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Members Re-elect District 8 Trustee Bill James

On Thursday, February 1, members who attended the District Meeting voted to re-elect Bill James to represent District 8 on SECO Energy’s Board of Trustees. James became a SECO member in 2002 and was first elected to the Board in 2010.

 

SECO Energy is a not-for-profit electric cooperative, operated for and owned by its members. SECO members elect their fellow members to SECO’s nine-member Board of Trustees. Collectively, the Board represents the SECO membership, meeting monthly to monitor the financial status of the cooperative while providing fiduciary oversight and participating in policy decisions that serve the best interests of the members at large.

 

Members in District 8 gathered at The Manor at The Plantation at Leesburg to elect a District 8 Trustee for a three-year term. James has served on SECO’s Board for eight years, and ran unopposed.

 

James stated, “Thank you District 8 members for again electing me to serve on the SECO Energy Board of Trustees. I am privileged to continue my work with the cooperative, CEO Jim Duncan, SECO’s senior management team and my fellow Trustees. It is a pleasure to use my 50+ years of experience in the electric utility industry to make a difference in the quality and value of the electric service in the Central Florida communities served by SECO Energy.”

 

CEO Jim Duncan stated, “I congratulate Mr. James on his re-election and continued service to SECO members. Mr. James’ electric utility industry knowledge and experience is an asset to SECO’s Board. It is a pleasure to work with a Board that is member-focused and committed to the Cooperative’s success. I also extend my gratitude to our District 8 members who attended the meeting and participated in SECO’s democratic process.”

 

Duncan added, “I hope to see all of you at SECO’s Annual Meeting of the Membership in March. Enjoy breakfast and snacks, browse energy efficiency displays at the Energy Showcase and stay through the business meeting for the door prize drawing. This year, door prizes include a refurbished 2009 Dodge Dakota pick-up truck an electric golf cart, cash and more.”

 

SECO members are invited to the 80th Annual Meeting of the Membership on Saturday, March 24. Registration opens at 8:00 a.m., and the business meeting begins at 10:30 a.m. The meeting is located across the street from the corporate headquarters at 293 S. Highway 301 in Sumterville.

 

View a photo and brief bio of our Trustees along with an interactive District map. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Members Use 30% More Energy in January

To help members understand increasing energy bills this winter, SECO Energy has published its Central Florida January weather blog

 

January 2018 was much colder than January 2017. The average low in January was a chilly 46 degrees – last year at the same time the average low was a warmer 54 degrees. Central Florida residents experienced ten days of lows in the 30s and one day in the 20s, when snow flurries were reported at the Leesburg Airport!

 

SECO’s residential members consumed, on average, 30 percent more energy in January this year than last year. Members’ bills will reflect the increased energy consumption. SECO is advising members to expect an increase in usage and billing amounts of 30 percent or higher due to the cold weather.

 

Heating costs can vary widely depending on your home’s type of heat unit. If your thermostat does not have an “emergency heat” setting, then you will likely have electric resistance heat (also known as heat strips). This type of heating costs up to five times more to operate than a heat pump or conventional air conditioning unit.

 

SECO Energy’s Kathryn Gloria, Vice President of Corporate Communications and Energy Services, reminds members to be energy efficient in the colder months. “For energy efficiency, ENERGY STAR® recommends setting your thermostat at 68 degrees or lower. Members can install an ENERGY STAR programmable thermostat and utilize the pre-programmed settings to save energy year-round. And don’t forget to check the weather stripping on your windows and doors and re-seal as needed.”

 

Gloria added, “Even if you didn’t raise your thermostat settings in January, your heating unit ran more frequently to maintain your home’s temperature. That’s why it’s important for members to have their HVAC units serviced annually by a qualified technician and change the air filter according to manufacturer’s instructions.”

 

Members who are concerned about their January energy usage increasing more than 50 percent over last year’s usage are urged to contact SECO for a high usage investigation. To arrange for an Energy Services Specialist to visit and conduct the investigation, use the handy web form to contact SECO by visiting www.SECOEnergy.com. This service is free to SECO members.

 

There were 292 heating degree days for January 2018, while last year there were only 116 heating degree days (HDDS). Degree Days are based on how much warmer or cooler than 65°F the average temperature at a particular location is. With nearly three times as many HDDs in January, your heating units will have run more frequently to maintain your temperature setting.

