SECO News, February 2021

Duncan’s Digest – Go Green and Win: Paperless Billing and Bank Draft

SECO Energy is a not-for-profit electric cooperative whose purpose is to provide exceptional service to our members, co-workers and communities. We are a unique business that promotes less use of our product rather than more – we’re your partner in saving energy and money.

Throughout the cooperative, we look for ways to reduce spending and waste while providing exceptional customer service to our 210,000+ members. We are adapting as technology changes as well. Surveys show that members want convenient billing and payment options (along with low rates and reliable service). Environmentally conscious members want to reduce paper waste and enjoy leisure time instead of writing checks and driving to the post office to buy stamps. Safety-minded folks don’t want the worry over the potential lack of security of mailing a paper check that contains an account number, routing number, address and signature. Mailbox thieves and porch pirates remain a threat despite the fact that they’re captured on video doorbells every day!

Currently, over 100,000 SECO accounts are enrolled in in our online account platform called SmartHub and nearly 50,000 of those are enrolled in eBill and have opted out of paper billing statements altogether. Members can view, manage and pay their bills through SmartHub. Enrolling in bank draft is another convenient way for members to pay bills directly from their bank account. SmartHub messenger provides advanced notification of amount due and draft date.

Paperless billing, bank draft and SmartHub account enrollments are green options that save money for the cooperative, too, and help us keep rates low. Per surveys, members who receive eBill are more satisfied with the email’s promptness and prefer it over waiting for the paper bill to print and mail.

Throughout 2021, members who partner with SECO to help reduce billing costs and paper waste will be eligible for a monthly drawing. Each month, three prizes will be awarded to lucky winners drawn from those enrolled in these billing options. Prizes include a $200 bill credit, a NEST thermostat and an Amazon Echo Dot with Alexa.

There are three criteria your account must meet to qualify for the monthly incentive:

Account is registered through SmartHub

Account is opted out of paper billing statements

Account is enrolled in automatic bank draft

If you have more than one account that meets these criteria, each account is eligible to be drawn as a monthly winner.

These enrollment options are available through SmartHub. SmartHub is also available as an app on your smartphone or tablet. Members who aren’t as tech savvy or do not have a smartphone or tablet can reach out to Member Services by phone for enrollment assistance. Read more about SmartHub’s features on page 4.

We’ll publish the winners’ names in our Winners’ Circle in the upcoming SECO News editions.

SECO’s five Member Service Centers are equipped with debit/credit card processing machines for walk-in transactions. These will help us begin to phase out our existing kiosks. These third-party kiosks are under-utilized, under perform and are no longer cost effective.

All of these incentives and changes are part of keeping costs low and using technology that offers you convenience and security. Thank you for considering new options.

Sincerely,

Jim Duncan

Chief Executive Officer

Advice from The Old Farmer’s Almanac

Happy Valentine’s Day! Celebrate your sweetheart all month long with these helpful ideas. Do you enjoy camping? The Old Farmer’s Almanac recommends planning your honey’s camping trip on either February 6 or 7. If you like warmer weather, wait until March 5 or 6. Are you planning a trip with someone special? The best days to schedule a trip for pleasure are February 24 – 26 or March 24 and 25. Getting married? The best days ahead for a wedding are February 1 or 2 or March 1, 2, 28, or 29. Make your love happy by tackling your honey-do list. The best day to start a project is February 12 or March 14.

Less Coins; Big Change: Pennies from Heaven

Starting February 1, our Member Service Centers ask members to help make a difference in local communities. As the coin shortage continues, Service Centers are no longer stocking coins to make change on a cash bill payment. We ask members who visit a Service Center and pay in cash to donate their spare change to SECO Energy’s Pennies from Heaven program.

Less coins in your pocket will create big change in the communities we serve. Last year, an unprecedented number of members reached out to United Way and other local service agencies for help. SECO’s Pennies from Heaven program responded by providing thousands of dollars for bill payment assistance and dollars to local food banks in our area.

Why wait to visit a Member Service Center to donate your spare change? Enroll in Pennies from Heaven today, and SECO will round up your monthly billing amount to the nearest dollar (no matter how you choose to pay your bill). The average donation is small, only about $6 per year, but your small change equals big help for local families. You can enroll online or click on the homepage banner.

To all the members who are current Pennies from Heaven enrollees or who have made a one-time donation, thank you from the bottom of our hearts. Our CEO Jim Duncan supports the program, as do many SECO employees.

Thank you for your generosity!

EV Charger Winner

Mary Maloney from Clermont is the January winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Learn more about the benefits of electric vehicle ownership on our EV website pages. You’ll find an EV savings calculator, information about CO2 reduction, an EV and PHEV model finder and a nationwide charger-finder map. Visit our Electric Vehicles page for more details.

Watch SECO News for next month’s charger winner.

Account Access 24/7 with SmartHub

SmartHub is SECO Energy’s 24/7 account access and management platform. SmartHub is available as a user-friendly app for your smartphone or tablet or on your desktop computer or laptop. A SmartHub account registration is a criterion for winning the monthly incentive announced in this month’s Duncan’s Digest on page 1.

PENNIES FROM HEAVEN: Enroll in SECO’s Pennies from Heaven program.

PREVIOUS STATEMENTS: Examine past consumption history and view previous billing statements.

NO WAITING TIME: View monthly billing statements faster (usually less than two business days) of meter reading and bill calculation.

UPDATE INFORMATION: You can change your mailing address (hi there, Snowbirds), add a new email address or update your phone number.

PAYMENT ARRANGEMENT*: Request a payment arrangement 24/7.

SOCIAL MEDIA: Click on the Facebook or Twitter icons for direct access to SECO’s social media feeds.

PAY YOUR MONTHLY BILL: SmartHub accepts debit/credit card or electronic – without the added expense of a convenience fee.

ACCESS STORMCENTER: Report outages 24/7, enroll in outage communications via email, text or voice and check the status of a current outage.

SET IT AND FORGET IT: Enroll in monthly bank draft from a checking or savings account of your choice.

