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SECO News January 2024

Wynn's WireDear Members,

SECO Energy has been your local, trusted electric service provider for 85 years. We are an award-winning, not-for-profit electric cooperative that is growing, changing, and striving to be your cooperative of the future.

 

In January 2023, I unveiled our updated Mission, Vision and Core Values and a clear, focused strategic direction through our Strategy Map. Throughout the past year, we have focused on the fundamental objectives in our Strategy Map to build a solid foundation for success.

 

One foundational technology currently underway is our systemwide automated metering infrastructure (AMI) project. Members with an AMI meter installed already see the benefit of this cutting-edge technology. AMI meters collect usage data in 15-minute intervals and break down the patterns recorded by common appliances and electronics to provide a comprehensive snapshot of your household’s usage. With AMI meters, SECO can assist you with more innovative and energy-efficient services that reduce costs in the long run.

 

With the adoption of AMI, we can expand demand response programs that will provide wholesale power cost reductions and lower your bills. Demand response programs put you in control of the amount of energy you use and when you use it. We are exploring several bring-your-own-device programs for smart thermostats, smart water heaters, electric vehicles and chargers, and whole-home generators.

 

Many of these are already owned by you, and programs featuring these devices are the key to reducing your energy bill.

 

Another project of note is transitioning older, high-pressure sodium area lighting (HPS) fixtures to LED (light-emitting diode) area and street lighting. LED area lighting is a newer technology that is more energy efficient. LEDs use less energy, are more reliable, use less heat, and many fixture types are DarkSky friendly. The SECO team is devising a plan to fully transition to LED lighting in the future as the availability of HPS fixtures is scarce.

 

Our focus remains on our core business and meeting the increasing demand for reliable, affordable, and safe energy in our area. These proposed innovative energy services will enable SECO to maintain competitive rates and member satisfaction.

 

Review our Strategy Map online at SECOEnergy. com > Your Co-op > Strategy Map. Happy New Year from the SECO family to yours. Best regards,

 

Best regards,

 

Curtis Wynn
Chief Executive Officer

 

 

 

SECO News January 2024 Supercharge Your EV

 

SECO Energy is excited to offer members an exclusive opportunity to enhance the electric vehicle (EV) charging experience! Upgrade from a Level 1 Charger to our top-of-the-line ChargePoint Home Flex Level 2 Fast Charger and unlock a world of convenience and efficiency for your EV.

 

WHY UPGRADE TO A LEVEL 2 FAST CHARGER?

  • SPEED AND EFFICIENCY: The ChargePoint Level 2 Fast Charger is designed to significantly reduce charging time compared to Level 1 Chargers. With its 240-volt power supply, charging is faster, ensuring your EV is ready to hit the road quickly.
  • CONVENIENT HOME CHARGING: Imagine the convenience of charging your EV overnight in the comfort of your home. No trips to public charging stations – plug in and wake up to a fully charged vehicle. Plus, you can take advantage of SECO’s Super Off-Peak EV Charging Incentive!
  • AFFORDABLE LEASING OPTIONS: Make a sustainable choice without breaking the bank. Lease the ChargePoint Level 2 Fast Charger for just $14.50 monthly plus tax.
  • OWNERSHIP BENEFITS: If you prefer to own your charging solution, you can purchase the ChargePoint Level 2 Fast Charger for only $699 plus tax. It’s a one-time investment that pays off in the long run, offering you the convenience of home charging for years to come.

We’re waiving the $50 installation fee for a limited time. Contact a licensed electrician to assess your breaker panel capacity and installation of the 240-volt outlet and NEMA 14 50-amp receptacle. We’ll install the charger and offer technical assistance.

 

SUPER OFF-PEAK CHARGING INCENTIVE

Do you already own an EV? Sign up for SECO’s Super Off-Peak Charging Incentive. Charge your all-electric EV during Super Off-Peak hours (12 a.m. to 6 a.m.) and be rewarded with a $7 monthly incentive.

Take advantage of the chance to elevate your EV charging experience with a Level 2 EV Charger and Super Off-Peak Incentive from SECO Energy. Complete the web form to get started today!

