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Category: Press Releases

$1000 in Back-To-School Funds for Citrus County Schools

As a not-for-profit electric cooperative, SECO Energy is committed to supporting education in the school districts in its service area. As part of SECO’s new back-to-school initiative, the Citrus County School District is receiving $1,000 to enrich back-to-school activities in Citrus County.

 

The funds are intended to support events like back-to-school teacher luncheons, new teacher welcomes and training sessions. The funds can also be used to support back-to-school events for students and parents such as after school back-pack programs and school supplies needs.

 

CEO Jim Duncan stated, “SECO serves over 15,000 members in Citrus County, and we know the school district will make good use of these funds for back-to-school programs. As a not-for-profit electric cooperative headquartered in Central Florida for almost 80 years, SECO believes that supporting education creates strong community partnerships. SECO’s school support initiative is a positive step for education in our area.”

 

Education is a key cooperative principle, and SECO has long supported local students. For more than two decades, SECO has awarded scholarships to graduating high school seniors who live in a home served by SECO. During this 20-year program, upwards of $500,000 was awarded to over 250 local students to help them fulfill their dreams of a higher education.

 

Energy Services Specialists from SECO Energy often visit with local students to spread the word about electrical safety, solar power and saving energy. Presentations and speakers are available for groups and civic clubs of all ages. These presentations are like an educational field trip that comes to the schools and saves the time and expense of running buses. Request a speaker and presentation online or call 352-793-3801.

 

Learn more about SECO Energy’s commitment to community online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

$3000 in Back-To-School Funds for Marion County Schools

As a not-for-profit electric cooperative, SECO Energy is committed to supporting education in the school districts in its service area. As part of SECO’s new back-to-school initiative, Marion County Public Schools is receiving $3,000 to enrich back-to-school activities in Marion County.

 

The funds are intended to support events like back-to-school teacher luncheons, new teacher welcomes and training sessions. The funds can also be used to support back-to-school events for students and parents such as after school back-pack programs and school supplies needs.

 

CEO Jim Duncan stated, “SECO serves over 56,000 members in Marion County, and we know the school district will make good use of these funds for back-to-school programs. As a not-for-profit electric cooperative headquartered in Central Florida for almost 80 years, SECO believes that supporting education creates strong community partnerships. SECO’s school support initiative is a positive step for education in our area.”

 

Education is a key cooperative principle, and SECO has long supported local students. For more than two decades, SECO has awarded scholarships to graduating high school seniors who live in a home served by SECO. During this 20-year program, upwards of $500,000 was awarded to over 250 local students to help them fulfill their dreams of a higher education.

 

Energy Services Specialists from SECO Energy often visit with local students to spread the word about electrical safety, solar power and saving energy. Presentations and speakers are available for groups and civic clubs of all ages. These presentations are like an educational field trip that comes to the schools and saves the time and expense of running buses. Request a speaker and presentation online or call 352-793-3801.

 

Learn more about SECO Energy’s commitment to community online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Energy Ranked Highest in Customer Satisfaction for the Third Straight Year by J.D. Power

SECO Energy ranks highest in customer satisfaction among all electric cooperatives nationally according to the J.D. Power 2017 Electric Utility Residential Customer Satisfaction Study released yesterday.

 

This latest J.D. Power award is the third consecutive J.D. Power award for the not-for-profit electric cooperative that serves seven counties in Central Florida. In 2015, SECO was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” This year and in 2016, SECO Energy was named “Highest in Customer Satisfaction Among Cooperatives.”

 

The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

 

CEO Jim Duncan stated, “SECO Energy employees are the best of the best – our employees are the true winners of any award the cooperative receives. A special thank you to our employees, senior leadership and the Board of Trustees. Our people are the heart of SECO, and they make a difference for our members. This year’s J.D. Power award is a tangible representation of how SECO members feel about the cooperative as a whole. I am beyond delighted with our company’s Triple Crown. I am grateful and humbled by the praise and goodwill from our members.”

 

The Board of Trustees President, Ray Vick is proud to be a long-time Board member. Vick stated, “Member satisfaction is a top priority at SECO. On behalf of the Board, I extend my heartfelt thanks to the employees for their dedication to our members and the cooperative. We couldn’t be prouder of you and your accomplishments.”

 

This third J.D. Power award culminates a decade-long effort to increase reliability, maintain low rates and provide world-class customer service. SECO’s score of 789 is a 20-point increase over its 2016 ranking. SECO is proud to retain its title as “Highest in Customer Satisfaction Among Cooperatives.”

 

Learn more about SECO Energy on our About SECO page. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Celebrates NRECA’s 75th Anniversary

SECO Energy and its fellow electric cooperatives across the nation are teaming up to bring a tree to life at National Rural Electric Cooperative Association (NRECA) headquarters in Arlington, Virginia.