GO GREEN: Suppress paper bills and reduce waste by receiving your statement via email. View the bottom of your eBill for a link to the current edition of SECO News.

New SmartHub Features:

PAY IN ADVANCE: Going out of town and need to schedule a payment? You can schedule a one-time advance payment in the amount you choose (up to $600) through SmartHub.

CLOSED ACCOUNT ACCESS: We’ve opened up SmartHub access for members who have closed/inactive accounts. View and pay a final bill or gain access to prior account history.

PAYMENT NOTIFICATIONS: Members who pay via SmartHub will now receive an immediate payment confirmation via email or text based on your SmartHub notification preference.

All these features are available for members with registered SmartHub accounts. Register your account at SmartHub today. Download the app on the Apple App Store or get it on Google Play.

*SmartHub can schedule payment arrangements for eligible accounts only.

SmartHub Word Search

24/7 account access is available through our SmartHub online account manager. Have fun with our SmartHub word search and enroll your account today.

Surgeo Loves Pets

February is the month of love, and Surgeo is asking for your help to aid domestic animal shelters and wildlife animal rescue organizations. Beginning February 1, for each new Surge MitiGator enrollment, SECO Energy will donate $5 to a local pet shelter that you designate in one of the four major counties we serve.

The Surge MitiGator takes the bite out of damaging surges and spikes caused by lightning, vehicles crashing into SECO poles, small animals, birds or fallen trees. Power surges can damage or destroy household appliances and sensitive electronics such as televisions, computers, stereo equipment and more.

SECO’s meter-based surge arrester helps prevent unnecessary financial loss by reducing surges BEFORE they enter your home through the meter. The Surge MitiGator has a beastly 15-year warranty and is designed to protect your home’s large-motor appliances.

You can lease the MitiGator for only $5.95 plus tax per month plus a $25 installation fee. The purchase price ranges from $349 to $399, with installation included.

SECO’s Surgeo loves pets. Help him share the love by enrolling in SECO Energy’s Surge MitiGator to donate $5 to the pet shelter of your choice. To enroll, visit our Surge MitiGator page and click on the enroll icon to fill out the webform and choose which pet shelter will receive a $5 donation on your behalf from SECO. SURGEO THANKS YOU!

Winners’ Circle

Have you engaged with our virtual assistant Electra who can answer thousands of calls without missing a beat? In December SECO News, we announced a new contest for members who ask Electra for assistance instead of waiting to speak with a representative. Each week, we’ll draw one winner who will receive a $25 gift card.

December’s winners are:

Bruce Cramer from The Villages

William Davner from Ocala

Brenda Jones from Ocala

Judith Pastula from Clermont

Josh Sittig from Bushnell

Read Winners’ Circle next month for more winners. Congratulations, winners!

SECO Energy Celebrates 14 Years of Tree Line USA Recognition

We are celebrating 14 years of being recognized as a Tree Line USA utility by the Arbor Day Foundation. Tree Line USA recognizes public and private utilities who take part in activities that protect and enhance America’s urban forests.

The Arbor Day Foundation inspires people to plant, nurture and celebrate trees. There are five program standards that SECO Energy achieved to be recognized as a Tree Line USA utility. Utilities must follow industry standards for quality tree care; provide annual worker training in best tree care practices; sponsor a tree planting and education program; maintain a tree-based energy conservation program; and participate in an Arbor Day celebration.

Trees offer many benefits. Did you know that trees can save energy? According to the Arbor Day Foundation, trees that shade structures and block winds can help reduce your heating and cooling costs by as much as 35%.

Plant deciduous trees to the south, southwest or west side of buildings to provide shade from the summer sun and reduce cooling costs. Florida elm and hophornbeam are native trees that flourish in Central Florida. Plant trees to shade driveways, sidewalks, patios and air conditioning units.

Evergreen trees and shrubs planted on the north and west sides of buildings block winter winds and reduce heating costs. Plantings around the foundation can also help insulate against cold weather.

To learn more about how trees can reduce yearly energy costs, visit our Right Tree, Right Place page.

Read the full February 2021 SECO News online.

SECO News, November 2020

Duncan’s Digest – Capital Credits – Co-op Membership Pays $6.1 Million

Last month I announced a higher member-favorable Power Cost Adjustment (PCA) or “Hot Bucks” credit. This month, I have more good financial news. During the September Trustees’ Meeting, your Board approved a record-high Capital Credit retirement of $6.1 million to current and former members. Look for your Capital Credit retirement on your November bill.

The concept of Capital Credits is unique to not-for-profit, cooperatively structured businesses. You and your fellow 210,000+ cooperative members own a portion of SECO Energy’s equity. Your energy purchases build patronage capital. Ownership is defined through the annual process of allocating each member’s share of the co-op’s margins from the prior year. Individual Capital Credit allocations represent the percentage of the yearly amount of electric service purchased by each member.

Capital Credits are the accumulation of all prior years’ revenues after the co-op’s operating costs and expenses are paid. These credits are allocated on a pro-rata basis to each SECO member’s account as Capital Credits. Annually, SECO examines the cooperative’s financial position and makes a recommendation to the Board of Trustees on the “retirement” of Capital Credits. This year’s $6.1 million retirement means SECO is returning a portion of the cooperative’s equity to current and former members.

Current members will see the retirement amount on the November billing statement as a line item labeled “Capital Credit Ret.” All active commercial members with retirements over $600 will receive a check. Former members who receive a retirement over $10 will receive a check as long as they’ve kept SECO advised of an updated mailing address. If you move out of SECO’s service area, keep your mailing address updated so we can send future Capital Credit retirements your way.

For many, the COVID-19 pandemic and economic uncertainty of 2020 have been stressful. I am pleased that our members will receive a tangible benefit of the not-for-profit cooperative business model with a $6.1 million Capital Credit retirement this year. Since we energized the first few hundred members’ services in 1938 as Sumter Electric Cooperative, Inc. to now doing business as SECO Energy, we have retired $72.9 million to current and former members.

