SECO News, December 2019

Duncan’s Digest – 2020 Outlook – Rising Costs

The costs of virtually everything required to operate a modern electrical system are increasing rapidly. Our 2020 outlook is a mix of good and bad news. The good news is wholesale power costs are stable, so we’re able to apply a higher, member-favorable Power Cost Adjustment (PCA aka Hot Bucks) credit to your bills starting January 1. The bad news is the customer charge component for both residential and certain commercial members is increasing. The residential increase is 17 cents a day and the commercial customer and demand charge increases vary by rate type.

SECO’s mission is to construct, maintain and restore the electric system. We construct new facilities to meet growth demands. We upgrade and maintain the electric system to prevent outages. When an outage occurs, we restore as quickly as possible. Unfortunately, the costs associated with our three mission-critical focuses are rising at an alarming rate.

The 2020 construction work plan tops $55 million to construct new and upgrade existing infrastructure. Tree trimming, storm hardening and system maintenance work is performed largely by contract labor.

Construction and maintenance costs are rising by a whopping 25 percent in 2020. The job market is tight and contractors who perform system reliability maintenance are paying higher wages to keep workers on their payroll. This isn’t just a Florida utility phenomenon – it’s happening nationwide and was spurred when California utility PG&E was court ordered to significantly beef up their tree trimming and system maintenance programs to reduce fire risk. Florida lost a significant amount of its utility-related contract labor workforce to California and we are paying the price despite a booming economy.

SECO Energy is experiencing systemwide growth. Every part of our service territory requires infrastructure additions, system upgrades, storm hardening, tree trimming or communications improvements whether you live north, south, east or west of our headquarters.

You may be wondering why the financial benefit of customer growth isn’t covering rising costs, and it’s a valid question. The answer lies in the low average residential member’s energy consumption. In our service area, the average kilowatt hour (kWh) monthly consumption today is 1,037. This average consumption is much lower than our cooperative peers due to the growing Central Florida trend of energy efficient homes and businesses, use of natural gas appliances, and a strong increase in solar installations. Low energy consumption equals a lower monthly bill – that is good for our members. Less energy consumption and use of solar are also good for the environment. So, what’s the downside?

There are significant financial challenges to low kWh sales, even for a not-for-profit electric provider in a growth environment. We must adjust the monthly customer charge that is collected to cover the costs associated with the delivery of power and system reliability maintenance.

A recent cost of service study indicates that the cost of delivering power and maintaining infrastructure in the residential sector is nearly $35 a month. Currently, we apply an average residential customer charge of $25 a month (83 cents a day). We are bridging that gap by increasing this customer charge by 17 cents a day. Commercial account customer and demand charge increases vary based on the cost of service study. Those adjustments are detailed in our rate tariff online. These collective increases will raise total revenue by about 3.5 percent.

We have tightened our corporate belts to carefully monitor controllable expenses while striving to maintain system reliability, but as I mentioned previously and as you can see on the 2020 Project Map, new construction, upgrades and maintenance are required across our entire service territory.

In response to growth and to preserve reliability, we must build new substations, add power transformers at existing substations, upgrade voltage and conductor and convert critical overhead facilities to underground. The work plan includes building new communication towers, upgrading our radio system and installing fiber-optic cable and microwave backhaul for automated communications that facilitate faster outage restoration. To storm harden, we must support an aggressive pole replacement and vegetation management program systemwide. All of these components play critical roles in the delivery of reliable power and speedy restoration in the event of an outage.

The bottom line is that none of us like having to increase the customer charge, but it is quite necessary to ensure continued service reliability. At the same time, we are pleased that stable fuel costs are allowing a larger Hot Bucks Credit (PCA) that will offset most or all of the increase depending on your respective usage level. These changes reflect the difficult balance between affordability and reliability.

Sincerely,

Jim Duncan

Chief Executive Officer

Each year, SECO Energy employees participate in an employee-funded United Way Pledge Drive. Our employees understand that local community support is needed year-round and not only during the Christmas season.

The 2020 United Way Pledge Drive was an amazing success. SECO employees pledged $70,316 to United Way agencies in ten local counties. This total increased almost seven percent over 2019.

Citrus, Lake, Marion and Sumter Counties are where the bulk of our employees live and received the highest dollar amounts in donations. The breakdown by county is:

Citrus: $7,799
Lake: $14,316
Marion: $23,002
Sumter: $21,559
Other Counties (Hernando, Levy, Orange, Pasco, Polk, Volusia): $3,640

Join us in United Way’s mission to improve lives by mobilizing the caring power of communities to advance the common good. To donate or volunteer, visit United Way online.

December 2019 SECO News Champion Kathy Judkins

Kathy Judkins – Senior Consultant for Civic, Charitable & Government Relations

Length of Service: 12 Years

“SECO IS COMMUNITY FOCUSED.” Kathy Judkins, Sr. Consultant for Civic, Charitable & Government Relations is a fourth-generation Floridian residing in Marion County. Her role with SECO Energy focuses on the cooperative principle of Concern for Community. Kathy manages annual SECO employee-giving campaigns and is excited that SECO is nearing the $1 million United Way contribution mark in the coming year. Kathy is honored to give hope to members in our service territory through SECO employee contributions to United Way. She also manages the Toys for Tots campaign companywide and is proud of SECO employees’ efforts to bring joy to children in our service territory on Christmas. Kathy also develops relationships with State Legislators and U.S. Congress members in Washington, D.C., to engage on issues related to the energy industry that could affect SECO’s ability to provide affordable, reliable service to our members.

December 2019 SECO News Relay For Life

SECO Energy and our employees are long-time sponsors of Relay For Life events that support the American Cancer Society. Our superhero employees participated in the Sumter County Relay For Life event on Saturday, November 2. The SECO team’s theme was “Superheroes Finish The Fight.”

In 2019, SECO raised $25,655 for the American Cancer Society to support cancer research, patients and caregivers and to fight for a cure.

Learn more about Relay For Life or donate to the American Cancer Society online.

December 2019 SECO News Toys for Tots drive

SECO Energy and our employees are Making A Difference at Christmas by donating toys for local children through our Annual Marine Toys for Tots collection drive. Members also joined in the gift-giving by adding new, unwrapped toys in the donation boxes at our five Member Service Centers.

Toys donated through Toys for Tots are delivered to local children. The donated toys remain in our local communities. For many children, toys donated by our generous employees and members will be the only gifts under the Christmas tree.

SECO employees rallied to pack Santa’s sleigh by donating over 60 bicycles and tricycles for local children, along with hundreds of other gifts. New this year, SECO’s member-funded Pennies from Heaven program matched this number with additional bike purchases. It’s clear that our employees enjoy playing Santa for local children through
Toys for Tots.

Thank you to our generous employees and members who are willing to share their Christmas joy and spirit with others. Making A Difference at Christmas brings happiness to children across our area.

December 2019 SECO News Pennies from Heaven

December is the month of giving, goodwill and cheer. Keep the Christmas spirit alive in the new year by joining SECO Energy’s Pennies from Heaven program. By joining Pennies from Heaven, SECO rounds up your bill to the nearest dollar and donates those pennies to charitable causes in the communities we serve.