 

SECO News January 2024 SECO Enegry Board of Trustees Good As Gold: Board of Trustees President Gerald Anderson

 

DEAR MEMBERS,

 

SECO Energy’s Board of Trustees is a nine-member board comprised of your fellow SECO members. As Trustees, it is our responsibility to establish, review, and revise corporate policies that preserve the foundations of our not-for-profit electric cooperative. We work to ensure that SECO continues to maintain reliable, affordable service for all members.

 

What sets SECO apart is that the cooperative is owned by the members it serves; there are no shareholders or outside investors. Established as Sumter Electric Cooperative, Inc. in 1938, we are now d/b/a SECO Energy with a Mission to provide reliable and innovative energy services to our almost 240,000 homes and businesses in our service area.

 

SECO Energy’s Board of Trustees has invested extensive time and resources to complete continuing education programs offered by the National Rural Electric Cooperative Association (NRECA) that help Trustees better understand the energy industry. NRECA’s programs are tailored specifically for cooperative Trustees, providing a comprehensive curriculum to enhance their expertise.

 

Each member of SECO Energy’s Board of Trustees has participated in the NRECA’s continuing education program and earned the prestigious Director Gold Credential (DGC). A Director Gold Credential signifies the highest level of commitment to continuing education, requiring participants to complete 19 credits earned through courses that mirror college-level rigor. Each credit requires a minimum of eight hours of coursework.

 

Our Trustees’ commitment is further highlighted by the exclusivity of their accomplishments.

 

Among the over 832 electric distribution cooperatives in the U.S., SECO stands out as one of the select few, with 100% of its Board achieving Director Gold status. This accolade places SECO’s Trustees in a truly elite category, showcasing their dedication to advancing their knowledge and skills.

 

Once earned, Trustees must re-certify as Director Gold every two years. This re-certification includes completing three study credits that ensure participants maintain their industry knowledge. This commitment to ongoing education underscores SECO’s dedication to having a Board equipped with the latest insights in the ever-evolving electric utility landscape.

 

The electric utility industry is complex; it faces challenges, threats, and opportunities. Your Board of Trustees is well-equipped to steer the cooperative through these complexities, ensuring a bright outlook for SECO Energy, its members, and communities.

 

As president of SECO’s Board of Trustees, I am extremely proud of the accomplishment of the entire Board in achieving the highest level of education – Director Gold.

 

Sincerely,

 

GERALD ANDERSON

BOARD OF TRUSTEES PRESIDENT

 

 

SECO News January 2024 Avoiding Energy Scams

 

As your trusted electric cooperative, we prioritize your safety and well-being. Recently, there has been a rise in energy fraud targeting consumers, and we want to ensure that you are well informed and protected. Keep these crucial warnings in mind:

 

  1. BEWARE OF UNSOLICITED CALLS: Scammers may pose as utility workers, making unsolicited calls claiming your account is overdue and threatening immediate disconnection if payment is not made. SECO will never demand immediate payment over the phone or threaten disconnection without prior written notice.
  2. PHISHING EMAILS AND TEXTS: Be cautious of emails or text messages requesting personal or financial information. Always verify the sender’s authenticity before clicking on any links. SECO communicates official information through our account management platform, SmartHub, and will never ask for sensitive information via email or text.
  3. DOOR-TO-DOOR SCAMS: Scammers may appear at your doorstep, claiming to be SECO employees and requesting payment. Authentic SECO representatives carry proper identification and will not demand on-the-spot payments. If in doubt, call our Member Services team to verify the person’s identity.
  4. FAKE UTILITY APPS: SmartHub is SECO Energy’s approved online account manager. Scammers may create fake apps to gain access to your personal information. Enroll in SmartHub to check your balance, pay your monthly bill, enroll in bank draft, and more; visit SECOEnergy.com > My Account > 12 Ways to Pay.
  5. WAYS TO PAY: SECO does not accept PayPay, Zelle, Cash App, Venmo or gift cards for payment. Enrolling in bank draft, with a paperless bill, is the safest payment and bill delivery option.