It is our privilege to be your electric provider.

Sincerely,

Jim Duncan

Chief Executive Officer

Duncan’s Digest Extra – Prepaid Meter Upgrade Serves as AMI Pilot Project

You’re hearing from me twice this month due to important news that will affect the 6,300 members currently enrolled in the SECO Energy MyWay PrePay program.

Currently, the prepaid program uses an electric meter with an older cellular data communications system to send automated daily meter readings back to SECO. Members enrolled in the prepaid program can log in to their online accounts/apps to view their daily energy use and to use a flexible “pay-as-you-go” approach to their energy use.

Unfortunately, the cellular communications infrastructure currently used in these meters is becoming outdated with the advent of LTE and 5G. The meters and backbone system must be updated to remain operational as a prepaid program before year-end 2020. At the same time, this equipment upgrade allows SECO to fulfill a secondary purpose as a pilot project for a potential future AMI (Advanced Metering Infrastructure) system. Lastly, it allows SECO to offer a future time-of-use (TOU) rate to members with electric vehicles to save money by charging in lower-cost off-peak periods.

We have partnered with Honeywell to replace the existing and soon-to-be outdated prepaid meters with a device that offers more advanced utility-based capabilities. Recently, Honeywell joined forces with Verizon to bring AMI meters to utilities using 4G/5G Long Term Evolution (LTE) cellular data. The new AMI meters use two-way communication protocol between the utility database and the meter using the same data communications infrastructure used in your cell phones.

In November and December, SECO-contracted technicians will replace old prepaid meters with new Honeywell AMI meters that use Verizon cellular communications technology. Bringing an AMI program into our service area with its mix of rural, suburban and metropolitan areas will be a technical challenge. This pilot project using Honeywell’s meter and Verizon’s latest cellular technology may well prove to be the answer to our members’ needs.

Immediately upon installation at our prepaid account locations, the new Honeywell AMI meters will supply daily usage readings through two-way communication protocol. In the future when the Meter Data Management system is integrated with SECO’s online account platform, Smart Hub, members with the Honeywell meters will be able to see 15-minute interval usage data – to have an even closer look into their energy use habits.

AMI systems save significant labor dollars for many utilities. The new Honeywell meter also offers SECO the ability to detect outages, troubleshoot and reconnect/disconnect service remotely – which means improved efficiency for SECO and faster service for members who need to transfer service in a move, disconnect service or establish brand new service with SECO.

We have high hopes for the success of this pilot project and will review results with SECO’s Board of Trustees. If the system is successful, the Board may decide to move forward with systemwide AMI deployment in the future after evaluating a full business case. This will pave the way for all of our members to benefit from a more advanced look at their energy usage behavior and the ability to embrace energy efficiency measures if they so choose.

AMI FAQ

WHO WILL INSTALL THE AMI METER?

A SECO-contracted meter technician will install the new AMI meter and remove the old one. All SECO contractors carry company ID, and their trucks are clearly marked with a SECO Energy Authorized Contractor decal.

WILL MY SERVICE BE INTERRUPTED WHILE THE METER IS REPLACED?

Yes, but just briefly. You will experience a brief interruption of a few minutes while the meter is exchanged. Technicians will courtesy knock before performing the meter exchange and will leave a door hanger as well. You do not need to be home for the meter exchange.

WILL THE METER’S CELLULAR TRANSMISSION AFFECT OTHER DEVICES IN MY HOME?

No. The cellular data of other devices in your home will not be affected or interrupted.

IS THE HONEYWELL METER SAFE?

Yes. The Honeywell meter uses an industry standard cellular communications system, just like your cell phone. The components of the meter and communication module are UL (Underwriter Laboratories) certified.

WHAT ARE SOME OF THE ENHANCED CAPABILITIES OF AMI METERS?

A fully-developed AMI system allows members to review their energy usage in almost real-time. SECO can transfer, reconnect/disconnect, and troubleshoot the service remotely. When an AMI system is deployed for all members, you can choose your billing date, set usage threshold alerts, have access to money-saving dynamic rates and much more.

I AM A MYWAY PREPAY MEMBER WHO WOULD LIKE TO OPT-OUT OF RECEIVING AN AMI METER. WHAT CAN I DO?

Without an AMI capable meter, the prepaid program cannot function properly. At this time, MyWay PrePay members can choose to unenroll from the prepaid program by requesting to change their account type to a postpaid, traditionally billed account if they would like to opt-out. Members can visit Contact Us, call or email Customer Service to opt out.

NOTE: Postpaid accounts are subject to a security deposit. SECO will complete an Equifax Utility Score Check upon request to change a prepaid account to a postpaid, traditionally billed account.

Toys for Tots

Once again, SECO Energy employees are spreading Christmas cheer by taking part in our annual corporate Marine Corps Reserve Toys for Tots drive. We’ve had friendly competition between employees and departments in years past to collect the most bicycles and other donated toys. SECO Energy’s Pennies from Heaven program has pledged $5,000 this year to complement employees’ Toys for Tots donations.

Retired Marines and other volunteers operate Toys for Tots. Volunteers pick up donations and distribute the toys to children in need. All donated toys stay local and are distributed in the area they were donated. We foresee a great need for children’s toys this year as many local families were affected by the COVID-19 shutdown.

Members can take part, as well. Join SECO in spreading Christmas joy by donating a new unwrapped toy for our annual Toys for Tots drive. Our five Member Service Centers in Eustis, Groveland, Inverness, Ocala or Sumterville serve as public drop-off locations from November 2 to December 7.

SECO Energy’s Pennies from Heaven program rounds up members’ bills to the nearest dollar and uses the extra pennies to help members who need bill payment assistance or donations for local charitable causes such as Toys for Tots. If you would like to join your fellow cooperative members in making a difference in our communities one penny at a time, visit Pennies from Heaven to enroll in the program. Thank you in advance for your generosity.

Members who would like to register to receive toys donated through Toys for Tots can Request a Toy on their website.

