When imagining “the old south,” you may have a mental image of large live oaks elegantly draped with Spanish moss.
Spanish moss, also known as Spanish beard, French hair, Graybeard and tree hair, is not actually part of the moss family. It is a bromeliad that clings to itself and dangles from tree limbs. It does not have roots and prefers warm climates with high humidity for absorption of nutrients from the air.
Spanish moss plays an important role in nature. Birds, insects, bats, frogs, lizards and snakes use Spanish moss to build nests. Trees are not harmed by dangling moss.
You may see Spanish moss hanging from communication and power lines. Small bits are usually harmless and no cause for concern. Large clumps can cause a power outage if moss touches more than one phase. If a large bundle of moss is engulfing poles or lines, send us an email or give us a call.
SECO Energy is an advocate for members who choose to reduce their utility-supplied power by purchasing their own systems. In fact, as of mid-January, 1,050 SECO members have interconnected with SECO’s facilities by installing a member-owned solar array.
SECO members considering a solar investment are often frustrated by the confusion about return on investment, less-than-reputable contractors and dishonest business practices. To help inform and protect our members, SECO has completed an enhancement and redesign of the Solar Power section of our website. Valuable information from a trusted source is now just a click away.
Our new online tools like the Solar Estimator can help you determine the reduction in utility-supplied power for a specific system size/orientation. The 10-step process and timeline to interconnect with SECO’s system is outlined. We provide answers to frequently asked questions, an explanation of net metering, a sample bill and other resources. We’ve published a comprehensive checklist and list of resources for vetting and selecting a contractor.
When visiting the website, carefully read through “Selecting Your System.” This section explains how to determine system size and the math behind member generation. You’ll find advantages and disadvantages of different panel and inverter types keep reading to find insurance requirements (Florida Administrative Code requires insurance for systems over 10kW).
Most important, the interconnection process and agreement is enhanced with an online application. Members and contractors will now establish login credentials and register to begin the process online. Contractors can register and help manage the interconnection process and agreement on behalf of their client.
At every step of the process toward interconnection with SECO’s facilities, members and contractors will be notified via email to provide updates. We’re leaping into 21st Century technology by incorporating electronic signatures and communications into our new system.
But wait! Before you take another step toward solar, contact SECO for a free solar audit. Our Energy Services Specialists will visit your home and use the Solar Pathfinder to determine the amount of sun your home receives. Our expert will assess your roof, note home orientation and measure obstructions that may block solar power production.
Before signing a contract with an installer, do your homework. Let SECO help you research any potential return on investment. The calculation must include the system investment, maintenance and the cost of utility-supplied power used at night, chilly early mornings or cloudy days.
Attend SECO’s 81st Annual Meeting of the Membership on Saturday, March 23 for a live demonstration at our Solar Square. Gates open at 8 a.m. – join us for breakfast, snacks, live entertainment, gifts, the potential to win door prizes and top-notch hospitality of our local employees.
Sincerely,
Jim Duncan
Chief Executive Officer
Meet SECO Champion Tony Shaw – an example of our 400+ SECO Champion employees. Tony is dedicated to providing exceptional service to members, co-workers and communities.
TONY SHAW – ENERGY SERVICES SPECIALIST
LENGTH OF SERVICE – 19 YEARS
“I make a difference.”
SECO Champion Tony Shaw is an Energy Services Specialist who is a subject matter expert on member-owned solar systems and energy-efficiency measures. As a Citrus County resident, he is often the SECO contact stationed in the Citrus County Emergency Operations Center during emergencies such as Hurricanes Irma and Matthew. Tony’s family has called Central Florida home for generations. He and his family enjoy fishing and golf, and he loves to spend time with his young grandson. Tony is proud that he helps members save money and reduce energy usage by conducting energy and solar audits. Tony is often out and about in the community offering energy-efficiency tips, providing money-saving ideas and sharing his knowledge of solar generation. Tony states, “People really trust and believe in SECO Energy as a company.”
FLORIDA SPECIAL NEEDS REGISTRY
The Florida Division of Emergency Management has developed the Florida Special Needs Registry to allow residents with special needs to register with their local emergency management agency to receive assistance during a disaster. The statewide registry provides first responders with valuable information to prepare for disasters or other emergencies. The Special Needs Registry may help save your life. Visit the Florida Disaster website to locate your county and register.
SECO IS TOPS!
Thank you, SECO Members, for rating your not-for-profit electric cooperative top in customer satisfaction. SECO received an outstanding ACSI score of 89 in 2018! When comparing SECO to average ACSI scores in the energy industry – SECO is a clear Florida and national frontrunner. Nationally, cooperative utilities averaged 77 in 2018. Scores for municipal and investor-owned utilities both averaged slightly lower at 75.
MOVE OVER FOR SAFETY
Did you know that Florida law requires drivers to Move Over a lane – safely – for law enforcement, emergency, sanitation, utility vehicles, tow trucks and wreckers that are stopped on the roadside? Heed the law or pay a hefty fine – $100 to $500 (dependent on the county where cited) – and three points on your driving record.
