energy Assessment

 

Home Energy Assessment – Increase Your Energy Efficiency IQ

 

MAKE A RESOLUTION to increase your energy efficiency IQ in 2018 and save money on your monthly energy bill with SECO’s online Home Energy Assessment, a whole-house energy audit you can complete from the comfort of your home.

 

SECO’s Home Energy Assessment will help you identify energy wasters. Get started by visiting our Home Energy Assessment page and input the specific details of your home and your family’s lifestyle.

 

In just minutes, SECO will send you an email with low-cost energy-saving tips tailored to your home. Review the energy-saving tips and implement those that best apply to your home and lifestyle. Increasing your home’s energy efficiency will decrease your energy use and ultimately lower your monthly energy bill.

 

For a more in-depth audit of your home’s energy wasters, SECO offers in-home energy audits at no charge. To request an on-site energy audit with one of our Energy Services Specialists, visit our website or give us a call.

 

 

Scholarships 2018

 

2018 SECO Scholarship Program

 

SECO ENERGY is proud to renew its commitment to local, young scholars through its 2018 SECO Scholarship program. SECO will award up to 12 $3,000 scholarships to graduating high school seniors who live in a home served by SECO Energy. Our not-for-profit cooperative has awarded scholarships for more than 20 years, contributing over $500,000 to 250+ local students seeking higher education.

 

Who is eligible to apply? High school seniors graduating in the current year (May/June) who live in a home served by SECO Energy. Recipients must be enrolled full-time in an accredited college, university or vocational/technical school located in Florida by the end of 2018.

 

Applications are available beginning January 1 at all Member Service Centers or on our Scholarship page online. Completed applications must be received by 5 p.m. Friday, March 30, 2018. Mail the application to:

 

SECO Energy
Attn: Corporate Communications
P.O. Box 301
Sumterville, FL 33585

 

Applications can also be delivered to a Member Service Center. If you have questions, email Communications@secoenergy.com or call (352) 569-9561. Winners will be notified by phone or mail in late April.

 

 

Correction

 

In December SECO News, January’s Board of Trustees Meeting date was incorrect. The correct date of January’s Board Meeting is January 29, 2018.

 

Read the full January 2018 SECO News here.

 

Energy Insider – 3rd Quarter

SECO Energy Insider - 3rd Quarter, Local Resource for Lighting Choices, Besco Lighting and Electric Supply

 

Local Resource for Lighting Choices

 

When it comes to lighting, there is much to know. The average person can be easily overwhelmed especially since technology continues to change at such a rapid pace. Just when you think you’ve got it figured out, the “next best” product hits the market. Although residential lighting doesn’t have the energy impact it does in a commercial operation, you need to make an informed choice. Besco Lighting and Electric Supply, located at 711 South Main Street in Leesburg can help you.

 

Besco’s Leesburg headquarters office and retail lighting showroom offers a wide variety of decorative fixtures in addition to a number of décor items including fans, silk plants and mirrors. However, this is only a small portion of the business; their wholesale operation caters to contractors and commercial businesses in need of lighting and/or electrical supplies.

 

According to Andy Braun, Besco Vice President, the business his father built from the ground up is helping consumers find the “right” product. “We will sit with our customer for hours; we will go to the jobsite or residential home. We provide commercial/industrial lighting assessments at no charge. Our team understands the importance of selecting a good quality light and matching the light to the application in which it will be used. We are proud of our reputation and to have served Central Florida since 1954.”

 

With over 35 years of expertise, Andy is quick to point out that it’s a full-time job keeping up with technology. He says, “everyone is moving toward light-emitting diodes, commonly referred to as LEDs. When they initially hit the market, LEDs were very expensive and had some flaws. Now it appears market price and quality are beginning to stabilize making it a good time to consider new lighting.”

 

LED sales continue to increase nationwide. Most consumers like the bright white light, although there is actually a range of colors to choose from. LEDs are attractive because of their long life span and because they emit less heat. Another benefit is that unlike fluorescent lighting, they contain no mercury. Today’s LEDs are also very versatile. There are literally hundreds of styles to choose from and a number of those are dimmable. At Besco, one of the most popular residential sellers is “tape” lighting. This thin rope-like LED lighting can be cut to specs and easily adheres to cabinet bottoms.

 

SECO Energy Insider - 3rd Quarter, Local Resource for Lighting Choices, Besco Lighting and Electric Supply

 

In commercial and industrial operations, LEDs are making their mark as well. They are replacing fluorescents in troffers and recessed fixtures and becoming increasingly popular as canopy lighting in gas stations.