 

SECO Energy’s Vegetation Management employees collected soil from its Sumterville headquarters and sent it to the NRECA. The NRECA will use the soil collected from SECO and its other electric cooperative members across to the country to plant a commemorative tree in honor of its 75th Anniversary.

 

The NRECA is the service organization for electric cooperatives, including SECO Energy, working to promote and support co-ops and be a champion for the cooperative business model. In the way that the NRECA and its member cooperatives nourish and support each other, the collected soil will used to nourish and support the 75th Anniversary commemorative tree.

 

SECO Energy CEO Jim Duncan stated, “SECO is pleased to partner with our fellow electric cooperatives by sending a small piece of SECO to celebrate the NRECA’s 75th Anniversary. Collectively, NRECA’s electric cooperative members across the country are a strong, tight-knit unit of co-ops delivering safe, affordable electric service to over 42 million homes and businesses every day.”

 

Learn more about SECO Energy and its cooperative roots. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Employee Aids Swindled Couple

SECO Energy’s Robert Stevens, an Energy Services Specialist, possesses the brain of an investigator and the heart of a philanthropist. Robert answered the call when an elderly couple required SECO’s assistance, found the cause of the members’ energy-use concerns and provided aid when they needed it most.

 

SECO helps members save energy and lower their bills by performing energy audits on members’ homes.The request may be in response to a bill that is abnormally high or from members who are simply looking for ways to save energy by making small changes in their homes/lifestyles.

 

In early May, SECO members Mr. and Mrs. George Somariva who reside in Lady Lake, received an electric bill that was much higher than usual. The Somarivas were concerned because of a previous, negative experience with their home warranty company and its contractor, so they called SECO for help. Within just a few days, Robert visited the Somariva’s home, completed an energy audit and found the problem. Mr. and Mrs. Somariva’s heat strips were heating the home at the same time the A/C was running to cool the home – causing the high energy usage.

 

In early 2016, the Somarivas contracted with a home warranty company that included HVAC services. The home warranty company sent a technician and there was significant confusion over what needed repair/replacement. In the end, the Somarivas gave the contractor a check representing a $2,000 deposit for a new unit. The check was cashed but they never heard from the contractor again.

 

SECO reached out to the contractor and to the home warranty management. Unfortunately, their recollections are contradictory. Some recompense was offered by the home warranty company but the Somarivas were not made whole. The couple contacted Seniors vs. Crime with their story and the agency helped them file complaints with Florida’s Department of Business and Professional Regulation against both the contractor and the home warranty company. Seniors vs. Crime determined that the contractor was not licensed as his online profile suggests and that he has a criminal record in Florida.

 

The Somarivas paid for a home warranty. They paid a contractor sent by the home warranty company. Once Robert determined the heat strip issue with the AC unit, they had to pay a reputable HVAC company to fix the problem – to the tune of $500.

 

After this large outlay, the Somarivas remained distressed because they still had two high energy bills to pay. Robert’s heart went out to the retired couple. He asked SECO to help these long-time members with their energy-use issue, and SECO agreed. The cooperative allocated a donation of Angel Funds from the company’s Pennies from Heaven program to offset the high electric bills.

 

Robert offers this advice to SECO members, “If you believe you have a problem with your HVAC unit, call SECO first. A trained Energy Services Specialist will conduct a home energy audit, and we can usually help members identify the cause of an HVAC problem. SECO’s no-cost energy audit can potentially save members thousands in needless HVAC repairs or replacements recommended by contractors looking to make a quick buck.”

 

The Somarivas are grateful to SECO for help during this ordeal. Mr. Somariva stated, “I’m glad we called SECO and spoke to Robert. He’s a knowledgeable guy, he found the problem quickly, and we had it repaired the same day. It’s a shame that Total Maintenance of Tampa won’t stand by their warranty or their word and that their contractor, Chris Martin, was not reputable or licensed. But we are thankful to SECO and Robert for their help.”

 

SECO Energy members can make an appointment for a free in-home energy audit at their home or conduct an energy audit online with SECO’s Home Energy Assessment. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Cheeseburgers, Fries and Life Lessons from Dad

In late May, a line of strong thunderstorms passed through Lake County creating widespread outages for SECO Energy members in Clermont. The storm damage was substantial but service was restored within the hour. The next day, however, members in the same area experienced an additional service interruption due to multiple equipment failures caused by the previous day’s lightning damage.

 

Tony Marshowsky, a SECO Energy member in Clermont, was understandably frustrated by multiple outages on consecutive days. He contacted SECO via Facebook for information about the outages. SECO had posted photos, video and other details, and Tony was happy to learn that crews were repairing the damage. The repair was extensive, as the capacitors had arced and created a fire. The pole split and broke where the capacitor bank was attached and crashed to the ground.