The small change donated through Pennies from Heaven supports financial assistance to worthy causes in our service area. Requests for Angel Fund bill payment assistance are administered through several area agencies by calling 211 or visiting 211 online.

This year, we are excited to announce that Pennies from Heaven will purchase bicycles and tricycles to match the number donated by SECO employees! Thus far, employees donated over 60 bikes and trikes and SECO will double the amount. This means hundreds of local children will get their Christmas wish of a new bike courtesy of SECO employees and SECO members who donate to Pennies from Heaven.

Enroll in Pennies from Heaven to put your extra pennies to good use in charitable causes in our communities. Just a few cents every month can change lives. Learn more about the program or enroll online.

Thank you and Merry Christmas!

Read the full December 2019 SECO News online.

SECO News, November 2019

Money doesn’t grow on trees and pigs don’t fly, but you can take your Capital Credits return to the bank. This month, SECO Energy is making you and your wallet a little happier. During its October meeting, SECO’s Board of Trustees approved a Capital Credits return (retirement) of $3.5 million to current and former members. Look for your 2019 Capital Credits retirement on your November bill just in time for the holiday season.

As a member of a not-for-profit electric utility, you along with your fellow 200,000+ SECO members own a portion of the cooperative’s equity. Your membership brings home the bacon through energy purchases that build patronage capital. Ownership is defined through the annual process of allocating each member’s share of the co-op’s margins from the prior year. The annual amounts for each member who purchases electric service during the year are referred to as Capital Credit allocations.

Capital Credits are the accumulation of all prior year’s revenue after the co-op’s operating costs and expenses are paid. These credits are allocated on a pro-rata basis to each SECO Energy member’s account as Capital Credits. Annually, SECO examines the financial position of the cooperative and makes a recommendation to the Board of Trustees on the “retirement” of Capital Credits. This year’s $3.5 million retirement means that a portion of the cooperative’s equity is being returned to current and former members. That number is a lower retirement than in years past, as the cost of delivering power to new members and maintaining our existing infrastructure is rising faster than our revenue.

Each current member who receives a 2019 Capital Credits retirement will see the retirement amount on the November billing statement listed as a line item labeled “Capital Credits Ret.” Commercial members with retirements over $1,000 will receive a check. If you move out of SECO’s service area, keep your mailing address updated so we can send future Capital Credit retirements your way.

SECO Energy was founded as Sumter Electric Cooperative, Inc. in 1938 and has retired more than $66.8 million to current and former members as a tangible benefit of the cooperative business model.

Sincerely,

Jim Duncan

Chief Executive Officer

SECO Energy and its ever-generous employees support the Marine Toys for Tots drives in the communities we serve. SECO’s five Member Service Centers in Eustis, Groveland, Inverness, Ocala and Sumterville are available as public drop-off locations for Toys for Tots.

This year, members can partner with SECO Energy to bring a smile to a child on Christmas day. Visit a Member Service Center to drop off new, unwrapped toys for the Toys for Tots donation box. Toys are collected by local Toys for Tots volunteers in each county and donated locally.

Toys for Tots is a top-rated charity. Since 1947, its mission is to deliver toys, books and other gifts to less fortunate children. Over 97% of cash donations directly support that mission. The remaining 3% is spent on fundraising expenses. No donation dollars are spent on salaries or other manpower. Toys for Tots volunteers collect and deliver the donations received. You can donate to Toys for Tots with confidence that your donation will go straight into the hands of a local child.

In 2018, SECO employees donated more than a hundred bicycles and tricycles, as well as hundreds of toys to make a difference in the lives of local children who live in the communities we serve.

Learn more about the Marine Toys for Tots Program online. Find a SECO Energy Member Service Center.

Protect your home from power surges by investing in SECO Energy’s Surge MitiGator™. Power surges are sudden, powerful increases in voltage that can damage or destroy your household appliances and electronics. Surges are caused by lightning, trees, small animals, birds and vehicle accidents involving energized facilities.

SECO’s Surge MitiGator™ is “Made in the USA” and is built to chomp down on surges and spikes. The MitiGator™ is available for just a few cents per day at a lease rate of $5.95 per month, plus tax, conveniently added to your monthly bill. Installation for standard residential 200-amp service is $25. For residential services greater than 200-amps installation is $100.

You can opt to purchase the product for $349 to $399 plus tax. The installation fee is waived when purchasing the MitiGator™.

The Surge MitiGator™ is an arrestor that is installed behind the meter. Your protection against surges and spikes begins at the meter but SECO encourages members to plug all sensitive electronics into point-of-use surge protection devices. Point-of-use devices can be purchased at your local hardware or big-box store.

Visit our Surge MitiGator™ page today to enroll and to learn more about how you can protect your home’s appliances from surges.

Fall for Energy Efficiency November 2019 SECO News

According to the Old Farmer’s Almanac, November and December temperatures will average in the mid-60s. Winter is forecast to be mild with the coldest temperatures arriving in February. A well-functioning HVAC runs more efficiently and helps you lower your energy use when cooling or heating your home.

Inspecting your HVAC system is not a do-it-yourself job. Hire an experienced, licensed HVAC technician to test the unit’s voltage and electrical components. The tech should also lubricate moving parts, check the filter, measure refrigerant pressure, check electrical connections and test the safety controls. Ensure the tech inspects the drain system, tests the thermostat settings, airflow and more if your unit is problematic. Buyer beware – do your homework, obtain three quotes for the inspection service, read Google reviews and Better Business Bureau reviews. Most important if the price sounds too good to be true it probably is.

Change your air filter according to the HVAC manufacturer’s schedule or once a month. A clean air filter is the first step in helping your HVAC run efficiently.

Don’t leave energy efficiency out in the cold. Schedule an HVAC inspection with a qualified technician before the temperature drops. Preventative maintenance on your system will allow you to enjoy the winter weather from the comfort of your home and save you from the shock of a high repair bill.

Read the full November 2019 SECO News online.

SECO News, October 2019

Duncan’s Digest Keep It Clear – We Work Here

At SECO Energy we take pride in our expertly designed and well-maintained electric system that provides reliable power to almost 210,000 homes and businesses in our service territory. As the fastest-growing electric cooperative in the state (by meter count), SECO invests upwards of $50 million annually to construct new facilities to meet the growing demand for power and to upgrade aging infrastructure. We regularly inspect and stringently maintain our facilities. Within our 2,100-square mile territory, crews inspect substations, overhead and underground lines, poles, transformers, cabinets and more. We spend about $20 million annually trimming or removing thousands of trees that encroach on lines and threaten reliability.

SECO personnel routinely audit and perform work on equipment such as transformers and meters on members’ property. Field employees often find it challenging to safely access padmount transformers and underground facilities because shrubs or fencing have been placed in close proximity to the front and sides of the equipment despite the large warning labels. In maintenance and outage situations, the obstacles cause the work to take longer than necessary and most important, pose safety risks to our employees.

A few members also restrict SECO’s access to the meter with locked gates, fences, animals, overgrown landscaping, added rooms or porches and other obstructions. This results in unsafe conditions for employees and contractors and can cause readings to be estimated rather than actual – resulting in an inaccurate electric bill.