 

If you encounter suspicious activity or feel threatened, it is best to contact local law enforcement. We are committed to providing reliable and innovative energy services while ensuring the safety and security of our members. Stay informed and vigilant.

 

Read the full January 2024 SECO News.

SECO News October 2022

SECO News October 2022 Message From Board President and District 3 Trustee Gerald Anderson

Dear Members,

I am honored to serve as your Board President. As our CEO Curtis Wynn has highlighted in previous articles, we remain committed to maintaining our electric grid and keeping up with the growth we are experiencing system-wide.  I want to highlight some of those specific activities.

 

Members who live in Sumter County know the growth in our area has been incredible over the last decade. Last year, SECO energized 1,443 new services in Sumter County – representing 25 percent of SECO’s total new service count. This year between January and August, we have already energized 2,257 new meters in Sumter County, bringing the total service count in the county to 82,173.

 

You can’t help but notice the construction all over Sumter County, and SECO Energy has many projects in various design and construction stages. SECO is actively focused on improving the reliability of its existing infrastructure in Sumter County and building new facilities to meet increasing demand.

 

Currently in the Belmont area, new commercial development is happening around County Road 466A to include new restaurants, retail space and a hotel. In Belmont Phase 3, SECO recently energized electric infrastructure for 57 residential lots. A 100,000-square-foot self-storage facility is currently in the engineering design stage.

 

New single-family residences are proposed at the Keys at Wildwood Phase II and the Villas at Wildwood. The Wildwood Cottages subdivision is also in development near County Roads 134 and 426. These 70 new units have no age restrictions. The community will include a clubhouse, pool, dog park and community garden. 

 

A new nursing center is planned for Trailwinds Villages. SECO’s Engineering team has completed the electric design for an assisted-living facility of 160 units at Lumin Park in Lady Lake. Another new senior assisted-living facility in Wildwood on County Road 472 will have 132 units and is in the electrical design stage. 

 

Sumter County is also welcoming new commercial growth. An adhesive plant is in construction on 82nd Avenue west of County Road 127. In the same area, SECO has completed the electric design of a 170,000-square-foot building. A 7,000-square-foot retail building is being designed in the Fenney Professional Plaza. Near the corner of Buena Vista and Parr, a proposed 2,300-square-foot facility for a new Sprouts grocery store is in the works.  

 

This long list helps emphasize our area’s robust residential development and commercial growth. Keeping pace with the growth while continuing to maintain our existing infrastructure to serve our current members is a high priority for every SECO Energy employee. Visit SECOEnergy.com > Newsroom > System Improvement Map to see reliability and expansion projects across our entire service territory. 

 

Unfortunately, we continue to battle supply chain and labor shortages as a not-for-profit cooperative trying to keep pace with unprecedented growth. Our members continue to feel the crunch in their electric bills as the price of natural gas – the primary fuel used to generate electricity – increased 52% in July compared with June per the Energy Information Administration depicted in the graph to the right. The Power Cost Adjustment (PCA) component on your bill reflects these ongoing increases.   

 

Members who need financial help should visit SECOEnergy.com > Contact and click on the Find Bill Payment Help map to locate a social service agency in their area. These agencies receive funding from SECO Energy’s Pennies from Heaven program for the specific purpose of helping members who have difficulty paying their electric bill. Florida 211 is also a resource for residents who need resources related to food, addiction, housing and healthcare. Call 211 or visit 211.org today.  

 

 

 

Sincerely,

 

Gerald Anderson

Board Trustee President

 

 

SECO News September 2022 Enroll In The Surge MitiGator For A Chance to Win a Generator

Surge MitiGator – Win a Generator Reminder!

 

Enroll in SECO Energy’s Surge MitiGator program by November 15 for a chance to win one of three portable generators! Members in a current lease or prior purchase are already eligible to win.

 

Chomp down on voltage spikes and surges with SECO Energy surge protection. The meter-based surge arrester blocks damaging surges and voltage spikes that come in through the electric line before they damage appliances and cause financial loss. Surges are caused by lightning, vehicle accidents, small animals, fallen trees and more. 