If you can’t safely move over a lane – Slow Down to a speed that is 20 mph less than the posted speed limit.
In 2017, over 17,000 Move Over citations were issued in Florida– this includes 1,756 logged in SECO’s service area. There were 212 Move Over crashes in the state and 16 Move Over crashes in our area.
The fine will lighten your wallet and the points will damage your driving record. But the law is designed to protect defenseless roadside workers including SECO‘s line technicians. Let’s all Move Over and allow these folks to return home safely to their loved ones after a hard day’s work.
RIGHT TREE – RIGHT PLACE
Spring is just around the corner and many of us are looking forward to planting a new landscape. For energy efficiency and safety, plant the right tree in the right place and always call 811 Sunshine One-call (it’s free!) before you dig. 811 will arrange for the free service of locating and marking underground utilities.
Did you know the right landscape plan can greatly reduce your annual energy costs? Deciduous trees planted to the south, southwest or west side of buildings can provide shade that helps reduce cooling costs. Evergreen trees planted on the north and west sides help to block winter winds and reduce heating costs.
When planning, consider the tree’s height when fully grown. Trees growing too close to lines are a safety hazard to SECO field employees and the public. Trees touching lines can cause sparks, fires, power outages and shock hazards. Never plant tall oak, pine, sycamore or palm trees near power lines.
Planning the right landscape today can avoid problems in the future, especially where power lines are concerned.
SECO Energy employees are here to fill the sleigh with toys collected for the Marine Corps Toys for Tots program. As a Marine myself, Toys for Tots is particularly special to me. Our employees have also embraced Toys for Tots because they know the organization is delivering Christmas morning happiness to children in our local communities.
Toys for Tots plays Santa for thousands of less-fortunate children. Toy donation boxes were made available in all Member Service Centers through early December for employees and members alike to donate new, unwrapped toys to this worthy cause.
The collected toys remain right here in our local communities to be distributed to local children. Hundreds of employees and members displayed their Christmas spirit by dropping a toy or two into the Toys for Tots collection box. The number of new bikes donated by our employees this year is definitely a record-setter. For thousands of children, the donated toys are the only gifts waiting for them under the Christmas tree.
I believe Charles Schulz of Peanuts fame said it best, “Christmas is doing a little something extra for someone.” Many of our employees and members do a little extra for others by contributing to Toys for Tots every year. I thank you all for your generosity and willingness to give.
From the SECO family to yours, Merry Christmas and Happy New Year!
Sincerely,
Jim Duncan
Chief Executive Officer
Meet SECO Champions Kathy and Kurt – two examples of our 400+ SECO Champion employees. Kathy and Kurt are dedicated to providing exceptional service to members, co-workers and communities.
KATHY POSSO – MEMBER SERVICES SUPERVISOR
LENGTH OF SERVICE – 4 YEARS
“We’re here for members.”
Member Services Supervisor Kathy Posso is a SECO Champion who is a friendly face assisting members in our Sumterville Member Service Center. In 2005, Kathy’s family moved to Central Florida, and she joined the SECO team in 2014. In 2017 during Hurricane Irma restoration, Kathy was especially humbled by members’ stories of devastation after the storm. Kathy’s passion is helping members. She recalls a time when a member who recently lost a spouse was grateful when she took extra time to help him read and understand the bill and complete a payment. Kathy and her husband are leaders at their church. Kathy’s family is proud that she works for SECO Energy, a cooperative that believes in putting members first and also appreciates and recognizes its employees.
KURT CAMPBELL – R&D TECHNICIAN
LENGTH OF SERVICE – 14 YEARS
“My family is proud.”
SECO Champion Kurt Campbell is an R&D Technician working throughout Sumter, Lake and Citrus Counties performing meter work to ensure accurate account billing. During Hurricane Irma restoration in 2017, Kurt worked with the warehouse team transporting supplies to crews restoring power in the field. Kurt interacts with members every day and is grateful that he was on-hand during several emergency situations. While waiting for emergency personnel, Kurt comforted a member whose husband suffered a stroke. He has also helped members with vehicle trouble. Kurt was born and raised in Sumter County and lives with his family in Coleman. Kurt says his family is glad to know that he is part of the effort to restore power to SECO members after a hurricane or major storm.
UNITED WAY
SECO Energy employees are truly blessed with a giving spirit. Our 2019 United Way Pledge Drive was an overwhelming success. Employees pledged over $66,000 to United Way – a $13,000 or 25 percent increase from last year.
The pledges will make a big difference in the lives of those in need in our service territory. SECO’s 400+ employees live in or near the counties we serve, and employees are able to choose the county where their donated dollars will benefit.
Citrus, Lake, Marion and Sumter Counties are the four counties in our service area with the highest member count. The majority of our employees live and work in these four counties as well.
United Way’s mission is to improve lives by mobilizing the caring power of communities around the world to advance the common good. Education, income and health are the United Way’s key focuses. Visit United Way online to find a local branch, register to volunteer or to donate.