EV Charger Winner!

Justin Allender from Clermont is the October winner of a SECO Energy branded JuiceBox Pro 40 EV Level 2 charger. We’re giving one charger away each month while supplies last. To enter, text “EV” to (352) 320-4500 for a link to enter. Or click on the EV Charger Giveaway homepage banner.

Watch SECO News for next month’s charger winner.

Toys for Tots Word Search

Get into the holiday spirit by completing our Toys for Tots Word Search. Donate a new, unwrapped toy for Toys for Tots at one of our Member Service Centers from November 2 to December 7.

Safety Corner Decorating Safely

Do you live in a neighborhood with area light posts/poles? Please refrain from using these to display your holiday decorations. For safety reasons, SECO does not allow members or homeowners’ associations to use our poles for decorating purposes. Light poles and posts are not made for or rated for the added weight of decorations, signs or banners.

We also prohibit members from adding decorations, signs, advertisements, banners or sports equipment to SECO poles. Nailing, stapling or tacking items to poles degrades their structural integrity. Sharp protrusions can also injure or puncture a SECO employee or contractor or damage their protective equipment such as gloves and sleeves. The pole’s ground wire can also be damaged. More important, we don’t want our members to be injured while hanging lights or decorations from a pole not meant to support the weight of the décor or ladder leaned against it.

Learn more about our Keep It Clear – We Work Here safe clearance requirements around poles, meters, transformers and secondary enclosures.

Advice from The Old Farmer’s Almanac & USDA Weather Stats

SECO Energy’s service territory falls into the Department of Agriculture’s “Zone 9” for plant hardiness. Zones are determined by the average annual extreme temperature over the last 30 years in the area. Zone 9’s extreme minimum temps range from 20-30 degrees Fahrenheit – which is quite warm compared to the rest of the nation. Visit the USDA.gov website to learn more about plant hardiness zones.

Plant bulbs this fall for beautiful blooms in the spring. For a winter flower garden, The Old Farmer’s Almanac recommends planting grape hyacinth or winter aconite. Create spring blooms by planting bluebells, daffodils, fritillary, bearded or Siberian iris, ornamental onion and spring starflowers. These bulb varieties like well-drained soil and full sun – perfect for Florida!

Energy-Efficiency Extra Scheduled an HVAC Tune-Up

Fall is officially here, and cooler temperatures have arrived in Central Florida. Before the winter chill sets in, schedule an HVAC tune-up with a licensed technician. HVAC units that receive regular service function more efficiently and use less energy to heat (or cool) your home.

Preventative maintenance will extend the life of your HVAC unit and help you avoid an unexpected, costly repair bill. Set a calendar reminder to change your unit’s air filter monthly or follow the manufacturer’s suggested filter change schedule.

For more energy-efficiency tools, visit our Energy Efficiency page. Our Home Energy Assessment is an online energy audit that provides energy-efficiency advice tailored to your home’s features and lifestyle. The Energy Estimator calculates the amount of energy used and associated costs for the electronics, appliances and just about anything that uses electricity in your home. Submit with an email address to receive low-cost energy-efficiency tips specific to your home.

Read the full November 2020 SECO News online.

SECO News, September 2019

Welcome to our new Hurricane Handbook. Named storms can cause extended outages even for a system like SECO’s that is well built, constructed and maintained. To prepare for the worst, review our people/pets preparation checklists, outage notification enrollment instructions, Florida Special Needs Registry details, restoration priorities, damage assessment warnings and lessons on hunkering down. Learn about generator safety by to watch our newest video. For the chance to win an 8,000 watt Briggs Stratton portable generator, click on the website’s home page banner to register at SmartHub (SECO’s online account platform) by October 15. All members with SmartHub accounts as of October 15 will be entered in the drawing.

Sincerely,

Jim Duncan

Chief Executive Officer

HURRICANE STRENGTH STATS

The Saffir–Simpson wind scale classifies hurricanes that exceed the intensities of tropical depressions and tropical storms into five categories distinguished by the intensities of sustained winds.

CAT 1 74 to 95 mph
CAT 2 96 to 110 mph
CAT 3 111 to 129 mph (major)
CAT 4 130 to 156 mph (major)
CAT 5 157 mph or higher (major)

Even tropical storms can cause significant damage and flooding. Most storm casualties are from drowning and not wind. Always heed weather warnings, evacuate as instructed and don’t drive into high water. Keep your family safe.

DISCONNECTING IN ADVANCE: MYTH OR FACT

Many years ago, it was a common practice for utilities to completely de-energize their electric systems ahead of a storm in an effort to proactively prevent damage during the storm. SECO Energy does not employ this practice.

RESTORATION PRIORITY – WHO’S FIRST?

SECO Energy provides world-class reliability to 200,000+ homes and businesses. Outages due to weather, vehicle accidents, equipment issues, animal or tree contact with lines result in utilities being unable to guarantee 100 percent uninterrupted electric service.

During emergency restoration with widespread damage, SECO Energy’s first responsibilities are shelters, hospitals, schools and government agencies like emergency ops centers, fire stations and law enforcement facilities. SECO’s next priority is large commercial accounts providing food, water and damage-recovery supplies. Feeders with the largest number of members served are next. Our goal is to restore service to the highest volume of members as quickly as possible.

FLORIDA’S SPECIAL NEEDS REGISTRY

Register with the Florida Division of Emergency Management at floridadisaster.org before a storm hits to receive county specific lifesaving information. If an evacuation or emergency is declared, you will receive important options from local emergency management by signing up with your county’s emergency alert notifications (Alert Citrus, Alert Hernando, Alert Marion, Alert Levy, Alert Lake, Alert Sumter, Alert Pasco). Visit your county’s Emergency Operations online to sign up for the alerts you would like to receive.

MEMBERS USING MEDICAL EQUIPMENT

Residential members’ accounts coded as having medically necessary service are not the first priority after a storm with widespread damage. These members should prepare before storm season and anticipate the possibility of extended outages that could last for days. If you are dependent on electric-powered medical equipment, register with your county emergency management center’s Special Needs Registry. Most important, purchase a generator for use during power outages.