 

You can lease the protection for only $5.95 plus tax per month with a $25 installation fee. Purchase prices range from $349 to $399, and installation is always free. The product carries a 15-year warranty.

 

Enroll in the Surge MitiGator program (lease or purchase) for a chance to win one of three portable generators. To enroll, visit SECOEnergy.com > Energy Solutions > Surge MitiGator and submit the web form.

 

The arrester at the meter is the first step in protection. You should invest in point-of-use surge devices to protect electronics and appliances. Purchase at local big box or hardware store. 

 

SECO News October 2022 Scare Away Phantom Load

Scare Away Phantom Load

 

Did you know that many everyday electronics consume electricity when plugged into an outlet? Electronics such as TVs, DVD players, computer equipment, gaming or audio systems, cable boxes and device chargers are the most common culprits. This phenomenon is called phantom load, and it leads to increased energy bills.

 

Phantom load may be responsible for 10 to 20 percent of residential electricity use in the United States alone. Studies report that homes may have 20 to 40 sources of phantom load. 

 

How do you scare away phantom load? The Department of Energy’s (DOE) website at energy.gov recommends using power strips instead of plugging items directly into outlets. Power strips enable multiple devices to be plugged in at one time and can be turned “on” or “off.” Smart plugs are also available for devices such as cell phones that stop using electricity when the battery is charged.

 

Scare away phantom load by identifying and eliminating energy wasters in your home. TVs and DVD players in a guest room? Multiple chargers plugged directly into outlets and not being used? A computer, printer or gaming system plugged in and not in use?

 

SECO offers a variety of ways to search out energy wasters in disguise. Find the Energy Estimator and the Home Energy Assessment at SECOEnergy.com to receive energy-efficiency advice tailored to your home.

 

 

 

SECO News September 2022 SECO Energy Employees donate to Relay For Life

SECO Energy Employees Donate to Relay For Life

 

For decades, SECO Energy employees have donated to and participated in The American Cancer Society’s Relay For Life which is the largest peer-to-peer fundraising event dedicated to saving lives affected by cancer. 

 

SECO Energy is proud to announce that its employees collectively donated $4,640 to Relay For Life teams in SECO’s service area. SECO Energy has committed to matching employees’ donations from our Pennies from Heaven fund. The total contribution totaled $9,280 for the American Cancer Society. 

 

Want to join SECO Energy’s charitable endeavors? Enroll in our Pennies from Heaven program that is transitioning to the SECO Energy Foundation. Your bill will be rounded up to the nearest dollar each month. These donations assist your fellow members with bill payment assistance and other local worthy causes. Read more on page 4 about SECO Energy Foundation enrollment changes that take effect in January 2023.

 

 

 

SECO News October 2022 SECO Energy Foundation Pennies From Heaven Transition

SECO Energy Foundation Reminder

 

In January 2023, SECO Energy’s Pennies from Heaven program is transitioning to the SECO Energy Foundation. The SECO Energy Foundation’s goal is to increase community outreach in our service area. The new Foundation will generate grant funds for projects that align with SECO members’ needs and SECO’s strategic initiatives. The Foundation will also provide increased bill payment assistance for SECO members.

 

SECO members will automatically be transitioned to enrollment in the SECO Energy Foundation at year-end unless they have proactively unenrolled. The Foundation enrollment rounds up monthly bills to the nearest dollar. The average donation per member whose bill is rounded up is $6 annually. 

 

Update your SECO Energy Foundation enrollment status by visiting SECOEnergy.com > Contact >  SECO Energy Foundation. You can send an email to CustomerService@SECOEnergy.com, call (352) 793-3801 or write to SECO Energy, Attn: Corp Comm, P.O. Box 301, Sumterville, FL 33585 by December 31, 2022.

 

We are so thankful for our current Pennies from Heaven enrollees. We look forward to expanding our community outreach with the new SECO Energy Foundation.

 

Contributions to the SECO Energy Foundation will be tax-deductible.

Read the full October 2022 SECO News online.