Per our Terms & Conditions, these obstructions are simply unacceptable and our cooperative is taking a firm stand on such violations. To raise awareness and draw attention to the safety issue, we have developed a communications campaign called Keep It Clear – We Work Here. The campaign renews SECO Energy’s commitment to employee safety in the field. As a SECO member, you are responsible for adhering to our Terms and Conditions of Service that include providing SECO personnel with safe, unimpeded access to our equipment located on your property.

Keep fences, shrubs and lawn ornaments at least ten feet away from the front of the transformer and three feet away from the back and the sides. Open gates, clear obstructions and relocate animals that restrict SECO’s access to metering equipment. Trim landscaping that blocks the meter face. If SECO is unable to obtain a clear view of the meter and record an accurate meter reading, the member may receive an estimated (and inaccurate) bill for that reading cycle.

In the spirit of customer service, we have practiced diplomacy and patience with members who have refused to comply with our safe clearance requirements. The Keep It Clear campaign changes our approach. Unimpeded, safe access to SECO’s transformers and metering equipment is a necessity.

As SECO personnel conduct equipment audits across our service territory, members with equipment obstructions on their property will be asked to clear the obstructions or trim the landscaping that impedes safe access. Our Keep It Clear campaign provides affected members with letters, door hangers, emails and other notifications advising members of the need for obstruction removal. If those notices are ignored, disconnection of service is a last resort but a step that will be taken in extreme cases.

The vast majority of our members follow the clearance rules and respect the reasoning. I thank you kindly. If you are planning a landscape project please be sure you maintain that compliance. If you buy a house in our area or if the service is in your name as the renter, you bear responsibility for access to the electric equipment on the property. I’m asking you to keep our employees safe by ensuring access to SECO’s equipment.

Sincerely,

Jim Duncan

Chief Executive Officer

Greg Lovett – T&D Line Supervisor

Length of Service: 14 Years

“WE SAFELY RESTORE POWER.” Greg Lovett is a 14-year SECO Energy employee who is a T&D Line Supervisor working in Citrus, Hernando and Sumter Counties. Greg and his team help construct and maintain SECO’s $900 million electric infrastructure that delivers reliable power to members. A lifelong Sumter County resident, Greg and his family enjoy fishing and water sports. His family has come to expect the late-night phone calls to restore power outages. His family understandably worries about him, but Greg is confident in the expanded safety measures that SECO has adopted that protect him and his crew. When unexpected outages occur, Greg is often called to supervise responding crews. Safe restoration is always given the highest priority. During restoration, crews inspect and confirm that all equipment is safe and that lines are clear and in good working condition before re-energizing services.

Atlantic hurricane season’s busiest month is September, but the season remains active until November 30. Don’t let the cooling temperatures and fall decorations fool you – the threat of hurricanes and tropical storms remains active.

Visit StormCenter to familiarize yourself with its features. On the StormCenter outage map, you can view current outages in SECO’s service area, search for and bookmark your address on the map and view the current weather radar.

To enroll in outage notifications, click on “Manage Notifications” to add an email address or phone number. You can choose to receive outage notifications via email, text, voice or all three. Set times that you would not wish to be disturbed for each communication type chosen.

Check the status of an existing outage and a seven-day outage history using the “Check Status” tile. Choose “Report Outage” to report a current power outage. Locate your service location using the account holder’s last name and house number, or search by phone number or account number.

Use LightFinder to report an area light that is off or a light that shines all day. Search for either the pole number or address. Each light is represented by a light bulb icon. Green indicates the light is working. A red icon is a light that has been reported as malfunctioning. If the icon is orange it has been repaired in the last 24 hours. Inactive lights are represented by a gray icon. A blue icon is a member-owned light.

Have a question? “Contact Us” allows you to complete a web form in just a few clicks.

Overhead power lines and poles are easy to see, but you can be injured or killed by digging into an underground electric line. Before putting a shovel in the ground, the law requires you to dial 811 to request all underground utilities be properly marked so you don’t dig into a buried utility line.

Know what’s below – call 811 before you dig to avoid making contact with an energized underground line risking injury or an outage. In Florida, call 811 or visit www.sunshine811.com to arrange free location of underground utility lines. In Florida – it’s the law.

In July SECO News, we encouraged members to learn more about energy efficiency with SECO Energy’s online energy audit tool theHome Energy Assessment. Members who completed the Home Energy Assessment and provided an email address to receive energy-efficiency tips tailored to their home were entered into a drawing to win one of three high-tech programmable thermostats.

Congratulations to Evelyn Graddy from Eustis who is the winner of the Nest Wi-Fi thermostat; the Honeywell Wi-Fi thermostat was won by James Trimble from The Villages; and Frances Sciotto from Ocala is the winner of the Ecobee Wi-Fi thermostat.

In the August edition of SECO News, CEO Jim Duncan asked if SECO has your correct phone number or email address. Members who updated or verified their personal contact information by email, online or phone were entered in a drawing for a $300 SECO bill credit.

Jill Chandler from Paisley is the winner of the $300 SECO bill credit. Thank you to all who participated and watch for upcoming chances to win.

Read the full October SECO News online.

SECO News, September 2019

Welcome to our new Hurricane Handbook. Named storms can cause extended outages even for a system like SECO’s that is well built, constructed and maintained. To prepare for the worst, review our people/pets preparation checklists, outage notification enrollment instructions, Florida Special Needs Registry details, restoration priorities, damage assessment warnings and lessons on hunkering down. Learn about generator safety by to watch our newest video. For the chance to win an 8,000 watt Briggs Stratton portable generator, click on the website’s home page banner to register at SmartHub (SECO’s online account platform) by October 15. All members with SmartHub accounts as of October 15 will be entered in the drawing.

Sincerely,

Jim Duncan

Chief Executive Officer

HURRICANE STRENGTH STATS

The Saffir–Simpson wind scale classifies hurricanes that exceed the intensities of tropical depressions and tropical storms into five categories distinguished by the intensities of sustained winds.

CAT 1 74 to 95 mph
CAT 2 96 to 110 mph
CAT 3 111 to 129 mph (major)
CAT 4 130 to 156 mph (major)
CAT 5 157 mph or higher (major)

Even tropical storms can cause significant damage and flooding. Most storm casualties are from drowning and not wind. Always heed weather warnings, evacuate as instructed and don’t drive into high water. Keep your family safe.

DISCONNECTING IN ADVANCE: MYTH OR FACT

Many years ago, it was a common practice for utilities to completely de-energize their electric systems ahead of a storm in an effort to proactively prevent damage during the storm. SECO Energy does not employ this practice.

RESTORATION PRIORITY – WHO’S FIRST?

SECO Energy provides world-class reliability to 200,000+ homes and businesses. Outages due to weather, vehicle accidents, equipment issues, animal or tree contact with lines result in utilities being unable to guarantee 100 percent uninterrupted electric service.

During emergency restoration with widespread damage, SECO Energy’s first responsibilities are shelters, hospitals, schools and government agencies like emergency ops centers, fire stations and law enforcement facilities. SECO’s next priority is large commercial accounts providing food, water and damage-recovery supplies. Feeders with the largest number of members served are next. Our goal is to restore service to the highest volume of members as quickly as possible.