OUTAGE NOTIFICATION PREFERENCES

Visit us online and click StormCenter at the top right. Scroll down and select “Manage Notifications.” Log in with your account number or phone number. View and update your preferences for email, text or voice notifications. Set do not disturb parameters.

ADD STORMCENTER APP TO MOBILE DEVICE HOME SCREEN

On our website, click StormCenter. Select the Outage Map tile. Tap the Share Arrow. Select “Add to Home Screen” from options.

BOOKMARK DAILY RESTORATION PLAN MAP

SECO utilizes this interactive map when the Emergency Response Plan is activated. This map is different from the StormCenter outage map. The Restoration Plan Map displays the areas where crews are working each day and helps you know when you can reasonably expect service restoration. Access this map from the website home page banner during emergencies.

SUPPLY STOCK UP – SEVEN DAYS

Turn your refrigerator and freezer to the coldest settings. Only open refrigerator and freezer doors when necessary. Move freezable foods into the freezer. A refrigerator will keep food cold for about four hours after a power outage; a full freezer will keep food frozen for about 48 hours. Move your emergency supplies into a secure room with no windows or fireplaces.

HUNKER DOWN – STAY INFORMED

During the storm, remain indoors and prepare to wait out the weather safely. Stay informed with a battery-powered weather radio. Be ready to re-locate your family and pets to a secure location in your home with no windows or fireplaces. Break out the family board games and preserve your phone’s battery power.

NO RESTORATION IN WINDS ABOVE 35 MPH

SECO Energy invests heavily in an aggressive vegetation management program to keep our overhead lines clear. Still, severe storms with high winds create tree-related outages. Once sustained wind speeds reach 35 mph, it is not safe to use bucket trucks or perform restoration. When wind speeds have fallen below 35 mph, SECO deploys employees and mutual aid to begin restoration efforts.

TORNADOES – WATCH VS WARNING

Tornadoes are vertical funnels of rapidly spinning air often referred to as nature’s most violent storm. Winds can reach speeds of 300 mph. Tornadoes are commonly associated with severe thunderstorms. It is extremely likely that during a hurricane you may experience a tornado.

TORNADO WATCH: Tornadoes are possible in/near the watch area. Check supplies and your safe room. Be ready to act fast if a warning is issued or you suspect a tornado is approaching.

TORNADO WARNING: A tornado has been sighted or indicated by weather radar. There is imminent danger to life and property. Go immediately to your safe room, interior room or hallway. Avoid windows.

IF YOU EXPERIENCE A TORNADO, stay clear of downed power lines and damaged buildings. Treat downed lines as if they are energized.

HIGH VOLTAGE TRANSMISSION LINES: These supply power to SECO’s 48 substations which serve 200,000+ homes and businesses. If a storm damages a transmission line, substations also lose power. Much of the transmission serving SECO’s substations is owned/operated by Duke Energy. If Duke’s lines are down, SECO Energy cannot restore power to our members until these lines are repaired.

DISTRIBUTION SUBSTATION: A substation serves thousands of members. Our line crews inspect substations to determine if problems stem from transmission lines feeding into the substation, the substation itself, or if problems exist further down the feeders and lateral lines.

FEEDER DISTRIBUTION LINES: When problems cannot be isolated at a substation, distribution lines are inspected. These larger lines originate from substations and distribute power to large groups of members in our service area.

LATERAL DISTRIBUTION LINES: These smaller lines deliver power to transformers, either mounted on poles or placed on pads for underground service and deliver power to smaller groups of members in less densely populated areas.

SERVICE LINES: The service line is the line between a transformer and your residence or business.

STATIONARY GENERATOR: A permanently affixed generator installed by a licensed technician with an approved disconnect and transfer switch that isolates your home’s circuits from SECO Energy and eliminates the risk of backfeeding on utility lines.

PORTABLE GENERATOR: A common type of generator that does not require a licensed technician to install. Use extension cords to plug certain appliances into the outlets on the generator. Never operate indoors.

More lifesaving information on generator safety can be found on our website. Click on the generator banner for a chance to win a new 8,000 watt Briggs Stratton portable generator. Enter by October 15.

RETURNING HOME-ASSESS DAMAGE

If your home or business is damaged and it is safe, turn off your main breaker to prevent fires. If appliances are wet, turn off each appliance’s main breaker. Once you’ve turned the breaker off, unplug the wet appliance.

If fuses blow when your power is restored, turn off the breakers and contact a licensed electrician. Always call an electrician or an appliance repair service if in doubt.

DEBRIS CLEANUP

Once the storm has passed, ensure that you and your home are safe while power is being restored. Do not make piles that interfere with utility trucks. Keep piles away from power lines, transformers and downed lines for safety and speedy restoration. Call your county’s emergency operations center if public roadway debris prevents utility and emergency vehicle access.

• Move over a lane for law enforcement, emergency, sanitation, utility vehicles and tow trucks.
• If you can’t move over, slow to 20 mph less than the posted speed limit.
• If the posted speed limit is 20 mph or less, slow down to 5 mph.

#MoveOverFL

Read the full September 2019 SECO News online.

SECO Energy Preparing for Out-Of-State Crew Arrivals Next Week

SECO Energy is StormReady and preparing for Hurricane Dorian’s effects on its service area next week. Line and tree crews from out of state begin arriving Monday and throughout the remainder of the week as needed to assist with restoration efforts.

Hurricane Dorian has strengthened to a CAT 5 hurricane and is moving west at 8 mph with maximum sustained winds of 160 mph. A slower westward motion should occur over the next days or two, followed by a gradual turn toward the northwest. Dorian should move closer to Florida’s east coast late Monday through Tuesday night. Currently, the eye is predicted to stay about 110 miles off the Treasure Coast.