 

For members who would like to learn more about energy efficiency, visit SECOEnergy.com and request a free in-home energy audit. “Like” SECO’s Facebook page and “follow” the company on Twitter for news releases and cooperative updates.

Sunshine State Expanded stats January 2018

 

FAQ:

 

Why is my bill higher this January than it was last year? Temperatures were much colder this January. The average low temperature was only 46 degrees compared to 54 degrees last year. Even if you didn’t raise your thermostat settings during January’s cold weather, your heating unit ran more frequently to maintain your home’s temperature.

 

How do I ensure my heating unit is working properly? Have your unit serviced annually by a qualified technician. The best time is typically in the spring or fall before the extreme temperatures of summer and/or winter.

 

What should I set my thermostat at during cold weather? The recommended setting for heat is 68 degrees or lower.

 

How do I know if I have a heat pump unit? A heat pump thermostat will have an “Emergency Heat” setting.

 

What is the cost difference in a heat pump and electric resistance heat? Electric resistance or heat strips can cost up to five times more to operate than a heat pump unit.

 

I have a heat pump. Aren’t these supposed to be energy efficient? Heat pumps are very efficient; however, when temperatures drop into the 30s, heat pumps rely on auxiliary heat also known as emergency heat. Your thermostat will indicate if “auxiliary” or “emergency” heat is operating. Keep in mind that Central Florida experienced 20 days with temps that dropped to the 30s and one day that dropped to the 20s. During these low temperatures every type of heating unit ran frequently to maintain warmth.

 

How do I use a heat pump most efficiently? Set it and forget it. The less you adjust the thermostat the better. If you do need to make an adjustment, raise the temperature slowly one or two degrees at a time to prevent the emergency heat from operating.

 

What else can I do to get my heating bill down?

  • Lower the thermostat to the lowest setting you are comfortable with. You can save 3-5 percent on your electric bill for every degree lower you set the thermostat.
  • Be sure to check your weather stripping and caulking. A leaky house will use more energy and produce higher bills.
  • Close your drapes or blinds at night to help retain the heat in your home.

I’m not even using my heat because I have space heaters, so why did my bill go up? Space heaters cost 15-17 cents per hour to operate. If you’re using two space heaters, the cost per hour would be about the same as a three-ton heat pump.

 

My bill is double the amount of last year’s bill and I can’t afford to pay it right now. What can I do? Contact us. For members whose bills are 50% higher than last year due to cold weather or a malfunctioning heating unit, SECO may be able to offer payment arrangements and waive late fees.

 

What energy efficiency tools does SECO offer to help me reduce energy use? 

If you want to check historical usage, log into SmartHub to view past bills and charts. If your usage is high, SECO offers several energy-efficiency tools to help you identify energy wasters.

 

Take the Home Energy Assessment to receive a detailed email tailored to your home’s features and lifestyle. The energy-saving advice will provide low-cost ways to decrease your usage – and your electric bill.

To easily calculate how much energy your appliances, lighting, electronic devices, and other energy-using items in your home consume, use the Energy Estimator.

Sunshine State Stats, January 2018

January 2018 was much colder than January 2017. The average low temp for January 2018 was a chilly 46 degrees. The average high this year was only 56 degrees – last year at the same time the average high was 64 degrees. Central Florida residents experienced ten days of lows in the 30s and one day in the 20s, when snow flurries were reported at the Leesburg Airport!

 

Sunshine State Expanded stats January 2018

SECO’s residential members consumed, on average, 30 percent more energy in January this year than last year. If your bill for your January usage is 30 percent higher, that’s expected and normal given the cold weather. Heating costs can vary widely depending on your home’s type of heat unit. If your thermostat does not have an “emergency heat” setting, then you likely have electric resistance heat (also known as heat strips). This type of heating costs up to five times more to operate than a heat pump or conventional air conditioning unit.

 

Even if you didn’t raise your thermostat settings in January, your heating unit ran more frequently to maintain your home’s temperature. This is why it’s important to have your unit serviced annually by a qualified technician.

 

If your electric bill for your January usage is more than 50 percent higher than last year’s, please contact us using the form online. We can arrange for an Energy Services Specialist to visit your home and conduct a high usage investigation. This service is free to SECO members.