FLORIDA’S SPECIAL NEEDS REGISTRY

Register with the Florida Division of Emergency Management at floridadisaster.org before a storm hits to receive county specific lifesaving information. If an evacuation or emergency is declared, you will receive important options from local emergency management by signing up with your county’s emergency alert notifications (Alert Citrus, Alert Hernando, Alert Marion, Alert Levy, Alert Lake, Alert Sumter, Alert Pasco). Visit your county’s Emergency Operations online to sign up for the alerts you would like to receive.

MEMBERS USING MEDICAL EQUIPMENT

Residential members’ accounts coded as having medically necessary service are not the first priority after a storm with widespread damage. These members should prepare before storm season and anticipate the possibility of extended outages that could last for days. If you are dependent on electric-powered medical equipment, register with your county emergency management center’s Special Needs Registry. Most important, purchase a generator for use during power outages.

OUTAGE NOTIFICATION PREFERENCES

Visit us online and click StormCenter at the top right. Scroll down and select “Manage Notifications.” Log in with your account number or phone number. View and update your preferences for email, text or voice notifications. Set do not disturb parameters.

ADD STORMCENTER APP TO MOBILE DEVICE HOME SCREEN

On our website, click StormCenter. Select the Outage Map tile. Tap the Share Arrow. Select “Add to Home Screen” from options.

BOOKMARK DAILY RESTORATION PLAN MAP

SECO utilizes this interactive map when the Emergency Response Plan is activated. This map is different from the StormCenter outage map. The Restoration Plan Map displays the areas where crews are working each day and helps you know when you can reasonably expect service restoration. Access this map from the website home page banner during emergencies.

SUPPLY STOCK UP – SEVEN DAYS

Turn your refrigerator and freezer to the coldest settings. Only open refrigerator and freezer doors when necessary. Move freezable foods into the freezer. A refrigerator will keep food cold for about four hours after a power outage; a full freezer will keep food frozen for about 48 hours. Move your emergency supplies into a secure room with no windows or fireplaces.

HUNKER DOWN – STAY INFORMED

During the storm, remain indoors and prepare to wait out the weather safely. Stay informed with a battery-powered weather radio. Be ready to re-locate your family and pets to a secure location in your home with no windows or fireplaces. Break out the family board games and preserve your phone’s battery power.

NO RESTORATION IN WINDS ABOVE 35 MPH

SECO Energy invests heavily in an aggressive vegetation management program to keep our overhead lines clear. Still, severe storms with high winds create tree-related outages. Once sustained wind speeds reach 35 mph, it is not safe to use bucket trucks or perform restoration. When wind speeds have fallen below 35 mph, SECO deploys employees and mutual aid to begin restoration efforts.

TORNADOES – WATCH VS WARNING

Tornadoes are vertical funnels of rapidly spinning air often referred to as nature’s most violent storm. Winds can reach speeds of 300 mph. Tornadoes are commonly associated with severe thunderstorms. It is extremely likely that during a hurricane you may experience a tornado.

TORNADO WATCH: Tornadoes are possible in/near the watch area. Check supplies and your safe room. Be ready to act fast if a warning is issued or you suspect a tornado is approaching.

TORNADO WARNING: A tornado has been sighted or indicated by weather radar. There is imminent danger to life and property. Go immediately to your safe room, interior room or hallway. Avoid windows.

IF YOU EXPERIENCE A TORNADO, stay clear of downed power lines and damaged buildings. Treat downed lines as if they are energized.

HIGH VOLTAGE TRANSMISSION LINES: These supply power to SECO’s 48 substations which serve 200,000+ homes and businesses. If a storm damages a transmission line, substations also lose power. Much of the transmission serving SECO’s substations is owned/operated by Duke Energy. If Duke’s lines are down, SECO Energy cannot restore power to our members until these lines are repaired.

DISTRIBUTION SUBSTATION: A substation serves thousands of members. Our line crews inspect substations to determine if problems stem from transmission lines feeding into the substation, the substation itself, or if problems exist further down the feeders and lateral lines.

FEEDER DISTRIBUTION LINES: When problems cannot be isolated at a substation, distribution lines are inspected. These larger lines originate from substations and distribute power to large groups of members in our service area.

LATERAL DISTRIBUTION LINES: These smaller lines deliver power to transformers, either mounted on poles or placed on pads for underground service and deliver power to smaller groups of members in less densely populated areas.

SERVICE LINES: The service line is the line between a transformer and your residence or business.

STATIONARY GENERATOR: A permanently affixed generator installed by a licensed technician with an approved disconnect and transfer switch that isolates your home’s circuits from SECO Energy and eliminates the risk of backfeeding on utility lines.

PORTABLE GENERATOR: A common type of generator that does not require a licensed technician to install. Use extension cords to plug certain appliances into the outlets on the generator. Never operate indoors.

More lifesaving information on generator safety can be found on our website. Click on the generator banner for a chance to win a new 8,000 watt Briggs Stratton portable generator. Enter by October 15.

RETURNING HOME-ASSESS DAMAGE

If your home or business is damaged and it is safe, turn off your main breaker to prevent fires. If appliances are wet, turn off each appliance’s main breaker. Once you’ve turned the breaker off, unplug the wet appliance.

If fuses blow when your power is restored, turn off the breakers and contact a licensed electrician. Always call an electrician or an appliance repair service if in doubt.

DEBRIS CLEANUP

Once the storm has passed, ensure that you and your home are safe while power is being restored. Do not make piles that interfere with utility trucks. Keep piles away from power lines, transformers and downed lines for safety and speedy restoration. Call your county’s emergency operations center if public roadway debris prevents utility and emergency vehicle access.

• Move over a lane for law enforcement, emergency, sanitation, utility vehicles and tow trucks.
• If you can’t move over, slow to 20 mph less than the posted speed limit.
• If the posted speed limit is 20 mph or less, slow down to 5 mph.

#MoveOverFL

Read the full September 2019 SECO News online.

SECO News, August 2019

DUNCAN’S DIGEST

DO I HAVE YOUR PHONE NUMBER? In early July, the Colorado State University (CSU) Tropical Meteorology Project updated its 2019 Atlantic hurricane season forecast. CSU predicts six major hurricanes will develop before the end of the season. A major hurricane is categorized as a CAT 3, 4 or 5.

Peak hurricane season is typically in September. Are you ready? Does SECO have the ability to contact you? Have you updated your seldom-used landline number to your cell phone number if you use it primarily? If you call us during peak volume and the phone number doesn’t match an account, your service options may be limited.

How do you update or verify your contact information for account/billing purposes? The easiest way is to visit our homepage and log into SmartHub. Choose “My Profile” then “Update My Billing Address & Contact Information.” Make any necessary changes and choose “Save.” Or, you can email Customer Service. Include name, account number, service address, the last four of the member’s SSN and the updated contact information. You can also call us at (352) 793-3801 or contact us through Facebook private message or Twitter direct message.

Our StormCenter and outage notifications system houses separate contact information that conducts outbound, proactive communications and must be updated as well. Did you know StormCenter will send you an email, or voice message when an outage is detected at your service address? StormCenter will also notify you when the outage is restored as well as cause.

Members have expressed appreciation for the enhanced communications when we are working in your area. Using the StormCenter communications system, SECO notifies you of pre-planned outages, upgrades, tree trimming and system improvement projects scheduled to occur in your neighborhood.