 

SECO News September 2022

Atlantic hurricane season runs from June 1 to November 30. Thankfully, at print time for this edition of SECO News, the season has been inactive, and the forecast revised. But it only takes one powerful tropical storm or hurricane to bring widespread damage to transmission and distribution electric infrastructure, so don’t let your guard down. According to the National Oceanic and Atmospheric Administration (NOAA), the possibility of a hurricane forming is highest during September.

 

Earlier this year, the Colorado State University (CSU) Tropical Meteorology Project team called for a well-above-average 2022 hurricane season. In August, the CSU experts decreased the season forecast to potentially above-average. Warmer tropical sea temperatures and cooler subtropical sea temperatures indicate a high probability that a major hurricane (Category 3, 4 or 5) will make landfall in the U.S.

 

CSU now predicts 18 named storms and 4 major hurricanes, which is by no means below average. Between 1991 and 2020, the average number of named storms was 14.4, and major hurricanes was 3.2. 

 

SECO Energy is StormReady and prepared to respond to outages caused by summer thunderstorms, tropical storms and hurricanes. SECO’s StormReady approach includes our investment in our outage reporting and communications platform StormCenter. Report a new power outage and check the status of a current outage using your smartphone or tablet 24/7 (or call our IVR and use the automated system that offers outage details). With your account enrolled in notifications, we’ll send proactive outage alerts via email, text, voice or all three – depending on your enrollment preferences. These notifications generate when our system detects a feeder outage affecting your location. Manage your notification preferences at SECOEnergy.com > StormCenter. 

 

Your county Emergency Operations Centers offer storm-related services. If you or a loved one have special needs, add your name to the Special Needs Registry at www.FloridaDisaster.org and review shelter, evacuation and emergency services details. SECO Energy’s restoration priorities in a named storm recovery are feeders that serve shelters, schools, hospitals and government/public safety facilities. Then we focus on restoring service to feeders with the largest number of accounts. If you or a loved one require electric service for life-sustaining medical equipment, invest in a generator or prepare to go to a shelter if a named storm heads our way.    

 

Essential supplies fly off the shelves when a hurricane is en route. Need help getting started with a supply plan? Read our Hurricane Handbook at SECOEnergy.com > Safety > Hurricane Handbook to learn what to do before, during and after a tropical storm or hurricane.

 

Sincerely,

 

Curtis Wynn

Chief Executive Officer

 

 

SECO News September 2022 Stop A Scam in Its Tracks

Stop A Scam In Its Tracks

 

The adage is true: If it’s too good to be true, it usually is. Common scams include a threat to shut off electricity, “free” solar equipment or a stranger knocking on your door to supposedly change your meter. Millions of Americans fall victim to scams each year. Scammers try to create a sense of urgency or offer something too good to be true, so you’ll comply first and regret later.

 

One popular scam is a phone call that your energy provider will disconnect power in 30 minutes if you don’t pay your bill. The scammer wants your credit card information or suggests you meet in a public place (not the utility’s approved payment location) and hand over cash or a gift card. Don’t fall for the scam – SECO Energy will never call you and threaten to disconnect power within minutes. We will not ask for cash, gift cards or other internet forms of payment such as Zelle or Venmo. Check your billing balance and payment history through our online account manager SmartHub at SECOEnergy.com > Your Account. 

 

Less-than-honest solar contractors advertise “free solar” or “eliminate your electric bill.” Both claims are false. Solar equipment is costly and never free – especially if a scammer talks you into financing a system at a high interest rate. Watt for watt, solar power generation costs more than traditional power generation. Members who invest in solar will purchase utility-supplied power when the sun isn’t shining – unless they invest in a backup power system like battery or generator power sources. Also, you will not have power during a utility outage unless you’ve installed a backup power source with your solar system. Get the facts about solar. Visit SECOEnergy.com > Energy Solutions > Is Solar Right For You? Find facts on solar generation, types of panels and inverters, how net metering works, frequently asked questions and more.