Donate your extra pennies to help your fellow SECO Energy members in need or to support worthy causes right here in our service territory. Enroll in Pennies from Heaven to have your monthly bill automatically rounded up to the nearest dollar. The donated pennies provide financial assistance through the Angel Fund.
Angel Funds are used to provide bill payment assistance to members, help those in dire and unique circumstances or support other worthy causes in the counties we serve. Requests for Angel Fund assistance are administered through several local agencies by calling 2-1-1.
LENDING A HAND IN NORTH FLORIDA
On October 10, 2018, Category 4 Hurricane Michael blazed a deadly path through North Florida, Alabama, Georgia and South Carolina. Destructive and deadly, Michael left 400,000 Floridians without power for weeks.
The day after Hurricane Michael, a team of SECO employees voluntarily packed their bags, leaving their families to help our cooperative neighbors’ restoration efforts.
Initially, the module traveled to Tri-County Electric in Madison before trekking to Talquin Electric Cooperative near Tallahassee. Additional line techs and warehouse personnel joined the module, and some returned home while additional employees accompanied the group as it traveled to assist Gulf Coast Electric in Wewahitchka.
SECO is very proud of our employees’ willingness to assist our cooperative neighbors. 53 SECO employees (named below) worked an almost four-week restoration effort assisting three cooperatives restoring power to thousands.
They say money doesn’t grow on trees, but as a member, your 2018 Capital Credits retirement has sprouted and arrives in your November bill.
You, along with 200,000+ residents are members of a not-for-profit cooperative founded in 1938 as Sumter Electric Cooperative with just 500 members. Things have changed over the years. Those meager roots planted 80 years ago have thrived.
Your membership branches into ownership through energy purchases – the proverbial fertilizer of patronage capital. Ownership is defined through the annual process of allocating each member’s share of the co-op’s margins from the prior year. The annual amounts for each member who purchases electric service during the year are referred to as Capital Credit allocations.
Capital Credits are the accumulation of all prior year’s revenue after the co-op’s operating costs and expenses are paid. These credits are allocated on a pro-rata basis to each SECO Energy member’s account as Capital Credits.
During its October meeting, SECO’s Board of Trustees approved a record $5.5 million to be returned (retired) to members. Since SECO’s inception, the co-op has retired more than $63.3 million to current and former members. This year’s Capital Credits return is rooted in sound financial stewardship by SECO’s Board, the leadership team and our dedicated employees.
Each member receiving a 2018 Capital Credits retirement will see the amount on their spruced-up November billing statement listed as a line item labeled “Capital Credits Ret.” Business members with retirements over $1,000 will receive a check. If you move out of SECO territory, keep your mailing address updated so we can send future Capital Credit retirements.
Sincerely,
Jim Duncan
Chief Executive Officer
Meet two SECO Champions – Melissa and Matthew – two examples of our 400+ SECO Champion employees. Melissa and Matthew are dedicated to providing exceptional service to members, co-workers and communities.
MELISSA LACASSE – SYSTEM CONTROL COORDINATOR
LENGTH OF SERVICE – 25 YEARS
“My job is awesome.”
SECO Champion Melissa Lacasse is a System Control Coordinator at our SECO Headquarters who is responsible for monitoring the power delivery to SECO’s over 200,000 members. SECO’s System Control Coordinators work shifts around-the-clock, 365 days a year directing line technicians to service calls throughout our 2,100-square mile territory. Melissa and her family (her husband Ken is also a SECO employee) are long-time residents of Marion County. They enjoy football, boating and spearfishing. During Melissa’s 25-year SECO career, she has worked as a Member Services Representative, Meter Reader, Line Technician and a System Control Coordinator. “At SECO, we are a tight-knit group, whether at work or in the communities we serve. My family was thrilled when SECO hired me, and it is a blessing to work at SECO.”
MATTHEW DIXON – SERVICE TECHNICIAN
LENGTH OF SERVICE – 12 YEARS
“I enjoy helping people.”
SECO Champion Matthew Dixon is a Service Technician who responds to service calls and works to restore members’ power safely. Matthew’s work area covers Bushnell, Inverness, Lady Lake, The Villages and Webster. Originally from Dallas (yes, he’s a Cowboys fan), he moved to Central Florida in 1991 and joined the SECO team in 2006. Matthew, his wife, five children and 15 grandchildren attend church together where he plays bass guitar. Matthew credits his enjoyment of helping people as the reason he became a SECO Line Technician. He is prepared to respond to outage calls day or night and the appreciation he receives from members keeps him going. Watch Matthew’s video on our YouTube Channel to learn how he got the nickname “Hollywood.”
SAFE DECORATING
‘TIS THE SEASON to spread goodwill and cheer while impressing your neighbors with your Christmas creativity.
For your safety, SECO prohibits Christmas décor or other attachments on its poles or decorative lights. Never place a ladder against a SECO area light or pole – you can damage the pole or suffer an electric shock.