 

There were 292 heating degree days for January 2018, while last year there were only 116 heating degree days (HDDS). Degree Days are based on how much warmer or cooler the average temperature at a particular location is than 65°F. With nearly three times as many HDDs in January, your heating units will run more frequently to maintain your temperature setting.

 

Rainfall for January of 2018 was 3.68 inches compared to last January at 3.10 inches. February 2018 is forecast to be similar to last year but wetter than 2017. Visit our website for more information on SECO Energy’s products and services!

SECO News, February 2018

Members, mark your calendar and plan to attend SECO Energy’s 80th Annual Meeting of the Membership on Saturday, March 24, where we will celebrate hitting our 200,000 meter milestone. I hope you’ll come celebrate with us.

February 2018 Duncan's Digest

 

The event is centrally located at our Sumterville Compound at 293 S. Highway 301. Registration opens at 8 a.m., and the business meeting including my CEO Report begins at 10:30 a.m. Watch for your official Annual Meeting Notice enclosed with your bill between February 8 and March 9.

 

SECO’s Annual Meeting is the liveliest party in town – it’s a downright shindig! Arrive hungry; we’re serving hot breakfast sandwiches, doughnuts, cookies, coffee and sodas. Registered members receive a special SECO gift and a copy of our 2017 Annual Report. Browse energy efficiency displays in the Energy Showcase and visit with our energy partners and SECO employees. Enjoy live entertainment by Margo Rochelle and Rodeo Drive Band. Meet the Board of Trustees – your fellow members who you elect to oversee the cooperative’s governance.

 

Our Annual Meeting celebrates you – our member. SECO is a not-for-profit electric cooperative operating for the benefit of and owned by members. SECO does not share dividends with stockholders or investors. Instead, and per the requirements of our business model and Bylaws, our margins are allocated to members themselves, used as equity for the financial health of the cooperative and returned/retired to the members upon Board of Trustee approval. Since inception, we have retired more than $57.8 million back into your pockets. It’s the “cooperative difference” in action.

 

New this year, we’ve developed an RSVP process to project member attendance for food and gift ordering. Let us know you are coming.  Members who RSVP online and attend the meeting are entered in a drawing for a $300 bill credit.

Save the Date

 

Those members without internet access can complete the perforated slip attached to the Annual Meeting notice and enclose with the bill payment – or give us a call at (352) 793-3801 and tell us how many will be in the party. Keep in mind members still must register upon arrival to receive door prize and gift tickets.

 

This year, the Annual Meeting agenda includes a member vote of a Board-recommended revision to SECO’s Bylaws. Look for a copy of the revision in your billing statement that includes the Annual Meeting Notice. A copy will also be included in your SECO gift bag on Annual Meeting day. Before asking for your vote, we will provide an overview of the changes during the business meeting.

 

Also on the agenda is the all-time member favorite – drawing for door prizes. Grand prizes include a truck and a golf cart – each valued at about $5,000 and $1,500 in cash.

 

Other prizes include $1,000 in cash, two $500 cash prizes and two $300 bill credits. More door prizes (like iPads and gift cards) are available too, many of which are donated by local vendors and businesses that are also SECO members. The prize drawing begins after the business meeting and Bylaws vote.

Door Prizes at the SECO Annual Meeting Feb SECO News 2018

 

There is ample parking, including disabled parking and shuttle service. If you require disabled parking, please have your disabled parking permit displayed prominently on your mirror as you enter the parking area. Employees will guide you to parking and shuttles.

 

Your official Annual Meeting Notice will arrive in your February or March billing statement. There is no need to bring the notice to the meeting. Just bring a copy of your bill and photo ID. Registration lines move quickly with our electronic check-in process when you have your bill and identification.

 

Join me, your fellow cooperative members and neighbors, SECO’s Board of Trustees and our employees for the 2018 Annual Meeting of the Membership.

 

I’m looking forward to seeing each of you.

 

Sincerely,

 

Jim Duncan

Chief Executive Officer

 

Read the full February 2018 SECO News online.

Sunshine State Stats, November 2017

November 2017 was slightly warmer than the previous November, so members may have been running their HVAC units more frequently than last year at this time. Thus, your November bill this year may be higher than last year’s November bill. The average temperature came in at 69°, while November of 2016 had an average temperature of 68°. Rainfall came in at 1.51 inches compared to last November at 0.03 inches.