For SECO Energy members, the current forecast means that the service territory will begin experiencing 30-35 mph sustained winds and 55 mph gusts starting Tuesday morning through Tuesday night. These conditions will undoubtedly result in outages. Trees will fall in already heavily saturated areas – bringing down lines and toppling poles. SECO has planned in advance for the storm. Crews from out of state begin arriving Monday and throughout the remainder of the week as needed from Alabama, New Jersey, Texas, Rhode Island, New York and Pennsylvania.

CEO Jim Duncan stated, “Hurricane Dorian’s track has been unpredictable, and the latest forecast may offer members a false sense of security. SECO’s service territory and Central Florida remain in the cone which puts us at risk of tropical-storm force winds and heavy rain. We are StormReady and caution members to remain on guard for this storm.”

SECO Energy’s Hurricane Handbook is available on SECOEnergy.com by clicking on the homepage banner. The Hurricane Handbook offers members tips for preparing before, during and after a storm. The cooperative has included tips on generator safety, downed power line safety, electric system 101, Florida’s Move Over Law and more.

StormCenter is SECO Energy’s outage and communications platform for members to report outages, check the status of an existing outage and enroll in outage communications and alerts via email, text, voice or all three. Visit StormCenter today and bookmark on your smartphone or tablet to report outages quickly and easily. Once the hurricane has passed SECO’s area later next week, members should use our Daily Restoration Plan Map to identify if crews are working in their area that day. Visit SECOEnergy.com and click on the homepage banner to access the map.

Stay up to date on weather affecting SECO Energy’s service area, the latest news releases and cooperative updates by “liking” SECO’s Facebook page and “follow” @SECOEnergy on Twitter.

SECO Supports STEM-Focused Fifth Annual Youth Energy Academy

On June 20 and 21, SECO Energy along with Duke Energy and Ocala Electric Utilities partnered to bring the Fifth Annual Youth Energy Academy to Marion County teens. Industry experts created an environment for students to explore and discover careers in the energy industry. The event was held at the College of Central Florida’s Hampton Center and Ocala Electric Services.

According to the U.S. Department of Labor, more than 40 percent of the current workforce in the electric and natural gas utilities will retire within five years. The average age of energy industry employees is over 50. Marion County Schools, the CEP, SECO Energy, Ocala Electric Utilities, Duke Energy and Clay Electric realizing the need for future energy industry employees assisted in forming the Power Generation Academy (PGA) at Dunnellon High School. PGA Instructor Don Slocum dropped by the Youth Energy Academy to provide the students’ enrollment and program information.

Employees from SECO, Duke and Ocala Electric volunteered countless hours teaching, presenting and sharing their knowledge and experience with this year’s Youth Energy Academy students. Representatives from Siemens, College of Central Florida, Boys & Girls Club, CLM CareerSource, Lockheed Martin, Cheney Brothers and the three electric utility providers worked together to make this event an education success for attendees.

At this year’s two-day event, students gained essential knowledge related to the array of jobs, careers and occupational requirements in the energy field. Student activities covered a variety of subjects such as how electricity travels from the generation plant to homes demonstrated by Duke Energy’s Engineer Derick Farfan, and a live demonstration by Duke Energy’s Ronnie Bailey of restoring power during an outage. Students learned the difference between soft and hard skills via a presentation from Heaven Colon, CLM CareerSource, and delved into high-skill, high-wage careers in science, technology, engineering, and math (STEM) by taking a closer look at robotics. Students also met Forest High School EMIT program students – EMIT stands for Engineering and Manufacturing Institute of Technology.

The students were mesmerized by the Tesla Model 3 electric vehicle (EV) driven to the Academy by a Southern Alliance of Clean Energy (SACE) representative. A surprise visit from NFL Steelers draft pick Ulysees Gilbert III, his brother Uriah Gilbert who plays for Bethune Cookman University, and a previous youth energy academy student, Maurice Gilbert, who is currently a student at Florida A&M University provided the teens with substantial life coaching skills and drove home the importance of time management skills. The Gilberts reminded the participants that attending the Academy is a valuable investment in themselves.

On day two, attendees toured the City of Ocala electric utility operation center and water treatment plant. Utility Director Mike Poucher demonstrated the effects of texting while driving through a presentation of car accidents that involve utility poles and how to exit a vehicle safely after an accident. Participants also rode in bucket trucks and learned about Ocala’s fiber-optic internet system. Finally, participants learned about drones and how they are used in the energy industry.

As a supporter of STEM-based projects, SECO was an event sponsor and also provided funding for transportation expenses to the Boys and Girls Club that bussed the students for their exploration tours. SECO Energy CEO Jim Duncan stated, “The Youth Academy aligns with two key cooperative principles – Education, Training and Information and Concern for Community. The energy field offers a multitude of diverse careers just waiting for talented candidates to apply. Participating in youth education programs gives SECO a hand in crafting its future workforce and offers local, talented youngsters employment opportunities close to home and family.”

The Florida Chapter of the American Association of Blacks in Energy (AABE) incorporated a Youth Energy Academy model focused on, but not limited to, minority students in St. Petersburg, Jacksonville, Orlando, and Ocala. “Each year, we gain the interest of our emerging workforce by proving new career paths and sessions to let students know what the energy industry offers and how they can create career paths of their own. In 2012, we established Youth Energy Academy programs in the Northeast and Central regions of the AABE Florida Chapter with the intent of beginning programs in the Southeast and Northwest regions in 2020. We won’t be able to solve the energy industry workforce shortage overnight, but since inception, more than 1,500 students have been exposed to the energy industry through the Youth Energy Academy,” stated Kathy Judkins, AABE Florida Chapter President. The AABE Florida Chapter is led by members from seven Florida energy providers, as well as several entrepreneurs and business partners.

Learn more about SECO Energy and its Concern for Community online. “Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates.

SECO Energy Trustee Richard Belles Resigns

SECO Energy announced today that District 3 Trustee Richard Belles has resigned from the Board of Trustees. Belles was elected initially in 2013 and has been a SECO Energy member since 2001.