Please share your Christmas joy with your neighbors, but refrain from including SECO facilities in your festive design. Decorate safely this season – Merry Christmas!
HOLIDAY ENERGY EFFICIENCY
The holidays are just around the corner which means extra baking and cooking, along with holiday decorations. Don’t forget about energy efficiency while you are celebrating your families’ holiday traditions.
When baking, resist opening the oven door. Each time the door opens, the oven’s temperature can drop as much as 25 degrees which can add cooking time. Another tip – if a recipe calls for baking time over one hour – don’t waste the time and energy it takes to preheat the oven.
Most of us love bright, twinkling holiday lights – be sure to choose LEDs. These are more efficient, last longer and are safer than older incandescent lights. LEDs use less energy and produce less heat than standard incandescent lights.
Here’s to a happy, healthy, energy-efficient holiday season!
Join the SECO crew in donating a new, unwrapped toy or two for Toys for Tots at a Member Service Center in Eustis, Groveland, Inverness, Ocala or Sumterville. SECO will gather toys through the first week of December.
As a not-for-profit electric cooperative, SECO is dedicated to the communities it serves. Our employees are ever-so-generous in their support of Toys for Tots and other community endeavors for which they volunteer their personal time. Thousands of children will wake up to presents under the tree on Christmas morning thanks to our employees’ and members’ giving spirit.
SECO Energy is a company of Champions. Our employees are local people who work hard and raise families in the communities SECO serves. When you call, email or visit a SECO location with a question or a service need, the employees who respond are right here in Central Florida.
The Operations employees who come running – braving the wind, rain and lightning to restore power – are viewed as everyday superheroes when storms blow through or equipment fails. Our Champions live and work all across our service area for the quickest response time. Nights, weekends and holidays are regular business hours for these Champions who are committed to the highest quality, most reliable electric service possible.
Serving your energy needs is personal for us, so we want you to get to know our employees. Whether you run into them in the grocery store, at a ball game or restoring service after an outage, I can assure you that SECO is a company of dedicated employees and upstanding citizens committed to the members we serve.
Meet our first two SECO Energy Champions – Paul Byrd and Aaron Vaughn. Paul is a Service Technician who works in the central part of our service territory. Aaron is a Crew Supervisor who works the second shift and covers all areas of SECO’s service territory. Read more about these gentlemen on the next page, visit our website and click on the Champions banner to watch Paul and Aaron’s videos as our very first featured Champions.
Watch for next month’s SECO News, engage on our social media platforms or on SECO’s homepage as we unveil a few more SECO Energy Champions every month. Each and every SECO employee works to provide you with affordable, reliable electric service. Our employees are the brightest and best in our industry, and I hope you enjoy learning more about them.
Together, we are “StormReady.” It is our privilege to serve your family’s energy needs.
Sincerely,
Jim Duncan
Chief Executive Officer
Meet two SECO Champions – Aaron and Paul – two examples of our 400+ SECO Champion employees. Aaron and Paul are dedicated to providing exceptional service to our members, co-workers and communities.
AARON VAUGHN – TRANSMISSION & DISTRIBUTION SERVICE SUPERVISOR
LENGTH OF SERVICE – 6 YEARS
“I love my job.”
Aaron Vaughn is a SECO Champion who supervises SECO’s two-man rapid response line crews who are on-call and ready to dispatch 24 hours a day, seven days a week. Aaron and his family have lived in Central Florida for ten years, and during leisure time they enjoy local church events, fishing, gardening and raising animals in Citrus County. During storm season, SECO crews – led by supervisors like Aaron – are staged throughout our service territory so they can respond quickly when lightning takes out a transformer, a tree falls on a line or winds bring down a pole. Aaron wants members to rest assured that “SECO has crews available at all times to restore power outages whether it’s during a weekend, at midnight or a holiday – SECO is here for you.”
SECO Champion Paul Byrd is a Service Technician who is prepared to restore power any time – day or night. A lifelong resident of Lake County, Paul creates amazing works of art in his spare time, and he feels blessed to work for SECO while raising a wonderful family. In 2004, Hurricanes Charley, Frances and Jeanne blazed paths through Florida, and Paul remembers working 16-hour days for two weeks straight during each hurricane. He credits the challenge of three devastating storms as the reason he aspired to be a SECO Service Tech. Paul believes his commitment to keeping the lights on for SECO members has a positive impact on his own family and the community – recognizing teachers, firefighters and law enforcement officers who serve the needs of the community as a whole.
SECO CONTRIBUTES TO LOCAL PUBLIC EDUCATION FOUNDATIONS
SECO Energy’s 2018 back-to-school program has contributed $10,500 to local school districts in Citrus, Lake, Marion and Sumter Counties. These four counties are home to over 200,000 homes and businesses across the SECO Energy service territory.
As your local not-for-profit electric cooperative, SECO Energy believes in bolstering the communities we serve by contributing financial support to local schools, dedicated educators and students.