 

There were 132 cooling degree days and 7 heating degree days for November 2017, while last year there were 118 cooling degree days with 27 heating degree days. The Degree Days are based on how much warmer or cooler the average temperature at a particular location is than 65°F. In other words, if the average temperature is 60° degrees outside on a particular day, there are 5 Heating Degree Days for that day in that location.

 

Sunshine State Stats November 2017 Temperature layout

This December is forecast to be similar to last December with precipitation being higher than normal. At the time of this writing, a cold front is forecast to creep into Central Florida around December 7 with lows in the 30s. Therefore, heating costs will increase electric usage and bills. Per ENERGY STAR, you can save 3-5% annually on heating costs for each degree lower you set the thermostat during the winter. And you can save up to $180 annually with a programmable thermostat.

 

If you want to check historical usage, log into SmartHub to view past bills and charts. If your usage is high, SECO offers several energy-efficiency tools to help you identify energy wasters. Take the Home Energy Assessment to receive a detailed email tailored to your home’s features and lifestyle. The energy-saving advice will provide low-cost ways to decrease your usage – and your electric bill.

 

To easily calculate how much energy your appliances, lighting, electronic devices, and other energy-using items in your home consume, use the Energy Estimator. If you want a member of our Energy Services team to come to your home to perform a free energy audit, contact us today to book an appointment.

Sunshine State Stats, October 2017

October 2017 was slightly warmer than the previous October, so members’ usage and bills may be slightly higher than in October 2016. The average temperature came in at 77°, while October 2016 had an average temperature of 75°. Rainfall in October 2017 came in at 2.63 inches compared to last October at 1.90 inches.

 

There were 379 cooling degree days and 15 heating degree days for October 2017, while last year there were 332 cooling degree days with 0 heating degree days. The Degree Days are based on how much warmer or cooler the average temperature at a particular location is than 65°F. In other words, if the average temperature is 70 degrees outside on a particular day, there are 5 Cooling Degree Days for that day in that location.

 

Sunshine State Stats, October 2017 average numbers

Degree days are measures of how cold or warm a location is. A degree day compares the mean (the average of the high and low) outdoor temperatures recorded for a location to a standard temperature, usually 65°Fahrenheit (F) in the United States. The more extreme the outside temperature, the higher the number of degree days. A high number of degree days generally results in higher levels of energy use for heating or cooling. Learn more about temperature’s effect on energy usage.

 

November’s temperature forecast is fairly close to normal with an average of 68 degrees. Precipitation is forecast to be higher than normal compared to last year. Consider keeping your heating thermostat between 68 to 70 degrees or lower during the cooler months of the year to lower your energy use.

 

If you want to check historical usage, log into SmartHub to view past bills and charts. If your usage is high, SECO offers several energy-efficiency tools to help you identify energy wasters. Take the Home Energy Assessment to receive a detailed email tailored to your home’s features and lifestyle. The energy-saving advice will provide low-cost ways to decrease your usage – and your electric bill.

 

To easily calculate how much energy your appliances, lighting, electronic devices, and other energy-using items in your home consume, use the Energy Estimator. If you want a member of our Energy Services team to come to your home to perform a free energy audit, contact us today to book an appointment.

SECO Energy Voted Best Utility in Marion County

SECO Energy members in Marion County have cast their ballots and voted SECO Energy as the best utility in the Ocala Star Banner’s Official Readers’ Choice Awards Best of the Best 2017. The top-three utilities this year are SECO Energy, Ocala Electric Utility and Duke Energy, with SECO taking home the top prize.

 

SECO Energy has served Marion County members since the cooperative electrified homes in rural areas in Sumter, Lake and Marion Counties in 1938. SECO now serves almost 200,000 residences and businesses – with over 55,000 of those in Marion County. SECO’s Member Service Center located on Southwest 60th Avenue in Ocala is open Monday through Friday with walk-in and drive-thru facilities available to serve members. This location also serves as a home base for 40 of our local Operations, Member Services, Meter Reading and Warehouse team members.

 

CEO Jim Duncan states, “Thank you, Marion County members, for voting SECO the best utility in the county. SECO and its employees are dedicated to providing members with safe, reliable, affordable power, while providing exceptional customer service. As your local, not-for-profit electric cooperative, we put our members first.”