To check your communications preferences, gather a recent bill to find your account number and zip code – you will need both. Then visit SECO Energy and choose StormCenter on the top menu. On the StormCenter page, select “Manage Notifications,” input your account number and zip code or the phone number on file and zip code associated with the account.

Determine your preferred notification whether its email, text or voice message or a combination, add the phone number or contact email. Set “do not disturb” times during the hours you don’t want to be notified. Select notifications for each account if you have multiple accounts.

As an incentive, view or update your contact information on both SmartHub and StormCenter and be entered twice into a drawing to win a $300 bill credit. If you don’t have online access, just call us or note your primary phone number on your payment coupon when paying your bill.

Good luck! The timeframe for the $300 SECO bill credit drawing runs to September 15. We’ll draw a winner on September 16. Stay in touch with SECO and update your contact information today.

Sincerely,

Jim Duncan

Chief Executive Officer

Paying your bill has never been easier! Whether it’s online, by phone or in person, SECO Energy offers 12 convenient ways to pay – most without convenience fees.

PAY ONLINE AT SMARTHUB – View and pay your bill, sign up for bank draft, enroll in eBill and compare energy usage by month or year.

PAY BY BANK DRAFT – Simplify your life – draft your monthly bill amount from a bank account of your choice. Register for bank draft with SmartHub.

PAY IN PERSON – Member Service Centers are located in Eustis, Groveland, Sumterville, Ocala and Inverness with walk-in and drive-thru facilities.

PAY AT A KIOSK – Available 24 hours a day, seven days a week at all Member Service Centers. Kiosks accept cash and most credit cards.

PAY BY PHONE – 1-855-938-3432, 24 hours a day, seven days a week. Pay by Visa, MasterCard, Discover, AMEX, debit card or electronic check.

PAY NOW – Pay instantly with just your account number and form of payment through SmartHub – no registration required.

PAY BY MAIL – SECO Energy (Dept # 3035), PO Box 850001, Orlando, FL 32885-3035

MYWAY PREPAY – Pay for energy before you use it with MyWay PrePay. View daily usage and receive phone or text notifications.

FIDELITY EXPRESS – Locations accept cash, check or money orders. $1.50 processing fee. Not recommended for MyWay PrePay members.

MONEYGRAM – Available at many convenient retail locations. MoneyGram is available for MyWay PrePay enrolled members. $1.50 processing fee.

WESTERN UNION – In-person payments received in real time. Convenience fee is $1.50. Maximum amount per transaction is $1,000.

BUDGET BILLING – Levels out bills by averaging most recent 12 months usage. Debit/credit balances accumulate based on seasonal usage.

StormCenter is available on your smartphone or tablet 24 hours a day, seven days a week. Bookmark your address on the outage map, view the weather radar, find crew status, outage cause and estimated restoration time. Report a new outage, check the status of an existing outage, manage your communication preferences (email, text or voice message), report an area light outage or contact us.

SECO News August 2019 SECO Champion Mark Bowling

MARK BOWLING – T&D LINE SUPERVISOR/ACTING DISTRIBUTION SUPERINTENDENT

LENGTH OF SERVICE – 30 YEARS

“WE LOVE OUR PEOPLE.” SECO Champion Mark Bowling is a T&D Line Supervisor who is currently serving on a rotational assignment as a Distribution Superintendent in the Groveland office. In his Supervisor role, Mark oversees the field crews that respond to outages, construct line and complete work requests in south Lake County. Mark’s family members are life-long residents of Lake County, and he is proud that his children attend the same schools he did growing up. The family enjoys football and baseball games and his children play school sports. Living in Lake County, Mark’s restoration work after the deadly 2007 Groundhog Day tornadoes was especially emotional. He remembers consoling SECO members whose homes were blown away by the destructive tornadoes. Mark describes his crew as “a good group of guys who are dedicated to SECO Energy, the community and safety.”

SECO News August 2019 Kids' Coloring Contest

CALLING ALL CREATIVE KIDDOS – Enter the SECO Energy Kids’ Calendar Coloring Contest. We are looking for 13 creative, colorful drawings depicting Electrical Safety or Energy Efficiency in a fun way to publish in our 2020 SECO Energy Calendar! The 13 chosen artists will have their artwork, photo and name published in next year’s calendar. Even better, the winners will each receive a $100 prize. The artwork submission form is available online look for Calendar Coloring Contest on our Contact Us page. Print the submission form and include it with the artwork. Mail submissions to: SECO Energy P.O. Box 301 Sumterville, FL 33585-0301 or drop it off at one of our five Member Service Centers.

Need Electrical Safety or Energy Efficiency ideas? Visit our website to find tips.

To be eligible, the child must be between the ages of 5 and 12 and live in a home served by SECO Energy. Artwork submissions must be received by September 30, 2019.

Read the full August 2019 SECO News online.

SECO News, July 2019

DUNCAN’S DIGEST

The dog days of summer have arrived. With warmer temperatures and increased humidity, your home’s HVAC works overtime to keep you cool. Pool pumps run for extended hours to prevent algae growth. These factors add up to increased kilowatt-hour use and higher electric bills.

SECO is your local not-for-profit electric cooperative committed to serving as your energy-efficiency partner. To help members reduce energy use, we’ve created energy-efficiency tools on our Energy Solutions menu.

Visit Energy Solutions today and complete our Home Energy Assessment. SECO designed this tool as an online audit that provides specialized energy-efficiency advice tailored to your home and lifestyle. The Home Energy Assessment is available to members 24/7. No need to wait for an appointment for an in-home audit.

To get started, input the characteristics of your home including age, construction, insulation and roof type. Include details about occupancy, type and number of windows, and exterior doors. The Home Energy Assessment will also query about completed energy-efficiency upgrades such as additional insulation, window tint, weather stripping and caulking.

After entering your home’s details, provide your email address to receive your energy-efficiency report based on your home’s specifics. It will provide low-cost ways to decrease your energy usage and your bill.

Win a prize! 1) Nest Wi-Fi Thermostat 2) Honeywell Wi-Fi Thermostat or 3) Ecobee Wi-Fi Thermostat. Members who complete the Home Energy Assessment will be entered in a drawing for the high-tech programmable thermostats listed above. Three winners will be drawn August 15.

ENERGY STAR recommends using your programmable thermostat’s energy-efficiency settings to save as much as $180 per year.

Browse the Energy Solutions tab for other energy-efficiency tools. Our Energy Estimator calculates the amount of energy and cost for electronics and appliances.

It’s pretty handy if you’re thinking of adding a pool, charging a golf cart or installing a refrigerator in the garage or lanai.

SECO is proud to serve as your energy-efficiency partner.

Sincerely,

Jim Duncan

Chief Executive Officer

SECO Energy is a strong corporate citizen. Our cooperative supports programs based on commitment to the key cooperative principle “Concern for Community.” SECO Energy is also a not-for-profit utility. We do not have the deep pockets of investor-owned, for-profit organizations. Thus, we partner with organizations whose culture and programs align with our core values and purpose.

Annually, we ally with United Way chapters to facilitate employee pledging. Over the years, employees have donated $860,000. In addition, SECO provides quarterly allocations from our Pennies from Heaven program to fund local agencies for bill payment assistance for members in need.