During the Atlantic hurricane season, September is generally the month when hurricane and tropical storm activity peaks. SECO Energy is Storm Ready and prepared for the worst. As of early August, there were only four named storms in the Atlantic. But experience teaches us to remain vigilant.
SECO’s expertly designed and well-built infrastructure is able to withstand Florida’s daily summer thunderstorms. Our Operations crews are available round-the-clock 365 days of the year to come running when rare outages occur. But when a tropical storm or hurricane heads our way during storm season, we go into ALERT mode – activating our proven emergency response plan. It’s an all hands on deck scenario – our call center, communications team and other essential personnel also shift to a round-the-clock schedule to assist members and support our field employees/contractors.
We’re ready. Are you? Take steps to develop your family’s emergency plan well in advance. Supplies sell out quickly when storms are near, so don’t be the people in Walmart fighting over the last case of bottled water. If you need help getting started with your family’s hurricane and emergency preparation, our Storm Preparation checklist is available to view on our website.
Where can you find outage information? SECO’s all-new outage reporting and communications platform StormCenter is available 24 hours a day, seven days a week.
You can access StormCenter with your smartphone or tablet. Before an outage occurs, visit our website and enroll in outage notifications. StormCenter allows you to decide how you would like SECO to communicate outage notifications and restoration updates. You can choose to receive voice messages, text messages, emails or all three – and set “do not disturb” times for your selections. If a hurricane event causes widespread outages and restoration will take days, SECO also publishes a map devoted solely to the daily restoration plan. Visit the Daily Restoration Plan on our website.
The SECO communications team is active on social media as well. “Like” the SECO Energy Facebook page and “follow” us on Twitter for outage and local weather updates. Find outage information and photos, ask questions, play trivia or enter a drawing for a chance to win bill credits or other prizes.
Read on for more preparation ”Storm Ready” instructions about generators, shelters and county emergency operations centers. It could save your life.
Sincerely,
Jim Duncan
Chief Executive Officer
MEDICALLY NECESSARY SERVICE
SECO Energy strives to provide world-class reliability to the over 200,000 homes and businesses in its service territory. Unexpected outages due to weather, vehicle accidents, equipment upgrades, trees or animal contact with lines, etc. means that SECO cannot guarantee 100 percent uninterrupted power.
If you or a loved one who is a resident on your premises needs an uninterrupted supply of electricity, please contact SECO. SECO will code your account as “critical” alerting our line technicians of a medical need in outage situations. Documentation from a physician is required to support the medical need – the required forms are available online.
Members who require medically essential equipment should take extra precautions during storm season. Have a plan in place for the possibility of lengthy outages. Consider evacuating to an area outside a storm’s probable track, purchasing and installing a generator or relocating to a designated shelter in your county.
A list of our seven counties’ Emergency Operating Centers (EOC) websites are listed below. Visit your county EOC website to sign up for county specific emergency alerts and notifications. The county EOC websites offer shelter information, hurricane preparedness tips and more.
EMERGENCY OPERATING CENTER BY COUNTY
Your counties’ Emergency Operating Center is a good source of emergency information before, during and after a major storm event. Visit your county EOC website and sign up for emergency alerts today.
Create a plan today to keep you and your family safe in the event of an emergency.
Eight times since 2014, I’ve had the pleasure of sharing the news that SECO Energy’s wholesale power costs have decreased, thus lowering your bills. This wholesale cost stability has allowed SECO to apply a Power Cost Adjustment (PCA) – aka “Hot Bucks” – as a line item on your bill. SECO’s Board of Trustees recently approved a larger PCA credit – which lowers the cost of energy. Effective September 1, this reduction marks the ninth time in four years that SECO has applied a PCA that lowered members’ bills based on wholesale power cost.
THE DOWNSIDE
While wholesale costs remain stable, costs associated with maintaining the distribution infrastructure and actual power delivery continue to rise. These are represented by a line item on your bill titled “customer charge.” Residential members are currently charged $20.00 a month. Beginning September 1, that charge will be calculated on a daily basis rather than monthly to more accurately reflect the cost of providing service based on the number of days in your billing cycle. At the new cost of 83 cents a day, the customer charge equates to $24.90 for a 30-day billing cycle. The increase is less than 18 cents a day, and is also offset by the PCA credit I mentioned earlier.
THE WHY
Following the principles of prudent financial management, SECO conducts periodic cost studies to ensure proper alignment with our rates. Per our recent cost-of-service study, there are a variety of factors leading to the shift in greater reliance on the customer charge component of our overall rate. Delivering power that is affordable, safe and reliable to more than 200,000 families and businesses in Central Florida requires a well-maintained electric infrastructure and a vegetation management program that reduces tree-related outages before, during and after storms. These programs and storm hardening activities supporting an $855 million electric system come with a hefty price tag.
Storm hardening includes our pole inspection and replacement program and equipment upgrades/replacements in aging areas. The 2018 budget for upgrading existing infrastructure and constructing new facilities to meet growing power demand reached $45 million. In addition, SECO’s annual tree trimming costs have risen from $8 million to $10 million. The investment, in turn, has paid off by reducing tree-related outages by 50 percent over the last decade.