 

Duncan added, “SECO Energy is proud to have a role in Marion County’s growth, and is an active community sponsor in the areas we serve. Almost 100 of our employees and their families reside in Marion County home. We are thankful for our members and their satisfaction with SECO.”

 

This is the second consecutive accolade for SECO after being honored as best utility in 2016’s Best of the Best in Star Banner’s Readers’ Choice Awards. SECO Energy achieved national recognition after winning its third consecutive J.D. Power Award in 2017. The cooperative is ranked “Highest in Customer Satisfaction among Cooperatives (2017 & 2016) and among South Midsize Utilities (2015).”

 

“Like” SECO’s Facebook page and “follow” the company on Twitter for news releases and cooperative updates.

Hurricane Irma Aftermath: Disaster Aid Resources

As a result of the damage caused by Hurricane Irma, every county in SECO Energy’s service territory is eligible for the Federal Emergency Management Agency’s (FEMA) Individual Assistance and Public Assistance programs. Local, state and federal officials have allocated funds to rebuild Florida. The programs provide financial assistance to eligible applicants affected by Irma. Please, contact the appropriate agency for your situation.

 

FEMA Individual Assistance: FEMA made every county in our service territory – Lake, Marion, Sumter, Hernando, Citrus, Pasco and Levy – eligible for Individual Assistance. Steps to begin applying:

  • Residents who sustained losses should register at www.DisasterAssistance.gov
  • If you do have Internet access, register by calling 1-800-621-3362
  • The toll-free telephone numbers operate from 7 a.m. to 10 p.m. (local time)

 

Disaster Unemployment Assistance (DUA), call 1-866-487-2365. To be eligible, individuals must:

  • Not be eligible for regular Unemployment Insurance (UI);
  • Be unemployed as a direct result of the disaster;
  • Be able and available for work, unless injured as a direct result of the disaster;
  • File an application within 30 days of the date of announcement of DUA availability;
  • Have not refused an offer of employment in a suitable position.

 

Information for Small Businesses: Governor Scott has re-started the Florida Small Business Bridge Loan Program to assist small businesses affected by Irma. The program is intended to provide short-term, interest-free loans to small businesses that have sustained physical or economic damage. The application period runs from September 14, 2017 to October 31, 2017. To complete the application or find more information, visit www.floridadisasterloan.org. Reach the Florida Small Business Development Center Network – which runs the loan program – at 1-850-898-3489.

 

Flood Insurance:

    • If you have a National Flood Insurance Program (NFIP) flood policy, you may be eligible for reimbursement of actions taken to protect your property. Call your insurance agent to learn more.
    • To file a flood insurance claim under the NFIP, contact your insurance agent immediately. You may also call 1-800-621-FEMA (3362)

If you need help with utility payment, contact Florida 2-1-1.  As a not-for-profit electric cooperative, SECO is dedicated to being our members’ first source for accurate storm information. “Like” SECO’s Facebook page and “follow” the company on Twitter to stay updated about storms affecting our area.

Copper Crooks Slow Power Restoration

During the recent Hurricane Irma power restoration effort, SECO Energy fell victim to thieves who stole copper feeder line from three local substations. The thefts occurred in Sumter County in the communities of Webster, Lake Panasoffkee and Croom-A-Coochee/Clay Sink. The thieves slowed power restoration to local residents.

 

SECO approximates the theft occurred sometime between Thursday, September 14, and Saturday, September 16. In Webster, thieves took off with 464-feet of line from 516 NW 3rd Street. In Lake Panasoffkee, 1,006-feet of line disappeared from 3417 CR 421. The largest amount of line was stolen from the Croom-A-Coochee/Clay Sink area, 4,726-feet was taken from Porter Gap Road.

 

Thieves steal copper wire to sell the copper for scrap value, the value of which can add up quickly. It is always dangerous to touch any electric line, and if the thieves had encountered an energized line, they could have been seriously injured or killed. If you see a down line, always assume it is live and stay away, never try to pick it up yourself, call for help. SECO has notified the proper authorities, and asks citizens for their help. Please report any suspicious activity to the Sumter County Sheriff and to SECO.