Per the SECO Energy Bylaws, the cooperative will hold a special District 3 Meeting in the near future to elect a new Trustee. District 3 members will be invited to the special meeting and provided with instructions about Trustee candidacy and the election via a District Notice letter.

SECO Energy is the third largest cooperative in the state and the seventh largest in the nation. At the end of 2018, the not-for-profit cooperative was delivering power to 205,887 service locations.

The reliability of SECO’s $878.7 million electric system remains stellar. In 2018, the cooperative invested $3.3 million per month to extend facilities to new members and improve reliability to existing members. The cooperative’s 2018 ACSI (American Customer Satisfaction Index) score rose to 89.

SECO Energy Employees Pledge $66,000 to United Way

SECO Energy employees generously donated over $66,000 to local United Way agencies for the employee-led 2019 United Way Pledge Drive. Employee generosity increased dramatically this year with a $13,000 or 25 percent increase over the 2018 pledge amount.

SECO’s 400+ employees live in or near the seven counties served by the cooperative, which delivers reliable, affordable power to over 200,000 Central Florida families and businesses. During the pledge drive, employees who contribute are able to choose the county where their donated dollars will benefit.

The bulk of SECO members reside in Citrus, Lake, Marion and Sumter Counties and the majority of SECO employees live and work in these counties as well. In Citrus County, employees pledged $6,656; in Lake County, employees pledged $15,591; in Marion County, employees pledged $19,790; in Sumter County, employees pledged $20,598; and other regional counties received $3,484.

United Way’s mission is to improve lives by mobilizing the caring power of communities to advance the common good. Education, income and health are the United Way’s key focuses. Visit United Way to find a local branch, volunteer or donate.

CEO Jim Duncan stated, “During this Christmas season, let us all pledge to give back within our local communities. SECO employees are blessed with a giving spirit. Their increased pledges represent substantial individual generosity toward the collective goal of assisting others who are less fortunate. Our employees’ pledges will make a difference in the lives of those in need across our service territory.”

Deputy Director of Civic, Charitable and Government Affairs Kathy Judkins manages SECO’s giving programs, and is a board member of a local United Way agency. Judkins stated, “I know first-hand that every donation provides solutions to health and human services in our community. It is all of us giving collectively to a local cause that unites us.”

SECO members can donate their extra pennies to help fellow members in need or to support local, worthy causes – by enrolling in SECO’s Pennies from Heaven program. Once enrolled, members’ bills are automatically rounded up to the nearest dollar. The donated pennies provide assistance through the Angel Fund.

Angel Funds are used to provide bill payment assistance to members, help those in dire and unique circumstances or support other causes in the counties we serve. Requests for Angel Fund assistance are administered through several local agencies by calling 2-1-1.

“Like” SECO’s Facebook page and “follow” @SECOEnergy on Twitter for news releases and cooperative updates. Visit our Community page online to learn more about SECO’s corporate citizenship and other community outreach initiatives.

SECO News, April 2018

Duncan’s Digest

2017 Annual Report

Dear SECO Energy Members,

In this edition of Duncan’s Digest, I want to bring your attention to our newly released 2017 Annual Report which details the cooperative’s strong fiscal performance. Members who attended our March 24 Annual Meeting received a hard copy. It’s also available at SECOEnergy.com>Newsroom>Annual Report. Read it and then click over to Facebook to play Annual Report Trivia for a chance to win a $300 bill credit.

Find the answers to the trivia questions in the pages of the Annual Report related to our cooperative’s history, ASCI score, J.D. Power awards, the Board of Trustees and our robust financial performance. The trivia contest runs from March 26 through May 6.

To give you a head start, the excerpt below also appears on page 1 of the Annual Report. The first clue appears in the first paragraph. Answers to the other questions appear in other Annual Report pages.

SECO Energy’s beginning was humble. Prior to President Franklin D. Roosevelt’s 1935 Rural Electric Act, also known as the REA, a home powered by electricity in rural Central Florida was only a dream. With low-interest loans from the REA, local farmers and ranchers formed Sumter Electric Cooperative, Inc. in 1938. A small group of original SECO employees started the utility from scratch, installing poles and stringing miles of electric line. On November 12, 1938, SECO turned on the lights to 400 rural homesteads in our service area. Before the close of 1938, additional homes in nearby areas were electrified. For these rural Floridians, quality of life changed dramatically.

Over the last 80 years, SECO has grown alongside the communities it serves. We’ve morphed from a small, rural utility to one of the fastest-growing cooperatives in the nation. SECO achieved a significant milestone in late 2017 when the cooperative energized its 200,000th meter. Today, SECO Energy is “200,000 Strong – 80 Years in the Making.”

Members without internet access can request a copy of the Annual Report and trivia questions mailed to you. Return the answers to SECO by May 6 for entry in the $300 bill credit drawing.

It is our privilege to serve as your energy provider. Thank you for your membership.

Sincerely,

Jim Duncan

Chief Executive Officer

HVAC Tune-up Time

HVAC EFFICIENCY INCREASES with a clean filter and annual service by a qualified technician. Your unit will operate more effectively and thus reduce your electric usage. If your technician suggests you need a new unit, you are welcome to contact SECO for a free second opinion before committing to the purchase.

One of our certified Energy Services Specialists will visit your home to inspect your unit and provide a written assessment. Schedule an appointment today by visiting SECOEnergy.com>Contact Us. Select “Request Energy Audit” and submit your contact information. We’ll be in touch within just a few days.