Over the holidays, we sponsor a Toys for Tots drive, and our Member Service Centers are designated drop off locations. Our employees are annual, generous supporters of the program, donating hundreds of bikes, trikes and toys over the years.

SECO is also a strong corporate participant in the American Cancer Society’s Relay For Life events raising $132,000 over the last decade. Based on our headquarters’ location, we belong to the Sumter County Relay program but we also provide funding to other counties’ Relay programs on a pro-rata basis.

To request that SECO sponsor or donate to your organization, please use our new Contact Us form. Submissions based on these focuses will be considered:

Educational STEM Projects
Environmental Projects
Energy-Related Projects
Veterans Initiatives
Public Safety Programs
Health/Human Services

Please note SECO does not sponsor individual sports teams or booster club initiatives, as there are thousands across our service territory. SECO participates in golf tournaments selectively if we can set up a booth to engage with members. We fund initiatives in our seven-county footprint of Citrus, Hernando, Lake, Levy, Marion, Pasco and Sumter.

Individual bill payment, basic need or job training assistance is offered by Florida 211 and funded by our Pennies from Heaven program. Members can call or text 211 to request assistance.

Take the bite out of damaging power surges and spikes with SECO Energy’s “Made in the USA” Surge MitiGator. Power surges are sudden, powerful increases in voltage which can damage or destroy household appliances and electronic devices. The most obvious cause of surges is lightning, but birds, small animals, trees or vehicles crashing into power poles are culprits as well.

Protect your home’s large appliances by leasing or purchasing SECO’s Surge MitiGator. Enroll online through August 30th and installation (a $25 value) is free. Lease the Surge MitiGator for $5.95 per month or purchase for $349 (standard 200-amp service). For residential services greater than 200 amps, the purchase price is $399 with $75 installation. Studies indicate that more than half of all surges actually originate from inside the home so be sure to also purchase point-of-use devices at your local hardware or big box store to protect your electronics.

Learn more about SECO Energy’s Surge MitiGator online. Protect your home’s appliances from surges – lease or purchase the Surge MitiGator today.

DUSTIN MERRITT – SURGE PROGRAM SUPERVISOR

LENGTH OF SERVICE – 15 YEARS

“SECO HELPS MEMBERS.” A Central Florida native raising four children in Webster with his wife Kimberly, Dustin has worked for SECO for 15 years. His SECO career began as a meter reader, and he eventually worked his way into Energy Services. Dustin was promoted to Supervisor of the Surge Protection Program in 2018. He is responsible for oversight of his team and SECO’s surge protection contractor. Dustin enjoys the opportunity to help and educate members. He and his team advocate the Surge MitiGator™ as protection against surges that may enter a home through power lines. Surges may occur due to downed lines, car accidents, animal contact or lightning strikes, and our surge protection ring installed at the meter base provides a layer of protection for large motor driven appliances in the home. Visit with Dustin or one of his team members by emailing Surge.

Congratulations to Norma Jean Bottoms from Paisley who is the winner of the Microsoft Surface Go! Ms. Bottoms registered to join America’s electric cooperatives’ advocacy hub the Cooperative Action Network. You too can become a key voice for electric co-ops to protect affordable, reliable energy in Florida. Visit www.action.coop to learn more.

Hundreds of members played 2018 Annual Report trivia with SECO on our Facebook page. Our three winners are: Jonathan Dove from Clermont won the Apple iPad; the $200 bill credit went to Rosalie Wilke from Ocala; and Carolyn Wheelis from Sorrento won the Honeywell Wi-Fi thermostat. Congratulations, winners!

Read the full July 2019 SECO News online.

SECO News, June 2019

DUNCAN’S DIGEST

Atlantic hurricane season makes its formal appearance on June 1 and ends November 30. In early May, however, the National Hurricane Center (NHC) was already tracking its first tropical disturbance in the Atlantic. NHC, a part of NOAA, at the time this publication went to print, had not released its official forecast.

The Weather Channel 2019 outlook calls for a total of 14 named Atlantic storms, seven hurricanes and three “major” hurricanes. That forecast is slightly above the 30-year average of 12 named storms, six hurricanes and three major hurricanes. A major hurricane is a Category 3 or stronger which means winds greater than 111 mph.

Unfortunately, no forecast can accurately predict the future. The lifesaving approach is to expect the unexpected and prepare in advance for the possibility of a power outage. Gather your hurricane supplies now. Water and plywood sell out when storms threaten. It’s essential to stock non-perishable food to sustain each family member for at least three days. If you need guidance, view SECO’s Emergency Preparation Checklist online.

Whether you plan to evacuate or stay put during a major event, enroll in outage notifications through StormCenter. Choose email, voice or text message – or all three. Take a tour of the outage map. Search for and bookmark your address. Create a SECO Energy StormCenter icon on the home screen of your smartphone or tablet.

We’ve added a new StormCenter feature. You can now check the status of a reported power outage. Visit StormCenter, click on “Check Status.” Input your last name and house number, account number or phone number on record.

StormCenter provides updates that include the time the outage began, estimated restoration time, crew status, cause if identified and when the outage was restored.

SECO has developed one of the nation’s most comprehensive Emergency Restoration Plans to respond to major storm damage. Restoring service to the largest number of members in the quickest amount of time is our goal, but with required priorities for shelters, schools, hospitals and government buildings.

If you or a family member have special needs, visit www.FloridaDisaster.org to locate your county and join the statewide Special Needs Registry. Other valuable resources for emergency planning are the National Weather Service and the American Red Cross.

Don’t be caught unprepared for the 2019 Atlantic hurricane season. SECO Energy is StormReady and equipped to respond quickly to outages affecting members. We are here for you. It is our privilege to serve your family’s energy needs.

Sincerely,

Jim Duncan

Chief Executive Officer

Meet SECO Champion Jerry Bolduc – an example of our 400+ SECO Champion employees. Jerry is dedicated to providing exceptional service to members, co-workers and communities.

JERRY BOLDUC – LEAD PROJECT ENGINEER

LENGTH OF SERVICE – 14 YEARS

“SECO is amazing.”

SECO Champion Jerry Bolduc is a Lead Project Engineer at our SECO Headquarters. Before working at SECO, Jerry was employed by a large investor-owned utility. As a SECO member and an employee, he appreciates the cooperative difference in service that SECO offers members. During the three back-to-back hurricanes in 2004, Jerry assessed damaged areas and directed contract crews across the service territory. He was amazed by SECO’s storm response and the efficiency and organization shown during major restoration efforts. Originally from Canada, Jerry moved to Central Florida 20 years ago. He has participated in Ironman Triathlon Events including Escape from Alcatraz where he swam with sharks in San Francisco Bay. Jerry enjoys working in the field in sunny Florida (no snow) and is proud to be a SECO member, too.

HVAC TUNE-UP AND FILTER CHANGE

Summer heat is quickly approaching. Weather.com predicts June through August temperatures will be above average in our area. Before your HVAC system begins its summer workout, schedule a tune-up with a reputable HVAC technician.

The technician should thoroughly inspect your HVAC to ensure it’s in good running condition. The system may need to be cleaned or serviced. Preventative maintenance is easier on the wallet than major repairs down the road. A well-tuned HVAC runs more efficiently, uses less energy and saves on cooling and heating costs.