To maintain the high standard of customer service you expect and deserve, SECO does not outsource to other countries for cheap labor. Our Member Service Centers and Call Center are staffed with local employees dedicated to top-notch service allowing for these SECO investments to be retained in local communities.
Investments in new technology such as the new outage reporting, and communications platforms (StormCenter) add to the overall costs. SECO also absorbs the expense of convenience fees for debit/credit card payments in order to facilitate easier ways to pay for our members. With more members embracing these payment types by phone or online, that portion of SECO’s cost is rising faster than the savings from reduced Member Service Center traffic.
Speaking of storms, the total costs associated with the damage and recovery from Hurricane Irma topped $27.5 million. Hundreds of out-of-state contract crews worked for nearly a week at breakneck speed to restore power to the 139,000 members – almost 70 percent of our system – who lost power as Irma came directly through our area last September. Though FEMA reimburses cooperatives for a good portion of named storm costs, the percentage fluctuates and the process is slow, leaving SECO with carrying costs of that financial burden.
THE BILL
These factors along with cost-of-service study calculations and changing market projections are clear indicators of a customer charge increase which SECO’s Board of Trustees approved. I share the Board’s opinion that the daily calculation is a more accurate recovery of the true cost of providing residential service – regardless of usage. A sample bill is provided for you to recognize these line item adjustments when you receive your bill.
Though total operating expenses increased by nearly $6 million from 2016 to 2017, I can wholeheartedly assure you that SECO is fiscally sound and healthy. We continue to operate responsibly in the interest of high-quality service. Growth continues at a manageable pace, our equity position remains in line with loan covenants and we continue to retire Capital Credits to members annually. You’ll find a testament to this financial health on our website in our 2017 Annual Report.
For more information on the Hot Bucks and Customer Charge adjustments, view our newly produced “Hot Bucks & Customer Charge” video on our YouTube channel.
I realize the news I’ve shared is mixed but assure you our responses to changing financial conditions are appropriate and necessary. Thank you for the opportunity to serve your family’s energy needs.
Sincerely,
Jim Duncan
Chief Executive Officer
SOLAR SOLUTIONS
Considering an investment in solar power generation? Do you have questions about solar generation but are finding few answers? Our Energy Services Specialists can help.
Before committing to purchase a solar system, contact SECO first. A trained Energy Services Specialist will visit your home to determine its conduciveness to solar. Our Specialist will review your historical energy consumption which can help you determine your desired solar system size, and provide an overview of SECO’s interconnection agreement, timeline and process.
SECO facilities including substations, transformers, lines, poles, meters and peak time power supply still serve solar-producing members when the sun isn’t shining… at night, on cloudy days, during Florida’s daily summer thunderstorms and on cold winter mornings before sunrise.
Additionally, solar systems don’t typically provide your home with power during an outage. Solar systems are installed with an automatic shut-off that activates during power outages. This is a safety feature to prevent a member’s system from generating energy and backfeeding energy to the grid and injuring utility workers. There is an exception to this rule – solar systems that include battery back-up or high-tech inverters may operate during a power outage.
LOG IN & WIN!
LOG IN TODAY FOR YOUR CHANCE TO WIN A $500 BILL CREDIT OR AN IPAD AIR
According to the National Hurricane Center, September is traditionally the peak month for tropical storm and hurricane activity in the Atlantic. Don’t get left in the dark! Update your contact information today for the chance to win a $500 SECO bill credit or an iPad Air.
First Chance to Win:
SMARTHUB – BILLING/PAYMENT CONTACT INFO
Earn an entry into the drawing for a $500 SECO bill credit or iPad Air by establishing an online account or login to an existing online account – called SmartHub. Once you’ve logged in, verify that SECO has your current email address and phone numbers associated with billing/payment. SmartHub is also available as an app for your smartphone or tablet. Search for SmartHub in your mobile device’s app store and follow the instructions to download.
Second Chance to Win:
STORMCENTER – OUTAGE NOTIFICATION CONTACT INFO
As an added bonus, earn a second entry in the drawing by updating your contact information associated with outage communication. From our home page, click on StormCenter and choose “Manage Notifications.” Use your account number and zip code to update preferred outage communication delivery methods – email, text and/or voice notifications.
Simply logging into these two tools enters you in the drawing twice. Do so by September 15 for a chance to win a $500 bill credit or an iPad Air. Good luck!
Did you know SECO Energy serves over 200,000 homes and businesses in seven Central Florida Counties? Our 2,100-square mile territory houses 48 substations, over 12,000 miles of overhead line and more than 138,000 poles. SECO provides service to over 53,000 area lights that brighten roadways, sidewalks and members’ yards.
The 53,000 area lights are a significant component of our system. Crews are constantly on the lookout for lights that are out or burning during the day, and SECO typically repairs an area light in about 24 hours. To provide members and others with a fast way to report area light issues, SECO developed an easy-to-use online tool. This new system is called LightFinder.