Safety Corner

Size Matters—Selecting a Generator

Thinking about installing a generator before Hurricane Season? Follow these important safety warnings:

A qualified electrical contractor must perform the installation of an emergency generator, disconnect
and transfer switchgear. This is not a DIY job.
Only an electrician is qualified to connect a generator to an electrical panel. You could be electrocuted and also endanger our field employees.
Always follow local, state and national fire and electric codes. Permits are required.
Once installed, always disconnect from your metered electric utility service before starting your backup generator. 951701
Never run an electric generator inside a building – even in a garage. It is a hazard and violates safety codes.
Store gasoline and diesel in approved containers out of the reach of children. Never fuel the generator while it is running.
Extinguish all flames and cigarettes when handling fuel.
Ensure proper ventilation and airflow around the generator.
Stage a fully charged, approved fire extinguisher near the generator.
Use extension cords free of exposed wires and frayed shielding.
Never remove or tamper with a generator’s safety devices.
Do not attempt to repair a generator. A qualified technician should perform repairs and service as needed.
Generator engine parts are very hot during operation. Severe burns may result. Keep children away at all times.
Generators are sold by power output measured in watts. Before purchasing, discuss your home’s size/watt needs with a knowledgeable retailer.

Hurricane Season begins on June 1. Get ready today!

Read the full April SECO News online.

Hurricane Irma Aftermath: Disaster Aid Resources

As a result of the damage caused by Hurricane Irma, every county in SECO Energy’s service territory is eligible for the Federal Emergency Management Agency’s (FEMA) Individual Assistance and Public Assistance programs. Local, state and federal officials have allocated funds to rebuild Florida. The programs provide financial assistance to eligible applicants affected by Irma. Please, contact the appropriate agency for your situation.

FEMA Individual Assistance: FEMA made every county in our service territory – Lake, Marion, Sumter, Hernando, Citrus, Pasco and Levy – eligible for Individual Assistance. Steps to begin applying:

Residents who sustained losses should register at www.DisasterAssistance.gov
If you do have Internet access, register by calling 1-800-621-3362
The toll-free telephone numbers operate from 7 a.m. to 10 p.m. (local time)

Disaster Unemployment Assistance (DUA), call 1-866-487-2365. To be eligible, individuals must:

Not be eligible for regular Unemployment Insurance (UI);
Be unemployed as a direct result of the disaster;
Be able and available for work, unless injured as a direct result of the disaster;
File an application within 30 days of the date of announcement of DUA availability;
Have not refused an offer of employment in a suitable position.

Information for Small Businesses: Governor Scott has re-started the Florida Small Business Bridge Loan Program to assist small businesses affected by Irma. The program is intended to provide short-term, interest-free loans to small businesses that have sustained physical or economic damage. The application period runs from September 14, 2017 to October 31, 2017. To complete the application or find more information, visit www.floridadisasterloan.org. Reach the Florida Small Business Development Center Network – which runs the loan program – at 1-850-898-3489.

Flood Insurance:

- If you have a National Flood Insurance Program (NFIP) flood policy, you may be eligible for reimbursement of actions taken to protect your property. Call your insurance agent to learn more.
- To file a flood insurance claim under the NFIP, contact your insurance agent immediately. You may also call 1-800-621-FEMA (3362)

If you need help with utility payment, contact Florida 2-1-1. As a not-for-profit electric cooperative, SECO is dedicated to being our members’ first source for accurate storm information. “Like” SECO’s Facebook page and “follow” the company on Twitter to stay updated about storms affecting our area.

Copper Crooks Slow Power Restoration

During the recent Hurricane Irma power restoration effort, SECO Energy fell victim to thieves who stole copper feeder line from three local substations. The thefts occurred in Sumter County in the communities of Webster, Lake Panasoffkee and Croom-A-Coochee/Clay Sink. The thieves slowed power restoration to local residents.

SECO approximates the theft occurred sometime between Thursday, September 14, and Saturday, September 16. In Webster, thieves took off with 464-feet of line from 516 NW 3rd Street. In Lake Panasoffkee, 1,006-feet of line disappeared from 3417 CR 421. The largest amount of line was stolen from the Croom-A-Coochee/Clay Sink area, 4,726-feet was taken from Porter Gap Road.

Thieves steal copper wire to sell the copper for scrap value, the value of which can add up quickly. It is always dangerous to touch any electric line, and if the thieves had encountered an energized line, they could have been seriously injured or killed. If you see a down line, always assume it is live and stay away, never try to pick it up yourself, call for help. SECO has notified the proper authorities, and asks citizens for their help. Please report any suspicious activity to the Sumter County Sheriff and to SECO.

CEO Jim Duncan states, “This act is criminal in more ways than one. I was saddened to learn that because of these crooks, residents in Webster, Lake Pan and Croom waited longer for power restoration. These members were already suffering without power after Hurricane Irma and these copper crooks created additional hardships. My heart goes out to these communities, and I sincerely hope the thieves are apprehended, charged and convicted.”

In addition to theft, SECO advises members to be cautious of any person or company claiming to be from SECO. SECO employees and contractors carry company identification and trucks are clearly marked. SECO will never call and harass members for payment, if you receive a questionable phone call, hang up and call SECO directly.

Learn more about SECO Energy’s commitment to community at SECOEnergy.com > Your Co-op > Community. “Like” SECO’s Facebook page and “follow” the company on Twitter to stay updated about storms affecting our area.

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Archive

Duncan’s Digest – Go Green and Win: Paperless Billing and Bank Draft

Advice from The Old Farmer’s Almanac

Less Coins; Big Change: Pennies from Heaven

EV Charger Winner

Account Access 24/7 with SmartHub

SmartHub Word Search

Surgeo Loves Pets

Winners’ Circle

SECO Energy Celebrates 14 Years of Tree Line USA Recognition

Duncan’s Digest – Capital Credits – Co-op Membership Pays $6.1 Million

Duncan’s Digest Extra – Prepaid Meter Upgrade Serves as AMI Pilot Project

AMI FAQ

Toys for Tots

EV Charger Winner!

Toys for Tots Word Search

Safety Corner Decorating Safely

Advice from The Old Farmer’s Almanac & USDA Weather Stats

Energy-Efficiency Extra Scheduled an HVAC Tune-Up

Duncan’s Digest

2017 Annual Report

HVAC Tune-up Time

Safety Corner

Size Matters—Selecting a Generator

Flood Insurance:

NEED HELP? CALL (352) 793 -3801

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NEED HELP? CALL (352) 793 -3801

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CONNECT WITH US