 

Coincidentally, Marshowsky and his nine-year-old son Tony, Jr. drove by the crew repairing the pole in the rain on their way to Wendy’s for a milkshake. As a blue-collar worker himself, Marshowsky empathized with the crew, and stated, “These men were working in the rain. I imagine they were tired, hungry and working late so that my family and neighbors would have power and air conditioning. I decided I could teach my son a life lesson, reminding him to thank the people around us who are working for our benefit.”

 

SECO Energy, Cheeseburgers, Fries and Life Lessons from Dad

 

Armed with multiple bags of Wendy’s cheeseburgers and fries, Marshowsky and his son delivered dinner and a heartfelt thank you to the SECO crew working to replace the damaged pole. Marshowsky later added, “The little guys, the blue-collar workers, the men and women who aren’t always remembered or rewarded for their hard work – they are away from their own homes missing dinner with their own families. It felt good to help someone else and to show my son respect for handworking people.”

 

The SECO Energy Facebook post about Marshowsky and his son’s goodwill grew quickly, reaching almost 20,000 Facebook users in just days. It is also one of the cooperative’s most frequently shared posts this year. The Marshowsky family met up with the SECO crew for a group photo opp and official thank you.

 

Photo caption:  SECO Energy Line Tech David Olszanski, Service Tech David Kerns, Crew Supervisor Jason Merrill, Tony Marshowsky Jr., Line Tech Doug Stanley, Line Tech Garret Keller and Tony Marshowsky Sr.  (not pictured; Line Tech Clint Brighurst and Line Tech Justin Smothers)

 

Learn more about SECO Energy at SECOEnergy.com>Your Co-op. “Like” SECO’s Facebook page to view the video footage of the pole and capacitor damage. Follow @SECOEnergy on Twitter for news releases, outage information and cooperative updates.

STEM Focus at Ocala’s Third Annual Youth Energy Academy

On June 8 and 9, local energy experts are teaming up to introduce high school students to the many careers in the electric utility field. SECO Energy, Duke Energy and Ocala Electric Utilities partnered with CareerSource CLM, College of Central Florida and Lockheed Martin to bring the Third Annual Youth Energy Academy to life for sixty students in Marion County.

 

The Youth Energy Academy is an interactive workshop aimed to spark the students interest in traveling an academic path toward a career in the energy industry. During the two-day event, students explore high-skill, high-wage careers in science, technology, engineering and math (STEM). The high-schoolers learn how electricity is delivered to homes and businesses, participate in hands-on demonstrations and discover the soft skills needed for a successful career.

 

Several years ago, the Florida Chapter of the American Association of Blacks in Energy (AABE) incorporated a Youth Energy Academy model focused on, but not limited to, minority students in St. Petersburg, Orlando and Ocala. The AABE goal is to proactively gain the interest of an emerging workforce by educating young people about opportunities in the energy arena.

 

STEM Focus at Ocala’s 3rd Annual Youth Energy Academy

 

Kathy Judkins, SECO Energy’s Deputy Director of Civic, Charitable and Government Affairs stated, “SECO Energy, Duke Energy and Ocala Electric Utilities have formed a strong partnership in the quest to develop a future talent pipeline of local students who show an interest in the energy industry. At this year’s Academy, students are gaining essential knowledge related to the array of jobs, careers and occupational requirements in energy today.”

 

Jim Duncan, CEO stated, “The Youth Academy aligns with two key cooperative principles, Education, Training and Information and also Concern for Community. The energy field has a bundle of diverse careers just waiting for talented candidates to apply. Participating in youth education programs gives SECO a hand in crafting its future workforce and gives local, talented youngsters employment opportunities close to home and family.”

 

Learn more about SECO Energy and its Concern for Community online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Energy Sends Aid to Haiti

SECO Energy is partnering with NRECA International to help Haiti operate its distribution system at the Caracol Community Electrification Program (CCEP). SECO donated a late-model service truck, a late-model four-wheel drive pick-up truck, and a reel stand to aid the CCEP’s mission to offer electricity to homes and businesses in Haiti.

 

The donation effort was spearheaded by SECO’s Manager of Substation and Transmission Design Services Kenny Rodrigue. Kenny was inspired to help the people of Hispaniola Island after completing his first mission trip to the Dominican Republic and a second trip to Haiti in 2012. While in Haiti, Kenny learned that the majority of people living there don’t have access to non-stop, all-day electricity. In fact, electricity is only available about eight hours a day.

 

Without continuous electricity, the majority of the island’s people are left without clean water. Volunteers and missionaries have helped dig and build wells, but electricity is needed to pump and filter water for clean drinking.

 

Concern for Community is a key cooperative principle and SECO engages in charitable endeavors across its service territory. Partnering with NRECA International allows SECO to broaden its community support internationally.