Is it time to change your HVAC filter? A clean HVAC filter also helps your system run efficiently. Follow the manufacturer’s guidelines and change filters as recommended.

POWER LINE SAFETY

Downed power lines are a safety hazard. Car accidents involving power poles, trees taking down a line or poles broken by heavy wind or rain have the potential to bring us too close to electric lines.

Electric energy can burn, shock, injure or kill you. Never assume a power line is safe to touch. Always assume a power line is live and has the ability to harm you. Children are especially curious and may knowingly or unknowingly approach a downed line. Talk with your kids and grandkids about the dangers of downed power lines.

Warn children to never play near or on substation fencing. Do not climb trees near power lines or allow kites, toy planes or balloons to touch power lines. Don’t release helium balloons at a birthday party or other celebration. These can tangle in lines or become deadly for Florida wildlife.

If you see a downed line, stay away and warn others away as well. Call 911 immediately to report the downed line.

RELAY FOR LIFE – 6TH ANNUAL GOLF TOURNAMENT

Thank you to all players, sponsors and employees who participated in SECO Energy’s 6th Annual Relay For Life Golf Tournament “Tee-Up for a Cure” at Arlington Ridge Golf Club in Leesburg on Saturday, May 4th. Players enjoyed 18-holes of golf, chance to win door prizes and fellowship.

The Relay For Life Golf Tournament sponsored by SECO raised $16,600 for the American Cancer Society.

SECO and its employees are long-time supporters of the American Cancer Society and its premier annual Relay For Life events. Join SECO and its Commitment to Community by partnering with your not-for-profit cooperative on a virtual SECO Relay For Life team.

Join a SECO Energy team by visiting Relay.ACSevents.org and look for “Find a Participant or Team” and choose “Team.” Enter team name: “SECO Energy” and click “Search.” Choose a local Relay event and virtually join Team SECO and the American Cancer Society in the fight against cancer.

Read the full June 2019 SECO News online.

Florida Fauna & Flora – Spanish Moss

SPANISH MOSS

When imagining “the old south,” you may have a mental image of large live oaks elegantly draped with Spanish moss.

Spanish moss, also known as Spanish beard, French hair, Graybeard and tree hair, is not actually part of the moss family. It is a bromeliad that clings to itself and dangles from tree limbs. It does not have roots and prefers warm climates with high humidity for absorption of nutrients from the air.

Spanish moss plays an important role in nature. Birds, insects, bats, frogs, lizards and snakes use Spanish moss to build nests. Trees are not harmed by dangling moss.

You may see Spanish moss hanging from communication and power lines. Small bits are usually harmless and no cause for concern. Large clumps can cause a power outage if moss touches more than one phase. If a large bundle of moss is engulfing poles or lines, send us an email or give us a call.

Read the full February 2019 SECO News online.

SECO News, February 2019

DUNCAN’S DIGEST

SECO Energy is an advocate for members who choose to reduce their utility-supplied power by purchasing their own systems. In fact, as of mid-January, 1,050 SECO members have interconnected with SECO’s facilities by installing a member-owned solar array.

SECO members considering a solar investment are often frustrated by the confusion about return on investment, less-than-reputable contractors and dishonest business practices. To help inform and protect our members, SECO has completed an enhancement and redesign of the Solar Power section of our website. Valuable information from a trusted source is now just a click away.

Our new online tools like the Solar Estimator can help you determine the reduction in utility-supplied power for a specific system size/orientation. The 10-step process and timeline to interconnect with SECO’s system is outlined. We provide answers to frequently asked questions, an explanation of net metering, a sample bill and other resources. We’ve published a comprehensive checklist and list of resources for vetting and selecting a contractor.

When visiting the website, carefully read through “Selecting Your System.” This section explains how to determine system size and the math behind member generation. You’ll find advantages and disadvantages of different panel and inverter types keep reading to find insurance requirements (Florida Administrative Code requires insurance for systems over 10kW).

Most important, the interconnection process and agreement is enhanced with an online application. Members and contractors will now establish login credentials and register to begin the process online. Contractors can register and help manage the interconnection process and agreement on behalf of their client.

At every step of the process toward interconnection with SECO’s facilities, members and contractors will be notified via email to provide updates. We’re leaping into 21st Century technology by incorporating electronic signatures and communications into our new system.

But wait! Before you take another step toward solar, contact SECO for a free solar audit. Our Energy Services Specialists will visit your home and use the Solar Pathfinder to determine the amount of sun your home receives. Our expert will assess your roof, note home orientation and measure obstructions that may block solar power production.

Before signing a contract with an installer, do your homework. Let SECO help you research any potential return on investment. The calculation must include the system investment, maintenance and the cost of utility-supplied power used at night, chilly early mornings or cloudy days.

Attend SECO’s 81st Annual Meeting of the Membership on Saturday, March 23 for a live demonstration at our Solar Square. Gates open at 8 a.m. – join us for breakfast, snacks, live entertainment, gifts, the potential to win door prizes and top-notch hospitality of our local employees.

Sincerely,

Jim Duncan

Chief Executive Officer

Meet SECO Champion Tony Shaw – an example of our 400+ SECO Champion employees. Tony is dedicated to providing exceptional service to members, co-workers and communities.

TONY SHAW – ENERGY SERVICES SPECIALIST

LENGTH OF SERVICE – 19 YEARS

“I make a difference.”

SECO Champion Tony Shaw is an Energy Services Specialist who is a subject matter expert on member-owned solar systems and energy-efficiency measures. As a Citrus County resident, he is often the SECO contact stationed in the Citrus County Emergency Operations Center during emergencies such as Hurricanes Irma and Matthew. Tony’s family has called Central Florida home for generations. He and his family enjoy fishing and golf, and he loves to spend time with his young grandson. Tony is proud that he helps members save money and reduce energy usage by conducting energy and solar audits. Tony is often out and about in the community offering energy-efficiency tips, providing money-saving ideas and sharing his knowledge of solar generation. Tony states, “People really trust and believe in SECO Energy as a company.”

FLORIDA SPECIAL NEEDS REGISTRY

The Florida Division of Emergency Management has developed the Florida Special Needs Registry to allow residents with special needs to register with their local emergency management agency to receive assistance during a disaster. The statewide registry provides first responders with valuable information to prepare for disasters or other emergencies. The Special Needs Registry may help save your life. Visit the Florida Disaster website to locate your county and register.

SECO IS TOPS!

Thank you, SECO Members, for rating your not-for-profit electric cooperative top in customer satisfaction. SECO received an outstanding ACSI score of 89 in 2018! When comparing SECO to average ACSI scores in the energy industry – SECO is a clear Florida and national frontrunner. Nationally, cooperative utilities averaged 77 in 2018. Scores for municipal and investor-owned utilities both averaged slightly lower at 75.

MOVE OVER FOR SAFETY

Did you know that Florida law requires drivers to Move Over a lane – safely – for law enforcement, emergency, sanitation, utility vehicles, tow trucks and wreckers that are stopped on the roadside? Heed the law or pay a hefty fine – $100 to $500 (dependent on the county where cited) – and three points on your driving record.

If you can’t safely move over a lane – Slow Down to a speed that is 20 mph less than the posted speed limit.