 

When it comes to LEDs, experts like Andy say you get what you pay for. He recommends to pay close attention and look at ratings, hours and for name-brand recognition. Give thought also to the number of hours a light operates. Don’t spend your hard-earned dollars to replace a light that is seldom used.

 

For help determining specialized needs, forgo big box retailers and tap into more personalized advice from one of Central Florida’s experts – Besco Lighting and Electrical Supply. For more information visit their website  or email one of SECO’s Key Account Consultants. We’ll perform a lighting assessment of your facility free of charge and help you evaluate if your business can benefit from a lighting upgrade.

 

 

SECO Energy Insider - 3rd Quarter, Publix, Ensuring a Healthier World for Generations to Come

 

Ensuring a Healthier World for Generations to Come

 

This quarter, Publix Super Markets, Inc. opened two new stores in SECO Energy’s service territory. One of the new stores is located at Lake Deaton Plaza in The Villages and the other at the Tavares Crossroads Plaza. The stores offer a full range of services including grocery, deli, meat & seafood, produce, floral, dairy, health & nutrition, beauty & personal care, housewares, pet, non-foods, liquors, Green Wise products, and pharmacy.

 

As part of Publix’s mission to be the “premier quality food retailer in the world,” the Get into the Green Routine® program was created back in 2001. The program emphasizes sustainability by balancing the needs of the community with the environment. One of the key components of the program is energy conservation with a focus on refrigeration, air conditioning, lighting, and solar energy. Publix takes this commitment very seriously when designing new facilities, but they have also retrofitted a number of their older stores.

 

In the areas of refrigeration and air conditioning, Publix utilizes secondary coolant technology. This technology results in a refrigerate charge reduction, reduces the potential for refrigerant leaks, and simplifies maintenance. Low-ozone refrigerants are also being used in their low-temperature cases. Because of these efforts, Publix received the GreenChill Achievement award from the Environmental Protection Agency (EPA) and is currently partnering with the agency to evaluate new refrigeration technologies.

 

SECO Energy Insider - 3rd Quarter, Publix Mission

 

Another “bright” idea you’ll see in Publix stores is the latest fluorescent lighting technologies, state-of-the-art metal halide fixtures, and energy management system (EMS) controls. You’ll also notice Light-Emitting Diodes (LEDs) are replacing traditional incandescent lamps and motion sensors on refrigerated door cases. These upgrades have reduced their lighting energy usage by 50 to 80 percent.

 

To date, 780 stores, both new and existing, have incorporated new technologies. These measures save almost 100,000 kWh annually per store. Although this figure is quite impressive, the retail giant’s combined conservation efforts have saved over 1 billion kWh- enough to power 84,000 homes for a year at an average of 1000 kWh per month.

 

The Publix commitment to the environment and energy conservation doesn’t stop there. The grocer has partnered with the Florida Solar Energy Center and other solar companies to conduct feasibility studies at five Publix locations. The goal is to determine the best way to integrate solar into their energy management strategy. So the next time you’re shopping at Publix, remember – for them, it’s not just about the goods, it’s about ensuring a better world for generations to come.

 

Publix Super Market was founded in Winter Haven, Florida in 1930 by George W. Jenkins and represents the largest employee-owned grocery chain in the Unites States. They currently operate 1,127 stores, 8 distribution centers, and 10 manufacturing facilities in the southeast with retail sales totaling $32.4 billion annually. Publix Super Markets is the largest private employer in the state of Florida with 184,500 people on their payroll. They also purchase 1% of all the electric generation in Florida.

 

 

SECO Energy Insider - 3rd Quarter, Infrared (IR) Thermal Imagers

 

Beyond What Your Eyes Can See

 

Does your business have a predictive maintenance plan? How would you like to get ahead of a mechanical/electrical breakdown of your plant equipment? Would you like to repair potential problems at your discretion and at a time convenient with your production schedule? If so, now may be the time to start thinking thermally.

 

Infrared (IR) Thermal Imagers (cameras) have radically transformed the predictive maintenance field. Each year products are getting better and are less costly. Years ago an IR camera was thousands of dollars – now one can be purchased for as little as a couple hundred dollars.

 

There are many camera options. Cameras can be standalone or built into a multi-meter. Some IR cameras offer digital imaging to provide an accurate visual record. Most are supported with memory cards for image storage and reporting purposes. There are also cameras that attach to your smart phones for additional flexibility and ease of use.