 

CEO Jim Duncan states, “This act is criminal in more ways than one. I was saddened to learn that because of these crooks, residents in Webster, Lake Pan and Croom waited longer for power restoration. These members were already suffering without power after Hurricane Irma and these copper crooks created additional hardships. My heart goes out to these communities, and I sincerely hope the thieves are apprehended, charged and convicted.”

 

In addition to theft, SECO advises members to be cautious of any person or company claiming to be from SECO. SECO employees and contractors carry company identification and trucks are clearly marked. SECO will never call and harass members for payment, if you receive a questionable phone call, hang up and call SECO directly.

 

Learn more about SECO Energy’s commitment to community at SECOEnergy.com > Your Co-op > Community. “Like” SECO’s Facebook page and “follow” the company on Twitter to stay updated about storms affecting our area.

Hurricane Restoration Continues Across Central Florida

Hurricane restoration continues across Central Florida with SECO Energy diligently working to restore power to the over 110,000 members without power after Hurricane Irma ravaged its service territory. SECO crews along with hundreds of contracted line and tree crews are deployed to all counties.

 

SECO crews and contracted line and tree crews worked overnight restoring power to members. Because of the significant damage, SECO is diligently calling for more man-power and additional resources to speed up restoration efforts. SECO members were understandably frustrated yesterday with the seeming lack of progress and information on restoration activities. About half of SECO’s system was on the ground Monday morning after Hurricane Irma blasted directly through the center of its service territory.

 

After Monday’s restoration began and the overnight efforts continued, and 25,000 of the 110,000 members without power had their service restored. The following is a summary of Monday’s restoration progress:

 

    • Tree and line crews spent Monday afternoon in Citrus County working on a feeder served by SECO’s Inverness substation serving 2,210 members. Service to that feeder and substation is anticipated to be restored by Tuesday afternoon.
    • 3,000 of the 3,626 Sumter County members served by our Lake Ella substation (Fruitland Park) feeder 4 were restored Monday evening. The remaining members will have service restored Tuesday.
    • Almost 2,000 members in Sumter County served by our Continental (Wildwood) substation’s feeder 4 were restored Monday evening. An additional 431 members on this feeder will see full restoration by around noon today.
    • Our Timberwood substation on 60th Ave in Ocala feeder 2 had 1,000 members restored, feeder 3 had 150 members restored and feeder 4 had 1,300 members restored.
    • 600 members served by our Belleview substation have had their service restored Monday evening.
    • 801 members served by our Waterways substation in southwest Marion County have had their service restored.
    • 80 members served by our Summerglen substation near I-75 in Marion County have had their service restored.
    • 500 members served by our Dallas substation near Summerfield have had their service restored.
    • 241 members Lake County, Astatula area have had their service restored – more members will be restored Tuesday in this community as crews continue to make progress.
    • 100 members served from our St John’s substation in the Lake Mack area have had their service restored.
    • Almost 3,000 members served from two of our six feeders from our Clermont substation have had their service restored.
    • 200 members served by our Linadale substation off 42 in Lake County near Umatilla have had their service restored Monday night.
    • 1,400 members served by our Groveland substation have had their service restored.

 

More members will see power restored today and we will update social media and customer service as soon as possible. Please keep in mind that Hurricane Irma just left SECO’s service area late Monday morning. Even the storms of 2004 didn’t hit the area this hard with this much damage. It is unprecedented and SECO is doing its best to fully recover.

 

Seek shelter if you or your loved ones need power to run life-saving medical devices. Floridians can access www.floridadisaster.org/shelters for shelter information by county, including general population shelters, pet-friendly shelters and special needs shelters.

 

If you are using a portable or backup generator, never let it run in enclosed spaces. Generators emit carbon monoxide gas that is a silent, odorless killer. Ensure these are connected correctly. Do not tamper with a meter to connect a generator as this requires a licensed electrician. Safety tips and storm preparation tips are available on SECO’s website.

 

To avoid scams and dangers, do not accept restoration or tree trimming assistance from someone who is asking for payment on the spot and is not a SECO employee or contractor. Under no circumstances would SECO ask for payment in the field during a restoration event. Do not attempt to reconnect services yourself.

 

As a not-for-profit electric cooperative, SECO is dedicated to being our members’ first source for accurate storm information. “Like” SECO’s Facebook page and “follow” the company on Twitter to stay updated about storms affecting our area.