 

Another scam is a stranger knocking on your door to check/change your electric meter, perform a home energy audit and sell products that will reduce your electric bill. This person may indicate SECO sent them, or they represent a SECO program. Don’t let them in the door unless you have prearranged the visit. Nefarious persons may offer products or services you don’t need. The situation may be dangerous if someone is trying to gain access to your home and property. A Marion County couple fell for this ploy. Their home was robbed while a scammer distracted them in the yard while claiming to examine the electric meter. SECO will only send authorized contractors to your home to read your electric meter or replace faulty equipment. SECO contractors carry company ID and will show you their badge upon request. 

 

You’ll find a list of common scams that are perpetrated in-person, by phone or online by visiting FBI.gov > Scams and Safety. If someone at your door is demanding payment or access, call 911 to ensure your safety. If you have questions about a phone interaction that you believe is a scam, email CustomerService@SECOEnergy.com.

 

 

 

SECO Energy Trustee Joyce Anderson Earns Director Gold Credential news release

 

SECO Energy Board of Trustees Secretary/Treasurer and District 2 Trustee Joyce Anderson has successfully completed the requirements to earn the Director Gold Credential (DGC) from the National Rural Electric Cooperatives Association (NRECA). This Credential recognizes directors/trustees who demonstrate their commitment to advancing their knowledge and performing their fiduciary duty to the best of their ability.

 

Trustee Anderson resides in Sumterville and was first elected to the SECO Energy Board of Trustees in February 2020. Ms. Anderson currently serves as the Board of Trustees Secretary/Treasurer and has been a SECO member since 2017. 

 

 

 

SECO News September 2022 SECO Energy Donates $10,500 For Public Education Foundations

SECO Energy Donates $10,500 for Public Education Foundations

 

School is back in session. As part of our ongoing commitment to education and the communities we serve, SECO Energy’s Pennies from Heaven program has donated $10,500 to local public education foundations. 

 

$1,000 to The Citrus County Education Foundation 

Its mission is to provide resources to support the Citrus County School District to enhance the quality of education for present and future generations.

 

$3,500 to The Educational Foundation of Lake County 

The Foundation will fund travel to the World Competition for Vex Robotics. With SECO’s donation, more teams will be able to compete.

 

$3,000 to The Public Education Foundation of Marion County 

The Foundation will use the funds to support their Grants for Great Ideas program that provides teachers funding for innovation in STEM education.

 

$3,000 to The Sumter County Schools Enhancement Foundation 

The Foundation serves students with incentives for achievement, helping students in need, and awarding scholarships to seniors to promote higher education.

 

This year’s collective donation is a continuing investment in public education in the communities we serve, and follows two of the seven Cooperative Principles of Education, Training and Information and Concern for Community. Read more about the Pennies from Heaven program and 2023 transition to the SECO Energy Foundation at SECOEnergy.com. Click the Foundation banner to check your enrollment status in the electric bill round-up program that funds these types of initiatives. 

 

 

 

SECO News August 2022 Enroll In The Surge Mitigator For A Chance To Win A Generator

Surge MitiGator – Win a Generator

 

Win one of three portable generators! Enroll in SECO Energy’s Surge MitiGator surge protection product by November 15. Members in a current lease or prior purchase are already eligible to win.

 

The MitiGator chomps down on voltage spikes and surges before they damage appliances and cause financial loss. Surges are caused by lightning, vehicles crashing into SECO facilities, small animals, fallen trees and more. The Surge MitiGator is installed at the meter and reduces surges that come through the electric line. The product carries a 15-year warranty.

 

Lease the protection for only $5.95 plus tax per month with a $25 installation fee. Purchase prices range from $349 to $399, and installation is always free.

 

Enroll in the Surge MitiGator program (lease or purchase) for a chance to win a portable generator. We’ll pick a winner in September, October and November. To enroll, visit our Surge MitiGator website section and fill out the web form.

 

The arrester at the meter is the first step in protection. Point-of-use surge devices should be installed for a home’s electronics and appliances. Purchase these at your local big box or hardware store. 

 

 

 

SECO News August 2022 SECO Energy Foundation Pennies From Heaven Transition

SECO Energy Foundation Transition

 

SECO Energy’s Pennies from Heaven program is transitioning to the SECO Energy Foundation in January 2023. The goal of the SECO Energy Foundation is to generate more funds for projects that align with SECO members’ needs and the cooperative’s strategic objectives including increased bill payment assistance for SECO members.