 

With so many camera choices today, it might be a bit confusing trying to select one that’s right for your operation. To help you decide, consider one of the well-established tech giants like Fluke Corporation or FLIR. These companies have been in the business of predictive maintenance for a long time and are recognized leaders in the industry.

 

SECO Energy Insider - 3rd Quarter, Infrared (IR) Thermal Imagers

 

At SECO Energy, we have used thermography for imaging as part of our preventive maintenance plan for years. Even before thermal imaging became popular, we were patrolling our substations and distribution facilities to identify potential problems. Today we understand what a valuable resource IR technology is and all service personnel carry thermography cameras in their trucks. We also utilize the cameras when performing commercial energy assessments.

 

The fact is, the cameras can be used for a multitude of purposes. They have been used to inspect switchgear, breaker panels, roofs, walls, leaks, human bodies and even horses for many years. You can scan anything that moves such as motors, conveyors, vehicle engines, pulley bearings, brakes, drive shafts and all other kinds of items that generate heat. The possibilities are endless.

 

Once you decide that an IR camera is right for your business, establish a routine inspection schedule. Using your initial survey as your baseline moving forward you can identify and correct potential problems before they impact your operation.

 

For more information about infrared technologies contact your account representative or visit Flir or Fluke online. Go online to learn more about SECO products and services.

 

 

SECO Energy Insider - 3rd Quarter, The Power of Reliability

 

The Power of Reliability

 

“Our goal is to construct electrical facilities to the highest standards and maintain our vast system to prevent outages. When outages do occur we restore the power safely, quickly and professionally. Our average restoration time is 60 minutes which is World Class.” John LaSelva, VP of Operations.

 

SECO Energy’s system held up remarkably well despite the high winds and rains associated with Hurricane Hermine. For those thousands of members who did incur outages, the majority were back in service within 153 minutes – pretty darn quick for a hurricane-driven outage event.

 

With almost 200,000 members, 12,000 miles of lines covering over 2000 square miles of service territory keeping your lights on is a huge responsibility – one that SECO Energy’s Vice President of Operations, John LaSelva, takes very seriously.

 

As leader of the reliability and operations group, John oversees 271 employees and contractors. His goal is to prevent outages by constructing facilities to the highest standards and through ongoing maintenance. This means continually inspecting and upgrading existing facilities – distribution and transmission poles, underground equipment and substation infrastructure.

 

Although replacement of poles and transformers is ongoing, it is only a small portion of what your cooperative does to maintain our “World Class” reliability rating worthy of two consecutive J.D. Power customer satisfaction awards. Every substation throughout the SECO Energy system is inspected monthly and upgraded as needed. Marion Oaks, Continental and Mt. Dora are currently scheduled for upgrades to meet the needs of a growing membership.

 

SECO Energy Insider - 3rd Quarter, The Power of Reliability

 

In addition to high construction standards and ongoing upgrades, SECO Energy employs a comprehensive vegetation management program trimming over 1500 miles of right-a-way each year. Infrared imaging is also utilized to perform bi-annual inspections on overhead and underground facilities. Both of these efforts drastically reduces outages.

 

Reliability of your electric service doesn’t stop with the facilities that bring the power to your plant. SECO’s system contains 1159 active Current Transformer (CT) meters, most installed at commercial/industrial accounts. These CT meters are tested on a 3-year cycle and the top 30 (highest monthly energy usage) are tested annually. These metering inspections increase reliability at your location and ensure accurate billing of your electric usage.

 

When we think of reliability, we tend to think only of the power to make things work. However, SECO Energy takes pride in repairing area lights in a timely manner. Of the 9,000 lights reported annually, 95% of them are back in service within our goal of 24 hours. Just a reminder, if you have a lights(s) in need of repair, just email us or fill out our convenient web form.

 

 

 

BARBIE SHAW

Manager of Key Accounts & Energy Services
OFFICE: (352) 569-9787
CELL: (352) 303-3567
barbie.shaw@secoenergy.com

Hank Bolduc, SECO Energy Key Accounts Consultant

HANK BOLDUC

Key Accounts Consultant
OFFICE: (352) 569-9789
CELL: (352) 303-3546
hank.bolduc@secoenergy.com

Ryon Meyers, SECO Energy Key Accounts Consultant

RYON MEYERS

Key Accounts Consultant
OFFICE: (352) 569-9781
CELL: (352) 636-9593
ryon.meyers@secoenergy.com

J.D. Simmons, SECO Energy Key Accounts Consultant

J.D. SIMMONS

Key Accounts Consultant
OFFICE: (352) 569-9790
CELL: (352) 303-3183
jd.simmons@secoenergy.com

 

 

J.D. Power Ranks SECO Energy Highest

SECO Energy, a not-for-profit electric cooperative serving seven counties in Central Florida, ranks highest in customer satisfaction among all electric cooperatives nationally according to the J.D. Power Electric Utility Residential Customer Satisfaction Study released today.