In LightFinder, each area light is represented by an icon. Working lights are indicated by a green lightbulb icon. Lights already reported for repair are shown as a red wrench icon. For 24 hours after repairs are complete, the light icon changes to an orange check mark. Member-owned lights are expressed as blue icons, and inactive lights are gray
To report an area light outage or needed repair, visit StormCenter online. Locate the LightFinder icon and proceed to the LightFinder map. In the search bar at the top of the page, input the pole number or address to locate the area light.
Click the icon representing the light you wish to report. An info panel opens on the right side of the screen. Choose the light problem type from the drop-down menu, enter comments and continue.
Once reported, you will receive an email confirmation and a follow-up notification when the light is repaired.
LightFinder is also accessible through our online billing/payment account management tool called SmartHub which is available as an app for your smartphone or mobile device. To download, search SmartHub in your smartphone or tablet’s app store and complete the installation instructions. By clicking the icons on the home page of the SmartHub app, you can report area light outages through LightFinder or report a power outage through StormCenter.
These new online tools are designed for you, our members, to save you time and to help SECO communicate with you quickly. I hope you take advantage of the tools if needed.
Sincerely,
Jim Duncan
Chief Executive Officer
Energy Efficiency – Program Into Savings
Installing a programmable Wi-Fi thermostat is a low-cost step to reduce energy costs. ENERGY STAR recommends using the programmable thermostat’s pre-programmed settings to save up to $180 a year on your electric bill. You can purchase a name-brand Wi-Fi programmable thermostat at your local hardware or big box store for under $100.
For optimum efficiency, utilize the thermostat’s pre-set energy efficiency controls. Resist adjusting the thermostat to temporarily make a room cooler or warmer. Continued adjustments will increase the amount of energy used, and will not heat or cool your home faster. If you have strip heating, manually adjusting your thermostat by more than a few degrees at a time will cause the strips to cycle on in error.
During the summer, set the temperature for 78 degrees or higher. Set at 68 or lower during winter months. Program “away” timeframes so that your HVAC does not run unnecessarily while no one is home. Keep your fan setting on “Auto” and the HVAC unit’s fan will run only as needed. If the unit requires batteries, be sure to change them once a year. Weak or dying batteries will prevent programmed settings from running correctly.
Safety Corner – Downed Line Dangers
SECO Energy inspects thousands of poles annually to ensure they are in good condition. Poles damaged by bears, woodpeckers, high winds, vehicle accidents or weakening due to age are replaced. In the event of a tornado, tropical storm or hurricane, poles may break and result in downed power lines.
Downed lines are extremely dangerous. Always assume a downed line is energized. Never touch a downed power line and stay far away. Even the ground near a downed line has the potential to be energized – which can cause severe injury or death. Call 911 or SECO to report a downed line immediately.
Warn children of the dangers of downed power lines. Children are curious by nature and may want to touch or approach downed lines. Never allow children to play near electrical equipment or climb trees encroaching overhead lines. After storms, survey your area for hazards before allowing children outside to play. A downed line may be hidden by a tree or landscaping and not easily seen.
Power lines and poles are often found near roadways and can be damaged in vehicle accidents. In 2017, SECO crews repaired or replaced poles over 70 times as a result of vehicle accidents. If you strike a utility pole, stay in your vehicle unless it is on fire. Practice extreme caution before exiting. A downed line may be present on your car or close by on the ground. Warn emergency personnel and bystanders about possible downed lines nearby.
Understand the dangers of downed power lines. Play it safe, stay away from downed lines and report immediately.
SECO Energy invests heavily in outage prevention. We spend about $10 million annually on vegetation management to reduce tree-related outages. Our storm hardening program includes diligent inspection and replacement of utility poles that won’t withstand heavy storms. We frequently upgrade the infrastructure that serves your energy needs so that you receive the most reliable service possible.
Our reliability stats are, in my view, among the very best in the nation – despite the fact that we are a Florida utility subject to a storm season that spans from June to November. We humbly recognize that even the most stringently maintained electric system sustains occasional outages for a variety of reasons such as lightning, wildlife, vehicle accidents, unexpected equipment failure, etc. With this in mind, we realized it was time to invest in new technology to give our members high-tech communications options when outages do occur. We selected technology that was smartphone and tablet friendly – because those devices continue to perform during an outage.
SECO researched a number of outage map and communications vendors before contracting with Kubra – a customer experience solutions provider with a proven reputation in the utility industry. The products we have developed using Kubra’s software allow SECO Energy members to receive outage information via email, text and voice notifications. These products launched on June 1 – just in time for the 2018 Atlantic hurricane season. I encourage you to visit our StormCenter page online to be familiar with these tools before the next storm.
The brand-new StormCenter software consists of four user-friendly platforms to communicate about outages.