 

NRECA International’s goal is to build an electric cooperative in Haiti and expand electricity across the island. SECO is pleased to lend a hand. The trucks and reel donated were slated to be retired from SECO’s fleet and sent to auction. The equipment had reached the end of its useful life on SECO’s system, but still has value and usability in Haiti.

 

Kenny is excited for the opportunity to further help Haiti and stated, “I’ve been looking for ways that SECO could help Haiti and NRECA International, and I was happy to learn that we had supplies available. I am thankful for the generous spirit of SECO’s executive management and Board of Trustees. As Americans, we are fortunate and blessed – easy access to electricity is a way of life, which is not the case in all parts of the world.”

 

Jim Duncan, CEO, stated, “Concern for Community is very important to SECO employees and our Board members. It is extremely satisfying for me personally that SECO is able to join with NRECA International and help a foreign country build an electric cooperative and improve quality of life for those less fortunate. Thank you to the Board for being very supportive of the International Program that helps others help themselves and to all of the SECO employees who generously give their time to make a difference in the lives of others.”

 

Learn more about SECO Energy and its Concern for Community online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Don’t be Caught in the Dark about Generator Safety

The 2017 Atlantic Hurricane Season has officially arrived, and with it the possibility of rain, lightning, heavy winds and downed trees – all of which can cause power outages. For SECO members, especially those who need continuous power to run life-saving devices, a generator can provide electricity when service is interrupted, but generators should be used with caution.

 

Before operating a portable generator, read and follow the manufacturer’s safety instructions in the operating manual. Always run a generator outside; never operate indoors or in an enclosed area. Portable generators emit carbon monoxide (CO) a colorless, odorless invisible gas that can be fatal to humans and pets. Never operate a generator when it is wet – this poses a risk for electrocution (OSHA advises using a canopy to protect from rain). Do not fuel a generator while it is running and store gasoline in approved containers, out of the reach of children.

 

A permanent or back-up generator is hard wired directly to your home’s electrical system. Installing a permanent generator is not an average do-it-yourself project. Hire a reputable electrical contractor to install the generator and to wire in its disconnect and transfer switchgear. Do not attempt to connect the generator directly to your electrical panel. Before starting your generator, always properly disconnect from SECO’s service. Read and follow the operating and safety instructions in the generator operations manual.

 

Kathryn Gloria, Vice President of Corporate Communications and Energy Services, stated, “SECO’s electric system is expertly designed, soundly built and well maintained, which means outages are rare and are typically restored in less than an hour. But when major storm events come through and there is a family member who is dependent on electric medical devices, a generator should be a strong consideration. Do your research, determine your families’ needs and purchase a reliable, cost-effective unit. Read and follow the manufacturer’s instructions and keep safety in mind.”

 

Learn more about generator safety online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

Clean Energy Scam Targeting SECO Members

SECO Energy is warning members that scammers have cooked up another ploy to take money from members. SECO members report they are receiving phone calls and email solicitations that SECO Energy is no longer their energy provider.

 

One such company, Arcadia Power, currently advertises that its “Evergreen Plan” is available to SECO Energy customers. The company’s website states that “you will continue to pay your SECO Energy bill as normal, while receiving a separate Arcadia Power e-bill for your fixed clean energy charges.” Please be aware that SECO does not receive energy from Arcadia Power nor does it partner with the company in any way. The idea of paying Arcadia Power money over and above your regular monthly SECO Energy bill is nonsense. If you want to enroll in a green energy program, consider enrolling in SECO Energy’s Solar Life.

 You can live the Solar Life with SECO Energy

Living the “Solar Life” requires no upfront investment in panels, no roof holes, no insurance and no maintenance costs. No need to worry about HOA or zoning restrictions, and no need to cut trees to allow a rooftop solar system to produce at full capacity. Subscriptions in the “Solar Life” program carry no cancellation fee and no minimum term. Learn more and enroll today.

 

Other companies may claim to be “clean energy” providers that have replaced SECO. This is not the case. These companies may ask SECO members to send SECO bill payments directly to them, instead of SECO. Unfortunately, members realize there is a problem when they receive notice from SECO that their electric bill is unpaid.

 

Be aware that any company claiming to be a new electric service provider instead of SECO is a scam. These scammers may call and harass members for immediate payment over the phone and threaten them with disconnection of service. Some scammers have been even been so bold as to demand a member meet them at an off-site location and pay cash.

 

Scammers may be trying to dupe consumers from other utility companies as well. Please share this important information with friends, family and neighbors.

 

Kathryn Gloria, Vice President of Corporate Communications and Energy Services, stated, “SECO is a not-for-profit electric cooperative that has provided electricity to homes and businesses in Central Florida since 1938. SECO is a solid, fiscally responsible and well managed cooperative that is here to stay. If you receive a threatening phone call or questionable email, call SECO immediately to verify its authenticity. Be very cautious about a person or company asking you to release your financial information by phone or email.”

 

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.