 

This is the second J.D. Power award earned by the cooperative. In 2015, SECO Energy was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

 

SECO Energy CEO Jim Duncan stated “I am awed and inspired by the hard work and commitment to member satisfaction displayed by our Board, leadership team and employees. Whether front line or behind-the-scenes, every SECO employee’s goal is to provide the best service possible to members. From restoring power outages quickly and safely in triple-digit heat to personal interactions through our website, via social media, on the phone and in the field, SECO employees go the extra mile for our members.”

 

J.D. Power Ranks SECO Energy Highest

 

Board of Trustees President, Ray Vick is equally as proud. “As a not-for-profit electric cooperative, SECO is here for you, the member. Our employees are empowered to put members’ needs first. On behalf of the Board, I would like to congratulate the leaders and employees who touch members’ lives and make a difference in the communities we serve.”

 

Today, SECO Energy stands humbly as the electric cooperative with the highest customer satisfaction score in the nation. This year’s score of 769 in the cooperative segment is a 20-point increase over 2015’s score in the south regional among midsize providers. Electric cooperatives were placed in their own segment this year, and SECO is proud to be grouped with such tough competitors.

 

“Like” SECO’s Facebook page and “follow” SECO on Twitter for cooperative updates and news releases.

SECO News, June 2016

SECO News, Duncan's Digest, February 2016

 

If the warmer than normal Spring is any indication, it looks like another hot Florida summer is just around the corner. As Floridians know, hurricane season started on June 1st. I want to assure you, our members, that SECO Energy and its employees are “Storm Ready.”

 

From the members’ perspective, what does that mean? Storm Ready doesn’t begin with storm season; Storm Ready is designing, building and maintaining a reliable system that delivers power to SECO members rain or shine. Supported by a number of behind-the-scenes departments, the employees from our Operations department – the good guys in the white hats – are the cavalcade of employees and their trucks that members look for during a service interruption. These employees work diligently to restore power quickly and safely. In the meantime, our member service employees stand ready to take your calls, and our Corporate Communications folks update website and social media communications to provide the latest information on outage statuses.

 

SECO Energy, SECO News June 2016

 

Restoring power quickly during storm season is only a small portion of SECO’s reliability focus. Our employees and contractor partners continually inspect, maintain and upgrade existing facilities. In 2015, we inspected 19,923 distribution poles and replaced 3,208 of them. To improve data communication between substation equipment and our System Operations Center, SECO upgraded to fiber optic communications for data transfer. The System Operations Center is manned 24 hours a day, 7 days a week and stands ready to assist members outside of normal business hours.

 

To maximize outage prevention efforts, we must first identify the most frequent causes. Tree-related outages are the number one reason why members lose power (small animal incidents take a close second). In the last decade, SECO has focused on creating a comprehensive vegetation management program and has dramatically reduced power outages related to trees. For nine years running, SECO has been nationally recognized as a Tree Line USA Utility by the National Arbor Day Foundation.

 

This is only a small overview of the accomplishments and responsibilities related to outage prevention and restoration. Daily afternoon storms are coming soon, so get to know SECO’s Storm Center by visiting SECOEnergy.com where members can report power outages and watch for updates on restoration efforts in your area. “Like” SECO’s page on Facebook and follow SECO on Twitter for instant updates and news releases. Lastly, visit secoenergy.com to review our Emergency Checklist to ensure you and your family are Storm Ready too.

 

 

SECO Energy, SECO News June 2016 - Commitment to community

 

Commitment to Community

As a not-for-profit electric cooperative, SECO Energy supports its members and the communities it serves by engaging in charitable projects. SECO employees also embrace their communities by volunteering hundreds of hours of their personal time on charitable projects they choose to support. Whether it’s coaching youth sports, running 5K races or volunteering for (and pledging to) United Way, members can find our SECO employee volunteers out and about building stronger communities.

 

This spring, SECO and its employees participated in events that showcased our beautiful outdoor spaces, contributed to the fight against cancer and awarded financial assistance to young scholars beginning their college careers.

 

SECO Energy, SECO News June 2016 - Commitment to community - Earth Fest and Arbor Day

 

Earthfest at Arbor Day

In April, SECO Energy’s Vegetation Management team celebrated the great outdoors at the Earthfest at Arbor Day event in downtown Ocala’s Tuscawilla Park. Families enjoyed the lovely spring weather, food, crafts, demonstrations and live entertainment. The SECO team gave away several hundred trees and children loved the face painting, coloring books and additional giveaways.