If you’re a social media user, you will continue to find up-to-date outage information on Facebook and Twitter – enhanced by our new StormCenter tools. Keep in mind that these new tools are designed for outage communications only. Energy usage, billing and payment information will continue to be found in SmartHub, our online account portal.
For a full overview of SECO’s new StormCenter capabilities, view the instructional video on SECO’s Facebook page and YouTube channel.
I hope you take the time to program your communications channel preferences and that the 2018 hurricane season leaves you little reason to use them!
Founded in 1938, SECO Energy is a not-for-profit electric cooperative currently serving over 200,000 homes and businesses in Central Florida with affordable, reliable power. As a member, you depend on us during extreme heat, cold, inclement weather and especially during hurricane season.
Our newly produced “Rugged, Reliable and Ready” video on SECO’s YouTube channel highlights our gains in reliability and system improvements in the last ten years. SECO’s commitment to reliability is a key reason members have ranked SECO Energy a three-time J.D. Power award winner.
SECO is Storm Ready and prepared for the 2018 Atlantic hurricane season. Storm Ready isn’t just a catchy marketing slogan. Storm Ready begins with expertly designed and well-built infrastructure that is durable and able to withstand Florida’s daily summer thunderstorms along with the tropical storms and hurricanes that head our way.
Another component of storm readiness is our rigorous maintenance schedule. Our Operations folks investigate outages and perform infrared inspections to identify hotspots and potential equipment failures before they occur. Annually, SECO inspects thousands of poles and replaces poles that are weak or damaged, ensuring reliability and preventing outages.
After lightning, trees are the second leading cause of unexpected outages on SECO lines. To combat tree-related outages, SECO spends $10 million annually on a robust vegetation management program. Since 2008, our investment in vegetation management has reduced the number of tree-related outages by 50 percent.
Over the last decade, SECO’s Board of Trustees has approved significant investments in storm hardening and system improvement. This pays dividends for you, our member, reducing outage duration times and the frequency of power outages. Back in 2008, average power outages lasted more than two hours and were frequent occurrences. Today, outage durations are reduced to an average of 60 minutes and outage frequency has declined dramatically.
Storm Ready is also communicating with you when weather turns threatening, alerting you to system improvements in your area and keeping you apprised during planned and unexpected outages. Our Call Center and Member Service Centers are staffed with friendly, local representatives dedicated to customer satisfaction. You can report outages with the click of a mouse at SECOEnergy.com and connect with us on Facebook and Twitter to play trivia, enter bill credit drawings and find outage details.
With Atlantic hurricane season just around the corner, now is the time to prepare and win a prize. Watch the “Rugged, Reliable and Ready” video available on SECO’s YouTube channel or the link via Facebook. “Like” our Facebook page and leave a comment on the video post to share the unique steps your family takes to be Storm Ready. The top three Storm Ready ideas will win either a $300 electric bill credit, a Honeywell Wi-Fi thermostat or a NOAA weather radio.
Watch the video and share your Storm Ready ideas on our Facebook page before July 15. SECO is Storm Ready – are you?
Sincerely,
Jim Duncan
Chief Executive Officer
Storm Ready
Storm Season –June 1
SECO is launching a brand-new Storm Center platform this summer – just in time for hurricane season. The new Storm Center will feature an easy-to-use interactive outage map. Members can report outages online via their smartphones and tablets.
Along with the new interactive outage map, members can subscribe to receive proactive outage notifications. Members will be able to choose to receive notices via voice, text or email, can set “do not disturb” parameters and opt-out of notifications at any time.
Along with the new outage map and communications capabilities, members will have access to an area light outage reporting map that will help SECO stay on top of our commitment to repair lights within 48 hours.
These new Storm Center products are scheduled to launch for your use the first week of June – watch for more details.
Surge MitiGator ™
Do you want to take the bite out of surges that can come through power lines and into your home through the meter? Take Surgeo’s advice – enroll today in our Surge MitiGator™ program.
For a limited-time, members who enroll in SECO’s Surge MitiGator™ program online enjoy the benefit of free installation. If you’ve been contemplating surge protection, now is a great time to take advantage of this special offer and give yourself peace of mind knowing your large appliances are protected from damaging spikes and surges.
Our proven, cutting-edge technology, made in the USA, is designed to protect your major appliances including your washer, dryer, stove, refrigerator, freezer, garbage disposal and air conditioner. The Surge MitiGator™ has a great warranty and a beastly reputation of superior product performance.
The Surge MitiGator™ is available for less than 20 cents a day at a lease rate of $5.95 per month, plus tax, conveniently added to your electric bill. Purchase prices range from $349.00 – $399.00 depending on your service size.
Enroll in SECO’s Surge MitiGator™ program today. FREE* installation is available exclusively to members who enroll online for a LIMITED-TIME only. Valid through June 30, 2018.
*Free installation, a $25.00 value, is available to members with standard (200-amp) residential service for a limited-time only with online enrollment only. For SECO members with services greater than 200-amps a reduced installation fee of $75.00 will apply. Surge MitiGator™ FAQs and warranty information are available online.