 

At year-end, all SECO members will automatically be transitioned to enrollment in the SECO Energy Foundation that rounds up monthly bills to the nearest dollar. The average donation per member whose bill is rounded up is $6 annually. 

 

Update your SECO Energy Foundation enrollment status by visiting SECOEnergy.com > Contact > SECO Energy Foundation. You can send an email to CustomerService@SECOEnergy.com, call (352) 793-3801 or write to SECO Energy, Attn: Corp Comm, P.O. Box 301, Sumterville, FL 33585 by December 31, 2022.

 

We are so thankful for our current Pennies from Heaven enrollees, and we look forward to expanding our community outreach with the new SECO Energy Foundation.

 

 

Contributions will be tax-deductible.

 

Read the full September 2022 SECO News online.

 

SECO Members in The Villages Targets of Payment Scam

Over the last two days, SECO Energy has noticed an escalation in reports from members in The Villages who have been targeted by phone scammers in a combination of live person calls and automated robo calls. The scam callers demand payment within 30 minutes or service will be disconnected. Some scam callers have advised that a truck is in the area to collect cash payment or payment can be made via PayPal.

 

The scam appears to be a boots-on-the ground effort to collect cash, money cards or PayPal funds. The scams have been identified as a Villages-targeted effort, and SECO has notified law enforcement. SECO does not collect money in the field or call to threaten disconnection of service if payment isn’t rendered. SECO does not disconnect service after regular business hours or on the weekend.

 

If a member is contacted and the caller indicates someone is in the area to collect payment, the member should call the local law enforcement agency to report it. An impersonator on the phone often tries to make a scam believable by providing a name and employee identification number – don’t fall for it. The caller may pretend to know your account details. Do not fall for this or reveal any financial or account information to a scammer.

 

In the field, SECO employees carry company identification and drive company vehicles with the SECO Energy logo displayed prominently. SECO authorized contractor vehicles are marked as an authorized contractor and display the SECO logo. Contract employees carry SECO-issued contractor Identification. If you are approached by a SECO employee or contractor, please ask to see the individual’s ID. If you don’t have an appointment with a SECO employee, don’t answer the door. Call law enforcement.

 

For more information on scams, visit our website and click the Scams banner.

Solar Scam Prevention

They’re at it again! The solar scammers have infiltrated SECO Energy’s service territory. They claim to be working with SECO. They state that your electric bills are averaging a certain dollar amount. They sound credible; they’re not! The dialogue is all too familiar and for this reason SECO says, “Beware.” If it sounds too good to be true, it typically is too good to be true.

 

SECO Energy knows how scammers work. Too often, the Cooperative is contacted by members who have spent their hard-earned dollars on solar panels and are disappointed that they are not saving significant money on their electric bills. Although solar technology continues to improve and the price of panels and installation has decreased, it is still a hefty investment. The initial cost for a solar photovoltaic system is sizable compared to the savings on a member’s monthly electric bill – even with the current tax incentives. Traditional electricity supplied by your utility is still the best value, but SECO is happy to help walk members through the process of a solar installation at their homes or businesses.

 

Solar Scam Prevention, Beware

 
 
When contemplating solar, there is so much to consider. What works for one person may not work for another. Your location may or may not be conducive to solar energy production. Don’t let a scammer’s one-size-fits-all approach convince you to make a hasty decision. Before engaging a contractor, contact SECO’s Energy Services Specialists. These experts are trained at the Florida Solar Energy Center, and they have tools to help determine if solar is beneficial for you. SECO also suggests that you solicit bids from a minimum of three reputable solar installers. The Florida Solar Energy Industries Association website (www.FLASEIA.org) has a complete list of recommended contractors.  

 

If you would like to live the “Solar Life” but don’t want to make a big financial investment, SECO has an option for you. The Cooperative’s “Solar Life” program requires no upfront investment in panels, no roof holes, no insurance and no maintenance costs. No need to worry about HOA or zoning restrictions. And no need to cut trees in hopes of increasing rooftop solar production. Subscriptions in the “Solar Life” program carry no cancellation fee and no minimum term. The cost is $32 a month for four panels and the kilowatt hours generated reduces the amount of utility-supplied power. Enroll in the “Solar Life” program today here..