In 2017, over 17,000 Move Over citations were issued in Florida– this includes 1,756 logged in SECO’s service area. There were 212 Move Over crashes in the state and 16 Move Over crashes in our area.

The fine will lighten your wallet and the points will damage your driving record. But the law is designed to protect defenseless roadside workers including SECO‘s line technicians. Let’s all Move Over and allow these folks to return home safely to their loved ones after a hard day’s work.

RIGHT TREE – RIGHT PLACE

Spring is just around the corner and many of us are looking forward to planting a new landscape. For energy efficiency and safety, plant the right tree in the right place and always call 811 Sunshine One-call (it’s free!) before you dig. 811 will arrange for the free service of locating and marking underground utilities.

Did you know the right landscape plan can greatly reduce your annual energy costs? Deciduous trees planted to the south, southwest or west side of buildings can provide shade that helps reduce cooling costs. Evergreen trees planted on the north and west sides help to block winter winds and reduce heating costs.

When planning, consider the tree’s height when fully grown. Trees growing too close to lines are a safety hazard to SECO field employees and the public. Trees touching lines can cause sparks, fires, power outages and shock hazards. Never plant tall oak, pine, sycamore or palm trees near power lines.

Planning the right landscape today can avoid problems in the future, especially where power lines are concerned.

Read the full February 2019 SECO News online.

SECO News, December 2018

DUNCAN’S DIGEST

MOVE OVER SANTA CLAUS

SECO Energy employees are here to fill the sleigh with toys collected for the Marine Corps Toys for Tots program. As a Marine myself, Toys for Tots is particularly special to me. Our employees have also embraced Toys for Tots because they know the organization is delivering Christmas morning happiness to children in our local communities.

Toys for Tots plays Santa for thousands of less-fortunate children. Toy donation boxes were made available in all Member Service Centers through early December for employees and members alike to donate new, unwrapped toys to this worthy cause.

The collected toys remain right here in our local communities to be distributed to local children. Hundreds of employees and members displayed their Christmas spirit by dropping a toy or two into the Toys for Tots collection box. The number of new bikes donated by our employees this year is definitely a record-setter. For thousands of children, the donated toys are the only gifts waiting for them under the Christmas tree.

I believe Charles Schulz of Peanuts fame said it best, “Christmas is doing a little something extra for someone.” Many of our employees and members do a little extra for others by contributing to Toys for Tots every year. I thank you all for your generosity and willingness to give.

From the SECO family to yours, Merry Christmas and Happy New Year!

Sincerely,

Jim Duncan

Chief Executive Officer

Meet SECO Champions Kathy and Kurt – two examples of our 400+ SECO Champion employees. Kathy and Kurt are dedicated to providing exceptional service to members, co-workers and communities.

KATHY POSSO – MEMBER SERVICES SUPERVISOR

LENGTH OF SERVICE – 4 YEARS

“We’re here for members.”

Member Services Supervisor Kathy Posso is a SECO Champion who is a friendly face assisting members in our Sumterville Member Service Center. In 2005, Kathy’s family moved to Central Florida, and she joined the SECO team in 2014. In 2017 during Hurricane Irma restoration, Kathy was especially humbled by members’ stories of devastation after the storm. Kathy’s passion is helping members. She recalls a time when a member who recently lost a spouse was grateful when she took extra time to help him read and understand the bill and complete a payment. Kathy and her husband are leaders at their church. Kathy’s family is proud that she works for SECO Energy, a cooperative that believes in putting members first and also appreciates and recognizes its employees.

KURT CAMPBELL – R&D TECHNICIAN

LENGTH OF SERVICE – 14 YEARS

“My family is proud.”

SECO Champion Kurt Campbell is an R&D Technician working throughout Sumter, Lake and Citrus Counties performing meter work to ensure accurate account billing. During Hurricane Irma restoration in 2017, Kurt worked with the warehouse team transporting supplies to crews restoring power in the field. Kurt interacts with members every day and is grateful that he was on-hand during several emergency situations. While waiting for emergency personnel, Kurt comforted a member whose husband suffered a stroke. He has also helped members with vehicle trouble. Kurt was born and raised in Sumter County and lives with his family in Coleman. Kurt says his family is glad to know that he is part of the effort to restore power to SECO members after a hurricane or major storm.

UNITED WAY

SECO Energy employees are truly blessed with a giving spirit. Our 2019 United Way Pledge Drive was an overwhelming success. Employees pledged over $66,000 to United Way – a $13,000 or 25 percent increase from last year.

The pledges will make a big difference in the lives of those in need in our service territory. SECO’s 400+ employees live in or near the counties we serve, and employees are able to choose the county where their donated dollars will benefit.

Citrus, Lake, Marion and Sumter Counties are the four counties in our service area with the highest member count. The majority of our employees live and work in these four counties as well.

United Way’s mission is to improve lives by mobilizing the caring power of communities around the world to advance the common good. Education, income and health are the United Way’s key focuses. Visit United Way online to find a local branch, register to volunteer or to donate.

Donate your extra pennies to help your fellow SECO Energy members in need or to support worthy causes right here in our service territory. Enroll in Pennies from Heaven to have your monthly bill automatically rounded up to the nearest dollar. The donated pennies provide financial assistance through the Angel Fund.

Angel Funds are used to provide bill payment assistance to members, help those in dire and unique circumstances or support other worthy causes in the counties we serve. Requests for Angel Fund assistance are administered through several local agencies by calling 2-1-1.

LENDING A HAND IN NORTH FLORIDA

On October 10, 2018, Category 4 Hurricane Michael blazed a deadly path through North Florida, Alabama, Georgia and South Carolina. Destructive and deadly, Michael left 400,000 Floridians without power for weeks.

The day after Hurricane Michael, a team of SECO employees voluntarily packed their bags, leaving their families to help our cooperative neighbors’ restoration efforts.

Initially, the module traveled to Tri-County Electric in Madison before trekking to Talquin Electric Cooperative near Tallahassee. Additional line techs and warehouse personnel joined the module, and some returned home while additional employees accompanied the group as it traveled to assist Gulf Coast Electric in Wewahitchka.

SECO is very proud of our employees’ willingness to assist our cooperative neighbors. 53 SECO employees (named below) worked an almost four-week restoration effort assisting three cooperatives restoring power to thousands.

YOU ARE HEROES!

Read the full December 2018 SECO News online.

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Archive

Duncan’s Digest – 2020 Outlook – Rising Costs

Kathy Judkins – Senior Consultant for Civic, Charitable & Government Relations

Duncan’s Digest Keep It Clear – We Work Here

Greg Lovett – T&D Line Supervisor

DUNCAN’S DIGEST

DUNCAN’S DIGEST

DUNCAN’S DIGEST

HVAC TUNE-UP AND FILTER CHANGE

POWER LINE SAFETY

RELAY FOR LIFE – 6TH ANNUAL GOLF TOURNAMENT

SPANISH MOSS

DUNCAN’S DIGEST

FLORIDA SPECIAL NEEDS REGISTRY

SECO IS TOPS!

MOVE OVER FOR SAFETY

RIGHT TREE – RIGHT PLACE

DUNCAN’S DIGEST

UNITED WAY

LENDING A HAND IN NORTH FLORIDA

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