 

SECO Energy, SECO News June 2016 - Commitment to community - Arbor Day

 

Visitors took the opportunity to ask our Certified Arborists for tree-care tips and for planting advice for the trees they took home. Supported by our partners, ACRT and Nelson Tree, SECO has been a proud recipient of the Tree Line USA distinction by the National Arbor Day Foundation for nine years.

 

Sumter County’s Relay for Life

In late April, the SECO Relay for Life team participated in the American Cancer Society’s fundraiser. Relay for Life is the American Cancer Society’s signature event. It raises donations for cancer research as well as support for cancer patients and their caregivers.

 

SECO Energy, SECO News June 2016 - Commitment to community - Relay for life

 

This year’s theme was “Stopping Cancer in its Tracks,” inspired by the iconic television show Soul Train. SECO team members and other volunteers boogied through the night and into the morning to represent their commitment to continue the fight against cancer. Our SECO team’s fundraising efforts paid off, raising over $12,000 for the American Cancer Society.

 

Scholarship Program

Now in its 20th year, the SECO Board of Trustees approved $36,000 for deserving high school seniors. The 12 students from our service area were each awarded a $3,000 scholarship.

 

SECO Energy, 2016 Scholarship Awardees

 

This year the seniors and their families were honored with a reception at SECO’s headquarters on May 23rd. Visit SECOEnergy.com to see their names and photos. Since beginning the program, SECO has awarded 257 scholarships totaling over $500,000 to young people whose families’ energy needs are served by SECO.

 

As a member, how can you help your community and fellow members in need? Enroll in SECO Energy’s Pennies from Heaven program. Pennies from Heaven automatically rounds up your bill to the nearest dollar amount. The extra pennies (which average about $6 annually) are donated to the Pennies from Heaven program. Every cent collected is distributed here in our local communities and to our members for bill payment assistance.

 

Enroll online at SECOEnergy.com under Your Co-op > Community > Pennies from Heaven. Or you can call us at (352) 793-3801 or email customerservice@secoenergy.com to enroll.

 

 

SECO Energy, SECO News June 2016 - energy saving tip

 

Energy Saving Tip

The heat leading up to the 2016 Florida summer is here, and The Old Farmer’s Almanac predicts that June will be a little hotter than normal. Now is a perfect time to have your HVAC unit serviced to ensure your unit is running efficiently before summer gets into full swing. Change your filter regularly too. Order discounted filters (free shipping) from filterchange.coop.

 

Programmable thermostats offer preprogramed settings to regulate the temperature in your home. Installing a programmable thermostat can help homeowners reduce their energy usage and save on electric bills.

 

A programmable thermostat will adjust the times that the air conditioning or heating system operates. Most new programmable thermostats adjust while you are away during the day, while you are sleeping, have vacation mode and include an app that allows you to adjust on the fly.

 

SECO Energy, SECO News June 2016 - energy saving tip

 

The energy.gov website reports consumers can save between 5 and 15 percent on electric bills by using a programmable thermostat. For the most savings, set the thermostat to adjust the temperature in portions of time at least four hours in length.

 

If you have additional questions about installing a programmable thermostat, you should contact a certified HVAC contractor for assistance. [237021] As a member of SECO Energy, your Co-op Connections card offers discounts to many local businesses. Look for a local HVAC contractor that offers members a discount by visiting www.connections.coop.

 

Looking for more ways to save energy and reduce your electric bill? Please contact us at (352) 793-3801 or email energyservices@secoenergy.com to learn more ways to save energy and reduce your electric bill.

 

 

SECO Energy, Expressions

 

Expressions

Recently we had the honor and privilege to participate at the Annual Meeting of SECO Energy. We sincerely hope that we provided what was expected and in a manner that dignified the occasion. The donation was extremely appreciated and will be used to aid needy veterans. Should we be of any future service, please contact us.
Sincerely,
Donald Saylor
Commander – Honor Guard, VFW Post #4337
Inverness, FL

 
 

Want you to know how much I appreciate SECO. Your company goes far beyond what is expected. Thank you for fighting to keep our cost down. I am on Social Security; it is a blessing to see a low electric bill.
Thank you again & God Bless,
Mrs. Barbara Marsh
Ocala, FL

 

 

SECO Energy, Call 811 before you dig

 

Read the full June 2016 SECO News here.