 
 
If you would like more information, visit our Solar Power section. Contact SECO through our website’s Contact Us form. Or call (800) 732-6141 and speak with a representative today. SECO can help you separate fact from fiction and not become a victim.

Tis the Season for Scammers

During the Christmas season, scammers believe that people are more vulnerable to falling for their tricks. SECO Energy is reminding members to be cautious of any person claiming to be from the utility whether in person or on the phone. Be especially cautious of demands for immediate payment.

 

SECO has numerous employees and contractors working in the field who come in contact with members on a regular basis. All SECO employees and contractors carry company-issued identification. Members should ask for identification or call SECO and verify an employee or contractor’s identity. Be extremely cautious of any person who is asking for entry into your home or business. SECO employees will not arrive to conduct an energy audit or conduct a solar assessment on a home without a pre-scheduled appointment.

 

Phone scams are also a concern. SECO members, residential and commercial, have reported receiving phone calls threatening disconnection of service unless payment is made immediately. Be warned, SECO does not call and demand credit card payment over the phone. SECO uses a robo-call system after hours to remind members of late payments. A SECO employee will never arrange for a member to meet them at an off-site location and demand a cash payment.

 

Kathryn Gloria, Vice President of Corporate Communications and Energy Services, stated, “Be extra wary of scams during the Christmas season. A scammer’s main objective is to make a quick buck. They are likely to leave the property or end a call quickly if they believe their scam will be exposed.”

 

Gloria adds, “Be alert and call SECO immediately if you want to verify the identity a SECO employee or contractor or if you are questioning the legitimacy of a phone call from SECO. If at any time you feel your safety is at risk, call 911 immediately.”

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Scammers Target Business Owners in The Villages

Just this week, several SECO members in The Villages recognized and reported scam phone calls.  SECO Energy is warning its members about scammers on the loose on the phone and in person in its service area.  Members have reported threatening phone calls from persons masquerading as SECO employees and employees of other utilities.  Small business owners in the area seem to be a prime target.

 

Owners receive a phone call, during business hours, from an individual claiming to be a representative of SECO.  The individual then threatens a service disconnection if the member does not pay immediately by credit card over the phone.  Scammers have even demanded owners meet with them at an off-site location and pay cash.

 

Please be advised: SECO will not call members – either residential or commercial – and demand credit card payment over the phone.  SECO uses an automated robo-call phone call system after hours to remind members of late payments.  A live person will never call and harass a SECO member for immediate payment.

 

Kathryn Gloria, Vice President of Corporate Communications and Energy Services, cautions members to be wary of payment demands.  “Scammers can be sophisticated thieves – they use threatening language to create a sense of urgency in their victims.  Scammers choose their victims carefully, they call businesses during busy times, looking for a distracted person who may fall for their scheme.”

 

Gloria adds, “Above all, be cautious about sharing personal information with callers or making utility payments over the phone.  If you receive a phone call and question its legitimacy, hang up immediately and call SECO.”

 

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Hackers, scammers and thieves – at your door

In today’s fast-paced world of hackers, scammers and thieves, SECO Energy members must be vigilant to protect themselves, their property and their financial information. If someone calls you or comes to your door and requests access or payment, protect yourself. Hang up on the caller and above all, don’t allow an unidentified person access to your home. Call 911 if someone suspicious comes to your door without identification and a vehicle with company signage.

 

SECO Energy, New Fleet Look

 

All SECO vehicles display prominent signage. Our fleet vehicles have refreshed branding with larger logos so you can better recognize us when we are working in your area. Our contractors display their company logos with a SECO Energy contractor signage as well. Keep in mind that SECO contractors include meter readers, surge protection installers, tree trimming crews and construction/maintenance contractors, so there are a variety of legitimate reasons for SECO to be in your area.  Please don’t hesitate to contact us if you have a question or concern.  If you feel you are in danger, immediately call 911.

 

SECO Energy, New Fleet Look